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© CLEAR 2011
Governance Issues in Professional Regulation
CLEAR Seminar
Council on Licensure,
Enforcement and Regulation
Toronto, Ontario
March 24, 2011
Maintaining Public Confidence Through Good
Governance
Deanna L. WilliamsRegistrar
Ontario College of Pharmacists
Council on Licensure,
Enforcement and Regulation
Toronto, Ontario
March 24, 2011
“Good”Governance
• Accountability• Leadership• Integrity• Stewardship• Transparency
Council on Licensure,
Enforcement and Regulation
Toronto, Ontario
March 24, 2011
Accountability
• We hold members accountable…• We have accountabilities too…
– To the public– To members– To government– To other stakeholders
Council on Licensure,
Enforcement and Regulation
Toronto, Ontario
March 24, 2011
Leadership
• Does the leader make the organization, or does the organization make the leader?
• “Public confidence tied to the organization not to the person leading it”
Council on Licensure,
Enforcement and Regulation
Toronto, Ontario
March 24, 2011
Integrity
• Info/Resources- Used? Protected?• Decisions- Made? Executed?• How are mistakes handled?
Council on Licensure,
Enforcement and Regulation
Toronto, Ontario
March 24, 2011
“Good” Governance…..
In the regulator’s world….• Perception is reality• Competing interests exist• Responsibilities must be met• Reputation and Risk are key*
Council on Licensure,
Enforcement and Regulation
Toronto, Ontario
March 24, 2011
Competing Interests
• Are a given• The “needs” versus the “wants”• What we “owe” the members• What we owe the public*
Council on Licensure,
Enforcement and Regulation
Toronto, Ontario
March 24, 2011
The Importance of Being Earnest
• Earnest in our “due processes”• Earnest in our commitments• Earnest in our communications• Earnest in our goal to fulfill first and
foremost our mandate for public safety and protection
Council on Licensure,
Enforcement and Regulation
Toronto, Ontario
March 24, 2011
Corollary Responsibilities
• To those who “govern”…. • Public vs Professional members….
- Training is key- Managing differences for
stronger results
Council on Licensure,
Enforcement and Regulation
Toronto, Ontario
March 24, 2011
Critical Messages…
• A “good reputation” is to a regulator….
• It takes years of good decision-making to build a great reputation….
• “Being well thought of in some circles does NOT mean public has confidence in you”
Council on Licensure,
Enforcement and Regulation
Toronto, Ontario
March 24, 2011
Some Final Thoughts
• Who’s leading?• Appropriate education and
orientation for all • Recognizing and balancing
competing interests• Balancing “rights”-the public and the
members• Reputation and risk*
Council on Licensure,
Enforcement and Regulation
Toronto, Ontario
March 24, 2011
Speaker Contact Information
Deanna L. Williams, R.Ph., B.Sc.Phm., C.Dir., CAE
Registrar Ontario College of Pharmacists483 Huron StreetToronto, ON M5R [email protected]
www.ocpinfo.com
