Get it!huh?

Get It! (defined)

Simplify

Fundamentals

All directions

Complexity often adds value…

…but people complicate things…

…so…embrace AND simplify

Fundamentals?

Fundamentals

All directions?

INWARDUPWARDDOWNWARDSIDEWARDOUTWARD

INWARD—Be Real1 Admit What Your Colleagues Already

Know about You2 Take a Hard Look at Your Core Values3 Balance Ego and Modesty

4 Put Your Stake in the Ground, Firmly

5 Develop Your Signature Style

3 Balance Ego and Modesty

UPWARD—Exceed Expectations6 Understand Your Manager’s Core Values

7 What if Your Boss is the CEO?8 Learn to Fly at 30,000 Feet, Even if You’re

Not a Frequent Flyer9 Articulate Defensible Points of View10 Stay Focused in the Face of Being

Overwhelmed11 Avoid Surprises at All Costs

11 Avoid Surprises at All Costs

What specific surprises most frustrate your boss, or business partners?

Missed commitments or deadlines Failure to follow a process, causing rework (again) Keeping quiet in a meeting but then speaking up

later, after a decision is made Saying “I’ve known that (insert name) wasn’t

performing all along…”

The SECRET? Talent + Over-Communication

DOWNWARD—Create Accountability

12 Upgrade Talent as if Your Career Depended on It

13 Clarify and Align Priorities14 Reduce Uncertainty 15 Delegate “Unreasonably”16 Obsess over Metrics

12 Upgrade Talent as if Your Career Depended on It

15 Delegate “Unreasonably”

Your message when you delegate— “This assignment will stretch your skills. I will sweat blood to work alongside you to help you succeed.”

• An A-player’s response— “Its about time you challenged me!”

• An B-player’s response— “This is exciting IF you support me, provide resources and hold me accountable for what I can control.”

• An C-player’s response— “You’re nuts.” (I will overpromise and under-deliver).

SIDEWARD—Influence Others

17 Understand the Real Motives of Your Colleagues

18 Listen ’til It Stops Hurting19 Elevate Self-Esteem20 Develop Trusting Relationships21 Generate Controversy to Gain Respect

21 Generate Controversy to Gain Respect

The paradox: you increase respect by skillfully— Giving critical feedback to an employee Challenging peers when they miss a commitment Telling your boss that two metrics conflict Increasing delivery requirements for a supplier Raising prices with customers

Tips: boost your courage with data, not emotions Remind yourself regularly….”What do I

really stand for?”

OUTWARD—Develop Business Acumen

22 Get Strategy23 Embrace Customer and

Shareholder Reality24 Become FinanciallyAstute

23 Embrace Customer and Shareholder Reality

You must—• …get inside the customers’ heads! Not just what

they say, but their unstated needs, reflecting what they see and think.

• …be able to articulate how customers perceive your company:

• exceeding their needs• adding value, compared with competitors

• …be able to articulate shareholder needs and how they perceive your company’s performance.

30% book discounts available to FISA member companies

For discount code:neil@witmerassociates.com