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Getting things done in the midst of chaos Susan R. Johnson, M.D., M.S. Professor of Obstetrics& Gynecology and Epidemiology Associate Provost for Faculty University of Iowa e-mail: [email protected]

Getting things done in the midst of chaos · 2009. 11. 17. · Getting things done in the midst of chaos Susan R. Johnson, M.D., M.S. Professor of Obstetrics& Gynecology and Epidemiology

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Page 1: Getting things done in the midst of chaos · 2009. 11. 17. · Getting things done in the midst of chaos Susan R. Johnson, M.D., M.S. Professor of Obstetrics& Gynecology and Epidemiology

Getting things done in the midst of chaos

Susan R. Johnson, M.D., M.S.Professor of Obstetrics& Gynecology and

EpidemiologyAssociate Provost for Faculty

University of Iowae-mail: [email protected]

Page 2: Getting things done in the midst of chaos · 2009. 11. 17. · Getting things done in the midst of chaos Susan R. Johnson, M.D., M.S. Professor of Obstetrics& Gynecology and Epidemiology

50,000 ft: What is my lifelong purpose for being?

40,000 ft: What are my goals for the next few years?

30,000 ft: What are my objectives for the next year?

20,000 ft: What are my current areas of responsibility?

10,000 ft: What are my current projects?

Runway: What are my current tasks (actions)?

Page 3: Getting things done in the midst of chaos · 2009. 11. 17. · Getting things done in the midst of chaos Susan R. Johnson, M.D., M.S. Professor of Obstetrics& Gynecology and Epidemiology
Page 4: Getting things done in the midst of chaos · 2009. 11. 17. · Getting things done in the midst of chaos Susan R. Johnson, M.D., M.S. Professor of Obstetrics& Gynecology and Epidemiology
Page 5: Getting things done in the midst of chaos · 2009. 11. 17. · Getting things done in the midst of chaos Susan R. Johnson, M.D., M.S. Professor of Obstetrics& Gynecology and Epidemiology

MESSY DESK -

Page 6: Getting things done in the midst of chaos · 2009. 11. 17. · Getting things done in the midst of chaos Susan R. Johnson, M.D., M.S. Professor of Obstetrics& Gynecology and Epidemiology
Page 7: Getting things done in the midst of chaos · 2009. 11. 17. · Getting things done in the midst of chaos Susan R. Johnson, M.D., M.S. Professor of Obstetrics& Gynecology and Epidemiology

Summary of work flow methods

Getting Things Done2001, Viking

Weekly review

out

DO

processOrganize(List &Store)

Collect

Page 8: Getting things done in the midst of chaos · 2009. 11. 17. · Getting things done in the midst of chaos Susan R. Johnson, M.D., M.S. Professor of Obstetrics& Gynecology and Epidemiology

Collect

Page 9: Getting things done in the midst of chaos · 2009. 11. 17. · Getting things done in the midst of chaos Susan R. Johnson, M.D., M.S. Professor of Obstetrics& Gynecology and Epidemiology

Collect

Page 10: Getting things done in the midst of chaos · 2009. 11. 17. · Getting things done in the midst of chaos Susan R. Johnson, M.D., M.S. Professor of Obstetrics& Gynecology and Epidemiology

Collect

Page 11: Getting things done in the midst of chaos · 2009. 11. 17. · Getting things done in the midst of chaos Susan R. Johnson, M.D., M.S. Professor of Obstetrics& Gynecology and Epidemiology

Collect

Page 12: Getting things done in the midst of chaos · 2009. 11. 17. · Getting things done in the midst of chaos Susan R. Johnson, M.D., M.S. Professor of Obstetrics& Gynecology and Epidemiology

INBOX:Incoming mailNotes you have writtenDocuments that show up

Collection:ThoughtsConversation notesMeeting notesPhone call notes

Page 13: Getting things done in the midst of chaos · 2009. 11. 17. · Getting things done in the midst of chaos Susan R. Johnson, M.D., M.S. Professor of Obstetrics& Gynecology and Epidemiology

Mobile collection tools

Page 14: Getting things done in the midst of chaos · 2009. 11. 17. · Getting things done in the midst of chaos Susan R. Johnson, M.D., M.S. Professor of Obstetrics& Gynecology and Epidemiology

Process

Page 15: Getting things done in the midst of chaos · 2009. 11. 17. · Getting things done in the midst of chaos Susan R. Johnson, M.D., M.S. Professor of Obstetrics& Gynecology and Epidemiology

Processing = asking questions

• What is this?• Do I need to do something now?• Is this a project (requires >1 task/>1 day to complete) ?• What’s next?• … can I do it now ?

