GLOBAL ONLINE PAYMENT METHODS: FULL YEAR 2017 · spurred by their popularity in the fastest growing E-Commerce markets including China and India. Overall, emerging markets are ahead

GLOBAL ONLINE PAYMENT METHODS: FULL YEAR 2017 PUBLICATION DATE: JULY 2018

PAGE 2 GENERAL INFORMATION I PAGE 3 KEY FINDINGS I PAGE 4-14 TABLE OF CONTENTS I PAGE 15 REPORT-SPECIFIC SAMPLE

CHARTS I PAGE 16 METHODOLOGY I PAGE 17 RELATED REPORTS I PAGE 18 CLIENTS I PAGE 19-20 FREQUENTLY ASKED QUESTIONS

PAGE 21 ORDER FORM I PAGE 22 TERMS AND CONDITIONS

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Global Online Payment Methods: Full Year 2017

Report

Online Payment

Africa, Asia-Pacific, Europe, Latin America, Middle East, North

America

Argentina, Australia, Austria, Bahrain, Belgium, Brazil, Canada, China,

Colombia, Czech Rebuplic, Egypt, France, Germany, India, Indonesia,

Iran, Italy, Israel, Japan, Kenya, Kuwait, Lebanon, Malaysia, Mexico,

Morocco, Netherlands, Nigeria, Poland, Portugal, Qatar, Russia,

Saudi Arabia, Singapore, South Africa, South Korea, Spain, Sweden,

Switzerland, Thailand, Turkey, UAE, UK, USA, Vietnam

English

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QUESTIONS

ANSWERED

IN THIS REPORT

What are the top payment methods preferred by online shoppers in 40+ countries worldwide?

Which factors influence the choice of payment methods?

What are the main online and mobile payment trends worldwide?

How is mobile payment evolving in various regions and countries?

What is consumers’ attitude to online and mobile payment security?

SECONDARY MARKET

RESEARCH

Our reports are exclusively based on secondary market research. Our researchers derive

information and data from a variety of reliable published sources and compile the data into

understandable and easy-to-use formats.

ADVANTAGES Maximum Objectivity

Reliable Sources

Up-To-Date Analysis

Boardroom-Ready PowerPoint Presentations

Guidance For Strategic Company Decisions

GLOBAL ONLINE PAYMENT METHODS: FULL YEAR 2017

EMERGING MARKETS LEAD GLOBAL PAYMENT INNOVATION

The global online payment volume continues to grow with the rapid rise in worldwide

E-Commerce sales, reveals the new report from yStats.com. Payment cards and digital

wallets contribute the largest shares of this volume, with a projection that E-Wallets alone

will account for close to one-half of worldwide online retail sales within the next three years,

spurred by their popularity in the fastest growing E-Commerce markets including China and

India. Overall, emerging markets are ahead of the advanced economies in terms of the

interest in new payment technologies, with Asia being the top region for expected return on

investment in FinTech.

China and the rest of Asia-Pacific ranked as the world’s leaders in mobile payment

adoption in 2017, followed by Latin America, the Middle East and Africa, according to the

information cited in the yStats.com report. Consumers in these regions were more willing to

share their personal financial data with third-party providers in order to use their innovative

services. Meanwhile, in regions with more mature E-Commerce such as Western Europe

and North America, plastic still leads the payment choices of digital buyers, although PayPal

and local alternative payment methods such as iDEAL are on top in some markets.

Overall, information contained in the yStats.com report points to the high variation of

payment preferences of online shoppers in different countries and regions, while also

highlighting that the selection of payment methods and the security of payment

transactions is an important consideration globally for consumers when making purchases

over the Internet.


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MANAGEMENT SUMMARY

GLOBAL DEVELOPMENTS

Payment Methods Preferred in E-Commerce, in % of Online Shoppers, Q1 2017

Card Spending, in USD trillion, and Breakdown by POS and E-Commerce, in %, 2015 & 2021f

Breakdown of E-Commerce Sales by Payment Methods, in %, 2021f

Top Two Payment Methods Preferred in Cross-Border Online Shopping, in % of Cross-Border Online

Shoppers, 2016 & 2017

Reasons For Not Shopping Online, incl. Payment-Related, in % of Internet Users Who Do Not Shop Online, Q1

2017

FinTech Adoption Rate, in % of Internet Users, by Selected Countries, 2017

Most Used FinTech Services According to Internet Users, in %, 2017

Most Relevant Emerging Technologies for Large FinTech and Financial Companies to Invest In, in % of

