Global Trends – What do we need to prepare for? Nicola Gillen, AECOM 17th May 2017

40 years of forecasting the future of work

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PRODUCTIVITY

WELLBEING

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Madrid )

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Singapore

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Sydney

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Global trends • Economics

• Demographics

• Technology

Easternisation

0

20

40

60

80

100

120

140

160

2000 2001 2002 2003 2004 2005 2006 2007 2008 2009 2010 2011 2012 2013 2014 2015

China Outbound Tourism 2000-2015 in millions

Sources: COTRI, CTA

Source: Jing Daily

May 12, 2017 Brainstorm Session Project Sunrise Page 6

Curating an environment that fits Zappos culture

Autonomy and choice

No one and everyone is the boss

Freedom to approach work and environment in the way they feel is best

Trust and self-governance has eliminated the need for management

Disrupting the Corporation

Rise and rise of urbanisation

0%

25%

50%

75%

100%

1950 1975 2000 2020 2045

Pe

rce

nta

ge o

f P

op

ula

tio

n

Source: Population Division of the Department of Economic

and Social Affairs of the United Nations Secretariat

Rural

Urban

NY high rise

Urban farms

Demand for Experience Please add secret cinema, shouldn’t be all nature, city experience also

3 in 4 Millennials would choose to spend money on an experience rather than buying something desirable Millennials: fuelling the experience economy, Harris Poll on behalf of Eventbrite

Nature nails it

15% increase in wellbeing

and creativity when

exposed to greenery and

sunlight at work.

Source: Humanspaces, Biophilic Design in

the Workplace, 2015

Technology - The unstoppable march of Robotics and Automation

• Manufacturing • R&D • Finance and HR • Creative process? • Will your job exist?

Source Deloittes

Disruptors in global travel and transportation

The A2

• Capacity 300 passengers

• (Mach 5)

• Brussels to Sydney in 5hrs

• 25 years away

Hyperloop

• Transportation of people and goods in near

vacuum conditions

• First test route LA to San Francisco in 35mins

• This would mean Cork to Dublin in 14 minutes

Personal drone

Disruptors in construction

Graphene

One atom thin

207x stronger than steel

Big Data

BIM

Intelligent buildings

Sensors to customise & to learn

The Edge 3D Printing

So… what does this mean for the future of work?

Technology transforms

how people work.

Work has become digitised

and mobile, it is a think we

do not a place we go.

.

The ‘human touch’ will be highly

valued: empathy, conceptualising,

translating

Amplification of socialisation and

domestication of the workplace

Blending work and life, a more

empowered workforce.

Increasing importance of social capital and

relationships as the drivers ofvbusiness success.

• The boundary between work and personal life

disappearing as companies assume greater

responsibility for the social welfare of their employees.

Tech Being Human

Reimagining what is public, private

and shared

Processes become more virtual,

place needs to evolve as a value

generator and community builder

Place is the largest physical

canvas for brand.

Place

Page 15

Source: Regus survey of more than 3000 professionals across the UK

60% of UK professionals believe co-working inspires innovation

May 12, 2017 Brainstorm Session Project Sunrise 40m - 75m jobs worldwide could be affected by robots by 2025

Source: McKinsey Global Institute

The Rise of Wellbeing

1 in 3 European workers are affected by work-related stress according to European surveys1

1 & 3 Source: Humanspaces, Biophilic Design in the Workplace, 2015, www.humanspaces.com 2 Source: (Holt-Lunstad, 2015) 4 Source: Health and Safety Executive UK, www.hse.gov.uk 5 Source: California Energy Commission (CEC) report 2003: A study of office worker performance and indoor environment, www.energy.ca.gov

9.9 million Working days lost due to work-related stress, depression or anxiety in Great Britain in 2014/154

10-25% Improvement in employee performance when daylight is available5

15% Increase in wellbeing and creativity when exposed to greenery and sunlight at work3

26% Increased likelihood of mortality caused by loneliness2

Designing for four generations Please add images of mixed residential communities, schemes in. Please see if you can find an image of that design icon often in the press, elderly lady, very stylish, small, large black rimmed glasses!

• Variety

• Flexibility

• Mentoring

Page break image, so what does this mean for how and where we work

What does this mean for where we work?

The importance of social connection

50% of employees with a best friend at work feel a strong connection with their company, compared to 10% for those without

Source: Gallup, State of the American Workplace, 2013

Source: “Workplace Socialising is Productive”, interview with Alex Pentland Ph.D by Gallup

Workplace socialising

“is productive” say MIT researchers

1 hour per day on average is lost due to workplace hassles

55 minutes are lost to interruptions during the average working week

Source: AECOM Workplace Performance Surveys of 27 organisations in 2010 and 2011

Source: AECOM Workplace Performance Surveys of 27 organisations in 2010 and 2011

Source: AECOM Workplace Performance Surveys of 27 organisations in 2010 and 2011

Streamlining the way we work through good design

8% improvement in

cognitive performance in

redesigned National Grid offices

Source: AECOM, 2015

Impacting productivity through design

8 hours pass before

an average employee gets a response from

their manager to a simple question

People and places preparing for the future

Places that integrate heritage, wellbeing and enterprise

Paddington Reservoir Gardens New urban park from ruined reservoir. NSW.

Flourmill Studios Commercial redevelopment, studios, shared spaces, café. NSW.

Barangaroo

• First precinct of its size globally to be climate positive

• Recycle all water and waste

• 100% carbon neutral • 100% fresh air

Barangaroo, Sydney's newest harbourside neighbourhood

• $1.5billion per year contribution to the NSW economy

• 96% of commuters arriving to work by public transport, walk or cycle

• 50% public domain

• ‘Vertical villages’

• Open stairs connect floors

• Vibrant events programme.

“Belong In Bermondsey”

‘Urban neighbourhoods in Living cities’

Working in partnership with existing communities to build resilient places where people live, work, learn, visit over the course of their lives.

• Long-term approach

• Active stewards of our neighbourhood

• Mixed-use for diverse communities

• Enable easy living

• Nurture a sense of belonging and community pride

Belonginbermondsey.com

‘London’s Larder’

“Biscuit Town”

• Diversity, a range of housing, high-quality and well-managed homes for rent, helping to set a new standard for rentals

• Walkable neighbourhoods

• Ensuring amenities, shops and services generate opportunities for locals

• Affordable co-working space

PREDICTIONS

PREDICTIONS

The future will be about the total employee experience

Real Estate will report into HR

Automation will transform how we work

Many jobs will not exist & others will be created e.g. the professional line manager

There will be more mega companies

The future is freelance with an increase in co-working environments & connectors

Work is global & local, dispersed with layers of connection

Places of work will be diverse and provide solidarity

The role of place in a virtual world is more important than ever

Thank you!