Getting Started - Magewell...Enter URL and Stream Key. A green check icon will be displayed at the end of the line if you pass the verification. ... If the RTMP address is a domain

03Getting Started03Overview

03Key Features

04System Requirements

05Installation05Safety Information

06Interfaces & Indicators

09Configuration09Network

13Live Streaming

22Record Videos to Your Smartphone

24Record Videos to USB Flash Drive

27Manage Album

28Modify Device Name

28Change Device Password

29Control Volume

30Reset

28Change Device Password

29Control Volume

30Reset

31Check Device Status

32Check Record and Streaming Status

33Update Firmware

34FAQ

46Support

47Warranty

TABLE OF CONTENTS

2

Overview

Ultra Stream encoder makes live streaming remarkably simple even for non-professional users, enabling them to record or stream high-quality video withone click using on-device buttons or an intuitive smartphone app. Designed forusers who want to stream but may have minimal technical knowledge, theencoder is ideal for everyone from church volunteers and educators tocorporate communicators and live event organizers.Users can stream to popular services including YouTube, Facebook Live orTwitch or to a custom-specified server. Streams can be output to a third-partyservice and custom server simultaneously, while real-time video preview in theapp allows easy monitoring. In addition to outputting live streams, Ultra Streamcan record video as files to a directly-connected USB drive, embedded storageor the associated smartphone.

Key Features

Getting Started

Streaming to Facebook, Twitch and YouTube platforms■

Support for streaming to 2 servers simultaneously■

Recording to USB flash drive■

Recording to mobile device■

Remotely control recording and streaming■

Device configuration using Web UI■

3

System Requirements

Network

Supported Mobile Clients

Supported Web Browser

App

10/100/1000Mbps Ethernet■

IEEE 802.11 a/b/g/n/ac■

Android 5.0 and above■

iOS 9.0 and above■

iPhone 5s and above■

iPod Touch 5■

iPod Touch 6■

Microsoft Internet Explorer 11■

Microsoft Edge■

Mozilla Firefox version 61 and above■

Google Chrome version 49 and above■

Apple Safari 11.1 and above■

Opera 55.0.2994.44 and above■

For Android 5.0 and above, search Ultra Stream or Magewell in theGoogle Play or scan the QR code to download the Ultra Stream App.

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For iOS 9.0 and above, search Ultra Stream or Magewell in the App Storeto download the Ultra StreamApp.

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4

Installation

Safety Information

Electrical Safety

Operation Safety

Seek professional assistance before using an adapter or extension cord. These devices could interrupt the grounding circuit.■

Make sure that you are using the correct power adapter for the local voltage. If you are not sure about the voltage of the electrical outlet you are using, contactyour local power company.

■

If the power adapter is broken, do not try to fix it by yourself. Contact a qualified service technician or your retailer for help.■

Before using the product, make sure all cables are correctly connected and the power cables are not damaged. If you notice any damage, contact your dealerimmediately.

■

To avoid short circuits, keep paper clips, screws, and staples away from connectors, slots, sockets and circuitry.■

Avoid dust, humidity, and temperature extremes. Do not place the product in any area where it may become wet.■

If you encounter technical problems with the product, contact your dealer or the Magewell Support Team via [email protected].■

5

Interfaces & Indicators

Ultra Stream HDMI

6

Ultra Stream SDI

7

Descriptions of indicators status are as follows. The indicators are located onthe device panel as shown in Interfaces.HDMI/SDI IN

Ethernet

Wi-Fi

USB

RECREC

LIVELIVE

Descriptions of multiple indicators status are as follows.

Indicators

On: input signal is detected.■

Pulsing slow: input signal is not detected.■

On: Ethernet is connected.■

Pulsing slow: Ethernet is disconnected.■

On: network is detected.■

Pulsing slow: network is not detected.■

Flashing: the encoder is connecting to Wi-Fi.■

On: USB is available.■

Pulsing slow: USB is unavailable.■

Flashing: there is insufficient storage on the USB.■

On: the encoder is recording to USB.■

Pulsing slow: input signal is not detected.■

Off: the USB flash drive is unavailable.■

Flash once and then restore to its former state: recording failed.■

On: the encoder is streaming to at least one streaming address.■

Pulsing slow: at least one streaming server is configured.■

Flashing: the encoder is connecting to at least one streaming address.■

Off: neither of the stream servers are configured.■

Flashes once and then restore to its former state: live steaming failed tostart.

