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Mini Project Report Mini Project Report
In In
Enterprise Resource PlanningEnterprise Resource Planning
To study the functions of To study the functions of
different department different department
&&
the organization structurethe organization structure
OfOf
Goa Sahakar BhandarGoa Sahakar Bhandar
Under The Guidance OfUnder The Guidance Of
Miss Liana AntaoMiss Liana Antao
M.E.S College of Arts & CommerceM.E.S College of Arts & CommerceZuarinagar, Goa.Zuarinagar, Goa.
1
20102010
We declare thatWe declare that “ “this project report has been prepared by us and it has not this project report has been prepared by us and it has not
been previously formed the basis for the award of any degree or diploma or been previously formed the basis for the award of any degree or diploma or
similar titlessimilar titles”.”.
Roll noRoll no PR No.PR No. Names Names SignatureSignature
SC08302SC08302 Nikhil Alvares Nikhil Alvares
SC08306SC08306 Simon Correia Simon Correia
SC08318SC08318 Lilesh Honnavarkar Lilesh Honnavarkar
SC08320SC08320 Prashant KambliPrashant Kambli
SC08326SC08326 Kiran NaikKiran Naik
Semester: IVSemester: IVYear: 2010Year: 2010Name of College: MES College of Arts and Commerce, Zuarinagar.Name of College: MES College of Arts and Commerce, Zuarinagar.
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DECLARATION
ACKNOWLEDGEMENTACKNOWLEDGEMENT
We hereby take the opportunity to express our deep sense of gratitude to allWe hereby take the opportunity to express our deep sense of gratitude to all
those who gave their wholehearted cooperation in the completion of ourthose who gave their wholehearted cooperation in the completion of our
project. project.
First of all we acknowledge our thanks to our guide Miss Liana Antao who hasFirst of all we acknowledge our thanks to our guide Miss Liana Antao who has
extended for her timely guidance, assistance and encouragement which hasextended for her timely guidance, assistance and encouragement which has
enabled us to plan and complete our work.enabled us to plan and complete our work.
We extend our gratitude to our HOD Shri Sandeep M. Kadam who has alwaysWe extend our gratitude to our HOD Shri Sandeep M. Kadam who has always
been a source of enlightenment for us in assisting and supporting during thebeen a source of enlightenment for us in assisting and supporting during the
course of our project.course of our project.
We also express our sense of gratitude to our Principal Dr. Rajiv Hajirnis, ViceWe also express our sense of gratitude to our Principal Dr. Rajiv Hajirnis, Vice
Principal Dr. R.B.Patil who have been always encouraging in all our efforts.Principal Dr. R.B.Patil who have been always encouraging in all our efforts.
We wonder how we could have presented such an authentic andWe wonder how we could have presented such an authentic and
comprehensive report without the immense information imparted to use bycomprehensive report without the immense information imparted to use by
the authorities of Goa Sahakar Bhandar, Vasco-Da-Gama who was very cothe authorities of Goa Sahakar Bhandar, Vasco-Da-Gama who was very co
operative and willing to help us in out venture. operative and willing to help us in out venture.
The Project groupThe Project group
3
4
CERTIFICATE
This is to certify that the project report is a record of
work done by the candidate himself /herself during the
period of study under my guidance and that to the best
of my knowledge it has not previously formed the basis
of the award of any degree or diploma in Goa university
or else where.
Date: Guide-Liana Antao Place: Department of IT
M.E.S College of Arts &Commerce
Zuarinagar, Goa
ContentsContents
Sr. No Content Pg. No1. Objectives
2. Introduction
3. Business Of Goa Sahakar Bhandar
4. Requirement Analysis
5. Business Process Diagrams
6. Conclusion
7. Bibliography
5
Introduction toIntroduction to Goa Sahakar BhandarGoa Sahakar Bhandar
Goa Sahakar Bhandar is a Goan supermarket situated in Vasco-Goa Sahakar Bhandar is a Goan supermarket situated in Vasco-Da-Gama, whose main head office is in Panjim. It was establishedDa-Gama, whose main head office is in Panjim. It was established in 1957. It also has business in other parts of Goa. in 1957. It also has business in other parts of Goa. The business of Goa Sahakar Bhandar is to provide good The business of Goa Sahakar Bhandar is to provide good products, from quality suppliers, to the customers so that there products, from quality suppliers, to the customers so that there can be more demand from customer side and better earning for can be more demand from customer side and better earning for the company. They sell products, all products at a low price that the company. They sell products, all products at a low price that is less then the market value, so that the customers can spend is less then the market value, so that the customers can spend their income in a more reliable manner. Their main aim is to their income in a more reliable manner. Their main aim is to provide customer satisfaction in the best possible way. They offerprovide customer satisfaction in the best possible way. They offer different schemes to customers or discounts on many products different schemes to customers or discounts on many products through the way of discounts coupons, scratch cards etc. They through the way of discounts coupons, scratch cards etc. They provide products to customers as soon as launched in market, provide products to customers as soon as launched in market, which are newly introduced so that people don’t have to wait for which are newly introduced so that people don’t have to wait for a long time to buy the products. There can be no complaints froma long time to buy the products. There can be no complaints from the customers about duplication of goods, because the products the customers about duplication of goods, because the products sold are branded ones directly supplied from trusted suppliers of sold are branded ones directly supplied from trusted suppliers of companies.companies.The middle class people have an advantage of saving their The middle class people have an advantage of saving their income for their use as the prices are low as compared to prices income for their use as the prices are low as compared to prices of goods in market. Therefore it provides better facilities. of goods in market. Therefore it provides better facilities. Customer are therefore benefited. Customer are therefore benefited.
