Global Spec Overview

Lean Advanced

The next level in getting sustainable results

October 2011

2 Copyright © 2011 Capgemini. All rights reserved.

LEAN ADVANCED

Agenda

Our BeLean® approach

Our solution: Lean Advanced

Questions & Next steps


LEAN ADVANCED

You probably know what Lean is…

The term “Lean” is a generalization of the Toyota Production System

developed by Taichi Ohno

Lean eliminates waste and smoothes the work flow to deliver outstanding

customer value

The original 5 Lean Principles are:

- Specifying value in the eyes of the customer

- Identifying the value stream and eliminating all waste within it

- Making the value flow at the pull of the customer

- Involving and engaging employees

- A continual improvement towards perfection

While it is easy to agree that these principles are a laudable goal for any

organization, their application is the hurdle for many

Taiichi Ohno


LEAN ADVANCED

The concept of Lean management has landed within many companies, but

does this bring the expected results?

The question is “are we really in control of our own improvements?”

Create

Shareholder

Value through

Lean initiative

Increase

Revenue

Decrease

Operating Cost

and Working

Capital

Enhance

Customer

Experience

Businesses everywhere have turned to lean as a key enabler of

their survival and resurgence

Focus on cost reduction, increased operational efficiency and

improved customer service

Short term results are booked, sustainable results are questionable

Limited view on actual results from Lean initiatives

Point-solutions: No integral view on value chain / business

No structural change in the way of thinking and working

No measurement system in place for improvements & business

as usual


LEAN ADVANCED

In our opinion Lean management is all about creating a culture of continuous

improvement resulting in sustainable results

Only by an approach that tackles all three areas will you be able to change behaviours and make results

sustainable: BeLean®

Strategic Goals

Visual Management Adding Value,

waste elimination

Continuous

Improvement:

Sustainable

results

Do the right work:

Strategic goals in line with the voice of the

customer & voice of the stakeholder

Do the work right:

Adding value and eliminating waste

Manage the right way:

Being in control, supported by visual

management


LEAN ADVANCED

A BeLean® program is made up of three components: Improvement

Opportunities, Tools and Capabilities, and a Management System

The initial program phase needs to include setting up the management system which then continues to

drive ongoing improvements

Improvement

Cycle

Management Cycle

Improvement

Opportunities

Lean Tools &

Capabilities

Management

System

A

B

C

2

3

1

Improvements opportunities are used for

building Lean capability across all levels in

the organization

- Economic value

A management system is embedded as a

way of driving the benefits and change

- Decision making value

Thus creating a continual improvement

culture

- Behavioural value


LEAN ADVANCED

In this way BeLean® should be about sustained transformation, not cost

cutting; leadership needs to drive transformational change

Economic value

- More value adding activities, less waste

- Decreased operating cost: working smarter not harder

- Enhanced customer experience

Decision making value

- Aligned set of KPI’s to optimize the entire value chain

- Focused and customized reporting per role and responsibility area

- Improved agility and shorter response times

Behavioural value

- Collective behaviour towards same goals

- Continuous improvement in the DNA of the organisation

- Supported top-down, realized bottom-up

But, are you actually able to generate sustainable transformation?


LEAN ADVANCED

Agenda





LEAN ADVANCED

Lean Advanced in short

Lean Advanced takes your Lean initiative to the next level

Together with our unique tool we will help you to get control of your processes

Our tool indicates the current situation, but will also be the trigger for further improvements,

because the tool exposes inefficiencies and areas for improvement

Furthermore, our tool enables you to get insight in the results of your current Lean initiatives

and actions

Supported by


LEAN ADVANCED

Built-in cycle for

Sustained Improvements

Visual Management

for Integrated Operations

An aligned Operating Model

Starting from your mission:

strategic goals in line with the

voice of the customer & voice

of the stakeholder

Embedded cycle of improvement:

adding value for your customer

and stakeholders and eliminating

waste

Supported by JIT visual management

on all relevant aspects of your

operations Continuous

Improvement:

Sustainable

results

Connected Management Providing you with YOUR view on

your business

Our Lean Advanced solution directly supports your strive for continuous

improvement and transformational change

Supported by


LEAN ADVANCED

And now a demonstration what it can look like…

Supported by

https://capgemini.visionwaves.com/viewer/login.aspx


LEAN ADVANCED

As shown, Lean Advanced powered by VisionWaves has unique features

Client quote

Achmea

“VisionWaves helps us to win and service new and existing

customers”

Client quote

Van Landschot Chabot

“Visionwaves Delta delivered timely insight in the coherence of our

information and made it possible to put the right controls in place, so

that our organization improved its EBIT in a time when the competition

and the market in general exhibited a tendency of decreasing EBIT.”

