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Getting Connected Utilities Connections: A Guide for DevelopersJuly 2011

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Section AIntroduction and Scopeintroductionpurpose and scope of this guide Section B Issues and ProblemsRecent performance surveysCommon complaintsChallenges faced by utility companies Section C The Regulatory Framework Section D Getting a ConnectionElectricity and Gas (A) Connection sourced from a host distributor (B) Using an independent Distribution Company (C) Using an independent Connections provider (iCp)/Utility infrastructure provider (Uip)Water Using a host self lay inset licensees Section EKey Issues for DevelopersGood communicationGood planning Finding out what infrastructure already exists Carrying out a feasibility study Allowing for complexity in large schemes Estimating loadsThe connection offerGetting quotationsLegal agreementsCosts Section F Performance Standards and DisputesPerformance standardsDisputes Electricity Gas Water Section G CompetitionWhat areas are subject to competition: Contestable and non-contestable workDesign specification for contestable workAssessment of independent service providersOne stop connection options Section H Decentralised Energy and District Heating Systems

Appendices01 Competition: Contestable and Non-contestable work Water Contestable work non-contestable work Electricity Contestable work non-contestable work Gas 02 OFGEM Connections Industry Review (CIR) 2008/2009 published 29 January 2010 and OFGEM Connections Industry Review (CIR) 2009/2010 published 25 February 2011 03 The Electricity (Connections Standards of Performance) Regulations 2010 04 The Gas (Standards of Performance) Regulations 2005 Connections Guaranteed Standards Payments 05 Distribution Network Operator (DNO) Non-contestable Quotation Performance Standards Table of Services and Standards 06 Water Companies Service and Delivery Report and SLO Standards 07 Gas Distribution Network (GDN) and Independent Gas Transporter (IGT) Contacts 08 Distribution Network Operator (DNO) and Independent Distribution Network Operator (IDNO) Contacts Using a Distribution Network Operator (DNO) Using an Independent Distribution Network Operator (IDNO) 09 Water Company Contacts 10 Other Useful Websites 11 Application Forms Incumbent Distribution Networks Operators Gas Distribution Networks 12 Glossary of Terms

CONTENTS

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SECTION A INTRODUCTION AND SCOPEintroductionorganising utility connections is often cited as the single most common cause of delay in construction projects. Whilst construction times have been growing shorter because of improved technology and greater efficiency, the connections industry has failed to keep pace. Delays are not just a problem for property developers. they have wider economic impacts such as delaying the speed at which new retail businesses can open their doors or slowing the supply of new homes to the market. Whilst the main concern revolves around delays in getting connected, the cost and complexity of the connection process are contributory issues.

the degree of complexity involved in getting a connection varies greatly according to the size and nature of the development. smaller scale projects involving a connection to a single property may simply involve connecting a property to the existing network. However, larger schemes, often involving multiple connections, may require extensive reinforcement of the network including the design, planning and construction of physical infrastructure such as pipelines, cables and switchgear, as well as the preparation of more complex legal agreements for the construction, connection and adoption elements.

in recent years the regulatory bodies — the office of Gas and Electricity Markets (oFGEM) and the Water services Regulatory Authority (oFWAt) — have tried to improve the situation by promoting greater competition within the sector and setting tougher performance standards. oFGEM conducts an annual Connections industry Review (CiR) which regularly shows how slowly competition has developed in the electricity market when compared with gas.

As a result, connection performance standards have been introduced underpinned by a statutory instrument and additional licence conditions. in some well publicised cases, fines1 have been imposed on utility companies which have failed to meet the requisite standards, such as the statutory timescales for providing offers to customers requesting a connection. Despite all this, however, industry surveys continue to show a high level of dissatisfaction with many utility companies whilst regulators continue to receive a significant number of complaints from large customers and independent connection providers about long delays in getting connections and the poor quality of service delivered by incumbent distribution companies. the electricity distribution companies must submit themselves to a competition test by December 2013 or face a competition commission referral and investigation.

purpose and scope of this guideimproving the current situation will require further changes in the competition regime, the adoption of more efficient working practices by utility companies and tougher penalties for poor performance. none the less, developers and contractors can do more to help themselves. Whether they choose to undertake the task directly or devolve it to a specialist company, they require an understanding of the framework governing utility connections and the pitfalls to avoid. Accordingly, this guide is intended to: • explainthecurrentsystemfor

obtaining new connections to gas, electricity and water services. it does not deal with telecommunications connections;

• describetheroleofthemajorplayers involved in the process; and

• setouttheproblemsmostcommonly experienced and ways in which developers can seek to mitigate them.

We hope that this guide will give developers and others involved the information they need to enable them to participate in the process with greater confidence.

1 the most recent oFGEM fine of three electricity distribution companies totalled £1m in February 2011 for failing to provide a quotation within three months.

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SECTION B ISSUES AND PROBLEMS

Recent performance surveysthe national Federation of Builders (nFB) carries out a regular survey which looks at the levels of service that contractors experience when seeking new connections from electricity, gas or water companies. its most recent survey in 2008 indicated that the level of dissatisfaction had changed little since its previous survey in 2006. the headline figures were that:• 87.9%ofsiteshadexperienced

problems with utility companies.• 65%ofrespondentshadproblems

caused by poor communication.• 54%ofsiteshadexperienced

problems caused by delays in issuing quotations.

• Only48.9%ofcompanieswere aware of competition in connections.

• 65.7%ofresponsesreportedproblems when requesting a connection to the electricity network.

• Gasandwatercustomersfaredslightlybetterwith50.9%and48.6%respectivelyreportingproblems.

A Home Builders Federation (HBF) survey of its members in 2006 also revealed poor levels of service to house builders, variable policies for dealing with customers and an overall lack of accountability within both the water and electricity sectors.

Common complaintsthe most common complaints appear to be:• Poor communication: this is the

most commonly cited reason for poor service. Requests to rectify delays and deal with other issues are often not answered promptly by connection providers and it can often be difficult to find out who is the right person to deal with in the first place.

• Lack of competition: Competition in the provision of new connections is seen as inadequate and clients are often unaware of the full range of options open to them when placing an order or making an enquiry.

• Cost transparency: Clients often do not know exactly what they are paying for. Developers may have to pay months in advance for a service.

• Voluntary Standards: Energy regulators have defined a set of voluntary performance standards against which the utilities can be measured, but these are widely seen as inadequate. oFGEM has introduced guaranteed performance standards supported by a statutory instrument for electrical connections that came into effect on 1 october 2010 because the voluntary arrangements were not working. standards in the water industry are monitored annually by oFWAt. Water companies are required to meet standards outlined in the self-lay guidance document published by each company for service levels to self-lay organisations. these standards do not apply, however, when the water companies undertake the work directly themselves.

• Quotations: the time taken to issue quotations is unacceptable. Average turnaround times of 12 weeks contrast with oFGEM’s voluntary time limits for non-contestable work that state a formal quotation should be issued within 15 days for simple schemes and within 20 days for more complex work. But these represent a small proportion of the total number of enquiries that distribution network operators deal with. there is also concern that quotations remain valid for an unreasonably short period of time, commonly one month, but Dno have now accepteda90dayvalidity.

• The time taken to agree a supply: Another common cause of delay.

• Non-adherence to an agreed programme: Contractors used by utilities may not turn up to complete the work on the agreed

date, may fail to carry out the work that has been agreed, or may arrive without knowing what is expected of them. these shortcomings sometimes stem from the separation of design/planning departments from delivery departments which can result in the specific requirements of particular sites being overlooked.

• Outdated procedures: Many connection providers use outdated manual procedures for design, sizing, costing and build rather than embrace new technology. Few companies have so far adopted a Gis-driven (Geographic information system) approach to design and build that allows more accurate designs more quickly and can inform other processes such as sizing, costing and overall customer service.

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Challenges faced by utility companiesWhilst the above complaints paint a rather negative picture of the connection services offered by many connection providers, it is important to recognise that the blame for delays and other shortcomings does not fall solely on connection providers. those seeking a connection could often do much more to expedite the process by, for instance, ensuring that sites are accessible when visits are arranged. More importantly, they could take advantage of the competitive framework that has been created rather than relying on the incumbent connection providers to deliver a one size fits all service. industry regulators look for less regulation where competition can be introduced that leads to improvements in quality and cost of service.

Moreover, connection providers do not operate with impunity but are subject to regulatory regimes which can impose penalties for poor performance. the non-discriminatory clauses within their licence conditions may sometimes mean that their processes fail to fit into the commercial reality of today’s world and this situation is not helped by the regulators detachment from those commercial pressures. oFGEM, in particular, has no mandate to undertake any investigation based on anecdotal evidence. Even independent surveys, such as that quoted above, are not grounds to open an industry investigation.

oFGEM’s annual Connections industry Review (CiR) evaluates data provided by the companies to the regulator but is rarely independently audited. it fails to pick up regular sources of complaint, the most common being around poor communication. And even when a formal complaint is made, the companies usually manage to place enough blame on the customers’ shortcomings to avoid any culpability.

Until recently, utility companies were not allowed to make a profit from supplying new connections and could only look to recover the legitimate costs of the service they provided. However, electricity companies are nowallowedtochargea4%regulatedmargin on contestable activities and are obliged to show (see definition in section D) this together with an appropriate breakdown of costs in their quotations.

subject to passing a competition test, the margin will become unregulated. one Dno has given notice of intent to submit for a competition test.

Most utility companies publish useful guides to getting a connection which include information for customers on the competition options. Whilst these may not fully spell out all of the options that a client may have (particularly in regard to competition), they often contain valuable information such as flow charts showing the various steps in the construction process and checklists of common missing information in connection applications. these can generally be found on the companies’ web sites.

Electricity distributors must now undergo a competition test before December 2013 or face a competition commission enquiry. Most are expected to submit themselves for the test earlier. oFGEM is developing the criteria against which to carry out the assessment which will cover the areas of market share, price, service quality and barriers to entry. the reward for meeting the criteria is the ability to charge an unregulated margin.

