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© Changefirst Limited, all rights reserved 2015
Getting a bigger bang for your buck!
How organizational change management helps you
implement change successfully
© Changefirst Limited, all rights reserved 2015 changefirst.com 2
We help our clients to execute their strategies
Changefirst enables organizations to build
effective change management capabilities
Our PCI® methodology provides an
effective methodology for change execution
Delivered to over 20,000 people in
hundreds of organizations since 1995
Worked in over 40 countries
Launched e-change 2.0 in 2014
© Changefirst Limited, all rights reserved 2015 changefirst.com 3
Our
Solution e-change – a
transformation
toolkit
© Changefirst Limited, all rights reserved 2015 changefirst.com 7
PMI – 2012 Pulse of the Profession In-Depth Report: Organizational Agility
75% 16%
Effective organizations
implement formal change
management processes both
inside and outside the project
Most effective organizations
Minimally effective organizations
© Changefirst Limited, all rights reserved 2015 changefirst.com 9
Qu
alit
y o
f
Solu
tion
H
L H Quality of Implementation
Successful change = solution + implementation
© Changefirst Limited, all rights reserved 2015 changefirst.com 10
We need to be concerned about habits, loss and
control
© Changefirst Limited, all rights reserved 2015 changefirst.com 11
CURRENT
STATE
FUTURE
STATE
Time
TRANSITION STATE
Em
otions &
Pro
ductivity
This creates challenges for people
© Changefirst Limited, all rights reserved 2015 changefirst.com 12
Change can easily be Installed
Implement
Install
Value Gap
Time
Business Case
Achievement
© Changefirst Limited, all rights reserved 2015 changefirst.com 14
Critical competencies are required
© Changefirst Limited, all rights reserved 2015 changefirst.com 15
Shared Change Purpose
Key people are significantly
dissatisfied with the way things are
now and buy-in to the vision for
change
Risk areas
Future state vision
Imperative
Solution visibility
© Changefirst Limited, all rights reserved 2015 changefirst.com 16
Effective Change Leadership
Organisational leaders will do
everything it takes to ensure the
change is implemented and change
teams are skilled at implementing
change plans
Risk areas
Sponsor behaviour
Confidence in agents
Informal influence
© Changefirst Limited, all rights reserved 2015 changefirst.com 17
Powerful Engagement Processes
Organisational processes are in place
that ensure people are appropriately
engaged
Risk areas
Scope of involvement
Training and education
Rewards and incentives
Communication of plan
© Changefirst Limited, all rights reserved 2015 changefirst.com 18
Committed Local Sponsors
Middle and front-line managers are
committed to the change and are
willing to work with their people to
obtain buy-in and help them work to
adapt to the change
Risk areas
Local role modelling
Local managers support
© Changefirst Limited, all rights reserved 2015 changefirst.com 19
Strong Personal Connection
Sponsors and agents understand how
to connect people to the change and
key people are buying in to the need
and vision for change
Risk areas
Personal imperative
Solution viability
Being successful
© Changefirst Limited, all rights reserved 2015 changefirst.com 20
Sustain Personal Performance
Sponsors and agents understand why
key people will resist the change and
plans are in place to help them adapt
and increase performance
Risk areas
Future security
Financial impact
Work relationships
Level of responsibility
Learning curve
© Changefirst Limited, all rights reserved 2015 changefirst.com 21
Key actions to increase
engagement
Reward & recognise people
Increase involvement
Enrol informal influencers
Leaders role modelling
Help people see the solution
© Changefirst Limited, all rights reserved 2015 changefirst.com 22
Build your own capabilities
1. Tools and processes
2. Skills
3. Will
© Changefirst Limited, all rights reserved 2015 changefirst.com 23
Strong OCM Poor OCM
% of benefits achieved
McKinsey 2002
This is the “bigger
bang for your
buck!”
© Changefirst Limited, all rights reserved 2015 changefirst.com 24
e-change®
The Enterprise Change Management Platform
Visible user roadmap for project
delivery
Proven toolkit for assessing and
tracking projects
Practical collaboration and sharing
functionality
Comprehensive change management
curriculum
Enabling organizations to deliver projects successfully
© Changefirst Limited, all rights reserved 2015 changefirst.com 25
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