Page 16: Getting things done in the midst of chaos · 2009. 11. 17. · Getting things done in the midst of chaos Susan R. Johnson, M.D., M.S. Professor of Obstetrics& Gynecology and Epidemiology

The 2 minute rule

Page 17: Getting things done in the midst of chaos · 2009. 11. 17. · Getting things done in the midst of chaos Susan R. Johnson, M.D., M.S. Professor of Obstetrics& Gynecology and Epidemiology

Organize

Page 18: Getting things done in the midst of chaos · 2009. 11. 17. · Getting things done in the midst of chaos Susan R. Johnson, M.D., M.S. Professor of Obstetrics& Gynecology and Epidemiology

• Do I need to do something (now)?

•“No…”

Page 19: Getting things done in the midst of chaos · 2009. 11. 17. · Getting things done in the midst of chaos Susan R. Johnson, M.D., M.S. Professor of Obstetrics& Gynecology and Epidemiology

Discard / Delete / no!

OUT

Page 20: Getting things done in the midst of chaos · 2009. 11. 17. · Getting things done in the midst of chaos Susan R. Johnson, M.D., M.S. Professor of Obstetrics& Gynecology and Epidemiology

Reference

Page 21: Getting things done in the midst of chaos · 2009. 11. 17. · Getting things done in the midst of chaos Susan R. Johnson, M.D., M.S. Professor of Obstetrics& Gynecology and Epidemiology

Someday Maybe

Page 22: Getting things done in the midst of chaos · 2009. 11. 17. · Getting things done in the midst of chaos Susan R. Johnson, M.D., M.S. Professor of Obstetrics& Gynecology and Epidemiology

Someday maybe list

Second R01Reorganize the clinic flowCreate a new syllabus for the medical studentsClean and organize the garageLearn ChineseTrip to NepalBuy a hybrid carSecond career as a floristMaui conference in 2008

Page 23: Getting things done in the midst of chaos · 2009. 11. 17. · Getting things done in the midst of chaos Susan R. Johnson, M.D., M.S. Professor of Obstetrics& Gynecology and Epidemiology

testimonial“The 'maybe someday' and the 'on deck' lists are wonderful too. I love being able to put my 'great ideas' on that list and then not worry that I'm going to forget about them.”

Page 24: Getting things done in the midst of chaos · 2009. 11. 17. · Getting things done in the midst of chaos Susan R. Johnson, M.D., M.S. Professor of Obstetrics& Gynecology and Epidemiology

• Do I need to do something?

•“YES…”

Page 25: Getting things done in the midst of chaos · 2009. 11. 17. · Getting things done in the midst of chaos Susan R. Johnson, M.D., M.S. Professor of Obstetrics& Gynecology and Epidemiology

• Is this a project?– What’s the outcome?– What are the steps to completion?– What’s next?

• Where should I put it?

Page 26: Getting things done in the midst of chaos · 2009. 11. 17. · Getting things done in the midst of chaos Susan R. Johnson, M.D., M.S. Professor of Obstetrics& Gynecology and Epidemiology

MASTER PROJECT LIST

WorkHire new secretaryPrepare expense report for Iowa meetingFinish FY10 budget Decide about title IX issueOrder tablet computer

HomeBirthday party for son on May 19thPaint the house - complete by August Defrost the freezerInstall TiVoPlan for triathlon training