■

The indicator lights flash in turn from HDMI/SDI IN to LIVE: system isbooting up.

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The indicator lights flash in turn from LIVE to HDMI/SDI IN: firmware isupdating.

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All indicator lights flash once simultaneously and then flash in turn fromHDMI/SDI to LIVE: the encoder is rebooting.

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All indicator lights flash once simultaneously and then restore to theirformer state: in the device list of Ultra Stream app, choose an encoder andtap the device status icon at the upper right corner, and all the indicators onthat encoder will light.

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If any other status appear, please try to unplug and re-plug in thepower cable to your encoder.

8

Connect via Wi-Fi

1. Plug the power cable into your encoder.The LED indicators will light in rotation as the unit boots. Wait for about 1 minute and the boot upwill be done.

2. Tap the Ultra Stream app icon on your phone.

3. Turn on Wi-Fi and Bluetooth on your phone, and make it discoverable to nearby devices.

4. Tap the Ultra Stream app icon on your phone, then the app will search for devicesautomatically.

5. Select your encoder and tap CONFIGURE DEVICE Wi-Fi.Enter the device passcode in Pair to device, if the encoder has a passcode.

6. Enter the Wi-Fi password in Configure Device Wi-Fi and tap Configure.

If there is no password, go to the next step.

Configuration

Network

There are 3 ways for the Ultra Stream app to discover the encoders, via Ethernet, Wi-Fi and Bluetooth. If there are multiple ways to detect the unit simultaneously, thepriority is: Ethernet > Wi-Fi > Bluetooth.

To ensure smooth live streaming experience, connecting to a wired Ethernet network isrecommended.

Turn on Location Services and authorize to the app for Android 6.0 and above.■

Your phone and encoder must be connected to the same Wi-Fi network.■

Your phone and encoder must be close to each other (less than 10m apart).■

9

7. If the connection between app and encoder is established successfully, it will automatically go tothe LOCAL interface.

If you are connecting via Wi-Fi for the first time, initialize the encoder following the on-screeninstructions: set the device name and passcode.

10

Connect via Ethernet

1. Plug the power cable and Ethernet cable into your encoder.The LED indicators will light in rotation as the unit boots. Wait for about 1 minute and the boot upwill be done. Now the Ethernet indicator will be on.


3. Search for devices in the app.

Turn on Wi-Fi and Bluetooth on your mobile device as requested by the app, then the app willsearch for devices automatically.

Showing in the top right corner of a device indicates that the encoder is paired to the app;showing indicates the encoder is not paired.

■

The wireless network your mobile device is connected to and the wired network theencoder is connected to must be within the same network.

If there is not an available Wi-Fi network, you can connect to your encoder by enabling its AP(Access Point) mode.Turn on Wi-Fi and Bluetooth on your mobile device, then the app will search for devicesautomatically.Showing at the top right corner of a device indicates that the encoder is connected to theapp.

■

11

Connect via AP ModeYou can turn on the AP mode of the encoder in your Ultra Stream app to make your unit an AccessPoint, if there is neither a Wi-Fi nor an Ethernet network in your working environment. The encodercan communicate with the wireless clients, such as your smart phone, ipod, etc.

1. Plug the power cable into your encoder.The LED indicators will light in rotation as the unit boots. Wait for about 1 minute and the boot upwill be done.


3. Turn on Wi-Fi and Bluetooth on your phone, and make it discoverable to nearby devices.

4. Tap the Ultra Stream app icon on your phone, then the app will search for devices automatically.

5. Select your encoder and tap "CONNECT".

6. Enter the device passcode in "Pair to device", if the encoder has a passcode.

If you are connecting via AP Mode for the first time, initialize the encoder following the on-screeninstructions: set the device name and passcode.

Turn on Location Services and authorize to the app for Android 6.0 and above.■

Your phone and encoder must be close to each other (less than 10m apart, the closer,the better.).

■

Showing in the top right corner of a device indicates that the encoder is paired to the app.■

Showing indicates the encoder is not paired.■

12

Modify Encoding ParametersBy default, live streaming uses the encoding parameters of sub stream.

1. From the device list, tap to enter the SETTINGS interface.

2. Tap to enter the Encoding Parameters.

3. Tap Live Stream to Server, choose the main or sub stream, then tap .

4. Customize encoding parameters for your choice.

5. Tap "AAC Bitrate", select proper parameter, then tap .All audio streams will be affected by modifying the "AAC Bitrate".

