global academic partner · 2019. 2. 4. · GAP \ +1 407 999 8100 \ +1 407 999 8100 1 BECOME AN AHLEI GLOBAL ACADEMIC PARTNER The American Hotel & Lodging Educational Institute (AHLEI)

$Page 1: global academic partner · 2019. 2. 4. · GAP \ +1 407 999 8100 \ +1 407 999 8100 1 BECOME AN AHLEI GLOBAL ACADEMIC PARTNER The American Hotel & Lodging Educational Institute (AHLEI)$
global academic partnerg

ap

GLOBAL ACADEMIC PARTNER

WWW.AHLEI.ORG \ +1 407 999 8100 WWW.AHLEI.ORG \ +1 407 999 81002

MEMBERSHIPS AND SPONSORSHIPS

GAP

WWW.AHLEI.ORG \ +1 407 999 8100 WWW.AHLEI.ORG \ +1 407 999 8100 3

ACADEMIC LEADERS USING AHLEI CONTENT


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American Hotel & Lodging Educational Institute

Established in 1953, the American Hotel & Lodging Educational Institute (AHLEI), a non-profit organization, is committed to investing in the workforce development of the hospitality industry. For over 60 years, we have provided hospitality education and training solutions to those preparing for hospitality careers and those already working in the industry.

Because we are the training and education arm of the American Hotel & Lodging Association, we have a clear vision of what the industry needs and how to prepare people to succeed in this vibrant field. Direct industry input goes into the development of every one of our products, ensuring that the knowledge you gain is up-to-date, practical, and accurate.

Leading hotel brands, management companies, hospitality schools, convention bureaus, and associations around the world turn to AHLEI for hospitality education and training resources and professional certification. More than 2,000 universities, colleges, vocational technical schools, high schools, and government agencies worldwide use AHLEI courses, textbooks, and supplemental media assets in their classroom.

As the certifying body for hospitality, several of our training programs feature portable, stackable, industry-recognized certifications that provide participants with tangible recognition for their skills and knowledge.

American Hotel & Lodging Association

Serving the hospitality industry for more than a century, the American Hotel & Lodging Association (AH&LA) is the sole national association representing all segments of the 1.8 million-employee U.S. lodging industry, including hotel owners, REITs, chains, franchisees, management companies, independent properties, state hotel associations, and industry suppliers.

Headquartered in Washington, DC, AH&LA provides active advocacy, clear communications, and educational empowerment for this vital industry.

• Managing over 4.9 million rooms• Employing more than 1.8 million• Welcoming 4.7 million guests every day• Generating $1.3 trillion in travel revenue• Creating $155.5 billion in lodging sales revenue• Raising $129 billion in business travel tax

revenue annually

GAP


BECOME AN AHLEI GLOBAL ACADEMIC PARTNER

The American Hotel & Lodging Educational Institute (AHLEI) provides high-quality educational materials to schools and universities throughout the world, preparing hundreds of thousands of students for careers in the ever-expanding hospitality field. Academic institutions recognize that AHLEI’s courses are supported by the American Hotel & Lodging Association (AH&LA), the representative of more than 25,000 members in the U.S. lodging industry. The same research based, industry-driven, competency-based educational materials are also available to your organization through AHLEI’s Global Academic Partner (GAP) program.

AHLEI’s Global Academic Partner (GAP) program allows an organization to join an exclusive network of international hospitality schools and institutions.

The GAP license provides international hospitality management and tourism schools with the opportunity to offer their students AHLEI respected and globally-recognized hospitality courses, multi-course certificates/diplomas, supplemental learning media assets, educator certification, and the right to use the AHLEI name, logos, and trademarks.

To preview a list of AHLEI Global Academic Partners, visit www.ahlei.org/gap.

Academic Partner

Some of AHLEI’s GAP institutions, from left: Swiss Hotel Management School, University of St. Martin, and Girne American University, Cyprus.