Page 27: Getting things done in the midst of chaos · 2009. 11. 17. · Getting things done in the midst of chaos Susan R. Johnson, M.D., M.S. Professor of Obstetrics& Gynecology and Epidemiology
Page 28: Getting things done in the midst of chaos · 2009. 11. 17. · Getting things done in the midst of chaos Susan R. Johnson, M.D., M.S. Professor of Obstetrics& Gynecology and Epidemiology
Page 29: Getting things done in the midst of chaos · 2009. 11. 17. · Getting things done in the midst of chaos Susan R. Johnson, M.D., M.S. Professor of Obstetrics& Gynecology and Epidemiology

THE VERY NEXT THING THAT NEEDS TO BE DONE

next action

Page 30: Getting things done in the midst of chaos · 2009. 11. 17. · Getting things done in the midst of chaos Susan R. Johnson, M.D., M.S. Professor of Obstetrics& Gynecology and Epidemiology

Project Next action…

P1P2P3

P1P2

P1P2P3P4

Category

Work

Admin

Home

EmailTalk toPrintReadPick upDraftLook at

Page 31: Getting things done in the midst of chaos · 2009. 11. 17. · Getting things done in the midst of chaos Susan R. Johnson, M.D., M.S. Professor of Obstetrics& Gynecology and Epidemiology

Specific time Anytime today

Next actions that go on the calendar

Page 32: Getting things done in the midst of chaos · 2009. 11. 17. · Getting things done in the midst of chaos Susan R. Johnson, M.D., M.S. Professor of Obstetrics& Gynecology and Epidemiology

==

Page 33: Getting things done in the midst of chaos · 2009. 11. 17. · Getting things done in the midst of chaos Susan R. Johnson, M.D., M.S. Professor of Obstetrics& Gynecology and Epidemiology

Autofocus2 example

Page 34: Getting things done in the midst of chaos · 2009. 11. 17. · Getting things done in the midst of chaos Susan R. Johnson, M.D., M.S. Professor of Obstetrics& Gynecology and Epidemiology

testimonial“Having the master project list with smaller task lists. This has been a huge help to me.

I used to re-make my master project lists over and over as my 'to do' list, and found it would be quite depressing and feel like I was never getting anything done.”

Page 35: Getting things done in the midst of chaos · 2009. 11. 17. · Getting things done in the midst of chaos Susan R. Johnson, M.D., M.S. Professor of Obstetrics& Gynecology and Epidemiology

The weekly review

Page 36: Getting things done in the midst of chaos · 2009. 11. 17. · Getting things done in the midst of chaos Susan R. Johnson, M.D., M.S. Professor of Obstetrics& Gynecology and Epidemiology

"Few people think more than two or three times a year. I have made an international reputation for myself by thinking once or twice a week.“

– George Bernard Shaw

Page 37: Getting things done in the midst of chaos · 2009. 11. 17. · Getting things done in the midst of chaos Susan R. Johnson, M.D., M.S. Professor of Obstetrics& Gynecology and Epidemiology

• Review and update:– Project List– Next action List– Calendar for the previous week– Calendar next 1-12 month– Waiting for

• Identify foci for the week– No more than 3-5 projects

Page 38: Getting things done in the midst of chaos · 2009. 11. 17. · Getting things done in the midst of chaos Susan R. Johnson, M.D., M.S. Professor of Obstetrics& Gynecology and Epidemiology

Do

Page 39: Getting things done in the midst of chaos · 2009. 11. 17. · Getting things done in the midst of chaos Susan R. Johnson, M.D., M.S. Professor of Obstetrics& Gynecology and Epidemiology

Approaching the day

• Don’t do email 1st thing• Pick <3 actions that must be

completed before you go home

• Identify your “windows of opportunity”

Page 40: Getting things done in the midst of chaos · 2009. 11. 17. · Getting things done in the midst of chaos Susan R. Johnson, M.D., M.S. Professor of Obstetrics& Gynecology and Epidemiology

Summary of work flow methods

Getting Things Done2001, Viking

Weekly review

out

DO

processOrganize(List &Store)

