GOLD WINNERS

TRADITIONAL MARKETING ADVERTISING

Festival Of Flavours at Dubai Festival City Mall Dubai Festival City Mall Dubai, United Arab Emirates Owner: Al Futtaim Group Real Estate Management Company: Dubai Festival City Retail Development L.L.C. The five week long ‘Festival of Flavors’ campaign at Dubai Festival City Mall included a specially designed food passport that rewarded center diners with special offers, discounts, and instant shopping vouchers.

CAUSE RELATED MARKETING

Mosaic Of Wishes The Mall at World Trade Center and Yas Mall Abu Dhabi, United Arab Emirates Management Company: Aldar Properties PJSC The ‘Mosaic of Wishes’ initiative featured an exhibition and silent auction of art inspired by the wishes of terminally ill children, with proceeds donated to the Make-A-Wish Foundation.

Let's Read Library Oman Avenues Mall Muscat, Oman Owner/Management Company: Lulu Group International Oman Avenues Mall’s 350 square-meter library features colorful slides, cozy seating, educational toys, and a bus bookshop offering subsidized books with sales proceeds benefitting a literacy organization.

CUSTOMER SERVICE EXPERIENCE AND/OR ENGAGEMENT

MOE Active Fitness Program Mall Of The Emirates Dubai, United Arab Emirates Owner/Management Company: Majid Al Futtaim Properties The ‘MOE Active’ program was a series of free fitness classes led by qualified professionals held each morning before centre opening, designed to engage novice exercisers to the committed fitness buffs.

DIGITAL/SOCIAL MEDIA

Festival City Kids Club Dubai Festival City Mall Dubai, United Arab Emirates Owner: Al Futtaim Group Real Estate Management Company: Dubai Festival City Retail Development L.L.C. The Festival City Kids Club offers registered members and their families the opportunity to attend a variety of special events, and to receive loyalty rewards, special offers, and monthly incentives.

GRAND OPENING, EXPANSION & RENOVATION

Exuberance Al Kout Mall Kuwait City, Kuwait Owner: Al Manshar Real Estate Co. Management Company: GLA Property Management Company W.L.L Al Kout Mall’s Grand Opening ‘Exuberance’ campaign, featured 10 world class troupes in a variety of exciting and first to region performances, held in-centre nine times a day over a 13-day period.

NEW/EMERGING TECHNOLOGY

City of Imagination City Centre Bahrain Manama, Bahrain Owner/Management Company: Majid Al Futtaim Properties City Centre Bahrain used innovative and interactive digital technology and software to animate children’s illustrations and bring them to life on screen, during their ‘City of Imagination’ initiative.

PUBLIC RELATIONS

Chinese New Year 2018 Celebrations The Galleria on Al Maryah Island Abu Dhabi, United Arab Emirates Owner: Joint Venture: Gulf Related and Mubadala Real Estate & Infrastructure (MREI) Management Company: Gulf Related The opening event for the The Galleria on Al Maryah Island’s Chinese New Year 2018 Celebration included a gala dinner event with dignitaries and VIPs, and an exclusive Chinese Art exhibition.

Fashion Hits Home Yas Mall Abu Dhabi - Yas Island, United Arab Emirates Owner/Management Company: Aldar Properties PJSC Yas Mall invited internationally renowned interior design celebrities, and regional influencers to design and decorate a two-room show home and garden, using home fashions available at center retailers.

SALES PROMOTION AND EVENTS

Black & White Formula 1 Sale Yas Mall Abu Dhabi – Yas Island, United Arab Emirates Owner/Management Company: Aldar Properties PJSC Yas Mall used the iconic black and white checkered flag as the theme of their inaugural ‘Black and White’ sale––a three-day long event held concurrently with Abu Dhabi’s Grand Prix in late November.

NOI ENHANCEMENT Marketing/Sponsorship

Celebrity Buzz @ Dalma Mall with Megastar Mammootty Dalma Mall Abu Dhabi, United Arab Emirates Owner: The Developers Management Company: Dalma Mall Dalma Mall hosted a Celebrity Buzz evening featuring mega film personality ‘Mammootty’ and his fellow co-stars, following the release of the popular star’s 2018 blockbuster movie ‘Street Lights’.

Operations/Overall Team

Snow City @ Al Othaim Mall Rabwa Al Othaim Leisure & Tourism Riyadh, Saudi Arabia Al Othaim performed extensive analysis to ensure strict adherence to the daily, weekly, and monthly maintenance schedules of their Snow City Rides, attractions, power and water sources, and equipment.