Respondents in Each Group, April 2017

Entities Expected to Be The Most Disruptive in FinTech in the Next Five Years According to Financial Services

and FinTech Executives, in %, 2017

Top 10 VC-Backed FinTech Unicorns by Valuation, in USD billion, Q3 2017

Expected Annual ROI According to Financial Services and FinTech Executives, in %, 2017

Mobile Payment User Penetration, in % of Internet Users, by Regions, Q4 2015 & Q2 2017

Share of Internet Users Who Are Likely To Use Mobile Payment Next Year, in % of Internet Users, by Selected

Countries, Q1 2017

Penetration of Bank Account Holders Willing to Share Personal Financial Data with Third-Party Providers to

Use Their Services, in %, by Selected Countries, August 2017

Breakdown of the Number of Transactions/Purchases by Payment Methods, in %, as Perceived by Businesses

and by Consumers, 2016

Factors Most Important to Consumers in Deciding to Use Mobile Payments, in %, 2016

Share of Internet Users Who Believe That Mobile Payment is Not Secure, in %, October 2016

Mobile Payment Security Features Demanded by Consumers and Implemented by Businesses, in %, 2016

Attitudes Towards Mobile Payment and Mobile Money, in % of Consumers, by Developed and Developing

Markets, 2016

Contactless Payment Transaction Value, in USD billion, 2017e & 2019f

Number of Contactless Payment Users of Apple Pay, Samsung Pay and Android Pay, in millions, 2015 - 2017e

Apple Pay User Penetration Compared to Overall Mobile Payment User Penetration, in % of Internet Users, by

Penetrated Markets, Q2 2017

ASIA-PACIFIC

3.1. REGIONAL

Breakdown of E-Commerce Sales by Payment Methods, in %, 2017e

Breakdown of General Payment Methods Used Most Frequently, in % of Consumers, August 2017

Top 3 Mobile Payment Services Used by Internet Users, by Selected Countries, incl. India, Indonesia,

Philippines, South Korea and Thailand, in % of Internet Users, Q2 2017

Top Considerations in Online Shopping, incl. Payment-Related, in % of Consumers, November 2016

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TABLE OF CONTENTS (1 OF 11)

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ASIA-PACIFIC (CONT.)

3.2. ADVANCED MARKETS

3.2.1. JAPAN

Online and Mobile Payment Trends, January 2018

Online and Mobile Payment Trends, August 2017

Payment Methods Used in E-Commerce, in % of Online Shoppers, 2016

Top 3 Uses of Credit Card, in % of Credit Card Holders, 2016

Awareness and Usage of E-Money Services and Smartphone Payment Services, in % of Smartphone Users,

November 2017

Mobile Payment User Penetration, in % of Individuals, May 2014, November 2015 & November 2016

Reasons For Using Smartphone Payment, in % of Smartphone Payment Users, March 2017

3.2.2. SOUTH KOREA

Payment Methods Used in E-Commerce, in % of Online Shoppers, October 2016

Daily Average Personal Credit Card Payment Value by Major Consumption Types, incl. Online and Home

Shopping, in KRW billion, H1 2016 - H1 2017

Daily Average Value of Mobile Card Payments, in KRW billion, H1 2015 - H1 2017

Top 5 Mobile Payment Services by Payment Volume, in KRW billion, January-August 2017

Proximity Mobile Payment User Penetration, in % of Smartphone Users, 2018f

Reasons for Using Convenient Payment Services, in % of Users, October 2016

3.2.3. AUSTRALIA

Breakdown of Online Payments by Payment Method, in %, 2013 & 2016

Breakdown of Online Payments by PC/Tablet and Mobile, in %, 2013 & 2016

Breakdown of Card Fraud by Type, incl. Card-Not-Present, in AUD million, 2011 – 2016

Share of Individuals Who Experienced Credit Card Fraud After Shopping Online, in %, November 2016

3.2.4. SINGAPORE

Breakdown of Payment Methods Preferred in Online Shopping, in % of Online Shoppers, 2016

Share of Cards and Digital Wallets in E-Commerce Sales, in %, 2013 & 2017e

Share of Credit Card Holders Who Used Mobile Wallets to Make Payments from Credit Card, 2016 & 2017

3.3. EMERGING MARKETS

3.3.1. CHINA


Online and Mobile Payment Trends, August 2017

Breakdown of Payment Methods Used in E-Commerce, in % of Online Shoppers, 2016

Number of Online Payment Users, in millions, and Penetration, in % of Internet Users, 2012 – 2016 & June

2017

Third-Party Online Payment Volume, in CNY trillion, by Two Comparative Estimates, Q1 2016 – Q2 2017

Breakdown of Third-Party Online Payment GMV by Players, in %, by Two Comparative Estimates, Q2 2017

Number of Mobile Payment Users, in millions, and Penetration, in % of Mobile Internet Users, 2014 - 2016 &

June 2017

Third-Party Mobile Payment Volume, in CNY trillion, by Two Comparative Estimates, Q1 2016 – Q2 2017



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ASIA-PACIFIC (CONT.)

