Global Management Academy · PDF fileSelecting your ILM Courses ... or aspiring Leadership and managers to develop the skills and knowledge to manage effectively in diverse business

ILM LEVEL 4 QUALIFICATIONS HANDBOOK

Global Management Academy

www.globalmanagementacademy.co.uk

Global Management Academy

Global Management Academy | Tel: 028 9064 0231| www.globalmanagementacademy.co.uk 2

CONTENTS

Global Management Academy – ILM Level 4 Program .......................................................................................... 5

Qualification Specifications ................................................................................................................................ 5

Level 4 Award in Leadership and Management: ............................................................................................ 5

Level 4 Certificate in Leadership and Management: ...................................................................................... 5

Level 4 Diploma in Leadership and Management: ......................................................................................... 5

Progression ..................................................................................................................................................... 5

Admission requirements .................................................................................................................................... 5

Duration and Schedule ....................................................................................................................................... 6

Assessment......................................................................................................................................................... 6

Learning with Global .......................................................................................................................................... 6

Selecting your ILM Courses ................................................................................................................................ 7

Group 1 Units .................................................................................................................................................. 7

Group 2 Units .................................................................................................................................................. 7

People Management Courses ................................................................................................................................. 9

Planning and Allocating Work ............................................................................................................................ 9

Building an Effective Team ................................................................................................................................. 9

DELEGATING Authority ..................................................................................................................................... 10

Managing Conflict ............................................................................................................................................ 10

Stress Management ......................................................................................................................................... 11

Managing Stress and Conflict ........................................................................................................................... 11

Understanding Performance mgt. .................................................................................................................... 12

Managing Recruitment ..................................................................................................................................... 12

Developing Yourself and Others ....................................................................................................................... 13

Developing People ........................................................................................................................................... 13

Managing for Performance .............................................................................................................................. 14

Coaching and Mentoring Staff ......................................................................................................................... 14

Leading and Motivating a Team ....................................................................................................................... 15

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Organizing and Delegating ............................................................................................................................... 15

Managing Training and Coaching ..................................................................................................................... 16

Managing Discipline ......................................................................................................................................... 16

Business Management Courses ............................................................................................................................ 17

Understanding Costs and Budgets ................................................................................................................... 17

Understanding Finance .................................................................................................................................... 17

Managing Workplace Projects ......................................................................................................................... 18

Managing Business Improvement .................................................................................................................... 18

Understand Quality Management ................................................................................................................... 19

Managing Risk .................................................................................................................................................. 19

Understand Innovation & Change .................................................................................................................... 20

Managing Customer Relations ......................................................................................................................... 20

Problem Solving................................................................................................................................................ 21

Making a Financial Case ................................................................................................................................... 21

Managing Change ............................................................................................................................................. 22

Manage Continuous Improvement .................................................................................................................. 22

Managing Service Quality ................................................................................................................................. 23

Understanding the Organization ...................................................................................................................... 23

Leading Innovation and Change ....................................................................................................................... 24

Your Organization Environment ....................................................................................................................... 24

Managing Materials & Equipment ................................................................................................................... 25

Efficiency and Effectiveness ............................................................................................................................. 25

Managing Resources ........................................................................................................................................ 26

Managing Organizational Projects ................................................................................................................... 26

Contribute to Innovation .................................................................................................................................. 27

Develop an Innovative Culture ......................................................................................................................... 27

Planning a Complex Team Activity ................................................................................................................... 28

Interpreting Financial Statements .................................................................................................................... 28



Marketing and Sales Management ....................................................................................................................... 29

Understanding Marketing ................................................................................................................................ 29

Marketing Management .................................................................................................................................. 29

Communication Skills for Business ....................................................................................................................... 30

Understanding Communication ....................................................................................................................... 30

Make Professional Presentations ..................................................................................................................... 30

Managing Meetings .......................................................................................................................................... 31

Negotiating and Networking ............................................................................................................................ 31

Writing for Business ......................................................................................................................................... 32

Management Communication ......................................................................................................................... 32

Leadership ............................................................................................................................................................ 33

Understanding Leadership ............................................................................................................................... 33

Becoming an Effective Leader .......................................................................................................................... 33

Develop and lead Teams .................................................................................................................................. 34

Leading and Motivating a Team ....................................................................................................................... 34

Assessing your Leadership ............................................................................................................................... 35

Developing your Leadership Styles .................................................................................................................. 35

Personal Effectiveness .......................................................................................................................................... 36

Managing Personal Development .................................................................................................................... 36

Develop Workplace Relationships .................................................................................................................... 36

Appendix 1: Sample Assessment (Workplace Assignments) ................................................................................ 37

Contact Us ............................................................................................................................................................ 39



GLOBAL MANAGEMENT ACADEMY – ILM LEVEL 4 PROGRAM

The ILM Level 4 Award, Certificate, and Diploma, in Leadership and Management are designed

to enable experienced, or aspiring Leadership and managers to develop the skills and

knowledge to manage effectively in diverse business environments, and to acquire a

qualification which offers a strong foundation for a career in management and leadership.

QUALIFICATION SPECIFICATIONS

The Level 4 program comprises 3 qualifications:

LEVEL 4 AWARD IN LEADERSHIP AND MANAGEMENT:

The Level 4 Award in Leadership and Management is a concise qualification which gives an introduction to the

basic skills, knowledge, and understanding required by today’s Leaders and managers. Candidates are

required to complete a total of 5 Credits (Level 4 units only) to qualify for the Level 4 Award in Leadership and

Management.

LEVEL 4 CERTIFICATE IN LEADERSHIP AND MANAGEMENT:

The Level 4 Certificate in Leadership and Management builds and broadens the skills and knowledge gained in

the Award. Candidates are required to complete a total of 13 Credits to qualify for the Level 4 Certificate in

Leadership and Management. (Candidates can select up to 6 credits from Levels 3 and 5 units).

LEVEL 4 DIPLOMA IN LEADERSHIP AND MANAGEMENT:

The Level 4 Diploma in Leadership and Management is a comprehensive qualification which helps Middle

managers take control of most aspects of the management of a business team, or non-commercial operation.

Candidates are required to complete a total of 37 Credits to qualify for the Level 4 Diploma in Leadership and

Management. (Candidates can select up to 18 credits from Levels 3 and 5 units).

PROGRESSION

Learners may progress from the Award in Leadership and Management to the Certificate or Diploma in

Leadership and Management. (Please note participants may join the Certificate or Diploma directly and are not

required to undertake the Award or Certificate as a prerequisite.)Learners may also progress to another

qualification at a suitable level within the Qualifications and Credit Framework, for example the ILM Level 5

Award, Certificate or Diploma in Leadership and Management.

ADMISSION REQUIREMENTS

There are no formal entry requirements but participants will normally be practicing or aspiring Leadership and

managers with the opportunity to meet the assessment demands and have a background that will enable

them to benefit from the program.



DURATION AND SCHEDULE

Learners are free to complete the ILM Award and Certificate programs at their own pace. However, there are

time limits from the date of enrolment to completion (see below):

Level 4: Award in Leadership and Management must be completed within 8 months from the date of

enrolment.

Level 4: Certificate in Leadership and Management must be completed within 12 months from the

date of enrolment.

Level 4: Diploma in Leadership and Management must be completed within 24 months from the date

of enrolment.

You will need to allocate between 10 and 20 hours to each course in the program. Additionally, you will be

required to complete work-based research for the assignments (varies between assignments). Free extension

on the completion dates may be possible.

ASSESSMENT

The assessments required for the program are as follows: One work-based assignment, or written report for

each unit of study. Note: More details on assessment policy are provided in Section 4. An example of a work-

based assessment are provided in Appendix 2.

Workplace assignments are marked by your tutor and your assignment will be marked and returned to you

within 5 working days of receipt.

Grades are awarded out of 100, with a marking scale provided to guide assessment. The template used is

available in Appendix 1. A Pass mark of 50% is required on assignments.

LEARNING WITH GLOBAL

HOW IT WORKS

When you enrol in a Global course, you get immediate access to our E-Learning Portal. Online courses contain:

Online presentations

Online quizzes

Online self-assessments

Online Case Studies

Online videos

Online Virtual Tutor commentary

Downloadable learning manual (100 pages +) / workbooks / additional articles and Excel worksheets Global courses also contain comprehensive paper based learning materials, which you can download and print. SUPPORT

In addition, you will have the support of a dedicated Global Tutor throughout your program. Your Global Tutor

will contact you immediately on enrolment, and will work through the Induction with you, explaining the

learning process, and resources and support available. Your Tutor will provide continuous support through

email and phone.



SELECTING YOUR ILM COURSES

You can select from more than 60 courses when studying for an ILM Level 4 qualification. Before, you select

your courses, you should familiarise yourself with the credit requirement and the ‘rules of combination’ for the

qualification you are considering.

We suggest you discuss this with your Global Coach, or your Training / HR Manager.

Award Certificate Diploma

Minimum 5 credits,

Minimum of two units from Group 1

All units must be taken from Group 1

Minimum 13 credits

Choice of units from Groups 1 and 2

Maximum of 6 credits from Group 2

Total credit value of 37 credits

Choice of units from Groups 1 and 2

Maximum of 18 credits from Group 2

See over for the list of courses in Groups 1 and 2….