DESIGN AND DEVELOPMENT New Developments

Al Kout Mall Kuwait City, Kuwait Development Company: Tamdeen Shopping Centers Owner: Al Manshar Real Estate Design Architect: CRTKL

Production or Executive Architect: KEOIC Al Kout Mall’s distinctive triangular footprint houses an international mix of retailers, nearly 2,500 parking spots, direct access to a 5-star hotel, and easy connectivity to the adjacent beach and marina.

Renovations/Expansions

Panorama Mall Riyadh, Saudi Arabia Development Company/Owner: Asala Holding Design Architect: Asala Holding Panorama Mall’s recent renovation included the addition of an innovative food street concept, double height restaurant frontages, increased seating areas, and a versatile central event space.

Retail Store Design

Marina Home Interiors Riyadh, Saudi Arabia Company: Marina Gulf Trading Architect/Designer: Schwitzke & Partners The modern yet industrial design of Marina Home’s flagship showroom in Riyadh incorporates brick cladding, concrete columns, double height glazing, iron beams, and wood panel décor elements.

Urban RetrEAT Restaurant Yas Mall Abu Dhabi, United Arab Emirates Company: Urban RetrEAT Restaurant Company LLC Architect: MA Lizel Gajasan Designer: Dana AlSharif

The innovative Urban RetrEAT environment features a rotating lineup of local street vendors, who have the opportunity to prepare and sell their unique offerings within the centre for a three month period.

RETAIL EXCELLENCE

Entertainment, Music and Leisure

Fabyland Al Rashid Mall Abha, Saudi Arabia Fabyland at Al Rashid Mal offers a wide range of leisure opportunities for visitors of all ages and includes the latest sport arcade games, amusement rides and attractions, and trendy cafés and food kiosks.

BEST MENA RETAIL BRAND

Mikyajy Glamour Girl Mikyajy Arabian Center Dubai, United Arab Emirates The ‘Mikyajy Glamour Girl’ store at Arabian Center features bright graphics, stylized displays and design elements, and a vast selection of affordable and quality cosmetics and merchandise from Europe.

RETAIL PROFESSIONAL OF THE YEAR

Fouad A. AL-Rashed CEO Asala Holding Company Riyadh, Saudi Arabia Asala Holding’s CEO Fouad A. AL-Rashed has spent the last two years defining the company’s mission, and direction, and has been instrumental in reducing overall operating expenses by 15%.

BEST NEW TECHNOLOGY IN RETAIL

AKYASI Services LLC Abu Dhabi, United Arab Emirates The AKYASI app allows registered users to easily log on, shop amongst participating retailers, pay for their merchandise, and conveniently collect their purchases from the center of their choice.

SILVER WINNERS

TRADITIONAL MARKETING ADVERTISING

Fashion Illustrator Megan Hess The Galleria on Al Maryah Island Abu Dhabi, United Arab Emirates Owner: Joint Venture: Gulf Related and Mubadala Real Estate & Infrastructure (MREI) Management Company: Gulf Related The Galleria collaborated with the renowned International Fashion Illustrator Megan Hess during their campaign to promote center retailer’s Spring and Summer 2018 fashion collections.

CAUSE RELATED MARKETING

Flag of Unity Arabian Center Dubai, United Arab Emirates Owner/Management Company: LALS Group Arabian Center invited more than 16,500 participants from 57 nations to craft interlocking paper pegs using the Japanese art of Origami, to create a nine-foot long by five and a quarter foot tall ‘Unity Flag.’

Disney Magical Wishing Well: Ramadan 2018 Dubai Festival City Mall Dubai, United Arab Emirates Owner: Al Futtaim Group Real Estate Management Company: Dubai Festival City Retail Development LLC Festival City Mall’s Disney Themed Ramadan campaign featured a Magical Wishing Well where visitors could send a message to their loved ones, whilst generating a donation to the Al-Jalila Foundation.

Art From the Heart Mall of the Emirates Dubai, United Arab Emirates Owner/Management Company: Majid Al Futtaim Properties Mall of the Emirates invited ‘people of determination’ to capture the spirit of Ramadan through a camera lens, and exhibited their photographs in-centre at the ‘Gallery of Determination.’

Islamic Museum The Mall at World Trade Center and Yas Mall Abu Dhabi, United Arab Emirates Management Company: Aldar Properties PJSC Yas Mall and the Mall At WTC’s joint Ramadan campaign included an Islamic Museum installation, complete with an exhibition of never before seen antiques on loan from a private local collector.

