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G LO B A L PAY M E N T S A N D C AS H M A N AG E M E N T
HSBCnet Application GuideAugust 2006
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Page
Overview 1
Step 1 Verifying the Minimum System Requirements 2
1.1 Operating System – Browser 2
1.2 Minimum System Requirements 4
1.3 Firewall Requirement 4
Step 2 Completing the HSBCnet Customer Agreement 5
2.1 HSBCnet Customer Agreement 5
2.2 Customer Associates 9
2.3 Explanatory Notes 13
2.4 Document Checklist 14
Step 3 Initial System Administrator (ISA) Registration 15
3.1 ISA Registration 15
Step 4 Sending the Completed Customer Agreement & Smart Card Ordering 22
4.1 Sending Customer Agreement to the Bank 22
4.2 Smart Card Ordering 23
Step 5 Other SA/User Registration and Entitlement (by ISA) 27
5.1 Other SA/User Registration 27
5.2 User Entitlement 29
HSBCnet Application Guide
TABLE OF CONTENT
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This Guide is tailored to lead you through the HSBCnet application process.
To facilitate initial HSBCnet registration, a step-by-step approach has been adopted for this Guide along with the following
five steps that will guide you through the application process.
Step 1: Verify that you meet the minimum system requirements
Step 2: Complete the HSBCnet Customer Agreement (for existing Hexagon customers)
Step 3: Perform online registration (by Initial System Administrators [ISA])
Step 4: Send the completed Agreement to us
Step 5: Set up the rest of your online profile (by ISA)
Should you have any difficulties during the process, please feel free to contact us by the contact details attached/specified
in the e-mail.
1
HSBCnet Application Guide
OVERVIEW
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1.1 Operating System - Browser
HSBCnet is designed to work with the following browser versions/operating systems.
Operating System Browser
Windows 98/98SE/ME IE 5.5 and above
Windows NT 4.0 (SP6) IE 5.5 and above
Windows 2000 Pro (SP2 and above) IE 5.5 and above
Windows XP (SP1 and above) IE 6 and above
Further information for installing smart card readers may be found in the ‘smart card
installation guide’ available on the CD that will be sent with your card reader, or your
additional information can be found on www.hsbcnet.com. Click on Getting Started Guide
and navigate to smart card installation.
All browser versions must be protected by 128-bit encryption. To check the level of security
being used, look for a security padlock at the bottom right of your browser – this will
establish the level of security being used.
Fig 1.1
The best way to check if you have 128-bit encryption in Internet Explorer is to click on Help
in the toolbar, then About Internet Explorer and check that the cipher strength is 128-bit.
Fig 1.2
2
Step 1
VERIFY THE MINIMUM SYSTEM REQUIREMENTS
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Your Internet Explorer (IE) must allow cookies, the use of JavaScript, scripting, plugins
enabled, ActiveX enabled and support 128-bit RC4 encryption.
