ICT-enabled Transformation

The Journey of British Columbia, Canada

Girish Pathak, Ph.D.President ITE Services

November 19, 2012

… unleashing the business potential of digital convergenceITE services

Agenda

BC’s ICT-enabled Transformation Journey

British Columbia (B.C.) by numbers, for uninitiated

Aspirations of the province, and the challenges posed by

demography and geography

Designating a ministry with four key areas of

responsibilities

Development of three-phase roadmap

Strategic out-tasking concept

Citizen-benefits realized and the journey continues

… unleashing the business potential of digital convergenceITE services

B.C. by Numbers, for Uninitiated

944,000 Sq KM

4.4M population, 2011

Vancouver 2.3M

C$191B GDP, 2009

C$41K per capita, 2009

Industry - forestry and

mining

and Hollywood North

… unleashing the business potential of digital convergenceITE services

2001 Aspirations of B.C. and Challenges

1. Make B.C. the best-educated, most literate jurisdiction in the

continent

2. Lead the way in healthy living and physical fitness

Build best support system in Canada for persons with disabilities, those

with special needs, children at risk, and seniors

3. Lead the world in sustainable environmental management, with

best air and water quality, and the best fisheries management

Create more jobs per capita than anywhere else in Canada

…key challenges were/are - the geography and the diversity

… unleashing the business potential of digital convergenceITE services

A Ministry with Four Key Responsibilities

The first step of the transformation was to establish a

government-wide, shared services under the responsibility of

a single ministry, with framework capable of delivering

results quickly – Ministry of Management Services

The ministry focused on four key areas:

1. Services delivery to citizens and businesses …”Service B.C.”

2. Service delivery to the public sector …”Solution B.C.”

3. Service transformation (electronic delivery, alternative service

delivery, bridging digital divide)

4. Office of the CIO …this officer was part of Premier’s cabinet

… unleashing the business potential of digital convergenceITE services

The Premier of B.C. on the Transformation

“We have made a commitment to bridging digital

divide and ensure B.C. communities have

access to broadband connections. By providing

broadband internet access across the province,

we are opening up a whole new realm of social

and economic opportunities to British

Columbians.”

Gordon Campbell, Premier of British Columbia

… unleashing the business potential of digital convergenceITE services

Development of Three-Phase Roadmap

Phase I – Foundational

Common infrastructure

Extend the infrastructure to remote communities

Phase II – Innovation

Partner with broader public sector to deliver healthcare and education

Elevate the role of IT organization from an operator to an orchestrator

and innovator

Phase III – Transformation – Moving B.C. to a Network

Business Model

Become successful in delivering virtual services

Sense and respond to citizens effectively and efficiently

… unleashing the business potential of digital convergenceITE services

The CIO of B.C. on the Transformation

“We have created a vision to be a leader in

connecting citizens, communities, and

businesses with the government services, and

in vastly improving the delivery of innovative

services to the public from the broader public

sector.”

Dave Nikolejsin, Chief Information Officer,

Government of B.C.

… unleashing the business potential of digital convergenceITE services

Strategic Out-Tasking Concept

Systemic approach of assessing capabilities, determining

which are core and which are auxiliary

Systemic approach to prioritize capabilities and retain the

“brain”

Systemic approach to return on investment, process

visibility, out-tasking, in-sourcing, out-sourcing, etc

Systemic approach to benchmarking, sharing lessons

learned, etc

… unleashing the business potential of digital convergenceITE services

Citizen Benefit Realized and the Journey…

Financial benefits

Citizens benefits

Improve their education and training by upgrading skills on-line,

without leaving their communities

Receive up-to-date medical information and treatment through

reliable sources available over the internet

Access to government services without travelling

Start a home-based business and market it around the globe

Get connected to the wealth of information that exist on the

internet

Lessons learned

…and the journey continues.