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GNU Sample Architecture
2
Discussion Points
NYU’s Global Network University at a GlanceVision Reality
A Global IT Plan Resulting in Tiers
Friends/Sponsorship
Watch it grow (and don’t plan to sleep much)
NYU at a Glance: 1 Campus, 2 Portals, 12 Sites
Legend:
Black = Portal Campus
NYU Abu Dhabi – Saadiyat Island
NYU Shanghai
Berlin
Singapore
Buenos Aires
Washington, DC
NYU New York
Tel Aviv
Florence
Accra
Sydney
Prague
London
Madrid
IT @NYU Common Solutions Group
Vision
IT @NYU Common Solutions Group
September 12, 2012
Reality
Global Site Characteristics
Tier Scope IT Service Staffing
Campus Multi-Building, Student Entry Point,
Grad/UG- Admission-Graduation
Provider; GNU IT Security
Standards
On-site and Travel Staff’
Multi-site Support
Portal Global Location, Student Entry Point;
UG/Admission-Graduation Multi-
Building
Consumer/Provider
On-site IT; Dual-site (NYU/NY
and Local)
Site Global Location, Student Study Away; Multi-or Single Building
Consumer Local IT Liaison; Leverage Portal; Local Service by
necessity
IT Service Tier Characteristics
Service Level 1 Help Desk Staff
Level 2 Expert Staff
Level 3 Expert Staff
Tier A 24x7x365 24x7x365 for production and development
work
24x7x365 for production and development
work
Tier B 24x7x365 On Call for production
emergencies
On Call for production
emergencies
Tier C 24x7x365 Not available Not available
Transitioning Services to Higher TiersService Tier C Tier B Tier A
Blackboard
FAME
NYU Classes
SIS, Albert
NYU Blogs, NYU Wikis
UDW+
Phase 1:Phase 2: Phase 3:
NYU Classroom Technology Tiers
•Tier I – Basic Technology Classroom – Classroom provides audio/video presentation capability from local
(computer hard drive, CD/DVD/Flash drive, audio device, etc.) and remote sources (internet). A computer
with internet access is provided for the instructor with standard and selected specialized software for
instructional purposes; Inputs for an additional computer and additional media devices are provided. Wireless
access is available for students. If classroom is large, speech reinforcement is provided.
•Tier II – Smart Classroom – In addition to Tier I capabilities, classroom provides “touch screen” or wall
mounted media control system (i.e., Crestron System) for controlling media input/output, projection screen,
etc. (e.g., Crestron System) from one location. Tier II classrooms may also have audio/video capture
technology.
•Tier III – Video Conferencing Classroom – In addition to Tier I and II capabilities, Tier III classrooms have
installed video conferencing equipment to provide synchronous (live) audio/video communication with remote
site(s). This includes cameras, microphones and additional communications and network equipment.
Pre-GNU - Nominal Computer/Internet/SupportStudents, faculty, researchers, & administrators create their own material, provision their own internet access, & share information using basic tools such as email.
GNU Tier I – Entry (ACHIEVING MINIMUM GNU SERVICE LEVELS)Minimum GNU core services provide easy & secure access to NYU wireless & internet service at Academic Centers, & IT support to help students get up & running with basic services found at NYU Home, such as access to library resources.
GNU Tier II – Standard GNU Services for teaching, learning & research allow students & faculty access to advanced multimedia content creation with light 1-1 collaboration; predictable access to NYU shared academic & administrative tools & the internet at Academic Centers & Residence Halls.
GNU Tier III - Advanced GNU Services enable instructional videoconferencing & advanced multimedia & simulation content creation & data sharing with advanced collaboration.
Tiered GNU IT Categorization
April 11, 20129IT@NYU FY2013 Principals Meeting
Define Your Customer
April 11, 2012
Site and Student Enrollment (Semester)
Pre-GNUTier I – Entry
Tier II - Standard
Tier III – Advanced
NYU NY
NYU Poly
NYU Abu Dhabi
NYU Shanghai
Madrid
Florence
London
Paris
Prague
Sydney
Buenos Aires
Berlin
Accra
Singapore
Tel Aviv
Washington, DC
Key:
Current:
Minimum:
(FY13 Proposed)
Target:
(Prospective Future Proposal)
Matching Site Characteristics and Programing to a Target State
Source: IT@NYU FY2013 Principals Meeting 10
Community Life(Brown, chair)
Research(Horn, chair)
Teaching & Learning
(Santirocco, chair)
Administration (Dorph, chair)
IT Infrastructure: including connectivity, phones, shared services(Delaney, McMillan)
IT Strategic Planning(Foley, Dorph, co-chairs)
Quarterly IT Review for Provost & EVP
IT ArchitectureReview Board(Horn, chair)
IT@NYU FY2013 Principals Meeting 11
University Governance to Guide and Align with IT Friends
Reference Slides
12
GNU Service Site Launches – Sydney
More Friends
AY12-13 GNU Site Development EffortsIT Project Core Team (PCT) Members
Page 14
Site StatusIT Project Manager
Service Lead
Tech. Lead*
Program Lead-NY
On-SiteLead Note
Berlin (Dorm)
ActiveRobert Arena
Natalie Hidalgo
JackBurke
Gabriella Etmektsoglou
Support from John Wood on site staff at Gabriella’s direction
Sydney ActiveRobert Arena
Brian Schiesser
Kenneth Barneys
Ric Mejias**
Historic protections require specialized solutions; no local NYU presence
Washington ActiveIn Recruitment
Natalie Hidalgo
Basil Katradis
To Be Identified (Regional)
Tight launch timeline due to challenges in excavation
Paris PlanningIn Recruitment
Natalie Hidalgo
To Be Assigned
Caroline Montel-Glasson
Support from Chris Bouchard on site staff at Caroline’s direction
Tel Aviv PlanningRobert Arena
Natalie Hidalgo
To Be Assigned
To Be Identified -
Accra CompleteRobert Arena
Natalie Hidalgo
Jonathan Tawiah**
Akosua Anyidoho
Tracking potential development of new programs at 4th Norla Street location
* Technical teams consist of Subject Matter Experts (SMEs) from throughout IT@NYU and provider partnerships as needed** Provided locally through provider or vendor partnership
GPMO – IT Program Management
Carlos García, Director
More Friends
Pilots – Nothing Lasts for Ever….