Live Streaming

To set Customize Main Stream.

i. Turn on Customize Main Stream.

ii. Select proper resolution, frame rate, and bit rate, then tap .

iii. Click and enter "Advanced Set", select proper "Code type", "Encoding Profile", "KeyframeInterval", "Quantization Range", "Bit Rate Stats Duration", then tap "Done".

■

To set Customize Sub Stream.

i. Tap Edit Settings below Customize Sub Stream.


iii. Click and enter "Advanced Set", select proper "Encoding Profile", "Keyframe Interval","Quantization Range", "Bit Rate Stats Duration", then tap "Done".

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13

Add Voice Comment during StreamingPlug in a microphone to your encoder audio jack , then you can stream and record your narrationand comments.

14

Live Streaming to an RTMP Server


2. Tap to enter the Streaming Server settings.

3. Tap + Add Server, select .

4. Enter URL and Stream Key.A green check icon will be displayed at the end of the line if you pass the verification.

5. Turn on Authentication Needed, if your live streaming service provider requires.

Obtain the User Name and Password from your live streaming service provider.

6. Choose the prime network for streaming.By default, the network connection priority is: Mobile Broadband > Ethernet > Wi-Fi.The device scans the available network according to the order and connect to it for streaming. Ifthe current network is disconnected, the unit automatically re-scans according to the priority.Plug a USB modem into your encoder while using mobile network to stream.


Obtain the streaming server address and stream key from your live streaming serviceproviders.

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Full address example:rtmp://192.168.1.136:1935/live."rtmp://" can be omitted, and is not case sensitive; :1935 can be omitted, and the value rangeis 0 to 65535.If the RTMP address is a domain name, live can be omitted. If the RTMP address is an IPaddress, live cannot be omitted.

■

The stream key does not support /.■

15

7. Tap Test to check the connection between the server and encoder.

8. When prompted, tap OK.

9. (Optional) To add other streaming servers, repeat step 3 to 5.

10. (Optional) Choose where you want to post your live broadcast.You can stream simultaneously to 2 servers at most.

11. (Optional) To delete a server: touch the server and slide to the left, tap Delete. When prompted,tap Confirm.

Live Streaming to TwitchYou can stream to Twitch if you have a Twitch account.



3. Tap + Add Server, select , follow the on-screen instructions to login and select server.

Your username and identification icon will be displayed after login.



16


6. when prompted, tap OK.

7. (Optional) To add other Twitch accounts, repeat step 3 to 5.

8. (Optional) Choose where you want to post your live broadcast.You can stream simultaneously to 2 accounts at most.


Live Streaming to YouTubeYou can stream to YouTube if you have a YouTube account, and you have enabled the Live streamingfeature of your channel at least 24 hours before your stream.



3. Tap "+ Add Server", select , enter the "Stream Name", follow the on-screen instructionsto login and select a server.

4. Click "Log In". Follow the on-screen instructions to open YouTube, enter the code displayed onyour device, and log in.


To enable the Live streaming feature, refer to YouTube Help.

17

https://support.google.com/youtube/answer/2474026?hl=en

Your username and identification icon will be displayed after login.



7. when prompted, tap OK.

8. (Optional) To add other YouTube accounts, repeat step 3 to 5.

9. (Optional) Choose where you want to post your live broadcast.You can stream simultaneously to 2 accounts at most.


Live Streaming to Facebook LiveYou can live broadcast to Facebook if you have a Facebook account.

From the device list, tap to enter the "SETTINGS > Streaming Server" interface to start setting up yourstream according to where you want to post your live broadcast.


Facebook prohibits users from streaming video to it and other servers at the same time.

18

To share on your timeline, you can stream via the Facebook live interface.

1. Tap "+ Add Server", select , enter the "Stream Name".

2. Click "Log In". Follow the on-screen instructions to open Facebook, enter the code displayedon your device, and log in.

3. Choose the prime network for streaming.By default, the network connection priority is: Mobile Broadband > Ethernet > Wi-Fi.The device scans the available network according to the order and connect to it for streaming.If the current network is disconnected, the unit automatically re-scans according to the priority.Plug a USB modem into your encoder while using mobile network to stream.

4. Tap "Test" to check the network connection.

5. After pass the test, click "OK".

6. Back to "Streaming Server" page, turn on the added server.

7. (Optional) To delete an account: touch the account and slide left, tap "Delete".When the prompt window shows up, tap "Confirm".

■

Your username and profile image will be displayed after logging in.