Collect

Page 41: Getting things done in the midst of chaos · 2009. 11. 17. · Getting things done in the midst of chaos Susan R. Johnson, M.D., M.S. Professor of Obstetrics& Gynecology and Epidemiology

e-mail

Page 42: Getting things done in the midst of chaos · 2009. 11. 17. · Getting things done in the midst of chaos Susan R. Johnson, M.D., M.S. Professor of Obstetrics& Gynecology and Epidemiology

Empty e-mail inbox

Page 43: Getting things done in the midst of chaos · 2009. 11. 17. · Getting things done in the midst of chaos Susan R. Johnson, M.D., M.S. Professor of Obstetrics& Gynecology and Epidemiology

Isolate backlogged

email

Page 44: Getting things done in the midst of chaos · 2009. 11. 17. · Getting things done in the midst of chaos Susan R. Johnson, M.D., M.S. Professor of Obstetrics& Gynecology and Epidemiology

“Waiting for” = you are waiting to hear back from someone else

3 folders

Page 45: Getting things done in the midst of chaos · 2009. 11. 17. · Getting things done in the midst of chaos Susan R. Johnson, M.D., M.S. Professor of Obstetrics& Gynecology and Epidemiology

The path to “empty”

• Set a time limit• Look only when you can

process• No skipping

Page 46: Getting things done in the midst of chaos · 2009. 11. 17. · Getting things done in the midst of chaos Susan R. Johnson, M.D., M.S. Professor of Obstetrics& Gynecology and Epidemiology

• Decide!–<2 min now–Not sure? ask –Defer

•What’s next?

Page 47: Getting things done in the midst of chaos · 2009. 11. 17. · Getting things done in the midst of chaos Susan R. Johnson, M.D., M.S. Professor of Obstetrics& Gynecology and Epidemiology

Deferred emails -type the next action in the subject line

Page 48: Getting things done in the midst of chaos · 2009. 11. 17. · Getting things done in the midst of chaos Susan R. Johnson, M.D., M.S. Professor of Obstetrics& Gynecology and Epidemiology

09/9/2009 08:10 AMEmail from my cousin Jim

• Casey would like to attend the family reunion in Champaign. Is anyone going from central Iowa who could pick her up in Grinnell? Or, since she could get to Iowa City easily, is anyone going from there?

Page 49: Getting things done in the midst of chaos · 2009. 11. 17. · Getting things done in the midst of chaos Susan R. Johnson, M.D., M.S. Professor of Obstetrics& Gynecology and Epidemiology

09/9/2009 08:10 AMEmail from my cousin Jim

• Casey would like to attend the family reunion in Champaign. Is anyone going from central Iowa who could pick her up in Grinnell? Or, since she could get to Iowa City easily, is anyone going from there?

• What is this?• Do I need to do something?• Is this a project (requires >1 task/>1 day to complete) ?• What’s next?• … can I do it now ?

Page 50: Getting things done in the midst of chaos · 2009. 11. 17. · Getting things done in the midst of chaos Susan R. Johnson, M.D., M.S. Professor of Obstetrics& Gynecology and Epidemiology

09/9/2009 08:10 AMEmail from my cousin Jim: who can Casey ride with? • What is this?

= a request with short timeframe• Do I need to do something?

= YES: I’m on the “route”• Is this a project (requires >1 task/>1 day to complete) ?

= YES: “Family Reunion 09/19 - Casey?”• What’s next?

= email Jim: I am going, I have room, but our departure day/time is ?

• … can I do it now ? = YES!

Page 51: Getting things done in the midst of chaos · 2009. 11. 17. · Getting things done in the midst of chaos Susan R. Johnson, M.D., M.S. Professor of Obstetrics& Gynecology and Epidemiology

testimonial“Re: Keeping my email box cleaned out and filing emails. I had followed your advice and last July had made a file that was called 'Before June 2008' and put all the old emails into it.

It wasn't until yesterday (so 14 months later) that I ever even needed to go into that file!”

Page 52: Getting things done in the midst of chaos · 2009. 11. 17. · Getting things done in the midst of chaos Susan R. Johnson, M.D., M.S. Professor of Obstetrics& Gynecology and Epidemiology

To start:PICK ONE THING