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GIZELLE MARSHA DOMINGO PERSONAL INFORMATION Gender : Female Nationality : South African Marital Status : Single Linguistic Ability : Equally fluent in English, Afrikaans Email : [email protected] Tel : +971 50 540 8295 Career Objective : To have a concrete exposure in the Hospitality industry and specially on day to day operations on a five star level to continue grow and aspire to understand the International level of Hospitality. Educational Background Institution : Mercy Montessori Namibia Year : 1 st year, Level 5 Remark : Completed Institution : Montessori Teacher Preparation of Kansas City Year : 2010-2012 Remark : Completed Institution : Westville Senior Secondary School, P.E Year : 2007 Remark : Graduated WORK EXPERIENCE Company : Atlantis, The Palm Dubai

GIZELLE MARSHA DOMINGO CV

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Page 1: GIZELLE MARSHA DOMINGO CV

GIZELLE MARSHA DOMINGO

PERSONAL INFORMATION

Gender : FemaleNationality : South AfricanMarital Status : SingleLinguistic Ability : Equally fluent in English, AfrikaansEmail : [email protected] : +971 50 540 8295

Career Objective:

To have a concrete exposure in the Hospitality industry and specially on day to day operations on a five star level to continue grow and aspire to understand the International level of Hospitality.

Educational Background

Institution : Mercy Montessori NamibiaYear : 1st year, Level 5Remark : Completed

Institution : Montessori Teacher Preparation of Kansas CityYear : 2010-2012Remark : Completed

Institution : Westville Senior Secondary School, P.EYear : 2007Remark : Graduated

WORK EXPERIENCE

Company : Atlantis, The Palm DubaiPosition : Call Centre Restaurant Reservations & Business Centre Agent ( Active Multi-skilling agent) Period : August 2014- presentResponsibilities

Handle resort emergency calls adhering to the resort emergency policies and procedures and refer calls to proper channels

Page 2: GIZELLE MARSHA DOMINGO CV

Treating internal and external customers fairly with respect while developing effective customer networks

Listening to questions and analyses to determine underlying needs of customers and to rectify whenever possible, the customer’s concerns

Handle, log, action and follow up any guest queries as quickly as possible through liaising with the departments concerned to ensure customer satisfaction

Assist in conducting customer satisfaction surveys To be up to date with the departmental revenue target and capture

opportunities to support various revenue generation programs Records and controls accurately wake up calls Resolving problems by clarifying issues, researching and exploring

answers and alternative solutions and escalating unresolved problems Communicate guest feedback through different channels like JD

power, IFH and LQA so team leaders and mangers can evaluate the data and minimize customer dissatisfaction

Company : Atlantis, The Palm DubaiPosition : Ticketing AgentPeriod : August 2013- July 2014Responsibilities

Responsible for following the cash handling ticketing procedure properly and accurately, including completing reports

Assisted in providing friendly, efficient and informative service as well and accurate transaction as I serve all the guests purchasing tickets to the water park

Assisted in reporting any security issues to the team leader or assistant manager

Assisted in collecting the RFID wristband in all entry/exit point and under the monorail on the beach path

Responsible for assisting hotel guests who are walking along the beach pass to obtain wristbands without the inconvenience of going to the ticketing plaza

Company : Ebenezer CentreIndustry : Assemblies ChurchPosition : Data Capturer (Administration)Period : January 2012 - until April 2013Job Responsibilities

Page 3: GIZELLE MARSHA DOMINGO CV

Answering and screening phone calls, taking detailed messages and following up where necessary

General secretarial duties i.e. opening and distribution of post, office administration, and stationery control, etc.

Co-ordinate internal and external communication

Company : City Montessori SchoolIndustry : EducationPosition : TeacherPeriod : February 2010 – December 2011

Job Responsibilities To provide quality teaching to children ages 3 to 6 years old and to

enhance their foundation in education To support their academic growth

Key Character Traits

Excellent organizer with solid planning and problem-solving skills Self-starter who can work independently whilst handling multiple assignment and deadlines Quick learner who can quickly master all aspects of a job with limited training Assertive with a confidence-inspiring presence

REFERENCES

Karen PaulsenEbenezer Centre041-456 3049

Bonita PotgieterPrincipal at Montessori041- 365 6860

Fallon TsinonisAquaventure Ticketing

Page 4: GIZELLE MARSHA DOMINGO CV

Assistant ManagerAtlantis, The Palm Dubai971 55 200 4622

Sughandha DsaManager of Resort Call CentreAtlantis, The Palm Dubai971 55 200 4479