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GGUS summary (5 weeks)
VO User Team Alarm Total
ALICE 2 0 0 2
ATLAS 19 178 4 201
CMS 6 2 0 8
LHCb 2 17 0 19
Totals 29 197 4 230
1
04/19/23 WLCG MB Report WLCG Service Report 2
Support-related events since last MB
•There were 3 real ALARM tickets since the 2010/12/07 MB (5 weeks), all submitted by ATLAS. • GGUS:65533 contained a link to the generic URL of the ‘IT service status board’ http://cern.ch/it-support-servicestatus/, which points to something else the next day. The persistent one should be used instead for ticket data integrity, i.e. http://cern.ch/it-support-servicestatus/IncidentArchive/101220-CCpowerCut.htm • During the 2010/12/20 CERN CC Power Cut no email notification or Remedy PRMS ticket creation was possible for more than 24 hrs.• GGUS:65292 was a test ALARM by GGUS developer against KIT. Details follow…
ATLAS ALARM->CERN LFC BAD VOMSCERT
•https://gus.fzk.de/ws/ticket_info.php?ticket=65174
04/19/23 WLCG MB Report WLCG Service Report 3
What time UTC What happened
2010/12/09 13:57
GGUS ALARM ticket opened, automatic email notification to [email protected] AND automatic assignment to ROC_CERN.
2010/12/09 14:46
Ticket dispatcher re-assigns the ticket into the CERN Remedy PRMS LFC category in the CERN local ticketing system (GGUS-PRMS transit is automatic).
2010/12/09 14:57
Supporter on rota updates vomscert and sets ticket to ‘solved’ with copy to the service manager.
2010/12/09 15:16
Submitter sets status ‘verified`
ATLAS ALARM->IN2P3 LFC SERVER DOWN
•https://gus.fzk.de/ws/ticket_info.php?ticket=65274
04/19/23 WLCG MB Report WLCG Service Report 4
What time UTC What happened
2010/12/12 02:28
GGUS ALARM ticket opened, automatic email notification to [email protected] AND automatic assignment to NGI_France.
2010/12/14 09:01
Site puts ticket to status ‘solved’ with description ‘DB connection problem now fixed’.
2010/12/19 12:45
Submitter sets status ‘verified`
ATLAS ALARM->CERN CC POWER CUT
•https://gus.fzk.de/ws/ticket_info.php?ticket=65533
04/19/23 WLCG MB Report WLCG Service Report 5
What time UTC What happened
2010/12/18 12:26SATURDAY
GGUS ALARM ticket opened, automatic email notification to [email protected] AND automatic assignment to ROC_CERN.
2010/12/18 15:31
Submitter provides additional information on ATLAS critical services needing quick recovery.
2010/12/19 04:39SUNDAY
Another member of the Authorised ALARMers submits info on unknown DATADISK locality.
2010/12/20 07:29
Creation of the Remedy PRMS ticket.
2010/12/20 07:51
Status set to ‘solved’ by the helpdesk pointing to ‘service status board’
2010/12/20 08:05
Submitter sets status to ‘verified’.
