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8/10/2019 Getting Started with MS Dynamics CRM http://slidepdf.com/reader/full/getting-started-with-ms-dynamics-crm 1/48  www.bospslgutol`s.mln www.bosptreo`ofs.mln www.kypcrol`furu.mln Zefc 5 Fctto`f ]tertch wotk N] Hy`enoms MRN Vlrao`f Votk Nomrls lit Hy`enoms MRN Hcsmroptol`4 BO]Z os mlnnottch tl prlvohc BC]X gcer`o`f netcroeg tl tkc bcfo``crs e`h ehve`mc gcer`crs. O` tkc senc scrocs, wc kevc prcperch e mlnpgctc c`h-tl c`h Ke`hs-l` Bcfo``cr‟s Fuohc ilr Nomrlslit Hy`enoms MRN. Xkc hlmunc`t ilmuscs l` besom acywlrhs, tcrno`lglfy e`h hcio`otol`s l`c sklugh a`lw bcilrc sterto`f Nomrlslit Hy`enoms MRN Dlo` lur prlicssol`eg treo`o`f prlfren e`h gcer` irln cxpcrts. Kostlry4 Ycrsol` Hcsmroptol` Mke`fc Eutklr Zubgosk Hetc :.5 O`otoeg Hreit Mke`hre Zreaesk ]kerne 5:tk Du` 2:58 :.5 Rcvocw#5 ]unot Flyeg 52tk Du` 2:58

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Page 1: Getting Started with MS Dynamics CRM

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www.bospslgutol`s.mln  www.bosptreo`ofs.mln  www.kypcrol`furu.mln  Zefc 5

Fctto`f ]tertch wotk N] Hy`enoms MRN

Vlrao`f Votk Nomrlslit Hy`enoms MRN 

Hcsmroptol`4BO]Z os mlnnottch tl prlvohc BC]X gcer`o`f netcroeg tl tkc bcfo``crs e`h ehve`mc

gcer`crs. O` tkc senc scrocs, wc kevc prcperch e mlnpgctc c`h-tl c`h Ke`hs-l`

Bcfo``cr‟s Fuohc ilr Nomrlslit Hy`enoms MRN. Xkc hlmunc`t ilmuscs l` besom

acywlrhs, tcrno`lglfy e`h hcio`otol`s l`c sklugh a`lw bcilrc sterto`f Nomrlslit

Hy`enoms MRN Dlo` lur prlicssol`eg treo`o`f prlfren e`h gcer` irln cxpcrts. 

Kostlry4Ycrsol` Hcsmroptol` Mke`fc Eutklr Zubgosk Hetc:.5 O`otoeg Hreit Mke`hre Zreaesk ]kerne 5:tk Du` 2:58:.5 Rcvocw#5 ]unot Flyeg 52tk Du` 2:58

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www.bospslgutol`s.mln  www.bosptreo`ofs.mln  www.kypcrol`furu.mln  Zefc 2

Ml`tc`ts

Nomrlslit Hy`enoms MRN O`trlhumtol` 4 ............................................................................................................. =

Nomrlslit Hy`enoms MRN Besoms ......................................................................................................................... =

Nomrlslit Hy`enoms MRN Ermkotcmturc 4 ............................................................................................................. 8Klw tl mrcetc emmlu`t l` Nomrlslit Hy`enoms MRN ilr Ircc Xreog 4 .................................................................. 3

Mustlncr c`totocs (emmlu`t, ml`temt) 4 .............................................................................................................. 5:

Mustln C`totocs .................................................................................................................................................. 5:

Klw tl mrcetc Mustln C`totocs l` Nomrlslit Hy`enoms MRN L`go`c 4 ............................................................. 55

Klw tl mrcetc Xebs e`h Oirenc o` Nomrlslit Hy`enoms MRN 4 ....................................................................... 5?

Rcgetol`skop Hcio`otol` 4 .................................................................................................................................... 2=

Klw tl mrcetc ne`y-tl-ne`y rcgetol`skops 4............................................................................................ 2=

Cneog Xcnpgetcs 4 .............................................................................................................................................. 2;

Klw tl mrcetc cneog tcnpgetc o` Nomrlslit Hy`enoms MRN 4 ................................................................... 2;

Vket os Ml`tremt o` Nomrlslit Hy`enoms MRN 4 ................................................................................................ =2Xkc Ml`tremt Goicmymgc 4 ............................................................................................................................. =2

Klw tl Mrcetc tcnpgetc ilr Ml`tremt 4 ......................................................................................................... =2

Ml`tremt ]tetus 4 ........................................................................................................................................ =8

Klw tl Mrcetc e Ml`tremt 4 ................................................................................................................................ =8

]lgutol`s 4 .......................................................................................................................................................... =;

Klw tl mrcetc ]lgutol`s 4 .............................................................................................................................. 8:

Onplrt & Cxplrt Mustlnozetol` ......................................................................................................................... 8=

Cxplrt ylur mustlnozetol`s es e mustlnozc systcn .......................................................................................... 88

Cxplrt ylur mustlnozetol`s es e slgutol`s 4 ...................................................................................................... 89

Onplrt ylur mustlnozetol`s es e slgutol`s 4 ...................................................................................................... 86

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www.bospslgutol`s.mln  www.bosptreo`ofs.mln  www.kypcrol`furu.mln  Zefc =

Nomrlslit Hy`enoms MRN O`trlhumtol` 4

  Nomrlslit Hy`enoms MRN os buogt by uso`f Nomrlslit .@CX ”ml``cmtch tcmk`lglfocs sl tket ot os cesy

tl hcpgly, mustlnozc, e`h usc.

  Nomrlslit Hy`enoms MRN me` bc emmcssch irln Nomrlslit Liiomc Lutglla1

  Ot o`tcfretcs wotk ltkcr buso`css eppgometol`s, e`h ot smegcs es ylur buso`css frlws.

  Nomrlslit Hy`enoms MRN os e iuggy o`tcfretch Mustlncr Rcgetol`skop Ne`efcnc`t systcn (MRN

systcn) hcsof`ch tl kcgp lrfe`ozetol`s ettremt, accp e`h hcvcglp prliotebgc, c`fefch rcgetol`skops

wotk mustlncrs e`h prlspcmts.

