GOAL:
GOAL:
To check if equivalent part is acceptable instead of the
reported unit.ISSUE:
Customer cannot find the reported faulty unit anymore. This
issue will fall either NRDP or Discrepancy.FACTS:
Order was placed under NRDP and agent sent Final Reminder
Letter.
CUSTOMER INFORMATIONCompany Name:CENTRECOM SUNSHINE PTY LTD
Contact Person: Ian Spiteri Membership ID: 10082008Customer
Type: Platinum Level 2E-mail Address: [email protected]
Phone:
+61383117631Contact Date: March 24, 2015Address: 128-130
Hampshire Rd, VIC, Australia,
What triggers the escalation: CustomerProduct reported:
D34010WYKH G6YK4130034X H25115-102Total number of units affected:
1Current status of the ticket: Escalation PendingBusiness impact:
N/AOther important info: None
TROUBLESHOOTING: Not applicable
SOLUTION:Please refer to Order Number SWR 7501680604
Depot should accept equivalent part because customer cannot find
the reported faulty NUC anymore.