VALUE OF THE AHLEI CERTIFICATE/DIPLOMAS

AHLEI works closely with leading hotel industry experts and hospitality educators to ensure that its academic courses and certificates/diplomas consistently target the career skills and competencies that are required for success as a hospitality professional. Students who hold an AHLEI certificate/diploma demonstrate that they have a comprehensive understanding of the various areas of hotel operations and understand the current landscape of the global hospitality industry, thus making them valuable and highly desirable to employers worldwide.

HOW THE GAP LICENSE WORKS

What makes AHLEI different from other educational publishers? The academic certification we include with each of our hospitality management textbooks. No other educational publisher offers this tangible industry connection—a certificate that tells hospi-tality employers that your students have mastered the competencies needed to be successful mem-bers of a hospitality operation.

• AHLEI courses sold to schools include an exam scan sheet.

• Professors/Educators offer their students the AHLEI-graded, 100-question multiple choice final exam in addition to their own assessment tools.

• Those students who successfully complete the AHLEI exam with a score of 70 percent or higher will receive an AHLEI course completion certificate in addition to the course credit and credential awarded by the academic institution.

• Students who pass the exam with a score of 90 percent higher receive a certificate “with honors.”

ONLINE LEARNING ASSETS

AHLEI’s most successful GAP institutions do not just use AHLEI courses for instruction. They have found innovative ways to utilize additional AHLEI programs such as online supplemental learning media assets, industry training certification and workforce development programs to enhance hospitality skills and “know how” throughout their regions. These resources include:

• Supervisory Skill Builders• Guest Service Gold® Training and Certification• Trainer Development Program• Streaming videos• And more!

For information on becoming a GAP institution, contact AHLEI’s International Sales department

+1 407 999 8100, email [email protected].

American Hotel & Lodging

Educational InstituteHereby certifies that

Your organization name in the Country of XXXX

is a Global Academic Partner (GAP)Licensed to offer Educational Institute Courses and Certificates

October 2016 - September 2021

14-04708

President and COO Date

______________________________ _______________________September 2016

GAP


EDUCATOR RESOURCES

AHLEI has a NEW online instructor resource portal that features easy access to each textbook’s complete Instructor’s Guide with sample lesson plans, suggested classroom activities, and optional test questions. The portal also includes additional resources, including a syllabus, chapter outlines, downloadable PowerPoint files, and other online resources to enrich course content.

Instructors receive a Certificate of Recognition for each individual course taught, and a Faculty Plaque upon teaching 12 AHLEI courses.

HOW TO BECOME A GAP PARTNER

• Complete and submit a GAP application.• Pay a license fee, as well as an annual

maintenance fee (license fees vary per school and region).

• Implement a minimum of five AHLEI course titles in the schools program.

• Purchase an annual minimum of AHLEI courses (textbook or online). Purchase minimums vary per school and region.

• Permit an operation review of the school by an AHLEI representative.

• Maintain a high moral and ethical standard of operation and comply with all government laws and requirements.

For information on becoming a GAP institution, contact AHLEI’s International Sales department

email [email protected].

BENEFITS OF PARTNERSHIP

A GAP license agreement satisfies your academic institution’s needs by offering international recognition.

• Right to offer AHLEI international certificates/diplomas to students

• Purchase AHLEI textbooks at partner pricing (20%-30% discount)

• Offer AHLEI online and print courses to students and industry professionals

• Opportunity for faculty members to receive AHLEI training and Certified Hospitality Educator (CHE®) designation at partner pricing

• Access to AHLEI’s Partner portal that provides resource and marketing material for license holders

Giving Benefits to StudentsThe GAP program assists your school in offering these benefits to students:

• Students will receive world-class training and their AHLEI credentials will have global and portable recognition.

• Numerous schools recognize AHLEI credentials and transfer credits; more than 2,000 schools worldwide use AHLEI materials.

ACCREDITATION

AHLEI participates in the American Council on Education (ACE) Transcript Service. The ACE Transcript Service offers a lifelong record for students who have successfully completed our courses that have been reviewed by ACE Credit. AHLEI is proud that our course materials are used by individuals and academic institutions worldwide and that our ACE credentials have global recognition within the hospitality industry.