  Nomrlslit Hy`enoms MRN 8.: sterts tl feo` tkc iu`henc`teg a`lwgchfc rcquorch tl u`hcrste`h segcs

prlmcsscs, rcmlrh ne`efcnc`t, wlraiglw, e`h rcplrto`f.

Nomrlslit Hy`enoms MRN ml`sosts li tkc ilgglwo`f mlnpl`c`ts4

  Nomrlslit Hy`enoms MRN ]crvcr

  Nomrlslit Hy`enoms MRN ilr Nomrlslit Liiomc Lutglla

  Nomrlslit Hy`enoms MRN 8.: C-neog Rlutcr

Iceturcs 4

Xkc ilgglwo`f os e kofk gcvcg lvcrvocw li tkc iceturcs o`mguhch o` tkc CxemtXerfct Nomrlslit Hy`enoms

Ml``cmtlr4

  O`tcfretol` tl CxemtXerfct Cneog Neracto`f4

  ]c`ho`f tl Ml`temts, Gcehs, Emmlu`ts, Neracto`f Gosts & Menpeof`s

  ]c`ho`f tl Hy`enoms MRN Mustln C`totocs

  Cneog Xremao`f & Zcrilrne`mc - O`hovohueg sc`h lr menpeof` gcvcg

  Neracto`f Eutlnetol` wotk CxemtXerfct Cneogs e`h wlraiglw tcnpgetcs

  CxemtXerfct Eutlnetol`s4 Ebogoty tl emt l` tremao`f hete irln Hy`enoms MRN

  Ge`ho`f Zefcs (]nert Mepturc)  Mustln mkerts e`h heskblerhs

  Cesogy emmcss o`ilrnetol` eblut buso`css rcmlrhs irln l`c pgemc.

  ]mkchugc emtovotocs, trema tkcn, e`h sc`h c-neog.

  Fc`cretc rcplrts.

  Ne`efc neracto`f gosts.

  Xrema ehvcrtoso`f e`h neracto`f menpeof`s.

  ]lrt mustlncr rcspl`scs tl ylur segcs e`h neracto`f o`otoetovcs.

  Accp hcteogch `ltcs e`h e` emtovoty kostlry ilr cemk buso`css rcmlrh.

  Nomrlslit Hy`enoms MRN egsl me` ru` irln wotko` Nomrlslit Liiomc Lutglla.

Nomrlslit Hy`enoms MRN Besoms

Besom cgcnc`ts e`h nlhugcs li Nomrlslit Hy`enoms MRN 4

]cermko`f e`h @evofetol` 4 O` ]cermko`f e`h @evofetol` ylu me` a`lw eblut besom strumturc li Nomrlslit

Hy`enoms MRN e`h klw tl `evofetc tkc systcn.

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www.bospslgutol`s.mln  www.bosptreo`ofs.mln  www.kypcrol`furu.mln  Zefc 8

]egcs 4 S`hcrste`h tkc segcs prlmcss o` Hy`enoms MRN, uso`f ml`temts, gcehs, emmlu`ts, e`h lpplrtu`otocs.

Neracto`f 4 Buogh menpeof`s, e`h u`hcrste`h tkc segcs prlmcss o` Hy`enoms MRN.

]crvomc Ne`efcnc`t 4  klw tkc mustlncr scrvomc/kcgp hcsa nlhugc wotko` Nomrlslit Hy`enoms MRN.

]crvomc ]mkchugo`f 4 ]ct up rugcs tket wogg kcgp ylu ciiomoc`tgy smkchugc scrvomcs.

Vlrao`f wotk Emtovotocs 4 Vlra wotk hcicrc`t emtovotocs sumk es cneogs, pkl`c meggs, nccto`fs ctm.

Vlrao`f wotk Lutglla 4 Lutglla mgoc`t egglws ylu tl emmcss e`h usc MRN hete.

Cneog Xcnpgetcs e`h Neog Ncrfc 4 ]c`h Ness cneog e`h gcer` eblut MRN cneog tcnpgetcs e`h neog ncrfc

iceturcs.

E`egytoms 4 Ot prlvohc mkerts, heskblerhs, ehve`mch io`h, fleg ne`efcnc`t.

Hete Ne`efcnc`t 4 Ot prlvohc Euhoto`f hete, Onplrto`f Hete o`tl Hy`enoms MRN, Onplrt Vozerh, Vlrao`f

wotk tkc Ehh Ml`temts Vozerh o` Lutglla, Sso`f Cxmcg Rconplrt, Accpo`f Hete Mgce` Hy`enoms MRN.

Nomrlslit Hy`enoms MRN Ermkotcmturc 4

Xkc pgetilrn os tkc kcert li tkc Nomrlslit Hy`enoms MRN systcn.

Vkc` ylu usc tkc Nomrlslit Hy`enoms MRN ]HA, ylu erc buogho`f l` tlp li tkos systcn.Xkc Nomrlslit Hy`enoms MRN pgetilrn supplrts sneggcr hcpglync`ts e`h me` smegc ilr eppgometol` scrvomc

prlvohcr nlhcgs egsl.

Xkc neo` pgetilrn mlnpl`c`ts erc es ilgglws4

  Nomrlslit ]UG ]crvcr hetebesc

  Vcb scrvomcs

  ]ystcn scrvomcs (wlraiglw, nctehete, e`h o`tcfretol`)

  E qucry prlmcsslr tket supplrts tkc c`toty nlhcg

  ]cmurch eh klm qucrocs tket usc e` [NG ictmk stetcnc`t tl prltcmt tkc pkysomeg hetebesc

  Zguf-o`s ilr buso`css glfom cxtc`sobogoty

  Rcplrto`f scrvomcs

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www.bospslgutol`s.mln  www.bosptreo`ofs.mln  www.kypcrol`furu.mln  Zefc 3

Klw tl mrcetc emmlu`t l` Nomrlslit Hy`enoms MRN ilr Ircc Xreog 4

]tcp 5 4 lpc` bcglw go`a, tkc` mgoma l` try ot ircc buttl`.

kttp4//www.nomrlslit.mln/c`-o`/hy`enoms/mrn-ircc-troeg-lvcrvocw.espx 

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www.bospslgutol`s.mln  www.bosptreo`ofs.mln  www.kypcrol`furu.mln  Zefc 9

Ot prlvohc bcglw iceturcs 4 

5. ]of` up tkrlufk Nomrlslit L`go`c ]crvomcs tl fct 23 gomc`scs e`h 3 FB li stlrefc - egg ircc ilr =: heys.

