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When: Friday's Lunch and PlenaryTrack: PlenaryWho: Heather HarkerDescription: Governance and Conflict: Prevention and Resolution - this interactive plenary session will explore the intersections between governance and conflict and how they impact both the prevention and resolution of organizational conflict.CEUs: Professional Studies
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Governance and Conflict
Prevention, Resolution and Transformation
National Association for the Deaf September 25, 2015
Heather Harker
Third Sector New England
Role of governance leaders in preventing,
resolving and transforming
CONFLICT
Focus of Today
What do you want to learn?
Personal Mastery: Distinguishing Role and Self
Who am I? (and why does it matter)
Deaf
White
Woman
Raised in the South
Born in 1970. (45 years old)
My own beliefs re: conflict
What is my role?
Role as:
Board Chair
Member of organization
Board member
Community member
Who is the other person? (and why does it matter?)
Hearing status/Language fluency
Race
Gender
Age
Role with organization
Beliefs re: conflict
Role and Self
Power (equity) matters
Perspective matters (and there are
multiple truths in every situation)
Self management is first step to preventing conflict
Role matters.
Share a story of when you collapsed Role and
Self in a conflict situation
Work together to identify new
and different strategy
Question and Answer re:
Personal Mastery:
Distinguishing Role and Self
Reframing Conflict
Unproductive conflict
Unproductive conflict
Personal attacks
Continued bad behavior
Not trying to understand the others
perspective
More invested in being right than in finding
common ground
Conflict as an OPPORTUNITY
What can we learn together?
Can we create a new path?
(both/and NOT either/or)
Conflict TRANSFORMATION
Assumes conflict is necessary element for
evolution of relationships and progress.
Ongoing process of co-creating peace.
Share a story of when a conflict was beneficial
to your organization. Why?
Share a story when a conflict
was unproductive or harmful
to your organization. Why?
Question and Answer re:
Reframing Conflict
Lunch Break
Governance Strategies for Addressing Conflict
In light of recent events, Im afraid Im going to have to eat some of you.
Strategies for Addressing Conflict (what we covered before lunch)
Separating of Role and Self
Managing Self
Acknowledging underlying emotions/values
Reframing conflict as a healthy part of
organizational evolution
What are GOVERNANCE Strategies for Addressing Conflict?
Governance Strategies
Is the purpose clear?
Are the outcomes clear?
Is decision making clear?
Governance Strategies
Are the appropriate stakeholders involved?
Is it a well-designed process?
Is communication effective to those involved
and those outside the process?
Identify a current conflict within your organization.
Which governance strategy might be a helpful approach?
Purpose
Outcomes
Process
Decision making
Stakeholders
Communication
Question and Answer re:
Strategies to Address Conflict
Be curious: What is really happening?
Governance and Conflict Prevention, Resolution and Transformation
Heather Harker
Third Sector New England [email protected]