Our courses are used worldwide, including Cornell University, Johnson & Wales, Michigan State University, Purdue University, University of Delaware, and University of Las Vegas are among the many prestigious hospitality management schools that use AHLEI courses.



CHE workshop participants from De La Salle-College of Saint Benilde in the Philippines To date there are more than 3,700 CHEs in 60 countries.

Discover the Best in HOSPITALITYLearning Solutions and Professional Certification

Become a Certified Hospitality Educator For more than 20 years, the Certified Hospitality Educator (CHE®) has been the mark of excellence for hospitality educators around the world. Discover why more than 3,700 people in 60 countries have earned the only professional certification specifically for hospitality educators.

• Those new to higher education will gain confidence in using traditional and up-to-date teaching techniques to improve student learning.

• Those who are seasoned instructors will gain new approaches and strategies to teaching that will increase student learning and performance, and will make the educational experience a more positive endeavor for both the instructor and the students.

Enroll in a CHE® workshop and:• Experience updated teaching strategies used to deliver hospitality education today.

• Improve traditional teaching skills by incorporating today’s technology support media strategies into your courses.

• Learn how to use a wider variety of support media in your teaching to improve learning.

• Create more effective exams and evaluation tools to increase the total educational experience for your students.

Sponsor a CHE® workshop and:• Make it convenient for your faculty members to earn the CHE®.

• Provide a place for educators in your area to network and share ideas.

• Gain a reputation for being committed to faculty development and excellence in the classroom.

GAP


CHE workshop participants from De La Salle-College of Saint Benilde in the Philippines To date there are more than 3,700 CHEs in 60 countries.

SINGLE COURSES

The American Hotel & Lodging Educational Institute (AHLEI) offers world-class certificate courses in more than 20 different areas of hospitality operations and management.

• Select from more than 20 courses to update your offerings or add a new area to your curriculum.

• Students earn a certificate from AHLEI for each course they successfully complete.

Introduction to Hospitality 100 The Lodging and Food Service Industry 103 Hospitality Today: An Introduction

Rooms Division281 Hospitality Facilities Management and Design333 Managing Front Office Operations338 Managing Housekeeping Operations387 Security and Loss Prevention Management 468 Managing Technology in the Hospitality Industry

Food and Beverage 241 Management of Food and Beverage Operations245 Food Safety: Managing with the HACCP System346 Managing Beverage Operations349 Managing Service in Food and Beverage Operations464 Planning and Control for Food and Beverage Operations

Accounting and Finance260 Hospitality Industry Financial Accounting261 Hotel and Restaurant Accounting362 Accounting for Hospitality Managers462 Hospitality Industry Managerial Accounting

Marketing and Sales 374 Revenue Management: Maximizing Revenue in Hospitality Operations472 Hospitality Sales and Marketing478 Convention Management and Service

Human Resources250 Supervision in the Hospitality Industry 357 Managing Hospitality Human Resources

General Hospitality Management 304 Leadership and Management in the Hospitality Industry313 Contemporary Club Management 391 Understanding Hospitality Law

15-05028

_________________________________________Date

_________________________________________Chief Executive Officer

_________________________________________Instructor


Educational InstituteAwards this certificate to

Chris Jonesfor having successfully completed the course

Managing Front Office Operations



Choose from four Departmental Specializations • Give your students the specific technical and

supervisory job skills employers demand for entry-level management positions.

• These programs make perfect complements to a liberal arts education.

To adopt a Specialization, simply contact your account executive.

DepartmentalSpecialization Curricula

15-05028

_________________________________________Date


_________________________________________Chairman of the Board


Educational InstituteAwards this

Certificate of Specializationto

Chris Jonesfor having successfully completed the required program of study in

Rooms Division Management

5-COURSE SPECIALIZATIONS

These 5-course Specializations provide content to the area of interest with specific technical and supervisory skills employers seek for entry-level management positions.

