GoOV enables people with mental disabilities or dementia to travel savely on their own by public transport; no taxi and 25% cost reduction. –

GoOV enables people with mental disabilities or dementia to travel savely on their own by public transport; no taxi and 25% cost reduction. – www.go-ov.nl

www.go-ov.nl Lars [email protected] Nieuwenhoff

http://www.go-ov.nl/

mailto:[email protected]

USECASE: JEREMY

www.go-ov.nl, [email protected]

Jeremy is 14 years of age, and autistic. Every day a taxi comes to pick him up and bring him to school. The trip (7,5 km) lasts 45 minutes because several other kids are being picked-up. Sometimes Jeremy is bullied. When school is out for him at 3 p.m., he sometimes has to wait till the taxi arrives at 4 p.m. GoOV was developed because Jeremy’s parents believed he was able to travel with public transport if he is supported by a smartphone and is monitored / can be supported when he is in need of assistance.


SELF-RELIANT & ON THEIR OWN• In the Netherlands > 150.000 people with a mental disabilityor cognition problem can’t travel on their own.

• Budgets for transport are cut.• This group will be isolated

from public life.

Would it be possible to: • Let them travel on their own?• Reduce the costs for society?



With GoOV +/- 62.500 people (40%) of the target group would be able to change from taxi to public transport!



WHAT IS GoOV?

1. APP – provides dynamic travel assistance with instructions. GoOV uses GPS & open (Public Transport) data sources

2. PORTAL (website) – for kindred/caretakers to pre-plan trips & monitor the GoOV-traveller

3. Call centre – for passive and active monitoring & support during the trip and for technical assistance



Max 4 buttons, big buttons & few clicks

'New trip‘

‘Calling‘

‘Call for assistance' (= emergency button)

‘User preferences'

OPENINGSCREEN



Only pre-planned destinies.

The visibility of every destination & every button is plannable per trip / day / hour / minute to provide only the information that is needed at that moment.

PLANNING A TRIP



WALKINGROUTE


Walking to the preferred stop or station

Visual & audible directions and guiding during walking ‘Recalculate’ ‘I’ve

arrived’


PT (PUBLIC TRANSPORT)- INFORMATIONOn arrival at a stop or station the waiting time until departure is presented.

The GoOV-traveller will be alerted by a ‘moving bus’ on his screen.


‘Missed’ ‘Boarded’


PT-ROUTETrip-scheme of the whole route of the actual bus, metro or train is presented.

The stop or station will disappear from the screen, after passing.


‘Back’ ‘I got off’


GENERIC DIRECTIONS & PERSONALIZED PROMPTS

‘You are almost there!’

‘Push the STOP-button in the bus’

‘Get off !’


‘You are almost there’


FEEDBACKEvery step of the trip is

confirmed by the GoOV-traveller. This is direct feedback on the progression of the trip & Feedback / data for:- the call centre about the travel-behaviour & -abilities of the GoOV-traveller & - performance of the app


‘You reached your destination’

‘Did your journey go well?’


Blue button ‘Calling': contacts in personal network or address book.

OTHERBUTTONS



Red button: ‘Call for assistance’:Contact with call centre or other person as back-up for assistance.

Callcenter


OTHERBUTTONS


GoOV PORTAL



GoOV & CALL CENTRE

– Manned by people with poor job prospects (sometimes caused by a disability)– Answering trip-related questions– Answering questions of relatives or caretakers– Supporting problems with the app or portal– Helping GoOV-travellers to get ‘en route’ again– Monitoring GoOV-travellers



GoOV & CALL CENTRE



BUSINESS CASE

ACTUAL COSTS per traveller per year: € 2.200,- to € 3.750,-

COSTS WITH GoOV per traveller per year:– Subscription GoOV: € 220,-– Call centre: € 350,-– Smartphone + minutes + data:

€ 355,-– Public transport pass: € 750,-

€ 1.675,-



GoOV DEVELOPMENTS– App & Portal are being improved constantly e.g.:

- Walking routes supported by pictures

- Possibility to exclude stops / stations / streets

- Spoken commands & directions & prompts– 24 / 7 coverage of call centre– iOS-version of the GoOV-app– Mobile Portal app for kindred / caretaker– Blind persons version of GoOV– Senior version of GoOV– 2015 - 1.000 users, 2016 - 5.000 users– Germany, Belgium and / or UK



GoOV intends:– On their own en route – Travel safely → even if the trip ‘doesn’t succeed'– Escort from door to door– With (more) confidence en route– Cost saviour from 25 to 40%– A job for people with low job prospects

www.go-ov.nl [email protected]


Documents

GoOV enables people with mental disabilities or dementia to travel savely on their own by public transport; no taxi and 25% cost reduction. –