To share on your timeline, in a group, in an event, or on a page you manage, you can stream via acustom RTMP.

1. Tap "+ Add Server", select .

2. Enter Facebook "URL" and "Stream Key". A green check icon will be displayed at the end of the line if you pass the verification.

To create a live stream on Facebook:

■

19

i. Go to https://www.facebook.com/live/create to create a live stream on Facebook.

ii. Click "Create Live Stream".

iii. Choose where you want to post your live broadcast.

iv. After inputting the event, or group name, the server URL and stream key or persistentstream key will be displayed on the left page.

v. Write a description, Title and Video Game tag.

vi. Click "Go Live" or "Schedule".

3. Choose the prime network for streaming.By default, the network connection priority is: Mobile Broadband > Ethernet > Wi-Fi.The device scans the available network according to the order and connect to it for streaming.If the current network is disconnected, the unit automatically re-scans according to the priority.Plug a USB modem into your encoder when using mobile network to stream.

4. Tap "Test" to check the network connection.

5. After passing the test, click "OK".

6. Back to the "Streaming Server" page, turn on the added server.

7. (Optional) To delete an account: touch the account and slide left, tap "Delete".When the prompt window shows up, tap "Confirm".

Select "Enable persistent stream key" if you want your stream key to bepermanent. If this isn't selected, you won't be able to use this stream key againafter the streaming session ends.

Start the video stream from your encoder before going live on Facebook.

20

https://www.facebook.com/live/create

Start/Stop StreamingMake sure you have set the streaming servers before start streaming. To ensure smooth live streamingexperience, connecting to a wired Ethernet network is recommended.

1. Do any of the following to start/stop streaming.

2. Check streaming status in the right side of the "REMOTE" interface.

From the device list, tap to enter the "REMOTE" interface, then tap the green "LIVE" button .■

Press the green "LIVE" button located on the top panel of the encoder.■

21

Start/Stop Recording

1. From the device list, tap to enter the LOCAL interface.

2. Tap the record button to start recording; tap again to stop recording.The recorded files are automatically saved as MP4 format in app and your local album, where youcan view, share or delete files from.

Make short VideosThe recorded videos (in MP4 format) are automatically saved in app and your phone photo library.


2. Tap to choose a timer (unlimited).

3. Tap the recording button to start recording and the countdown starts. When the countdownends, the recording stops simultaneously, or you can interrupt the recording manually.While choosing the unlimited timer , you would have to stop recording manually.

Modify Recording Resolution


2. Tap to choose a recording resolution .By default, recording videos to your smartphone use the encoding parameters of sub stream, andthe resolution set here should be smaller than or equal to the sub stream resolution.

Take a Screenshot


2. Tap the screenshot button in the upper right side of the interface.

Record Videos to Your Smartphone

22

Screenshots are automatically saved in app and and your local album, where you can view, shareor delete files from.

23

Start/Stop Recording

1. Do any of the following to start/stop recording.

The recorded files are automatically saved as MP4 format in app and your local album, where youcan view, share or delete files from.

2. Check the recording status on the right side of the REMOTE interface, such as recording time andUSB remaining time.

Modify Encoding ParametersBy default, recording to USB uses the encoding parameters for main stream.


2. Tap to enter the Encoding Parameters.

3. Tap Record as MP4 to USB, choose the main or sub stream, then tap .

4. Customize encoding parameters for your choice.

Record Videos to USB Flash Drive

Plug in a USB flash drive in your encoder before recording.

From the device list, tap to enter the REMOTE interface, then tap the REC button .■

Press the red REC button located on the top panel of the device.■

To set Customize Main Stream.

i. Turn on Customize Main Stream.


■

To set Customize Sub Stream.■

24

Test USB PerformanceTest whether the write speed of USB flash drive meets the requirements before recording. If the USBfails the test, please change another one, or the recording may stop automatically.


2. Tap to enter USB Flash Drive.

3. Tap to start Performance Test.

Format USBThe USB Flash Drive data cannot be recovered after formatting. Please be cautious.


2. Tap to enter USB Flash Drive.

3. Tap to start Format.When prompted, tap YES.After formatting, the file system of USB will be changed to VFAT.

i. Tap Edit Settings below Customize Sub Stream.


25

Check USB InfoIt is recommended that you use a USB with the FAT32/VFAT file system.


2. Tap to enter USB Flash Drive.Check the USB info, such as File system, Free space, and Estimated remaining recording time.

