PRELIMINARY

PROGRAM

APRIL • 14 - 17 • 2020

BURLINGAME , CA • HYATT REGENCY

2020 ANNUAL

CONFERENCE

REGISTER NOW!californiacityclerks.org

THE KEY ELEMENTS OF POWERFUL

COMMUNITY PARTNERSHIPS

SPEAKER : FAITH WOOD , CSP

Description of Workshop:Effective community partnerships rarely emerge overnight. They are the product of time andthoughtful deliberation, the two factors that bookend a series of other key elements that createeffective partnerships. Community partnerships are leader’s collectives and your skill as atransformational leader will be critical to your success in any partnership – from Council to seniorstaff to front-line employees and community partners. This six hour Academy session will focus onbuilding an aligned vision to move in the same general direction regardless of personal outcomegoals. You will learn that developing clear roles to streamline effectiveness and establishing aframework for culture and values are vital to powerful partnerships. You will also learn skills to createstrong and consistent feedback loops to grease the skids of understanding and progress. This pre-conference session will provide facilitated discussions, tools and frameworks that will supportyou as you strive to build stronger partnerships within your agencies and communities. About the Speaker:Communication and conflict consultant, certified speaking professional, award winning novelist andexpert storyteller only begin to tell the story of Faith Wood. Going a little deeper, you find a formerPeace Officer and a teacher of practical communication and influence strategies to audiences ingovernment, associations and organizations in over seven countries.  Faith is the author of tenoutstanding books on the power of interpersonal influence including the Colbie Colleen SuspenseSeries, which gives readers a chance to peer through the eyes of a behavioral profiler for hire. To learn more about Faith, visit her at www.imind.ca.

Fee: $150, includes lunch Three (3) CMC Education or MMC Advanced Education Points Brought to you by Miller Consulting Group MMC Academy Institute Director

OPTIONAL

PRE-CONFERENCE

EDUCATION

TUESDAY , APRIL 14 • 9 :00 AM - 4 :00 PM

ONE GIANT LEAP :

THE IMPOSSIBLE MISSION THAT FLEW US TO THE MOON

AUTHOR : CHARLES FISHMAN

FACIL ITATOR : CHARLES E . TOKAR , JD , MPA , MMC

OPTIONAL

PRE-CONFERENCE

EDUCATION

TUESDAY , APRIL 14 • 9 :00 AM - 4 :00 PM

Description of Workshop:July 29, 1969 moon landing - we celebrated the 50th anniversary of that historic event over this past year. This book tells the story of the America that made the moon landing happen in just shy of adecade. It's about the courage to state a goal and develop the teamwork and partnerships to achievethat goal. It is ultimately about risk-taking, courage, and believing that you could achieve the impossible. About the Facilitator:Charles is a life-long resident of Chicago Ridge, currently serving his second term as Mayor. Prior tobeing elected Mayor, Chuck has been the Village's elected Clerk/Collector and the appointed BudgetOfficer since 1989. Prior to that he was a Village Trustee, having first been elected in 1975. Chuckreceived his BA in Political Science/International Relations from Knox College in 1975. He became anattorney in 1978 (Northern Illinois University), and in 1992 received a Masters Degree in PublicAdministration from Governor's State University. Mr. Tokar has extensive involvement with the International Institute of Municipal Clerks havingpreviously served as IIMC President in 2007 and was instumental in establishing IIMC's AthenianLeadership Society. Chuck attended his first Leadership Dialogue in 2005, began facilitatingdialogues in 2010, and continues to do so for municipal clerk organizations throughout the country.

Fee: $150, includes lunch Three (3) CMC Education or MMC Advanced Education Points

M E N T O R

T R A I N I N GAttend a two-hour session to learn how to serve as a CCAC mentor for clerk professionals

seeking to earn their own CMC designation. To serve as a mentor you must have attained

your CMC or MMC and attend this training session. We hope to see you there!

Tuesday, April 14 • 4:00 - 6:00 PM • Burlingame, Hyatt Regency

CONFERENCE

EDUCATION

WEDNESDAY , APRIL 15

CAPTIVATE FROM THE FRONT OF THE ROOM: MIND MAGIC FOR LEADERS

Speaker: Faith Wood, CSP

Description of Session:Public speaking scares most people. Even professionals who "present" for a living typicallyexperience nerves and anxiety before facing an audience. If you aren't grabbing your audience'sattention within the first 90 seconds, it may already be too late. A leader that can get up and delivera well-constructed, confident presentation in front of a group of colleagues will leave a valuablelegacy, helping develop a greater perception and credibility to enhance partnerships and levels ofinfluence. Participants will discover how entertainers captivate their audiences in those first criticalmoments and you will get a "behind the scenes" look at some of the trade secrets from the world ofentertainment to build fascination before, and during, that next importance presentation.