Incubate OperateStandardize
• Oversees business case development and submission
• Manages a set of projects from execution through completion
• Reports on status of project work and budgets, portfolio health and portfolio alignment with strategic initiatives
• Support Portfolio and Project Managers by coordinating technical skills and resources across organizations
• As required, serves as technical lead on project groups and teams
• Reports on technical interdependencies, risks, issues, and opportunities across projects and portfolios
• Develops one or a small set of projects with the Portfolio Manager
• Executes projects within defined scope and budget
• Reports on project status, budget, risks, and issues
Page 15
Incubate Ideas….
CHINA
SHANGHAI
NYU Shanghai – Opportunities in ShanghaiWatch it grow and don’t plan to sleep much
China
Shanghai
NYU-Net
NYU
-Net
NEW FIBER
NYU-Net managed network
Physics Building
Science Building
Student Dormitories
China Entercom
China Telecom
Library Machine Room
ECNU
NYU Shanghai - NYU-Net Deployment to ECNU
GNU Service Site Launches – Sydney
Consolidated Projects ViewStrategic Area Status Project Project Manager % Finish
Teaching & LearningOn Time
NYU Classes Project Jeff Pasch 36% 9/20/13NYUStream - Pilot to production Patrick Pierre-Louis 56% 8/23/12Paris Academic Center Robert Arena 0% 1/3/13
Late Global Classroom Pilot - design/build David Welch 94% 4/2/12
Community Life On TimeNYU Mobile App Monica McSharry 29% 6/12/12Office of Global Services (OGS) - Technical Integration Danielle Green 2% 11/29/13
Research On Time NYUAD High Performance Computing Manie Kruis 29% 10/22/14
Administration
On Time
Advance Web Application Project (Phase 2B) Raymond Lau 51% 6/11/12ePro / AM / Inventory - AD PS Procurement Systems Impl Steven C Adler 0% 5/3/12HECH/MDM Ken Stuart Yelton 2% 11/29/12Hyperion System 11 Andrew Maliszewski 72% 8/31/12NextGen FAME - Integrating Systems Analysis (COA) Steven C Adler 0% 6/13/12Oracle BPM Workflow Replatforming Project Christopher Weakley 87% 6/10/11PeopleTools/MP16 Upgrade Project Josh Lerner 49% 8/31/12SIS for NYU Shanghai Ken Stuart Yelton 3% 3/15/13SIS, Next Generation Jim Brewer 58% 8/31/12
LatePeopleSoft New Admin Portal 90% 2/24/12PIT Data Conversion - Legacy to Campus Solutions Felisa L Guzman 0% 2/1/12University Data Warehouse (UDW+) Ora Fish 9% 9/15/11
Behind PeopleSoft ImageNow - Phase 3 Ken Stuart Yelton 54% 5/11/12
Infrastructure
On Time
Generators for SDC - Construction and Commissioning John Prinz 0% 8/20/12Global WAN - Next Generation Dennis Dubberley 0% 12/14/12IP Telephony/VoIP Campus Roll-out - Phase 1 Year 1 Daniel E Malone 32% 8/17/12Novell Migration Danielle Green 84% 8/23/12NYU Shanghai Site Development Planning Sean Tobin 20% 9/1/14NYU Wireless Expansion Phase 3 Stephanie A Chelales 60% 9/4/12UPS Upgrade @ WDC John Prinz 44% 4/30/13
Behind
Infrastructure Strategies Task Force Evette Ghaly 67% 4/30/12NYU Sydney Site Development Robert Arena 23% 9/26/12NYU Washington, D.C. Site Development Robert Arena 25% 8/23/12Polytech & NYU Network Connectivity Daniel E Malone 76% 6/5/12
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GNU Service Site Launches – Washington D.C.
Lobby Wall Government Affairs Office