These are the suggested IE settings:
Items Recommended setting
Security Level for Zone Medium
Download signed ActiveX Control Prompt
Download unsigned ActiveX Control Disabled
Initialise & script ActiveX control not marked as safe Disabled
Grant ActiveX controls and plug-ins Enabled
Script ActiveX marked as safe for scripting Enabled
File download Enabled
Font download Enabled
Java Permissions High safety
Access data server across domain Disabled
Allow meta refresh Enabled
Drag and drop copy and paste Enabled
Installation desktop items Prompt
Launching programs and files in an Iframe Prompt
Navigate sub-frame across different domains Enable
Software channel permissions Medium safety
Submit non-encrypted form data Enable
User data persistence Enable
Scripting – active Enable
Allow paste op via script Enable
Script of Java applets Enable
User authorisation Enable
SSL Version 2 Enable
SSL Version 3 Enable
3
If your Internet Explorer settings meet the above criteria, then you should have no problems
accessing the service. However, if there are gaps in your system compatibility, then you can
try some of the following:
l Download the latest browser from the Microsoft Web site
http://www.microsoft.com/windows/ie
l Certain versions of Microsoft Internet Explorer may require additional patches, which
are available from http:.//www.microsoft.com/technet/security/default.mspx
Step 1
VERIFY THE MINIMUM SYSTEM REQUIREMENTS
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1.2 Minimum System Requirements
1.2.1 Hardware - PC Specification
l Pentium Processor:
500MHz (min) / 600MHz and above
l Main Memory (RAM):
256mb (min) / 512mb and above
l Disk Space (virtual memory):
384mb (min) / 768mb and above
l Temporary Internet Files Folder:
+-50mb (min) / +-500mb
1.2.2 Additionally for Smart Card Reader:
l Serial, USB, or PC Card port available
l CD-ROM drive
1.2.3 Browsers and Java Virtual Machines (JVMs)
l IE 5.5 - Recommended - ONLY with Microsoft JVM 3805 or higher. Service Pack 2 is
recommended, but Service Packs 0 and 1 are supported
l IE 6.0 - Supported - Version 6.0 does not include a default JVM. If your IE 6.0 was
updated from IE 5.0, the JVM from IE 5.0 is preserved. Otherwise, one can be
downloaded from Sun Microsystems, or Microsoft as part of the IE Service Pack 1.
NOTE: The JVM cannot be downloaded on its own from Microsoft
l Sun Java Plugins - 1.4.4_05 - Recommended
1.2.4 Microsoft JVM
l Build 2339, version 1.1 - Minimum
l Build 3802, version 1.1 - Supported
l Build 3805, version 1.1 - Supported
l Build 3810, version 1.1 - Recommended
Further information for installing smart card readers may be found in the smart card
installation guide available on the CD that will be sent with your card reader, or you can
download it from Gemplus official Web site:
http://support.gemplus.com/gemdownload/readers/index.aspx
1.3 Firewall Requirement
l The address of HSBCnet is: www.hsbcnet.com
l HSBCnet is on the public domain, therefore, users are not required to have a fixed IP
nor they are required to specify the bank’s IP address in their firewall
l Your firewall must allow HSBCnet to use port 80 for HTML and port 443 for SSL
(recommended)
(recommended)
(recommended)
(recommended)
Step 1
VERIFY THE MINIMUM SYSTEM REQUIREMENTS
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2.1 HSBCnet Customer Agreement
Fig 2.1
Please use the same name as
the one selected during the
online registration process,
with a minimum of eight
alphanumeric characters
Initial System Administrators
(ISAs) are employees of your
organisation who are
responsible for the setup and
control of end users and
other System Administrators
Please nominate at least
one ISA. An additional
ISA is recommended for
contingency purpose
Step 2
COMPLETE THE HSBCnet CUSTOMER AGREEMENT
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2.1 HSBCnet Customer Agreement
Fig 2.2
Please refer to
explanatory notes 2.3.2
Please refer to
explanatory notes 2.3.1
6
Step 2
COMPLETE THE HSBCnet CUSTOMER AGREEMENT
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2.1 HSBCnet Customer Agreement
Fig 2.3
Tick the appropriate
boxes to map your
existing services over
to HSBCnet
For Time Deposit account
Step 2
COMPLETE THE HSBCnet CUSTOMER AGREEMENT
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2.1 HSBCnet Customer Agreement
Fig 2.4
Must be signed by the
authorised signatories
of any of your
accounts maintained
with the Bank
Please enter the
currency in which
you want payment
authorisation limit
to be represented
Step 2
COMPLETE THE HSBCnet CUSTOMER AGREEMENT
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2.2 Customer Associates
Please complete Section 4 ONLY IF your Associates incorporated in and / or hold accounts
with HSBC in India, Malaysia, Pakistan, Taiwan and Thailand.
