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GO FOR THE GOLD !!!!!!!The Imperial brand just keeps growing.
We are a team that works together in harmony to achieve success. From the sales team side, we know that we have unlimited support from everyone at Imperial Sprinkler Supply to continue supporting our existing accounts and locking down new
customers. None of this could be done without all of you…The Imperial Team!
Our vendors and partners also play a part in our success, always lending a helping hand in providing us support and information. Whether it is on training our team, joining in on joint sales calls with a customer, or making sure we have the correct literature and training videos on hand to ensure our product knowledge is second to none. Our success is their success.
Change and Adapt. The sales team, with the support from other departments has been involved in the launch process of the new CRM tool that will allow a cohesive flow of information throughout the company and ultimately bring a greater understanding of our customers needs. We are focused on continued growth at all of our locations, working hard to provide the highest level of service that our customers have come to expect. We are looking forward to bringing our customer engagements to the next level with information that CRM provides to us.
Mike PerilmanSales DirectorImperial Sprinkler Supply
What’s Inside•Imperial Product Education Program (PEP) •Making Your Mark •Industry News
•T-Shirt Contest •2018 ISS Events •Healthy Living•Sports •Plus more!
Dolores & Gabriel Moriel began Imperial Sprinkler Supply in 1980 out of a small retail shop in Anaheim, CA. on Imperial Hwy, hence the name was born.
I remember how we had to maneuver the pipe through
the front door, not easy. My mom got this crazy idea after working a year at a small retail sprinkler supplier in Lake Forest to open their own business, servicing residential and small contractors. She convinced my dad
to financially back her in this endeavor. My mom learned how to draw simple plans for residents to install their own sprinkler systems in their homes. Keeping in mind, they had 7 children and starting a business with no formal business education. My dad learned the business and began installing,
Gabe’s Landscape Services. He kept this business for a few years to help financially support Imperial Sprinkler Supply till he realized he was needed full time at Imperial.
My parents’ strengths complemented each other to build the business. All 7 of us children were a part of building the business alongside of them. We all dug in and learned all aspects of the business from driving a truck, pulling orders, customer service, quoting jobs, implementing the first computer system, collecting funds, paying vendors and opening new branches. This legacy has blessed so many lives and all because two individuals were willing to risk it all with 7 children.
Darlene HunnExecutive Vice PresidentImperial Sprinkler Supply
QUARTERLY - SEPTEMBER 2018
All employees can utilize PEP to quickly expand their knowledge base
and learn the basics of the products we sell, how they work and how they are used in the field. This knowledge-based training program allows you to strengthen the skills that each employee needs to improve, grow, and
thrive.
It is our desire to continue to enable our staff to rise up and be the expert resource our customer relies on. PEP is necessary for future growth of our employees and our company as we
expand our offerings and add locations. We want to help develop our future superstars.
We will utilize outside educators, industry professionals and trainers along with current employees, department heads and vendors’ experts to lead classroom style courses, as well as, produce online training videos, power point presentations and quizzes for quick reference and future employee education. Once we get the basic courses developed, we will add technical classes to the mix, to assist in all areas, as you grow with us. We are very excited about this program. More information will be available soon.
Bill PayneVice President Operations / General ManagerImperial Sprinkler Supply
I M P E R I A L P R O D U C T E D U C AT I O N P R O G R A M
Editorials & ContributionsDarlene Hunn, Bill Payne, Mike Perilman, Jeff Deming, Luis Moriel, Henry Van Antwerp, Melisa Peralez, Gene Cools, Mike Williams, Daniel Mercado, Michelle Bermudez, Giselle Moriel, Matt Cools
401K Start SavingThere’s no mystery here, saving for retirement is something of a race, and the faster and stronger you come out
of the gate at the start of the race, the better you’re likely to finish. In the example below, Team Member Purple started investing $41.67 per pay check at age 25 and Team Member Green started investing $41.67 per pay check at age 35.
Team Member Purple ended up with $213,610 at age 65. Team Member Green ended up with $101,073 at age 65. Team Member Purple only invested $10,000 more then Team Member Green but ended up with double the amount of money at age 65. Why you may ask? Because time is an advantage when it comes to compound interest. What is compound interest? Compound interest is interest on your interest, which makes your investment grow faster. If you are not participating in our 401K and would like to find out more, talk to our HR Department for details. Don’t miss out in preparing for your retirement and the match benefit Imperial Sprinkler Supply offers you!
Imperial University Product Education Program (PEP)is coming!