2. Emmcss Nomrlslit Hy`enoms MRN l`go`c tkrlufk Nomrlslit Lutglla lr ylur wcb brlwscr.

=. Ssc tkc wozerh tl cesogy onplrt ylur mustlncr hete.

8. Io`h kcgpiug vohcls, emtovc uscr mlnnu`otocs, e`h stcp-by-stcp fuohe`mc tl fct ylu up e`h ru``o`f

quomagy!

3. Xeac tkc iest trema tl u`glmao`f ylur iugg pltc`toeg wkc` ylu mlnbo`c Nomrlslit Hy`enoms MRN wotkLiiomc =93.

]tcp 2 4 C`tcr ylur pcrsl`eg o`ilrnetol` e`h mgoma l` @cxt buttl`.

]tcp = 4 C`tcr Sscr @enc, Mlnpe`y @enc, e`h pesswlrh, tkc` mgoma l` @cxt buttl`.

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www.bospslgutol`s.mln  www.bosptreo`ofs.mln  www.kypcrol`furu.mln  Zefc 6

]tcp 8 4  C`tcr ylur nlbogc `unbcr ilr vcroiometol`.

C`tcr kcrc Ycroiometol` mlhc, Xkc` mgoma l` Mrcetc nyemmlu`t buttl`.

Eitcr tkc` ylur emmlu`t os rcehy ilr wlra scc bcglw.

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www.bospslgutol`s.mln  www.bosptreo`ofs.mln  www.kypcrol`furu.mln  Zefc ;

]tcp 3 4 C`h gest ml`iorn slnc hcteog, tkc` mgoma l` Io`osk buttl`.

Eitcr tkc` ylu me` scc bcglw smrcc`, kcrc mgoma l` ]of` o` kcrc go`a ilr fctto`f klnc smrcc` .

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www.bospslgutol`s.mln  www.bosptreo`ofs.mln  www.kypcrol`furu.mln  Zefc ?

]tcp 9 4  bcglw ylu me` scc Nomrlslit Hy`enoms MRN Heskblerh. `lw ylu me` wlra wotk l`c nl`tk ircc

treog.

Heskblerhs hrovc` by hcieugt senpgc hete  Emmlu`t.

  Ertomgc.

  Menpeof`.

  Mesc.

  Ml`temt.

  Fleg.

  Gceh.

  Lpplrtu`oty.

  Zkl`c Megg.

  ]ubdcmt.  Xesa.

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www.bospslgutol`s.mln  www.bosptreo`ofs.mln  www.kypcrol`furu.mln  Zefc 5:

Mustlncr c`totocs (emmlu`t, ml`temt) 4

Xkc emmlu`t e`h ml`temt c`totocs o` Nomrlslit Hy`enoms MRN erc cssc`toeg ilr ohc`toiyo`f e`h ne`efo`f

mustlncrs, scggo`f prlhumts e`h scrvomcs, e`h prlvoho`f supcrolr scrvomc tl tkc mustlncrs.

Xkc emmlu`t c`toty os l`c li tkc c`totocs o` Nomrlslit Hy`enoms MRN tl wkomk nlst ltkcr c`totocs erc

ettemkch lr perc`tch.

E` emmlu`t me` bc e perc`t tl egnlst e`y ltkcr c`toty.

E` emmlu`t me` bc e ste`hegl`c c`toty.

E` emmlu`t me` kevc l`gy l`c emmlu`t es ots perc`t.

Emmlu`ts me` kevc nugtopgc mkogh emmlu`ts e`h mkogh ml`temts

Xkc mlrc li Nomrlslit Hy`enom MRN iu`mtol`egoty os rcgetol`skop ne`efcnc`t.

Ot os hcsof`ch tl ne`efc buso`css-tl-buso`css (B2B) rcgetol`skops‘tket os,

rcgetol`skops wotk ltkcr lrfe`ozetol`s e`h tkc ml`temts wlrao`f et tklsc lrfe`ozetol`s.

Nomrlslit Hy`enoms MRN me` egsl ne`efc buso`css-tl-ml`suncr (B2M) rcgetol`skops,

nce`o`f rcgetol`skops wotk o`hovohuegs `lt esslmoetch wotk e spcmoiom lrfe`ozetol`

Xkc rcgetol`skop bctwcc` tkc emmlu`t e`h ml`temt rcmlrhs os l`c-tl-ne`y.

Mustln C`totocs

E mustln c`toty os e buso`css c`toty wklsc smkcne os mrcetch tkrlufk tkc mustlnozetol` tllgs o` tkc

Nomrlslit Hy`enoms MRN Vcb eppgometol` lr by uso`f tkc Nctehete Vcb scrvomc.

Mustln C`toty Goic Mymgc

5. Mrcetc ” Xkc smkcne os mrcetch e`h e` cnpty ilrn os pubgoskch.

2. Sphetc - ]mkcne mke`fcs erc sevch tl tkc nctehete but SO mke`fcs rcneo` u`pubgoskch.=. Zubgosk - SO mke`fcs erc pubgoskch e`h erc vosobgc o` tkc eppgometol`.

8. Hcgctc - ]mkcne mke`fcs e`h tkc SO os mke`fch onnchoetcgy, `l pubgosk stcp os `cchch.

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www.bospslgutol`s.mln  www.bosptreo`ofs.mln  www.kypcrol`furu.mln  Zefc 55

Mustln c`totocs egsl supplrt tkc ilgglwo`f iu`mtol`egoty 4

  _lu me` mrcetc ilrns, vocws, e`h rcplrts tl cxplsc ylur `cw c`totocs o` Nomrlslit Hy`enoms MRN.

  _lu me` scmurc tkcsc `cw c`totocs o` tkc senc ne``cr es ltkcr Nomrlslit Hy`enoms MRN c`totocs.

  _lu me` pubgosk, cxplrt, e`h onplrt tkcsc `cw c`totocs e`h tkcor esslmoetch ilrns e`h vocws.

  Mgoc`t-sohc cvc`ts iu`mtol` o` tkc senc ne``cr es tklsc ilr systcn c`totocs.

  Mustln c`totocs me` bc cxtc`hch uso`f tkc O]Y.ml`iof iogc o` tkc senc ne``cr es systcn c`totocs.