GROUP 1 UNITS

LEVEL 4 UNITS

8605-400 Understanding the Management Role to Improve Management Performance (4 credits)

8605-401 Planning and Leading a Complex Team Activity (4 credits)

8605-403 Managing Risk in the Workplace (3 credits)

8605-404 Delegating Authority in the Workplace (3 credits)

8605-405 Developing People in the Workplace (5 credits)

8605-406 Developing Your Leadership Styles (4 credits)

8605-407 Understanding Financial Management (3 credits)

8605-408 Management Communication (4 credits)

8605-409 Managing Personal Development (15 credits) (Diploma only)

8605-412 Managing Meetings (3 credits)

8605-413 Managing Marketing Activities (3 credits)

8605-415 Motivating People in the Workplace (2 credits)

8605-416 Solving Problems by Making Effective Decisions in the Workplace (3 credits)

8605-417 Managing and Implementing Change in the Workplace (6 credits)

8605-420 Budgetary Planning and Control (3 credits)

8605-421 Interpreting Financial Statements to assess Organisational Performance using ratios (3 credits)

8605-422 Understanding the Importance of Marketing for an Organisation (4 credits)

8605-427 Developing a Culture to Support Innovation and Improvement (3 credits)

GROUP 2 UNITS

8605-300 Solving Problems and Making Decisions (2 credits)

8605-301 Understanding Innovation and Change in an Organisation (2 credits)

8605-302 Planning Change in the Workplace(2 credits)

8605-303 Planning and Allocating Work (2 credits)

8605-304 Writing for Business (1 credit)

8605-305 Contributing to innovation and creativity in the workplace (2 credits)



8605-306 Understanding Customer Service Standards and Requirements (2 credits)

8605-307 Giving Briefings and Making Presentations (2 credits)

8605-308 Understanding Leadership (2 credits)

8605-309 Understand How to Establish an Effective Team (1 credit)

8605-310 Understanding How to Motivate to Improve Performance (2 credits)

8605-311 Developing Yourself and Others (2 credits)

8605-312 Understanding Conflict Management in the Workplace (1 credit)

8605-313 Understanding Stress Management in the Workplace (1 credit)

8605-317 Understanding Training and Coaching in the Workplace (2 credits)

8605-318 Understanding Quality Management in the Workplace (2 credits)

8605-319 Understanding Organising and Delegating in the Workplace (1 credit)

8605-320 Managing Workplace Projects (2 credits)

8605-323 Understand Performance Management (2 credits)

8605-324 Understanding Costs and Budgets in an Organisation (1 credit)

8605-326 Understanding the Communication Process in the Workplace (2 credits)

8605-327 Understanding Negotiation and Networking in the Workplace (1 credit)

8605-328 Understand How to Lead Effective Meetings (2 credits)

8605-330 Understanding Marketing for Managers (1 credit)

8605-339 Understanding Good Practice in Workplace Coaching (2 credits)

8605-341 Leading and Motivating a Team Effectively (2 credits)

8605-501 Managing Improvement (3 credits)

8605-502 Making a Financial Case (3 credits)

8605-504 Leading Innovation and Change (5 credits)

8605-505 Managing Individual Development (4 credits)

8605-506 Managing Stress and Conflict in the Organisation (3 credits)

8605-509 Managing Customer Relations (3 credits)

8605-510 Managing for Efficiency and Effectiveness (4 credits)

8605-511 Managing Projects in the Organisation (4 credits)

8605-512 Managing Resources (4 credits)

8605-518 Making Professional Presentations (2 credits)

8605-519 Developing and Leading Teams to Achieve Organisational Goals and Objectives (4 credits)

8605-520 Assessing your own Leadership Capability and Performance (6 credits)

8605-521 Managing Own Continuing Professional Development (15 credits)

8605-522 Becoming an Effective Leader (5 credits)

8605-505 Managing Individual Development (4 credits)

8605-530 Understanding the Skills, Principles and Practice of Effective Management Coaching and

Mentoring (5 credits).

You will find our courses listed in 6 categories:

1. People Management

2. Business Management

3. Marketing and Sales Management

4. Communication Skills

5. Leadership

6. Managing Personal Effectiveness

See over…….



PEOPLE MANAGEMENT COURSES

PLANNING AND ALLOCATING WORK

Course Overview

A new promotion will mean new challenges and

more responsibilities. Supervising others can be a

tough job. Between managing your own time and

projects, helping your team members solve

problems and completing tasks, and reporting to

your managers, your day can fill up before you

know it.

In this introductory course in Supervision Skills,

you will learn how to plan and control the work

environment; provide leadership, support, and

management for your team, while delivering on

business goals and targets. You will also learn how

to assign and manage work, how to delegate

successfully, and control the work activity to

ensure standards and desired outcomes are

achieved.

Course Content

• Understanding the Front-line Manager role • Understanding the functions of management • Planning and Team Goal Setting • Planning the work of the team • Managing with Authority • Assigning work • Effective delegation • Implementing Delegation • Controlling work • Giving Feedback • Tips for the New Supervisor

Suitable for: New and Experienced Supervisors, and staff preparing for promotion Course Duration: 10 Hours Certification: Global Management Academy Certificate Delivery: On-line Resources: Learners manual, additional articles, and worksheets ILM Equivalence: 8605-303 Planning and Allocating Work (2 credits)

BUILDING AN EFFECTIVE TEAM

Course Overview

As a frontline manager, you are expected to not

only build your team, but also to continually

motivate and develop the team to work

independently to solve problems and drive

improvement.

This course introduces the principles of building

effective teams using the Tuckman Model

(Forming, Storming, Norming, and Performing).

You will learn how to apply this model, and how to

create a team charter, and align the team with

goals of the organization. In addition, you will

learn how to challenge and motivate and the team

work cohesively to achieve team and business

objectives.

Course Content

Characteristics of high performing teams

The Tuckman team development model

Understanding Types of Teams

Creating a team charter

Team roles and achieving a balanced high performance team

Building Self-Directed Teams

Managing the Team development stages: o Forming your Team o Storming - the foundations for action o Norming - focus on tasks o Performing – focus on achievement

Building Trust and Loyalty

Defining Team Success

The Expectancy Theory of motivation

Encouraging Teamwork through trust and leadership

Suitable For: Supervisors and Managers Course Duration: 10 Hours Certification: Global Management Academy Certificate Delivery: On-line Resources: Learners manual, additional articles, and worksheets ILM Equivalence: 8605-309 – Understanding how to Establish an Effective Team (1 Credit)



DELEGATING AUTHORITY

Course Overview

Learning to delegate effectively is one of the most

valuable skills a business leader can master.

Delegating enables employees who work for you

to be able to handle responsibilities, and develop

their self-confidence and their decision-making

skills. Most importantly, delegation simultaneously

allows you to advance to other career building

opportunities within your organization.

By the end of this course you will be able to

improve productivity and efficiency through

effective, intelligent, and planned delegation.

Course Content

The content of this course comprises:

Understanding the theory underpinning

contemporary management practice

Understanding the value of delegation.

Knowing which of your roes and activities can

be delegated

Knowing which Level of Delegating to apply to

different situations.

Using a planned approach to Delegating tasks

to your team.

How to brief your people for successful

delegation

Monitoring and supporting delegation

Evaluating the effectiveness of your

delegation

Overcoming obstacles to delegation

Recognizing the contribution of your people

Suitable for: Experienced managers, project managers and team leaders. Course duration: 20 hours (at learner's pace) Certification: Global Management Academy Cert. Access duration: 90 days from date of purchase Online delivery: Video, presentations, quizzes, self-assessments, virtual tutor Resources: Comprehensive Learner's Manual, articles, and worksheets Support: Personal coach email support throughout the course ILM equivalence: 8605-404 –Delegating Authority in the Workplace (3 Credits)

MANAGING CONFLICT

Course Overview

Do you ever feel apprehensive about raising a

concern or problem with someone, but know that

it will only get worse if you don't?

And do you know how to resolve conflict that has

already set in? Can you deal calmly with difficult

people, and manage your own emotions as well as

theirs? Can you find an outcome that will satisfy

everyone?

This short course will equip you with powerful,

practical strategies for resolving workplace

conflicts (and tiffs at home too!). Learn how to

turn challenging conversations with difficult

people into a foundation for improved

relationships, enhanced morale, and increased

productivity.

This course will give participants a six-step process

that they can use and modify to resolve conflicts of

any size. Participants will also learn crucial conflict

resolution skills, including dealing with anger, the

Johari Window, and using the Agreement Frame.

Course Content

The content of the course includes:

The Thomas-Kilman Conflict Resolution

Instrument

Creating the Atmosphere for Resolution

Focusing on Individual and Shared Needs

Getting to the Root Causes

Generating Options

Building a Solution

Managing the Process

The Agreement Frame

Suitable For: All Learners Course Duration: 10 Hours Certification: Global Management Academy Certificate Delivery: On-line Resources: Learners manual, additional articles, and worksheets ILM Equivalence: 8605-312 – Understanding Conflict Management in the Workplace (1 Credit)



STRESS MANAGEMENT

Course Overview

Stress is a normal feature of the human

experience, whether at work, or at home. The

harmful effects of prolonged stress are loss of

motivation, exhaustion, and potentially serious

mental and physical health problems.

This course commences with acquiring a personal

insight into the effects of stress, and how you can

control your personal stress. You will then go on

to examine the stress factors in your workplace,

and learn a range of techniques to improve how

you approach and manage work schedules,

manage relationships with your team and

colleagues, and how you can build up a strong

personal stress defence foundation. You will also

learn how to recognize stress in your people, and

to provide, or seek appropriate types of support.

Course Content

The content of this course includes:

Understanding the biology of Stress

Understanding how stress affects your life.

Identify your Work Stress Profile

Understanding the effects of stress on your people

The Role of the manager

Using the 3 A's approach to Managing Stress

Taking Control at Work

Managing Environmental Stress

Working with Powerful people

The Power of Positive Thinking

Setting up Stress Defences

Management Competence and Managing Stress

The Role of the Organization in Managing Stress

Suitable For: Front line managers and supervisors Course Duration: 10 Hours Assessment: Online Quizzes Certification: Global Management Academy Cert. Delivery: On-line Resources: Learners manual, Personal Assessment tools, additional articles, and worksheets. ILM Equivalence: 8605-313 – Understanding Stress Management in the Workplace (1 Credit)

MANAGING STRESS AND CONFLICT

Course Overview

Stress and Conflict are normal features of a work

environment. As a manager, your role is vital in

both controlling stress and conflict, but also in

ensuring you build an organization which actively

seeks to reduce stress and conflict

In this course, you will first assess your own

competence as a leader in containing and

managing stress in your team. You will then assess

stress and conflict risk within your organization.

You will learn a range of techniques to improve

how you manage your people to reduce stress and

conflict, and, and learn about the processes and

best practices that the organization can apply to

become a leader in safe and healthy working

practices. In addition, you will also have access to

resources to help your team leaders improve their

competence in preventing stress and conflict

Course Content

Understanding Stress

The effects of stress and conflict on you personally

The effects of stress on your people

The Role of the manager in managing stress

Management Competence and Managing Stress

Role of the Organization in Managing Stress

Organizational stress risk assessment

Organizational legal and social responsibilities in managing stress and conflict

managing Bullying and Harassment

Understanding conflict

Assessing your conflict management skills

Techniques for managing conflict Suitable For: Experienced Middle and Senior Managers, and H-R Practitioners Course Duration: 20 Hours Certification: Global Management Academy Cert. Resources: Learners manual, additional articles, and worksheets Assessment: Online quizzes and workplace assignment ILM Equivalence: 8605-506 – Managing Stress and Conflict Management in the Organization (3 Credits)



UNDERSTANDING PERFORMANCE MGT.

Course Overview

For managers, one of the most challenging aspects of the work is the performance review meeting. This short face-to-face interview is so often the source of conflict, and lasting disappointment, that many managers seek to avoid it altogether.

But performance Management is much more than this meeting with your people. Performance Management involves a much wider and ongoing process of helping your people achieve their potential, while contributing towards the overall success of the organization.

