GOEUGO - ENGLISH SPEAKING TOURS AGENT … · Web viewGOEUGO - ENGLISH SPEAKING TOURS AGENT HANDBOOK Effective: June 2016 Table of Contents Page 1.Welcome to GoEuGo2 2.GoEuGo Support

GOEUGO - ENGLISH SPEAKING TOURS

AGENT HANDBOOKEffective: June 2016

Agent Handbook - English Speaking Tours

Table of Contents Page

1. Welcome to GoEuGo 2

2. GoEuGo Support & Contact Details for Travel Agents 3

3. The GoEuGo Benefits 43.1 Tour Features 43.2 Benefits for Your Customers 43.3 What's Included in the Tour Price 53.4 What's Not Included in the Tour Price 5

4. Red Line 7-Day Tour 6

5. Red Line - Excursions and Visits 10

6. Red Line – Attractions and Optionals Price List 11

7. Red Line – Joining Points 12

8. Red Line – Hotels 14

9. Green Line 7-Day Tour 15

10. Green Line - Excursions and Visits 19

11. Green Line - Attractions and Optionals Price List 20

12. Green Line - City Taxes and Fees 20

13. Green Line – Joining Points 21

14. Green Line – Hotels 22

15. Blue Line 7-Day Tour 23

16. Blue Line - Excursions and Visits 27

17. Blue Line - Attractions and Optionals Price List 28

18. Blue Line – City Taxes 28

19. Blue Line – Joining Points 29

20. Blue Line – Hotels 30

21. Important Tour Information 31

22. GoEuGo Trademarks and Brands 34

23. GoEuGo “No Discounting" Policy 34

24. GoEuGo Social Media 34

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1. WELCOME TO GOEUGO

Dear Travel Trade Partner,

Welcome aboard and thank you for partnering with us. Being a GoEuGo approved travel agent can be a

rewarding, profitable and exciting experience. We understand your needs, requirements and expectations.

To help with the work you undertake on behalf of GoEuGo we have produced this Agent Handbook plus

our separate Agent Booking Manual.

Some background information about GoEuGo:

• Netherlands-based tour operator and destination management company with over 27 years’

experience

• Successfully operating high quality escorted Chinese language tours across western, eastern and

southern Europe since 1988, making us a hugely popular choice for the Asian market

• Due to growth and expansion began operating English-language tours in 2011

• Our initial product offering to this market is two circular tours: the Red and Green Lines

• Our third tour: Blue line was successfully launched on 30th March 2015

• The central London branch is one of 13 international premises, with other European offices already

located in Rotterdam, Paris, Budapest, Frankfurt and Rome, plus six China offices in Beijing,

Shanghai, Hong Kong, Guangzhou, Chengdu, Tianjin and one Vietnam office in Ho Chi Minh City.

This comprehensive Handbook has been designed to be used as a training tool to provide you and your team with information about our tours, products and services, along with other important guidelines and tips.

Please read the Handbook in its entirety before you start selling GoEuGo products. We hope that this

Handbook will provide you with all the information and product knowledge you will need to start selling

our tours. It can also be used as a reference guide as and when required. The Handbook and Booking

Manual will be updated throughout the year as required, copies of which will be forwarded to you.

We appreciate your support and look forward to building a strong working relationship with you and your

team to our mutual benefit.

Yours faithfully,

The GoEuGo Team

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2. GOEUGO SUPPORT FOR TRAVEL AGENTS

GoEuGo values the important role performed by our partner travel agents who are essential in promoting and selling the products and services offered by GoEuGo.

Our objective is to ensure that you receive the highest levels of customer service and satisfaction at each point of your relationship with us.

We understand your needs, requirements and expectations and to help with the work you undertake on behalf of GoEuGo we provide the following:

Agent Handbook

Agent Booking Manual

Dedicated area for travel agents on the GoEuGo Online Reservation System

Agent Training

Collateral – GoEuGo brochure and content for travel agent programme, provision of high quality imagery, marketing support (and any other collateral GoEuGo produces in the future)

CONTACT - GOEUGO SUPPORT TEAM

The GoEuGo support team is available Monday to Friday, between 9:00 and 18:00 to discuss your requests for information or assistance.

To speak to a member of GoEuGo travel agent support team please contact:

GoEuGo Tour Operations Mauritsweg 233012 JR Rotterdam, NetherlandsThe NetherlandsE. [email protected]. +31 (0)10 201 8880F. +31 (0)10 281 0238W. www.goeugo.euSkype: Jen.GoEuGo

Cassandra.GoEuGo

GoEuGo Limited (United Kingdom) Sales & Marketing Office1-3 Old Compton StreetLondon W1D 5JBE. [email protected]. +44 (0)207 758 3426W. www.goeugo.eu

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http://www.goeugo.eu/


Skype: Kanlly.GoEuGo

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3. THE GOEUGO BENEFITS

3.1 Tour Features:

• Professionally structured, exciting, tried and tested itineraries to the heart of Europe’s best destinations, iconic and well-known attractions.

• Fixed day price of €73 per person per day (plus mandatory tip for the tour manager and driver of €5 per person per day), so your customers can choose the length of their tour (1-21+ days). One of the most competitive, transparent and flexible prices in the market.

• Multiple and convenient joining points along the tour routes, you can tailor the booking to perfectly match your customer trip requirements.

• Designed as circular routes, so tours can be combined and booked back to back or independently• Guaranteed weekly departures, operating year-round.• Offering a wide range of optional excursions, designed to enhance the customers’ tour experience. • Accommodation is carefully picked to ensure a quality selection of minimum three-star hotels (in the

city or city nearby), all of which provide continental breakfasts.• Fully escorted, with the service of an experienced and knowledgeable tour manager and the expertise

of a local tour guide in some cities.• Modern and spacious air-conditioned coach, experienced coach driver.• Last-minute booking possible - 48 hours within tour departure date.

3.2 Benefits for Your Customers

• High quality tours you can trust.• Strong reputation – over 27 years in business.• Unrivalled value for money, all-in-one price.• Opportunity to visit destinations, attractions and enjoy the richest possible historical and cultural

experiences that may not be easily accessible to the independent traveller.• Experience destinations without worrying about the logistics that come with planning a major trip• No hidden fees.• Experienced and knowledgeable tour managers who will handle your customers’ needs throughout

the tour, including the expertise of a local guide in some cities.• Opportunity to sample the traditional gastronomy.• Potential to make new friends & socialise - travelling as a group provides many opportunities to meet

new people and form lasting friendships.

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3.3 What’s included in the tour price

• Accommodation in a comfortable three-star (minimum) hotel, twin room with private facilities (please advise customers that on the last day of the tour and for daily tours, accommodation is not included).

• The services of an experienced tour manager.• Convenient joining points throughout the tour (8 on the Red, 4 on the Green and 6 on the Blue lines).• Sightseeing and orientation tours included in the itinerary - expertly planned to maximise their time to

visit iconic and must-see sites in each city (optional excursions also available).• Daily continental breakfast (for all other meals, we offer assistance with reservations and directions to

local restaurants/cafés/service station restaurants).• Daily transportation on modern air-conditioned coaches.• Experienced and professional coach driver.

3.4 What’s not included in the tour price

• Single supplement of €30 per person per night, if clients request for single rooms (NO single supplement will be charged if clients are willing to share the room with other tour members of the same gender. Once a final decision has been made, it will not be possible to amend the choice later. No complaints could be accepted regarding this issue).

• Mandatory tip for the tour manager and driver of €5 per person per day (€3 for the tour manager and €2 for the driver), which will be collected by the tour manager whilst on tour.

• Flights or other travel costs, visas and travel insurance.• Pre or post tour hotel accommodation.• Accommodation for the last day of the tour and daily tours. • Transfers.• All optional activities, tours and attraction tickets not included in the itinerary • Meals (including tips) and drinks not included in the itinerary. • Personal expenses (laundry, internet, phone calls etc.).• City entrance fees + taxes (Venice, Florence, Rome, Pisa, Monaco, Czech Republic & Vienna).