CUSTOMER SERVICE EXPERIENCE AND/OR ENGAGEMENT

The Cooking Daze – Cooking has Turned Digital City Centre Deira & City Centre Ajman Dubai, United Arab Emirates Management Company: Majid Al Futtaim Properties Two City Centre malls installed digital kitchens accompanied by the aromas, sizzles, and feel of real cooking, to challenge visitors to prepare virtual dishes within a limited time for the chance to win prizes.

UAE National Anthem Resonates @ Dalma Mall & in Every Heart - ISHY BILADI Dalma Mall Abu Dhabi, United Arab Emirates Owner: The Developers Management Company: Dalma Mall Dalma Mall’s two day-long ‘Sing it with Pride’ initiative featured more than 300 children from a variety of nationalities singing the UAE’s National anthem and competing for a chance to win gift vouchers.

Guinness World Record Live! Dana Mall Yanbu, Saudi Arabia Owner/Management Company: Kinan International Real Estate Development Company Dana Mall’s ‘Guinness World Record Live!’ initiative invited visitors to race against the clock to complete a variety of challenges, for the opportunity to set a new Guinness World Record.

Canvas of Achievements Mall of the Emirates Dubai, United Arab Emirates Owner/Management Company: Majid Al Futtaim Properties Mall of the Emirates invited a leading graphic artist to attend an exclusive dinner experience along with twelve influential women, and commissioned her to create a unique portrait of each of them as a gift.

DIGITAL/SOCIAL MEDIA

Digital Take-Off Al Kout Mall Kuwait City, Kuwait Owner: Al Manshar Real Estate Co. Management Company: GLA Property Management Company W.L.L. Al Kout Mall used a digital only strategy during their 45-day long campaign to promote the centre’s grand opening and celebratory events, competitions, promotions, and activities.

BurJuman's Social Tree BurJuman Centre Dubai, United Arab Emirates Owner: Saif Al Ghurair Real Estate Group Management Company: BurJuman Centre LLC Burjuman’s 8.4-meter tall tree structure was the backdrop for three seasonal social media campaigns that enticed visitors to share their selfies using a designated hashtag for an opportunity to win prizes.

SIMPLY Influencing Dubai Mall of the Emirates Dubai, United Arab Emirates Owner/Management Company: Majid Al Futtiam Properties MOE invited four international social media influencers and 25 popular local and regional personalities to participate in their ‘Simply Dubai’ digital campaign promoting their luxury fashion offerings.

NEW/EMERGING TECHNOLOGY

Catch The Emoji-The Emoji Augmented Reality Game CIty Centre Deira Dubai, United Arab Emirates Owner/Management Company: Majid Al Futtaim Properties City Centre Deira challenged visitors to go in search of Emojis hidden throughout the centre, and to bring them to life using the centre’s augmented reality equipped app, for an opportunity to win prizes.

PUBLIC RELATIONS

Winter Wonderland PR Support The Galleria on Al Maryah Island Abu Dhabi, United Arab Emirates Owner: Joint Venture: Gulf Related and Mubadala Real Estate & Infrastructure (MREI) Management Company: Gulf Related The ‘Winter Wonderland’ campaign featured a tree lighting ceremony, a variety of dance and dramatic performances, themed workshops and activities, and the opportunity to visit Santa Claus at his grotto.

SALES PROMOTION AND EVENTS

RoboFun-Shaping the Future Leaders City Centre Deira Dubai, United Arab Emirates Owner/Management Company: Majid Al Futtaim Properties City Centre Deira’s back to school campaign included a collaboration with a leading robotics company, to host a series of hands-on robot building workshops designed for visitors of all ages.

MOE Fashion Live Mall of The Emirates Dubai, United Arab Emirates Owner/Management Company: Majid Al Futtaim Properties Mall of the Emirates invited their affluent and VIP customers to the centre’s new luxury fashion wing for a gala dinner event and runway show unveiling the Spring Summer Fashion premium collections.

Red Sea Mall Cup Red Sea Mall Jeddah, Saudi Arabia Owner: Red Sea Markets Management Company: Intimaa a subsidiary of SEDCO Holding Group The ‘Red Sea Cup’ initiative offered visitors the opportunity to unlock a locker containing a variety of gifts ranging from gift cards to televisions, as well as one grand prize award of a new Jeep vehicle.

NOI ENHANCEMENT

Leasing

"Every Nook n Corner" - Efficient Utilisation of Unexploited Spaces Dalma Mall Abu Dhabi, United Arab Emirates Owner: The Developers Management Company: Dalma Mall Dalma Mall’s comprehensive NOI Enhancement strategy included outfitting their parking lots with car maintenance and detailing services, valet parking, rental car zones, and electric car charging stations.