In this course, you will learn techniques to plan for and manage employee performance, and the communication and other techniques required to manage the performance interview. You will learn to handle performance review discussions with employees with confidence, and control discussions which encounter disagreement and confrontation and counsel employees with performance problems.

Course Content

Understanding Performance Management

Understanding Business Objectives and the need for alignment

Understanding the Manager's Role in performance Management

Preparing for Performance Reviews

Managing the Review Meeting

Planning Performance

Developing your People

Dealing with Under-Performance

Suitable For: Supervisors and Managers Course Duration: 10 Hours Course Access: 90 days from date of purchase Certification: Global Management Academy Certificate Delivery: On-line Resources: Learners manual, additional articles, and worksheets ILM Equivalence: 8605-323 – Understanding Performance Management (2 credits)

MANAGING RECRUITMENT

Course Overview

This very comprehensive course in Managing

Recruitment is designed for HR Personnel, and

managers who need to gain expertise in recruiting

and selecting personnel.

You will learn how to plan your workforce and how

to develop an approach to recruitment and

selection which optimises employee retention and

return on investment for the organization. You will

learn how to apply succession planning and

manage redundancy and redeployment.

You will also learn a range of practical skills such as

interviewing and counselling staff, the use of

assessment centres for selection and promotion of

staff.

Course Content

• Human resource planning techniques

• Techniques for succession planning

• Retention Management

• Use of outsourcing, subcontracting,

• Redundancy and redeployment

• Recruitment policies and procedures

• Legal aspects of recruitment and selection

• Advertising vacancies (internal and external)

• Techniques for job analysis

• Job specifications and job descriptions

• Selection techniques

• Successful Interviewing

• Testing, and assessment centres,

• Using References and follow up

Suitable For: H-R Personnel and other Managers Course Duration: 20 Hours Course Access 90 days from date of purchase Certification: Global Management Academy Certificate Delivery: On-line Resources: Learners manual, additional articles, and worksheets ILM Equivalence: 8605-514 – Managing Recruitment (5 credits)



DEVELOPING YOURSELF AND OTHERS

Course Overview

As a manager, you will be required to get the best possible performance from your people. To achieve this, you will need to help your people develop their knowledge and skills, their competencies, to support the business and grow as individuals. To do this, you will first need to have a clear eye on your career; and know what you want to achieve in your career. This course helps you set personal career objectives, prepare a Personal Development Plan, and identify learning activities which will help you achieve your long term career goals. In addition, you will learn how to advise your team on their development needs, and how to advise them on improving their personal performance. You will learn how to help your people plan their personal growth, and how to support them through the learning process. You will also learn how to apply this planning to the management of performance, and accountability and performance improvement planning.

COURSE CONTENT The content of this course includes:

Understanding the requirements of your job

Identifying Career Goals (Personal SWOT)

Knowing your personal learning style

Planning Personal Development

Aligning with Organizational Goals

Setting Personal (SMART) Goals

Analyze Employee performance to identify

development needs

Identify employee training and development

needs

Providing Support for learning

Evaluate Learning Outcomes

Suitable For: Middle Managers Course Duration: 20 Hours Course Access: 90 days from date of purchase Certification: Global Management Academy Cert. Delivery: On-line Resources: Learners manual, articles, worksheets ILM Equivalence: 8605-311 Developing Yourself and Others (2 credits)

DEVELOPING PEOPLE

Course Overview

This course is designed for Middle Managers and HR professionals who are seeking to transform their organization through planned and structured human resources development. This course will help you build the capabilities of your people in alignment with organization needs, but also help you inspire, motivate, and challenge your people to realize their full potential. You will learn about the tools and techniques for assessing training and development needs. You will also learn about the range of development options available, and how to develop specific growth plans for individuals and teams. In addition, you will learn how to help your people plan their careers, and how to support them through the learning and development process. You will also learn how to apply this planning to the management of performance, and accountability and performance improvement planning

Course Content

Understanding organizational Strategy and

Learning and Development needs

Diversity and Organizational Values

Using Performance Appraisal effectively

Developing Effective Feedback processes

Planning Career and Individual Development

Helping employees Identify Career Goals

Analyse Employee performance to identify

training and development needs

Understanding learning styles

Providing Support for learning

Evaluating Learning Outcomes

Maintaining Employee Motivation

Suitable For: Middle Managers & HR Staff Course Duration: 20 Hours Course Access: 90 days from date of purchase Certification: Global Management Academy Cert. Delivery: On-line Resources: Learners manual, articles, worksheets ILM Equivalence: 8605-405 Developing People in the Workplace (5 credits)



MANAGING FOR PERFORMANCE

Course Overview

In successful organizations, managing business performance and managing the performance of people are becoming increasingly aligned. Performance-focused organizations cascade strategy, and ensure staff at all levels of the organizations work together for the achievement of the organizations strategic agenda. Managers need to have the knowledge and the tools to build this alignment.

The content of this course will help you put strategy at the heart of the work of your organization, and enable you to take much more control over the work of your team, to be able to demonstrate to your CEO and the Board the visible commitment of your team to delivering on business objectives. It will also help you get more out of your team using some proven tools and techniques and to enhance team motivation, and commitment to delivering results.

COURSE CONTENT This course comprises the following units:

Understanding Managing for Performance

Understanding Organization Strategy

Implementing Business Strategy

Management by Objectives

The Functions of Management

Setting Team Goals

Motivating the Team for Performance

Goal Setting and Motivation

Management Controls and Performance

Measuring Performance

Using the Balanced Scorecard

Managing Accountability

Feedback for Performance

Learning Management

Suitable For: Middle and Senior Managers Course Duration: 12 - 20 Hours Certification: Completion Certificate Resources: Learners manual, additional articles, and worksheets Assessment: Online quizzes and workplace assignment ILM Equivalence: 8605-400 – Understanding the Management Role to Improve Performance (4 Credits)

COACHING AND MENTORING STAFF

Course Overview

Increasingly companies, both large and small, are

starting to add another responsibility to busy

managers’ plates—coaching. It is common for

today’s managers to refer to one-on-one meetings

with their employees as a coaching session and for

some of these managers to be enrolled in a

coaching training program.

This course is designed for experienced managers

tasked with getting the very best out of their

people, using creative and intelligent use coaching

and mentoring in the workplace. The course helps

managers develop the skills and knowledge to plan

for and implement coaching session with their

employees, and with teams. Additionally, you will

learn how to implement mentoring programs and

engage other managers in assisting in developing

your people.

COURSE CONTENT This course comprises the following units:

Understanding Employee Performance

The Role of Coaching and Mentoring

Coaching and Performance

Characteristics of an Effective Coach

Understanding learning styles

Identify employee training and development needs

Using the GROW Coaching Model

Using the Outcomes Model

Setting up Personal Development Plans

Coaching Methods for Teams

Developing Mentoring Programs

Providing Feedback on learning

Suitable For: Middle and Senior Managers Course Duration: 12 - 20 Hours Certification: Completion Certificate Resources: Learners manual, additional articles, and worksheets Assessment: Online quizzes and workplace assignment ILM Equivalence: 8605-530 – Understanding the Skills, Principles and Practice of Effective Management Coaching and Mentoring (5 Credits)



LEADING AND MOTIVATING A TEAM

Course Overview

Is your team achieving its targets? Are the people

in your team motivated? Is there conflict in the

team which is holding you back? Do you find

yourself under pressure to get more out of your

team? What do you need to do to improve team

performance? This course is about taking your

team to the next level.

The course begins with an in-depth evaluation

your team effectiveness, enabling you to identify

the capabilities you need to build or acquire to

optimize performance. You will learn how to apply

a number of motivational strategies, and

interpersonal management techniques to enhance

team cohesiveness and commitment to

organizational goals.

You will also learn how to establish a strong

performance focus, by building feedback and

reward processes which work.

COURSE CONTENT


Unit 1: Getting Started

Unit 2: Defining Team Effectiveness

Unit 3: Creating a Shared Vision and Purpose

Unit 4: Building a Cohesive Team

Unit 5: Motivating your Team

Unit 6: Goal Setting and Motivation

Unit 7: Setting High Expectations

Unit 8: The Team Performance Plan

Unit 9: Communication and Performance

Unit 10: Developing the Team

Unit 11: Wrapping up

Suitable For: First Line and Middle Managers Course Duration: 20 Hours Certification: Completion Certificate Resources: Learners manual, additional articles, and worksheets Assessment: Online quizzes and workplace assignment ILM Course: 8605-341 Leading and Motivating a Team Effectively (2 credits)

ORGANIZING AND DELEGATING

Course Overview

The ability to delegate is one of the core indicators

of success for the effective leader. This course is

designed for managers, supervisors, or team

leaders across all sectors, who need a better

understanding of how and when to delegate.

This course is suitable for new managers or those

managers who are taking on more roles, and need

to share of the burdens of leadership and

management with their team.

You will learn how to plan the work of your team

and how to effectively assign work to team

members and improve employee motivation and

performance.

COURSE CONTENT



Unit 2: The Functions of Management

Unit 3: Understanding Delegation

Unit 4: Preparing to Delegate

Unit 5: Knowing who and what

Unit 6: Briefing for Effective Delegating

Unit 7: Providing Support for staff

Unit 8: Monitoring Progress

Unit 9: Evaluate and learn

Unit 10: Wrapping -up

Suitable For: Team leaders and front-line Managers Course Duration: 20 Hours (You will have access to your course for 90 days from date of purchase) Certification: Global certificate of completion ILM Course: 8605-319 Understanding Organising and Delegating in the Workplace (1 credit)



MANAGING TRAINING AND COACHING

Course Overview

This course will help you build the capabilities of

your people in alignment with organization needs,

and help you inspire, motivate, and challenge your

people to realize their full potential.

You will learn about the tools and techniques for

assessing training and development needs, and the

resources available to you, both inside and outside

your organization to do this. You will also learn

about the range of development options available,

and how to develop specific growth plans for

individuals and teams

In addition, you will learn how to use your

organizations performance appraisal system to

advise your team members on their development

needs, and how to improve their personal

performance.

You will learn how to help your people plan their

careers, and how to support them through the

learning and development process.

COURSE CONTENT


Unit 2: Training and Employee Development

Unit 3: The Managers Role in Employee Development

Unit 4: Training Needs Assessment

Unit 5: Learning Styles

Unit 6: Learning and Development Plans

Unit 7: Understanding Coaching

Unit 8: Coaching Skills

Unit 9: Overcoming Barriers to Coaching

Unit 10: Evaluating learning Outcomes

Unit 11: Wrapping-up Suitable For: First Line and Middle Managers Course Duration: 20 Hours Certification: Completion Certificate Resources: Learners manual, additional articles, and worksheets Assessment: Online quizzes and workplace assignment ILM Course: 8605-317 Understanding Training and Coaching in the Workplace (2 credits)

MANAGING DISCIPLINE

Course Overview

This course is designed for first line and aspiring

first line managers, and provides comprehensive

guidance and practical knowledge in how to

manage and maintain discipline in the workplace.

