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Getting Ready for Service
Chapter 5 Highlights
Mise En Place
There are several things to be done ahead of time to ensure the best service for the guest. This organization and completion of duties ahead of time is “mise en place.” (A French term translated “put into place”)
Why is Mise En Place Important? The amount of work and the long hours of
the f & b business make this “mise en place” even more important. E.g. am shift gets everything ready for pm shift
and vice versa. Mise en place allows the use of teamwork
which is essential to maintain energy levels throughout the day and night and to help avoid overtime pay.
Examples of Mise En Place Maitre d’ or Manager
Check Reservation Book Discuss Cover Count and Flow of Service with
Chef Layout and Explain Floor Plan to Waitstaff Adjust temperature, lighting and music
Examples of Mise En Place Service Staff
Set dining room according to floor plan Check for and then repair wobbly tables Clean tables Fold Napkins Polish flatware and glassware Fill condiments Stock service areas Fill Flatware mise en place plates (STP plates) Make Coffee & Tea
Examples of Mise En Place
Opening and Closing Checklist These lists ensure that items are “maintained”
and attended to so that you do not have so many surprises.
E.g. A rip in the carpet E.g. Adequate count of linen for the whole day E.g. Adequate menus that are clean and accurate
Guidelines for Selection of Linen Things to consider when selecting linen
Style and décor of dining roomColor, pattern, weave, texture
Serviceablity of Fabric Lint, mending
E.g. Polyester – pills, less absorbent, slippery, less wrinkles Color or Pattern of Linen
Consider fading Consider overlay or napkin vs. full cloth
Expense of Linen Must be Considered Inventory and Storage
Guidelines for Selection of Linen Napkins
Paper Paper napkins means no tablecloth Paper is at left of place setting with flatware on top of it. Dispensers are often used with paper napkins
Cloth Fold considers ambiance, skill of staff, compatibility with
charger, flatware, etc. Used for ornamental, safety purposes
Bread pockets, artichoke folds
Guidelines for Selection of Linen Silence Cloths
Called a “molleton” Makes it “silent” and absorbs spills May use “overlay” instead of silence cloth May have built in silencer – padding or foam
Guidelines for Selection of Linen Table Cloths
See Linen Standards p. 86
1. Inspect each cloth and get credit when due
2. Arrange tables before putting on cloths
3. Clean, level, and then repair any loose parts on tables
4. Spread silencer (if needed)
5. “Clothe Statler” Tables A table that converts
from 4 to 6, choose linen to accommodate both
6. Linen should drop even to seat of chair
7. “Point of View” – All center creases should point up and run the same direction toward the entrance.
8. No bare tables during service
9. Do not shake dirty cloths in dining room
Guidelines for Selection of Linen Skirting
Colors Velcro Box-pleats
Guidelines for Selection of Serviceware Serviceware is all utensils
& wares used in dining room to serve the guest. Flatware
Forks, Knives, Spoons China
Plates, Cups, Saucers, & Underliners
Glassware Decanters, Carafes, &
Pitchers Holloware
Candlesticks, Coffee pots, Platters & Silver Trays
Guidelines for Selection of Serviceware It is important to realize that serviceware
should fit with the overall design of the establishment
Washability Durability Economy
When choosing flatware you must consider
Balance Size, Proportion, and
Weight
Design Reflect the overall
ambience of the establishment
Durability Handles
1 Solid piece vs. wooden handle, hollow plate
Longevity Select a pattern that is
not going to be discontinued and is easily found through vendor
Range Make certain pattern
has all pieces essential to serving your particular menu (see page 89)
Stackablity Nesting is important
where possible
Guidelines for China Porcelain
Glazed and Nonporous with a fine texture A bit fragile
Bisque Unglazed ceramic fired at low temp. once
Stoneware Bisque fired a 2nd time at higher temp.
Pottery Fired at low temp., large pores and generally glazed.
Terra Cotta Red Clay, unglazed, low temp.fire, very porous
Guidelines for China Food Service Establishments often use
Vitrified China Fired at very high temperature to make it more
durable Easy to clean, dishwasher safe
China with a pattern should be glazed to keep pattern protected
Guidelines for Glassware Design Manufacture
Clarity, Cracks, Faults and Bubbles Marketing
Pouring 4 to 5 oz in a 14 oz glass Guest perception
Range Multipurpose stock Replacement Serviceability
Are they easy to clean? Storage
Hanging racks and smoking, stackable racks
Guidelines for Holloware Needs to have matching pieces where
needed Generally made of metal
Careful not to add metal taste to food or drink Orange Juice (High acid) can corrode pitcher if left too
long
Setting the Table The “Cover” can mean:
1. China, Flatware, Glassware set for a specific type of meal and service
2. A minimum charge for a guest who does not order a whole meal
3. Number of guests in the dining room or at a table
Setting the Table Set Tables for particular “point of view” Allow 18 inches for each setting Set Flatware in a straight line regardless of
table shape
Setting the Table Flatware
Forks on left except oyster/cocktail fork on right
Spoons on right facing up Knives on right inside the spoon with cutting edge
facing in Set only what is needed if possible
No more than 4 pieces at a time Dessert flatware after “crumbing” except in banquet
service when it is set at top of cover then moved into place
Silver Transport Plate Flatware Mise en Place Plate (RKR) pg. 94
Setting the Table Some rules for table setting:
B & B should be place ½ inch to left of cover forks and 1 inch from edge of table or on round table 1 inch above and to left of forks
B & B Knife set vertically on right side of the plate with knife blade facing toward center of plate
Coffee Cup and Saucer should be set to the right of the cover with saucer edge lined up with top of adjacent flatware. Handle set at 3, 4 or 5 o’clock as determined
Spoon for coffee to right of cup and saucer Coffee mugs not used with linen tablecloth
Setting the Table Some rules for setting glassware:
Positioned to the right of the cover above the tip of the dinner knife.
Other glasses should be set at an angle for service from right to left toward center of cover.
There are many ways to set glasses
Setting the Table Standard Covers
See page 96 Side Stands
Mise en place station for dining room See page 98 for list of items stocked typically
Edibles Some states require condiments in specifically
designed containers “Marrying ketchup” can be a health code violation Date products where possible Butter and Cream can NOT be recycled to next guest
Setting the Table Tray Stands
Metal or Wood Cover with cloth in fine-dining
Ambience Flowers
Fragrance, height of flowers, time for maintenance
Do not store flowers near apples which give off ethylene gas and cause flowers to fade.
See list of recommended flowers page 100
Ambience Types of Lighting
Sunlight Incandescent Candles (Beware) Fluorescent
Ambience Lighting can be used to:
Attract attention Display work Expand or reduce perceived
space in room Indicate directions Indicate Exits and Warnings Change atmosphere Change look of food Provide color or contrast Make guests look better!
Ambience Music
Should complement décor and theme Volume is important
Server’s Mise En Place Folded white towels Guest checks or POS card Corkscrew Crumber Order pad Matches Flashlight Pens, Nondescript and working!
Summary There are many details to providing an
attractive and well functioning and sanitary dining room.
Educated choices in china, glassware, linen, flatware, and holloware can make a difference.
Be prepared!