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GIZELLE MARSHA DOMINGO
PERSONAL INFORMATION
Gender : FemaleNationality : South AfricanMarital Status : SingleLinguistic Ability : Equally fluent in English, AfrikaansEmail : [email protected] : +971 50 540 8295
Career Objective:
To have a concrete exposure in the Hospitality industry and specially on day to day operations on a five star level to continue grow and aspire to understand the International level of Hospitality.
Educational Background
Institution : Mercy Montessori NamibiaYear : 1st year, Level 5Remark : Completed
Institution : Montessori Teacher Preparation of Kansas CityYear : 2010-2012Remark : Completed
Institution : Westville Senior Secondary School, P.EYear : 2007Remark : Graduated
WORK EXPERIENCE
Company : Atlantis, The Palm DubaiPosition : Call Centre Restaurant Reservations & Business Centre Agent ( Active Multi-skilling agent) Period : August 2014- presentResponsibilities
Handle resort emergency calls adhering to the resort emergency policies and procedures and refer calls to proper channels
Treating internal and external customers fairly with respect while developing effective customer networks
Listening to questions and analyses to determine underlying needs of customers and to rectify whenever possible, the customer’s concerns
Handle, log, action and follow up any guest queries as quickly as possible through liaising with the departments concerned to ensure customer satisfaction
Assist in conducting customer satisfaction surveys To be up to date with the departmental revenue target and capture
opportunities to support various revenue generation programs Records and controls accurately wake up calls Resolving problems by clarifying issues, researching and exploring
answers and alternative solutions and escalating unresolved problems Communicate guest feedback through different channels like JD
power, IFH and LQA so team leaders and mangers can evaluate the data and minimize customer dissatisfaction
Company : Atlantis, The Palm DubaiPosition : Ticketing AgentPeriod : August 2013- July 2014Responsibilities
Responsible for following the cash handling ticketing procedure properly and accurately, including completing reports
Assisted in providing friendly, efficient and informative service as well and accurate transaction as I serve all the guests purchasing tickets to the water park
Assisted in reporting any security issues to the team leader or assistant manager
Assisted in collecting the RFID wristband in all entry/exit point and under the monorail on the beach path
Responsible for assisting hotel guests who are walking along the beach pass to obtain wristbands without the inconvenience of going to the ticketing plaza
Company : Ebenezer CentreIndustry : Assemblies ChurchPosition : Data Capturer (Administration)Period : January 2012 - until April 2013Job Responsibilities
Answering and screening phone calls, taking detailed messages and following up where necessary
General secretarial duties i.e. opening and distribution of post, office administration, and stationery control, etc.
Co-ordinate internal and external communication
Company : City Montessori SchoolIndustry : EducationPosition : TeacherPeriod : February 2010 – December 2011
Job Responsibilities To provide quality teaching to children ages 3 to 6 years old and to
enhance their foundation in education To support their academic growth
Key Character Traits
Excellent organizer with solid planning and problem-solving skills Self-starter who can work independently whilst handling multiple assignment and deadlines Quick learner who can quickly master all aspects of a job with limited training Assertive with a confidence-inspiring presence
REFERENCES
Karen PaulsenEbenezer Centre041-456 3049
Bonita PotgieterPrincipal at Montessori041- 365 6860
Fallon TsinonisAquaventure Ticketing
Assistant ManagerAtlantis, The Palm Dubai971 55 200 4622
Sughandha DsaManager of Resort Call CentreAtlantis, The Palm Dubai971 55 200 4479