Fig 2.5
Please refer to
explanatory notes 2.3.3
Must be signed by the
authorised signatories of any
of your accounts maintained
with the Bank
Step 2
COMPLETE THE HSBCnet CUSTOMER AGREEMENT
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2.2 Customer Associates
Fig 2.6
Step 2
COMPLETE THE HSBCnet CUSTOMER AGREEMENT
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2.2 Customer Associates
Fig 2.7
Please refer to
explanatory notes 2.3.4
Please refer to the Note
provided in the Certificate
of Due Authorisation for
Customer for completion
guidelines
Step 2
COMPLETE THE HSBCnet CUSTOMER AGREEMENT
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2.2 Customer Associates
Fig 2.8
Please refer to
expalantory notes 2.3.5
Please refer to the Note
provided in the Certificate
of Due Authorisation for
Customer Associate for
completion guidelines
Step 2
COMPLETE THE HSBCnet CUSTOMER AGREEMENT
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2.3 Explanatory Notes
2.3.1 Principal Bank and Governing Law
Please refer to the following table for completion:
Customer Location Principal Bank Governing Law
Australia HSBC Bank Australia Limited Australia
Bangladesh The Hongkong and Shanghai Banking Corporation Limited Bangladesh
Brunei The Hongkong and Shanghai Banking Corporation Limited Brunei
China The Hongkong and Shanghai Banking Corporation Limited P.R.C.
Hong Kong The Hongkong and Shanghai Banking Corporation Limited Hong Kong
India The Hongkong and Shanghai Banking Corporation Limited India
Indonesia The Hongkong and Shanghai Banking Corporation Limited Indonesia
Japan The Hongkong and Shanghai Banking Corporation Limited Japan
Korea The Hongkong and Shanghai Banking Corporation Limited Korea
Macau The Hongkong and Shanghai Banking Corporation Limited Macau
Malaysia HSBC Bank Malaysia Berhad Malaysia
Mauritius The Hongkong and Shanghai Banking Corporation Limited Mauritius
New Zealand The Hongkong and Shanghai Banking Corporation Limited New Zealand
Pakistan The Hongkong and Shanghai Banking Corporation Limited Pakistan
Philippines The Hongkong and Shanghai Banking Corporation Limited Philippines
Singapore The Hongkong and Shanghai Banking Corporation Limited Singapore
Sri Lanka The Hongkong and Shanghai Banking Corporation Limited Sri Lanka
Taiwan The Hongkong and Shanghai Banking Corporation Limited Taiwan
Thailand The Hongkong and Shanghai Banking Corporation Limited Thailand
Vietnam The Hongkong and Shanghai Banking Corporation Limited Vietnam
2.3.2 Customer Associate Indemnity
Various Asia-Pacific countries/locations accept the Customer Associate Indemnity,
which simplifies your application process. Please complete Section 2 if your Customer
Associates are incorporated in and/or hold accounts with HSBC in any countries other than
in India, Malaysia, Pakistan, Taiwan and Thailand.
2.3.3 Section 4 Customer Associate Details
As Customer Associate Indemnity is not accepted in India, Malaysia, Pakistan,
Taiwan and Thailand, please complete Section 4 for each of your Customer
Associates if they are incorporated in and/or hold accounts with HSBC in
these countries.
2.3.4 Certificate of Due Authorisation for Customer
Mandatory for all the customers, Certificate of Due Authorisation for Customer is a
simplified form of the Board minutes in support of the execution of the HSBCnet
Customer Agreement.
2.3.5 Certificate of Due Authorisation for Customer Associate
If you have completed Section 4 for each of your Customer Associates incorporated
in and/or hold accounts with HSBC in India, Malaysia, Pakistan, Taiwan and Thailand,
please also complete this form for each of them, so as to support the execution of
the HSBCnet Customer Agreement.