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4. RED LINE 7 – DAY TOURGERMANY • NETHERLANDS • BELGIUM • FRANCE • LUXEMBOURG

TOUR TYPE: Escorted group tour (English-Speaking)TOUR NAME: Red Line (can be combined with the Green and/or Blue Line Tour)DURATION: From 1-7 days (can be combined with other lines for up to 21 days)PRICE: €73 (plus mandatory tip of €5 per person per day), land-only priceTOUR CODE: E228TOUR PACE: Comfortable

Description:

Join the Red Line Tour to experience some of northern Europe’s most exciting and important cities. Sample the refined airs of the Grand Duchy of Luxembourg, the historic German cities of Cologne, Frankfurt and Bonn, the bustling streets and canals of Amsterdam, and the key political centre of Brussels.

With wonderful scenery and some compelling stops en route too, the Red Line Tour is the perfect way to get the most out of a week in this fascinating part of Europe.

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TOUR ITINERARY

M onday: Frankfurt – Bonn – Cologne – Amsterdam (500 km) The morning begins with a leisurely drive north-west from Frankfurt to Bonn, the capital of the former West Germany until reunification. The national government is now run from Berlin, but Bonn retains a rich history that is well worth exploring. Discover the city’s secrets on an orientation stroll through its streets, walking past highlights such as the Rococo-fronted town hall and Ludwig Van Beethoven Haus, a museum celebrating the life of the much-loved composer.

Then it’s on to Cologne, where you’ll head inside the city’s glorious Gothic Cathedral, a UNESCO World Heritage Site. The rest of the afternoon is yours to explore Cologne further, to do a spot of local shopping or to simply relax with a suitably refreshing German brew. After lunch the day is rounded off with a drive into the Netherlands. (B)Hotel: 3* in Amsterdam or city nearby

Tuesday: Amsterdam – Zaanse Schans – Amsterdam (50 km) A day of delights begins with a leisurely trip through the Dutch countryside, where you’ll get to sample at close quarters some of the things that the Netherlands is traditionally famous for: clogs, cheese and windmills. Call in at the hugely popular model town of Zaanse Schans. Next, you’ll head from the quiet countryside to the cosmopolitan city as your journey takes you back to Amsterdam.

After visiting a well-known diamond factory, where you’ll see the unique cutting techniques that have been practised here since the 16th century, you can take an optional hour-long pre-dinner canal cruise, which is a great way to discover more about this unique European city. After disembarking you’ll walk to one of the city’s grandest areas, Dam Square, where the Royal Palace is located and the Queen’s birthday celebrations take place. You’ll have photo opportunities here, free time for shopping or further sightseeing, and then round the day off with dinner. (B)

From mid-March to mid-May the tour will also visit Keukenhof Garden, a 32-hectare seasonal exhibition of beautifully coloured and scented displays of spring flowers - most notably millions of tulips. For more information, please see: www.keukenhof.com.Hotel: 3* in Amsterdam or city nearby

Wednesday: Amsterdam – Brussels – Paris (500 km)After leaving Amsterdam in the morning you’ll head south across the border into Brussels, the Belgian capital and political centre of the European Union. On the way, the tour stops to see the distinctive Atomium monument, a cell-shaped structure of stainless steel spheres and tubes built for the 1958 World’s Fair. In the centre of Brussels itself an orientation tour will call in at the exquisite Grand Place, as well as seeing the famous impish Manneken Pis statue. After some free time, during which you can try some mouth-watering Belgian delights. Then from Brussels it’s south again across the French border and on to the bright lights of Paris. (B)NOTE: Due to UEFA European Championship in Paris from 5 June to 15 July 2016, all overnight tour accommodation in Paris ONLY will incur a supplement of €25 per person per night.Hotel: 3* in Paris or city nearby

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Thursday: Paris – Versailles – Paris ( 6 0 km) Paris is your oyster over the next two days as you enjoy guided tours around one of the world’s most celebrated cities. Your Parisian adventures get off to a spectacular start with a drive along the famous Champs Élysées to the Place de la Concorde, which played such a key part in the French Revolution. You’ll also get to see the iconic Arc de Triomphe here too, the imposing monument that sits near the western end of the avenue and commemorates the fallen of the revolution and Napoleonic wars.

You’ll take in another significant historical building next as you head to L’Hôtel National des Invalides, where Napoleon’s tomb is located, followed by a photo stop at the most legendary of all Paris’s icons: the Eiffel Tower. You can then take a leisurely cruise along the river Seine, a great sightseeing option that offers splendid views of iconic Parisian landmarks, including Notre-Dame Cathedral and Pont Alexandre III.

Finally, you’ll travel on the coach out through the Parisian suburbs to the splendid Palace of Versailles, the vast regal château that was the residence of the royal family until the start of the revolution in 1789. Today the palace is another popular Parisian attraction. In the evening, you can enjoy one of our optional Paris evening shows. (B)NOTE: Due to UEFA European Championship in Paris from 5 June to 15 July 2016, all overnight tour accommodation in Paris ONLY will incur a supplement of €25 per person per night.Hotel: 3* in Paris or city nearby

Friday: Paris The second day of your Parisian experience begins with a visit to the Louvre, one of the world’s greatest art museums. Here you’ll set your eyes upon some of history’s most famous masterpieces, including the Venus de Milo, Winged Victory of Samothrace (also called Nike of Samothrace), and Leonardo da Vinci’s Mona Lisa. Opt for a guided gallery tour, which will enhance your experience and allow you to browse through hundreds of works in just a few hours.

After an exhilarating morning of walking the gallery corridors, replenish your energy levels with lunch in the museum before heading to the area surrounding the Palais Garnier, Paris’s opera house. Here the rest of the afternoon is yours to choose to either shop at the legendary department stores Galeries Lafayette and Printemps, or make your own arrangements to visit and ascent to the top floor of the Eiffel Tower, for unbeatable views over the city, a truly magical and unforgettable experience.

For some members of the group it will be time to say goodbye to new-found friends, while others will opt to stay another night in this French city of delights before picking up the Green Line tour the next day. (B)

NOTE: Due to UEFA European Championship in Paris from 5 June to 15 July 2016, all overnight tour accommodation in Paris ONLY will incur a supplement of €25 per person per night.Hotel: 3* in Paris or city nearby (optional - if post tour hotel is chosen)

Saturday: Paris – Reims – Luxembourg (420 km)The Red Line tour leaves from Paris for a delightful scenic journey through the rolling countryside of the Champagne region, famous the world over for the sparkling white wine produced here. Enjoy seeing the

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historic attractions of provincial capital Reims, including the city’s cathedral – a key national heritage site, where coronations of French kings took place from the 11th century onwards.

History and tradition are equally evident in your next location: Luxembourg, the world’s only remaining Grand Duchy. After arriving in refined Luxembourg City, you’ll be introduced on foot to the main places of interest, including the Place de Constitution and Pont Adolphe, before having time for further exploration on your own. (B)Hotel: 3* in Luxembourg City or city nearby

Sunday: Luxembourg – Trier – Koblenz – Frankfurt (400 km)Today we leave Luxembourg behind and head across another European border into Germany. The first stop is historic Trier, Germany’s oldest city and the birthplace of Karl Marx. You’ll have the chance to see from the outside the house where the influential philosopher was born, which now functions as the Karl Marx Haus museum.

Your walking tour then takes you into the centre of Trier; here you can look around the city’s impressive cathedral, where the celebrated Holy Robe – said to be the tunic of Christ – is preserved and occasionally displayed. Trier is also known as ‘The Second Rome’ (Constantine served as an administrator here for 10 years), and significant legacies of the once-great empire remain today. The highlight is undoubtedly Porta Nigra, the best-preserved Roman city gate north of the Alps, which you’ll get to see and photograph.