3.3.1. CHINA (CONT.)

Breakdown of Third-Party Mobile Payment GMV by Players, in %, by Two Comparative Estimates, Q2 2017

Payment Methods Used for In-Store Purchases, in % of Internet Users, June 2017

Selected Mobile Payment Services Used Regularly to Make Payments, in % of Urban Consumers, 2017

3.3.2. INDIA

Payment Methods Used in E-Commerce, in % of Generation Z Online Shoppers, June 2017

Share of Urban Online Shoppers Who Switched from Cash on Delivery to Online Payment Methods Following

Demonetization, in % of Online Shoppers, 2017

Breakdown Payment Methods Preferred in E-Commerce, in % of Urban Online Shoppers, 2017

Number of RuPay Card Transactions, in millions, and Value, in INR billion, by POS and E-Commerce, FY

2014/2015 - FY 2016/2017

Share of Digital and Mobile Wallets in E-Commerce Sales, in %, 2013 & 2017e

Value of Payment Transactions by Selected Non-Cash Payment Methods, in INR billion, and Volume, in

millions, incl. Mobile Wallets, FY 2014-2015 - FY 2016-2017

Number of Mobile Payment Transactions, in billions, and Value, in INR trillion, FY 2016 - FY 2022f

Breakdown of Mobile Payment Transaction Value by Segment, in %, FY 2017e

Mobile Wallet Transaction Value, in USD billion, FY 2015 & FY 2017

3.3.3 INDONESIA

Top 3 Payment Methods Used in E-Commerce, in % of Internet Users, 2016

Credit Card Uses, in % of Banked Adults Interested in Owning a Credit Card, March 2017

3.3.4 THAILAND

Payment Methods Used in E-Commerce, by Number of Online Shoppers and Percentage of Online Shoppers,

Q1 2016

Payment Methods Used in E-Commerce, in % of Online Shoppers, July 2017

3.3.5 VIETNAM

Breakdown of Payment Methods Used in E-Commerce, in % Online Shoppers, August 2016

Payment Methods Used in E-Commerce, in % of Online Shoppers, 2015 & 2016

3.3.6 MALAYSIA

Payment Methods Used in E-Commerce, in % of Online Shoppers, February 2017

Breakdown of Payment Methods Preferred in Online Shopping, in % of Online Shoppers, November 2016

EUROPE

4.1. REGIONAL

Online Payment Regulatory Trends, July 2017

Breakdown of E-Commerce Spending in the EU by Payment Methods Considering PSD2 and Instant Payment

Introduction, in %, 2012, 2017f, 2020f, 2022f, 2027f

Top 10 Payment Methods Preferred in E-Commerce, in % of Online Shoppers, 2016 & 2017

Top 3 Criteria for Choosing a Payment Method, in % of Online Shoppers, 2016



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EUROPE (CONT.)

4.1. REGIONAL (CONT.)

Concerns That Internet Users in the EU Have About Using The Internet for Online Banking or Buying Things

Online, in % of Internet Users, June 2013 & June 2017

External Disruptors in European Payment Environment, in % of Payment Industry Experts, March 2017

Overview of PSD2 Implementation Timeline, January 2018

Mobile Payment Transactions, in EUR billion, 2016 & 2021f

4.2. ADVANCED MARKETS

4.2.1. UK


Online and Mobile Payment Trends, July 2017

Breakdown of Payment Methods Preferred in E-Commerce, in % of Online Shoppers, February 2017

Top 3 Payment Methods Used in E-Commerce, in % of Internet Users, 2017

Top 3 Reasons for Checkout Abandonment, in % of Internet Users, 2017

Online Card Payment Statistics for UK Businesses, incl. Online Card Spending, in GBP billion, Share of Total

Card Spending, in %, 2014 – 2016

Online Spending With UK-Issued Cards, in GBP billion, 2015 & 2016

Share of Consumers Willing to Give Online Retailers Permission to Initiate Payments Directly From Their Bank

Account Using Apps or Websites, in %, by Total Consumers, Millennials and Generation Z, August 2017

Reasons for Not Shopping Online, incl. Payment-Related, in % of Adults Who Have Not Purchased Online, by

Age Group, Q1 2017

Card-Not-Present Purchase Fraud Loss on UK-Issued Cards, by E-Commerce, Mail Order and Telephone Order

and Total Remote, in GBP million, and Share of Total Card Purchase Fraud Loss, in %, 2011 - 2016 & H1 2017