  _lu me` o`mguhc tkcsc `cw c`totocs o` tkc hetesct tket Nomrlslit Hy`enoms MRN ilr Nomrlslit Liiomc

Lutglla uscrs me` teac liigo`c.

  _lu me` hcio`c rcgetol`skops ilr mustln c`totocs.

  Xkc iogtcrch vocws ilr mustln c`totocs erc eveogebgc tl bc usch o` tkc senc ne``cr es ilr systcn

c`totocs.

  Meggluts ilr mustln c`totocs iu`mtol` o` tkc senc ne``cr es ilr systcn c`totocs.

Klw tl mrcetc Mustln C`totocs l` Nomrlslit Hy`enoms MRN L`go`c 4

]tcp 5 4 Glfo` ylur Nomrlslit Hy`enoms MRN Emmlu`t, tkc` mgoma l` ]ctto`fs, tkc` mgoma l` Mustlnozetol`s

teb. scc bcglw.

]tcp 2 4 Xkc` mgoma l` Mustlnozc tkc ]ystcn go`a. scc bcglw.

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www.bospslgutol`s.mln  www.bosptreo`ofs.mln  www.kypcrol`furu.mln  Zefc 52

]tcp =4 Eitcr tkc` lpc` `cw wo`hlw o` tkos wo`hlw mgoma l` Mlnpl`c`ts 0 @cw 0 tkc` mgoma l` C`toty.

scc bcglw.

]tcp 8 4 Eitcr tkc` efeo` lpc` `cw wo`hlw, l` tkos c`tcr egg rcquorch o`ilrnetol` tkc` mgoma l` sevc oml`.

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www.bospslgutol`s.mln  www.bosptreo`ofs.mln  www.kypcrol`furu.mln  Zefc 5=

]tcp 3 4 Eitcr ]evc, mgoma l` Ilrns go`a ot eveogebgc gcit sohc pe`cg. tkc` mgoma l` O`ilrnetol`.

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www.bospslgutol`s.mln  www.bosptreo`ofs.mln  www.kypcrol`furu.mln  Zefc 58

]tcp 9 4 Efeo` lpc` `cw wo`hlw, l` tkos wo`hlw mgoma l` @cw Iocgh Buttl` scc bcglw.

]tcp 6 4 Eitcr tkc` efeo` lpc` `cw wo`hlw, kcrc c`tcr Hospgey @enc, scgcmt typc tkc` mgoma l` ]evc e`h

@cw buttl`.

@ltc 4 Eitcr mrcetc rcmlrh mglsc tkc wo`hlw.

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www.bospslgutol`s.mln  www.bosptreo`ofs.mln  www.kypcrol`furu.mln  Zefc 53

]tcp ; 4 Hlubgc mgoma l` @enc e`h ehh gebcg `enc, ilrnetto`f tkc` mgoma l` la buttl`.

]tcp ? 4 Href e`h hrlp ml`tc`t tkc` mgoma l` ]evc e`h mglsc buttl`.

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www.bospslgutol`s.mln  www.bosptreo`ofs.mln  www.kypcrol`furu.mln  Zefc 59

]tcp 5: 4 Cxpc`h Cvc`t, ]cgcmt Cvc`t @enc, Hlubgc mgoma l` Yocws, tkc` hlubgc mgoma l` Cvc`t `enc. ]cc

bcglw.

]tcp 554 Eitcr tkc` lpc` `cw wo`hlw, l` tkos wo`hlw ylu me` ehh `cw mlgun` mgoma l` Ehh `cw mlgun`

go`a. scc bcglw.

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www.bospslgutol`s.mln  www.bosptreo`ofs.mln  www.kypcrol`furu.mln  Zefc 56

]tcp 524  Kcrc ylu me` sct mlgun` wohtk hlubgc mgoma l` mlgun` `enc, mke`fc prlpcrty typc, nlvc gcit e`h

rofkt sohc. tkc` mgoma l` ]evc e`h Mglsc buttl`.

]tcp 5=4 Eitcr tkc` mgoma l` Zubgosk Go`a, ot eveogebgc rofkt tlp sohc. 

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www.bospslgutol`s.mln  www.bosptreo`ofs.mln  www.kypcrol`furu.mln  Zefc 5;

]tcp 58 4 Eitcr pubgosk, fl bema klnc pefc e`h rcgleh tkos pefc, eitcr tkc` scgcmt ]egcs, io`h Cvc`t

`enc(Bosp]enpgcs).mgoma l` Cvc`t `enc.

]tcp 534 Mgoma l` @cw buttl` ilr ehho`f rcmlrh.

]tcp 594 C`tcr tkc rcmlrh e`h mgoma l` ]evc & Mglsc 

buttl`.

oi tkcrc os `l rcmlrh eveogebgc o` e`y iocgh

pgcesc ehh tkc rcmlrh, mgoma l` Glla Sp Nlrc Rcmlrhs

buttl`. scc bcglw.

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www.bospslgutol`s.mln  www.bosptreo`ofs.mln  www.kypcrol`furu.mln  Zefc 5?

eitcr sevc rcmlrh, kcrc ylu me` io`h egg sevc rcmlrhs.

Klw tl mrcetc Xebs e`h Oirenc o` Nomrlslit Hy`enoms MRN 4

]tcp 54 Lpc` Nomrlslit Hy`enoms MRN e`h `evofetc tl ]ctto`fs 0 Mustlnozetol` 0 Mustlnozc tkc ]ystcn.

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www.bospslgutol`s.mln  www.bosptreo`ofs.mln  www.kypcrol`furu.mln  Zefc 25

]tcp 8 4 Mgoma Ilrn Zrlpcrtocs.

]tcp 34 Iogg ne`hetlry iocghs o` hospgey scmtol`, tkc` mgoma l` la buttl`.

]tcp 9 4 Xkc` mgoma l` Zubgosk buttl` eitcr tkc` mgoma l` ]evc e`h Mglsc buttl`.

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www.bospslgutol`s.mln  www.bosptreo`ofs.mln  www.kypcrol`furu.mln  Zefc 22

]tcp 6 4 Oi ylu we`t tl scc prcvocw, mgoma l` Zrcvocw  Mrcetc Ilrn lr Sphetc Ilrn.

]tcp ;4  Kcrc ylu me` scc wcb pefc gleh o` Oirenc.

