37 E. LongfellowPontiac, MI 48340

Phone 734-632-5160 workPhone 248-212-5176 cellE-mail grrodgers@comerica.com

Gloria R. Rodgers

Objective Seeking a position within the organization that will allow me to fully utilize my communication, organizational and technical skills

Summary of qualifications

Training and Development

Accomplishments

June 19, 1989 - Present with Comerica Bank 25 years Operations experience within Check Services 25 years balancing experience 20 years reconcilement experience 20 years assisting with training and development of staff

members providing assistance with cross-training when needed Microsoft Office proficient Experience with bank security systems Currency and coin operator Extensive experience with HOGAN and PEGA systems Experience includes functionality across all teams to include

Night End Balancing functions, Inclearings and Outbound cash letter management processes and Check Services balancing

Trained to provide back up support across all teams in Check Services when needed

Understanding of system workflows and department deadlines Ability to circumvent potential issues and develop on the spot

contingency plans when needed to facilitate daily workflow Able to analyze data and identify areas for improvement Training and cross training staff in Image Balancing functions

to improve efficiencies for department and staff as needed Background reviewing processes and procedures to ensure

negative risk is mitigated for customers and Comerica Bank. Excellent time management skills, able to multi task Ability to create, maintain and update internal forms as needed Completion of daily and monthly data tracking and internal

department daily, weekly and monthly audits Able to identify potential for process improvement and make

recommendations for changes to processes and procedures Exposure assisting with current Check Services platform

validation prior to implementation of new system platform Understanding of department MRO’s and KPM’s; ability to

meet objectives and assist team members as needed to help team be successful

100 hours of training and development thru SkillSoft classes 120 credit hours thru the University of Phoenix, Business

Studies Program

Gold Certificate – Comerica Bank’s Master of Diversity Awareness Program

Several years of customer services experiences, worked for Krogers for 5 years as a cashier 2005 thru 2011.Macy’s department store as a sales clerk 2004 thru 2005.