Proximity Mobile Payment Users Number, in millions, and Penetration, in % of Smartphone Users, 2016 -

2021f

Breakdown of Frequency of Using Mobile Phone to Make Contactless Payments In-Store, in % of Smartphone

Users, By Age Group, Gender and Total, 2016

4.2.2. GERMANY


Online and Mobile Payment Trends, July 2017

Payment Methods Preferred in E-Commerce, in % of Online Shoppers, by Ranked First and Ranked Between

First and Fifth, 2016

Payment Methods Used in Online Shopping, in % of Online Shoppers, 2016

Breakdown of B2C E-Commerce Product Sales by Payment Methods, in %, 2015 & 2016

Factors Important to Online Shoppers When Choosing a Payment Method, in % of Online Shoppers, 2016

Payment Methods Offered, in % of Top 1,000 Online Shops, 2015 & 2016

Most Important Payment Trends for the Next 3 Years According to Online Merchants, in % of Online

Merchants, 2017

Breakdown of Implementation of Express Checkout Solutions, in % of Online Merchants, 2017

Share of Consumers Who Have Used Payment via Smartphone, in %, and Share of Non-Users Who Could

Imagine Paying With a Smartphone in the Future, in %, April 2017

Breakdown of Mobile Payment Usage, in % of Smartphone Users, Q4 2016/Q1 2017

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EUROPE (CONT.)

4.2. ADVANCED MARKETS (CONT.)

4.2.2. GERMANY (CONT.)

Breakdown of Optimization of Payment Process for Mobile, in % of Online Merchants, 2017

Top 10 Most Known Payment Providers, in % of Smartphone Users, Q4 2016/Q1 2017

4.2.3. FRANCE

Payment Methods Preferred in E-Commerce, in % of Online Shoppers, June 2017

Breakdown of Payment Methods Preferred in E-Commerce, in % of Online Shoppers, 2016

Breakdown of B2C E-Commerce Product Sales, in %, 2016

Breakdown of Main Barriers That Make Consumers Hesitant to Purchase Online, in %, by Total Population

and Online Shoppers, June 2017

Mobile Payment User Penetration, in % of Smartphone Users, March 2017

Breakdown of Belief in That Smartphone Will Become the Main Mean of Payment by 2025, by Payment

Amount, in %, December 2016

4.2.4. SPAIN


Breakdown of Factors Most Important in Online Payment Methods, in % of Online Shoppers, October 2017

Share of Banked Consumers Who Installed Mobile Payment Apps, in %, December 2016

4.2.5. ITALY


Breakdown of Number of Online Purchase Transactions by Payment Methods, by Purchase of Physical

Products and of Digital Goods and Services, in %, Q1 2017

Breakdown of Awareness and Usage of New FinTech Services, in % of Internet Users, 2017

Online and Mobile Retail Payment Value by Segment, in EUR billion, and Year-on-Year Change, in %, 2016

4.2.6. NETHERLANDS


Breakdown of Online Purchases by Payment Methods, in %, 2015 & 2016

4.2.7. SWEDEN

Payment Methods Used and Preferred in Online and Mobile Shopping, in % of Online Shoppers, Q2 2017

Breakdown of Payment Methods Preferred in E-Commerce, in % of Online Shoppers, Q3 2011 -2012, Q4 2013

- 2016

Awareness and Usage of Mobile Payment Solutions, in % of Internet Users, Q2 2017

4.2.8. SWITZERLAND


Top 5 Payment Methods Preferred in E-Commerce, in % of Online Shoppers, 2016

Mobile Payment User Penetration, by Current User and Potential Use, in % of Consumers, August 2017

4.2.9. BELGIUM


Breakdown of Payment Methods Used in E-Commerce, in % of Online Shoppers, April 2017, and Change

Compared to 2016 and 2011

Share of Consumers Who Paid With a Smartphone In-Store, in % of Consumers, April 2017

GLOBAL ONLINE PAYMENT METHODS: FULL YEAR 2017 TABLE OF CONTENTS (5 OF 11)

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EUROPE (CONT.)