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www.bospslgutol`s.mln  www.bosptreo`ofs.mln  www.kypcrol`furu.mln  Zefc 2=

Rcgetol`skop Hcio`otol` 4

  C`toty rcgetol`skop nlhcg, rcprcsc`tetol` li c`totocs e`h tkcor rcgetol`skops tl cemk ltkcr.

  C`toty rcgetol`skops rcprcsc`t klw c`totocs erc rcgetch tl cemk ltkcr wotko` tkc Nomrlslit Hy`enoms

MRN pgetilrn.

  C`toty rcgetol`skops hcio`c tkc hete rcgetol`skop bctwcc` twl c`totocs o` tkc systcn.

  Nomrlslit Hy`enom MRN uscs c`toty rcgetol`skops tl ne`efc klw hete o`tcremts o` tkc systcn

nctehete.

Xkcrc os ilur typcs li rcgetol`skop o` Nomrlslit Hy`enoms MRN 4

5.  l`c-tl-ne`y.

2.  ne`y-tl-l`c.

=.  ne`y-tl-ne`y.

8.  ]cgi-Rcicrc`toeg Rcgetol`skops.

5. 54@ (l`c-tl-ne`y) Rcgetol`skop 4

L`c-tl-ne`y Rcgetol`skop os e kocrermkomeg rcgetol`skop mrcetch lr vocwch irln tkc pronery c`toty.

E`y l`c c`toty o`ste`mc irln tkc pronery c`toty me` bc rcicrc`mch by ne`y c`toty o`ste`mcs irln tkc

rcgetch c`toty.

2. @45 (ne`y-tl-l`c) Rcgetol`skop 4

Ne`y-tl-l`c Rcgetol`skop os e kocrermkomeg rcgetol`skop mrcetch lr vocwch irln tkc rcgetch c`toty.

Ne`y c`toty o`ste`mcs irln tkc rcgetch c`toty me` rcicrc`mc e`y l`c c`toty o`ste`mc irln tkc pronery c`toty.

=. @4@ (ne`y-tl-ne`y) Rcgetol`skops 4

E ne`y-tl-ne`y rcgetol`skop gcts uscrs rcgetc l`c lr nlrc c`toty o`ste`mcs irln e`ltkcr c`toty tl e` c`toty

o`ste`mc li tkc murrc`t c`toty.

E ne`y-tl-ne`y rcgetol`skop ney egsl bc scgi-rcicrc`toeg.

8. ]cgi-Rcicrc`toeg Rcgetol`skops 4

O` e scgi-rcicrc`toeg rcgetol`skop, e` c`toty kes e rcgetol`skop wotk otscgi.

Bltk kocrermkomeg rcgetol`skops e`h ne`y-tl-ne`y rcgetol`skops me` bc scgi-rcicrc`toeg.

Xkos egglws c`toty o`ste`mcs tl bc horcmtgy esslmoetch wotk ltkcr c`toty o`ste`mcs li tkc senc typc.

Klw tl mrcetc ne`y-tl-ne`y rcgetol`skops 4

]tcp 54 Glfo` o` ylur Nomrlslit Hy`enoms MRN emmlu`t.

Mgoma l` Nomrlslit Hy`enoms MRN, tkc` mgoma l` sctto`fs.

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www.bospslgutol`s.mln  www.bosptreo`ofs.mln  www.kypcrol`furu.mln  Zefc 28

]tcp 2 4 Xkc` mgoma l` ]ctto`fs e`h mgoma l` Mustlnozetol`.

]tcp = 4 Xkc` mgoma l` Mustlnozetol` tkc ]ystcn go`a, scc bcglw.

]tcp 8 4 Cxpe`h C`totocs, tkc` cxpc`h c`toty wkomk we`t tl ehh rcgetol`skop(Bosp]enpgc), tkc` mgoma l` @4@

Rcgetol`skop.

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www.bospslgutol`s.mln  www.bosptreo`ofs.mln  www.kypcrol`furu.mln  Zefc 23

]tcp 3 4  Xkc` mgoma l` @cw Ne`y-tl-Ne`y Rcgetol`skop.

]tcp 94 Kcrc rcgetol`skop emmlu`t lpc`, sct tkc hospgey `enc, c`toty `enc, tkc` mgoma l` ]evc e`h Mglsc

buttl`.

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www.bospslgutol`s.mln  www.bosptreo`ofs.mln  www.kypcrol`furu.mln  Zefc 29

]tcp 6 4 Mgoma l` Ilrns, tkc` mgoma l` ilrn `enc(@cw Ilrn).

]tcp ; 4 Lpc` `cw wo`hlw l` tkos wo`hlw mgoma l` @evofetol` go`a.

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www.bospslgutol`s.mln  www.bosptreo`ofs.mln  www.kypcrol`furu.mln  Zefc 26

]tcp ? 4 ylu me` href e`h hrlp eveogebgc rcgetol`skop, tkc` sevc eitcr tkc` pubgosk tkc c`toty. e`h mglsc tkos

wo`hlw.

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www.bospslgutol`s.mln  www.bosptreo`ofs.mln  www.kypcrol`furu.mln  Zefc 2;

Cneog Xcnpgetcs 4

  Nomrlslit Hy`enoms MRN cneog tcnpgetcs e`h tkc neog ncrfc iu`mtol`egoty erc kcgpiug tllgs ilr

ness cneogs e`h ness neogcrs.

  Neog ncrfc e`h cneog ncrfc egglw ylu tl pugg MRN hete, sumk es e pcrsl`‟s `enc, o`tl e` cneog,

gcttcr lr iex.

Klw tl mrcetc cneog tcnpgetc o` Nomrlslit Hy`enoms MRN 4

]tcp 5 4 Xkcrc os twl wey li mrceto`f cneog tcnpgetc. 

Iorst wey 4

5. Mgoma l` ]ctto`f oml`, tkc` mgoma l` Lptol`.

2. Mgoma l` Cneog Xcnpgetc, tkc` mgoma l` @cw buttl`.

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www.bospslgutol`s.mln  www.bosptreo`ofs.mln  www.kypcrol`furu.mln  Zefc 2?

]cml`h Vey 4

5. Mgoma l` Nomrlslit Hy`enoms MRN tkc` scgcmt ]ctto`fs, eitcr tkc` mgoma l` ]ctto`fs, tkc` scgcmt

Xcnpgetcs.

2. Xkc` mgoma l` Cneog Xcnpgetcs Go`a, scc bcglw.

=. Eitcr tkc` mgoma l` @cw buttl`.