REGISTRATION OPENS :

(BREAKFAST ON YOUR OWN )

OPENING CEREMONIES

BREAK WITH EXHIBITORS

ALL CONFERENCE SESSION

8 :00 AM

9 :00 - 9 :30 AM

9 :30 - 10 :00 AM

10 :00 - 12 :00 PM

I IMC REGION IX LUNCHEON

ALL CONFERENCE SESSION

12 :00 - 1 :00 PM

1 :00 - 3 :00 PM

PATHAMMERS

WALKATHON FOR CHARITY

7TH ANNUAL

CCAC ANNUAL CONFERENCEBURLINGAME, CA

"Honoring outstanding service as a leader and mentor."

Everyone is invited to participate in a friendly competition.Grab a pedometer and count all the steps you take duringthe conference. Turn in your pedometer by end of lunchon Thursday for your chance to win a prize. All proceedswill benefit Community Overcoming Relationship Abuse(CORA) of San Mateo County. You are encouraged to pre-register with your conference registration. Suggested Donation: $20

CONFERENCE

EDUCATION

WEDNESDAY , APRIL 15 (CONT . )

DIVERSITY AND INCLUSION • STRETCHING WITH A DYNAMIC WORKFORCE

Speaker: Preethi Frenando, Author of "Diversity and Inclusion: Basics 101"

Description of Session:Strengthening our skills with workforce diversity is key to growth, success, and influence. It's aboutbeing able to work effectively and effortlessly with people of difference ethic groups, different agegroups, different gender and sexual orientation, different religions, vast gaps in income levels, withdifferent thoughts, and people with disabilities. It takes effective listening and communication skillsto work through the knots of diversity and create inclusion. In this interactive, engagingpresentation, delivered in a simple and easy to understand style, you will receive strategic takeawaysthat will empower you to handle diversity and inclusion matters effectively, and most importantly,how to use diversity and its healthy inclusion to build partnerships and increase the sucess of yourorganization. Diversity is accidential, but inclusion must be intentional.

ALL CONFERENCE SESSION1 :00 - 3 :00 PM

BREAK WITH EXHIBITORS

ALL CONFERENCE SESSION

3 :00 - 3 :30 PM

3 :30 - 5 :30 PM

POLICE AGENCY RECORDS & THE PRA: THE [NEW] WILD, WILD WEST &PRA RECODIFICATION BY THE CALIFORNIA LAW REVISION COMMISSION

Speaker: Christine Wood, Attorney, Best, Best & Krieger Jolie Houston, Attorney, Berliner Cohen

Description of Session:In 2019, California made wide-sweeping changes to laws that govern law enforcement records. Theresult is cities with police departments are now obligated to produce police personnel records andvideo and audio files to the public - despite their potentially gruesome and confidential nature. Inthis session, participants will learn best practices for handling PRA requests for law enforcementrecords, as well as what information and images are subject to redaction. Additionally, you will learnabout the California Law Revision Commission's proposed revisions to the California Public RecordsAct that is expected to be effective in 2022.

ALL CONFERENCE EVENT

Join us for an excit ing evening at Thomas FogartyWinery, nestled in the Santa Cruz mountains, for anight to include a professional cookingdemonstrat ion, group cooking competit ions, greatcompany and of course, del ic ious wine. Tickets: $80 per person, l imit of 80 participants

WEDNESDAY, APRIL 15

6:00 - 11:00 PM

AN EVENING OFCOOKING AT THOMASFOGARTY WINERY

CONFERENCE

EDUCATION

THURSDAY , APRIL 16

EMOTIONAL INTELLIGENCE TO BUILD PARTNERSHIPS

Speaker: Preethi Fernando, Author of "Diversity and Inclusion: Basics 101"