Whilst competition has taken off in the gas connections market it has made little headway in the electricity connections market. Gas Distribution networks (GDn)* formally under ownership of British Gas have been restructured and sold off and the level of competition has grown. GDn and independent Gas transporters (iGt)* are under commercial pressure

to retain market share. the gas connection market share is split 49%(GDN)to51%(IGT)withtwoiGt delivering 80,000 connections representing40%ofthemarketshare.By comparison electricity Dnos* provide94%ofelectricityconnections.*See definition in Section D

the big challenge faced by electricity distribution companies is how they adapt to a position in which they will continue to lose market share and see the revenue they receive from connections work steadily eroded. one purpose of allowing a regulated margin, and subsequently an unregulated margin, is to provide an incentive to both the Dno and independent Connections provider (iCp). the theory, on the basis that Dnos had not been allowed a margin on connection work, is that for carrying less cost (because the iCp undertakes the work), the Dno can return a profit on the work retained. the framework now exists for the Dno contestable price to be tested in the market.

the water industry, by comparison, does not have competition in supply thus restricting customer choice. the networks and supply business remain one and the same organisation and are regulated tightly, and in comparison with each other, rather than by market forces. the challenge on water companies is how to meet the oFWAt regulatory targets without too much concern over eroding market share and hence profits.

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SECTION C THE REGULATORy FRAMEWORKthe office of Gas and Electricity Markets (oFGEM), working for the Gas and Electricity Markets Authority (GEMA), is the government regulator for the electricity and downstream natural gas markets in Great Britain. the Water services Regulation Authority (oFWAt) is the body responsible for economic regulation of the privatised water and sewerage sectors in England and Wales.

Within the area of new connections, regulators set out standards that connection providers are expected to meet. they also seek to ensure that incumbent distribution companies cannot gain an unfair advantage over their competitors in those aspects of the connection process which are open to competition.

As noted earlier, competition in the gas connection market has developed such that GDn and iGt haveanear50%marketshareeach.Most gas companies have a clearly laid out application process that can be accessed through their web sites. Appendix7providesalinktotheGDNand iGt web sites.

Competition in electricity connections has been slow to develop. oFGEM introduced performance standards regulations in 2005 that were similar to those in the gas market but has since found it necessary to introduce a specific set of performance standards relating to connection work. it did this through the Distribution price Control Review period 5 (DpCR5) that came into effect in April 2010. prior to that, oFGEM had introduced standards of performance for the provision of non-contestable works. no guaranteed standards (payments made for specific standards) were introduced, but rather an overall standard (where penalties are applied for failing to meet an overall performance target), were set in order to incentivise Dnos to provide quotations and to energise within defined timescales. these new

standards were underpinned with modifications to the Dnos standard licence conditions in March 2010.

the Connections industry Review (CiR) data reports low volumes of connections undertaken by competitive route. Consequently the introduction of a regulatory margin and standards of performance for full quotations issued by the Dno aims to stimulate competition.

in recent years several schemes have started to come forward that incorporate district heating and combined heat and power (CHp). At present, there is no regulatory regime governing connections to and the performance of these networks.

However, Government has proposed a Renewable Heat incentive (RHi) to support its legal obligations to reduce carbon emissions. this will work as part of a package of measures that includes Feed-in-tariffs, the Renewables obligation and the Climate Change Levy (CCL) that could result in a regulatory regime being established under the energy regulator and is an extension of oFGEM’s remit. oFGEM introduced a supply licensing regime in February 2009thatallowsoperatorsofCHPstations to operate under a less onerous licence arrangement enabling them to sell CHp power to users rather than to the wholesale market.

this arrangement ensures customers maintain access to the competitive market but allows CHp operators to charge closer to retail than wholesale price. With these initiatives it is likely that district heating networks will become self regulating or will be captured under new open access arrangements that Department of Energy and Climate Change (DECC) will introduce for electricity distribution as a result of a European Court ruling in May 2008.

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SECTION D GETTING A CONNECTION

Electricity and gasA developer wanting a gas or electricity connection has a number of options:

(A) Connection sourced from a host distributor First, a developer can ask the local gas or electricity distribution network operator (commonly referred to as a ‘host’ or ‘incumbent’) which is licensed to distribute electricity/gas through cables/pipe work, to quote for and install the assets needed to connect the premises to their distribution network. such connection providers are known as:• Gas Distribution Network

Operators (GDNs) or Gas Transporters (GTs) for gas.

• Distribution Network Operators (DNOs) for electricity.

the GDn/Dno will be responsible for installing the connection, although they may choose to sub-contract some of the construction work. in the case of a single premise, the connection assets may be just the service pipe/wire from the existing network to the premise in question. However for larger new connections, such as a new housing estate, extensive reinforcement may be required, including more extensive shared pipes/wires serving many new premises. the GDn/Dno will charge the customer an up front connection charge as a contribution towards the capital cost of installing the connection assets. the basis of that charge should be set out in its Licence Condition Charging statement which all GDns and Dnos should make available on their websites. this charging statement should also outline the incumbent’s policy on reinforcement charges and the criteria for possible reimbursements to the customer (e.g. where extra capacity is provided that can meet the needs of other customers).

once the assets are installed the incumbent will then operate them in return for annual distribution charges, the levels of which are set by regulation.

Key steps to follow in getting connected to a GDn/Dno are:• YoushouldnotifytheGDN/

Dno within a reasonable time of the details of the premises to be connected, the time the connection is required and the maximum capacity needed from the connection.

• AGDN/DNOshouldgiveyouaquotation for connection to its distribution system, but will not fit a meter until instructed to do so by your chosen electricity supplier. When providing a quotation it is common practice for the GDn/Dno to advise the customer that it needs to nominate a supplier before the connection can be made and preferably before accepting the quotation. this is not a mandatory requirement for accepting a connection offer but it is advisable that you appoint and sign a contract with a supplier at least 28 days before the date you want the electricity or gas to flow.

• Whenacceptingaconnectionoffer from the GDn/Dno you (or subsequently your supplier) will be obliged to enter into a connection agreement. A connection agreement outlines the rights and obligations associated with the connection.

• Onconnectingyourpremisestotheelectricity distribution network, the GDn/Dno is obliged to maintain that connection for as long as it is required, and to repair and replace any electrical lines/gas pipes or plant when necessary unless you or your agent are responsible for any damage to its equipment.

Appendix 11 directs you to the GDn/ Dno application forms.

(B) Using an Independent Distribution CompanyAlternatively, the developer may choose to approach an independent Distribution Company for a connection.

• Forgasthesearemorecommonlyknown as Independent Gas Transporters (IGTs) or Utility Infrastructure Providers (UIPs); and

• Forelectricity,theyareknownasIndependent Distribution Network Operators (IDNOs).

these tend to specialise in the construction of new housing estate networks and larger non-domestic one-off connections.

there are four companies that presently operate both as a iGt/iDno and will offer multi-utility services to residential housing developments and one company which specialises in large single point commercial electrical loads such as office blocks, data centres and retail.

the independent network often covers the last few hundred metres of infrastructure from a point of connection with the Dno, and is embedded or 'inset' in the local incumbent distributor’s network area. the work is carried out in accordance with the same industry standards and procedures used by the GDn/Dno. the iDno may have less onerous adoption standards. non-licensed persons are not allowed to operate their own networks. DECC intends to introduce amendments to the Electricity Class Exemption order following its December 2010 consultation.2 Connections to independent networks are more common in gas than in electricity. the physical connection works (installation of assets) required to connect independent networks are typically undertaken by the iGt/iDno itself or by a connections provider that may be affiliated to the respective iGt/iDno. the operation of the assets is then undertaken by the independent distribution licensee itself.

the iGt/iDno will charge the developer an up front connection charge as a capital contribution towards the cost of installing the assets, and once the connection is live, will recover ongoing transportation Distribution Use of system (DUos) charges from the suppliers to the property. iGt/iDno

2 http://www.decc.gov.uk/assets/decc/Consultations/eu-third-package/1163-eu-third-package-gov-response.pdf

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are no longer allowed to subsidise connection charges through the distribution use of system charges if the connection is provided for the sole use of the applicant. the iGt/iDno DUos charges are regulated under the respective gas/electricity Relative price Control regimes, so that the total annual distribution charges paid by the iDno/iGt connected customer are no more than those paid by customers connected directly to the incumbent’s network. specifically, with the exception of some legacy gas networks, the function of the Relative price Control is to ensure that energy customers are not disadvantaged if a developer customer chooses the independent route.

to be clear, energy customers retain the same choice of energy supply services, but the developer (customer) benefits from lower up front connection charges and improved quality of service.

(C) Using an Independent Connections Provider (ICP)/Utility Infrastructure Provider (UIP)For certain categories of work known as contestable works it is possible to employ an independent Connections provider (iCp) competent to carry out connections work. the areas of work a suitably approved independent contractor can undertake are detailed in the connection charge methodology statement published by the Licensee. there are works that only the Dno can undertake and these are referred to as non-contestable. Both contestable and non-contestable work is discussed in more detail in Appendix 1.

the industry continues to work to broaden the scope of contestable work. For example, the Dnos are starting to allow final connections to be carried out on their networks by suitably accredited iCps.

Where an independent contractor undertakes work it must be carried out in accordance with the standards and procedures laid down by the distribution company that will ultimately adopt and maintain the connection who may be either the incumbent Dno or an iDno.

the iCp may be an affiliate of the incumbent distributor or of an independent distributor, or may be a wholly independent third party. iCps carry accreditation under schemes managed by Lloyds Register to undertake connection works on water, gas and electricity networks.