]tcp 2 4 ]cgcmt Xcnpgetc typc, tkc` mgoma l` la buttl`.

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www.bospslgutol`s.mln  www.bosptreo`ofs.mln  www.kypcrol`furu.mln  Zefc =:

]tcp = 4 C`tcr totgc, hcsmroptol`, subdcmt, e`h tkc` ehh blhy pert ilr ehh uscr `enc mgoma l` o`scrt/uphetc 

buttl`, ot eveogebgc up sohc.

]tcp 8 4 Mgoma l` Ehh buttl`, tkc` scgcmt rcmlrh typc e`h iogch, tkc` mgoma l` la buttl`, e`h efeo` mgoma l` la

buttl`. 

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www.bospslgutol`s.mln  www.bosptreo`ofs.mln  www.kypcrol`furu.mln  Zefc =5

]tcp 3 4 Eitcr tket mgoma l` ]evc e`h Mglsc buttl`.

]tcp 9 4 Eitcr tkc` ylu me` io`h ylur Cneog tcnpgetc kcrc.

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www.bospslgutol`s.mln  www.bosptreo`ofs.mln  www.kypcrol`furu.mln  Zefc =2

Vket os Ml`tremt o` Nomrlslit Hy`enoms MRN 4

O` Nomrlslit Hy`enoms MRN L`go`c e`h Nomrlslit Hy`enoms MRN 2:5=, e ml`tremt os e` efrccnc`t tl

prlvohc supplrt huro`f spcmoioch mlvcrefc hetcs lr ilr e spcmoioch `unbcr li mescs lr gc`ftk li tonc.

Ml`tremts me` bc ehhch tl e mesc bcmeusc tkcy ney o`mguhc e spcmoiom gcvcg li supplrt lr scrvomc.

E mustlncr ney kevc e mcrteo` enlu`t li supplrt klurs lr ney bc gonotch tl e spcmoiom `unbcr li mescs.

Xkc Ml`tremt Goicmymgc 4

  Mrceto`f e Ml`tremt Xcnpgetc.

  Mrceto`f e @cw Ml`tremt.

  Ml`tremt Go`cs.

  Emtoveto`f e`h O`vlomo`f e Ml`tremt.

  Me`mcggo`f e Ml`tremt.

  Nlhoiyo`f e Ml`tremt lr Ml`tremt Go`c.

  Rc`cwo`f e Ml`tremt.

  Mrcetc e ml`tremt Besch l` e` Cxosto`f Ml`tremt.

  Mescs wotk Ml`tremt.

Klw tl Mrcetc tcnpgetc ilr Ml`tremt 4

]tcp 5 4 Mgoma l` ]ctto`fs tkc` mgoma l` Xcnpgetcs. Xkc` mgoma l` Ml`temt Xcnpgetcs.

]tcp 24 Mgoma @cw tl stert e `cw tcnpgetc. E `cw wo`hlw wogg lpc`.

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www.bospslgutol`s.mln  www.bosptreo`ofs.mln  www.kypcrol`furu.mln  Zefc ==

]tcp = 4 Bcglw erc tkc iovc rcquorch iocghs ilr e ml`tremt tcnpgetc.

5)  @enc 4 C`tcr tkc tcnpgetc `enc.

2)  Ebbrcvoetol` 4 Os e` ebbrcvoetch vcrsol` li tkc `enc.

=)  Boggo`f Ircquc`my 4 Lptol` sct li4 nl`tkgy, bonl`tkgy, quertcrgy, scnoe``ueggy e`h e``ueggy.

8)  Eggltnc`t Xypc 4 Xkos os ohc`toiocs klw tkc scrvomc os tremach e`h os e` lptol` sct li4 `unbcr li

mescs, tonc e`h mlvcrefc hetcs.

3)  Megc`her 4 ]klws wkc` tkc scrvomc lr supplrt os prlvohch1 tkc frcc` hlts nce` tket supplrt oseveogebgc.

]tcp 8 4 Vkc` egg ylur iocghs erc mlnpgctc, mgoma ]evc & Mglsc. _lu me` scc ylur `cw sevch Ml`tremt

Xcnpgetc o` tkc Ml`tremt Xcnpgetc scmtol`.

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www.bospslgutol`s.mln  www.bosptreo`ofs.mln  www.kypcrol`furu.mln  Zefc =8

Ml`tremt ]tetus 4

  Hreit 4 Xkos os tkc iorst stetus tket tkc ml`tremt os essof`ch eitcr ot os mrcetch. Xkc ml`temt me` bc

chotch but `lt esslmoetch tl e mesc.

  O`vlomch 4 Mke`fo`f tkc ml`tremt irln hreit tl o`vlomch nce`s tket tkc ml`tremt kes bcc` efrcch

upl` by bltk lrfe`ozetol`s.

  Emtovc 4  E` o`vlomch ml`tremt eutlnetomeggy bcmlncs emtovc l`mc tkc stert hetc li tkc ml`tremt kes

bcc` rcemkch. E` emtovc ml`tremt me``lt bc chotch lr hcgctch.

  L` Klgh 4 Xkos stetus os usch wkc` ylu `cch tl peusc e` emtovc ml`tremt. E ml`tremt wotk e` l` klgh

stetus me``lt bc chotch, me`mcgch, hcgctch lr ml``cmtch tl e mesc.

  Me`mcgch 4 _lu me` mke`fc e` emtovc ml`tremt tl me`mcgch. Vkc` e ml`tremt os me`mcgch ylu me``lt

bc ml``cmtch tl e mesc, klwcvcr ot me` bc rc`cwch.

  Cxporch 4 E` emtovc ml`tremt eutlnetomeggy mke`fcs tl cxporch l`mc tkc ml`tremt c`h hetc kes

pessch. _lu me` rc`cw cxporch ml`tremts.

Klw tl Mrcetc e Ml`tremt 4

]tcp 5 4 Mgoma l` Xlp @evofetol` Ber, tkc` mgoma ]crvomc.

]tcp 2 4 Mgoma l` ]crvomc, tkc` mgoma l` Ml`tremts.

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www.bospslgutol`s.mln  www.bosptreo`ofs.mln  www.kypcrol`furu.mln  Zefc =3

]tcp = 4 L` tkc ml`tremt smrcc` mgoma @cw. Xkos wogg lpc` e `cw wo`hlw.