After an exciting morning in Trier, you’ll drive on to Koblenz, famous as the location of the confluence of the Rhine and Mosel rivers. Here you have the option of indulging in a relaxing lunch alongside the water, then afterwards you can also choose to add on a scenic Rhine boat cruise for some memorable city vistas. Back on dry land you’ll drive through the wine-making town of Rüdesheim. Then it’s on to Frankfurt am Main, where you’ll discover the delights of Römerberg, a charming plaza with a distinctive medieval town hall as its centrepiece. (B)NOTE: The Rhine boat cruise is only operational from 3rd April to 31st October.Hotel: 3* in Frankfurt or city nearby (optional - if post tour hotel is chosen)

Meal Basis: (B) = Continental Breakfast

NOTE: Whilst every effort is made to operate this tour as advertised, on occasion it may be necessary to make changes to the accommodation, the routing or order of an itinerary. Compensation will not be payable for alterations to the itinerary or nightly accommodation.

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5. RED LINE – EXCURSIONS AND VISITS

Monday: Frankfurt – Bonn – Cologne – Amsterdam

Bonn: View the historic town hall and the Ludwig Van Beethoven Haus museum. Cologne: Visit the city’s magnificent Gothic cathedral.

Tuesday: Amsterdam – Zaanse Schans – Amsterdam

Zaanse Schans: Orientation of this remarkable replica of a typical Zaanse village includes seeing cheese makers at work, a clog factory, and historic windmills.

Keukenhof Garden: Explore the world’s largest flower garden filled with millions of blooming tulips, hyacinths, daffodils and other spring bulbs. (This excursion replaces the Zaanse Schans visit from mid-March to mid-May).

Amsterdam: Take a guided tour of a diamond factory. Visit Dam Square, Dutch monuments and other local attractions, including the Royal Palace.

Wednesday: Amsterdam – Brussels – Paris

Belgium: Drive through south Amsterdam to Belgium, noted for its strong culinary traditions and particularly famous for its fine chocolate and array of beers.

Brussels: This important world city is home to the headquarters of the EU and NATO, and our orientation tour includes a visit to the Atomium monument, built for the 1958 World’s Fair, the famous Manneken Pis fountain statue, and the Grand Place.

Thursday: Paris – Versailles – Paris

Paris: Orientation tour includes views of the Champs Élysées, Arc de Triomphe, Place de la Concorde, L’Hôtel National des Invalides and a photo stop at the iconic Eiffel Tower.

Versailles: Orientation tour of the Palace of Versailles, a stunning historic château with its beautiful architecture and gardens.

Friday: Paris

Paris: Visit the Louvre, one of the world’s greatest art museums, plus the famous Galleries Lafayette and Printemps department stores.

Saturday: Paris – Reims – Luxembourg

Reims: Enjoy the delightful scenic journey between Paris and Reims; visit the city’s cathedral. Luxembourg: Orientation on foot includes the Place de Constitution and Pont Adolphe.

Sunday: Luxembourg – Trier – Koblenz – Frankfurt

Trier: See the city’s famous Karl Marx Haus, cathedral, and Porta Nigra Roman city gate. Koblenz: Enjoy views of this fascinating landscape along the Rhine. Rüdesheim: Enjoy scenic views of this wine-making town.

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Frankfurt am Main: Visit the beautiful square of Römerberg.

6. RED LINE – ATTRACTIONS AND OPTIONALS PRICE LIST

Palace of Versailles €15

Le Louvre Museum €15

Eiffel Tower 2nd floor €11

Eiffel Tower top floor €17

Amsterdam Canal Cruise €15

River Rhine Cruise (Koblenz, operational from 3 April to 31 Oct only) €15

Paris Lido Show + Transfer €140

Paris Moulin Rouge Show + Transfer €140

Amsterdam Red Light District & Live show €50

Paris by Night €35

Volendam Traditional Dutch Village €10

French multi-course dinner €65

Traditional pork knuckle menu with beer (Koblenz) €20

Keukenhof Garden (March-May) €16

River Seine Cruise €13.50

NOTE: Please use as reference only, as prices are subject to change. Please inform your customers that some excursions are subject to minimum numbers and local conditions. Your clients can only book optionals whilst on tour with the tour manager, who will also collect payment in cash only (Euros).

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7. RED LINE – JOINING POINTS

Your customers can choose to start their tour at any of the joining points along the tour route listed below.CITY MEETING POINT PHOTO TIME PLACE & ADDRESSFrankfurt(Germany)

Interchange point for Red & Blue Line

Monday08:30

Frankfurt am Main Central Station (Frankfurt a.m. Hauptbahnhof)Meeting Point: Main EntranceAddress: Am Hauptbahnhof, 60329 Frankfurt am (Once on board the coach, we drive directly to Bonn)

Cologne(Germany)

Monday14:30

Cologne Central Station (Koln Hauptbahnhof)Meeting Point: Main EntranceAddress: Marzellenstraße, 50667 Köln(Once on board the coach, we drive directly to Amsterdam)

Amsterdam(Netherlands)

Wednesday08:30

Schiphol International Airport AmsterdamMeeting Point: Arrival Hall Burger King RestaurantAddress: Schiphol, Amsterdam(Once on board the coach, we drive directly to Brussels)

Brussels(Belgium)

Wednesday14:30

Brussels Central Station (Gare Bruxelles-Central)Meeting Point: Main EntranceAddress: Keizerinlaan, 1000 Brussels(Once on board the coach, we drive directly to Paris)

Paris(France)

Thursday10:00

Avenue des Champs ElyseesMeeting Point: La Brioche Dorée RestaurantAddress: 144 Avenue des Champs Elysees,75008 Paris (nearby Arc de Triomphe) Metro: Line 1Station: George V (After joining the tour in Paris, we have an orientation tour of the city and then we drive directly to Versailles)

Paris(France)

Friday10:30

Louvre MuseumMeeting Point: Main Entrance Pyramids by the statue of Louis XIV Address: 36 Rue du Louvre, 75001 ParisMetro: Line 1 & 7Station: Palais-Royal-Musée du Louvre(After joining the tour, the group will visit the Louvre Museum followed by free time at leisure)

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Paris(France)

Interchange point for Red & Green Line

Saturday09:00

Paris Place d’ItalieMeeting Point: McDonald’s RestaurantAddress: 211 Boulevard Vincent Auriol, 75013 ParisMetro: Line 5, 6 & 7 Station: Place d’Italie, Exit 3, Vincent Auriol(Once on board the coach, we drive directly to Reims)

LuxembourgCity(Luxembourg)

Sunday08:30

Luxembourg Central Station (Gare de Luxembourg)Meeting Point: Main EntranceAddress: Place de la Gare, 1616 Luxembourg(Once on board the coach, we drive directly to Trier)

NOTE: The coach will depart on time at the joining points. Please ask your customers to report to the designated meeting point 15 minutes prior to the departure time. GoEuGo cannot be held liable for those who miss the pick-up at the designated time.

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8. RED LINE – HOTELS

The hotels we use are selected to provide your customers with a comfortable stay. All are three-star, with continental breakfast included. Hotel details are provided 24 hours before check-in date (including pre/post and tour hotels). A selection of our preferred partners in our main destinations is listed below.

CITY HOTEL DETAILS HOTEL DETAILS

Luxembourg City (Luxembourg)

Melia Luxembourg1 Park Dräi Eechelen, 1499 Luxembourgwww.melia-luxembourg.com

Novotel Luxembourg Kirchberg6 rue Fort Niedergrünewald, Quartier Européen NordPlateau de Kirchberg, L-2226, Luxembourghttp://www.novotel.com

Frankfurt (Germany)

Park Inn by Radisson Frankfurt Airport HotelAmelia-Mary-Earhart-Straße 10, 60549 Frankfurtwww.parkinn.com

NH MorfeldenMörfelder Strasse 113 ,65451 Kelsterbach, Frankfurtwww.nh-hotels.com

Amsterdam (Netherlands)

Hampton by Hilton Amsterdam Airport SchipholNeptunusstraat 1, 2132 JA Hoofddorpwww.hamptoninn3.hilton.com

Holiday Inn Express Amsterdam Schiphol Jupiterstraat 162-200, 2132HHHoofddorp www.ihg.com/holidayinnexpress

Paris(France)

Balladins Hotel Villejuif8 10 Avenue de L Epi D Or‐Villejuifwww.balladins-villejuif.com

Comfort Hotel Airport CDG1 bis Rue de Paris, 77990 Le Mesnil-Amelothttp://www.comfort-roissy.com

NOTE: Please advise your customers that the list of hotels above covers some of the accommodation we use, and they may be accommodated in a different but equal three-star hotel in the city or a city nearby.

