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Global Client Training Presentation
Recovery Management Database System
(RMDS)
Purposes of the RMDS• To improve the quality of service that a Lender receives
from its outside recovery companies (ORCs).• To facilitate a real-time flow of data between Lenders
and ORCs.• To facilitate real-time communication between Lenders
and ORCs.• To increase recovery rates and decrease recovery time.• To provide Lenders with better management oversight of
the recovery process and the ORCs providing such services.
Functionality of the RMDS
• Assign accounts directly to a Lender approved ORC and it is immediately available in the ORC’s database for acceptance and immediate assignment to a driver.
• Immediately notifies the ORC that a new account is pending acceptance.
• Immediate notification to Lender that the ORC has either accepted or declined a new account.
• View all updates posted by the ORC in the database.• Update the ORC with new information and the system
simultaneously updates the driver assigned to the account. (Ex. New address, Close/Hold Account, etc.)
Functionality of the RMDS Cont’d
• Automatic notification of a successful Recovery and the ability to immediately view recovery information.
• View C/Rs, Invoices, and Pictures of collateral.• Sort data in multiple formats.
To Log on to theLender Global Client Access Point
http://www.recoverydatabase.net/
Select LendingInstitution Login
Enter Username, Password, and ID Code
(See Your Vendor Manager or Other Internally Designated RDN Representative)
RMDS Main Menu Page
Click at any time to return to this
Main Menu Page
Quick Search Mechanisms
Search By LastSix of the
VIN
Search by Lender
Acct. Number
Search byRRSP Acct.
Number
Search By Last Name
How to Assign an Account to an RRSP
Click to Add a New Case and Assign
to a RRSP
Zip Code Lookup & VIN Decoder
Enter Zip Code & VIN
Outside Agency Selection
Choose Outside Agency and Click
Continue
Enter Case Information
Information Pre-PopulatesBased On Previous Data
Entered or We Can Create anImport for the Entire Lender Order and Eliminate Data
Entry Completely
Orders Pending RRSP Acceptance
Orders that are Pending RRSP
Acceptance
Orders Declined by an RRSP
Order(s) that were not Acceptedby the RRSP
My Orders Open with all RRSPs
Your Ordersthat are Open
With all RRSPs
My Open Orders
Lender’s Collector
RRSP
Lender Acct #
RRSP Acct #
VehicleInformation
View CaseInformation
CustomerName
My Open Orders
Add Another RRSP
Last Two Updates
Close AccountAnd Reassign toAnother RRSP
Click To ViewAll Updates
Click To Print Order
Click to RequestAn Update From
RRSP
Inside the Case Area
Close Case With RRSP
Click to Close theCase With an RRSP
Reason For Closing Case
Awaiting RRSP Acknowledgement of Close
Pending AcknowledgementBy The RRSP That
The Case Has Been Closed
RRSP Acknowledged Close
Status is Now Closed and Close/Hold/Edit Buttons
Are Gone
Place Case On Hold With RRSP
Click to Place theCase On Hold With an RRSP
Reason For Placing Case On Hold
Awaiting RRSP Acknowledgement of Hold
Pending AcknowledgementBy The RRSP ThatThe Case Has Been
Placed On Hold
RRSP Acknowledged Hold
RRSP Acknowledged ThatThe Case Has Been
Placed On Hold
Re-Open On Hold Case With RRSP
Click to Re-Open aCase That is On Hold
With a RRSP
Reason For Re-Opening an On Hold Case
Edit Case (Controlled by Lender )
Click to EditThe Case
Case Area Cont’d
View All CaseUpdates/Post
An Update For RRSP
Set a Reminder ForThe RRSP
Case Area Cont’d
View All CaseUpdates/Post
An Update For RRSP
Case Area Cont’d
Add/Approve anAdditional Fee (Ex. Outside
Storage Fee)
Add The Additional Fee
Case Area Cont’d
Upload DocumentsNeeded By The RRSP
(Ex. Copy of Title, SignedHold Harmless)
Find/Upload Document
Recently Recovered Vehicles
Recently RecoveredVehicles by all RRSPs
(Note the CollectorMust View the RecoveryInformation to RemoveOut of this Alert List)
Recently Recovered Vehicles
View Recovery Information
Recovery InformationFrom RRSP (Once You Have Viewed This Info
This Case Will Be RemovedFrom the “Recovered” Tab
On the Main Menu)
View Condition Report
Click to ViewCondition Report
From RRSP
Vehicle Condition Report
This Form Can Be Customized
For Any Lender or the Lender CanUse the RDN
Template Form
View Condition Report
Click to ViewCondition Photographs
Of The Collateral
Photographs of Collateral
Recovered/Stored Vehiclesand Report Filter
Click to ViewRecovered VehiclesThat are Still Stored
View Recent Updates
Click To ViewRecent Updates
Filter/Sort Recent Updates
View Repossessions For This Month
View Accounts ClosedThis Month
View Redemptions(This Tab is Customizable)
Technical Support
Online Technical Support Request
Todd Hodnett Recovery Database Network
Office 817-204-0298 Ext. 2Cell 817-994-7775
E-Fax: 817-887-2454 [email protected]
Contact Information: