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Getting Help from Navigators and Assisters
to Enroll in Medicaid and the Marketplace
The Annual Ohio Benefit Bank Community Meeting & Training
September 24th, 2015
ASIA’s mission
To empower and advocate for Asian Americans/Pacific Islanders (AAPIs); and to provide AAPIs access to quality culturally, and linguistically appropriate information and services
Asian Services In Action Inc. Only Pan-Asian social services agency of its kind in
Northeast Ohio; and the largest in the state.
ASIA has five (5) program area and one (1) FQHC clinic that are interconnected and comprehensive.
1. Aging and Adult Services
2. Children, Youth and Family
3. Community Health Promotions
4. Cultural Outreach and Promotion
5. ICHC( International Community Health Clinic)
6. Self-Sufficiency Services
Become a OBB site !
ASIA became a OBB site since 2008 Primary use in Aging and Adult Services and Self-
Sufficiency Services Departments User friendly Apply multiple benefits in one site ( Medicaid , SNAP ,
Taxes, etc) Electronic submission
ASIA become a Navigator in 2013
White; 3%
African-Am; 3%
His-panic/Latino
or Other;
2%
Chinese ; 35%
Hmong; 2%
Vietnamese; 2%Korean; 2%Japanese; 8%
Burmese;
13%
Indian; 2%
KaRean; 14%
Bhutanese; 14% Fillpinp; 1%
Client demographics in 2014
Staff demographics in 2014
Chinese25%
Hmong14%
Ko-rean7%
Burmese18%
Indian5%
Thai5%
KaRen7%
Bhutanese20%
Working with Limited English Speaking Communities
Use a variety of approaches to support effective
communication with clients who have Limited English
Speaking Proficiency
1. • Interpreters
2. •Bilingual Staff
3. •Written Translation Materials
4. •Bilingual/Bicultural Providers
Key communication skills with persons with Limited English Speaker• Listen carefully
• Make your statements as specific as possible
• Let the person see your lips as you speak
• Don’t rush – be patient
• Use simple sentence structure
• Use body language to illustrate
• Use the vocabulary that the client has used
• Emphasize key words
• Make sure the client understands by having them restate what you said
• Use Pen and Notebook
Marketplace partners for Limited English Speaker
Columbus
Asian American Community Services
4700 Reed Rd #B, Columbus, OH 43220
(614) 220-4023
Toledo
Navigator : Aaron Budzinski
4334 W Central Avenue Suite 224 ,
Toledo, OH 43615
(419) 293-5020
Cincinnati
Asian Community Alliance Inc
7566 Central Parke Blvd., Mason, Ohio 45040
(513) 318-9223
Cleveland
Asian Services In Action Inc.
3631 Perkins Ave., Ste 2A-W
Cleveland OH 44114
(216) 881-0330
Akron
Asian Services In Action Inc.
730 Carroll Street,
Akron, OH 44304
( 330) 535-3262
ResourcesUnited Way :
http://www.211.org/
Health Insurance Marketplace:
Information for Immigrants
https://www.healthcare.gov/immigrants/
Languages resource
https://www.healthcare.gov/language-resource/
Languages Support Center
(800) 318-2596
Ohio Medicaid Assessment Survey ( August 19, 2015)
https://osuwmcdigital.osu.edu/sitetool/sites/omaspublic/documents/OMASSLIDEDECK_FINAL.pdf
Resources
Center for Medicare & Medicaid Services:
Technical assistance resources ( E.g. Appeals form, Tax, SHOP for small business)
https://marketplace.cms.gov/technical-assistance-resources/technical-assistance-resources.html
Affordable Care Act & the Marketplace information :
https://www.cms.gov/Outreach-and-Education/Look-Up-Topics/ACA-and-Marketplace/Affordable-Care-Act-and-the-Marketplace-page.html
The Affordable Care Act Resource Kit
National Partnership For Action
http://minorityhealth.hhs.gov/NPA/Materials/AffordableCareActResourceKit.pdf
10 Counties with the largest number of estimated remaining uninsured residents likely eligible for Medicaid are
County Estimated Eligible 2013 Enrolled 7/31/15 Take Up Rate Estimated Remaining Eligible
Franklin County 70,295 62,882 89.45% 7,413
Holmes County 6,739 810 12.02% 5,929
Geauga County 4,348 1,751 40.27% 2,597
Ashland County 3,854 1,897 49.22% 1,957
Miami County 4,959 3,299 66.53% 1,660
Wayne County 6,137 4,842 78.90% 1,295
Ashtabula County 6,730 5,457 81.08% 1,273
Tuscarawas County 4,959 3,876 78.16% 1,083
Logan County 3,086 2,034 65.91% 1,052
Darke County 2,619 1,592 60.79% 1,027
Information courtesy of ENROLL AMERICA
All Ohio Adult Demographics (19-64 Years)
81%
12%
3% 2% 2%
Race / Ethnicity
Non-Hispanic WhiteNon-Hispanic Black/African-Amer-icanHispanicNon-Hispanic AsianNon-Hispanic Other
Information courtesy o Ohio Medicaid Assessment Survey