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http://www.comfort-roissy.com/

http://www.balladins-villejuif.com/

http://www.ihg.com/holidayinnexpress

http://www.hamptoninn3.hilton.com/

http://www.nh-hotels.com/

http://www.parkinn.com/

http://www.melia-luxembourg.com/


9. GREEN LINE 7 – DAY TOURSWITZERLAND • ITALY • THE VATICAN CITY • FRENCH RIVIERA

TOUR TYPE: Escorted Group Tour (English-speaking)TOUR NAME: Green Line (can be combined with the Red and/or Blue Line Tour)DURATION: From 1-7 days (can be combined with other lines for up to 21 days)PRICE: €73 (plus mandatory tip of €5 per person per day), land-only price TOUR CODE: E229TOUR PACE: Lively

Description:

Our Green Line Tour takes you to the heart of four wonderfully varied European countries: France, Switzerland, Italy and The Vatican City. We travel from Paris through breath-taking Swiss mountain scenery before heading south into Italy, where you can soak up hundreds of years of tradition and culture.

Explore Venice’s waterways, the cobbled streets of Florence, and the nation’s capital, Rome, home to the Coliseum and Vatican City. The tour then winds its way around the glamorous French Riviera and back up through the countryside to Paris – a truly memorable journey.

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TOUR ITINERARY

Saturday: Paris – Lucerne (650 km)After boarding the luxury coach in Paris, sit back and enjoy a scenic journey across classic French countryside en route to mountainous Switzerland. You’ll pass through Basel, which is located at the point where the Swiss, French and German borders meet, before arriving at the picturesque lakeside city of Lucerne, nestled at the foot of the snowcapped Swiss Alps. Here you’ll get to see Lucerne’s famous landmarks, including Chapel Bridge, the Water Tower, and some wonderfully preserved Baroque and Gothic architecture, followed by some free time to shop or take pictures. (B)Overnight Hotel: 3* in Lucerne or city nearby

Sunday: Lucerne– Milan – Venice (400 km)Head south from Lucerne through spectacular Switzerland and into northern Italy, where your first stop will be Milan, fashion capital of the world. Your orientation tour will introduce you to the city’s iconic sights, including the vast Gothic cathedral (Duomo). You’ll also see the planet’s oldest shopping mall, the 19th-century Galleria Vittorio Emanuele II, where you can wander among the boutique shops and take lunch in one of the refined cafes. After enjoying the many delights of Milan, you’ll head to another vintage Italian city: Venice. (B)Hotel: 3* outside Venice Island or city nearby

Monday: Venice – Rome (550 km)Spend the morning in the company of a knowledgeable local guide as you explore Venice, the most magical of cities. Begin with a waterbus ride to San Marco Island, a memorable crossing of the lagoon that gives you a real taste of the city’s charm as you approach the dreamy spires and distinctive waterside buildings. Once on the island you’ll be led around some of Venice’s best-known locations, beginning in the Piazzo with the Basilica di San Marco, a stunning piece of Byzantine architecture.

You’ll also see the legendary Bridge of Sighs, which appears on many a postcard or picture of Venice and connects the old prison to the interrogation rooms in the Doge’s Palace.

Afterwards you’ll have a chance to see some traditional Venetian craftwork at close quarters with a demonstration by Murano glassblowers; their exquisite creations make excellent souvenirs. Of course, the ultimate Venice activity is to ride through the warren of waterways on a gondola, and for most people this optional excursion is a must. Step aboard, relax and enjoy this once-in-a-lifetime experience. Transfer to Rome in the afternoon. (B)Hotel: 3* in Rome or city nearby

Tuesday: Rome – Vatican – Arezzo (280 km) Your day in Rome starts with a visit to the smallest country in the world, The Vatican City, which lies at the heart of the Italian capital. Here you’ll marvel at St Peter’s Basilica, home to Pope Francis and arguably the most significant site in Christianity. The exquisitely beautiful Basilica has been present here for almost 1,700 years and contains a bewildering collection of paintings, frescoes and design crafted by some of humanity’s most famous artists, which you can explore. Alternatively, you can choose to add on the optional Sistine Chapel tour to view Michelangelo’s famous painted ceiling.

Next you’ll see the famous Trevi Fountain, the lavish Baroque showpiece where people flock to throw coins into the water – an action which is said to ensure that you’ll return to the city again one day. After lunch,

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take a step even further back in time as you visit Italy’s unrivalled Roman relics. An optional guided tour of the Coliseum, built in AD 72, is highly recommended. History comes to life as you imagine yourself witnessing gladiatorial combat inside the spectacular amphitheatre, or alternatively you can walk at your leisure around the outside to admire the facade of this ancient wonder.

After the Coliseum, get up close to the nearby Arch of Constantine, which dates back to the fourth century AD, then spend some further free time enjoying Rome, sampling the rich and creamy delights of “gelato” Italian ice cream. Next, you can choose to visit the magnificent Basilique Santa Maria degli Angeli e dei Martiri near Piazza della Repubblica or do a bit of shopping at the Mitsukoshi Department store before transferring to Florence in the late evening. (B)Hotel: 3* in Arrezzo or city nearby

Wednesday: Arrezzo – Pisa – Genoa ( 2 50 km)

Your voyage of cultural discovery continues as you get to know Florence, the birthplace of the Italian Renaissance and home to some fabulous architecture and fine art. Begin the day by taking in a wonderful panoramic overview of the city from Piazzale Michelangelo, which boasts glorious vistas over the red roofs, Arno river and ancient city walls out towards the surrounding countryside.

Next you can see a demonstration of the traditional craft of leather working at close quarters in a local workshop, and you’ll also have the opportunity to purchase some of the high-quality leather items for which the city is famous. From here you’ll enjoy a guided walk around Florence’s many highlights, including the Ponte Vecchio over the Arno, the Piazza del Duomo and Campanile Tower.

You’ll pass the Uffizi Gallery, which contains one of the most notable art collections in Florence. You’ll have free time to see the city further, to shop or to watch the world go by from a streetside cafe, before travelling on to your next destination, Pisa. Here you are free to wander, but be sure to have your camera ready to get a shot of the iconic Leaning Tower, the famous bell tower in the ‘Square of Miracles’, which also contains the centuries-old Cathedral and Baptistery. (B)Hotel: 3* in Genoa or city nearby

Thursday: Genoa – Monaco – Nice – Cannes – Avignon (450 km)A breathtaking drive along one of Europe’s most famous stretches of Mediterranean coastline awaits as you say arrivederci to Italy and head for Monaco. This small principality, enclaved in France is chic and beautiful, home to the famous Formula 1 Grand Prix.

A walking sightseeing tour here takes you to the grand Prince’s Palace, where you’ll have some free time to soak up the refined atmosphere, before continuing on to view the 1920s Courthouse, the cliffside Oceanographic Museum, and the Cathedral, where Grace Kelly is buried. We then travel a little further to visit the famous Fragonard Perfume Factory. Here you’ll be taken on a fascinating guided tour around this working factory. Next it’s Nice, where you’ll stop for lunch to sample some excellent local cuisine and warm-hearted hospitality.

