GOOD DAY AT WORK: CONNECTING WELL BEING & THE BUSINESS AGENDAAnn Francke, CEO of CMI

ABOUT ME & CMI:

I believe in the difference great management and leadership makes

Best Practice Standards of Management and Leadership are critical to unlocking growth

CMI : Only Chartered Body aimed at increasing the number and standard of Professional Managers

National Framework of Management & Leadership Skills; Research, Content

90,000 Members; 30,000 Students in 600 Centres; Chartered Manager

TOUGH TIMES FOR MANAGERS

Prolonged crisis in economic performance & employee morale

6 out of 10 see have little faith in the Government’s current economic policy.

9 out of 10 organisations have experienced change in the past year

Only 1 in 2 satisfied with their Jobs in 2012

Managers are more stressed, more depressed and more likely to move on

HOW TO FIX????

HOW TO FIX? GOOD ,EFFECTIVE MANAGEMENT & LEADERSHIP

1. Builds Business

2. Delivers Improved Management Performance &ROI

3. Attracts and Retains Talent

4. Boosts Well-Being

“

THE REVERSE IS ALSO TRUE, ALAS BAD MANAGEMENT:

Creates the Majority of Corporate Failures

Costs UK £19 Billion per year

Has Badly Damaged Trust in Business & Government

Harms Well Being

MLD BUILDS BUSINESS

32%23%

Increase in organisational performance

People performance

MORE PROOF

EFFECTIVE INVESTMENT IN MANAGEMENT AND LEADERSHIP

80% effective managers in high performing organisation – twice that of low performing organisations

A small improvement makes a BIG difference to performance:

Equals a 25% boost to workforce or a 65% increase in capital

True for large organisations and true for SME’s- globally!

WELL MANAGED ORGANISATIONS GROW

MLD ATTRACTS TALENT, IMPROVES MANAGERS & DELIVERS ROI

80 % of Managers say Funding Management Qualifications boosts ability to attract staff

90% say it improved their performance at work

Ripple effect –79 per cent improved the performance of their team

Return on investment – 79 per cent agree the employer benefits of management and leadership qualifications outweigh the level of time, money and effort invested in obtaining them

PROFESSIONALISING MANAGEMENTPAYS BACK

Chartered Manager:

Gives independent recognition of management skills; boosts Confidence & Self Awareness

One of the top three most effective ways to develop abilities

Demonstrates commitment to professional development & helps retain talent

Pays Out: Chartered managers deliver an average of £362K to their organisations!

GOOD LEADERSHIP BOOSTS WELL BEING

Positive Leadership Affects Job Satisfaction

Staff Want to Smell A RAT ! Achievement Respect, Autonomy, Trust

Growth Firms Have Positive Management Styles & Effective MLD

DEVELOPING MANAGERS & LEADER WORKS- YET SO FEW DO IT!

Only 1 in 5 managers are qualified – 4 in 5 think they should be. Only 2000 Chartered Managers out of 3.5 million

Only 34 % deliver management training and 12% offer national qualifications

64% of organisations say they have ‘no need’ to train staff

Less than one in five managers expect MLD budgets to increase over the next six months & 77% of CEOs will CUT Spend!

UK Lags behind many other countries in management training

THE RESULT? 4 OUT OF 5 MANAGERS ‘JUST OK’

ATTRACTING AND RETAINING TALENT AN ISSUE

Three in five employers have problems with staff recruitment

More than half have issues retaining management staff

Young managers are more likely than previous generations to move on – 47 per cent would leave their present organisation if they could find another job

More Managers Needed: over 2 million more by 2020!

WELL BEING WELL DOWN VS 5 YEARS AGO

Negative Management Styles More Common

Lower Levels of Trust

Managers Less Positive about Managers and Organisations Ability

Stress, Illness and Depression Higher

Job Satisfaction Lower

WHAT CAN WE DO TO CHANGE THIS?

To change this we need:

M Right Attitudes

M Right Tools

M Right Measurements & Expectations

RIGHT ATTITUDES

Great Managers are Made not Born

Best Practice needs Practice: A Continuing Journey not a One-off

Make the Business Case- Link to Strategy , Business Outcomes & ROI

Ensure Support Up & Down the Line to Put Learning into Practice

Not Just HR Issue. Everyone’s Issue , Especially CEO & CFO

USE THE RIGHT TOOLS

Create the case (CMI & Other Research) Online & Blended; Flexible Learning; Bite-Sized and Work -related

Toolkits (e.g. ROI) & Topics (e.g. Change Management)

Qualifications for Organisations and Individuals

CHOOSE THE TOOLS THAT WORK

RIGHT MEASUREMENTS AND EXPECTATIONS

Measure the Effectiveness of Programs : Track the Progress ( only 12% of CEO’s think Measurement is Right) & Link to Business Outcomes

Articulate the Benefits; Make a Competitive Advantage: Williams Lea

Benchmark: National Qualifications ; WMO Index

Consider Professionalising Management Like CIPD, Engineers and Accountants e.g. Chartered Manager. Avoid the Novice Expert!

CMI: WELL MANAGED ORGANISATION INDEX

Corporate culture 45

Internal controls 37

Critical Self Analysis 72

Organisational Agility 53

Disclosure & Transparency

34

Company A | UK

Quality of Management 65

IN SUMMARY

Times are Tough: Low Growth , Low Morale, Lots of Change

MLD More Important than ever for UK PLC, Individuals & Firms M Builds BusinessM Improves Manager’s Performance M Attracts & Retains TalentM Boosts Well Being

Yet: Far too Few Firms Practice!

To Change this we Need :M Right AttitudesM Right ToolsM Right Measurements & ExpectationsM CMI Happy To Help