Step 2
COMPLETE THE HSBCnet CUSTOMER AGREEMENT
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2.4 Document Checklist
Applicable if you do not have India, Malaysia, Pakistan,
Taiwan and Thailand accounts
Section 1 + Section 2 + Section 3 +
Certificate of Due Authorisation for Customer
Applicable if you have India, Malaysia, Pakistan, Taiwan
and Thailand accounts
Section 1 + Section 2 + Section 3 + Section 4 +
Certificate of Due Authorisation for Customer +
Certificate of Due Authorisation for Customer Associate
Step 2
COMPLETE THE HSBCnet CUSTOMER AGREEMENT
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3.1 Initial System Administrator (ISA) Registration
3.1.1 Start internet browser and go to address http://www.hsbcnet.com
3.1.2 On the HSBCnet homepage, click Register on the top left hand corner box to reach the following screen (Fig 3.2):
Fig 3.1
Fig 3.2
Once you select the
preference, an information
page will be prompted for input Click to register
Step 3
INITIAL SYSTEM ADMINISTRATOR ( ISA) REGISTRATION
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3.1.3 Please enter the details of your Main HSBC Group Contact and click Continue
16
Fig 3.3
Please enter your Hexagon
Migration Team of Payment and
Cash Management contact person
Please select Global Payments
and Cash Management
Click Continue to proceed
Step 3
INITIAL SYSTEM ADMINISTRATOR ( ISA) REGISTRATION
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3.1.4 Please enter your Personal Information and click Continue
17Fig 3.4
Building/apartment number can be up to 40
characters long and Street number can be up
to 30 characters. Acceptable characters are
letters, numbers, &, () # \ . - and space
Input 0000 for countries without postal code
Step 3
INITIAL SYSTEM ADMINISTRATOR ( ISA) REGISTRATION
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3.1.5 Please enter your logon information. For HSBCnet, the credentials required to log
on to the System consist of three components:
18
Fig 3.5
a Username (8-36 alphanumeric characters with no space and non case sensitive)
Note: You will be prompted to enter another Username if the one you requested
has already been used by an existing HSBCnet User. Once the Username is
confirmed, please put this into the ‘HSBCnet Username’ field on the HSBCnet
Customer Agreement.
b Password (8-36 alphanumeric characters with no space and non case sensitive)
Note: The System will remind you to change this password every 90 days. You can
choose to change the password or have it remain unchanged.
c Memorable Answer (at least 10 characters)
Note: You need to set a question and answer that are memorable to you. The
System will allow you to request for a reminder of the Memorable Question when you
log on to the System in the future but it is important that you remember the
Memorable Answer.
Please enter a unique
Username
Please enter the
Password twice
Set a Memorable Question and
enter the Memorable Answer twice
Please click Continue to proceed
Step 3
INITIAL SYSTEM ADMINISTRATOR ( ISA) REGISTRATION
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3.1.6 Please select two Security Information Reset Questions and key in your answers. The Security
Information Reset Questions are for you to reset your Password or Memorable Answer when forgotten
or for security reason in the future. You can reset them by answering the two security questions.
19
Fig 3.6
Please select two Security Questions
and enter the Answer twice
Please click Submit to proceed
Step 3
INITIAL SYSTEM ADMINISTRATOR ( ISA) REGISTRATION
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3.1.7 If the Username you requested is available and all the essential information has been provided
correctly, the Data Protection and Privacy statement will be displayed. Please read the HSBC Data
Protection and Privacy Policy Statement and click Accept to proceed
20
Fig 3.7 Fig 3.8
Click Accept to proceed
Step 3
INITIAL SYSTEM ADMINISTRATOR ( ISA) REGISTRATION
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Congratulation! Your registration is successful!
The following screen will appear when your registration is successful. You may print this page out to remind yourself on
Username, Memorable Questions and Security Information Reset Questions.
21
Fig 3.9
Click Finish to complete registration
Your Username, Memorable Question
and the two Security Questions will be
displayed as confirmation
Step 3
INITIAL SYSTEM ADMINISTRATOR ( ISA) REGISTRATION
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Please send the completed HSBCnet Customer Agreement (for existing Hexagon customers) for Asia-Pacific to the
contact details attached/specified in the email.