Your journey continues to Cannes, where many a movie star has enjoyed the sweet smell of success. Be sure to take the opportunity to snap some photos of the Palais des Festival, home to the city’s annual international film festival, before transferring to Avignon Nord. (B) Hotel: 3* in Avignon or city nearby

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Friday: Avignon – Paris (700 km)Take a well-earned rest today as you sit back and enjoy great views of the changing rural charms of the French countryside on the journey north to Paris, where the Green Line tour finishes.

For some guests it will be time to say a fond farewell to new friends upon arrival back in the capital, while others may choose to extend their European adventure with another night in the capital and then continue on with the Red Line tour the following day. (B)Hotel: 3* in Paris or city nearby (optional - if post tour hotel is chosen)


NOTES: Due to UEFA European Championship in Paris from 5 June to 15 July 2016, all overnight tour

accommodation in Paris ONLY will incur a supplement of €25 per person per night. No pre nor post tour accommodation in Paris ONLY can be booked.

Whilst every effort is made to operate this tour as advertised, on occasion it may be necessary to make changes to the accommodation, the routing or order of an itinerary. Compensation will not be payable for alterations to the itinerary or nightly accommodation.

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10. GREEN LINE – EXCURSIONS AND VISITS

Saturday: Paris – Lucerne

Paris: Enjoy the journey from Paris to Lucerne, taking in the spectacular scenery of the French and Swiss countryside.

Lucerne: Visit this charming lakeside city, where outstanding Baroque and Gothic architecture includes the world-famous Chapel Bridge and Water Tower.

Sunday: Lucerne – Milan – Venice

Milan: Orientation walk introducing the city’s iconic sites including views of the Gothic cathedral, and the world’s oldest shopping mall.

Monday: Venice – Rome

Venice: Sightseeing with a local guide. Enjoy a waterbus ride to San Marco Island, and then take in the city's famous sights: San Marco Piazzo, Basilica di San Marco, Bridge of Sighs and the Doge’s Palace. Visit a workshop to see a demonstration by the famous Murano glassblowers.

Tuesday: Rome – Vatican – Arezzo

Rome: Orientation of Vatican City, one of the most significant sites in Christianity. Views of the Coliseum, Arch of Constantine and Trevi Fountain.

Piazza della Repubblica: Explore the magnificent Basilique Santa Maria degli Angeli e dei Martiri or do a bit of shopping at the Mitsukoshi Department store

Wednesday: Arezzo – Pisa – Genoa

Florence: Enjoy unobstructed views over the city from Michelangelo Piazzale, followed by an orientation walk to Ponte Vecchio, Piazza del Duomo, Campanile Tower and Uffizi Gallery.

Pisa: Visit the Square of Miracles, where you explore on your own the Leaning Tower, the cathedral and baptistery.

Thursday: Genoa – Monaco – Nice – Cannes – Avignon

Monaco: View the grand Prince’s Palace, the 1920s Courthouse, the Cliffside Oceanographic Museum, and the cathedral (where Grace Kelly is buried) on an orientation walk.

Fragonard Perfume Factory: Take a guided tour around this working factory, and purchase some of their exclusive and luxurious products.

Nice: Enjoy the capital of the French Riviera, walk along its famous promenade, shop in a variety of boutiques or sample some excellent local cuisine.

Cannes: View the Palais des Festival Centre in Cannes - home to the city’s annual international film festival.

Friday: Avignon – Paris

Enjoy the scenic drive from Avignon to Paris.

11. GREEN LINE – ATTRACTIONS AND OPTIONALS PRICE LIST20


Coliseum ticket (Rome) €12

Coliseum Guided Tour (including ticket and skip the queue) (Rome) €35

Sistine Chapel Tour with Local Guide (skip the queue) –also includes the Vatican Museums and St. Peter’s Basilica (Rome) €45

Gondola ride in Venice (based on 6 people per Gondola) €30

12. ITALY AND MONACO CITY TAXES AND FEES (TOTAL PRICE €45)Must be paid prior to entering the cities – no concessions available

Venice City entrance + Boat trip + Overnight City tax €15

Florence City entrance + Overnight City tax €10

Rome City entrance + Overnight City tax €10

Pisa City entrance €5

Monaco City entrance €5

NOTE: Please use as reference only, as prices are subject to change. Please inform your customers that some excursions are subject to minimum numbers and local conditions. Your clients can only book optionals/pay taxes whilst on tour with the tour manager, who will also collect payment in cash only (Euros).

13. GREEN LINE – JOINING POINTS

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Your customers can choose to start their tour at any of the joining points along the tour route listed below.

CITY MEETING POINT PHOTO TIME PLACE & ADDRESSParis(France)

Interchange point for Red & Green Line

Saturday 09:00

Paris Place d’ItalieMeeting Point: McDonald’s RestaurantAddress: 211 Boulevard Vincent Auriol, 75013 ParisMetro: Line 5, 6 & 7Station: Place d’Italie, Exit 3, Vincent Auriol (Once on board the coach, we drive directly to Lucerne)

Lucerne(Switzerland)

Sunday08:30

Lucerne Central Station(Hauptbahnhof SBB Luzern)Meeting Point: Main EntranceAddress: Bahnhofplatz, Luzern 6003(Once on board the coach, we drive directly to Milan)

Milan(Italy)

Sunday15:00

Milan Cathedral (Duomo di Milano)Meeting Point: Main EntranceAddress: Piazza del Duomo, 20121 Milan(Once on board the coach, we drive directly to Venice)

Rome(Italy)

Tuesday16:00

Piazza Della RepubblicaMeeting Point: Boscolo Luxury Hotel Address: Piazza della Repubblica, 00185 Rome, Italie(Once on board the coach, we drive directly to Arrezzo)

NOTE: The coach will depart on time at the joining points. Please ask your customers to report to the designated meeting point 15 minutes prior to the departure time. GoEuGo cannot be held liable for those who miss the pick-up at the designated time.

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14. GREEN LINE – HOTELS

The hotels we use are selected to provide your customers with a comfortable stay in a relaxing environment. All are three-star, with continental breakfast included. Hotel details are provided 24 hours before check-in date (including pre/post and tour hotels). A selection of our preferred partners in our main destinations is listed below.

CITY HOTEL DETAILS HOTEL DETAILS


Hotel ArcadeLuzernerstrasse 31, 5643 Sinswww.hotel-arcade.ch

Holiday Inn Express Affoltern am AlbisObstgartenstrasse 7, 8910Affoltern am Albiswww.hiex.com

Venice(Italy)

Michelangelo HotelVia Forte Marghera 69, 30173 Mestre Veneziawww.hotelmichelangelo.net

Hotel AlbatrosViale Don Luigi Sturzo 32, 30174 Mestre Veneziawww.hotelalbatros.it

Rome(Italy)

Idea Hotel Roma Z3Via Amos Zanibelli 13, 00155 Romawww.ideahotel.it

Hotel Cristoforo ColomboVia Bruno Buozzi, 99 00197Romawww.hotelcolomboroma.it

Arezzo(Italy)

Etrusco Arezzo HotelV. Alessandro Fleming 39, 52100Arezzowww.etruscohotel.it

Arezzo Park HotelA1 Uscita via localita’ Battifolle 36/T, 52100 Arezzowww.apointhotelsresorts.com

Savona / Genoa (Italy)

Idea Plus Hotel Savona Via Stalingrado 94, 17100 Savonawww.ideahotel.it/web/en/idea-hotel-savona

Grand Hotel des AnglaisSalita Grande Albergo 8, 18038 San Remohttp://www.hoteldesanglais.com

Avignon(France)

Hotel Campanile BolleneAvenue Tehodore Aubanel 84500 Bollenewww.campanile.fr

Kyriad d’Orange86, Avenue de l’arc de Triomphe84100 Orange www.kyriad-orange-centre.fr


23

http://www.kyriad-orange-centre.fr/

http://www.campanile.fr/

http://www.ideahotel.it/web/en/idea-hotel-savona

http://www.ideahotel.it/web/en/idea-hotel-savona

http://www.apointhotelsresorts.com/

http://www.etruscohotel.it/

http://www.ideahotel.it/

http://www.hotelalbatros.it/

http://www.hotelmichelangelo.net/

http://www.hiex.com/

http://www.hotel-arcade.ch/


15. BLUE LINE – 7 DAY TOURGERMANY • CZECH REPUBLIC • SLOVAKIA • HUNGARY • AUSTRIA • SWITZERLAND

TOUR TYPE: Escorted group tour (English-Speaking) TOUR NAME: Blue Line (can be combined with the Green and/or Red Line Tour) DURATION: From 1-7 days (can be combined with other lines for up to 21 days)PRICE: €73 (plus mandatory tip of €5 per person per day), land-only price TOUR CODE: E227 TOUR PACE: Lively

Our Blue Line Tour takes you on an action-packed trip around the heart of central Europe, visiting six fascinating countries in seven days. You’ll marvel at the traditional old towns of Prague in the Czech Republic, enjoy the scenic journey to Bratislava, and then be wowed by the grandeur of Hungary and Austria’s capital cities, Budapest and Vienna.