A customer may directly approach an iCp to install the connection to either an incumbent GDn/Dno network or an iGt/iDno network, and would typically do so where the iCp charges a lower connection charge, or offers a better quality of service such as a faster connection. However, iCps do not have distribution licences, so will not be licensed to operate the connection once it is installed. therefore the iCps must transfer ownership of the connection assets to a licensed distributor — a process which is referred to as ‘adoption’ of the asset. in some instances an independent distributor may make a payment to the iCp/customer at the time of the transfer of the assets, and where a payment is made, this is known as an 'adoption payment'. the iCps’ remuneration may be made up from a combination of direct connection charges paid by customers and adoption fees paid by licensed distribution operators.

the registration schemes, operated by Lloyds Register, have been set up for companies engaged in independent connections work. A list of such companies able to carry out this type of work is available on the Lloyds register website:

Click on this link for a list of Electricity Accredited Contractors or visit www.lloydsregister.co.uk

Click on this link for a list of Gas Accredited Contractors or visit www.lloydsregister.co.uk

www.lloydsregister.co.uk





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WaterWater differs from the gas and electricity markets in that there remains only a single supplier of water to which a customer has access. Competition in water allows an inset licence to be established and water extracted from new untapped sources on the site or under an agreement between the inset operator and the incumbent host water company. End user customers have to buy water from the inset company who may offer more competitive prices underpinned by the commercial arrangement it puts in place. the inset company will take on responsibility for waste, potable and surface water discharge.

Competition in water for developers allows self-lay of water pipes for adoption by the incumbent or inset operator.

Unlike gas and electricity there are no guaranteed standards of performance relating to the provision of quotations and provision of connection services. However, water companies are required to make annual reporting returns that cover a wide range of the services they offer. Each water company’s report can be found at this link:OFWAT: Water Companies annual report June 2010 or visit www.ofwat.gov.uk/regulating

owners and occupiers of premises that require a new water main or sewer may ask the water or sewerage company to install the new pipework that forms the network extension. this is known as requisitioning. Alternatively, they may choose their own contractor to do the work, which is known as self-lay. Either way, the water company will adopt the asset that has been installed to an agreed design that meets the terms of its agreement with the developer or self-lay organisation (sLo) that carries out the work.

the introduction of the Water Act 2003, as the enabling legislation for self-lay, was not aimed at improving the water companies' own performance in delivering water and waste water services.

the industry took the view that the laying of water pipes was not dissimilar to laying gas and that the same competent contractors would, and could, do both. the performance standards that materialised from the legislation were captured in the self-lay guidance (see Appendix 6) and were directed at water companies delivering standards of performance for self-lay contractors appointed by developers.

Using a host When a new supply is needed, a developer can request the local water company to connect its development to an existing main, either by direct connection of the service pipe, or after installation of the network extension. Where a new water main is required, developers must ask the water company to design and lay the new water main on the development. Using the design provided by the water company, the developer can lay the supply pipe from the property to the street boundary, leaving it uncovered ready for an external water regulations inspection. the charges associated with this service are site-specific and will be calculated for each development.

sewerage is usually installed by the developer under sewers for adoption arrangements that are well accepted intheindustry.Arevisededition(7)was published in 2011 to take into account legislative changes made in 2003 that come into force later this year, and further changes to the Water industry Act made through the Flood and Water Management Act 2010, (including mandatory adoption of all new sewers and lateral drains). Developers will be required to enter into a section 104 adoption agreement covering all new sewers and laterals that will connect to the public sewer system.

A developer can choose to have different companies adopt the waste water and the potable water networks.

Self-laythe process whereby developers, or their contractors, can install new water mains and service pipes instead of asking the water company to do the work is known as self-lay.

sLos include developers which can lay their own mains and service pipes, contractors laying mains for the developers, and multi-utility infrastructure providers.

the water company will take over responsibility for (adopt) self-laid pipes that meet the terms of its agreement with the developer or sLo which will carry out the work. All water companies should have a self-lay policy. the Water industry Act 1991(WIA91)2setsoutastatutoryframework for the self-lay of water mains. this document sets out the principles that should underlie water companies’ own procedures on self-lay and applies to self-laid water mains and service pipes for domestic purposes. the legislation requires all companies to publish a self-lay policy.

Below is a link to the current self-lay guidance: Water Industry Self-Lay Guidance for Developers or visit www.ofwat.gov.uk/consumerissues/selflay

Below is a link to each water company self-lay policy:Water Companies and their Self-Lay Policies or visit www.ofwat.gov.uk/consumerissues/selflay

When a developer asks a water company to supply water for non-domestic purposes, the company is entitled to recover its expenses and, where appropriate, a reasonable return on its capital. the water company does not have to make an allowance for the future revenue that will be received from customers connected to that main. so, when a developer lays a main for solely non-domestic purposes, the water company does not need to make an asset payment.

Frequently, a developer may require a supply for both domestic and non-domestic purposes. if the developer lays a main for both purposes, the water company should make an asset payment in respect of the proportion of the supply that is for domestic purposes.

www.ofwat.gov.uk/regulating




www.ofwat.gov.uk/consumerissues/selflay








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the key stages of the process are:• Contact:Developer/Self-lay

organisation (sLo) should make contact with the water company to confirm the feasibility of supplying the proposed development and provide information necessary for the water company to do a technical evaluation. the water company should then confirm its ability to supply, specify the point of connection and confirm the period for which the information supplied remains valid.

• Application:DeveloperorSLOshould make a full application by submitting all the required information, together with a completed application form.

• Desiginstage:DeveloperorSLOshould either submit the design of the water network to the water company for vetting or request that the water company carries out the design. the water company sends details of estimated asset payment, non-contestable charges, security and legal agreement to developer or sLo.

• Self-laynotification:Followingpre-start meeting, return of signed legal agreement and payment of relevant charges, developer or sLo submits notification to start to lay mains.

• Main-layinginstallation:SLOconstructs new water mains, notifying water company of any changes and of the intended testing and disinfection dates. Water company audits and inspects construction, and may witness testing of the new main.

• Main-layingcompletion:SLOcompletes main-laying to required specification and rectifies any defects identified during the inspection and audit. sLo provides water company with ‘as laid’ drawings and test certificates. Water company arranges main connection, issues vesting certificate and makes asset payment to developer or sLo. Maintenance period starts from date of commissioning.

• Serviceconnectionnotification:Developer or sLo submits notification to lay services in accordance with water company’s self-lay arrangements.

the notification is only issued after the developer or sLo confirms that private pipework has been checked or self-certified as meeting the Water supply (Water Fittings) Regulations.

• Serviceconnectioninstallation:sLo makes service connections in accordance with previously issued notification, and either fits meters or requests water company to fit meters. sLo then provides full details of each connection, including postal address, and meter details (if fitted) to the water company.

• Protectionofinstalledapparatus:Developer/sLo makes sure that installed apparatus is protected against damage until the development is completed and roads or footpaths are fully constructed.

Click on this link for a list of Water Accredited Contractors or visit www.lloydsregister.co.uk

Inset LicenseesFor larger sites, particularly ones where there are no existing suppliers, it is possible to utilise an “inset” network. this is where a company other than the incumbent host obtains a licence from oFWAt to provide water services to the site. Only31insetschemessince1997have been approved by oFWAt so developers need to explore the benefits of appointing an inset operator to compliment the other utility activities, rather than use as the main driver. one primary hurdle to overcome requires any development plot to be designated as “unserved”. this means that there is no claim on the site by the existing incumbent to provide any water related services. this is a complicated process that will be managed by the proposed inset licensee. Generally speaking a developer is only likely to consider this as part of a much larger multi-utility package as there are only two companies actively seeking inset appointments and providing electricity and gas as well.



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SECTION E KEy ISSUES FOR DEVELOPERSWe have been told that these are the key issues for developers when procuring utility connection services. neither the headings nor the content within are intended to be exhaustive and there will be other examples that could be included.

Whether the connection is procured from the incumbent or an independent, these issues have to be managed effectively to avoid impact on programme and costs. it should be noted that an independent is more likely to be commercially minded and this could become a factor in managing any late changes that may occur.

Good communicationpoor communication, particularly by utility companies, is usually cited as the most important cause of frustration. Better communication can be helped by:• Ensuringthattheprojectisonthe

radar of the utility company at the earliest possible opportunity.

• Makingeveryefforttoestablishand foster a close working relationship with the utility company.

• Seekingtoestablishasinglepoint of contact within the utility company — something which can be surprisingly difficult to achieve.

• Ensuringthateffectivecommunication is a two-way process.

the developer/applicant may also be at fault. Common failings among developers and contractors include:• Failuretocompleteapplication

forms correctly.• Unavailabilityofsitepersonnel

when site visits take place. Utility companies, for instance, frequently complain about the number of wasted visits that they make due to scaffolding or other problems on site not being dealt with before arrival.

one company has estimated that 65%ofthevisitstheymaketosites are abortive for such reasons.

• Latedesignchangesbythedeveloper.

• Failuretotakeaccountofobstacles to cable and pipe routes such as road or rail routes including failure to obtain necessary consents from third parties.

• Failuretoidentifypotentiallocations for e.g. substations.

By paying attention to these issues developers can avoid considerable additional cost and delay.

Good planningFinding out what infrastructure already existsAs soon as feasible, the developer should discuss its proposals with the host. At a relatively early stage (typically RiBA stage C) the site developer should consult the local host to find out what infrastructure is on, or adjacent to, the development site. this information can usually be obtained for a small fee and should provide an early indication of whether the network may need to be reinforced.

Carrying out a feasibility studyMore complex schemes may require a feasibility study to assess connection options and provide indicative costs for the contestable and non-contestable work elements (which are defined and discussed further below). the need for such a study should be established as early as possible. the developer can either ask the host to carry it out or contract an independent third party. the latter approach can sometimes provide a quicker process if a specialist is employed. But remember, only the owner of the existing network is able to confirm connection points and reinforcement requirements, but a specialist is able to validate the information provided.

the host can charge for the provision of certain information and feasibility work. As this can be costly it is important that the developer and host agree the scope of the study and its deliverables at the outset. once the developer has agreed to pay the costs, the host usually has up to 28 days to produce the information.

if the developer’s proposal is considered complex, the host gets more time. Again, the developer should be guarded on how reliable the information will be, as at this ‘budget price’ stage is not binding on the host utility. the value of the information is only as good as it’s interpretation and should not be used as a shortcut to acquire an offer that is binding on the information provider.