Introducing 3 Ways To Get Recognized At Imperial:
The “Imperial Award” will be given to team members that represent an over and above positive attitude, team player, reliable, serve others, go beyond expectations, and do what they say they are going to do. These individuals will be nominated by their peers, branch manager and area manager. These awards will be given quarterly with a special prize and highlighted in our Point of Connection newsletter. This award is available for all employees, excluding managers, supervisors and sales.
The “Warrior Award” will be given to managers and supervisors who represent our mission statement, serve others, ethical conduct, enrich the lives of others, team building, building community, better the organization, go the extra mile and fight the fight each and every day! These individuals will be nominated by peers and corporate. These awards will be given annually at the leadership conference with a special prize and highlighted in our Point of Connection newsletter.
The “Sales Award” will be given to sales people who meet these qualifications, the million dollar club, the highest number of new customers that purchase, highest gross profit, highest IST sales, and highest percentage of growth. These awards will be given annually at the leadership / sales conference with a special prize and highlighted in our Point of Connection newsletter.
2018 started with two big additions, the opening of Santa Clarita and the purchase of the Rainmakers in Simi Valley. These new locations brought us into two new counties, L.A. and Ventura County, led by Area Manager John Roche! Santa Clarita is off to a great start under the leadership of Cesar Cruz and his team. The Simi Valley location, led by Wilver Montenegro and the staff that joined us from Rainmakers, has not missed a beat and has quickly become a part of the ISS family.
There were also a couple of moving events in 2018, both Imperial Technical Services (ITS) and Imperial Synthetic Turf (IST) settled into their new location. This latest move puts them right next to the corporate offices/Anaheim branch. ITS is especially happy with the new location, which provides them room to grow and
avoid the moving trucks that have come too often over the past several years due to their growth.
Looking back to the past two years, 2017 and 2016! The Chula Vista branch moved to a better location in National City, and Escondido moved a half mile, into a huge facility. We also saw the Santa Clara location make a short move to an upgraded location. Rancho Cordova opened in 2016 and now has a strong footing in their Sacramento market.
We would like to give an honorable mention to Menifee and Lakeside, which opened in 2014. Imperial Sprinkler Supply is standing strong and growing, stay tuned for more upcoming growth!
ON THE MOVE AND GROWING!
PAST WARRIOR AWARD RECIPIENTS:
Melisa Peralez, David Entin, Chris Spencer, John Thomason, Robert Espinoza, Juan Rodriguez
Maria Lopez, Noe Mercado, Alex Perez, Kim Marty, Jose Jimenez, Kyle Miller
New Santa Clarita Branch
New Simi Valley Branch
New ITS/ IST Location
2018:
2017:
Have you ever wondered how all of our products are shipped so quickly to all of our branches?
Here is a quick rundown on how our shuttle service works. When a transfer is entered into the system, the pick ticket is printed within minutes at the shipping branch. Once the transfer department or order pullers receive the order, the order is pulled, staged and scheduled to ship on the next shuttle run for the receiving location. The company has multiple shuttle runs covering all the counties represented by ISS branches.
Our Anaheim headquarters is the primary hub for all locations; in addition, we have our Escondido location as a hub for the San Diego area and our Livermore location as the hub for Northern California. With the addition of the Santa Clarita location, it will soon serve as a hub for Los Angeles and Ventura county stores.
Just last year alone over 22,000 transfers were created and shuttled between locations. This helps us provide products to our customers quicker and more efficiently, rather than solely relying on receiving material from a vendor. This would not be possible without the hard work and dedication of our amazing logistics crew.
The Imperial Synthetic Turf (IST) brand was launched in July 2016, by Henry Van Antwerp, who has brought his vast knowledge of the synthetic turf market and enthusiasm to Imperial
Sprinkler Supply. IST continues to show strong growth through the combined efforts of the branches, sales reps and its knowledgeable staff. IST is now fully settled into their new home right next to the ISS Anaheim branch. With an industry leading product line, industry knowledge, service and training, we are looking forward to continued growth. Remember, synthetic turf provides both beauty and water savings benefits. With the ever presence of the looming drought and tightening
governmental water regulations, ISS (with our complete irrigation & landscape offerings) is set up for another strong year. Take a moment to check out the IST website for all offerings, www.imperialsyntheticturf.comIf you find a customer who could benefit from learning more or wants to expand into the artificial grass market, IST has trainers on hand. To learn about the training schedule or possibly set up training, please contact Anita at [email protected]
The 2018 Irrigation Show otherwise known as The IA Show, will be held at the Long Beach Convention Center, December 3rd -7th. The Irrigation Show is a national show and the world’s largest trade show dedicated to irrigation,
which rotates its annual event around the country. Imperial Sprinkler Supply will be taking advantage of this
opportunity, showing a strong presence at the event with a 20 x 20 booth (# 1968). Our booth is strategically located close to the very popular new product section. This gives us a chance to catch up with the industry’s new innovative ideas and of course connect with new customers.