You will learn how handle challenging situation

with your staff, and how to manage disciplinary

processes and interviews and how to support your

people in meeting the targets and behavioural

standards expected of them in the organization.

You will also learn how to monitor discipline in the

workplace and know the interpersonal behaviour

and support skills required by a manager to

monitor discipline in the workplace.

COURSE CONTENT

This course comprises the following units of study:


Unit 2: Understanding Discipline

Unit 3: The Legal Context

Unit 4: Disciplinary Policy and Procedures

Unit 5: Managing Under-Performance

Unit 6: Counselling and Support

Unit 7: The Disciplinary Investigation

Unit 8: The Disciplinary Meeting

Unit 9: Monitoring Employees

Unit 10: Terminating Employees

Unit 11: Wrapping-up

Suitable For: First Line and Middle Managers Course Duration: 20 Hours Certification: Completion Certificate Resources: Learners manual, additional articles, and worksheets Assessment: Online quizzes and workplace assignment ILM Course: 8605-314 Understanding Discipline in the Workplace (1 credit)



BUSINESS MANAGEMENT COURSES

UNDERSTANDING COSTS AND BUDGETS

Course Overview

This very practical course begins with a look at the

key principles of costs and costs management. We

then go on to review the range of different types

of budgets, which together make up the master

budget framework for an organization. You will

learn what to include in the different types of

budgets, and about budgeting best practice, and

alternative budget approaches you may

encounter.

The course provides guidance, practical

assignments, and numerous tools to help you

develop budgets for most types of organization.

On completion of this course, you will be able to

discuss budgeting and cost management issues

with confidence, and to develop a budget for your

own business, or for your business unit.

Course Content

Understanding Costs

Understanding Costs Management

Understanding Standard Costs

Understanding Budgets

The Budgeting Architecture

The Sales Budget

The Labour Budget

The Production Budget

The Materials Budget

The Overhead Budget

The Selling and General Admin Budget

Finalizing the Budget

Monitoring the Budget

Best Practices in Budgeting

Suitable For: All non-finance staff involved in developing budgets Course Duration: 10 Hours Course Access: 90 days from enrolment. Certification: Certificate of Attainment Delivery: On-line Resources: Learners manual, Budgeting templates, additional articles, and worksheets. ILM Equivalence: 8605-324 - Understanding Costs and Budgets (1 Credit).

UNDERSTANDING FINANCE

Course Overview

Designed for managers in non-financial roles, this

course will equip you with the knowledge to

interpret financial statements easily, and to

participate with confidence in management

meetings and dialogue on the financial planning

and performance of the organization.

In this comprehensive course, you will learn the

fundamentals of financial and management

accounting, including financial statements, profit

and loss accounts, and balance sheets. Cash flow,

profit margins and asset turnover will all be

covered, and you will also learn about investment

appraisal, financial analysis, and the use of key

financial performance ratios.

Course Content

Understanding Finance - Getting Started

Understanding the key roles of Financial Management and Accounting

The non-finance Manager’s Role

Understanding Sources of Business Finance

Understanding the Income Statement

Understanding the Cash flow statement

Understanding the Balance Sheet

Understanding Budgeting

Managing Budgets

Applying your knowledge to your Business

Wrapping-up

Suitable For: Management Professionals who need knowledge of finance to progress their careers. Course Duration: 20 Hours Access: 90 days from the date of purchase) Certification: Global Management Academy Certificate Delivery: On-line Resources: Learners manual, articles, and Excel worksheets. ILM Equivalence: 8605-407 - Understanding Financial management (3 Credits)



MANAGING WORKPLACE PROJECTS

Course Overview

This Global course in Managing Workplace Projects

is designed for people managing small scale

business projects, or for those who are embarking

on a career in project management, and who need

a hands-on introduction to the concepts, methods,

and techniques of project management.

You will learn how to assess the business

stakeholder needs, scope out the project

requirements, and develop the project plan using

work breakdown structures, Gantt charts, network

diagrams and other scheduling tools. In addition,

you learn how to plan the project resources and

the financials to support execution. The final part

of the courses focuses on the Execution and

Closure Phases of the Project Life Cycle.

Course Content

The PMI Body of Knowledge

The Project Management process

Balancing the constraints in project management

Initiating a Project

Writing a Project Charter

The Project Plan

Work Breakdown structures

Gantt Charts

Project Resource Planning

Project Financial Planning

Managing the Project Execution

Reporting Project Progress

Closing the Project

Learning from the Project Suitable For: Professionals who need to manage or work on a project. Suitable For: All learners Course Duration: 10 Hours Assessment: Online Quizzes Certification: Global Management Academy Certificate Delivery: On-line Resources: Learners manual, Personal Assessment tools, additional articles, and worksheets. ILM Equivalence: 8605-320 – Managing Workplace Projects (2 Credits)

MANAGING BUSINESS IMPROVEMENT

Course Overview

The introduction of a continuous improvement

culture is the key to long term success in today’s

manufacturing and services environments. Such a

culture requires leadership, resourcing, and

continuous nurturing. As a leader, you can gain

substantial traction in your career if you can

demonstrate success with the application of these

principles, and in the successful execution of a

business improvement program.

This comprehensive course will provide you an

insight into all the key concepts used by specialists

in Continuous Business Improvement, and enable

you to successfully lead business improvement

initiatives, and help build a continuous

improvement culture in your organization.

Course Content

Understanding Quality

Understanding Quality assurance and Control

Understanding Quality Standards

Understanding Quality Auditing

Understanding TQM

The Costs of Quality

Quality Control and Statistics

Understanding Continuous Improvement

Six Sigma – Improving Quality Gradually

Understanding Kaizen

Understanding LEAN

Planning an Improvement program

Managing the CI Program

Managing the People in the CI program

Promoting Continuous Improvement.

Suitable For: Experienced Operational and Business Managers leading improvement Course Duration: 20 Hours Course Access: 90 days from the date of purchase Certification: Global Management Academy Cert. Delivery: On-line Resources: Learners manual, articles, and Excel worksheets. ILM Equivalence: 8605-501 - Managing Improvement (3 Credits)



UNDERSTAND QUALITY MANAGEMENT

Course Overview

Designed for supervisors and managers new to

quality management, or planning the

improvement of a quality management system,

this course provides a comprehensive

introduction to quality management systems, and

the contributions the methodologies can make to

organizational effectiveness and performance.

The course examines the content of the ISO

9001:2008 quality management system, and

provides an overview of best practice in the use of

quality tools and techniques. In addition, you will

learn about the role of TQM, and the development

of continuous quality improvement

methodologies, and on the application of Kaizen.

Course Content

Understanding Quality Assurance and Quality

Control

Understanding Quality Standards

Understanding ISO 9001

Understanding Customers and Quality

Understanding TQM

Understanding the Costs of Quality

Understanding Processes

Understanding Quality Control and Statistics

Understanding Quality Improvement


Getting started with Quality Improvement.

Suitable for: Front Line Managers, and staff tasked with managing quality Course duration: - 10 Hours (at learner's pace). Certification: Global Management Academy Certificate. Access duration: - 90 days from date of purchase Online delivery: - Video, presentations, quizzes, virtual tutor. Resources: - Learners manual, additional articles, and a range of Excel workbooks Support: - Personal Coach Email support throughout the course. ILM equivalence: 8605-318 – Understanding Quality Management (2 Credits)

MANAGING RISK

Course Overview

It is increasingly recognized that enterprise risk

management is an important skill for all business

leaders and professionals, not just risk managers.

This course provides a practical introduction to the

principles of risk management, as outlined in ISO

31000, and the Global Risk Management Standard.

This course will introduce a structured framework

for the identification, management, and treatment

of risk within your workplace. You will learn how

the management of risk will bring about significant

business benefits, and how to explain and make

full use of risk management terminology. You will

also learn how to conduct threat and vulnerability

assessments, business impact analyses and learn

the principles of risk control and risk treatment.

Course Content

Understanding laws and legislation relating to

workplace risk management

Reviewing your internal risk management

policies and procedures

Identifying hazards and risks in the workplace

Understanding Risk Management theory

The 5 Step Risk Management process

Risk Assessment (Threat and vulnerability)

Understanding Business Impact Analysis

Risk determination and prioritization

Risk Treatment and Planning

Risk avoidance, control, and transfer

Risk reporting and assurance

Using Risk Management controls (registers)

Risk Monitoring and review

Continual Improvement

Suitable For: Practitioners, Executives, Managers, and supervisors involved in managing risks Course Duration: 20 Hours (self-paced) Certification: Global Management Academy Cert. Delivery: On-line (Virtual Tutor, Presentations, Self-assessments, Quizzes, and Video Clips) Resources: Comprehensive Learners manual, additional articles, and worksheets Access Duration: 90 days from date of enrolment. ILM Equivalence: 8605-403 – Managing Risk in the Workplace (3 Credits)



UNDERSTAND INNOVATION & CHANGE

Course Overview

The course is designed for managers seeking to

develop an understanding of the core principles of

innovation and contributing to the innovation a

change process in the organization.

You will learn how to respond to the demand for

innovation and know how to adapt the role of your

team to support organization change indicatives.

The course is practical and provides guidance on

the laying the groundwork for change, and

planning successful implementation. You will find

many tools and resources to help you plan for and

implement small scale change programs along with

your comprehensive learning manual.

Course Content


Unit 2: The Pressure to Innovate

Unit 3: Approaches to Innovation

Unit 4: Promoting Innovation

Unit 5: Understanding Change

Unit 6: Understanding Change Management

Unit 7: Planning Change

Unit 8: Communication and Change

Unit 9: Overcoming Barriers to Change

Unit 10: Monitor Progress and Celebrate Wins

Unit 11: Wrapping-Up

Suitable For: Experienced Supervisors and First Line Managers Course Duration: 10 Hours Course Access Duration: You will have access to your course for 90 days from date of purchase Certification: Global Management Academy Certificate Delivery: On-line Resources: Learners manual, additional articles, and worksheets ILM Equivalence: 8605-301 Understanding Innovation and Change in an Organisation (2 credits)

MANAGING CUSTOMER RELATIONS

Course Overview

Managing relationships with customers has

become a critical organizational competency. CRM

is vital for customer retention, and E-CRM has

become an essential tool in customer retention,

and increasingly in customer acquisition.