Points to Remember:
l The Terms and Conditions will form part of the Agreement
l Within 7 working days, your ISAs will receive a welcome e-mail from [email protected] guiding them
through how to setup additional users via the HSBCnet System
l 5 days after the receipt of welcome e-mail, your ISAs will receive two parcels containing the smart cards, card
readers and PINs via courier
4.1 Sending the completed Customer Agreement to the Bank
Step 4
SENDING THE COMPLETED CUSTOMER AGREEMENTAND SMART CARD ORDERING (BY ISA)
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4.2. Smart Card Ordering
4.2.1 Upon ISA Approval by HSBC, a smart card package containing a reader and a smart card will be delivered by
courier. PIN will be delivered separately. Expected delivery time is 5 working days. Please notify the Bank if you do
not receive either of the packages within 7 working days.
Note: Smart card contains a unique personal digital certificate in association with a PIN for a user to perform
administrative function, file upload and authorization. When an ISA or a HSBCnet user accesses functions/tools such as
User Management tool, Registration Status tool, Maintain Signature Limit and Payment Authorization, HSBCnet will prompt
for smart card authentication.
4.2.2 You may check the status of delivery on your smart card by using the User Management Tool under the
Administration tab.
23
Step 4
SENDING THE COMPLETED CUSTOMER AGREEMENTAND SMART CARD ORDERING (BY ISA)
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4.2.3 Select Query Smart Card Information in the following screen and search for the user:
Fig 4.1
24
Step 4
SENDING THE COMPLETED CUSTOMER AGREEMENTAND SMART CARD ORDERING (BY ISA)
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Fig 4.2
Search for the User by category
25
Step 4
SENDING THE COMPLETED CUSTOMER AGREEMENTAND SMART CARD ORDERING (BY ISA)
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Step 4
SENDING THE COMPLETED CUSTOMER AGREEMENTAND SMART CARD ORDERING (BY ISA)
Details in the screen shows the status for your latest request:
Fig 4.3
26
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Fig 5.1
5.1 Other SA/User Registration
5.1.1 After the ISA’s registrations have been approved by HSBC, a Welcome E-mail
will be sent to the ISA’s e-mail address provided during registration.
5.1.2 For registration of other System Administrators (SAs)/Users of the Company,
the ISA needs to forward the URL provided in the Welcome E-mail to the
SAs/Users to start.
Please forward this URL for other users’ registration
The URL is unique for every customer
You may also regenerate this Welcome E-mail from
HSBCnet by using the User Management Tool under the
Administration function
Step 5
OTHER SA/USER REGISTRATION AND ENTITLEMENT (BY ISA)
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5.1.3 New end users should perform registration following the URL on the ISA’s
Welcome E-mail. The User Registration page is the same as the ISA registration
page, except the HSBCnet profile ID of your company will be displayed.
5.1.4 After entering the HSBCnet website following the URL on the ISA’s
Welcome E-mail, click Register on the top left hand corner box to perform
SA/user registration. The registration procedure is same as that of ISA registration.
Please refer to Step 3 for details.
Note: If you are nominated as end user for more than one HSBCnet Customer
portfolios, please perform registration for each portfolio and use a unique Username for
each portfolio.
Step 5
OTHER SA/USER REGISTRATION AND ENTITLEMENT (BY ISA)
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Fig 5.2
Key in your logon Username
and click Go
Go to www.hsbcnet.com
5.2 User Entitlement
5.2.1 Go to www.hsbcnet.com and key in your logon username as follows:
Step 5
OTHER SA/USER REGISTRATION AND ENTITLEMENT (BY ISA)
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Step 5
OTHER SA/USER REGISTRATION AND ENTITLEMENT (BY ISA)
Fig 5.3
Key in your memorable answer and the
required three random digits of your
HSBCnet User profile password
5.2.2 Key in your memorable answer and the required three random digits of your
HSBCnet User profile as follows:
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Fig 5.4
Select the Administration tab when your
personal page appears
5.2.3 Select the Administration tab when your personal page appears:
Step 5
OTHER SA/USER REGISTRATION AND ENTITLEMENT (BY ISA)
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Fig 5.5
Click the Edit Tool Pencil and proceed to
filter user profile by status
Click Open More… to display all the
available User profiles
Click on the User whom you want
to entitle
5.2.4 Click on the User whom you want to entitle. To display all the available user profiles, click the Open More…. button.