Allowing for complexity in large schemesin making provision in the construction programme for utility connections full account should be taken of the added complications likely to arise in large and complex developments as a result of the need, for instance, to cross railway lines or other obstacles that may be outside the control of either the client or the utility provider. As it is very likely that some works associated with a significant development will have to be carried out on a public highway, it is particularly important to factor in the time required for utility companies to gain permission from the relevant highway authority. the rules of engagement, which are set out in the traffic Management Act 2004, specify a notice period which is usually three months from the receipt of the application but which can be longer. Both the need to serve such a notice and the subsequent need to programme the work may extend the timescale considerably.

Estimating Loadsthere can be a tendency amongst electrical designers to “play it safe” and hugely overestimate loads by using data that takes no account of load coincidence and diversity. this could result in the host specifying reinforcement where a more rational estimate of loads would require none. there is often no opportunity to ask utilities companies what level of load, would trigger reinforcement works, and if one does ask for a revised quote based on a lower load, this can take as long as, or longer to produce than the first quote. this is down to the dynamic nature of the network, the unpredictable flow of enquiries an operator may receive and the need to treat all applicants fairly and equitably. if making a request results in a response that is not a formal offer for connection,

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the host may have no knowledge of a future request or has no obligation (or allowable resources) to keep customers advised of any potential changes to feasibility studies.

the connection offerthe design stage, typically RiBA stage D, is usually the point at which the developer submits its formal connection request to the host. it is important to follow the host’s specific procedures because if any information is missing this will lead to delays. the host is expected to provide a documented application process to help the applicant get it right.

the host should then issue a firm connection offer specifying some or all of the following:• termsoftheconnectionoffer• termsofconstructionagreement• termsofadoptionagreement• termsofanylease,wayleave/

easement• termsforreservationofcapacity• dateforcapacityandconnection

availability• thepointofconnectiontothehost

network• siteplanwithcableroutesand

substation location• fulldesignofanyreinforcement

works• fullcivildesignforconnection

works• programmeofworks• chargingstatement• stagepaymentschedule• riskregister• noteregardingcommunication

with other utilities.

on receipt of the firm offer, the developerhas90daystoacceptitsterms. if for any reason the developer and host are unable to reach agreement, the developer should seek specialist advice.

in extreme circumstances, it may be necessary to refer an issue to the regulator for determination but this process can take up to 16 weeks.

Getting quotationsthe time taken to issue quotations is one of the most common problems with surveys suggesting that developers often have to wait for many months. the options for developers in such circumstances are limited. However it can pay to make the utility company aware that you expect it to observe the time limits suggested by the relevant regulator. oFGEM’s voluntary time limits for non-contestable work require distributors to provide a formal quotation within 15 days for simple schemes and within 20 days for more complex work. oFGEM has requested the electricity distributors to make voluntary payments so as to align with the Electricity (standards of performance) Regulations 2010.

Developers should note that some companies run a different process for non-contestable quotations compared with that for a full quote. this is becoming prevalent in electricity with distributors claiming they must do so in order to not breech any non-discrimination obligations. this means that a non-contestable element of a full quote is not transferable to a competition in connection quote. there are a number of reasons why this is unacceptable but first and foremost it limits the developer’s choice if it finds the contestable element of an offer intolerable. it is not practical to engage the market place if there is a risk that the Dno alters the non-contestable offer and defines a different location for the point of connection.

A developer should make clear that it expects to receive a non-contestable offer that is binding, irrespective of whether it accepts the contestable element or not. Circumstances where the distributor fails to do this should be drawn to oFGEM’s attention.

Legal agreementsBefore the site can be energised, the host and developer must enter into a connection agreement and an adoption agreement (if the connection is to be adopted by the host). the connection agreement covers the conditions under which the site is to be physically connected to the host network. Generally, these take a standard form with scheme-specific annexes. the adoption agreement details the terms under which the host will take control and ownership of the contestable connection assets as part of its wider network. it also includes details of the responsibilities of all three parties (the host, the developer and the third party constructing the contestable connection works).

it is worth noting that the standard form agreements typically leave most of the cost and delivery risk with the customer. Clients should also be aware that, unless otherwise approved, reinforcement works become subject to “use it or lose it” i.e. if you do not take up all of the capacity created within a specified period the host may sell this capacity to others.

Coststhe cost to the developer of getting a connection depends on various factors:• thenatureandextentoftheworks• thedistancebetweenthesiteand

the host’s network• thedegreetowhichreinforcement

is needed• thetimescalesforthework• thevalueofmaterialsandlabour

at the time.

Where network extension works are necessary and are for the sole use of the developer, the developer will usually have to pay the full cost. if, however, the process of reinforcement creates spare network capacity that is used by subsequent developments, the developer should receive a rebate for that proportion of costs attributable to the second

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customer. this rule applies for a period of five years. However if the Dno can foresee that a new section of network (the network extension) will be used by a second (or even third) customer the initial charges should be apportioned appropriately.

Where reinforcement works (defined as assets installed that add capacity) are necessary, but also provide for some of the host’s future network requirements, the developer will usually be charged a proportion of the cost. the method of calculation is contained in the Common Connection Charge Methodology published by each Dno.

Gas reinforcement is subject to an economic test which determines whether reinforcement charges are carried by the developer/applicant.

Water reinforcement is covered by an infrastructure charge permitted under section 146 of the Water IndustryAct1991.

As part of the firm offer from the host, the developer should be provided with a charging statement that sets out the charges to be levied. these will usually cover:• Assessmentanddesigntoidentify

and design the most appropriate point on the existing network for the connection.

• Designapprovaltoensuredesignof a connection meets the safety and operation requirements of the host.

• Non-contestableworks/reinforcement that can be undertaken by the host only, including land rights issues and consents.

• Contestableconnectionworkstoinclude circuits and plant forming part of the connection that can be undertaken by approved contractors or the host.

• Inspectionofworkstoensurethat works are being constructed in accordance with the design requirements of the host.

• Testingtoensurethataconnectioncan be safely energised.

Charges for assessment and design (with the exception of electricity)3 and design approval are paid in advance with the formal connection request. Developers should advise oFGEM of any Dno continuing to charge assessment and design fees for providing a quotation.

there may be circumstances in which the developer requests a solution in excess of the minimum necessary which the host is required to provide. this might involve other costs associated with the operation, maintenance, repair and replacement of the new or modified connection. these are known as oR&M costs and are chargeable as capitalised up-front costs for the extra resilience element (i.e. not the total cost). these charges should not be payable on assets provided to meet minimum security and reliability standards as the costs for operation, maintenance, repair and replacement are recovered through the use of system charges. this can be a grey area in the manner they are applied, particularly when an iDno is to be employed. But unless the developer has specifically requested an enhanced reliability/resilience level, any charge should be disputed and referred to oFGEM. it is worth clarifying in writing that no enhancement to design and performance standards is required as the charges could be very large, as they are based on the Dno assessment of the additional works, not the actual cost.

3 the ability of the Dno to charge up front Architect and Design (A&D) fees has been suspended. it was determined that the Dno may have no legal right under the Electricity Act to make an A&D charge. the matter is in dispute and rests with DECC.

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19


SECTION F PERFORMANCE STANDARDS AND DISPUTES

performance standardsincumbents are expected to follow performance standards laid down by their respective regulators, including recommended timescales, for the provision of non-contestable services. Failure to meet these standards can result in the imposition of sanctions.

Expected performance standards levels are covered in the appendices.

DisputesElectricitythe Electricity Act provides a process for dealing with disputes between an electricity distributor and a person requesting a connection arising out of the distributor’s duty to provide a connection, the procedure for requiring a connection, and the powers to recover expenditure, require security and acceptance of additional connection terms.

Where such a dispute arises, it may be referred to Gas and Electricity Markets Authority (GEMA) by either party, and on such a referral shall be determined by order made either by GEMA, or if GEMA thinks fit, by an arbitrator, and reasons for making such order must be given to both parties. the procedure and process to be followed in connection with a determination shall be such as GEMA considers appropriate, but no such dispute may be referred where a period of 12 months has passed, beginning with the time when the connection was made.

pending the determination of a dispute, during the interim period, GEMA may give directions as to the terms and circumstances on which a distributor is required to make or maintain a connection, or require security for expenses to be provided to a distributor.

Following determination of a dispute, which shall be final and binding on both parties as if it were a judgment of the county court, GEMA may make an order as to costs and expenses of the procedure, having regard to the conduct, means of the parties, and any other relevant considerations.

Gasthe Gas Act provides a process for dealing with disputes between a gas transporter and a person requesting a connection. these may arise out of the transporter’s general supply connection powers and duties, the duty to connect to certain premises, and the power to require supply security.

Where such a dispute arises, it may be referred to GEMA by either party, and on such a referral shall be determined by order made either by GEMA, or if GEMA thinks fit, by an arbitrator, and reasons for making such order must be given to both parties. the procedure and process to be followed in connection with a determination shall be such as GEMA considers appropriate, but no such dispute may be referred where a period of 12 months has passed, beginning with the time when the connection was made.

pending the determination of a dispute, during the interim period, GEMA may give directions as to the terms and circumstances on which a gas transporter is required to make or maintain a connection, or require security for expenses to be provided to the transporter.

Following determination of a dispute, which shall be final and binding on both parties as if it were a judgment of the county court, GEMA may make an order as to costs and expenses of the procedure, having regard to the conduct, means of the parties, and any other relevant considerations.

WaterA water undertaker is not under a duty to provide, or take steps to provide, a new supply to any premises if in doing so it would incur unreasonable expenditure —which would put at risk its ability to meet its existing or probable future obligations — or if it would otherwise run such a risk.

once a request for a water supply has been made to a water undertaker, the terms and conditions under which the supply will be made available must be agreed between both parties. if the parties cannot agree the terms and conditions for the supply of water, the terms and conditions will be determined by the Water services Regulation Authority (WsRA) or by an arbitrator appointed by it, according to what is considered reasonable.