This strategic level course is designed for

managers, marketing specialists and professionals

tasked with improving the overall competitive

potential of their organizations. You will learn how

to and provides the tools and guidelines on how to

implement a systematic approach to CRM across

the organization, and select the best fit

information systems solutions to support your

strategy.

Course Content


Understanding Customer Relations

CRM and Customer Loyalty

CRM in Marketing

CRM and Sales

CRM and Customer Service

CRM and Key account management

CRM in E-Business

Understanding the Customer Supply Chain

CRM and Supply chain management (SCM)

CRM and integration with ERPs

How to select a best fit CRM systems

How to plan for successful CRM

implementation

Suitable For: BU Managers and Marketing Professionals Course Duration: 20 Hours Course Access Duration: You will have access to your course for 90 days from date of purchase Certification: Global Management Academy Certificate Delivery: On-line Resources: Learners manual, additional articles, and worksheets ILM Equivalence: 8605-509 – Managing Customer Relations (3 Credits)



PROBLEM SOLVING

Course Overview

Designed for anyone responsible for resolving

issues quickly, this Course in Problem Solving and

Decision Making introduces the creative problem

solving process, as well as providing you with a

series of valuable problem solving and decision

making tools that you can use every day.

You will learn how to apply a range of techniques

to define problems, identify root causes, and

identify and analyse potential solutions to

determine their efficacy. This includes learning

how to use a number of risks and costs benefits

analysis techniques. You will also learn how to plan

for the successful implementation.

Course Content


The Problem-Solving Method

Problem Recognition and Definition

Information Gathering

Define a problem to enable solution development

Root cause analysis

Generating Solutions

Analysing Solution Options

Cost benefit analysis

Selecting Solutions

Risk Analysis

Planning Solution Implementation

Suitable For: All Learners Course Duration: 10 Hours Course Access: 90 days from the date of purchase Certification: Global Management Academy Certificate Assessment: Online Quizzes Delivery: On-line Resources: Learners manual, additional articles, and worksheets ILM Equivalence: 8605-300 – Solving Problems and Making Decisions (2 Credits)

MAKING A FINANCIAL CASE

Course Overview

A Business Case captures the reasoning for

initiating a project or task. Today, with investment

capital for projects and innovations hard to come

by, a business case has become a requirement for

the release of funding for projects, whether

private or public sector, whether from external

sources, or from internal funding sources.

As a business leader, knowing how to write a

business case is a critical skill to acquire. This

practical course takes you through a systematic

process of writing a business case which provides

convincing justification, for proposed investment

in new equipment, new systems, acquisitions,

major projects, and innovations.

Course Content

Understanding the need for a business case.

The Business Case in Project Management.

The attributes of an effective business case.

The 4 Step business Case model.

Assessing and Defining the Business Need

Identifying viable solution options

Evaluating Solution options

Making the Financial Case

Cost Benefit Analysis

Risk Assessment

Using NPV, IRR and ROI to inform decisions

Presenting the Recommended Solution

Managing the Investment

Presenting your business Case

Suitable For: Middle and Senior Managers, Business Analysts, and Project Managers Course Duration: 20 Hours Course Access: 90 days from the date of purchase Certification: Global Management Academy Certificate Delivery: On-line Resources: Comprehensive Learners manual, Business Case template, additional articles, and a range of financial and business case workbooks ILM Equivalence: 8605-502 – Making a Financial Case (3 Credits)



MANAGING CHANGE

Course Overview

The course is designed for managers planning to

undertake a change a change initiative within the

organization, or those leading a team that is

experiencing change and want to understand how

the team can maximize its contribution during the

change process.

This course will help you to understand how to

support individuals, teams, and organizations

through that change process. It will also help you

develop the skills to support successful change.

The course is practical and provides guidance on

the laying the groundwork for change, and

planning successful implementation. You will find

many tools and resources to help you plan and

implement a change program.

Course Content


Understanding the Drivers for Change

Understanding Change and its impact

Understanding Change Management

The costs of failure to manage change

Preparing for Change

Defining the change requirements

Kotter’s 8 step Change Management Model

Developing the Change Plan

Mobilizing a Change Team

Managing Communications

Monitoring Progress and Achievements

Overcoming Resistance to Change

Making Change Stick

Coping with Change Leadership

Suitable For: Front-line Managers Course Duration: 20 Hours Course Access: 90 days from the date of purchase Certification: Global Management Academy Certificate Assessment: Online Quizzes Delivery: On-line Resources: Learners manual, additional articles, and worksheets ILM Course: 8605-417 Managing and Implementing Change in the Workplace (6 credits)

MANAGE CONTINUOUS IMPROVEMENT

Course Overview

In the highly competitive Global business

environment today, continuous improvement is a

vital tool to help your business keep pace with the

ever-rising expectations of customers.

This course in Business Improvement techniques

provides a comprehensive set of tools and

techniques that enable you to identify, analyse and

address opportunities for improvement.

The course introduces the core concepts of

continuous quality improvement, and a range of

practical business improvement models /

frameworks that will enable you to bring about

immediate and sustainable improvements in

efficiency, effectiveness, and overall productivity

of your operations.

Course Content


Understanding Continuous Improvement

The Costs of Quality


Understanding Improvement Levers

Understanding Processes

Understanding Process Improvement

Using Charts to Analyse Productivity

Identifying Problems

Data Collection

Identifying Cost Saving Opportunities

Planning and Implementing Improvement

Suitable For: Front-line Managers Course Duration: 10 Hours Course Access: 90 days from the date of purchase Certification: Global Management Academy Certificate Assessment: Online Quizzes Delivery: On-line Resources: Learners manual, additional articles, and worksheets ILM Equivalence: 8605-217 Business Improvement Techniques (2 Credits) .



MANAGING SERVICE QUALITY

Course Overview

As a Customer Service Manager, you will undoubtedly be tasked with maintaining, and most likely improving the quality of service in your business, or business unit.

The focus of this course is on service quality, helping managers develop the tools and techniques to evaluate service quality, and set standards and processes in place to both maintain and continually improve the quality of service provided to customers. Additionally, you will have access to a wide range of tools and workbooks to help you continue improving service quality in your organization.



Unit 2: Understanding service quality

Unit 3: Models of service excellence

Unit 4: Developing Service Standards

Unit 5: Measuring Customer Satisfaction

Unit 6: Monitoring and reporting on service quality

Unit 7: Using the SERVQUAL Gap analysis framework

Unit 8: Evaluating Service Quality in your Organization

Unit 9: Developing a Service Improvement Plan

Unit 10: Developing a Service Level Agreement

Unit 11: Further tips for continually improving service quality.


COURSE DETAILS

Suitable For: Supervisors and Managers tasked with managing and improving service quality. Course Duration: 10 Hours (You will have access to your course for 90 days from the date of purchase) Certification: Completion Certificate Delivery: On-line Resources: Learners manual, articles, and Excel worksheets. ILM Equivalence: 8605-306 Understanding Customer Service Standards and Requirements.

UNDERSTANDING THE ORGANIZATION

COURSE OVERVIEW

If you are planning for promotion and career growth in management, then knowing your inorganization and the elements and factors which determine its functioning is essential. This course will provide you with the tools to carry out an analysis of your organization, and its operating context. You will know learn how to define the structure of your organization, recognise the core functions of the organizational and know where your own role fits in terms of the overall structure. You will also learn tools to use to evaluate the needs of stakeholders and define and evaluate the characteristics of the operating environment.


Unit 1: Getting Started Unit 2: Understanding Organizations Unit 3: Understanding Organization Structure Unit 4: Understanding Organization Functions Unit 5: Understanding Management Functions Unit 6: Understanding Management Roles and

Responsibilities Unit 7: Knowing the Stakeholders Unit 8: Knowing the External Environment Unit 9: Conducting a PESTLE Analysis Unit 10: Wrapping-up

COURSE DETAILS

Suitable For: Supervisors and Managers managing service organizations Course Duration: 10 Hours (You will have access to your course for 90 days from the date of purchase) Certification: Completion Certificate Delivery: On-line Resources: Learners manual, articles, and Excel worksheets. ILM Equivalence: 8605-322 Understanding the Organization and its Context (2 credits)



LEADING INNOVATION AND CHANGE

Course Overview

The choices many businesses face today is change,

or decline and go out of business. The accelerating

pace of technological and social change opens new

markets, and new opportunities daily. Knowing

how to develop and refine new ideas, new

customer solutions and to monetize these are

among the most valuable skills a business leader

can possess today.

This very comprehensive course will help you

develop a culture of innovation in your

organization, and give you the skills and

knowledge to identify innovation opportunities;

and develop and implement these using best

practice change management techniques.

Course Content

The Pressure to Innovate

Approaches to Innovation

Blue Ocean Strategy

Leading Innovation

Creating an Innovation Culture

Stage Gate – Managing the Innovation process

Locating Opportunities

Analysing opportunities

Defining the Change requirements

Mobilizing the Change Team

Planning the Innovation

Managing communications

Overcoming Barriers to Change

Monitoring progress

Evaluating Outcomes and Celebrating Success

Course Details Suitable For: Middle and Senior Managers Course Duration: 20 Hours Course Access: 90 days from date of purchase Certification: Global Certificate Assessment: Online Quizzes Delivery: Online Resources: Learners manual, additional articles and worksheets ILM Equivalence: 8605-504 Leading Innovation and Change (5 Credits)

YOUR ORGANIZATION ENVIRONMENT

Course Overview

Designed for managers tasked with developing business and marketing strategy, this course provides a comprehensive insight into business environment analysis. Specifically, you will learn how to apply a detailed business environmental analysis using the PESTLE model and its variants. The data you compile from this analyses can then be used to develop strategic plans, business plans, governance strategy, and most particularly to develop your organization’s marketing strategy

Course Content



Unit 2: Understanding Organizations

Unit 3: Understanding Organization Structures

Unit 4: Understanding the External Operating

Environment

Unit 5: Understanding Political Factors

Unit 6: Understanding Economic Factors

Unit 7: Understanding Social Factors

Unit 8: Understanding Technological Factors

Unit 9: Understanding Legal Factors

Unit 10: Understanding Environmental Factors

Unit 11: Applying and using PESTLE Analyses.

Unit 12: Wrapping-Up and Further Learning

Suitable For: Executive and Senior Managers and Planning Consultants Course Duration: 20 Hours (You will have access to your course for 90 days from the date of purchase) Certification: Completion Certificate Delivery: On-line Resources: Learners manual, articles, and Excel worksheets. ILM Equivalence: 8605-507 Understanding the Organization Environment (5 Credits).



MANAGING MATERIALS & EQUIPMENT

Course Overview

This course is designed for supervisors and first

lines tasked with monitoring and controlling the

sue of materials and equipment in the units.

The course provides the guidance and tools with

managers can plan for and allocate physical

resources and equipment to ensure optimum

availability of stock and equipment.