It’s not just the man-made attractions that impress on this trip either – from Vienna you’ll travel through the stunning mountain scenery of the Austrian and Swiss Alps, and finally on into Germany’s famous Black Forest to complete a memorable week of spectacular cities and scenery.

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TOUR ITINERARY

Monday: Frankfurt – Prague (530 km)

After boarding the luxury coach in Frankfurt, sit back and enjoy a scenic ride through some classic German countryside en route to the Czech Republic. Prague, one of Europe’s most ornate cities, is your first destination. You will arrive in the evening, ready to discover this charming capital city with its fairytale architecture, the following morning. (B)Hotel: 3* in Prague or city nearby

Tuesday: Prague – Bratislava (330 km)

Your Prague adventure begins with a spectacular walk along the Royal Route, following the traditional coronation path of the kings and queens of old Bohemia. You’ll start from the top of Castle Hill in the Hradcany district, famous for its views over the red-roofed old city, and then tour Prague Castle. The castle has been the historic seat of Bohemia royalty since the 9th century, as well as home to the nation’s presidents in recent times. Your exploration then heads off around the imposing gothic St. Vitus Cathedral, the Old Royal Palace, St. George’s Basilica and along Golden Lane, an ancient thoroughfare lined with some wonderful traditional buildings.

Later you will stroll across the iconic Charles Bridge, which arches gracefully over the Vltava, and on through the winding alleys to the Old Town Square, where you can see the City Hall and one of Prague’s most well-known sights, the Astronomical Clock.

After lunch in the square, you’ll make the scenic transfer from Prague to the Slovakian capital, Bratislava – home to another glorious Old Town. Here you’ll pass through the heart of the city by coach, with views of the magnificent Bratislava Castle and St. Martin´s Cathedral. (B)Hotel: 3* in Bratislava or city nearby

Wednesday: Bratislava – Budapest (200 km)

Wednesday sees you arrive in Hungary, the fourth country of the tour. Its capital, Budapest, is known as the Pearl of the Danube, and is essentially two different cities joined together: Buda on the west of the river, Pest on the east, each with its own distinct characteristics.

One of the best ways of seeing this unique location is by taking a river cruise, which many people choose to do. After a morning of activity, you’ll relax over lunch at Buda Palace, and then have a chance to look at the exhibitions in the Budapest History Museum and Hungarian National Gallery, or do a spot of souvenir shopping.

Next you’ll explore both sides of the city on a cultural and historic tour. Highlights on the Buda side of the Danube include the towered terrace of Fisherman’s Bastion, the medieval Matthias Church and a walk up to the summit of Gellért Hill for panoramic views. While over in Pest the sights include the expansive Heroes’ Square and Hungary’s dramatic riverside Parliament Building. In the evening, you can choose to round off an eventful day with an optional dinner in the heart of Budapest, where you can sample traditional dishes such as goose liver, goulash, duck leg and local wine, accompanied by Hungarian folkdance and music. (B)Hotel: 3* in Budapest or city nearby

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Thursday: Budapest – Vienna (250 km)

Today starts with a short journey to another of Europe’s grand capitals, Vienna, where you’ll get to explore the Austrian city’s resplendent palaces, striking churches and prestigious art museums.

Your Vienna adventure begins at one of the city’s most popular attractions, Schönbrunn Palace, the Rococo-style summer residence of the Habsburg dynasty, rulers of Europe and the Church for many decades. After lunch in this refined setting, you will take a driving tour past many grand, famous buildings, including the City Hall, the Austrian Parliament, Hofburg Palace and Heroes’ Square.

You’ll drive past the statue of one of Austria’s most famous sons, Wolfgang Amadeus Mozart, and also have some shopping time, before adding the Wiener Staatsoper (opera house) to your checklist of key Vienna buildings. Later, opt for dinner in the heart of the city or visit St. Stephen’s Cathedral, before taking a stroll in Stadtpark, which is known for its range of sculptures, including the famous gilded bronze statue of Johann Strauss II.

In the evening, we recommend the option of attending a Viennese waltz concert, which will allow you the unforgettable experience of hearing the music of Mozart and Strauss in the place where it was composed. (B)Hotel: 3* in Vienna or city nearby

Friday: Vienna – Salzburg – Munich (4 4 0 km)

From Vienna it’s on to another Austrian gem, Salzburg. The city’s beautiful historic centre, listed by UNESCO as a World Heritage Site, is characterized by numerous baroque buildings, and is one of the most picturesque places in Europe. Salzburg is also famous for its musical heritage, being both the birthplace of Mozart, and also connected with hit musical The Sound of Music. You’ll get the chance to see from the outside the house where Mozart was born, explore the city further at your leisure and also have lunch in Salzburg, before heading across the German border to Munich in the afternoon. (B)Hotel: 3* in Munich or city nearby

Saturday: Munich – Mt Titlis – Lucerne – Zurich ( 48 0 km)

You’ll leave the big cities behind on Saturday morning and head for one of the world’s most famous mountain ranges – the Swiss Alps. The first destination is Engelberg the stunning Swiss resort. From here you can opt to board a cable car that takes you to the summit of the impressive Mount Titlis. To reach to the top of the permanently snow-covered Mt. Titlis is by a combination of gondolas over 3 stages.

You’ll ascend the last stage by the world’s first revolving gondola the Titlis Rotair, that delivers spectacular views of the valleys, glaciers, lakes and forests below, and 360˚ vistas of the surrounding mountains. At the summit the sun terrace is the perfect place to pause and appreciate the breathtaking panoramas. There’s a 150-metre ice cavern through the core of a glacier to explore at the top. Other highlights include walking across Europe’s highest suspension bridge for more phenomenal views from Mt. Titlis.

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You’ll come down from the hills to the lakeside for your next stop. Lucerne is a picturesque city of bridges and towers located in what many people believe to be the “true” Switzerland – picture-postcard mountains, lakes, cowbells, Alpine villages and meadows full of edelweiss flowers. Here you will have time to wander through the charming streets, and see the famous Lion Monument, which Mark Twain once described as “the most mournful and moving piece of stone in the world”. This is a great place to get souvenirs like Swiss watches and fine chocolates, before travelling to the overnight stop of Zurich. (B)Hotel: 3* in Zurich or city nearby

Sunday: Zurich – Rhein Falls – Titisee – Frankfurt (450 km)

The final day of the tour begins in Zurich, a city with a reputation as a leading global financial centre. There is chance for a picture stop at the impressive Lake Zurich, before moving on to Rhine Falls, Europe’s biggest waterfall.

Next you’ll cross back into Germany and the Black Forest, the ancient fir-covered mountain range which is famous for its creepy folklore and mythical tales. Here you will see the beautiful lake Titisee, where you can stop at one of the many lakeside cafés to enjoy some of the region’s best Black Forest cherry gateaux. Cuckoo clocks are made in Titisee, making this the ideal place to pick up a few souvenirs from the local shops, and you’ll also get to see a demonstration of how these magical mechanisms work.