Marketing/Sponsorship

CFCM World Cup Arena - Welcome to Mini Russia Cairo Festival City Mall New Cairo, Egypt Owner/Management Company: Al Futtaim Group Real Estate Cairo Festival City Mall marked the Egyptian football team’s participation in the FIFA 2018 World Cup competition with a dedicated fan zone featuring the largest outdoor screen environment in Egypt.

Sharjah's Lifestyle Destination Zero 6 Mall Sharjah, United Arab Emirates Owner/Management Company: Alef Group Management Company: Alef Group Zero 6 is a new-generation community centre offering visitors a diverse selection of restaurants and cafes, al fresco dining areas, first to region retailers, entertainment, recreation and fitness amenities.

DESIGN AND DEVELOPMENT New Developments

Riyadh Park Mall Riyadh, Saudi Arabia Development Company/Owner: Asala Holding Design Architect: Benoy Riyadh Park Mall offers a diverse mix of international, local, and food and beverage retailers, as well as a dedicated fashion zone, an external shopping street, and a host of enhanced customer amenities.

Tilal Al Naseem - The Souk Makkah, Saudi Arabia Development Company/Owner: Al Rajhi Investment Company Management/Leasing/Finance Company: UAPM (Unified Asset & Property Management Company) The iconic Tilal Al Naseem-The Souk development incorporates a world class retail podium, hotel, offices and residences, with a beautifully landscaped outdoor shopping boulevard and dining zone.

Zero 6 Zero 6 Mall Sharjah, United Arab Emirates Development Company/Owner: Alef Group Design Architect: Schwitze Zero 6 is a new-generation community centre offering visitors a diverse selection of restaurants and cafes, al fresco dining areas, first to region retailers, entertainment, recreation and fitness amenities.

Retail Store Design

Harvey Nichols Doha Festival City Doha, Qatar Company: AL Mana Architect/Designer: Four IV The multi-level Harvey Nichols Store at Doha Festival City evokes luxury, combining marble, natural wood, and granite, with a subtle color design palette and innovative merchandise display units.

Optifashion Dubai, United Arab Emirates Company: Optifashion Architect/Designer: AIC Design LLC Optifashion offers the latest collections of designer frames and sunglasses, in an Italian-inspired environment incorporating natural finishes with geometric and organically shaped design elements.

White Robata Kuwait City, Kuwait Company: Gastronomica Middle East Architect/Designer: Basil Al Salem and Harrissons The White Robata is a Japanese-inspired open concept dining establishment featuring a variety of seating areas surrounding large BBQ pits where chefs prepare Asian influenced cuisine.

RETAIL EXCELLENCE

Entertainment, Music and Leisure

Sparky's Panorama Panorama Mall Riyadh, Saudi Arabia Sparky’s at Panorama Mall offers 14 amusement rides, skills and redemption games, a trampoline zone, 5-D cinema, food and beverage kiosks, and soft play areas, as well as a private special event room.

Restaurants

Burger Boutique Dubai, United Arab Emirates The Burger Boutique uses organic grass-fed beef devoid of antibiotics and hormones to prepare designer-worthy burgers in a welcoming environment with natural wood, plants, and stone accents.

BEST MENA RETAIL BRAND

Al Hokair Time Rabwa Riyadh, Saudi Arabia Al Hokair Time is an innovative family destination that includes Sparky’s, Snowy Forest, a Sky Zone trampoline park, and a video games arcade, alongside a variety cafes and food kiosks.

Fabyland Dubai Festival City Mall Dubai, United Arab Emirates Fabyland at Dubai Festival City Mall offers a variety of amusement rides and attractions, a games arcade, and a variety of trendy cafes and food kiosks, designed to appeal to parents and children alike.

Slider Station Manama, Bahrian Slider Station is the world’s first conveyer belt restaurant, offering visitors a variety of American specialties, iconic classics, and new-age styled tapas, in an industrial chic-inspired environment.

BEST NEW TECHNOLOGY IN RETAIL

ESL.inclusive by umdasch Dubai, United Arab Emirates The Electronic Shelf Labeling platform is an innovative and cost-effective way for retailers to digitally update and display merchandise information, product numbers, and pricing.

Nearbuy Group Dubai, United Arab Emirates The Dubai Mall incorporated robots, holograms, LED screens, touchscreen kiosks, and the latest technology, to offers visitors a phy-gital environment throughout their newest extension wing.

Yardi Systems Ltd Dubai, United Arab Emirates The Yardi Voyager 7S, system offers clients built-in modules for leasing, CRM, budgeting and forecasting, procurement, mobile inspections and maintenance, online tenant portals, and much, much more.