Georgia Technology Authority

1-877-GTA-3233Consolidated Service Desk

1-877-opinGTAYour Opinion Counts

GETS Transformation Kick Off OrderNow: What’s New?

04/21/2010

Georgia Technology Authority

1-877-GTA-3233Consolidated Service Desk

1-877-opinGTAYour Opinion Counts

GETS Transformation Kick Off OrderNow: What’s New?

Carole Ferguson

04/21/2010

3 Georgia Technology Authority

Service Catalog / OrderNow!

• The GETS portal provides a work flow process for approving orders

• The Service Catalog is available via the GETS portal using the OrderNow! tool▪ Includes products, services, and

configurations currently available from IBM and AT&T

• All end user computing equipment is optional▪ Monitors, printers, and other peripherals

must be approved

The Service Catalog provides a single point of process and approval for ordering services and equipment, which improves service and lowers cost

4 Georgia Technology Authority

Service Catalog / OrderNow! – Usability EnhancementsAgency user feedback is the basis for enhancements• Renamed/reorganized Catalog Categories for clarity/navigation ease• Created Sub Grouping in Categories for easier navigation• Service Catalog Configuration Function enabled

▪ Provides increased flexibility in bundling Services

5 Georgia Technology Authority

• Additional items added for group email distribution requests• Updates to PC equipment and services

▪ IMAC category configurations and associated pricing

Service Catalog / OrderNow! Updates

6 Georgia Technology Authority

Service Catalog / OrderNow! Updates

• Sub-Category Page - IMAC ▪ Office Move Using Configurator

7 Georgia Technology Authority

Service Catalog / OrderNow! Updates

April 10 Release

Catalog Changes▪ Q2 Updates – ‘standard’ pricing updates to existing

configurations▪ Enable EUC Purchase Business Level for Select Users only

• Only to contain EUC “Lease” Equipment – Primarily PCs

▪ Enable ability to request low cost computing accessories • Includes: keyboards, mice, speakers, carry bags

RFS Excel File Attachment▪ Enables more RFS detail capture up-front in process

• Reduces call-backs to RFS initiator• Reduces RFS response time

Georgia Technology Authority

1-877-GTA-3233Consolidated Service Desk

1-877-opinGTAYour Opinion Counts

GETS Transformation Kick Off OrderNow: What’s New?

Paul Bloodworth

04/21/2010

9 Georgia Technology Authority

SERVICE CATALOG – Updates FROM AT&T

January - April

Enhancements to User Experience:• VoiceMail Reset Added to Employee Separator (Reset Password)

• Refinement of RFS (Request for Solution) Checklist

• Added “Cart Quantity” detail to reflect order information

• Conducting six “Focus Group” sessions across the state to solicit User Feedback for ordering improvement opportunities

New Catalog Items (RUs)• Added new options for Video Conferencing

• Add Webcams to catalog (will be in April release)

Customer Communications:• Added links to MNS Service Delivery Intervals on Welcome Screen

• Added detail to VPN descriptions to assist agencies in ordering

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May Release

(DOC only) - AT&T USER ACCOUNT CREATION to change from form to Configurator Module

• Easier selection of items / roll-up of published costs easier to identify

Add information to AT&T forms – including drop-down feature for WIRE or No WIRE Options

SERVICE CATALOG – Updates FROM AT&T

Georgia Technology Authority

1-877-GTA-3233Consolidated Service Desk

1-877-opinGTAYour Opinion Counts

GETS Transformation Kick Off OrderNow: What’s New?

Carole Ferguson

04/21/2010

12 Georgia Technology Authority

• Can we purchase items through the catalog instead of lease?▪ Yes. There is a separate business level for purchases as defined by the GTA

• How do I add my address to the ship to location?▪ Choose "new site" catalog entry, then "new cost centre/ship to location" and fill in the

appropriate information. It will be confirmed and added to OrderNow

• How do I find out who my super user is for OrderNow?▪ Your SDC maintains a current agency listing

• How do I change the approval chain for my agency?▪ Your agency Super User provides that information to the OrderNow team for processing

• How do I order an office move (through IMAC or RFS?)▪ An office move can be done thru the catalog, however, if it is greater than 10 people,

then it should be an RFS

• How do I make an OrderNow suggestion?▪ Each agency has an OrderNow Super User who has access to the catalog committee

who prioritize changes

OrderNow – Commonly Asked Questions

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• Is there OrderNow help beyond the Service Desk?▪ Yes. The caller will be transferred to the OrderNow Help desk issues unresolved by the

Service Desk

• Why is the price in the catalog different than the one on my bill?▪ The price within OrderNow is an estimate

• How do I tell which printers are network printers and which are local printers?

▪ The naming structure designates network versus local

• How do I order several users to be connected to an existing network printer?

▪ An order must be placed to update the existing configuration. Fill in the form with the user information. If a printer is being purchased, the order must contain comments specifying who needs to be connected

• How do I change my id in OrderNow? (I got married/divorced and my email is changed)

▪ The id does not need to be changed to continue using OrderNow. If the email address needs so be changed, the user should call in a ticket to the Service Desk and it will be routed to the appropriate team to update the information

OrderNow – Commonly Asked Questions

14 Georgia Technology Authority

Questions?

Find presentations from today’s Transformation Kick-off and much more GETS-related info on GTA’s Web site:

www.gta.georgia.gov