Finally, you’ll head back to Frankfurt, where for some members of the group it will be time to say goodbye to new-found friends, while others will opt to stay another night in this major German city before picking up the Red Line tour the next day. (B)Hotel: 3* in Frankfurt or city nearby (optional- if post tour hotel is chosen)


NOTE: Whilst every effort is made to operate this tour as advertised, on occasion it may be necessary to make changes to the accommodation, the routing or order of an itinerary. Compensation will not be payable for alterations to the itinerary or nightly accommodation.

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16. BLUE LINE – EXCURSIONS AND VISITS

Monday: Frankfurt – Prague

Frankfurt am Main: Enjoy the scenic drive through classic German countryside en-route to Prague.

Tuesday: Prague – Bratislava

Prague: Walk along the spectacular Royal Route, visit Castle Hill in the Hradcany district, tour Prague Castle, St. Vitus Cathedral, Old Royal Palace and Golden Lane. Stoll over Charles Bridge, explore Old Town Square, City Hall and The Astronomical Clock.

Bratislava – Enjoy the scenic transfer from Prague to Bratislava. Here you’ll pass through the heart of the city, with views of the magnificent Bratislava Castle and St. Martin´s Cathedral.

Wednesday: Bratislava – Budapest

Budapest: Experience the Pearl of the Danube. Enjoy lunch at Buda Palace, visit the Budapest History Museum, Hungarian National Gallery or do a bit of shopping. Explore Fisherman’s Bastion, the medieval Matthias Church, Heroes’ Square, Parliament Building and walk to the summit of Gellért Hill.

Thursday: Budapest – Vienna

Vienna: Visit Schönbrunn Palace, including the City Hall, the Austrian Parliament, Hofburg Palace and Heroes’ Square. Drive past Wolfgang Amadeus Mozart statue, Wiener Staatsoper, St. Stephen's Cathedral. Enjoy a stroll at Stadtpark and see the famous statue of Johann Strauss II.

Friday: Vienna – Salzburg – Munich

Salzburg: Your orientation tour includes views of the house where Mozart was born, with free time to explore on your own its picturesque old town – which is a UNESCO World Heritage Site.

Saturday: Munich – Mt Titlis – Lucerne - Zurich

Engelberg/Mt. Titlis: Opt to take a combination of gondolas to the summit of Mount Titlis for 360˚ breath-taking panoramas and experience Europe’s highest suspension bridge – Titlis Cliff Walk.

Lucerne: See the famous Lion Monument, wonder around this picturesque city at your leisure to shop for Swiss souvenirs or take photos.

Sunday: Zurich – Rhine Falls – Frankfurt – Titisee – Frankfurt

Zurich/Rhine Falls: Enjoy views of this beautiful landscape with a brief stop at Lake Zurich before moving on to Rhine Falls, Europe's biggest waterfall.

Black Forest: Stop at a café along beautiful Lake Titisee, sample their famous Black Forest cherry gateaux and see a demonstration of how German cuckoo clocks work.

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17. BLUE LINE – ATTRACTIONS AND OPTIONALS PRICE LIST

Budapest Danube River Cruise €15

Schönbrunn Palace €12.90

Mozart’s House €10

Fisherman's Bastion €2.50

Matthias Church €7

Prague Castle (ticket incl.: the Old Royal Palace, St. George’s Basilica, €13

Golden Lane and St. Vitus Cathedral)

Viennese Waltz Concert + Transfer €50 (starting from)

Mount Titlis Cable Car €80 or CHF 89

Hungary Folklore Show + Dinner €50

Capital of Liechtenstein – Vaduz €10

Wiener Ribs Menu €20

18. BLUE LINE – CZECH REPUBLIC & VIENNA CITY TAXES (TOTAL PRICE €10)Must be paid prior to entering the cities – no concessions available

Czech Republic City entrance tax €5

Vienna City entrance tax €5

NOTE: Please use as reference only, as prices are subject to change. Please inform your customers that some excursions are subject to minimum numbers and local conditions. Your clients can only book optionals/pay taxes whilst on tour with the tour manager, who will also collect payment in cash only (Euros).

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19. BLUE LINE – JOINING POINTS

Your customers can choose to start their tour at any of the joining points along the tour route listed below.

CITY MEETING POINT PHOTO TIME PLACE & ADDRESSFrankfurt(Germany)

Interchange point for Blue & Red Line

Monday08:30

Frankfurt am Main Central Station (Frankfurt a.m. Hauptbahnhof)Meeting Point: Main EntranceAddress: Am Hauptbahnhof, 60329 Frankfurt am Main(Once on board the coach, we drive directly to Prague)

(Prague)Czech Republic

Tuesday14:30

Prague Central Station (Praha Hlavní Nádraží) Meeting Point: Station Terminal Hall Burger King RestaurantAddress: Wilsonova 8, Prague 2, Czech Republic(Once on board the coach, we drive directly to Bratislava)

Budapest(Hungary)

Thursday08:30

Budapest Keleti Palyaudvar Railway StationMeeting Point: Main EntranceAddress：Kerepesi út 2-4, 1087 Budapest(Once on board the coach, we drive directly to Vienna)

Vienna (Austria)

Friday08:30

Vienna West Station(Wien West Bahnhof)Meeting Point: Main entrance Address: Europaplatz, 1150 Wien(Once on board the coach, we drive directly to Salzburg)


Interchange point for Blue & Green Line

Saturday19:00

Lucerne Central Station (Hauptbahnhof Luzern)Meeting Point: Main EntranceAddress: Bahnhofplatz, Luzern 6003(Once on board the coach, we drive directly to Zurich)

Zurich(Switzerland)

Sunday09:30

Zurich Central Station (Hauptbahnhof Zurich)Meeting Point: Main EntranceAddress: Bahnhofplatz 15, 8001 Zurich(Once on board the coach, we drive directly to Rhein Falls)

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20. BLUE LINE – HOTELS

The hotels we use are selected to provide your customers with a comfortable stay in a relaxing environment. All are three-star, with continental breakfast included. Hotel details are provided 24 hours before check-in date (including pre/post and tour hotels). A selection of our preferred partners in our main destinations is listed below.

COUNTRY HOTELS

Prague(Czech Republic)

Courtyard by Marriott Hotel Prague AirportAviaticka 1092/8, 16100 Praguewww.marriott.com

Dorint Hotel Don Giovanni PragueVinohradská 157a, 13020Praguewww.hotel-prag.dorint.com

Bratislava(Slovakia)

Park Inn Hotel DanubeRybne nam 1 – 81102 Bratislava - Slovakiawww.parkinn.com/hotel-bratislava

Lindner Hotel Gallery Central BratislavaMetodova 4, 82108 Bratislava www.lindner.de

Budapest(Hungary)

Expo Congress HotelExpo ter 2, Budapest, 1101Hungary www.expohotelbudapest.com

Mercure Budapest BudaKrisztina Korut 41-43, 1013 Budapestwww.mercure.com

Vienna(Austria)

Ramada Encore hotel Vienna City CenterGrieshofgasse 11, A-1120Viennawww.ramada.com

Ibis Wien MariahilfMariahilfer Gurtel 22-24, 1060Wienwww.caccorhotels.com

Munich(Germany)

Holiday Inn Munchen UnterhachingInselkammerstrasse 7-9, 82008Unterhaching, Munichwww.holiday-inn-muenchen.de

NH Munich am Ring Ottobrunner Str. 17-19. D-81737Munichwww.nh-hotels.com

Zurich(Switzerland)

Dorint Airport-Hotel ZürichGlattbrugg, 8152 Opfikonwww.hotel-airport-zuerich.dorint.com

Park Inn by Radisson Hotel Zurich AirportFlughofstrasse 75, 8153 Rumlangwww.parkinn.com

Frankfurt(Germany)

Park Inn by Radisson Frankfurt Airport HotelAmelia-Mary-Earhart-Straße 10, 60549 Frankfurtwww.parkinn.com

NH MorfeldenMörfelder Strasse 113, 65451 Kelsterbach, Frankfurtwww.nh-hotels.com


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http://www.hotel-airport-zuerich.dorint.com/


http://www.holiday-inn-muenchen.de/

http://www.caccorhotels.com/

http://www.ramada.com/

http://www.mercure.com/

http://www.expohotelbudapest.com/

http://www.lindner.de/

http://www.parkinn.com/hotel-bratislava

http://www.hotel-prag.dorint.com/

http://www.marriott.com/


21. IMPORTANT TOUR INFORMATION

• Travel documents It is the customer’s responsibility to ensure he/she (all members of their party) is in possession of all the necessary travel and health documents before departure.

