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Optum
SummitVisionary View of
Data and Analytics
Mark Sexton, SVP of
Data Science &
Transformation
2
The 4th Industrial RevolutionA technology driven revolution is upon us, so unprecedented in the
magnitude of its velocity, scope and complexity that it is blurring the lines
between the physical, digital and biological spheres.
Physical
Billions of devices, people and
information sources are
connected to create an internet
of things (IoT)
DigitalArtificial Intelligence (Virtual
Assistants, NLP, Deep
Learning, Insights Engines),
Blockchain, Big Data
SocialDemocratization of information and
ubiquitous access to social networks
are making markets consumer-
driven
CybersecurityAn explosion of new vectors of attack on systems and
private data is driving huge investments in cyber
security and privacy technologies
Mechanization,
water power,
steam power
Mass production,
assembly line,
electricity
Computer and
automation
Cyber Physical
Systems
1st 2nd 3rd 4th
Technology Transformation
ArtificialIntelligence
BigData
Social,Mobile
Cloud IOT
Explosion of mobile applications
1633x
2007 2015 2020
Source: Apple, Windows Mobile, Cisco Analysis (Forecast of 2013 assuming consistent growth trends)
3,000 3,400,000 4,900,000
82x
Explosion in connected devices
201525 billion
201012.5 billion
2003500 million
2020~50 billion
3.5Devices/Person
1.8Devices/Person
0.1Devices/Person
6.6Devices/Person
More connected
devices than
people
Source: Forrester Research, Cisco IBSG
Explosion of Internet information flow
41xSource: Cisco Visual Networking Index
2007 2015 2020
5EXABYTES
Per Month
72EXABYTES
Per Month
207EXABYTES
Per Month
© 2010 Cisco and/or its affiliates. All rights reserved.
Cloud computing: The next step in the evolution
1960
Mainframe
1970
Minicomputer
1980
Client Server
1990
Web
2000
Virtualization
2010
Cloud
1ZETTABYTE 1B Terabytes of Content
25BILLION Connected Devices
5MILLIONApplications
Big Data is here
Every 60 seconds
YouTube
Viber
Qzone
Amazon Web Services
GoGrid
Rackspace
LimeLight
Jive Software
salesforce.com
Xactly
Paint.NET
Business
Education
Entertainment
Games
Lifestyle
Music
Navigation
News
Photo & Video
Productivity
Reference
Social Networking
Sport
Travel
Utilities
Workbrain
SuccessFactors
Taleo
Workday
Finance
box.net
TripIt
Zynga
Zynga
Baidu
Yammer
Atlassian
Atlassian
MobilieIronSmugMug
SmugMug
Atlassian
Amazon
AmazoniHandy
PingMe
PingMe
Associatedcontent
Flickr
Snapfish
Answers.com
Tumblr.
Urban
Scribd.Pandora
MobileFrame.com
Mixi
CYworld
Renren
Yandex
Yandex
Heroku
RightScale
New Relic
AppFog
BromiumSplunk
CloudSigma
cloudability
kaggle
nebula
Parse
ScaleXtreme
SolidFire
Zillabyte
dotCloud
BeyondCore
Mozy
Fring Toggl
MailChimp
Hootsuite
Foursquare
buzzd
Dragon Diction
SuperCam
UPS Mobile
Fed Ex Mobile
Scanner Pro
DocuSign
HP ePrint
iSchedule
Khan Academy
BrainPOP
myHomework
Cookie Doodle
Ah! Fasion Girl
PaperHost
SLI Systems
NetSuite
OpSource
Joyent
Hosting.com
Tata Communications
Datapipe
PPM
Alterian
Hyland
NetDocuments
NetReach
OpenText
Xerox
Microsoft
IntraLinks
Qvidian
Sage
SugarCRM
Volusion
Zoho
Adobe
Avid
Corel
Microsoft
Serif
Yahoo
CyberShift
Saba
Softscape
Sonar6
Ariba
Yahoo!
Quadrem
Elemica
Kinaxis
CCC
DCC
SCMADP VirtualEdge
Cornerstone onDemand
CyberShift
KenexaSaba
Softscape
Sonar6
Workscape
Exact Online
FinancialForce.com
IntacctNetSuite
Plex Systems
Quickbooks
eBay
MRM
Claim Processing
Payroll
Sales tracking & Marketing
CommissionsDatabase
ERP
CRM
SCM
HCM
HCM
PLM
HP
EMC
Cost Management
Order Entry
Product Configurator
Bills of MaterialEngineering
Inventory
Manufacturing Projects
Quality Control
SAP
Cash Management
Accounts ReceivableFixed AssetsCosting
Billing
Time and Expense
Activity ManagementTraining
Time & Attendance
Rostering
Service
Data Warehousing
The InternetGigabytes
Client/ServerMegabytes
IBM
Unisys
Burroughs
Hitachi
NECBull
Fijitsu
Mainframe Kilobytes
Mobile, Social, Big Data & The Cloud
Zettabytes
695,000 status updates
98,000+ tweets
698,445 Google searches
1,820TB of data created
11 million instant messages
168 million+ emails sent
217 new mobile web users
Data is a new form of currency
What’s next? Yottabytes
Health Care Data Evolution
GenomicsAdministrative Administrative
Plus
Electronic
Medical
Records
Big Data Devices
Static
StructuredBroader & Deeper
Structured & Unstructured
Real-time
Streaming
What is Artificial Intelligence?
12
One Working Definition:
The theory and development of computer
systems able to perform tasks that
normally require human intelligence,
such as visual perception, speech
recognition, decision-making, prediction,
and translation between languages.
Artificial Intelligence or Cognitive Computing
Weak
AI
Strong
AIDegrees of Artificial Intelligence
Handwriting
Recognition
Algorithms
Deep
Learning
Machine
Learning
Speech
Recognition
Affected
Computing
Vision
NLP
Bots
Robotics
Artificial Intelligence Advancements
Machine learning/
deep learning
Naturallanguage
processing
Expert systems
Speechrecognition
Visionsystems
Handwritingrecognition
Applications of Deep LearningIMAGE PROCESSING VIDEO PROCESSING SPEECH PROCESSING NATURAL LANGUAGE PROCESSING
Deep Learning Use Cases (Reduce costs, improve quality)• Reduce unnecessary ER visits
• Reduce re-admissions
• Improve prior-authorization experience
• Identify under-diagnosed conditions in unstructured clinical notes
• Improve referral processing for providers
• Reduce false negatives in rejected claims
• Improve speech recognition context in Optum voice based applications
Deep Learning: An Exponential AI Technology
Consumer Health Care Apps
ChatRemindersMessagingScheduleMapping
Account Wellness
Goals
Claims Clinical
ID Card
Providers
Dom
ain
sU
tilit
ies
Behavioral Rx
Transcription of doctors’
spoken notes to structured,
codified data for EMRs
and analytics
Natural language interface
to access benefits and
eligibility, provider search,
and other info
One-stop-shop for
health-focused and other
personalized 360 view
of the consumer
Devices and sensors
to monitor health
conditions real time
Mobile Smart Glasses Home and Office Devices
Internet of Things
17
Future Ecosystems of Healthcare
As of Q3 2017.
18
Consumers
Physicians
Employers
Government
Payers
Caregivers
Hospitals
Big Data
Machine
Learning
IOT