4.2. ADVANCED MARKETS (CONT.)

4.2.10. AUSTRIA

Awareness and Usage of Payment Methods in E-Commerce, in % of Online Shoppers, January 2017

4.3. EMERGING MARKETS

4.3.1. RUSSIA

Payment Methods Used in E-Commerce, in % of Online Shoppers, 2014 – 2016

Payment Methods Used in E-Commerce, in % of Active Internet Users, H1 2017


Breakdown of Last Online Purchase by Payment Method, in %, 2016 & 2017

Number of Websites Accepting Online Payment, in thousands, and Types of Online Payment Services

Used, in % of Websites Accepting Online Payment, 2015 & 2016

Top 10 Online Payment Solutions Used, in % of Websites Accepting Online Payment, 2015 & 2016

Breakdown of Awareness of Cryptocurrencies, in % of Adults, July 2017

Breakdown of Perception of Cryptocurrencies, in % of Adults Who Heard About Cryptocurrencies, in %, July

2017

Types of Goods and Services Paid for Via Apple Pay and/or Samsung Pay, in % of Internet Users in Large

Cities, March 2017

4.3.2. POLAND

Payment Methods Used in E-Commerce, in % of Individuals, 2015 & 2016

Payment Methods That Encourage Online Shoppers to Purchase Online, in % of Online Shoppers, April

2017

4.3.3. TURKEY

Payment Methods Used in E-Commerce, in % of Online Shoppers, January 2017

Number of Domestic E-Commerce Transactions with Bank Cards, in millions, and Value, in TRY million, Q1

2015 – Q3 2017

Number of Cross-Border E-Commerce Transactions with Domestic Bank Cards, in millions, and Value, in

TRY million, Q1 2015 – Q3 2017

4.3.4. PORTUGAL


4.3.5. CZECH REPUBLIC


Share of Online Shoppers Using Debit/Credit Card to Pay for Online Purchases, in %, 2016

NORTH AMERICA

5.1. REGIONAL

Share of Consumers Using Mobile Payment Apps at Least Weekly, by Apps from Retailers and Other Apps,

2016 & 2017

Breakdown of Current and Planned Mobile Payment Solutions Acceptance, in % of Retailers, February 2017

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NORTH AMERICA (CONT.)

5.2. USA

Online and Mobile Payment Trends, February 2018

Online and Mobile Payment Trends and News About Players, August 2017

Breakdown of Payment Methods Preferred in E-Commerce, in % of Online Shoppers, February 2017

Ways in Which Fear of Hacking Has Influenced Online Shopping Behavior, in % of Online Shoppers, January

2017

E-Commerce Website Types Most Trusted with Financial Information When Shopping Online, in % of

Online Shoppers, January 2017

Share of Consumers Who Are Worried About Their Personal Information When Using a Mobile Payment

App, in %, 2015 – 2017

Number of Adults Who Have Their Payment Card Information Stored on at Least One Website or Mobile

App for Future Purchases, and Who Always Save Their Card Information Online, in millions, May 2017

Awareness and Usage of Emerging Technologies in Shopping, incl. Mobile Payment, in % of Consumers,

July 2017

Mobile Payment Transactions, in USD billion, 2011, 2016 & 2021f

Proximity Mobile Payment Transaction Value, in USD billion, 2016 - 2021f

Mobile Payment Apps Used for Making Payments In Store, in % of In-Store Mobile Payment Users,

February 2017

Mobile Payment Apps Used for Preordering Food or Coffee, in % of Users, February 2017

Mobile Wallets Used, in % of Internet Users, July 2017

Digital and Mobile Payment Methods Used, in % of Online Shoppers, by Generation Y and Generation Z,

March 2017

Breakdown of Preferred Mobile Wallet Providers, in % of Current Mobile Wallet Users, Interested Non-

Users and Total, January 2017

Issuer Mobile Wallet Ownership, in % of Banked Smartphone Users, and Issuer Mobile Wallet Apps Used,

in % of Issuer Wallet App Users, January 2017

Merchant Mobile Wallet Ownership, in % of Banked Smartphone Users, and Merchant Mobile Wallet Apps

Used, in % of Merchant Wallet App Users, January 2017

Share of Banked Smartphone Users Who Own Apple Pay, Samsung Pay or Android Pay Wallets, and

Breakdown of the “Pays” Owned, in % of “Pays” Owners, January2017

Penetration of Apple Pay, Android Pay and Samsung Pay, by Enrolled, Have Used and Frequent Users, in %

of Compatible Device Owners, January 2017

Types of Mobile Payments Made, in % of Banked Smartphone Users, January 2017

Most Important Features in Money Transfer or Payment Applications and Services, in % of Adults, July 2017

P2P Mobile Payment Users, in millions, and Penetration, in % of Smartphone Users, 2016 -2021f

Share of Adults Who Used Online or Mobile P2P Payment in the Previous 12 Months, 2013 - 2021f

P2P Payment Services Used, in % of Users, 2017

Voice Payment Users, in millions, and Penetration, in % of Adults, 2017 - 2022f

Breakdown of Voice Assistants Trusted to Securely Make a Payment, in % of Adults, April 2017

5.3. CANADA

Top 3 Payment Methods Preferred in E-Commerce, in % of Respondents, March 2017

Breakdown of E-Commerce Sales by Payment Systems, in %, 2015 & 2016

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NORTH AMERICA (CONT.)

