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Get Ahead of Your Competitors. Be Where your Customers Are: In Apps Nikolai Chowdhury App Annie Director | Customer Success @chowdhury | @appannie + John Webster The Weather Company Product Marketing @weathercompany

Get Ahead of Your Competitors. Be Where your Customers Are ... · On average, smartphone users: Have 80+ apps on device Engage with ~40 apps each month Ongoing engagement drives higher

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Page 1: Get Ahead of Your Competitors. Be Where your Customers Are ... · On average, smartphone users: Have 80+ apps on device Engage with ~40 apps each month Ongoing engagement drives higher

Get Ahead of Your Competitors. Be Where your Customers Are: In Apps

Nikolai ChowdhuryApp AnnieDirector | Customer Success@chowdhury | @appannie

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John WebsterThe Weather Company Product Marketing@weathercompany

Page 2: Get Ahead of Your Competitors. Be Where your Customers Are ... · On average, smartphone users: Have 80+ apps on device Engage with ~40 apps each month Ongoing engagement drives higher

COPYRIGHT 20182

D I S C O V E R

S T R A T E G I Z EM O N E T I Z E

E N G A G E A C Q U I R E

The App Annie Platform: Navigate the Entire App Lifecycle

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Page 3: Get Ahead of Your Competitors. Be Where your Customers Are ... · On average, smartphone users: Have 80+ apps on device Engage with ~40 apps each month Ongoing engagement drives higher

App Annie Is the Most Trusted Partner in the App Economy

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Over 1,000,000 registered users rely on App Annie for app market data

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Page 4: Get Ahead of Your Competitors. Be Where your Customers Are ... · On average, smartphone users: Have 80+ apps on device Engage with ~40 apps each month Ongoing engagement drives higher

The Big Picture - Market Trends

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Page 5: Get Ahead of Your Competitors. Be Where your Customers Are ... · On average, smartphone users: Have 80+ apps on device Engage with ~40 apps each month Ongoing engagement drives higher

● 60% more apps downloads in 2017 than 2015

● In mature markets like U.S., consumers download 3 apps / month

● 6 million apps now available across Google Play and the iOS App Store

Dow

nloa

ds (B

illio

ns)

Total Downloads*Worldwide

*iOS App Store, Google Play and third-party Android stores combined

Global App Downloads Surpassed 175 Billion in 2017

2015 2016 2017

200

175

150

125

100

75

50

25

0

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Page 6: Get Ahead of Your Competitors. Be Where your Customers Are ... · On average, smartphone users: Have 80+ apps on device Engage with ~40 apps each month Ongoing engagement drives higher

*iOS App Store, Google Play and third-party Android consumer spend combined; inclusive of app stores’ cut of consumer spend. Does not include advertising or eCommerce revenue

Total App Store Gross Consumer Spend*Worldwide

USD

(Bill

ions

)

2015 2016 2017

100

80

60

40

20

0

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Consumer Spend in App Stores Exceeded $86 Billion in 2017

● Total consumer spend has more than doubled over the past two years to over $86B

● Driven by adoption in developing economies and greater share of wallet in mature economies

● Consumer spend in app stores exceeded:○ WW Live and Recorded Music Revenue by 70%○ Global Box Office Revenue by 195%○ PC/Console Gaming Revenue by 70%

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Page 7: Get Ahead of Your Competitors. Be Where your Customers Are ... · On average, smartphone users: Have 80+ apps on device Engage with ~40 apps each month Ongoing engagement drives higher

Monthly Average Number of Apps Used and InstalledSmartphone* Users in Select Markets, 2017

Number of Apps

Apps Used Total Apps on Phone

India

China

Brazil

Indonesia

United States

Germany

France

United Kingdom

Japan

Mexico

South Korea

*iPhone and Android phone combined

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Engagement Hit New Heights: Nearly 40 Apps / Month

● On average, smartphone users:

○ Have 80+ apps on device

○ Engage with ~40 apps each month

● Ongoing engagement drives higher customer

lifetime value and differentiates quality

experiences

● Users spend 7x more time in Apps vs Mobile

Browsers and are 3x more likely to convert

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Page 8: Get Ahead of Your Competitors. Be Where your Customers Are ... · On average, smartphone users: Have 80+ apps on device Engage with ~40 apps each month Ongoing engagement drives higher

Indi

a

Turk

ey US

Russ

ia

Average Minutes Per Day in Apps in Select Markets**

Min

utes

Per

Day

*Weighted average among select markets **On Android phone

Mature Markets

Emerging Markets

Indo

nesia

Mex

ico

Braz

il SK

Japa

n

UK

Germ

any

Fran

ce

2015 2016 2017

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Consumers Spend Nearly 3 Hours in Apps / Day on Average*

