The Software Repair Assistant (SRA) will help you repair your device when needed. Using the SRA you will be able to put your device on the newest, Verizon-approved commercial software available.

GET THE MOST OUT OF YOUR MOTOROLA DEVICE.

© 2014 Verizon Wireless. 1214-H8432

CHECKING FOR REPAIR SOFTWARE

+ Connect your device to your PC via USB cord+Go to the SRA tab within the tool+ SRA will check for repair software

+ During the repair process, you will have the choice to erase or keep your data

+ Once the SRA check is complete, device status will appear in the table

+ Window PC:- XP (with Service

Pack 3 or higher) -Vista -Windows 7 -Windows 8+ Mac OS X:

- Snow Leopard- Lion- Mountain Lion- Mavericks

+ USB Cable+ Up to 750MB of computer

disk memory to store the update file

+ Broadband Internet Connection recommended for faster update file download

SYSTEM REQUIREMENTS

TO INSTALL THE TOOL, GO TO THE APPROPRIATE LINK BELOW:+Windows: http://www.motorola.com/VerizonSoftwareUpdateWin+Mac: http://www.motorola.com/VerizonSoftwareUpdateMac

Note: While repairing the device, the phone is unusable. Do not manually power down device until the repair process is completed.Do not disconnect the device while the repair is in progress, as this may leave the device inoperable

Caution: While upgrading the device, the phone is unusable and user should not manually power down until the upgrade process is completed. Disconnecting the device during the upgrade process can render the device inoperable.

REPAIR DEVICE If device repair software is available you can begin the process by selecting the device and clicking on Repair.

+ Device will be repaired with the latest available software + Progress will be displayed in the process bar and on device

REPAIRING A DEVICE IN A BAD STATEIf you have a device that does not fully power up to the home screen you can perform the repair using the SRA tool. Simply put the device in Boot Mode so it can be detected by SRA.

Follow the below steps to get started. + Power off device using the power key + Power back up in Boot mode by simultaneously pressing the power and volume down keys + Release the volume down key then the power key + Device will power up in boot mode and show recovery options + With SRA running on PC, connect device to PC via USB cord + SRA will check for repair possibility and if repair is possible the repair will be offered. + Click the Repair button to start the process

Caution: While upgrading the device, the phone is unusable and user should not manually power down until the upgrade process is completed. Disconnecting the device during the upgrade process can render the device inoperable.

© 2014 Verizon Wireless. 1214-H8432

USER DATA ERASE OPTION+You will be provided the option to erase or keep your personal data during the repair+In some instances, erasing your personal data may help repair your device.