5.3. CANADA (CONT.)

Breakdown of Total Payment Volume, in millions, and Value, in CAD million, by Payment Methods, incl.

Online Transfers, 2015 & 2016

Share of Online Shoppers Who Have Used Mobile Payment or Digital Wallet Service to Make a Purchase, in

%, 2016 & 2017

Share of Internet Users Who Store Personal Credit Card Information with a Mobile App or E-Commerce

Site, in %, by Age Group, April 2017

Share of Cardholders Who Loaded Credit/Debit Card Information on Their Mobile Phone/Wallet, in %, 2017

Awareness of Contactless Payment Methods, in % of Credit/Debit Cardholders, H1 2017

Breakdown of Contactless Card Payment Users and Apple Pay Users by Age Group, in %, Q2 2017

Share of Internet Users Who Installed an E-Wallet Mobile App, in %, by Age Group, April 2017

Share of Smartphone Users Indicating Security Concerns as a Hindrance to Making Mobile Payments, in %,

by Age Group, May 2017

Motives to Use Mobile Wallet as a Primary Payment Method, in % of Mobile Payment Users, September

2016

LATIN AMERICA

6.1. REGIONAL

Breakdown of E-Commerce Sales by Payment Methods, in%, 2017e

Share of Mobile Shoppers Who Use Mobile Wallets to Pay for Products/Services Purchased via Mobile

Device, in %, by Brazil, Chile, Colombia, Mexico and Peru, August 2016

Use of Second Factor Authentication Systems in E-Commerce, incl. Methods Used and Attitude, in % of

Banked Online Shoppers, by Selected Countries, 2017

6.2. BRAZIL


Breakdown of the Number of Payment Installments Used, in % of Online Shoppers, 2016 & 2017e

Share of Top 10 B2C E-Commerce Payment Methods of Orders Placed and Approved Orders, in %, and

Approval Rate by Payment Method, in %, Q1 2017

Breakdown of Payment Methods Used in the Last Online Purchase from International Site, in % of Cross-

Border Online Shoppers, 2013 - 2016

Reasons to Give Up an Online Purchase, in % of Online Shoppers, June 2017

Factors Important for the Decision to Purchase in E-Commerce, incl. Payment-Related, in % of Online

Shoppers, April 2017

Reasons For Using Boleto Bancario, in % of Online Shoppers Who Use Boleto Bancario, July 2017

Breakdown of Online Shoppers Who Pay with Boleto Bancario by Gender and Age Group, in %, July 2017

Payment Methods Used in M-Commerce, in % of Mobile Shoppers, September 2017

6.3. MEXICO

Online Payment Methods Used in E-Commerce, by Device Used, in % of Online Shoppers, August 2017

Offline Payment Methods Used in E-Commerce, by Device Used, in % of Online Shoppers, August 2017

Payment Methods Used in E-Commerce, in % of Online Shoppers, December 2016


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LATIN AMERICA (CONT.)

6.3. MEXICO (CONT.)

Reasons for Not Shopping Online, in % of Internet Users Who Do Not Shop Online, December 2016

Share of E-Commerce of Total Payments with Credit and Debit Cards, in %, 2016

Breakdown of E-Commerce Card Payment Transactions by Credit Card and Debit Card, in %, 2016

Number of Authorized Payment Transactions on E-Commerce Websites, in millions, Value, in MXN billion,

and Authorization Rate, in % of Transactions and in % of Transaction Value, by Credit Cards and Debit

Cards, Q1 2016 – Q3 2017

Chargeback Rate, in % of Number of Authorized Payment Transactions on E-Commerce Websites and in %

of Their Value, by Credit Cards and Debit Cards, Q1 2016 – Q3 2017

Share of Online Shoppers Who Stored Information With an Online Merchant and Type of Information

Stored with an Online Merchant, in % of Online Shoppers, 2016 & 2017

Reasons for Not Storing Credit/Debit Card Information With Online Shops, in % of Online Shoppers, 2016 &

2017

Top 5 Most Important Aspects in E-Commerce Payments, in % of Online Shoppers, February 2017

Payment App and Wallet Penetration, in % of Banked Internet Users, July 2016

6.4. COLOMBIA

Payment Methods Used in E-Commerce, in % of Online Shoppers, August 2016

Top 5 Motivations for Online Shopping, in % of Online Shoppers, August 2016

6.5. ARGENTINA

Breakdown of E-Commerce Sales by Payment Methods, in %, 2016

Breakdown of E-Commerce Sales Paid in Installments by Number of Installments, in %, 2016