Additionally, you will learn techniques to identify

under-urination and wastage of resources and to

improve materials and equipment utilization.

Course Content



Unit 2: Understanding Resources

Unit 3: Purchasing and Materials Planning

Unit 4: Storing and Allocating Materials

Unit 5: Managing Equipment

Unit 6: Maintenance and Safe use of Materials

and Equipment

Unit 7: Monitoring Resources Use

Unit 8: Measuring and Monitoring Waste

Unit 9: Improving Resource Management


Course Details

Suitable For: Supervisors and First Line Managers Course Duration: 10 Hours (You will have access to your course for 90 days from the date of purchase) Certification: Completion Certificate Delivery: On-line Resources: Learners manual, articles and Excel worksheets. ILM Equivalence: 8605-325 - Understand How to Manage the Efficient Use of Materials and Equipment

EFFICIENCY AND EFFECTIVENESS

Course Overview

This comprehensive online management course is designed to help experienced managers improve the efficiency and effectiveness of their team or business unit. The course begins with consideration of the role of managers today, and activities and attributes which define 'effective management'. We then look at how a manager can contribute to improving efficiency and effectiveness in the team’s operations.

You will learn about the core management

techniques of planning, organizing, and assigning

work to the team, and the directing function, in

which managers need to apply a range of

leadership styles.

Course Content


Understanding Management

The Functions of Management

Understanding Efficiency and Effectiveness

Management by Objectives

Implementing Business Strategy

Measuring Performance

Organizing Work

Delegating Effectively

The Directing Function – Applying Leadership Styles

Management Controls

Managing Accountability

Improving Efficiency and Productivity

Assessing Efficiency and Effectiveness

Learning Management

Developing a Personal Management Development

Plan

Course Details

Suitable For: Middle and Operational Managers Course Duration: 10 Hours (You will have access to your course for 90 days from the date of purchase) Certification: Completion Certificate Delivery: On-line Resources: Learners manual, articles, and Excel worksheets. ILM Course: 8605-510 Managing for Efficiency and Effectiveness (4 credits)



MANAGING RESOURCES

Course Overview

This course is designed for managers responsible

for the planning for, acquisition and management

of physical resources to support the efficient

functioning of a service or manufacturing

operations.

In this course, you will learn how to identify

resource requirements from analyses of

organizational needs, and evaluate alternative

options for obtaining physical resources. You will

also learn about best practices in purchasing and

managing the availability of physical resources to

support operations. In addition, you will learn

about systems used to tracking inventory, the

allocation of resources, resource location/history

and the utilization of resources to meet agreed

operational targets.

Course Content



Unit 2: Understanding Resources

Unit 3: Identifying Resource Requirements

Unit 4: Capacity and Resource Planning

Unit 5: Purchasing and Materials Planning

Unit 6: Monitoring and Allocating Materials

Unit 7: Managing the Security of Resources

Unit 8: Maintenance and Safe use of Resources

Unit 9: Managing Resource Use

Unit 10: Improving Resource Management


Suitable For: Team leaders and QM professionals Course Duration: 20 Hours Course Access: 90 days from date of purchase Certification: Global Management Academy Certificate Assessment: Online Quizzes Delivery: Online Resources: Learners manual, additional articles and worksheets ILM Course: 8605-512 Managing Resources (4 credits)

MANAGING ORGANIZATIONAL PROJECTS

Course Overview

Project success depends not only on having the right project plan and control process; it also depends on the effectiveness of the project team and how well they work together. This in itself depends on the project manager’s ability to lead and manage the team and focus on project quality control, project costs and management of people issues. This course will provide you with the knowledge and skills to lead the project team effectively, and control the execution of the project to deliver on project objectives and meet stakeholder expectations.

Course Content

The PMI Body of Knowledge

The Project Management process

The Project Leader’s Role

Managing Project Scope and Constraints

Managing the Project Plan

Managing the Project Team

Project Control

Managing Project Finances

Managing Project Schedule

Managing Project Risks

Project Reporting

Project Value Management

Managing Project Close-out

Evaluating Project Outcomes

Suitable For: Project Leaders and professionals Course Duration: 20 Hours Course Access: 90 days from date of purchase Certification: Global Management Academy Certificate Assessment: Online Quizzes Delivery: Online Resources: Learners manual, additional articles and worksheets ILM Course: 8605-511 Managing Projects in the Organisation (4 credits)



CONTRIBUTE TO INNOVATION

Course Overview

To maintain a leadership position, companies need

to be continuously proactive in exploring new

opportunities for innovation. This requires both

leadership and the evolution of an innovation

culture within organizations. As a first line

manager, you will be asked to contribute to

improving the business, and to implementing new

technologies, new processes, and new

management practices. You will also want to

promote innovation in your team to encourage

creative thinking and new ideas.

This course introduces innovation processes, and

the management skills and knowledge required to

support creative thinking, promote suggestion

schemes, and manage small scale innovation and

improvement in your team.

COURSE CONTENT

The content of this course includes 9 units:


Unit 2: The Drivers of Innovation

Unit 3: Approaches to Innovation

Unit 4: Creating the Environment for

Innovation

Unit 5: Creativity Tools and Techniques

Unit 6: Breakthrough Thinking

Unit 7: Understanding the Innovation Process

Unit 8: Reflecting on your Team's

Effectiveness in Innovating

Unit 9: Wrapping-Up

Suitable For: Team leaders and QM professionals Course Duration: 20 Hours Course Access: 90 days from date of purchase Certification: Global Management Academy Certificate Assessment: Online Quizzes Delivery: Online Resources: Learners manual, additional articles and worksheets ILM Course: 8605-305 Contributing to Innovation and creativity in the Organization (2 credits)

DEVELOP AN INNOVATIVE CULTURE

Course Overview

Global market leading organizations have

developed cultures committed to creativity and

innovation. Such organizations invest in their

people and develop practices and expertise which

enables creativity and sharing of ideas and

opportunities.

As a manager seeking to lead creativity and

innovation, you will need to understand the

culture of your organization and how to influence

and shape it to advance innovation.

This course will help you develop your skills in

promoting creativity and innovation in your

organization.

COURSE CONTENT


Unit 2: Understanding Organizations

Unit 3: Understanding Organization Culture

Unit 4: Applying Culture Theory

Unit 5: Values, Culture, and Leadership

Unit 6: Understanding Innovation

Unit 7: Organizing for Innovation

Unit 8: Developing Innovation Capability

Unit 9: Creativity Tools and Techniques

Unit 10: Breakthrough Thinking

Unit 11: Risk and Innovation

Unit 12: Communication and Innovation


Suitable For: Middle and Senior Managers Course Duration: 20 Hours Course Access: 90 days from date of purchase Certification: Global Management Academy Certificate Assessment: Online Quizzes Delivery: Online Resources: Learners manual, additional articles and worksheets ILM Course: 8605-305 Contributing to innovation and creativity in the workplace (2 credits)



PLANNING A COMPLEX TEAM ACTIVITY

Course Overview

This course is designed for managers tasked with

setting up teams to plan for and execute complex

team activities. The course begins with an

assessment of the qualities of effective team

leadership, and the techniques to use to set up an

effective team. We then look at the process of

preparing the work plan, and identifying the

resources to execute your plan. We follow with

this with a consideration of leadership techniques

to apply in delegating work to the members of the

team.

We also look in some detail at the communication

skills required to ensure team members know their

roles and responsibilities and remain focused on

the work plan. Finally, we help you assess your

overall effectiveness in leading the team, and in

identifying areas for improvement.

Course Content



Unit 2: Defining the Effective Team

Unit 3: Setting-up Effective Teams

Unit 4: Developing the Team Work Plan

Unit 5: Managing Risk

Unit 6: Assigning Work.

Unit 7: Communicating the Work Plan

Unit 8: Monitoring Progress

Unit 9: Reviewing your Leadership

Effectiveness


Suitable For: Team leaders and QM professionals Course Duration: 20 Hours Course Access: 90 days from date of purchase Certification: Global Management Academy Certificate Assessment: Online Quizzes Delivery: Online Resources: Learners manual, additional articles and worksheets ILM Course: 8605-401 Planning and Leading a Complex Team Activity (4 credits)

INTERPRETING FINANCIAL STATEMENTS

Course Overview

As a manager taking on a more senior role in the

organization, you may find yourself more often

asked to give advice and feedback on the

performance of the business and the investment

cessions being undertaken.

To do this, you will need to understand the

content of the key financial statements used in

reporting business performance: the profit and

loss statement, the cash flow statements, and the

balance sheet.

In order to interpret financial performance, it is

also necessary to understand how to use and

interpret financial ratios to assess a range of

performance areas relevant to organizational

stakeholders.

Course Content



Unit 2: Sources of Business Finance

Unit 3: The Balance Sheet

Unit 4: The Income Statement

Unit 5: The Cash Flow Statement

Unit 6: Using Key Financial Ratios

Unit 7: Understanding Profitability

Unit 8: Understanding Liquidity

Unit 9: Understanding Gearing / Leverage

Unit 10: Understanding Valuations


Suitable For: Team leaders and QM professionals Course Duration: 20 Hours Course Access: 90 days from date of purchase Certification: Global Management Academy Certificate Assessment: Online Quizzes Delivery: Online Resources: Learners manual, additional articles and worksheets ILM Course: 8605-421 Interpreting Financial Statements to assess Organisational Performance using ratios (3 credits)



MARKETING AND SALES MANAGEMENT

UNDERSTANDING MARKETING

This course introduces the core concepts in

marketing an enterprise. You will learn how to

understand your markets, assess the competitive

environment, assess your organization’s strengths

and weaknesses, and know where the principle

opportunities for growth are located. You will

learn how to segment your customer base, and

identify the best targets for growth and

profitability.

You will learn how to determine the best fit

marketing mix for the business, and how to use

this information to position your products and

services for optimal profitability. Finally, you will

learn how to use this information to plan your

sales activities, and your key account management

strategy.

Course Content

Understanding your market(s)

Understanding your customers

Understanding your competitors

Segmentation and opportunity

Understanding the marketing mix

Pricing Strategies

Product Positioning Strategies

Using Customer Data to optimize profitability

Place - Sales Channels Strategies

Understanding Promotional Strategies

Reviewing Marketing Performance

Course Details

Suitable For: Managers who need to develop an understanding of the principles of marketing. Course Duration: 10 Hours Course Access: 90 days from enrolment. Certification: Global Management Academy Certificate Delivery: On-line Resources: Learners manual, additional articles and worksheets ILM Equivalence: 8605-330 – Understanding Marketing for Managers (1 Credit)

MARKETING MANAGEMENT

This course is designed to assist non-marketing

managers and business leaders in directing, or

advising the marketing team in the development

of marketing strategy and plans. The content of

the course is comprehensive, and provides an

overview of the core concepts required to develop

and coordinate the marketing strategy of all types

of businesses, and not for profit organizations,

seeking to grow market share and sales revenues.

