Service has always been a key profit center for any dealership, and it can be your savior as sales ebb and flow. In today’s evolving landscape, technology provides the options you need to adapt your workflow and meet the varying needs of your customers. So, what exactly does that look like?

SCHEDULING THE APPOINTMENTEasily done online through your dealership website with CDK Service Appointment.

CAN BE DONE ANYWHERE, ANYTIME!

SMARTPHONE IPAD LAPTOP

As internet schedulingincreases...

phone scheduling decreases.1

GETTING THE VEHICLE TO THE DEALERSHIP Valet service options available:

Dealership employee drives the valet to pick up the vehicle

Use a rideshare service like Lyft to pick up the vehicle

Easily arranged within your integrated service solution:

Generate a service repair order from a tablet at the customer’s home

Walk-around inspection at the customer’s home

Customer’s electronic signature captured on the tablet

MAXIMIZE PROFIT OPPORTUNITIES WHILE THE CAR IS ON THE LIFT WITH CDK SERVICE INSPECT

Easy to sell recommended additional service when the customer is more likely to approve the work

2

Send mobile approval with photos and video via text or email

Customer can approve or decline right from their phone

WHEN THE WORK IS DONESend a mobile payment request via text or email with CDK ePayments.

Providing a mobile payment option can save customers time and eliminate crowded waiting rooms

RETURN THE VEHICLE

Dealership employee picks up the valet from the customer’s home

Using Hailer, a rideshare service returns the valet to the dealership

-- OR --

FINAL TOUCH

Make sure the vehicle is clean and sanitized before returning it

Give the vehicle one final wipe down at the customer’s home

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© 2020 CDK Global LLC / CDK Global is a registered trademark of CDK Global, LLC. 20-7051

Sources: 1JD Power 2019 CSI Study 2Fortellis 2019 3Contact at Once 2016 4The Rise of Digital & Mobile Wallets: 2020 Global Usage Stats – Merchant Machine

OPTIMIZING SERVICE FOR TODAYIt's especially important to provide consumers an excellent service experience that makes them feel safe and secure by providing them with mobile options. To explore more helpful Service solutions, visit our Service page or read our blog.

64% of consumers have made

a payment using their mobile devices within

the past year.4

88% of consumers

prefer texting the dealership about vehicle service.3

KEEP THE CUSTOMER INFORMED ABOUT THE STATUS OF THE REPAIR WORKText with CDK Text Connect, the safe, simple and preferred method.