Most Attractive Uses of Mobile Payment Services, in % of Smartphone Users, August 2016

Breakdown of Preferred Mobile Payment Providers, in % of Smartphone Users, August 2016

MIDDLE EAST

7.1. REGIONAL

Breakdown of Payment Methods Preferred in E-Commerce, in % of Online Shoppers in GCC, October 2016

Top 3 Barriers to Online Shopping, in % of Local Millennials in the GCC Who Did Not Shop Online, July 2017

Number of FinTech Startups in MENA, 2013, 2015 & 2020f

Share of Online Shoppers in MENA Who Used Smartphone to Pay for Purchases Online, in %, 2016

7.2. UAE

Breakdown of Payment Methods Used in E-Commerce by Cash on Delivery and Credit or Debit Card, in % of

Online Shoppers, March 2017


Share of Consumers Who Believe That Retailers They Shop at Deploy Payment Security Tools to Prevent

Fraud, by Retailers and Online Retailers, in %, 2016

7.3. SAUDI ARABIA

Payment Methods Used in E-Commerce, in % of Online Shoppers, May 2017


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MIDDLE EAST

7.3. SAUDI ARABIA (CONT.)

Breakdown of Payment Methods Most Used in Online Shops According to E-Commerce Merchants, in % of

Surveyed E-Commerce Merchants, June 2017

Perception of Increase in Credit Card Payments in Online Shops Over the Previous Year According to

E-Commerce Merchants, in % of Surveyed E-Commerce Merchants, June 2017

Reasons for Not Offering Credit Card Payments in Online Shops, in % of Surveyed E-Commerce Merchants

Who Do Not Accept Credit Card Payments in Their Shops, June 2017

7.4. ISRAEL

Perceived Disadvantages of Online Shopping, incl. Payment-Related, in % of Internet Users, September

2016

Share of Adult Internet Users in Israel Who Use Mobile Wallet Apps to Purchase Goods or Services At Least

Once a Month, in %, May 2017

7.5. IRAN

Market Shares of the Top 3 Online Payment Gateway Operators, in %, December 2016

7.6. QATAR

Payment Methods Preferred in E-Commerce, in % of Online Shoppers, 2016

7.7. KUWAIT


7.8. LEBANON

Payment Methods Preferred in E-Commerce, in % of Online Shoppers, 2016

List of Selected Payment Providers, by Category, 2016

7.9. BAHRAIN

Barriers to Shopping Online, incl. Payment-Related, in % of Non-Online Shoppers, 2016

AFRICA

8.1. REGIONAL

Number of Registered Mobile Money Accounts in Sub-Saharan Africa, in millions, December 2005 &

December 2016

8.2. SOUTH AFRICA

Breakdown of Payment Methods Preferred in E-Commerce, in % of Online Shoppers, August 2017

Breakdown of Factors that Would Encourage to Shop Online More, incl. Payment-Related, in % of Online

Shoppers, August 2017

Breakdown of Barriers to E-Commerce, incl. Payment-Related, in % of Internet Users Who Do Not Shop

Online, August 2017

Breakdown of Types of Purchases for Which Non-Online Shoppers Would be Most Comfortable to Make

Their First Online Payment, in % of Internet Users Who Do Not Shop Online, August 2017

Share of Online Shoppers Who Believe Their Credentials Are Not Safe When Shopping Online, in %, March 2017


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AFRICA (CONT.)

8.3. NIGERIA

Number and Value of Internet (Web) and Mobile Payment Transactions, in millions and in NGN billion, 2011-

2016 & H1 2017

Breakdown of Experience with Mobile Money, in % Adults, 2016

Main Purposes of Using Mobile Money Services, in % Mobile Money Users, 2016

8.4. EGYPT

Top 3 Payment Methods Preferred in E-Commerce, in % of Online Shoppers, 2016

8.5. KENYA

Breakdown of Payment Methods Preferred in E-Commerce, in % of Online Shoppers, November 2016

Mobile Payment Statistics, incl. Number of Transactions, in millions, Value of Transactions, in KES billion,

Number of Accounts, in millions, and Number of Agents, in thousands, 2008 – 2017

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REPORT-SPECIFIC SAMPLE CHARTS

GENERAL METHODOLOGY OF OUR MARKET REPORTS Secondary Market Research

The reports are compiled based on secondary market research.

Secondary research is information gathered from previously published

sources. Our reports are solely based on information and data acquired

from national and international statistical offices, industry and trade

associations, business reports, business and company databases,

journals, company registries, news portals and many other reliable

sources. By using various sources we ensure maximum objectivity for all

obtained data. As a result, companies gain a precise and unbiased

impression of the market situation.