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SECTION G COMPETITIONMany clients assume that they have little option but to rely on the incumbent distributor to get their new connection up and running. they fail to appreciate that they can now commission significant (but not all) parts of the work required directly from independent contractors. Even if they are aware of this, they may be unclear about how to exercise such a right.

oFGEM and oFWAt have sought to promote competition in the provision of connections to gas and electricity distribution networks. the gas connections markets opened to competitionin1998,theelectricityconnections market in 2000 and the water market in 2003. As indicated above, customers seeking an alternative to the incumbent network provider can have, at least, some of the connection assets installed by an independent Connections provider (iCp), or by a licensed independent Distribution network operator (iDno)/independent Gas transporter (iGt). these arrangements have been put in place with the aim of giving customers access to reasonably priced and good quality connection services.

the utilities market can be complex but the level of regulation has to relax in favour of competition. Regulators can only do so much to create the framework for competition. it is customers using the market place that will drive in competition and drive out the utility companies who retain a dominant position without delivering a quality of service at a competitive price that developers seek.

the purpose of this guide is not to highlight the shortcomings of the companies but underpin the key issues that developers face. its purpose is to provide a road map to those companies that want your business and treat you as a valuable customer and provide the quality of service that ensures the connection is delivered on time.

the degree to which competition has taken hold varies a lot between sectors. the share of new entrants in the gas connections market has growntonearly50%whereasthefigure for electricity connections is just6%.

Where an independent contractor is used to deliver infrastructure, the incumbent utility companies do not have to own the assets provided and be responsible for subsequent service delivery. the residential market has seen the emergence of companies offering iGt and iDno services. other iDnos are likely to emerge for commercial, retail and industrial sectors gradually eroding the incumbent utility company market share. the incumbent companies either have to adapt or their connections market will stagnate. A utility company has to approve the work in advance, monitor progress and arrange for connection to the network. they will also commission the works and agree to adopt the programme, but the timing of these activities remain with the developer. there are now initiatives in place to displace the incumbent distribution company from making the final connection to the existing network. this will take some time to roll-out but the aim is to reduce the scope of non-contestable work currently performed by the incumbent.

the gas market model is now well developed and shows a distribution of market share among a number of participants. the reality is that if price and service levels are inadequate, the developer can switch service provider. there is no need for regulatory intervention to develop the market.

the initiatives put in place in the electricity market in April 2010, places the Dno under close scrutiny. they have been allowed to charge a regulated margin on contestable work and with the relevant costs taken out of the price control regime. this should provide some headroom for the iCp.

if competition fails to develop, there is a claw-back mechanism, and the risk of a competition commission investigation.

What areas are subject to competition: Contestable and non-contestable worknot all of the connection process has been opened up to competition. Certain works can still only be carried out by the host or by an approved contractor.

the crucial distinction is between ‘contestable’ and 'non-contestable’ works. in broad terms:• Thehostistheonlybodypermitted

to carry out what is described as non-contestable works table works. these include work such as determining the point of connection and design approval (unless adopted by an iGt/iDno).

• However,contestable works which include, for instance, the installation of cables/pipes, sub-stations and other plant associated with the developments which are connected, may be carried out by an approved contractor known as an independent Connections provider (iCp) or the host. this is the developer's choice.

Where a developer decides to contract a third party to carry out the contestable works, it has a responsibility to ensure that these works meet the host’s network adoption requirements (although this responsibility may be passed to the third party) which is fulfilled by the use of an accredited contractor for the scope of works required. the developer may want to maintain a close interest in the third party's activities but this should not be necessary if the iCp has the full skill set to specify, source and procure the equipment to be installed, and seek formal approval for the works design and programme directly from the host before the works begin. the host will currently charge for all approvals work but should complete any approvals within set timescales. if the developer has chosen to contract an iDno, similar procedures will apply.

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More detailed definitions of contestable and non-contestable work in relation to gas, electricity and water are set out in Appendix 1. Each incumbent electricity/gas/water company will publish the scope of non-contestable work in their charging methodology.

Design specification for contestable workto assist customers or their appointed iCps in undertaking contestable works, a suite of national documentation has been developed setting out common requirements for Design and planning, Material specification and installation and Records.4

Assessment of independent service providersthe Lloyd’s Register Group operates schemes on behalf of the utility industry and their regulators to assess, independently, service providers seeking to work within the contestable markets in the electricity, gas, and water sectors. the schemes are intended to help those wishing to procure the services of accredited service providers. there are currently three schemes covering these sectors:• NationalElectricityRegistration

scheme (nERs)• GasIndustryRegistrationScheme

(GiRs)• WaterIndustryRegistration

scheme (WiRs).

Each scheme specifies the minimum criteria against which a service provider must be assessed in order to determine its technical competence and achieve accreditation under the relevant scheme. the assessment criteria for the schemes are intended to enable service providers to be recognised as technically competent, aware of design and safety principles, and capable of installing new connections to high levels of quality and safety. Full details can be found on the Lloyd’s Register website.

in choosing an alternative to the host utility, developers can either select accredited construction companies or project managers, who will engage approved construction companies. With both types of company the accreditation provided by Lloyd’s Register is recognised by all utility companies as confirming that the utility provider is competent to provide new infrastructure suitable for adoption by the host utility.

Lloyd’s Register also operates a multi-utility recognition status for accredited service providers registered under all three schemes. Known as Multi-Utility Recognition Status (MURS), this brings together the sector specific schemes that are already in place and makes it easier for developers to find companies able to service their sites.

Details of where to find these companies is contained in Appendix 10 of this document.

one-stop connection optionsGiven the problems and complexity of organising new connections for major projects, one option for developers is to delegate the entire task to a company that specialises in liaising with the different utilities, and promises a one stop shop that might include:• applicationforsupply• networkdesignandapproval• procurementofICP/UIP/IDNO/IGT• liaisonandco-ordinationwith

incumbent license holder • mainsinstallationandadoption• co-ordinationofservice

connections • materialsandlogistics

management • meterinstallation• recordingandforwardingmeter

data to suppliers

such companies can:• Offeramoreco-ordinatedand

integrated ‘one-stop-shop’ service for the provision of new utility connections or a selection of activities that the developer chooses, thereby obviating the problems caused by multiple, uncoordinated operations.

• Haveabetterunderstandingofthedifferent practices, terminology, legal and regulatory frameworks used by different utilities.

• Understandthegeographicalboundaries between companies which are often illogical and are different for each utility.

• Understandtheopportunitiesforgreater competition in the way utility services are provided which have been introduced in recent years.

• Offeraservicethatgoesbeyondwater, gas and electricity and also includes telecoms, renewable energy installations and street lighting as well.

the rapid growth of such companies clearly reflects both the frustrations of dealing with distribution companies and the attractiveness of the ‘one contractor, one set of plans, one trench’ concept that such companies sell.

4 All iCps and Uips have access to these specifications. these are readily available for purchase.

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SECTION H CENTRALISED ENERGy AND DISTRICT HEATING SySTEMSthe drive to cut carbon emissions has stimulated interest in district heating systems that enable the heat demand for an area to be produced centrally with hot water or steam being transported to the buildings through a network of pipes. they can also enable heat to drive absorption chillers to provide cooling (a fridge operating in reverse), a very useful option in the summer. networks vary widely in scale but have the capability to heat entire cities as is the case in Denmark (which has an interconnected district heating system). such systems can be cost effective and reduce Co2 emissions compared to conventional heating systems, although this depends on the fuel used and the type of central plant that is generating the heat. these systems are increasingly being stipulated in planning conditions and the necessity to demonstrate lower carbon higher efficient energy use will become more the norm than the exception.

this is an unregulated area and there are no generally applicable 'rules' for obtaining connections to the few existing networks, let alone creating new ones. Earlier it was noted that in recent years several schemes have started to come forward which incorporate district heating and combined heat and power (CHp). though there is no regulatory regime governing connections and the performance of these networks it is only a matter of time before some framework guidance is issued. Government proposals to introduce a Renewable Heat incentive (RHi) will support its legal obligations of reducing carbon emissions.

the package of measures will result in a governance requirement that could reside with a recognised body, operating under a regulatory regime with a mandate underwritten from DECC. the guidance referred earlier to a European Court ruling in May 2008 that requires the UK to implement an open access arrangement mainly directed at gas and electricity supplies but which could be interpreted as including most if not all forms of energy.

provision of heat as a monopoly service with an unregulated price is inconsistent with other utility services that rely on competition and/or regulation to protect the interests of domestic customers. it is likely that de-centralised energy will need to be made subject to similar rules as those applying in comparable markets.

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Appendices

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APPENDIx 1 COMPETITION: CONTESTABLE AND NON-CONTESTABLE WORKthe following sets out the areas of work relating to utility connections that may only be carried out as contestable or non-contestable work.

WaterContestable work

• Designingon-sitewatersystemsinaccordance with water companies’ specifications.

• Installingon-sitemains.• Installingoff-sitemainsinthird

party land and highways where the developer or sLo has obtained the necessary easements, street authority approvals and satisfied any other legal requirements.

• Installingextensionsandthenew part of diversions to new development sites, where the developer or sLo has the necessary permissions and no existing customers will be affected, or there are no engineering reasons why this work should be non-contestable.

• Installingservicepipestonew mains water company specifications.

• Connectingservicepipestonewmains (after the water company has commissioned the new mains with water), provided the appropriate standards are met and there are no risks to existing customers. see also the guidance on timing of service pipe connections.

• Swabbing,pressuretestinganddisinfecting new mains, under supervision by the water company.

• Fittingwatermeterstowatercompany specifications and subject to water company approval.

Non-contestable work

• Designingoff-sitewatersystems.• Sizingpipes—watercompanies

can retain responsibility for this part of the design work.

• Approvingon-sitewatersystemdesigns.

• Off-siteworktoreinforcetheexisting network.

• Determiningthetimingofservicepipe connections to new mains.

• Connectionsthatinvolveriskstoexisting customers.

• Connectingnewmainstoexistingmains.

• Connectingservicepipesdirectlyto existing mains.

• Watersamplingandqualitytesting.

ElectricityContestable workthe following contestable works may be carried out in their entirety either by a Dno or by an approved contractor on the applicant’s behalf and in accordance with the Dno’s specification.• Thedesignforthenetwork

extension and any contestable reinforcement of the existing network.