Description of Session:Artificial intelligence, voice recognition, data analysis, and online communication are changing theface of the workforce. Bills are being automated, self-service kiosks are emerging, robot assisted self-care is minimizing human interaction, and the DIY movement is opening new concepts of hiring,training, and how we communicate with each other to get the job done. Despite the push for AI andself-help, the human interaction remains a vital part of any industry, particularly for city clerks andgovernment employees, because all humans are emotional and government workers deal directlywith emotional situations. Emotional intelligence is the key ingredient that sets a highly successfulcity, company, or nonprofit establishment and professional, from one that is not. In this session, youwill learn when artificial intelligence and online communication works, and when a face to facemeeting works better when dealing with people, problems and sensitive situations, and how topractice sensitivity and soft skills in emotional intelligence

CONCURRENT SESSION

LEADERSHIP SKILLS : TRACK A1

POWERFUL STRATEGIC PLANNING

Speakers: Nicole Lance, CEO Lance Strategies Eric Bailey, President Bailey Strategic Innovation Group

Description of Session:Turn the typical strategic planning process on its head and build powerful internal partnerships byincorporating effective neuroscience and communication principles along the way. In this sessionyou will learn how to think differently about strategic planning, how to design effective strategysessions for your team, and how to break through some of your own barriers that are preventingmore strategic action in your team and organization. You will learn to develop a well-defined strategyand a cogent plan for action.

8 :00 - 10 :00 AM

CONCURRENT SESSION

TECHNICAL SKILLS : TRACK B1

8 :00 - 10 :00 AM

CONFERENCE

EDUCATION

THURSDAY , APRIL 16 (CONT . )

HOW TO THINK LIKE A DEPARTMENT DIRECTOR AND STEP-UP TO SENIOR MANAGEMENT

Speaker: Jimmy Forbis, CPFO, Finance Director, City of Gilroy

Description of Session:Becoming a first-time Department Head in an organization is not only a new challenge, but also anexciting opportunity.  For many, this is the pinnacle of their career – one that can have a significantimpact on organizational effectiveness. This session is designed to help those in mid-managementpositions develop skills and thought process that will ease their transition into an executive positionby growing your readiness to move up, and capacity to think globally. You will learn to recognize thedifference between being a manager and being a department head, and find the tools to make themost of your position to have organizational influence.

BREAK WITH EXHIBITORS

CONCURRENT SESSION

LEADERSHIP SKILLS : TRACK A2

INTERPRETING THE LAW: WHAT CITY ATTORNEYS NEED CITY CLERKS TO KNOW

Speaker: Glen Googins, City Attorney, City of Chula Vista

Description of Session:Your partnership with the City Attorney is critical to your agency’s success as we rely on each other inso much of what we do. Clerks offices are guided by law and your job requires you to know how toanalyze and interpret statutes. In this session you will hear from a City Attorney’s perspective someof the key elements you need to understand to be successful at your job. Attendees will pick uphandy tools and techniques of statutory interpretation to help you discern the meaning of a law,even when the terms of the statute seem unclear or ambiguous.

10 :00 - 10 :30 AM

CONCURRENT SESSION

TECHNICAL SKILLS : TRACK B2

10 :30 - 12 :00 PM

10 :30 - 12 :00 PM

CONFERENCE

EDUCATION

THURSDAY , APRIL 16 (CONT . )

THE POWER OF PRESENCE

Speakers: Nicole Lance, CEO of Lance Strategies Marian Mellen, CEO of Marian Mellen

Description of Session:Powerful Partnerships require connection. Professionally and personally, connections fuel growthand are key to unlocking our bigger purpose and accelerating positive outcomes. Connectionrequires mindful listening and presence. In leveraging these two KEYS of connection, individuals areable to create powerful, purposeful and pivotal partnerships. Mindful Listening goes further thansimply the surface level responses. How do we shift into fully engaged conversations? In this sessionyou will learn to move from the transactional approach to being the facilitators needed to make realchange happen and will develop the skills to listen with intention. When individuals, teams andpartners feel heard, bridges are built and problems turn into solutions.

RETIREES & PAST PRESIDENTS

LUNCHEON

CONCURRENT SESSION

LEADERSHIP SKILLS : TRACK A3

WRITING EFFECTIVE STAFF REPORTS

Speaker: Alison Horak, JD

Description of Session:This session will equip you to write staff reports more effectively for your City Council as effective writingtranslates into superior service to the public. You will improve your ability to write with clarity, drawconclusions, and offer recommendations. Writing with clarity means, in part, that everything you writecan be understood on the first read. Attendees will learn how to express ideas clearly and concisely inwriting, organize information in a logical flow and use an appropriate business writing style.