26

View Photos/Videos

1. To enter the Album, tap the icon in the top left corner of the device list.

2. Do any of the following:

Delete Photos/Videos


2. Tap Select in the top right corner of Album, then select one or more files you want to delete.The green check icon will be displayed in the bottom right corner of your chosen file.

3. Tap the trash button and confirm to delete when prompted.

Share to other AppsYou can share your screenshots and videos directly to other apps.


2. Tap Select in the top right corner, then select one or more files you want to share.The green check icon will be displayed in the bottom right corner of your chosen file.

3. Tap the share button , choose the app you are willing to share, then follow the on-screeninstructions to proceed.

Manage Album

To view all files, tap .■

To view all photos, tap .■

To view all videos, tap .■

27

Modify Device Name


2. Tap to enter the General settings.

3. Tap the Device Name and enter a new name.

Change Device Password


2. Tap to enter General settings.

3. Set passcode.

To set passcode for the first time: turn on the Passcode.Enter and verify your passcode.

■

To change device passcode: the Passcode has turned on, tap Change passcode.Enter old passcode, enter your new passcode, and then verify your new passcode.

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To turn off Passcode, you need to enter your passcode to confirm.■

28

Control Volume

1. From the device list, tap to enter the REMOTE interface.

2. Tap the audio button in the top right corner.

3. Tap the on /mute button to control the audio input/output of each channel.Drag the volume slider left or right to change the volume level.

HDMI: control the input audio signal.■

Microphone: control the audio of the microphone connected to the encoder.■

Headset: control the audio of the headphone connected to the encoder.■

29

Reset All SettingsWhen you forget your device password, you can reset it with this function.



3. Tap Reset > Reset All Setting.When prompted, tap Confirm.

Reboot the Encoder



3. Tap Reset > Reboot the Device.When prompted, tap Confirm.

Reset

Warning: Resetting your device will lose all your configuration data.

30

Icons in the upper right corner of devices indicate the detection type and pair mode between encoderand app. Descriptions of icons are as follows.

1. Being paired indicates the encoder either has no passcode or a passcode has been correctly enteredin the app before. The encoder is ready to record and stream.

2. Being unpaired indicates the encoder has a passcode but the passcode has not been enteredcorrectly in the app. You can proceed to the next step according to the on-screen instructions.

Check Device Status

Device list displays encoders discovered by the Ultra Stream app and is pull-to-refresh. Multiple users (at most 2 users) can log in the same streamer through themobile App client simultaneously. You can check device status in the Device list interface.

: Detected via Wi-Fi, paired . According to the Wi-Fi signal strength, it is displayed as: strong , medium , weak .

■ 1

: Detected via Wi-Fi, unpaired .■ 2

: Detected via AP mode, paired .■ 1

: Detected via AP mode, unpaired .■ 2

: Detected via Ethernet, paired.■

: Detected via Ethernet, unpaired.■

: Detected via Bluetooth, unpaired.■

: Offline.■

31

Descriptions of encoder indicators are as follows.

Descriptions of stream status are as follows.

Check Record and Streaming Status

In the REMOTE interface, users can check recording status including recording time, available USB storage (shown as available time for recording); streaming statusincluding streaming time, streaming server address, streaming speeds, etc. Users can start/stop streaming or recording videos to the USB flash drive in this interface.

HDMI/SDI IN: Light being on indicates input signal is detected; pulsing slowly indicates inputsignal is not detected.

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Ethernet: Light being on indicates Ethernet is connected; pulsing slowly indicates Ethernet isdisconnected.

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Wi-Fi: Light being on indicates network is detected; pulsing slowly indicates network is notdetected.

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USB: Light being on indicates USB is available; pulsing slowly indicates there is insufficientstorage on the USB.

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Resolving DNS: Indicates that domain name resolution is being performed on the live streamingaddress.

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Connecting: Indicates that the encoder is connecting to the live streaming server■

Waiting: Indicates the previous connection to the streaming server failed, and the encoder is tryingto reconnect.

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Authenticating: Indicates the encoder has connected to the live streaming server and liveauthentication is in progress.

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Authentication Failed: If you connect the encoder to an RTMP server, make sure yourauthentication settings are correct; if you connect the encoder to a live streaming video platform,you can log out and re-log in.

■

32

You can update your encoder firmware version to get better performance.

1. From the device list, tap to enter the SETTINGS interface.If there is a new version available, the icon will be displayed at theend of Firmware Update line.