You can also edit the filtering criteria of the user profile by clicking the Edit Tool Pencil.
Step 5
OTHER SA/USER REGISTRATION AND ENTITLEMENT (BY ISA)
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Fig 5.6
Tick Submitted (for new user), Active
or Approved (for ISA) and/or other
appropriate statuses
Click Apply to confirm
Step 5
OTHER SA/USER REGISTRATION AND ENTITLEMENT (BY ISA)
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Step 5
OTHER SA/USER REGISTRATION AND ENTITLEMENT (BY ISA)
Fig 5.7
When the Insert Smart Card screen appears, insert the smart
card into the reader and click Continue
5.2.5 For performing user entitlement, smart card authentication will be required by the system.
Please proceed as follows:
34
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Step 5
OTHER SA/USER REGISTRATION AND ENTITLEMENT (BY ISA)
Fig 5.8
Fig 5.9
On the Client Authentication screen, select the right
certificate and click OK
Enter your PIN and click OK to complete the process
35
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Click on the User whom you want to entitle
Fig 5.10
5.2.6 After smart card authentication, the following screen will appear.
Step 5
OTHER SA/USER REGISTRATION AND ENTITLEMENT (BY ISA)
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Fig 5.11
Review the User profile details by
scrolling down the page
5.2.7 If the status of the selected user is Submitted, Active or Approved, the Registration Status Tool will
display the User profile details as follows:
Step 5
OTHER SA/USER REGISTRATION AND ENTITLEMENT (BY ISA)
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Fig 5.12
Confirm User type, End User or System Admin as
appropriate, and click Submit
Step 5
OTHER SA/USER REGISTRATION AND ENTITLEMENT (BY ISA)
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5.2.8 The Registration Status Tool – Acknowledgement appears.
39
Fig 5.13
Click Go to Set up User Entitlement to
entitle the User
Step 5
OTHER SA/USER REGISTRATION AND ENTITLEMENT (BY ISA)
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Fig 5.14
You can further entitle other HSBCnetonline tools to the User by checking the
selection boxes
Click Submit to proceed
You can entitle the HSBCnet online
services to the user by clicking the
appropriate links under the Service
available section. Please refer to 5.2.10
for example
The User status has been changed to
Awaiting Entitlement
Note: If you are operating the system with Sole Authority, the
User status will be changed to Approved. If you are
operating the system with Dual Authority, the User
status will be changed to Pending Setup Approval.
5.2.9 Entitle the HSBCnet online services to the User on the Maintain User Access Level screen as follows:
Step 5
OTHER SA/USER REGISTRATION AND ENTITLEMENT (BY ISA)
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5.2.10 Clicking on the various links available displays the micro-entitlements for each service.
For ACH micro-entitlement, input the appropriate details as follow:
41
Fig 5.15
Input the Daily Authorisation
Limit (if any) entitled by the user.
Check the appropriate boxes
under ACH Credit Authority
Details and confirm to proceed
Step 5
OTHER SA/USER REGISTRATION AND ENTITLEMENT (BY ISA)
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5.2.11 If the User has been assigned a tool entitlement which requires a smart card, the following screen appears.
Fig 5.16
Fill in the smart card collateral details for the User
and click Submit after completion
Note: For Submitted User, the User status will be changed to Pending Setup Approval.
For Active/Approved user, the user status will be changed to Pending Entitlement Change.
Step 5
OTHER SA/USER REGISTRATION AND ENTITLEMENT (BY ISA)
42
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5.2.12 After the completion of the entitlement, request another SA to perform the following steps:
l Log on to HSBCnet
l Go to Registration Status Tool and filter those Pending Setup Approval and Pending Entitlement Change User profiles
l Review the User details
l Click Approve to approve the changes
The User will receive an e-mail from [email protected] confirming completion of HSBCnet registration.
Step 5
OTHER SA/USER REGISTRATION AND ENTITLEMENT (BY ISA)