Accounting and Financial Specialization Required:

250 Supervision in the Hospitality Industry 362 Accounting for Hospitality Managers 462 Hospitality Industry Managerial Accounting468 Managing Technology in the Hospitality Industry

Substitutions permitted:261 Hotel and Restaurant Accounting*

Food and Beverage Specialization Required:

250 Supervision in the Hospitality Industry346 Managing Beverage Operations349 Managing Service in Food and Beverage Operations 464 Planning and Control for Food and Beverage Operations

Substitutions permitted:245 Food Safety: Managing with the HACCP System*

Rooms Division SpecializationRequired:250 Supervision in the Hospitality Industry333 Managing Front Office Operations 338 Managing Housekeeping Operations 387 Security and Loss Prevention Management

Substitutions permitted:468 Managing Technology in the Hospitality Industry*

Sales and Marketing Specialization Required:

250 Supervision in the Hospitality Industry374 Revenue Management: Maximizing Revenue in Hospitality Operations 472 Hospitality Sales and Marketing 478 Convention Management and Service

Substitutions permitted:261 Hotel & Restaurant Accounting*

*Account executives work with academic institutions to develop a curriculum that best fits the school’s program needs and that enables students to earn diplomas, certificates, or areas of specialization from AHLEI. Course substitutions using textbooks from another publisher or by a faculty member may be allowed after consultation between the school and account executive.

6-COURSE HOSPITALITY FUNDAMENTALS PROGRAM

GAP


5-COURSE SPECIALIZATIONS

Hospitality Fundamentals Program This streamlined hospitality management curriculum is designed to provide students with a solid foundation in hospitality basics, with courses focusing on rooms division and food and beverage competencies and supervisory skills.• Combine with an area of specialization or offer as

a core to a hospitality management program. • Makes a perfect addition to a liberal arts

curriculum.Contact your account executive if you are interested in offering this curriculum.

*Curriculum SubstitutionsLimited substitutions may be allowed in the Departmental Specialization, Fundamentals Program, Operations Certificate, and Diploma curriculum programs. All substitutions must be pre-approved by AHLEI. Alternative AHLEI courses or courses from accredited, degree-granting institutions or other publishers may be accepted if they are in the same subject area as the AHLEI course being replaced.

15-05028

_________________________________________Date




Educational InstituteAwards this

Hospitality Fundamentals Certificateto

Chris Jones

in consideration of the satisfactory completionof the required program of study.

6-COURSE HOSPITALITY FUNDAMENTALS PROGRAM

This streamlined curriculum of 6 courses is designed to provide a concentrated introduction to hospitality basics.

Required:250 Supervision in the Hospitality Industry 333 Managing Front Office Operations338 Managing Housekeeping Operations

Substitutions permitted:103 Hospitality Today: An Introduction*241 Management of Food and Beverage Operations*261 Hotel and Restaurant Accounting*




Hospitality Operations CertificateYour graduates will be ready for a wide variety of operational areas after completing this curriculum. • Choose from many options to easily combine

with culinary arts, travel and tourism, or other hospitality programs.

• Makes a perfect addition to a liberal arts curriculum.

Contact your account executive if you are interested in offering this curriculum.

*Curriculum SubstitutionsLimited substitutions may be allowed in the Departmental Specialization, Operations Certificate, and Management Diploma curriculum programs. All substitutions must be pre-approved by the Educational Institute. Alternative AHLEI courses or courses from accredited, degree-granting institutions or other publishers may be accepted if they are in the same subject area as the AHLEI course being replaced.

Awards this

Hospitality Operations Certificateto

Chris Jonesin consideration of the satisfactory completionof the required program of study.

15-05028

_________________________________________Date




Educational Institute

8-COURSE HOSPITALITY OPERATIONS CERTIFICATE

This 8-course curriculum offers a well-rounded view of operational areas of a lodging property.