It is also the customer’s responsibility to ensure that he/she (all members of their party) complies with all the necessary Visa, Passport or other travel regulations required for the countries they will be visiting. GoEuGo will not be liable if your customers fail to do so and are refused entry or delayed. Any financial losses as a result of lack of correct travel documents are at their own expense.

• GoEuGo Tour Vouchers Once you have forwarded all the travel vouchers to your customers, please remind them they must take printed copies of all the vouchers and present these to the tour manager, hotel and transfer service. Failure to do so may prevent them from travelling with GoEuGo, and GoEuGo will not be held liable for any financial loss.

• Accommodation Hotel details are released 24 hours prior to check-in. Please also advise your customers that accommodation standards vary dramatically throughout the European countries that we visit and in general cannot be compared to other countries outside Europe.

We use a wide selection of three-star (minimum) hotels ranging from good to excellent facilities, to ensure your customers would be comfortable. From a sales perspective you can tell your customers that variable hotel standards are more than compensated for by the history, culture, charm, attractions and the beauty of each city they will visit on the tour.

• Our Transfer Service Our transfer service will meet your customers at the arrival hall of the airport, or the arrival terminal of the train station, or at the agreed hotel holding a GoEuGo sign. Customers will have to present their transfer voucher. If they are waiting for more than 15 minutes for pick-up, they should get in touch with the company using the contact details on the voucher.

• Joining/ending the Tour when staying at the GoEuGo Tour Hotel If your customers are staying at the same pre hotel as the rest of the tour, their assigned GoEuGo tour manager will contact them and advise of the departure time from the hotel to the joining point the following day. If they book the post tour hotel, they will be dropped off at the hotel when the tour ends. The tour manager will also be available to answer any questions they might have.

• Joining/ending the Tour when staying at an alternative Hotel If your customers are staying at a different hotel from the tour hotel prior to starting the tour, they will need to make their own way to our dedicated joining point at their own expense to pick up the tour. Please note that customers should be at our meeting point at least 15 minutes prior to the tour departure time. Likewise, when the tour ends they will have to make their own way to their post tour hotel. GoEuGo will not be held liable for any delay or expenses incurred by customers, which may lead to any financial loss if they miss the pick-up.

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• Starting the tour at joining points along the route If your customers are not joining the tour at the main interchange points; Paris, Lucerne or Frankfurt, but at another point and have not booked our transfer service, please advise them that they will have to make their own way to the joining point approximately 15 minutes before the designated time. The GoEuGo tour manager will meet and welcome your customers at the joining point and accompany them to the coach to start their tour.

• Meals Daily continental breakfast is included in the tour price, for all other meals; lunches and dinners the tour manager will offer assistance with reservations, suggestions and directions to local restaurants/cafés. You can also enquire about any allergies and food sensitivities, and if necessary please advise your customers to be prepared with medication, documentation and snacks etc.

• Luggage The customer will be responsible for all their personal belongings whilst on the tour. With regards to luggage, please advise your customers that they must be prepared to carry their own suitcase from the coach to their hotel room and back to the coach. The driver will assist with the uploading and offloading of their luggage from the coach.

• Gratuity Please advise your customers that gratuities (tips) are not included in the tour price for services of the tour manager and driver throughout the tour. Mandatory tip for the tour manager and driver is €5 per person per day (€3 for the tour manager and €2 for the driver), which will be collected by the tour manager whilst on tour.

• Mobility Because GoEuGo cannot provide individual assistance to travellers during the tours and our coaches are not equipped with wheelchair access, unfortunately our tours are currently not suitable for wheelchair users and those less mobile.

• Smoking Smoking is not permitted on coaches provided by GoEuGo. Smoking is also banned in some cafes’, restaurants and public places in Europe. Please remind your customers to be aware of this law throughout the tour.

• Safety Your customers’ safety whilst on tour with GoEuGo is a top priority of ours. We use experienced and professional coach drivers, so your customers will have a smooth and comfortable journey. To ensure your customers stay safe while on tour, kindly inform them of these simple precautions:

• Read up on available destination information, including local laws and customs.

• Make photocopies of passports, visas and insurance details and leave a copy with a relative or friend at home.

• Never leave their bags or luggage unattended as in most big cities; bag snatching and pick-pocketing may occur.

• Please also advise your customers to be particularly vigilant in crowed areas and comfort stops.

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• Service Inquiries after the Tour If after returning from the tour, your customers wish to make an inquiry or complaint about any services provided by GoEuGo, please ensure that they send all correspondence relating to those services while on tour or within 30 days of the tour completion (except where such time limitations are prohibited by law) to GoEuGo, Customer Service, Mauritsweg 23, 3012 JR Rotterdam, The Netherlands or you can forward their correpsondence to us via email at [email protected]. We will acknowledge their correspondence within 7 days of receipt, and provide a detailed response within 28 days of receipt.

• Agent and Customer Feedback Our goal at GoEuGo is to provide high quality tours, excellent service and value to your customers as well as focusing on meeting your requirements as our agent. Therefore, from time to time we will be monitoring our products and the delivery of our service. To this end we may contact you to complete a short survey/questionnaire. Your support in completing these will provide us with valuable information on how we can better understand your needs and those of your customers, so we can then successfully plan better to meet and exceed them. Additionally, if you receive a compliment about our service from your customers, please kindly pass this on via email: [email protected].

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22. GOEUGO TRADEMARKS AND BRANDSGoEuGo’s trademark and brands are important and valuable assets of the company. Follow these guidelines for using GoEuGo brands (company logo) properly on your website, in all communications, documents and electronic messages.

You may refer to GoEuGo’s products and services so long as such reference is truthful, fair, and not misleading.

Do not incorporate GoEuGo logo into your own product names, service names, trademarks, logos, or company names, and do not adopt marks or logos that are confusingly similar to GoEuGo’s logo.

You may only use the logo and images supplied by GoEuGo, use of any other graphics/images found elsewhere on GoEuGo website is forbidden.

Logo supplied by GoEuGo can only be used to promote GoEuGo products and services. Although our logo can be reduced in size, it cannot be cropped, enlarged or modified in any other

fashion. By using any of the pictures/logos contained herein, you implicitly agree to all of the terms and

conditions listed above and you understand and agree that GoEuGo undertakes and accepts no financial responsibility or liability to or on behalf of your agency.

23. GOEUGO "NO DISCOUNTING" POLICY

Travel agents are not authorized to offer or advertise GoEuGo’s products or services at discounted prices or equivalent offers other than those we authorise.

24. GOEUGO SOCIAL MEDIA

Travel Agents agree to never contact a user from GoEuGo Social Media Websites (including by example but not limited to Facebook, Twitter, Pinterest, LinkedIn, blogging and video websites etc.). This includes responding directly to comments or private messaging of users found on GoEuGo social media websites. Failure to comply with this guideline may result in ban from using/accessing GoEuGo social media websites.

GoEuGo retains the right to cancel, modify or terminate all the guidelines on this page, at its sole discretion, without notice at any time.

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Documents

GOEUGO - ENGLISH SPEAKING TOURS AGENT … · Web viewGOEUGO - ENGLISH SPEAKING TOURS AGENT HANDBOOK Effective: June 2016 Table of Contents Page 1.Welcome to GoEuGo2 2.GoEuGo Support