Analyst quote

Gartner

“VisionWaves bridges the gap between strategy and BPM, combining

unique management software and methodology into a dedicated and

proven management solution”.

Analyst quote

Forrester

“I think VisionWaves represents where BPM has to move eventually.

Beyond process to become a true management tool.”

Corporate Performance, Business

Intelligence or specific Process Management

tooling…

Is not, or hardly, able to give an integral

visualisation of the whole operating model

Is not, or hardly, supporting both process

management and performance management

Lacks cause and effect analyses over the

whole operating model giving detailed insight

in the actual cause of your performance

Is limited to a specific group of users instead of

providing dashboards depending on your role;

e.g. for Lean Daily Management System

Supported by


LEAN ADVANCED

The benefits of Lean Advanced applied in this way are numerous

Documentation of the Lean initiative is supported one on one, but this time in an integrated manner

- In the initial stages you can document your SIPOC (Suppliers, Inputs, Process, Output, Customers),

- Related to the voice of the customer and voice of the business (voice of the stakeholder)

- And their Critical To Quality indicators (CTQ’s = KPI’s)

- And of course the Value Stream maps for value and waste analyses, at the required level(s) of detail

Connected to your operational data, the business model shows you how your business is doing:

Visual Management pur sang

By tracking process performance against defined business metrics, you can quickly identify

anomalies and target improvement efforts

Integrated Action Management: Actions & Decisions integrated in the personalized dashboards

Having the right performance dialogue, and thus making better business decisions is supported by

having a single point of truth

Supported by


LEAN ADVANCED

Agenda





LEAN ADVANCED


www.capgemini.com/consulting

Capgemini Consulting is the strategy and transformation consulting brand of Capgemini Group Copyright © 2011 Capgemini. All rights reserved.

Appendix

Screenprints of how it can look like


LEAN ADVANCED

Starting point always is the so-called Bizmap: your business operating model

that we build from right to left

Powered by


LEAN ADVANCED

Using this model, documentation of a typical Lean initiative is supported one

on one, but this time in an integrated manner...

In the initial stages you can document your SIPOC (Suppliers, Inputs, Process, Output, Customers),

related to the voice of the customer and voice of the business (voice of the stakeholder)

and their Critical To Quality indicators (CTQ’s = KPI’s)

Your business documented in an integrated manner instead of Powerpoint…

Value stream components VOC & VOB KPI’s

Powered by


LEAN ADVANCED

And of course the Value Stream maps for value and waste analyses, at the

required level(s) of detail

These VSM’s can be enriched to create end-user process documents…

Powered by


LEAN ADVANCED

Connected to your operational data the business model shows you how your

business is doing (Critical To Quality indicators ): Visual Management

Powered by


LEAN ADVANCED

Connected to your operational data the business model shows you how your

business is doing (SIPOC) : Visual Management

Powered by


LEAN ADVANCED

A drill down of the process flow gives more detailed insight in the cause of

your performance

Supported by


LEAN ADVANCED

Depending on your role you get your own dashboard. The COO for example

will be interested in the processes, their performance and ongoing projects

Powered by


LEAN ADVANCED

And a dashboard for the Lean Daily Management System: day opening

information boards with team performance and on-going actions

Powered by


LEAN ADVANCED



Powered by


LEAN ADVANCED



Powered by


LEAN ADVANCED

Action Management: Actions & Decisions from meetings integrated in the

personalized dashboards

Action Management:

Actions & Decisions

Outlook alerts

Powered by

www.capgemini.com/consulting

Capgemini Consulting is the strategy and transformation consulting brand of Capgemini Group Copyright © 2011 Capgemini. All rights reserved.

Documents

Global Spec Overview