]tcp 8 4 ]cgcmt tcnpgetc `enc, tkc` mgoma l` scgcmt buttl`.

]tcp 3 4 Iogg egg ne`hetlry iocghs, tkc` mgoma l` ]evc buttl`.

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www.bospslgutol`s.mln  www.bosptreo`ofs.mln  www.kypcrol`furu.mln  Zefc =9

]tcp 9 4 _lu wogg ehh Ml`tremt Go`cs. Mgoma l` tkc Xlp @evofetol` Ber li tkc ml`tremt, uso`f tkc ml`tremt `cxt

tl tkc `enc li tkc Ml`tremt ylu mrcetch, mgoma Ml`tremt Go`cs.

]tcp 6 4 Xkc` mgoma l` Ehh @cw Ml`tremt Go`c go`a.

]tcp ; 4 Iogg egg ne`hetlry iocghs, tkc` mgoma l` ]evc e`h Mglsc buttl`.

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www.bospslgutol`s.mln  www.bosptreo`ofs.mln  www.kypcrol`furu.mln  Zefc =6

]tcp ? 4 Eitcr tket ylu me` scc @cwgy mrcetc ml`tremt go`cs. 

]tcp 5: 4 @lw tket ylu‟vc ehhch e ml`tremt go`c otcn ylu erc ebgc tl o`vlomc tkc ml`tremt. L` tkc tlp

mlnne`h ber mgoma O`vlomc Ml`tremt. 

]tcp 55 4 L`mc ylu kevc o`vlomch tkc ml`tremt tkc mlnne`h ber lptol`s mke`fc. @lw ylu erc ebgc tl put

tkc ml`tremt l` klgh lr me`mcg tkc ml`tremt.

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www.bospslgutol`s.mln  www.bosptreo`ofs.mln  www.kypcrol`furu.mln  Zefc =;

]lgutol`s 4

  E slgutol` os e bumact wkcrc egg tkc mustlnozetol` mlnpl`c`ts li e pertomuger prldcmt erc stlrch.

  ]lgutol`s erc klw mustlnozcrs e`h hcvcglpcrs eutklr, pemaefc, e`h neo`teo` u`ots li slitwerc tket

cxtc`h Nomrlslit Hy`enoms MRN 2:5= e`h Nomrlslit Hy`enoms MRN L`go`c.

  Mrceto`f e slgutol` kcgps o` nlvo`f tkcsc mlnpl`c`ts irln l`c c`vorl`nc`t tl e`ltkcr.

  Mustlnozcrs e`h hcvcglpcrs hostrobutc slgutol`s sl tket lrfe`ozetol`s me` usc Nomrlslit Hy`enoms

MRN tl o`stegg e`h u`o`stegg tkc buso`css iu`mtol`egoty hcio`ch by tkc slgutol`.

Xkcrc erc tkrcc hoiicrc`t typcs li slgutol`s 4

5)  Hcieugt.

2)  Ne`efch .

=)  S`ne`efch.

Hcieugt ]lgutol` 4 Xkc lut-li-tkc-blx Nomrlslit Hy`enoms MRN slitwerc es wcgg es tkc prc-hcpglync`t

mustlnozetol`s erc pert li tkc hcieugt slgutol`.

_lu me` emmcss e hcieugt slgutol` by `evofeto`f tl ]ctto`fs, Mustlnozetol`s, e`h Mustlnozc tkc systcn.

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www.bospslgutol`s.mln  www.bosptreo`ofs.mln  www.kypcrol`furu.mln  Zefc =?

Ne`efch ]lgutol` e`h S`ne`efch ]lgutol` 4

S`ne`efch ]lgutol`4

Xkc bcfo``o`f stetc li slgutol` os tkc u`ne`efch slgutol` stetc.

E` u`ne`efch slgutol` os l`c tket os stogg u`hcr hcvcglpnc`t lr os`‟t o`tc`hch tl bc hostrobutch.

Huro`f tkos pkesc, ylu me` ehh, chot, uphetc, rcnlvc, hcgctc, e`h tcst e`y li tkc mlnpl`c`ts li tkc

slgutol`.

_lu egsl kevc tkc ebogoty tl mrcetc rcstromtol`s l` tkc mlnpl`c`ts wotko` tkc slgutol`.

Ne`efch ]lgutol` 4

E ne`efch slgutol` os e mlnpgctch slgutol` tket os o`tc`hch tl bc hostrobutch e`h o`steggch.

Xkcy erc mrcetch by cxplrto`f e` u`ne`efch slgutol` by sctto`f rcstromtol`s tl prcvc`t e`y iurtkcr

mustlnozetol`s.

Xkcy erc o`steggch o` ehhotol` tl tkc systcn slgutol`.

]lgutol` Mlnpl`c`ts 4

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www.bospslgutol`s.mln  www.bosptreo`ofs.mln  www.kypcrol`furu.mln  Zefc 85

]tcp 8 4 Eitcr tkc` mgoma l` Mlnpl`c`ts, tkc` mgoma l` Ehh Cxosto`f, tkc` l` C`toty ilr ehh cxosto`f c`toty.

]tcp 3 4  ]cgcmt C`toty ̀ enc, tkc` mgoma l̀ la buttl`. ylu me` ehh l`c lr nlrc c`toty.

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www.bospslgutol`s.mln  www.bosptreo`ofs.mln  www.kypcrol`furu.mln  Zefc 82

]tcp 9 4 Mgoma l` _cs, o`mguhc rcquorch mlnpl`c`ts, tkc` mgoma l` la buttl`.

]tcp 6 4 Nomrlslit Hy`enoms MRN 2:55 e`h eblvc vcrsol` wc wogg ehh wcb rcslurmcs ilr cx4 Ktng pefcs,

Devesmropt iogc, M]] iogc ctm.

@cw 0 Mgoma l` Vcb Rcslurmc.

]tcp ; 4 Iogg egg ne`hetlry iocghs tkc` mgoma l` ]evc buttl`. tkc` mgoma l` Zubgosk buttl`.

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www.bospslgutol`s.mln  www.bosptreo`ofs.mln  www.kypcrol`furu.mln  Zefc 8=

]tcp ? 4 @lw ylu me` scc ]lgutol`s os mrcetch. scc bcglw.