12 :00 - 1 :00 PM

1 :00 - 3 :00 PM

CONCURRENT SESSION

TECHNICAL SKILLS : TRACK B3

1 :00 - 3 :00 PM

CONFERENCE

EDUCATION

THURSDAY , APRIL 16 (CONT . )

LEADING DYNAMIC AND SUSTAINABLE PARTNERSHIPS

Speaker: Rosanne Richeal, Founder of the RichealGroup

Description of Session:If you could lead a dynamic and diverse team, how would you leverage the skills of each member toform powerful and sustainable partnerships? The answer, leadership and relationships. Partnershipsare only as good as the people within them, and those who lead them. Powerful Partnerships cannotachieve success without the finesse of a strong leader to navigate the complexities of a multi-stakeholder initiative. That strong leader is you, the Municipal Clerk. Create a space to motivate,inspire, and empower cross-sector partners so they can collaborate, innovate, and solve the mostpressing community concerns as a unified front. Powerful Partnerships are not just about beingbusy with people; they’re about being successful with the right people, the right mindset, the rightvision, the right solution, and the right Municipal Clerk to lead the way.

BREAK WITH EXHIBITORS

CONCURRENT SESSION

LEADERSHIP SKILLS : TRACK A4

RESEARCH AND PREPARE TO ROCK AN INTERVIEW

Speaker: Stephanie D. Smith, MMC, City Clerk, City of Murrieta

Description of Session:Seeking your next position or making the professional leap can be stressful to say the least. In thissession, participants will gain a better understanding of more than just the do’s and don’ts ofinterviewing. Participants will discover the relationship between preparation and performance andwill learn how to analyze a job flyer and be ready to answer questions in a way to maximize yourimpression on the interview panel. You will learn how to enhance your listening skills to ensure youanswer the questions that are asked, and will leave with concrete strategies for rocking your nextinterview AND working smarter in your current position.

3 :00 - 3 :30 PM

3 :30 - 5 :30 PM

CONCURRENT SESSION

TECHNICAL SKILLS : TRACK B4

3 :30 - 5 :30 PM

PRESIDENT'SBANQUET

SAVE THE DATE

Thursday, April 16, 2020 | 6 - 10 PM | Hyatt Regency

Ticket Included With Conference Registration

CONFERENCE

EDUCATION

FRIDAY , APRIL 17

LEADERSHIP LESSONS FROM H-O-L-L-Y-W-O-O-D

Speaker: Andy Masters, MA, CSP

Description of Session:Award-winning author and leadership expert Andy Masters creatively uses the magical imagery ofHollywood to help Public Sector leaders develop and empower their organizations, while defeatingthe succession planning crisis--in this challenging era of having to "do more with less".  In thisdynamic closing keynote presentation you will learn and be entertained from actual license-protected scenes from movies such as The Iron Lady, The Devil Wears Prada, Apollo 13, Office Spaceand Star Wars.  Learn powerful leadership principles based on Andy's latest book "Things LEADERSSay: A Daily Guide to Help Every Leader Empower & Inspire”.  This unique program also cites thelatest research from Harvard Business Review, Deloitte, and Glassdoor.  Attendees will experience ahighly interactive program with not only a memorable multi-media experience, but also withimmediate take-home action items to help develop public leaders for 2020, and beyond.

About the Facilitator:Andy Masters is an award-winning author and international speaker who has written five books,earned four degrees, and presented over 1,000+ entertaining and impactful programs for more than100,000+ attendees. Andy's professional career included working for two high-profile performanceimprovement and marketing services firms, where his clients included Lexus, Honda, Nestle-Purina,and Anheuser Busch. Andy escaped the corporate world just in time to preserve his sanity, as hefollowed his passion for speaking, consulting, and entrepreneurship in 2003.

NETWORKING BREAKFAST

ALL CONFERENCE SESSION

7 :00 - 8 :00 AM

8 :00 - 1 1 :30 AM

CERTIFICATION POINTS:

4.25 CMC Education or 4.25 MMC Advanced Education points for attendance to all sessions withcomplete learning assessments.

SESSIONS AND SPEAKERS ARE SUBJECT TO CHANGE:

All speakers and session descriptions are subject to change pending a final conference program.