2. Tap Firmware Update and the unit will automatically detect if there is anew version.

3. Tap Update Now, and confirm to update.

4. The encoder will restart after the update.

Update Firmware

During the update, please do not disconnect the network, and donot exit the application.

33

TCP and UDP Ports Used By Ultra Stream

Network administrators can use this information to make sure that your UltraStream can connect to services such as the streaming servers through your LANfirewall.

How to install the free Ultra Stream client App

FAQ

TCP port: 21, 80, 2019, 2020■

UDP port: 2538■

For Android

1. Scan the QR code: go to the Magewell offical download path to saveand install the apk file.

2. Google Play Store: search Ultra Stream or Magewell.

3. Official Download Page: type in the web address(URL) in your browsergo to the Magewell official landing page:https://www.magewell.com/products/ultra-stream-hdmi

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For iOS, search Ultra Stream or Magewell in the App Store to downloadthe Ultra Stream App.

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34

What can a Wireless Access Point Do for You

When there is no Wi-Fi network available, turning on the AP mode allows youto control your device through the Ultra Stream app in your smartphone.

How to turn on the Wireless AP mode of Ultra Stream

You can turn on the AP mode of the encoder in your Ultra Stream app to makeyour unit an Access Point, if there is no Wi-Fi in your working environment. Theencoder can communicate with the wireless clients, such as your smart phone,ipod, etc.

1. Turn on Wi-Fi and Bluetooth on your phone, and make your devicediscoverable to nearby devices.

2. Download and launch Ultra Stream app, searching for devices.

3. Select your device and tap CONNECT to enable the AP mode.

4. Tap Join to access the AP.

How to turn off AP mode

Do any of the following to turn off AP mode.

Turn on Location Services and authorize to the app for Android 6.0and above.

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Your phone and encoder must be close to each other (less than 10mapart).

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Reboot your device to recovery from AP mode to Wi-Fi mode.■

In the Ultra Stream app, go to SETTINGS > Wi-Fi, turn off the AP mode.■

35

If you have a Wi-Fi network available now, you can connect your phoneto the new Wi-Fi, and then configure the encoder to connect to thesame Wi-Fi.

■

Double click the green "LIVE" button on the device panel.■

36

Use Mobile Broadband to Live Stream

This feature is especially designed for users who don't have Wi-Fi or Ethernetnetwork. Instead, the device will be connected to the network via a 3G/4G USBmodem. It gives you more flexibility in accessing the Internet so that you canstream your sessions anywhere at anytime.

1. Plug a USB modem, the power cable, and HDMI input signal into yourencoder.

2. Turn on Wi-Fi and Bluetooth on your phone, and make your devicediscoverable to nearby devices.

3. Download and open Ultra Stream app, searching for devices.

4. Connect the unit via AP Mode.

i. Select your encoder and tap CONNECT.

ii. Enter the device passcode in Pair to device, if the encoder has apasscode.

5. Stream through USB Modem.

i. From the device list, tap to enter the SETTINGS > Streaming Server,add the platform for live streaming.

ii. Enter URL, Stream Key, choose the Mobile Broadband as the primenetwork, click Done.By default, the network connection priority is: Mobile Broadband >

Turn on Location Services and authorize to the app for Android 6.0and above.

■

Your phone and encoder must be close to each other (less than 10mapart).

■

37

Ethernet > Wi-Fi. The device scans the available network according tothe order and connect to it for streaming. If the current network isdisconnected, the unit automatically re-scans according to thepriority.

6. Press the LIVE button located on the top panel of the device to startstreaming.

38

How to connect to a Wi-Fi using bluetooth

Using bluetooth to connect the encoder to a Wi-Fi at the first connection.When the same Wi-Fi is connected again, it can automatically connect withoutconfiguration.

1. Turn on the Bluetooth and Discoverable, turn on WLAN and AuthorizeLocation Service, power on the encoder.

2. Download and open Ultra Stream app, searching for devices.

3. Tap CONFIGURE DEVICE Wi-Fi.

4. Type in the Wi-Fi password, then tap Configure.

39

How to record videos to a USB flash drive

Record videos to a USB flash drive to achieve while streaming, and monitor therecording process by loopthrough or the supporting application named UltraStream app.

1. Plug the video source and USB flash drive, power up the encoder.

2. Start recording by pressing the red REC button, after the encoder startup.

3. (Optional) Mirror the recording process by loopthrough or watching theREMOTE interface in the ultra stream app.