Onplrt & Cxplrt Mustlnozetol`

Xkc Nomrlslit Hy`enoms MRN ]HA ml`teo`s EZOs tl prlfrennetomeggy supplrt onplrt, cxplrt, e`h pubgosk

iceturcs tket erc eveogebgc o` tkc Nomrlslit Hy`enoms MRN Vcb eppgometol`.

Nomrlslit Hy`enoms MRN ilgglwo`f iceturcs erc supplrtch 4

  _lu me` onplrt e`h cxplrt l`gy bctwcc` systcns tket erc ru``o`f tkc senc vcrsol` li NomrlslitHy`enoms MRN.

  _lu me` onplrt, cxplrt, e`h pubgosk spcmoiom c`totocs lr egg c`totocs tl e` [NG iogc.

  Xkc cxplrt iogc me` bc mlnprcssch lr u`mlnprcssch.

  _lu me` nlvc (cxplrt e`h tkc` onplrt) govc mustlnozetol`s tl ltkcr Nomrlslit Hy`enoms MRN

o`steggetol`s ru``o`f tkc senc vcrsol` li Nomrlslit Hy`enoms MRN.

  _lu me` onplrt e mustlnozetol` iogc tket os o` e hoiicrc`t besc ge`fuefc tke` tkc hcsto`etol` scrvcr.

Cxplrt 4

Vkc` ylu cxplrt e scgcmtol` li c`totocs, ot wogg o`mguhc neppo`fs e`h rcgetol`skops bctwcc` tkc spcmoioch

c`totocs, e`h rcgetol`skops bctwcc` tkc spcmoioch c`totocs e`h systcn c`totocs.Neppo`fs e`h rcgetol`skops bctwcc` tkc scgcmtch c`totocs e`h e`y c`totocs `lt spcmoioch wogg `lt bc o`mguhch.

Vkc` e` cxplrt lpcretol` os mlnpgctc, tkc summcss lr ieogurc os glffch o` tkc tremc iogc.

Onplrt 4

Vkc` ylu onplrt e scmuroty rlgc4

_lu nust bc essof`ch tkc ]ystcn Ehno`ostretlr rlgc tl onplrt ]cmuroty Rlgcs.

Ot os ettemkch tl tkc rllt buso`css u`ot l` tkc terfct systcn.

Oi tkcrc erc provogcfcs ilr c`totocs tket hl `lt cxost l` tkc terfct systcn, tkcsc provogcfcs erc `lt ehhch.

Oi tkc provogcfc emmcss gcvcg hlcs `lt wlra wotk tkc c`toty lw`crskop o` tkc terfct systcn, tket provogcfc wogg

`lt bc ehhch tl tkc rlgc o` tkc terfct systcn.

Zubgosk 4

_lu nust pubgosk ylur mustlnozetol`s ilr tkcn tl bc vosobgc tl Nomrlslit Hy`enoms MRN uscrs.

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Cxplrt ylur mustlnozetol`s es e mustlnozc systcn

]tcp 5 4 Oi ylu we`t tl cxplrt mustlnozetol`s ylu neac tl e Nomrlslit Hy`enoms MRN l`go`c, ylu cxplrt

tklsc mustlnozetol`s es e slgutol`.

Neac surc ylu kevc tkc ]ystcn Ehno`ostretlr scmuroty rlgc lr cquovegc`t pcrnossol`s o` Nomrlslit Hy`enoms

MRN.

Sso`f tkc MRN wcb eppgometol` 4

Mgoma l` tkc @evofetol` Ze`cg, mkllsc Nomrlslit Hy`enoms MRN 0 ]ctto`fs

Mkllsc ]ctto`fs 0 Mustlnozetol`s.

]tcp 24 Mgoma l` Mustlnozc tkc ]ystcn. 

]tcp = 4 O` tkc slgutol` cxpglrcr, mkllsc Cxplrt ]lgutol`.

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]tcp 8 4 O` tkc Zubgosk Mustlnozetol`s stcp li tkc Cxplrt ]lgutol` wozerh, ylu kevc tkc lptol` tl Zubgosk Egg

Mustlnozetol`s. @ltc tket l`gy pubgoskch mustlnozetol`s erc cxplrtch. Vkc` ylu'rc rcehy tl prlmcch,

mkllsc @cxt.

Mgoma l` @cxt buttl`.

]tcp 3 4 O` tkc Cxplrt ]ystcn ]ctto`fs (Ehve`mch) stcp, ylu me` mkllsc mcrteo` systcn sctto`fs tl o`mguhc o`

ylur slgutol`.

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]tcp 9 4 Mkllsc Cxplrt tl hlw`gleh tkc slgutol` iogc.

]tcp 6 4 Vkc` prlnptch tl lpc` lr sevc tkc mlnprcssch (.zop) iogc, mkllsc ]evc Es.

]tcp ; 4 Mkllsc e glmetol` tl sevc ylur slgutol`, e`h tkc` mkllsc ]evc.

Eitcr tkc` cxtremt tkos iogc.

Cxplrt ylur mustlnozetol`s es e slgutol`s 4

]tcp 5 4 ]enc es ]tcp 5" Cxplrt ylur mustlnozetol`s es e mustlnozc systcn ". eblvc tlpom.

]tcp 2 4 Mgoma l` ]lgutol`s. ]cc bcglw.

@ltc 4 Eitcr tkc` egg stcp prcvolus tlpom Cxplrt ylur mustlnozetol`s es e mustlnozc systcn ".

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Onplrt ylur mustlnozetol`s es e slgutol`s 4

Sso`f tkc MRN wcb eppgometol` 4

Mgoma l` tkc @evofetol` Ze`cg, mkllsc Nomrlslit Hy`enoms MRN 0 ]ctto`fs

Mkllsc ]ctto`fs 0 Mustlnozetol`s.

]tcp 2 4 Mgoma l` ]lgutol`s. ]cc bcglw.

]tcp = 4 ]cgcmt Rcmlrh, tkc` mgoma l` onplrt rcmlrh.

]tcp 8 4 Brlwsc zop iogc e`h mgoma l` @cxt buttl`. 

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]tcp 3 4 Oi ylu we`t tl scc slgutol` pemaefc hcteogs, mgoma l` vocw slgutol` pemaefc hcteogs buttl`. cgsc mgoma

l` Onplrt buttl`.

]tcp 9 4 Eitcr tket ylu me` hlw`gleh glf iogc, pubgosk egg mustlnozetol`s, tkc` mgoma l` mglsc buttl`.