• Theprocurementandprovisionofequipment and materials to the Dno’s current specification for the extension.

• Trenchingandotherpreparationof the site, including the circuit routes between the development and the point of connection.

• Constructionofthenetworkextension and any contestable reinforcement and diversions.

• Recordingofworkdoneandof the location of cable routes and other equipment on site or elsewhere, and the provision of this information to the Dno.

• Reinstatement(bothtemporary,ifappropriate and permanent) of the site, including the circuit routes.

• Makingprovisionfortheinstallation of metering equipment.

• Legalconsents.

Non-contestable workWorks that must be carried out by the Dno include:• Processingyourapplicationand

adoption of assets.• Determiningthepointof

connection to the distribution system.

• Approvalofcontestabledesignsfor new connections and contestable reinforcements.

• Connectionoftheextension,reinforced or diverted assets to the distribution system and its energisation.

• Carryingoutofanyworksforthe purpose of reinforcing the distribution system where the conditions for such activity being contestable work are not met.

• Planning,designing,specifyingandcarrying out any works associated with the diversion of distribution assets where the conditions for such activity being contestable work are not met.

• Removalorrepositioningofexisting Electrical plant and Electric Lines.

• Agreeingandobtaininganysuitable Legal Consents that may be required.

• Operation,repairandmaintenanceof the electrical plant and the electric lines.

Gasthe gas market differs from the electricity market. Gas connections are subject to an economic test and are not viewed as an essential service unlike water and electricity.

Developers who opt for a Uip/iGt to provide a connection do not experience exposure to non-contestable services. Generally the only service that can be deemed non-contestable is defining the CsEp (Connected system Exit point) which ismanagedbytheUIP/IGT.2955CSEPwerecreatedin2009/10withthefinal connection to the existing gas network is carried out by the Uip/iGt. Connections downstream of CsEp were undertaken by the Uip or iGt.

25


APPENDIx 2 CONNECTIONS INDUSTRy REVIEW (CIR)Link to oFGEM connection industry review:

OFGEM Connections Industry Review (CIR) 2008–2009 Appendices or visit www.ofgem.gov.uk/networks

OFGEM Connections Industry Review (CIR) 2009–2010 Appendices or visit www.ofgem.gov.uk/networks

APPENDIx 3 THE ELECTRICITy (CONNECTIONS STANDARDS OF PERFORMANCE) REGULATIONS 2010Link to statutory instrument:

The Electricity (Connection Standards of Performance) Regulations 2010 or visit www.legislation.gov.uk

Electricity distributors are subject to meeting a number of standards across the range of services they provide. Here are the standards and associated penalties for supplying quotations supplying that they are in possession of all the information needed. the distributor is expected to notify the customer within ten working days if the information is incomplete.

Type of connection Timescale Timescale Late payment per (demand) (generation) working day

single domestic low voltage (Lv) service 5 working days - £10 demand connection or alteration (including moving a meter)

small Lv demand projects 15 working days - £10 (domestic developments of less then five houses or single non- domestic connections with whole current metering)

other Lv connections with Lv works 25 working days 45 working days £50

Connections involving high voltage 35 working days 65 working days £100 (Hv) works

Connections involving extra high voltage (EHv) works 65 working days 65 working days £150

Upon receipt of written acceptance the Dno is required to contact a customer to schedule work

www.ofgem.gov.uk/networks






www.legislation.gov.uk





26


Type of connection Timescale to make contact Late payment per working day demand and generation

OtherLVconnectionswithLVworks 7workingdays £50

Connections involving Hv works 10 working days £100

Connections involving EHv works 15 working days £150

if the agreed date is not met further penalties are incurred

Type of connection Late payment per Late payment per Late payment per demand and generation working day for working day for working day to energise commencing work completing work where required

other Lv connections with Lv works £20 £100 £100

Connections involving Hv works £20 £150 £150

Connections involving EHv works £20 £200 £200

A quotation accuracy scheme applies for a single Lv or small Lv demand project

Type of connection Payment

single domestic Lv service connection or alteration £250 (including moving a meter)

small Lv demand projects (domestic developments £500 of less then five houses or single non-domestic connections with whole current metering)

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APPENDIx 4 THE GAS (STANDARDS OF PERFORMANCE) REGULATIONS 2005Link to statutory instrument:

The Gas Standards of Performance Regs or visit www.legislation.gov.uk/uksi/2005/1135/contents/made

All gas transporters are subject to meeting a number of standards across the range of services they offer.

Connections Guaranteed standardsif you request a new connection or service alteration the following standards apply. in addition to these Guaranteed standards, the Gts listed in this document are also required to meet a Licence standard (under standard special Condition D10 of their Licence) to achieve the majority ofthesestandardsin90%ofcases.

GS4. Provision of standard quotations (up to 275kWh)

GS5. Provision of non standard quotations (up to 275kWh)

GS6. Provision of non standard quotations (greater than 275kWh)

GS7. Accuracy of quotations

GS8. Responses to land enquiries

Guaranteed Standard Standard description Compensation for failure

if you request a standard quotation from your Gt for a new connection or an alteration to an existing connection up to andincludingarateofflowof275kWh,the Gt will issue it within 6 working days.

if you request a non-standard quotation from your Gt for a new connection or an alteration to an existing connection up to andincludingarateofflowof275kWh,theGt will issue it within 11 working days.

if you request a non-standard quotation from your Gt for a new connection or an alteration to an existing connection exceedingarateofflowof275kWh,theGt will issue it within 21 working days.

if the quotation is found to be inaccurate in accordance with the Gts published accuracy scheme, the Gt will reissue you with a correct quotation and any overcharge paid will be refunded. you can contact your Gt on the details provided for further information on their accuracy scheme.

if you ask for a Land Enquiry from your Gt in relation to a new connection or an alteration to an existing connection the Gt will issue a response within 5 working days.

if the Gt fails you will receive a payment of £10 and an additional £10 for each succeeding working day up to the quotation sum or £250 whichever is lowest.



if the quotation is found to be inaccurate in accordance with the Gts published accuracy scheme then you will be entitled to payment(s) under Gs4, Gs5 or Gs6 until an accurate quote is issued.

if the Gt fails you will receive a payment of £40 and an additional £40 per working day thereafter up to a maximum of £250 for connections up to and including 275kWhand£500forconnectionsexceeding275kWh.

note for Gs4, Gs5 & Gs6: these standards do not apply where the information you provided to your Gt was incorrect or incomplete or where consents are required from third parties.

www.legislation.gov.uk/uksi/2005/1135/contents/made





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GS9. Provision of commencement and substantial completion dates (up to 275kWh)

GS10. Provision of commencement and substantial completion dates (greater than 275kWh)

GS11. Substantial completion by agreed date

Contract Value

Up to and including £1,000






if the Gt receives an accepted quotation for a new connection or an alteration to an existing connection up to and includingarateofflowof275kWh,itwilloffer a planned date within 20 working days for commencement and substantial completion of this work

if the Gt receives an accepted quotation for a new connection or an alteration to an existing connection exceeding a rate of flowof275kWh,itwillofferaplanneddatewithin 20 working days for commencement and substantial completion of this work.

Where the Gt has agreed a substantial completion date for a new connection or an alteration to an existing connection it will meet that date. However, this does not necessarily mean that gas will be available for use inside the premises as the fitting of a meter, which will enable the flow of gas, must be arranged by you and your chosen gas supplier.

Payment

£20

Lesserof£100or2.5%ofcontractsum

£100

£100

£150

if the Gt fails you will receive a payment of £20 and an additional £20 per working day thereafter up to the quotation sum or £250 whichever is lowest.

if the Gt fails you will receive a payment of £40 and an additional £40 per working day thereafter up to the quotation sum or £500 whichever is lowest.

if the Gt fails, you will receive a payment related to the value of the contract and a payment for each working day thereafter up to a maximum level. your contract will be allocated to one category of the table below and payments will be made in line with that category up to the relevant cap.

Cap

the lesser of £200 or the contract sum

25%ofthecontractsum

25%ofthecontractsum

£5,000

£9,000

Note:forGS9,GS10&GS11thesestandardsdonotapplywhereyouhavespecificallyaskedyourGTtodelaythework.

GS12. Notification and payments under the Guaranteed Standards.


Where a Gt has failed any of the above Guaranteed standards or the Connections Guaranteed standards they will write to inform you (or your supplier) and make the payment within 20 working days of compensation becoming due.

if the Gt fails you will receive a payment of £20 in addition to any payments made under the other Guaranteed standards.

For failures under Gs1, Gs2, Gs3 and Gs12 payment(s) will be made either directly to you or via your gas supplier who is obliged to forward this payment to you. For failures under Gs4-Gs11 the payment(s) will be made directly to you.

payments

29


All Dnos have volunteered to map the penalty payments of the performance Regulations on page 25 across to non-contestable works; £50 for Lv 1(a) and 1(b) — £100 for Hv 1(c) and 1(d) — £150 for EHv 1(e) and 1(f).

1. Provision of quotations

Voltage Standard

a) Low voltage Demand — for a new demand connection to the licensee’s distribution system where the highest voltage of the assets at the point of connection and any associated works is not more than 1 kilovolt volt.

b) Low voltage Generation — for a new generation connection to the licensee’s distribution system where the highest voltage of the asset at the point of connection and any associated works is not more than 1 kilovolt.

c) High voltage Demand — for a new demand connection to the licensee’s distribution system where the highest voltage of the assets at the point of connection and any associated works is more than 1 kilovolt but not more than 22 kilovolts.

d) High voltage Generation — for a new generation connection to the licensee’s distribution system where the highest voltage of the assets at the point of connection and any associated works is more than 1 kilovolt but not more than 22 kilovolts.

e) Extra High voltage Demand — for a new demand connection to the licensee’s distribution system where the highest voltage of the assets at the point of connection and associated works is more than 22kilovoltsbutnotmorethan72kilovolts.

f) other Connections — for a new connection to the licensee’s distribution system that is not included within the preceding sub-paragraphs.