Course Content

Understanding the Marketing Process

Know your Products and Services

Understanding Product / Service Profitability

Defining Your USP

Knowing your Customers

Using Market Research data

Selecting a best fit Segmentation Approach

Know your Competition

Knowing your Market Size and Market Share

Understanding strategic marketing

Applying the Marketing Mix to your Business

The Marketing Mix and Service Businesses

Selecting Pricing Strategies

Selecting sales channels

Understanding Promotional Strategies

Understanding Branding

Promoting your Business

Branding Your Business

Understanding Advertising

The Role of the Marketing Manager

Developing the Marketing Budget

Suitable For: Professionals, Executives, and Managers new to strategic marketing Course Duration: 20 Hours (self-paced) Course Access: 90 days from enrolment. Certification: Global Certificate Delivery: On-line Resources: Comprehensive Learners manual, additional articles and worksheets ILM Course: 8605-413 - Managing Marketing Activities (3 credits)



COMMUNICATION SKILLS FOR BUSINESS

UNDERSTANDING COMMUNICATION

For the better part of every day, we are

communicating to and with others. Importantly,

Communication is at the heart of effective

management.

This course will help participants understand the

different methods of interpersonal

communication, and provide you with the

techniques to make a powerful impact, and

achieve success in your business relationships. The

course also helps you to identify and adapt your

communication style. Your ability to listen and

comprehend the intention/message behind the

words used by others will be improved.

In addition, you will be able to identify ways to talk

with other people in a manner that relates to them

and their particular style. You will be able to detect

possible conflict and minimize its impact.

Course Content

• Understanding Interpersonal Communication

• Understanding and overcoming

Communication Barriers

• Understanding and using Para verbal

Communication

• Developing your Speaking Skills

• Developing Effective questioning

• Improving your Influencing skills

• Developing your Listening Skills

• Shaping communication for maximum impact

• Mastering the art of conversation

Course Details Suitable For: All Learners Course Duration: 10 Hours Course Access: 90 days from date of purchase Certification: Global Management Academy Certificate Delivery: On-line Resources: Learners manual, additional articles and worksheets ILM Equivalence: 8605-326 – Understanding Communication in the Workplace (2 credits)

MAKE PROFESSIONAL PRESENTATIONS

For most people, even experienced public

speakers, getting up to present in front of

audience can be a frightening experience. All

speakers get nervous!

This course will make the experience of delivering

presentations to large and small audiences a much

more satisfying and much less threatening

experience for you. You will learn how to prepare

and plan for different types of presentations, how

to develop content which will engage you

audience, and how to deliver public speeches in a

confident and assured manner.

In addition, you will learn how to make best use of

presentation technologies such as PowerPoint and

flipcharts.

Course Content


• Understanding your Audience

• Choosing your Delivery Methods

• Structuring for maximum impact

• Overcoming Nervousness

• Creating and Using Flip Charts

• Creating Compelling PowerPoint

Presentations

• Using your voice effectively

• Delivering with confidence

• How to entertain and stimulate your

audience.

• How to Handle Challenges

Course Details Suitable for: All Learners Course Duration: 10 hours Course Access: 90 days from date of purchase Delivery: On-line Certification: Global Management Academy Certificate Resources: Learners manual, additional articles and worksheets ILM Equivalence: 8605-518 Making Professional

Presentations (2 credits)



MANAGING MEETINGS

You are on your first project and you have to

organize and manage the project kick-off

meeting. What do you do first? Do you create the

agenda or the invitation list? How do you run a

meeting? What preparation do you need?

Meetings require skill and technique in order for

the meeting to achieve its purpose. Disorganized

and poorly managed meetings waste time and hurt

your credibility as a meeting manager.

This course in Managing Meetings is designed to

give you the tools you need to initiate and

professionally manage your meetings. You will

learn planning and leading techniques that will

give you the confidence to run a meeting that will

engage your attendees. You will also learn how to

chair a meeting to achieve your objectives, and

ensure your attendees leave with a positive and

lasting impression of your meeting.

Course Content

Planning and preparing for the meeting

Preparing Agendas and meeting logistics

Defining meeting roles and managing

accountabilities

Virtual Meetings - Technologies

Meeting Roles and Responsibilities

Chairing a meeting Managing Agendas

Managing interruptions and Handling

Disruptive participants

Manage the taking of minutes

Wrapping –up to ensure continuity of purpose

and commitment.

Course Details Suitable For: Managers and Team Leaders Course Duration: 10 Hours Course Access: 90 days from date of purchase Certification: Global Management Academy Assessment: Online Quizzes, Delivery: On-line Resources: Comprehensive Learners manual, additional articles and worksheets ILM Course: 8605-412 Managing Meetings (3 credits)

NEGOTIATING AND NETWORKING

How much value is your organization leaving on

the table? What opportunities are being missed by

people who engage daily in negotiations with their

clients, suppliers, peers, bosses and teams? Every

year poor and inconsistent negotiating skills and

process can cost major organizations millions of

dollars from the bottom line, and significant time

and opportunity cost. This course will enable you

to manage business negotiations with confidence.

You will learn how to plan for the negotiations,

manage the stages of a negotiation, and gain the

outcomes you seek without confrontation. You will

also learn how to deal overcome negotiation

obstacles and handle difficult negotiating partners.

Course Content

A structured approach to Negotiations

Preparing for Negotiations (WATNA / BATNA /

ZAP and ZOPA)

The Win-win approach to negotiating

Understanding negotiating strategies

Preparing your negotiating strategy

Establishing your Negotiating Style and Profile

Applying a strong Opening Position

Controlling the flow of information

Effective Bargaining

Dealing with Difficult Negotiators

Overcoming Objections Managing Movement

and moving to a win-win solution

Building terms of agreement

Negotiating outside the meeting room

Closing your negotiations successfully.

Networking for Business Success

Course Details Suitable For: All Learners Course Duration: 10 Hours Course Access: 90 days from date of purchase Certification: Global Management Academy Certificate Delivery: On-line Resources: Learners manual, additional articles and worksheets ILM Course: 8605-327 – Understanding Negotiations and Networking (1 Credit)



WRITING FOR BUSINESS

Do you find yourself writing more today, rather

than less? The reality for most of us in the 21st

Century is that we need to write more and more,

and are required to produce persuasive and

professional documents on a daily basis.

This places a demand on us to master the skills of

writing, and to be able to respond quickly, and use

multiple media such as email, letter, Twitter,

Facebook etc. effectively.

This course provides an essential foundation in the

skills of writing in today's business world. You will

learn how to structure, organize, and use

appropriate language to present your emails,

letters and memos to achieve maximum impact

with your readers.

Course Content


Understanding when to put it in writing

Using the 4 Step Business Writing Process

Conducting Audience Needs Analysis

Techniques for Organizing your Writing

Rapid Drafting

Revision Techniques and Tools

Writing for Your Reader (Tone and Style)

Writing Professional Business Emails

Writing Professional Business Letters

Using Graphical Information

Course Details Suitable For: All Learners Course Duration: 10 Hours Course Access: 90 days from date of purchase Certification: Global Management Academy Certificate Delivery: On-line Resources: Learners manual, additional articles and worksheets ILM Equivalence: 8605-304 – Methods of Communicating in the Workplace (1 Credit)

MANAGEMENT COMMUNICATION

If you want to become the kind of leader who

inspires confidence and commitment, you will

need to develop exceptional interpersonal

communication skills. You will need to refine your

skills in assertive communication, and influencing

and persuading people of your ideas and your

requirements.

This comprehensive course is designed for

business managers seeking to rapidly improve

their skills in interpersonal and written

communication, using practical learning activities

and providing extensive resources to help you

continue your learning.

Course Content

Understanding Communication

Barriers to Communication

Verbal Communication

Active Listening

Non-Verbal Communication

The Art of Persuasion

Effective Questioning

Effective Writing

Analysing your Audience

Organizing Your Information

Effective Writing 3: Writing

Effective Writing 4: Writing For Your Reader

Effective Writing 5: Revision

Writing Emails

Writing Business Letters

Writing Business Reports

Communication Feedback

Course Details Suitable For: All Managers Course Duration: 20 Hours Course Access: 90 days from date of purchase Certification: Global Management Academy Certificate Delivery: On-line Resources: Learners manual, additional articles and worksheets ILM Equivalence: 8605-408 – Management Communication (4 Credits)



LEADERSHIP

UNDERSTANDING LEADERSHIP

As a manager, you will be tasked with controlling

and coordinating the work of your team, your

systems and business processes which deliver

service to your clients or internal customers. To

become a leader, you will need to move beyond

the short term and operational control of your

business, to take up the challenge of inspiring,

motivating, empowering and transforming your

team to become a successful performance focused

and cohesive entity.

In this course, you learn about the key theories of

leadership and gain insight into your personal

approach to leading people. Most importantly,

you will be able to derive a personal leadership

development plan, with specific learning

milestones, and a set of resources to build your

leadership profile.

Course Content


• Understanding and Defining Leadership

• Are you ready to Lead?

• Leadership Theory

• Leadership Styles

• Situational Leadership

• Transformational Leadership

• Your Personal Leadership Profile

• Develop a Personal Leadership Growth Plan

Course Details Suitable For: Experienced Managers and Team Leaders Course Duration: 10 Hours Course Access: 90 days from date of purchase Certification: Global Management Academy Certificate Delivery: On-line Resources: Learners manual, planning templates, self-assessment tools, additional articles and worksheets. ILM Equivalence: 8605-308 – Understanding Leadership (2 Credits)

BECOMING AN EFFECTIVE LEADER

‘Becoming an Effective Leader is the essential

toolkit for managers seeking to enter senior

leadership roles in their organizations. This very

comprehensive course walks the manager through

the evolution of leadership as we know it today

and the most well-known leadership theories in

use by successful companies across the world.

This course will enable you to step up to

challenging new leadership roles with a new level

of confidence and the knowledge of leadership

best practice, with which to inspire, motivate, and

lead an organization with integrity and

professionalism.

Course Content


Understanding Leadership

The Evolution of Leadership Theory

Understanding Behavioural Leadership

Understanding Situational Leadership

Understanding and using Servant Leadership

Understanding Transformational Leadership

Understanding Action-Cantered Leadership

Developing your Emotional Intelligence

Emotional Intelligence and Leadership Styles

Applying 6 Leadership Styles

Creating and Using Vision

Goal Setting and Motivation

Leading with Integrity

Leadership Communication

Suitable For: Executive and Senior Managers and Planning Consultants Course Duration: 20 Hours (You will have access to your course for 90 days from the date of purchase) Certification: Completion Certificate Delivery: On-line Resources: Learners manual, articles and Excel worksheets. ILM Equivalence: 8605-522 -Becoming an Effective Leader (5 Credits).