Cross referencing of data is conducted in order to ensure

validity and reliability.

The source of information and its release date are provided on

every chart. It is possible that the information contained in one chart is

derived from several sources. If this is the case, all sources are mentioned

on the chart.

The reports include mainly data from the last 12 months prior

to the date of report publication. Exact publication dates are mentioned in

every chart.

Definitions

The reports take into account a broad definition of B2C E-

Commerce, which might include mobile commerce. As definitions may

vary among sources, exact definition used by the source (if available) is

included at the bottom of the chart.

Chart Types

Our reports include text charts, pie charts, bar charts, rankings,

line graphs and tables. Every chart contains an Action Title, which

summarizes the main idea/finding of the chart and a Subtitle, which

provides necessary information about the country, the topic, units or

measures of currency, and the applicable time period(s) to which the data

refers. With respect to rankings, it is possible that the summation of all

categories amounts to more than 100%. In this case, multiple answers were

possible, which is noted at the bottom of the chart.

Report Structure

Reports are comprised of the following elements, in the following

order: Cover page, preface, legal notice, methodology, definitions, table of

contents, management summary (summarizing main information

contained in each section of report) and report content (divided into

sections and chapters). When available, we also include forecasts in our

report content. These forecasts are not our own; they are published by

reliable sources. Within Global and Regional reports, we include all major

developed and emerging markets, ranked in order of importance by using

evaluative criteria such as sales figures.

Notes and Currency Values

If available, additional information about the data collection, for

example the time of survey and number of people surveyed, is provided in

the form of a note. In some cases, the note (also) contains additional

information needed to fully understand the contents of the respective data.

When providing information about amounts of money, local

currencies are most often used. When referencing currency values in the

Action Title, the EUR values are also provided in brackets. The conversions

are always made using the average currency exchange rate for the

respective time period. Should the currency figure be in the future, the

average exchange rate of the past 12 months is used.

METHODOLOGY OF OUR GLOBAL ONLINE PAYMENT METHODS: FULL YEAR 2017

Report Coverage

This report covers the global online payment market. It takes

into account a wide definition of online payment, including payment

methods used in online shopping and mobile payment, such as remote

and proximity payments.

Major B2C E-Commerce markets in all global regions are

covered, including advanced and emerging, while data availability varied

across the countries.

The report includes data mostly published within 2017. The

exact date of publication of the source is stated on each chart. The time

period which the data refers to differs by source.

Report Structure

The global chapter opens the report, featuring an overview of

global online and mobile payment developments. The rest of the report is

divided by regions presented in the descending order of B2C E-Commerce

sales.

Within each region, the countries are also ranked by B2C E-

Commerce sales and, where applicable, grouped by advanced and

emerging markets. Furthermore, where available, regional information was

also included.

Depending on data availability, the following types of market

information are included: the most used and/or most preferred payment

methods among online and mobile shoppers, information about online and

mobile payment users, such as security perceptions and criteria for

payment method selection, breakdown of E-Commerce sales by payment

methods, number and value of online/mobile payment transactions.

Not all the mentioned types of information are available for each

of the covered countries. For selected countries leading in terms of B2C E-

Commerce sales, also online and mobile payment trends and news about

major players, such as payment providers, banks and retailers are

presented on text charts.


16

Europe Online Payment Methods: Full Year 2017

Asia-Pacific Online Payment Methods: Full Year 2017

Innovation Trends in Global Retail and Payments 2017

Global E-Commerce Marketplaces 2018

Top 5 Country B2C E-Commerce Sales Forecasts: 2017 to 2021

Global Cross-Border B2C E-Commerce 2017

Global Digital Gaming Market 2017

Asia-Pacific B2C E-Commerce Market 2018

Southeast Asia B2C E-Commerce Market 2018

Africa B2C E-Commerce Market 2018

Middle East B2C E-Commerce Market 2018

North America B2C E-Commerce Market 2017

Latin America B2C E-Commerce Market 2017

Europe B2C E-Commerce Market 2017

June 2018

June 2018

October 2017

March 2018

December 2017

February 2017

August 2017

June 2018

May 2018

March 2018

January 2018

December 2017

October 2017

July 2017

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UPCOMING RELATED REPORTS

REPORT PUBLICATION

DATE

PRICE*

North America Online Payment Methods: Full Year 2017

Global Mobile Payment Methods: Full Year 2017

July 2018

July 2018

€ 950

€ 1,950


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Documents

GLOBAL ONLINE PAYMENT METHODS: FULL YEAR 2017 · spurred by their popularity in the fastest growing E-Commerce markets including China and India. Overall, emerging markets are ahead