Within 15 working days of receiving the request





Within three months of receiving the request

table of services and standards

APPENDIx 5 DNO NON-CONTESTABLE QUOTATION PERFORMANCE STANDARDS

30


APPENDIx 6 WATER COMPANIES SERVICE AND DELIVERy REPORT AND SLO STANDARDSLink to oFWAt report:

Service and Delivery Report 2009–10 or visit www.ofwat.gov.uk/regulating/reporting/rpt_los_2009-10.pdf

1

2

2a

2b

3

4

Required levels of service Days

the water company scrutinises the application and acknowledges it as complete or notifies the applicant of any shortfall. the service standard for checking and acknowledging the completeness of the application is three working days from receipt.

the water company sizes the mains for the development, laid out in the proposed service corridor. the water company then estimates off-site and reinforcement costs, and non-contestable charges, including inspection, disinfection and sampling, connections to existing mains and building water. Also, any mains that are to be upsized for future developments are identified and the sLo is notified of the water company contribution to the upsized element. the water company calculates the asset payment that is due to developers who are installing their own pipework in accordance with the methodology set out in the Water Act 2003. the water company issues the formal agreement.

Where the sLo asks the water company to do the design:• Developmentsupto500domesticproperties.• Fordevelopmentsgreaterthan500propertiesorschemeswheresignificantoff-sitedesignis

required, or where there are changes to the developer’s prior notifications or where specialist advice or investigation is required, the water company must confirm the date for providing full details of the quotations.

Where the sLo elects to do the design:the water company specifies the point of connection and provides system design parameters.• Fordevelopmentsnotgreaterthan500properties(pointofconnectionsmaybesubjecttoavalidity

period).

the water company checks the design, calculates the asset payment and provides full details of the cost of non-contestable items and services and issues the formal agreement. For developments not greater than 500 properties, on receipt of design and drawings from the sLo.

the water company checks the final details and application within five working days. (proviso: this will not apply if there are significant changes in, for example, housing layout, number or type of houses, programme for development or point of connection, requiring significant revision of asset payment and/or non-contestable charges).

For non-WiRs accredited sLos, the water company verifies and accepts records or refuses consent for the employee to work, as appropriate, within five working days of receipt from the sLo.

3

2010

10

15

5

5

Water Companies standards to sLos

www.ofwat.gov.uk/regulating/reporting/rpt_los_2009-10.pdf





31


5

3

10

15

2

5

5

5

6

6a

7

7a

8

9

Required levels of service Days

Where a spur main is not available, the water company makes supplies available on notice of a requirement for a supply, and is available to witness the sterilisation and pressure test subject to the specified notice period, providing the necessary off-site works have been completed and there are no new Roads and street Works Act (nRsWA) or traffic Management Act requirements.

the water company will take a water sample for bacteriological testing within three working days of the sLo’s request. Where a water sample fails, the water company should inform the sLo within 24 hours of the result being available.

subject to a satisfactory bacteriological test and receipt from the sLo of ‘as laid’ drawings, the water company will connect to the existing system within ten working days of the notice that the new main is available for testing and connection and will issue a vesting certificate, providing there are no nRsWA or TrafficManagementActrequirements.Ifawatercompanyfailstomeetservicelevel7aduetoitsfailings,it should meet any associated costs with reflushing and sampling.

Water company to provide spur connection of existing main into entrance of site within 15 working days of receiving a complete self-lay agreement. if work complexity or road or traffic legislation does not permit, a counter notice should be issued within seven days of the agreement.

the water company should respond to a request for routine mains connection approval within three working days of receiving a fully completed application (requests received after 12.00 on any day being deemed to have been received on the next working day.

Where the sLo asks the water company to fit the meter, the water company will do so within five working days of receiving details of the connection from the sLo.

Where the water company supplies meters for sLos to fit, they must do so within five working days of being asked by the sLo, or within reasonable water company procurement timescales.

32


APPENDIx 7 GDN AND IGT CONTACTSLink to address and contact list:

Gas Company contacts or visit www.ofgem.gov.uk/Consumers/ncamm/Documents1/How do I arrange for a gas connection to a number of properties.pdf

the following Gts currently operate only in specific areas of the UK, as outlined in the UK Gas Distribution Map below. to obtain a connection from one of these Gts you need to contact the relevant Gt for your area.

Network name Network owner Domestic Contact connection provider

East of England national Grid national Grid http://www.nationalgrid.com/uk/Gas/Connections/ +44(0)8709039999

London national Grid national Grid http://www.nationalgrid.com/uk/Gas/Connections/ +44(0)8709039999

north of England northern Gas northern Gas http://www.northerngasnetworks.co.uk/cms/14.html Networks Networks +44(0)8703007677

north West national Grid national Grid http://www.nationalgrid.com/uk/Gas/Connections/ +44(0)8709039999

Scotland ScotlandGas ScotlandGas http://sgn.co.uk/index.aspx?id=952 Networks Networks +44(0)8450701432

SouthofEngland SouthernGas SouthernGas http://sgn.co.uk/index.aspx?id=952 Networks Networks +44(0)8450701431

Wales & West Wales & West Utilities Wales & West Utilities http://www.wwutilities.co.uk +44(0)8701650597

West Midlands national Grid national Grid http://www.nationalgrid.com/uk/Gas/Connections/ +44(0)8709039999

ESPLtd ESPipelines,Hazeldean,StationRoad,Leatherhead,SurreyKT227AA http://www.espipelines.com/ +44(0)1372227560

EnergeticsGas InternationalHouse,StanleyBoulevard,HamiltonInternational,TechnologyPark,GlasgowG720BN http://www.energetics-uk.com/gas/ +44(0)1698404949

GTCPipelines WoolpitBusinessPark,Woolpit,BuryStEdmunds,SuffolkIP309UQ http://www.gtc-uk.co.uk/ +44(0)1359240363

independent ocean park House, East tyndall street, Cardiff CF24 5Gt pipelines Ltd http://www.independentpipelines.com +44(0)2920304040

SSEPipelines SSEPipelines,RobertBrownHouse,PipersWay,Thatcham,BerkshireRG194AZ http://www.scottish-southern.co.uk/SSEInternet/index.aspx?rightColExternalLinks=1280&id=2714 +44 (0)845 300 2314

the following Gts operate on a national basis and generally provide new gas networks for new housing estates. they may also be able to offer connections for infill customers.

www.ofgem.gov.uk/Consumers/ncamm/Documents1/How do I arrange for a gas connection to a number of properties.pdf






33


APPENDIx 8 DNO AND IDNO CONTACTSLink to address and contact list:

Electricity Distributor contact list or visit www.ofgem.gov.uk/Consumers/ncamm/Documents1/How do I arrange for a gas connection to a number of properties.pdf

Central networks Customer Application team, Central networks, 3rd Floor, toll End Road, tipton Dy4 0HH plc http://www.eon-uk.com/distribution/connections.aspx +44(0)8450727270

CE Electric UK CE Electric UK, network Connections, Cargo Fleet Lane, Middlesbrough ts3 8DG http://ceelectricuk.com/page/connections2.cfm +44(0)8450702703

ElectricityNorth UnitedUtilitiesElectricityServices,Limited,OaklandHouse,TalbotRoad,ManchesterM160HQ West Ltd http://www.unitedutilities.com/electricityconnections.htm +44 (0)845 050 0108

ScottishHydro InveralmondHouse,200Dunkeld,PerthPH13AQ Electric power http://www.hydro.co.uk/ Distribution plc +44 (0)800 048 3515

Southern WestacottWay,LittlewickGreen,Maidenhead,BerkshireSL63QB Electric power http://www.southern-electric.co.uk/ Distribution Ltd +44 (0)800 048 3516

sp Distribution sp Energy networks, Customer Connections, 55 Fullerton Drive, Cambuslang, Glasgow G32 8FA http://www.sppowersystems.co.uk/networkConnections/default.asp +44(0)1416149997

SPManwebplc SPEnergyNetworks,CustomerConnections,POBox290ListerDrive,LiverpoolL137HJ http://www.sppowersystems.co.uk/networkConnections/default.asp +44 (0)151 221 2110

UK power networks Energy House, Carriers Business park, Hazelwick Avenue, three Bridges, Crawley, West sussex RH10 1EX http://www.ukpowernetworks.co.uk +44 (0)845 234 0040

Western power Business support, Western power Distribution, phoenix Way, swansea Enterprise park, Distributionplc Llansamlet,SwanseaSA79HW Wales http://www.westernpower.co.uk/new-Connections.aspx +44 (0)845 601 3341

Western power new Connections Enquiries, Bodmin Records team, Western power Distribution, Lostwithiel Road, Distribution plc Bodmin, Cornwall pL31 1DE south West http://www.westernpower.co.uk/new-Connections.aspx +44(0)8456012989

Using a Dno





34


Using an iDnoiDnos are licensed entities which own and operate electricity distribution networks, predominately network extensions connected to the existing distribution network, e.g. to serve new housing developments. Currently oFGEM have issued six distribution licences to iDnos and revoked one.

independent power networks Limited ocean park House, East tyndall street, Cardiff CF24 5Gt http://www.independentpowernetworks.co.uk/index.php +44(0)8450556199

Energetics Electricity Ltd international House, stanley Boulevard, Hamilton international technology park, Glasgow,G720BN http://www.energetics-uk.com/electricity/

TheElectricityNetworkCompanyltd EnergyHouse,WoolpitBusinessPark,Woolpit,BuryStEdmunds,SuffolkIP309UP

ESPElectricityLimited Hazeldean,StationRoad,Leatherhead,SurreyKT227AA http://www.espelectricity.com/index.htm +44(0)1372227560

UKPowerNetworks(IDNO)Ltd BircholtRoad,Maidstone,KentME159XH http://www.ukpowernetworks.co.uk

UtilityAssetsLtd 53HighStreet,Cheveley,SuffolkCB89DQ http://www.utilityassets.co.uk

35


Anglian Water Services Ltd Head office Address: Anglian House , Ambury Road HuntingdonPE293NZ phone: +44 (0)1480 323000 Fax: +44 (0)1480 323115 http://www.anglianwater.co.uk/