DEVELOP AND LEAD TEAMS

As the Boards and shareholders of major

organizations around the world will readily assert,

leadership is nothing without results.

This highly practical course has been designed to

enable managers to focus their teams on

corporate strategic priorities, to build alignment

and deliver on the corporate strategic agenda,

while also applying leadership behaviours which

deliver sustainable results for a wide range of

stakeholders.

Course Content

Understanding leadership and results

The framework for leadership for results

Management by objectives

Implementing business strategy

Cascading strategy

Aligning performance measures

Aligning business unit and team planning

Measuring performance

Developing KPIs

Using Balanced Scorecards

Using performance information

Team roles and performance

Using Belbin’s team roles model

Motivating your team

Leadership styles and results

Understanding leadership styles

6 leadership styles

Using multiple leadership styles

Applying the 6 leadership styles

Leadership for results in practice

Course Details Suitable For: Experienced Managers and Team Leaders and Business Planners Course Duration: 20 Hours Course Access: 90 days from date of purchase Certification: Global Management Academy Certificate Delivery: On-line Resources: Comprehensive Learners manual, additional articles and worksheets ILM Equivalence: 8607-519 Developing and leading

Teams to achieve Organizational Goals (4 Credits)

LEADING AND MOTIVATING A TEAM

Your team is operational, but is not achieving its

targets and you are under pressure to address the

problems and ensure your team delivers.

This course is about taking your team to the next

level. It helps you to evaluate your team

effectiveness, and identify the capabilities you

need to build or acquire to optimize performance.

You will also learn how to apply a number of

motivational strategies, and interpersonal

management techniques to enhance team

commitment.

In addition, you will learn how to coach and

mentor your people to help them realize their full

potential, and how to align their efforts to work

cohesively to achieve the team's goals and targets.

Course Content


Unit 2: Defining Team Effectiveness

Unit 3: Creating a Shared Vision and Purpose

Unit 4: Building a Cohesive Team

Unit 5: Motivating your Team

Unit 6: Goal Setting and Motivation

Unit 7: Setting High Expectations

Unit 8: The Team Performance Plan

Unit 9: Communication and Performance

Unit 10: Developing the Team

Unit 11: Wrapping up

Course Details Suitable For: Supervisors and Managers Course Duration: 10 Hours Course Access: 90 days from date of purchase Certification: Global Management Academy Certificate Delivery: On-line Resources: Learners manual, additional articles and worksheets ILM Equivalence: 8605-341 – Leading and Motivating a Team Effectively (2 Credits)



ASSESSING YOUR LEADERSHIP

The course is designed for experienced managers

seeking to acquire a comprehensive insight in to

their own leadership capabilities and performance,

and to learn how to develop the skills to become a

truly professional leader.

You will find many practical tools and techniques

to help influence your peers and your managers,

and other stakeholders in and around your

organization.

Additionally, the many self-assessment tools will

enable you to identify your strengths and

weaknesses, and develop a personal leadership

development strategy in alignment with your

career goals.

Course Content The content of this course includes:

Getting Started

Understanding Leadership

The Evolution of Leadership

Leadership Effectiveness and Performance

Understanding Leadership Styles

Situational Leadership

Applying Leadership Styles

Transformational Leadership

Creating the Vision

Motivating Your Team

Assessing Your Leadership Effectiveness

Wrapping-Up and Further Learning

Suitable For: Experienced Managers Course Duration: 20 Hours Course Access: 90 days from date of purchase Certification: Global Management Academy Certificate Assessment: Online Quizzes Delivery: Online Resources: Learners manual, additional articles and worksheets ILM Course: 8605-520 Assessing your own Leadership Capability and Performance (6 credits)

DEVELOPING YOUR LEADERSHIP STYLES

Leadership style refers to an approach taken by a

particular leader. It might refer to a directive or

commanding style or a participative or

collaborative style. It might equally refer to a

leader who has a visionary style or who is

coaching-centred.

It is important however, for the leaders to know

what their main style preferences are, so that they

can evaluate the likely effectiveness of that style in

a given situation. Ultimately, the best leadership

style may the one that's the most adaptable – a

leader who's willing to move and bend his style to

best fit into the situation.

The course is designed for experienced managers

seeking to understand the leadership styles used in

their own organization, and to develop their range

of leadership styles, and apply these to differing

work contexts and demands.

Course Content


Understanding leadership

The evolution of leadership

Understanding leadership styles

Understanding situational leadership

Using the 3 main leadership styles

Understanding transformational leadership

Leadership and employee engagement

Leading through motivation

Assess your leadership effectiveness

Being effective as leader

Course Details Suitable For: Experienced Managers Course Duration: 20 Hours Course Access: 90 days from date of purchase Certification: Global Management Academy Certificate Assessment: Online Quizzes Delivery: Online Resources: Learners manual, additional articles and worksheets ILM Course: 8605-406 Developing your Leadership Styles (4 credits)



PERSONAL EFFECTIVENESS

MANAGING PERSONAL DEVELOPMENT

Continuing Professional Development, or CPD, has

become a fundamental requirement for the

maintenance of professional registration for many

professions across the world today.

In this course, we provide the guidance and tools

to enable professionals to both plan their careers,

and to develop personal professional development

plans to help realise their career and lifestyle

goals.

In addition, we provide the tools, with which you

can manage your professional development, and

in particular through the use of a personal

professional development portfolio (PDP).

Course Contents

Understanding Self-Development

Using a Professional Development portfolio

Knowing your Lifestyle Goals

Knowing your Wealth creation goals

Knowing your Career Options

Knowing your Career Goals

Knowing your Personal Development Needs

Creating a Professional Development Plan

Understanding your Learning Style

Managing your learning

Documenting your Portfolio

Reflecting on Learning

Evaluating Learning Outcomes

Course Details Suitable For: Professionals and Managers Planning Continuing Professional Development Course Duration: 24 Hours (self-paced) Certification: Global Management Academy Certificate Delivery: On-line (Virtual Tutor, Presentations, Self-assessments, Quizzes, and Video Clips) Resources: Comprehensive Learners manual, additional articles and worksheets Course Access: 12 months from enrolment. ILM Equivalence: 8605-409 Managing Personal Development (15 credits) (Diploma only)

DEVELOP WORKPLACE RELATIONSHIPS

Building and maintain good working relationships

will not only make you more engaged and

committed to your organization; it can also open

doors to key projects, and opportunities for career

advancement. For team leaders and managers,

building good relations within the team and

between the team and others in the organization

is fundamental to the team and the manager’s

success.

In this course, you will learn how to apply a wide

range of essential skills and techniques to

continually improve your relationships, and those

of your team, both within the team, and with

other stakeholders inside and outside your place

of work.

Course Contents

The Importance of good working relationships

Knowing Stakeholder Needs and Expectations

Managing Relationships

Coping with ‘Difficult’ People

Using Feedback to improve relationships

Managing Diversity in the workplace

Managing Cross-Cultural Communication

Building Trust and Confidence

Managing Internal Communication

Monitoring team relationships

Networking effectively

Resolving Workplace Conflict

Managing Anger

Course Details Suitable For: All Team Leaders and Managers

Course Duration: 12 Hours (self-paced)

Certification: Global Certificate

Delivery: On-line (Virtual Tutor, Presentations, Self-assessments, Quizzes, and Video Clips)

Resources: Comprehensive Learners manual, additional articles and worksheets

Course Access: 3 months from enrolment.

ILM Course: 8605-334: Understanding and Developing Relationships in the Workplace



APPENDIX 1: SAMPLE ASSESSMENT (WORKPLACE ASSIGNMENTS)

ASSIGNMENT: 8607-417 Managing and implementing Change in the Workplace

Centre Number Centre Name

Learner Registration No Learner Name

TASK

The purpose of this unit is to be able to manage and implement change in the workplace

NOTE:

An ILM Assessment Task provides an opportunity to relate your learning directly to your current organisation. It

is recommended that you discuss the assignment with your line manager to explore and agree how the task could

be used to support the needs of your employer (as well as evidencing your learning as part of completing your

ILM qualification).

If you are not currently working within an organisation, then you may complete this task in relation to an

organisation with which you are familiar. This could include experience working in a voluntary capacity.

NOTE:

You should plan to spend approximately 29 hours researching your workplace context, preparing for and writing

or presenting the outcomes of this assignment for assessment.

The nominal word count for this assignment is 2000 words: The suggested range is between 1500 and 2500

words, however individuals have different writing styles, and there is no penalty if the word-count range is

exceeded.

Please use the headings shown below when writing up your

assignment Assessment Criteria

Understand the reasons for change in an organisation

Provide reasons that correctly explain why organisations

continually need to change, and then conduct an appropriate

environmental analysis and an appropriate organisational

analysis to identify possible areas for change in the organisation.

Explain reasons why organisations continually need to change (20 marks)

Conduct an environmental and organisational analysis, to identify possible areas for change in own organisation (24 marks)

Be able to manage and implement change in the workplace

Identify a correct and appropriate opportunity for change from

the possible areas for change identified in the first section, and

Identify an opportunity for change, arising from an environmental and organisational analysis (12 marks)



then to assess and make a judgement on the benefits and risks

of implementing the identified opportunity for change.

You will then need to develop a correct and appropriate change

implementation plan that includes details of how you will

monitor and review the implementation of change.

Assess the benefits and risks of implementing the identified opportunity for change (20 marks)

Develop a change implementation plan including details of how you will monitor and review the implementation of change (24 marks)

By submitting I confirm that this assessment is my own work



CONTACT US

Contact us at:

UNITED KINGDOM Global Management Academy U.K. City East 68 - 72 Newtownards Road Belfast, BT4 1GW Tel: +44 (0) 28 90640231 www.globalmanagementacademy.co.uk [email protected]

AUSTRALIA Global Management Academy Australia 181 Hampden Road Nedlands, Western Australia Tel: +61 8 65558123 www.globalmanagementacademy.com.au [email protected]

IRELAND Global Management Academy Ireland Suite 5000 5 Fitzwilliam Square East Dublin 2 Tel: +353 (0)1 5549797 www.globalmanagementacademy.ie [email protected]



mailto:[email protected]

http://www.globalmanagementacademy.com.au/


http://www.globalmanagementacademy.ie/


http://www.globalmanagementacademy.com/

http://www.globalmanagementacademy.com.au/

http://www.globalmanagementacademy.ie/

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