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SERVICE GOOD SERVICE A good service requires………

Good Sevice

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Page 1: Good Sevice

SERVICE

GOOD SERVICE

A good service requires………

Page 2: Good Sevice

SERVICE

A SMILE

Page 3: Good Sevice

SERVICE

EYE CONTACT

Page 4: Good Sevice

SERVICE

REMEMBERING AND USING A PERSON’S NAME

Page 5: Good Sevice

SERVICE

ATTENTION

Page 6: Good Sevice

SERVICE

BODY LANGUAGEMIRROR THE PERSON’S BODY LANGUAGE

Page 7: Good Sevice

SERVICE

MATCH THE TALK

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Adopt an appropriate talking manner with the customer
Page 8: Good Sevice

SERVICE

LIBERTY EQUALITY AND FRATERNITY

ACCEPT THE PERSON AS HE / SHE IS

Page 9: Good Sevice

SERVICE

TAKE PRIDE

SHOW THE COMPANY AND

FELLOW WORKERS A HIGH

ESTEEM OF RESPECT

Page 10: Good Sevice

SERVICE

WHAT YOU SHOULD BE….CALM

CONFIDENT

WELL GROOMED

RESPECTFUL

Page 11: Good Sevice

SERVICE

TO BE A GOOD SERVICE PERSON

HOME

WORK

PHYSICAL & MENTAL SELF

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Good Service is meeting people's need and it starts in the home, in one's own private life, taking care of ones physical & mental health. It also touches ones work enviornment.
Page 12: Good Sevice

SERVICE

TYPES OF SERVICE -1

MATERIAL SERVICE

PRICE

QUANTITY

QUALITY

TIMMING

Page 13: Good Sevice

SERVICE

TYPES OF SERVICE -2

PERSONAL SERVICE – unique to each

SMILE,

PERSONAL ATTENTION,

ENQUIRIES, etc.

Page 14: Good Sevice

SERVICE

INTERPRETATIONS OF SERVICE-1

IT CANNOT BE MEASURED OR WEIGHED

YOU CANNOT GIVE A SAMPLE FOR SHOW

CUSTOMER CANNOT ACCQUIRE IT

Page 15: Good Sevice

SERVICE

INTERPRETATIONS OF SERVICE-2

CANNOT BE STANDARDISED

CAN BE SEEN DIFFERENTLY AT DIFFERENT TIMES. PEOPLE,

PLACE, BACK GROUND

Page 16: Good Sevice

SERVICE

HOW PEOPLE SAY…GOOD OR BAD SERVICE

RECOMMENDATION

ANTICIPATION

EXPECTATION

Page 17: Good Sevice

SERVICE

DEFINING SERVICE

SERVICE IS THE

FEELING GOOD

IT IS INDIVIDUALISED

IT IS ABOUT SATISFYING CUSTOMER NEEDS

Page 18: Good Sevice

SERVICE

WHOM AM I ?WINNER

OR

LOOSER

Page 19: Good Sevice

SERVICE

END