Required:250 Supervision in the Hospitality Industry333 Managing Front Office Operations338 Managing Housekeeping Operations472 Hospitality Sales and Marketing

Substitutions permitted:103 Hospitality Today: An Introduction*241 Management of Food and Beverage Operations*261 Hotel and Restaurant Accounting*468 Managing Technology in the Hospitality Industry*


12-COURSE HOSPITALITY MANAGEMENT DIPLOMA

GAP


8-COURSE HOSPITALITY OPERATIONS CERTIFICATE

Hospitality Management DiplomaStudents master the management and operational skills that make hospitality properties thrive. • Flexible—facilitates adoption • Ideal for strengthening your existing

course offerings or for launching an all-new hospitality program.

To adopt the full curriculum, contact your account executive.

*Curriculum SubstitutionsLimited substitutions may be allowed in the Departmental Specialization, Operations Certificate, and Management Diploma curriculum programs. All substitutions must be pre-approved by the Educational Institute. Alternative AHLEI courses or courses from accredited, degree-granting institutions or other publishers may be accepted if they are in the same subject area as the AHLEI course being replaced.

Curriculum UpdatesTo ensure that your students get the most current information, we regularly update our courses and curricula. For this reason, curriculum requirements are subject to change. We work with you to give your students the highest-quality education.

Awards this

Hospitality Management Diplomato

Chris Jonesin consideration of the satisfactory completion of the required

program of study. The Board of Trustees by virtue of the authority vested in it, does hereby grant this evidence thereof.

Date

Chief Executive Officer Chairman of the Board

15-05028


Educational Institute

12-COURSE HOSPITALITY MANAGEMENT DIPLOMA


This 12-course curriculum provides the foundation of the various operational areas of a full service hotel and prepares individuals for a supervisory or management trainee position at a lodging property.

Required:250 Supervision in the Hospitality Industry281 Hospitality Facilities Management and Design 304 Leadership and Management in the Hospitality Industry333 Managing Front Office Operations 338 Managing Housekeeping Operations357 Managing Hospitality Human Resources387 Security and Loss Prevention Management472 Hospitality Sales and Marketing

Substitutions permitted:103 Hospitality Today: An Introduction*241 Management of Food and Beverage Operations* 261 Hotel and Restaurant Accounting* 468 Managing Technology in the Hospitality Industry*



Widely recognized as the preeminent leader in hospitality certification, the American Hotel & Lodging Educational Institute (AHLEI) strongly supports and encourages the certification of hospitality professionals in all facets of the industry, from front-line workers through general managers and executives. Certifications highlighted in blue are available for students to earn.

CERTIFICATION CAREER PATH

CertifiedRestaurant

Server

CertifiedFront Desk

Representative

CertifiedGuestroom Attendant

CertifiedMaintenance

Employee

CHACertified Hotel Administrator

CertifiedKitchen

Cook

CHCCertified

HotelConcierge

CHHECertified

Hospitality Housekeeping

Executive

CFBECertifiedFood andBeverage Executive

CRDECertifiedRooms

DivisionExecutive

Front OfficeFood &

Beverage Housekeeping Maintenance Security SalesHuman

ResourcesRevenue

Management

CLSDCertifiedLodgingSecurityDirector

CHFECertified

Hospitality FacilitiesExecutive

CHSCertified Hospitality Supervisor

CGSPCertified Guest Service Professional

CHTCertified

Hospitality Trainer

CHDTCertified

Hospitality Department

Trainer

CLSSCertifiedLodgingSecurity

Supervisor

CertifiedLodgingSecurityOfficer

CHRMCertified

HospitalityRevenueManager

CHSPCertified

HospitalitySales

Professional

Spe

cial

tyLi

ne

Sup

erv

iso

rM

anag

eri

alD

ep

artm

en

t H

ead

Exe

cuti

ve

CHECertified

HospitalityEducator

CHICertified

HospitalityInstructor

CSSCertified

SpaSupervisor

CHTMPCertified

Hospitality & Tourism

Management Professional

CMHSCertified

Master HotelSupplier

Certification Career Path

CHIACertification in Hotel Industry

Analytics

GAP


The American Hotel & Lodging Educational Institute (AHLEI) offers several supplemental programs designed to provide your students with industry-proven training to take them from the classroom to the job. These print and online programs are easy to integrate into almost any hospitality management course. In many cases, students can earn the same certification credentials available to hospitality industry professionals.