The Irrigation Show is one of the few trade shows that draw big crowds to view new solutions to any and all issues in agriculture, landscape, golf and turf irrigation. We will be showing off our ITS and IST brands, promoting a several new offerings, along with our full line of irrigation products. We are all looking forward to this opportunity to present ISS as the leading irrigation and landscape distributor in California.
Industry News
Henry Van AntwerpGeneral ManagerImperial Synthetic Turf
Rene Perez’s (Anaheim Dispatch) son Abraham was diagnosed with Pearson’s Syndrome. This is a very rare type of Mitochondrial disorder, which has already affected his vision and his hearing. CHOC Children’s Hospital has been a part of their life ever since
Abraham was diagnosed with Pearson’s Syndrome and has been great in getting Abraham all the care he needs. Abraham is such a trooper and a fighter, no matter how sick he gets he is always in great spirits.
If you would like, you can support by making a donation in his name. Please visit his personal page https://www.chocwalk.org/TeamAbrahamShould you have any situations dear to heart, please email them to [email protected]
IN THE Community
Bring out your creative side and help us design a special edition Imperial Sprinkler Supply T-shirt! Show us your Imperial pride with your original design.
Submit your hand drawn or computer design to be entered to win a $50 gift card! Deadline for submissions is December 1st, 2018 and must be emailed to [email protected]. There are no limits on entries!
For official rules please visit imperialsprinklersupply.com/contest-tshirt
ITS originally founded as Moriel Controller Repair (MCR) by Luis Moriel, became part of ISS in 2005 as ITS.
MCR was started in Luis’s garage after seeing the opportunity to put his degree in electrical engineering to use and help customers repair irrigation timers. When Cal-Trans requested the first assembly from MCR they quickly became their biggest client. As time went on, MCR grew bigger with larger engineering projects and ISS saw the opportunity to work hand in hand with MCR. It was officially bought in 2005 and the name was changed to ITS.
Today ITS, continues to grow alongside ISS and help on supplying our industry with irrigation timers, injectors and answering professional technical irrigation questions. With busy schedules, they always find time to do fun events such as donuts every Friday, bagels once a month and teaming up with IST to celebrate birthdays, anniversaries, or other accomplishments.
Putting the
TECH in Technical Services
Thank you to everyone who participated in the newsletter naming contest. It was a hard decision to pick a winner with such creative ideas that were submitted. Special congratulations to Angelene Hayes for winning the “Name the Newsletter” contest. Stay tuned, Imperial Sprinkler Supply will be hosting a lot more contests in the future with fun prizes!
ON THE COVER
WIN
$50!
The first half of the year was very busy and productive; Imperial Sprinkler Supply hosted several major events and programs. Looking forward to the next few months, we have several customer events that are scheduled and 2 trade shows. For more information, on upcoming events contact the Marketing Department.
The 3rd Annual Imperial Sprinkler Supply Leadership Conference was another great experience for the ISS management team. The conference focused on team building skills by completing group challenges and an inspirational speech by the expert author of the Playbook, Nathan Jamail.
3rd Annual ISS Golf Tournament supported the charity CASA for Children. Through a true partnership, consisting of customers, vendors and employees, ISS was able to collect hundreds of gifts and raise $30,000 for CASA for children.
We hosted 2 regional ISS Company Picnics in the Southern California area; both the San Diego and Orange County picnics drew many employees and their families for an afternoon of fun in the sun, jumpers and tacos!
The 2nd Annual MLS Galaxy Tailgate Party was an afternoon of fun! With the help of our vendor partners and Imperial Sprinkler Supply employees, we were able to entertain 240 customers and their guests.
The 4th Annual Padres Night is one of our premier San Diego area events. Once again, surpassed expectations with 110 attendees who got to see the Padres take on the Dodgers, with the bonus of having Clayton Kersaw on the mound!
The 5th Annual A’s Baseball hosted 100 customers in a luxury Suite at the Oakland Coliseum. It was a memorable night, connecting with customers and vendors, while cheering the home team to victory!
2018 Imperial Sprinkler Supply
Get Moving: Step out of the office at least once a day and bring the nature to you! Walking at least 10,000 steps a day improves sleep, lessens stress, and reduces fatigue.
Drink Water before and after walk. Staying hydrated helps to keep you feeling great and increases the positive effects of your walking.
