Managing Human Behavior at Work-IIGMP (2015-16)

Course Outline

Facilitator: Gloryson Chalil Email: gloryson@xlri.ac.in

Course Objectives:Organizations are omnipresent and influence every aspect of human existence from birth to death. Second part of the course will assist you to understand the patterns of human behavior under the influence of organizational context and the necessity to manage them.

The domain of this course includes topics dealing with the impact of environment on organizations, various types of organizational structures and its determinants, organizational culture, relationship between organizational strategy and structure, and an introduction to organizational processes and organizational change.

Major objectives of this module are:

To examine the reciprocal relationship between organizational characteristics and managerial behaviour

To familiarize the participants with multiple organizational context which influence the nature of human behavior at work

To provide introductory exposure towards the design of organizations keeping in mind of various stakeholder issues

Methodology:A mix of illustrated lectures, case studies, in-class activities, individual readings and team projects will be used. Participants are expected to attend all classes with sufficient preparation (based on session-wise readings for the class) to develop a critical sense of the concepts and applications that cannot be achieved through memorizing of the text book.

Recommended Text:Jones G R and Mathews M (2010), Organizational Theory, Design and Change, 5 th

Edition, Perason Education

Learning Goals:

Primary Learning Goal: Stakeholder Sensitivity

Dimension Operational Definition

How it is taught/ covered in the course

How is it going to be evaluated

S1: Recognition of potential stakeholders

Can define and map all the potential stakeholders from local to global and prioritize the list

Class exercises / cases / class discussions will be used to help student to recognize various stakeholders

Quiz / End term will have situation based questions that will ask students to identify stakeholders

S2: Stakeholder analysis

Fully appreciates and be able to apply a full stakeholder analysis (local to global) to recognize business risks and opportunities

Stakeholder analysis is taught as a tool. It is also covered in case/class discussions for various topics.

Quiz / End term will have situation based questions that will ask students to analyze stakeholders

S3: Response to stakeholder issues

Fully analyses stakeholder issues and responds with comprehensive strategic responses

Same as S1

Note: Response to stakeholders analysis would also involve “analysis of information” which is under the learning goal “Decision making”. There is a possibility to measure both the sub-goals here.

Quiz / End term will have situation based questions that will ask students to devise a response towards a business problem considering different stakeholders

Grading:The grading for the course will be based on following components

Component Weight

Class Participation & Attendance 10%Midterm Exercise (Group) 15%Group Project Presentation 20% Announced Quizzes (2) 30% End Term Exam 35%

Will convert the total marks for all components to percentile score to determine the grades as per the policies mentioned in student manual.

Class Participation: Graded by both facilitator and participants of the course. Facilitator will grade you on the basis of attendance, preparation for the class, active engagement in discussions that link suggested readings, lectures, cases and your insights from experience. While you are encouraged to join the session at any time, the right to claim attendance is restricted to the participants who joined the class from the beginning. Participants are not allowed to leave the class during the session and any such incident (other than health reasons that can be proved) will be considered equivalent to two days of absence.

Each participant will choose top seven participants (maximum of four from your group) and rank them in terms of their value addition within class and outside, including the group project.

Announced Quizzes: Two announced quizzes of equal importance. Quizzes will measure your understanding, knowledge (reading materials & recommended text) and the ability to apply concepts to real life scenarios.

Group Project Presentation: Each group need to make a 10 minute presentation on allotted topic as per the details given in course outline. Midterm Exercise: Details will be provided 1-2 sessions before the exercise. All members will be evaluated on the basis of group performance.

End Term Exam: Closed book exam with a combination of multiple choice and short answers covering both theoretical and application aspects.

Office Hours: From 1.30 PM to 2.30 PM on Tuesdays and Wednesdays. Feel free to meet me on other days/time after confirming the appointment through e-mail

Managing Human Behavior at WorkGMP (2015-2016)

Session-wise Details of Readings, Project Presentation Details Session

No Topic Readings

Essential Reading (ER) and Optional Reading (OR)

Mod

ule

1

Session 107.07.15

Introduction & Overview Introduction to a Symposium on Organizational Design L&T to be Split into Nine Independent Entities

Session 209.07.15

Organizations & Organizational Effectiveness

Jones Ch. 1, Organizational Life Cycles and Criteria of Effectiveness (Pages 41 – 53)

Session 311.07.15

Organization and its Stakeholders Jones Ch. 2, Short case on Reliance Petrol Retail Business during the period 2003-2014 (Presentation by Group I)

Session 414.07.15

Managing in a Changing Global Environment

Jones Ch. 3, Case 2 of book: Paradoxical twins: Acme & Omega Electronics (Presentation by Group II), Quiz 1: 16.07.2014

Mod

ule

2

Session 520.07.15

Organizational Design (OD): Basic Challenges

Jones Ch. 4, To centralize or not to centralize? (Presentation by Group III)

Session 621.07.15

OD: Incorporating Authority & Control

Jones Ch. 5, Designing High Performance Jobs (Presentation by Group IV)

Session 723.07.15

OD: Incorporating Specialization & Coordination

Jones Ch. 6 (Presentation by Group V)Presentation/Discussions on structure of real organizations – Any group

Session 828.07.15

Additional Session for Module 2 Organizational Design: Fashion or Fit? (Presentation by Group VI)Scheduled Quiz 2 on 29.07.2015

Mod

ule

3

Session 930.07.15

Organizational Culture Jones Ch. 7, Informal Networks (Presentation by Group VII)

Session 1001.08.15

Organizational Strategy & Structure

Jones Ch. 8, (Presentation by Group VIII)Why Conglomerates Thrive (outside US)

Session 1104.08.15

Organizational Design & Technology

Jones Ch. 9, Baseball, Football & Basketball: Business Models (Presentation by Group IX, X)

Session 12 07.08.15

Midterm Exercises Newspaper Based Exercise: Identification and Application of Concepts Discussed during the Course

Session 1308.08.15

Integrating Case Case will be provided later: Lead Presenter(s): Any GroupDo You Have a Well Designed Organization?