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GOA BUSINESS OFGOA BUSINESS OFGOA SAHAKAR BHANDARGOA SAHAKAR BHANDAR
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Business Modules in Goa Sahakar Bhandar [include only your business modules drawn in flowcharts]
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Strategic &Operational
Planning
Manufacturing
MaterialsManagemen
t
Quality Management
Sales &Distribution
MaintenanceManagement
LogisticsManagement
HumanResources
Finance
ERPSystem
REQUIMENT ANALYSIS
Business Organization, Roles and Responsibilities.Manager: Manager plays a very important role in business processes. He has to control the overflow of information for smooth running of transactions. He acts as a controller of departments. He manages all the steps involved in all the processes. He acts as a head upon whom the things are binding. Customer: Customer is an important person in business process. In a business goods are manufactured which are then sold to customers. They play a very important role. As they are the source from which the business earns. They purchase products and provide money through which business can continue. Goa Sahakar Bhandar conducts customer royalty programs through which they provide offer, discounts etc. It is the responsibility of customers to pay the money for the purchase they make. Customer should be given full attention. Suppliers: Suppliers also play a very important role in business. They supply goods to the supermarkets for further business. It’s their responsibility to supply goods mentioned in the list provided by the manager of purchase department. Goods should be proper, in relation to quality, quantity etc. It’s their responsibility to deliver goods in time, because customers come and go, so transactions take place at a rapid speed. Staff Members: Staff members are the workers working in the company. They follow the steps mentioned by the manager. They should be quite polite, friendly etc with their customers. It’s their responsibility to keep the work going for better running of business.
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[Explain functions of each department.Department mentioned in flowcharts].Different Departments:-Different Departments:-
HR department HR department
Marketing departmentMarketing department
Sales departmentSales department
Purchase departmentPurchase department
Accounts department Accounts department
Production departmentProduction department
Stores departmentStores department
Dispatch departmentDispatch department
Quality Control departmentQuality Control department
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Symbols used for Business Process Flowcharts
I) Process / Operation Symbols
SymbolSymbol Name
Symbol Description
Process
Show a Process or action step. This is the
most common symbol in both process
flowcharts and business process maps.
Predefined
Process
(Subroutine)
A Predefined Process symbol is a marker for
another process step or series of process
flow steps that are formally defined
elsewhere. This shape commonly depicts
sub-processes (or subroutines in
programming flowcharts). If the sub-process
is considered "known" but not actually
defined in a process procedure, work
instruction, or some other process flowchart
or documentation, then it is best not to use
this symbol since it implies a formally
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defined process.
Alternate
Process
As the shape name suggests, this flowchart
symbol is used when the process flow step
is an alternate to the normal process step.
Flow lines into an alternate process flow
step are typically dashed.
II) Branching and Control of Flow Symbols
SymbolSymbol Name
Symbol Description
FlowLine
(Arrow,Connec
tor)
Flow line connectors show the direction
that the process flows.
Terminator
(Terminal
Point, Oval)
Terminators show the start and stop
points in a process. When used as a Start
symbol, terminators depict a trigger
action that sets the process flow into
motion.
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Decision
Indicates a question or branch in the
process flow. Typically, a Decision
flowchart shape is used when there are 2
options (Yes/No, No/No-Go, etc.)
Connector
(Inspection)
Flowchart: In flowcharts, this symbol is
typically small and is used as a Connector
to show a jump from one point in the
process flow to another. Connectors are
usually labeled with capital letters (A, B,
AA) to show matching jump points. They
are handy for avoiding flow lines that
cross other shapes and flow lines. They
are also handy for jumping to and from a
sub-processes defined in a separate area
than the main flowchart.
Off-Page
Connector
Off-Page Connector shows continuation of
a process flowchart onto another page.
When using them in conjunction with
Connectors, it's best to differentiate the
labels, e.g. use numbers for Off-Page
Connectors and capital letters for
Connectors
Merge
(Storage)
Flowchart: Shows the merging of
multiple processes or information into
one.
Extract
(Measurement
)
Flowchart: Shows when a process plits
into parallel paths. Also commonly
indicates a Measurement, with a capital
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'M' inside the symbol.
Or
The logical Or symbol shows when a
process diverges - usually for more than 2
branches. When using this symbol, it is
important to label the out-going flow lines
to indicate the criteria to follow each
branch.
Summing
Junction
The logical Summing Junction flowchart
shape is shows when multiple branches
converge into a single process. The
merge symbol is more common for this
use, though. This symbol and the Or
symbol are really more relevant in data
processing flow diagrams than in process
flowcharts.
III) Input and Output Symbols
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SymbolSymbol Name
Symbol Description
Data
(I/O)
The Data flowchart shape indicates
inputs to and outputs from a process.
As such, the shape is more often
referred to as an I/O shape than a
Data shape.
Document
Pretty self explanatory - the
Document flowchart symbol is for a
process step that produces a
document.
Multi-
Document
Same as Document, except, well,
multiple documents. This shape is
not as commonly used as the
Document flowchart shape, even
when multiple documents are
implied.
IV) File and Information Storage Symbols
SymbolSymbol Name
Symbol Description
Stored Data
A general Data Storage flowchart
shape used for any process step that
stores data (as opposed to the more
specific shapes to follow next in this
table).
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BUSINESS PROCESS DIAGRAMS
Business Process Diagrams: A diagram that uses graphic symbols to depict the nature and flow of the steps in a process.
Benefits of Business Process Diagrams• Promotes understanding of a process• Identifies problem areas and opportunities for process improvement• Depicts customer-supplier relationships
[ business process flowcharts should be drawn. Using autoshapes->flowcharts sysmbols in Microsoft Word]
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CONCLUSION
The basic objective of this project was
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BIBLIOGRAPHY
Books:ERP Demystified by Alexis Leon
Websites:
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