Posture can get sloppy when standing and sitting for long periods of time. Being aware of your posture and modifying it can prevent future back problems.
Scheduling rest as well as friends and family activities will help you to recharge for the following day. This simple schedule change will help manage your time better and plan ahead.
Ditch the Junk and plan your meals. If you plan on eating two or three meals a day and a few snacks at work, plan ahead. Make time to prepare meals for the week and choose balanced snacks that will keep you from the vending machine.
Here are a few tips to get you started:
Company wellness programs improve the quality of life for all
employees. Workplace wellness was a concept created to create cost controls on the ever rising costs of medical coverage. Working an average of 40 hours a week can take a toll physically and mentally. Sitting or standing for long
periods of time can cause pain and other adverse effects, and there can also be nutritional traps, such as vending machines, that could contribute to weight gain. Over time, it has become apparent that workplace wellness accomplishes much more than simply reducing insurance costs. It increases the wellbeing, promotes camaraderie, and creates an enjoyable work environment for all those who participate. For more information on how to stay healthy in the workplace contact human resources.
We are starting to apply Paycom’s LMS knowledge module. As most of you have already seen emails discussing short entertaining videos on various topics such as Heat and Illness Prevention, Box Cutting Safety. Soon all trainings will be available in Spanish!
We care for our employees and we are always looking to educate our personnel on taking the right steps to staying safe and healthy.
For more information on upcoming trainings and safety tips visit https://paycom.com/ or email [email protected]
• A spill or a slip could mean a hospital trip.
• Working in a safe way means you will live to see
another day.
• If you mess up, don’t hesitate to ‘fess up.
• If you don’t want to get hurt, stay alert!
• Don’t cause a scene, keep your area clean.
• Walk against the traffic flow, or to the hospital you
could go.
• Make safety a way of life.
WORKSAFETY
Funny Safety Work TipsSafety never goes out of style, so here are some silly tips to stay safe!
Did you know that we are on social media? Imperial Sprinkler Supply has finally joined the modern world by joining Twitter and LinkedIn to better communicate with our community.
We invite you join our presence in social media by “FOLLOWING” us on Twitter and “SHARING” our posts on LinkedIn. Using these platforms will allow you to more easily and quickly stay up to date with industry and company news. In the near future we will be exploring other platforms.
#ISS socialmediaEMPLOYEE NAME NEW POSITIONStephany Bello Credit Assistant
David Entin Procurement Director
Luis Lechuga Branch Customer Service
Ivan Medina I.T. Manager
Bryan Perez-Orendain Branch Customer Service
Juan De Los Santos Branch Customer Service
Edgar Ivan Villanueva Olague Driver Class C
Corey Ryan Macshane IST Warehouse/ Driver
Roque Campos Quote Department Rep
Matthew Cools Sales Assistant
Jeronimo Flores ITS Manager
Cesar Cruz Branch Manager - Santa Clartita
RECENT PROMOTIONS AND CHANGESLet’s congratulate them on their new roles!
Follow us @issdistributor
Follow us @imperialsprinklersupply
twitter Linkedin
We would love to hear from you!Do you have any comments or ideas you would like to share with us? We love to hear from you! We are always looking for great new ideas to add to the next issue of the newsletter. Would you like to contribute? Have inter-esting topics you’d like to share?Please send ideas to: [email protected]
Employee Branch Gender Date of BirthRonnie Machuca Anaheim Girl 5/4/2018
Morgan Ordaz ITS Boy 5/8/2018
Matthew Melendez Rancho Cordova Girl 5/11/2018
Emilio Reyes Escondido Boy 5/22/2018
ISS BABIES!Let’s welcome these new ISS family additions!
During your next shifts, snap a photo of a co-worker, the warehouse, or of yourself to show Imperial Sprinkler Supply’s company culture! Once your favorite photo is submitted to [email protected] , the winning photo will be featured on our social media platforms and win a $50 gift card! For official rules please visit imperialsprinklersupply.com/contests-photo
photo contest!
Capture Our Culture
in 1 Snap Shot!
WIN
$50!
As football season approaches, we thought we would share some nationwide predictions for the 2018 season. Everyone’s goal is to be in the Super bowl 53, but for these 13 teams (The Bengals, Bills, Browns, Cardinals, Chargers, Eagles, Falcons, Jaguars, Lions, Panthers, Texans, Titans and Vikings), they sadly haven’t brought home any wins. Could this possibly be the year that one of them wins the Super Bowl? According to Sports Illustrated, they predict that the two teams playing against each other on February 3rd, 2019 will be the Falcons over Steelers, 27-24.
Who do you think will be in Super Bowl 53?