Bristol Water plc Head office Address: po Box 218, Bridgwater Road BristolBS997AU Phone:+44(0)1179665881 Fax:+44(0)1179634576 http://www.bristolwater.co.uk/

Cambridge Water Company plc Head office Address: 90FulbournRoad,CambridgeCB19JN Phone:+44(0)1223706050 Fax: +44 (0)1223 214052 http://www.cambridge-water.co.uk/

Cholderton & District Water Company Ltd Head office Address: Estate office, Cholderton salisbury, Wiltshire sp4 0DR Phone:+44(0)1980629203 Fax:+44(0)1980629307 http://www.choldertonwater.co.uk/

Dee Valley Water plc Head office Address: packsaddle, Wrexham Road Rhostyllen, Wrexham, Clwyd north Wales LL14 4EH Phone:+44(0)1978846946 Fax:+44(0)1978846888 http://www.deevalleygroup.com

Dŵr Cymru Cyfyngedig (Welsh Water) Head office Address: pentwyn Road, nelson treharris, Mid Glamorgan CF46 6Ly phone: +44 (0)1443 452300 Fax: +44 (0)1443 452323 http://www.dwrcymru.co.uk/

Portsmouth Water plc Head office Address: po Box 8, West street Havant,HantsPO91LG Phone:+44(0)2392499888 Fax:+44(0)2392453632 http://www.portsmouthwater.co.uk/

Sembcorp Bournemouth Water Ltd (formerly Bournemouth & West Hampshire Water plc) Head office Address: George Jessel House Francis Avenue Bournemouth BH11 8nX Phone:+44(0)1202591111 Fax:+44(0)1202597022 http://www.sembcorpbw.co.uk/

Severn Trent Water Ltd Head office Address: 2297CoventryRoad sheldon, Birmingham B26 3pU Phone:+44(0)1217224000 Fax:+44(0)1217224800 http://www.stwater.co.uk/

South East Water Ltd Head office Address: Rockfort Road, snodland Kent, ME6 5AH phone: +44 (0)845 223 5111 Fax:+44(0)1634242764 http://www.southeastwater.co.uk

Southern Water Services Ltd Head office Address: southern House yeoman Road Worthing sussex Bn13 3nX Phone:+44(0)1903264444 Fax:+44(0)1903262185 http://www.southernwater.co.uk/

APPENDIx 9 WATER COMPANy CONTACTSLink to address and contact list:

Water Companies in England and Wales or visit www.ofwat.gov.uk/consumerissues/watercompanies/map/

Water Companies Self Lay Policies or visit www.ofwat.gov.uk/consumerissues/selflay/prs_web_selflaypolicies

www.ofwat.gov.uk/consumerissues/watercompanies/map/





www.ofwat.gov.uk/consumerissues/selflay/prs_web_selflaypolicies




36


South Staffordshire Water plc Head office Address: Green Lane, Walsall WestMidlandsWS27PD Phone:+44(0)1922638282 Fax:+44(0)1922723631 http://www.south-staffs-water.co.uk/

South West Water Ltd Head office Address: peninsula House, Rydon Lane ExeterEX27HR Phone:+44(0)1392446688 Fax:+44(0)1392434966 http://www.southwestwater.co.uk/

Sutton & East Surrey Water plc Head office Address: London Road, Redhill surrey RH1 1LJ Phone:+44(0)1737772000 Fax:+44(0)1737766807 http://www.waterplc.com/

United Utilities Water plc Head office Address: Haweswater House, Lingley Mere Business park Lingley Green Avenue, Great sankey Warrington WA5 3Lp Phone:+44(0)1925237000 Fax:+44(0)1925237073 http://www.unitedutilities.com/

Veolia Water Central Ltd (formerly Three Valleys Water plc) Head office Address: tamblin Way, Hatfield HertfordshireAL109EZ Phone:+44(0)1707268111 Fax:+44(0)1707277333 https://central.veoliawater.co.uk/index.aspx

Veolia Water East Ltd (formerly Tendring Hundred Water Services Ltd) Head office Address: Mill Hill, Manningtree EssexCO112AZ GeneralandBillingEnquiries:+44(0)8451489288 PaymentHelpline:+44(0)8451482911 Emergency:+44(0)8451489299 Fax:+44(0)1206399210 https://east.veoliawater.co.uk/index.aspx

Veolia Water Southeast Ltd (formerly Folkestone and Dover Water Services Ltd) Head office Address: Cherry Garden Lane, Folkestone KentCT194QB Phone:+44(0)1303298800 Fax:+44(0)1303276712 https://southeast.veoliawater.co.uk/index.aspx

Wessex Water Services Ltd Head office Address: Claverton Down Road, Claverton Down BathBA27WW phone: +44 (0)1225 526000 Fax: +44 (0)1225 528000 http://www.wessexwater.co.uk/

yorkshire Water Services Ltd Head office Address: Western House, Western Way BradfordBD62LZ Phone:+44(0)1274691111 Fax:+44(0)1274604764 http://www.yorkshirewater.com/

37


APPENDIx 10 OTHER USEFUL WEBSITESoffice of Gas and Electricity Markets: OFGEM or visit www.ofgem.gov.uk

Water services Regulation Authority: OFWAT or visit www.ofwat.gov.uk

Lloyds Register: LR or visit www.lloydsregister.co.uk

Gas Utility Infrastructure Providers or visit www.sbgi.org.uk

Members of Society of British Water and Waste Water Industries or visit www.sbwwi.co.uk

Energy Networks Association or visit http://2010.energynetworks.org

Competition in providing new water mains and services: Guidance Document or visit www.ofwat.gov.uk/consumerissues/selflay/gud_pro_compnewmainpipes.pdf

APPENDIx 11 APPLICATION FORMSplease click on the links below to take you to the relevant companies' application form. some can be completed online, although you may need to register, or downloaded and returned by post or email. All companies are required to advise on competition in connections and give advise of alternative providers of contestable works. the contacts of iGt and iDno can be found in Appendix7and8,StatutoryWatercompaniesinAppendix9andindependent connection providers through links in Appendix 10.

this list is intended for the statutory electricity and gas providers.

incumbent Distribution networks operatorsCentral Networks Application Form or visit www.eon-uk.com

CE Electric Application Forms or visit www.ce-electricuk.com

Electricity North West Application Form or visit www.enwl.co.uk

Scottish and Southern Application Form or visit www.ssepd.co.uk

Scottish Power — note that customers are requested to telephone or write to the company. there is no application form on the web site.

UK Power Networks Application Form or visit www.ukpowernetworks.co.uk

Western Power Distribution Application Form or visit www.westernpower.co.uk

Gas Distribution networksNational Grid Applications or visit www.nationalgrid.com

Northern Gas Networks Application Form or visit www.northerngasnetworks.co.uk

Scotia Gas Networks Application Form or visit www.sgn.co.uk for both scotland Gas networks and southern Gas networks Wales and West Utilities Application Form or visit www.wwutilities.co.uk

www.ofgem.gov.uk

www.ofwat.gov.uk


www.sbgi.org.uk

www.sbwwi.co.uk

www.sbwwi.co.uk

http://2010energynetworks.org

http://www.ofwat.gov.uk/consumerissues/selflay/gud_pro_compnewmainpipes.pdf

http://www.ofwat.gov.uk/consumerissues/selflay/gud_pro_compnewmainpipes.pdf

www.ofwat.gov.uk/consumerissues/selflay/gud_pro_compnewmainpipes.pdf



http://www.ssepd.co.uk/PageNotFound/?aspxerrorpath=/Sections/NewConnections/NewConnections.aspx

http://www.ssepd.co.uk/PageNotFound/?aspxerrorpath=/Sections/NewConnections/NewConnections.aspx

www.ssepd.co.uk

www.ukpowernetworks.co.uk

http://www.nationalgrid.com/uk/Gas/Connections/GasServices/NewGasSupply/

http://www.northerngasnetworks.co.uk/cms/566.html

http://www.northerngasnetworks.co.uk/cms/566.html

http://www.sgn.co.uk/connections3/introduction.aspx

http://www.sgn.co.uk/connections3/introduction.aspx

http://www.wwutilities.co.uk/Platform1.aspx?GroupKeyPos=03,01,02

http://www.wwutilities.co.uk/Platform1.aspx?GroupKeyPos=03,01,02

38


APPENDIx 12 GLOSSARy OF TERMS

CiR - Connections industry Review

CsEp - Connected system Exit point

Dno - Distribution network operator

DpCR5 - Distribution price Control Review period 5

DUos - Distribution Use of system

EnA - Energy networks Association

HBF - Home Builders Federation

GDn - Gas Distribution network

GEMA - Gas and Electricity Markets Authority

GiRs - Gas industry Registration scheme

iCp - independent Connections provider (as in electricity)

iDno - independent Distribution network operator

iGt - independent Gas transporter

insEt - A water service provider other than the incumbent water service provider

LR - Lloyds Register

MURs - Multi Utility Registration scheme

nERs - national Electricity Registration scheme

nFB - national federation of Builders

oFGEM - office of Gas and Electricity Markets

oFWAt - Water services Regulation Authority

sBWWi - society of British Water and Wastewater industry

sBGi - society of British Gas industry

sLo - self Lay organisation (as in water)

Uip - Utility infrastructure provider (as in gas)

WiRs - Water industry Registration scheme

39


submitted by:Davis Langdon Utilities teamMidCity place71HighHolbornLondonWC1V6QS

Tel:+44(0)2070617000

Acknowledgementsspecial thanks go to Andre Gibbs (Argent Group plc) for chairing the BpF group that produced this guide and to Chris trew and David Clare (both of Davis Langdon) for their extensive input.Contributions from neil pennell (Land securities) and Angus Evers (s.J. Berwin) were also appreciated. secretarial support was provided by Michael Chambers and patrick Brown

the guide was produced at the BpF’s Construction Committee (chaired by Alan Atkinson of prupim)

40

Program, Cost, Consultancy

www.davislangdon.com www.aecom.com

DL20752(03/11)/Designedin-housebyEMEBusinessDevelopment