• Certification in Hotel Industry Analytics (CHIA)• Certified Guest Service Professional (CGSP®)• Certified Hospitality Supervisor (CHS®)• Certified Hospitality Department Trainer (CHDT®)• Certified Front Desk Representative• Certified Guestroom Attendant• Certified Restaurant Server• Certified Maintenance Employee• Certified Kitchen Cook

Academic Degree Industry Certification = Greater Employability! +

Integration ofIndustry-RecognizedCertification IntoThe Classroom



The American Hotel & Lodging Educational Institute (AHLEI), ICHRIE (International Council on Hotel, Restaurant, and Institutional Education), and STR Global have collaborated to offer a certification for undergraduate and graduate hospitality management students.

CHIA is the leading hotel-related certification for hospitality and tourism students. It provides evidence of a thorough knowledge of the foundational metrics and definitions used by the hotel industry. Recipients have proven that they can “do the math” and interpret the results, demonstrating an ability to analyze various types of hotelindustry, STAR (Smith Travel Analytic Reports) data and make strategic inferences based upon that analysis.

The certification also confirms a comprehensive understanding of benchmarking and performance reports.

Core content areas include: • Hotel Industry Analytical Foundations • Hotel Math Fundamentals • Property Level Benchmarking (STAR Reports) • Hotel Industry Performance Reports (Trends, P&L,

Pipeline, and Destination Reports)

Material can be presented in a variety of formats, including capstone classes, stand-alone labs, and workshops. Students must take a 50-question exam and receive a score of 70% or higher to earn the certification.

Professors must complete a Train the Trainer experience conducted by STR in order to teach the program at their school.

For information, contact: Steve Hood, SVP of Research, STR [email protected] Jack, VP, Certification, AHLEI [email protected]

Certification Commission

Certification in Hotel Industry Analytics


President & Chief Executive Officer

Expiration DateIssue Date

AMER

IC

AN HOTEL & LODGING

ASSOCIATION

Associationupon the recommendation of the

hereby recognizes

has successfully completed the

15-05028

Certification in Hotel Industry Analytics (CHIA)

GAP


industrycredentials

Professional certification programs are designed to provide your students with additional, self-contained enrichment that goes beyond our standard textbooks. These content-neutral learning and certification programs are easy to integrate into almost any hospitality management course and offer students an opportunity to learn from the same training resources used by hospitality industry professionals.

Prerequisite: hospitality student (except CHS®)

Study resources included

Industry-recognized certification certificate and lapel pin for those who successfully pass the certification exam.

Certified Guest Service Professional (CGSP®)

Every hospitality student needs to understand the importance of delivering high-quality guest service. This program features seven brief stories designed to motivate and inspire hotel employees to go for the gold when it comes to providing service above and beyond the call of duty. Based on true stories of award-winning guest service, this program focuses on: authenticity, intuition, empathy, delight, delivery, initiative and being a champion.

Approximate Contact Hours: 2 hours online, 4 hours classroom

CGSP® Study Resources: Guest Service Gold®: Making Connections or Guest Service Gold®: Golden Opportunities

Suggested Course Integration: Hospitality Today, The Lodging and Food Service Industry, Managing Front Office Operations, and all lodging operations courses

Certified Hospitality Department Trainer (CHDT®)

Hospitality students and recent graduates may find themselves in the role of department trainer. Students learn to prepare for training, how to lead one-on-one and group training, and eLearning methods.

Approximate Contact Hours: 4-6 hours online, 16 hours classroom

CHDT® Study Resource: Trainer Development Program

Suggested Course Integration: Position-specific courses, Supervision in the Hospitality Industry, or Managing Hospitality Human Resources

Students can earn the same certification credentials available to hospitality industry professionals.