How to Fix "Previous USB recording error"

1. Re-plug the USB flash drive into your encoder.

2. Replace the USB flash drive with a recommended new USB flash drive.

3. Reboot the encoder.

4. Contact your dealer for technical support or after-sales service.

5. Contact Magewell Technical Support at [email protected].

40

http://www.magewell.com/kb/006020001/detail

Will Ultra Stream encoder add support for 4G-LTE USB

wireless modems for live streaming?

This feature is supported since the v1.1.4159 release.

Can the Ultra Stream encoder be used as a USB

capture device?

No. The Ultra Stream encoder is a standalone offline encoding device. Itcannot be connected to the host via a USB port for use as a capture device.

Does the microphone jack of Ultra Stream HDMI only

support mono audio?

Yes. It only supports mono audio input.

Does the Ultra Stream encoder support Wi-Fi that

requires web page authentication?

No.

What to do if I forget the passcode of Ultra Stream

encoder?

If you have previously paired the encoder in the Ultra Stream app, theencoder will be automatically connected once the app is opened. You canrefer to the following method to reset the passcode of your encoder:

■

In the Ultra Stream app, select SETTINGS > General > Reset > Reset AllSettings and then select Confirm in the pop-up dialog box.

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If the encoder cannot be automatically connected in the Ultra Stream app,you can refer to the following steps to reset the passcode of your encoder:

1. Long-press the red REC button on the Ultra Stream encoder for 5seconds until all the lights on it turn on at the same time. Then thedevice will be reset to its original configuration.

2. In the Ultra Stream app, select CONFIGURE DEVICE Wi-Fi and thenenter your Wi-Fi password.

3. After the encoder is successfully connected to Wi-Fi, follow theprompts in the app to configure the initial set up.

■

41

Does the microphone jack of Ultra Stream HDMI

support both microphone and headphone?

No. It only supports microphones.

Does the microphone jack of Ultra Stream HDMI

support linear level audio input?

Yes. But the volume of the captured audio will be very high.

Can I use the functions of recording videos to usb

flash drive and live streaming at the same time?

Yes. In the Ultra Stream app, the following three functions can be used at thesame time:

Can Ultra Stream encoder stream live video to multiple

servers at the same time?

The Ultra Stream encoder can simultaneously stream live video to two serversat most.

Can I set one live stream server to use the main

stream and the other to use the sub stream?

No. When the Ultra Stream encoder streams live video to two servers at thesame time, you must apply either main stream or sub stream on the twochannels of video stream at the same time.

Can I set one live stream server to use mobile

broadband and the other to use Ethernet?

Yes. When the Ultra Stream encoder streams live video to two servers at thesame time, you can apply different network connection as prime network forthe two servers respectively, such as to set one live stream server to use mobilebroadband and the other to use Ethernet.

Record videos to your smartphone■

Record videos to a USB flash drive■

Live stream■

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Fail to start Ultra Stream encoder because of using the

wrong power connector

What is the encoding format for live broadcast?

For now, we use CBR (constant bitrate) encoding, which is most commonlyused for streaming video content using the Flash Media Server (rtmp). Thefixed keyframe interval is 2s, and the bitrate of video indicates the averagenumber of frames sent in the previous 60s. The Code Type and KeyframeInterval of encoding format can be modified in the Settings > EncodingParameters > Advanced Set currently.

What to do if I forget the Web UI password?

You can refer to the following steps to reset the Web UI password to Admin.

1. Do any of the following to reset all settings of your device.

2. After the device recovery is complete, use the Ultra Stream app to re-configure your device.

3. Check the IP address of Wi-Fi or Ethernet in SETTINGS.

4. Enter the IP address in your PC browser, reconnect your device, open theWeb UI and sign in with the default account:User name: AdminPassword: Admin

If you are using products made before November 2018, the power chipof your Ultra Stream encoder may have been burned and needs to bereturned to the factory for repair or replacement.

■

The hardware design of products made in or after November 2018 havebeen refined. Even if the wrong power connector is used, there will be nophysical damage to the equipment.

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In the Ultra Stream app, go to SETTINGS > General > Reset, tap theReset All Settings.

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Long press the Red REC button on the Ultra Stream device for 5seconds until all indicators lighting up simultaneously. Then allconfigurations will restore to factory default value.

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Find your Ultra Steam device in the Other Device section

Ethernet IP Address

How to configure Ultra Steam via Web UI?

Ultra Steam allows you to set up and control it via a web-based user interfaceas an administrator account or a general user.Make sure that at least one of the following web browsers is equipped in yoursystem.