PROFESSIONALCERTIFICATION

President & Chief Executive Officer

Expiration DateIssue Date

Certification Commission

Certified Hospitality Department Trainer

upon the recommendation of the

hereby recognizes

as a

attesting to successful completion of the knowledge and experience requirements, reflecting a commitment to maintaining the highest standards of

competence as a hospitality professional.

AMER

IC

AN HOTEL & LODGING

ASSOCIATION

AMER

IC

AN HOTEL & LODGING

ASSOCIATION

15-05028


Association



Certified Hospitality Supervisor (CHS®)

Students can learn the skills needed to become an effective hospitality supervisor and earn the CHS designation with Supervisory Skill Builders. Loaded with need to know information, this series of nine online modules (also available as print workbook with leader’s guides) covers how supervisors should carry out their responsibilities through effective communication, orientation and training, staffing and scheduling, handling problems and conflicts, motivation and team building, time management, and leadership.

Approximate Contact Hours: 27 hours online or classroom (3 hours per module)

CHS® Study Resource: Supervisory Skill Builders

Suggested Course Integration: Position-specific courses, Supervision in the Hospitality Industry, or Managing Hospitality Human Resources

MUST meet time in position. www.ahlei.org/chs

Certified Front Desk Representative

Certified Guestroom Attendant

Certified Restaurant Server

Certified Maintenance Employee

Certified Kitchen Cook

As future supervisors and managers, your students need to be familiar with the skills used by line-level employees. These position-specific training programs (Front Desk Representative, Guestroom Attendant, Restaurant Server, and Maintenance Employee) include activities, printable checklists and worksheets, and quizzes to test the learner’s mastery of required tasks and skills.

Approximate Contact Hours (per topic): 4-8 hours online, 30-40 hours classroom

Study Resources: Each individual position includes a START (Skills, Tasks, and Results Training) study resource for its respective certification: Certified Front Desk Representative, Certified Guestroom Attendant, Certified Restaurant Server, Certified Kitchen Cook, and Certified Maintenance Employee.

Suggested Course Integration - Front Desk Representative: Managing Front Office Operations or any lodging operations course

Suggested Course Integration - Guestroom Attendant: Managing Housekeeping Operations or any lodging operations course

Suggested Course Integration - Restaurant Server: Managing Service in Food and Beverage Operations or any food service operations course

Suggested Course Integration - Maintenance Employee: Hospitality Facilities Management and Design, Managing Housekeeping Operations, or any lodging operations course

Suggested Course Integration - Kitchen Cook: Management of Food and Beverage operations or any food service or culinary preparation course

MAINTENANCEEMPLOYEE

GAP


eiReader. Any time. Any place.

For additional details email AHLEI at

[email protected], or call +1 407 999 8100.

HOSPITALITY DIGITAL TEXTBOOKS

These digital books are available for online viewing and are

downloadable only through our app. The eiReader is compatible

with iPad iOS 7.0 or later and Android 4.0 and up.

bit.ly/eiReaderiTunes | bit.ly/eiReaderGooglePlay

16-0512199080ADV04ENGE

WWW.AHLEI.ORG

FLORIDA800 N. MAGNOLIA AVENUE, SUITE 300ORLANDO, FL 32803 USAPHONE: +1 407 999 8100FAX: +1 407 236 7848

MICHIGAN2113 NORTH HIGH STREETLANSING, MI 48906 USAPHONE: +1 517 372 8800FAX:+1 517 372 5141

INDIAASHA HOUSE 28, SUREN ROAD, ANDHERI (EAST) MUMBAI - 400 093 INDIAPHONE: +91 22 26820878FAX: +91 22 26830043

[email protected]: +86 186 1227 7789 HTTP://CHINA.AHLEI.ORG

Documents

global academic partner · 2019. 2. 4. · GAP \ +1 407 999 8100 \ +1 407 999 8100 1 BECOME AN AHLEI GLOBAL ACADEMIC PARTNER The American Hotel & Lodging Educational Institute (AHLEI)