Microsoft Internet Explorer 11■

Microsoft Edge■

Mozilla Firefox version 61 and above■

Google Chrome version 49 and above■

Apple Safari 11.1 and above■

Opera 55.0.2994.44 and above■

Method Ⅰ: For Windows UsersFor Windows 7/8/8.1/10 users, do the following steps to open the Web UI.

1. Open a File Explorer window.

2. Select the Network. Turn on the network discovery function if disabled.

3. Find your Ultra Steam device in the Other Device section, where thedetected device will be shown as "Ultra Steam + (serial number)".

4. Double click the device icon to open the Web UI in your web browser.

5. Enter your account and password in the SIGN IN page, and configurethe device after you log in successfully.The default administrator account and password (case-sensitive) are asfollows.

■

Username: Admin■

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Wi-Fi IP Address

Enter your account and password in the SIGN IN page

Password:Admin■

Method Ⅱ: For all users, using the IP address in the Ultra Steam app.

1. Search the device in the Ultra Stream app with smart phone.

2. Find the IP address in Settings.

3. Input the IP address to a web browser in the same LAN. Then the webUI of your chosen device pops up.

4. Enter your account and password in the SIGN IN page, and configurethe device after you log in successfully.The default administrator account and password (case-sensitive) are asfollows.

■

Username: Admin■

Password: Admin■

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Support

Get the Latest Information

If you have any problems using Magewell products or need more technical information, please visit the following.

Technical Support

Contact the Magewell Technical Support Team at [email protected].

Tutorial video: http://www.magewell.com/tv■

YouTube channel: Magewell Video Capture Device■

Knowledge base: http://www.magewell.com/kb/ultra-stream■

Official website: http://www.magewell.com/ultra-stream-hdmi■

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http://www.magewell.com/tv

https://www.youtube.com/channel/UCiX0XIgtY46r2etaZVLh7pQ/

http://www.magewell.com/kb/ultra-stream

http://www.magewell.com/ultra-stream-hdmi

Warranty

Limited Warranty

Except otherwise set between you and Magewell in advance in a written form, the free limited warranty service starts from the date on your proof of purchase. Theproof can be: sales contract, formal sales receipt, invoice or delivery note. The earliest date of these proofs is the starting date of the free limited warranty.The period of free limited warranty goes as below:

How to get the limited warranty

1. Please contact the Magewell support team by email ([email protected]) first, to determine whether your problem can only be solved by returning it toMagewell for repair. Magewell might ask you to take photos of the front and back of the defective products.

2. Magewell will issue an RMA letter to you if it is confirmed that you need to return the faulty product for further examination or repair. Please fill in the RMA withnecessary information as required. If it is regular repair, you will be responsible for the shipping cost, duties and insurance cost (if applicable); if the product is DOA, Magewell will be responsible forthe shipping cost.

3. If some components need to be replaced, Magewell will decide to repair, renovate or replace the components by itself. Magewell may use new or repairedcomponent to repair the product. The repaired product can be expected to work normally and the performance to remain the same. Repaired products canwork in a good working condition and at least function the same as the original unit. The original replaced component will become the property of Magewelland components which are replaced for the client will become his/her property.

4. If the product is within warranty, Magewell will repair or replace the faulty units at its own discretion. In circumstances where the faulty unit is replaced by anotherone, Magewell may use new, repaired or renovated units. The faulty unit will then become the property of Magewell while the replacement unit will become theproperty of the purchaser.

5. If the warranty expires, Magewell will inform the purchaser whether the products can be repaired and the maintenance costs they need to pay. If purchasers

Ultra Stream: two (2) years;■

The power adapter provided as accessories: one (1) year;■

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decide to repair, Magewell will repair, renovate, or replace the components after receiving the maintenance costs. If purchasers give up repairing, Magewell willdispose of the faulty unit if the purchaser chooses that option.

6. The repaired or replaced product assumes 1) the remaining term of the Warranty of the replaced unit or faulty unit; 2) ninety (90) days from the date ofreplacement or repair, whichever provides longer coverage for you. The extended warranty is only valid for repaired/replaced components.

7. The period of service depends on the client’s location (country and area) and the product.

To view the complete warranty policy, please visit www.magewell.com/quality-assurance.

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http://www.magewell.com/quality-assurance

Documents

Getting Started - Magewell...Enter URL and Stream Key. A green check icon will be displayed at the end of the line if you pass the verification. ... If the RTMP address is a domain