● Nearly 30% growth in average daily time spent in apps vs 2015

● Mobile is now the first screen in many markets

● Apps are a critical channel for customer interactions

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Page 9: Get Ahead of Your Competitors. Be Where your Customers Are ... · On average, smartphone users: Have 80+ apps on device Engage with ~40 apps each month Ongoing engagement drives higher
Page 10: Get Ahead of Your Competitors. Be Where your Customers Are ... · On average, smartphone users: Have 80+ apps on device Engage with ~40 apps each month Ongoing engagement drives higher

1 Month - 3 Category 4 hurricanes have made a U.S. landfall.

16 Days - 1st time on record 2 Category 4 landfalls occurred in the continental United States in the same hurricane season

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Page 11: Get Ahead of Your Competitors. Be Where your Customers Are ... · On average, smartphone users: Have 80+ apps on device Engage with ~40 apps each month Ongoing engagement drives higher

Identify Your “Tentpole” Moments...And build a playbook

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Page 12: Get Ahead of Your Competitors. Be Where your Customers Are ... · On average, smartphone users: Have 80+ apps on device Engage with ~40 apps each month Ongoing engagement drives higher

4 Chapters - The Weather Channel Hurricane Story Arc

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Page 13: Get Ahead of Your Competitors. Be Where your Customers Are ... · On average, smartphone users: Have 80+ apps on device Engage with ~40 apps each month Ongoing engagement drives higher

10 plays. We track Atlantic storms as far away as Africa, and as soon as our meteorologists call “severe mode” for the US, we immediately execute the first 10 steps of our playbook to start the story arc

Desktop Web Mobile Web Editorial/Social Display

Search copy, App Store imagery/metadata, App Store ads bids, SEO/PPC for storm name, pause campaigns with conflicting tonality, boost Editorial content, set messaging campaigns.

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Page 14: Get Ahead of Your Competitors. Be Where your Customers Are ... · On average, smartphone users: Have 80+ apps on device Engage with ~40 apps each month Ongoing engagement drives higher

ASO - Visibility and Conversion

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Page 15: Get Ahead of Your Competitors. Be Where your Customers Are ... · On average, smartphone users: Have 80+ apps on device Engage with ~40 apps each month Ongoing engagement drives higher

#4. ASO optimizations and features helped TWC reach #4 in all free apps for both App Store and Google Play during Irma

500%+ increase in daily downloads for The Weather Channel App

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Page 16: Get Ahead of Your Competitors. Be Where your Customers Are ... · On average, smartphone users: Have 80+ apps on device Engage with ~40 apps each month Ongoing engagement drives higher

2. Number of TWC apps featured in both in App Store and Google Play

Our portfolio strategy featured 2 apps in the category with different, complementary objectives

TWC included in “Stay Safe This Hurricane Season” feature on iOS App Store

TWC was trending on iOS App Store

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Page 17: Get Ahead of Your Competitors. Be Where your Customers Are ... · On average, smartphone users: Have 80+ apps on device Engage with ~40 apps each month Ongoing engagement drives higher

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85% Increase in total market share with a multi-app portfolio strategy

Page 18: Get Ahead of Your Competitors. Be Where your Customers Are ... · On average, smartphone users: Have 80+ apps on device Engage with ~40 apps each month Ongoing engagement drives higher

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TWC Old Screenshots

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Page 19: Get Ahead of Your Competitors. Be Where your Customers Are ... · On average, smartphone users: Have 80+ apps on device Engage with ~40 apps each month Ongoing engagement drives higher

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TWC Current Iteration

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iOS - Video is 1st Frame

Android starts here and just shows the screenshots (like above).

Critical - 90+% users stop here

Page 20: Get Ahead of Your Competitors. Be Where your Customers Are ... · On average, smartphone users: Have 80+ apps on device Engage with ~40 apps each month Ongoing engagement drives higher

Tracking Competitors

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Page 21: Get Ahead of Your Competitors. Be Where your Customers Are ... · On average, smartphone users: Have 80+ apps on device Engage with ~40 apps each month Ongoing engagement drives higher

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ID Threats With Weekly Review of Install Volume

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Page 22: Get Ahead of Your Competitors. Be Where your Customers Are ... · On average, smartphone users: Have 80+ apps on device Engage with ~40 apps each month Ongoing engagement drives higher

Full Circle - Track App Vitals

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Page 23: Get Ahead of Your Competitors. Be Where your Customers Are ... · On average, smartphone users: Have 80+ apps on device Engage with ~40 apps each month Ongoing engagement drives higher

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iTunes Connect & Google Play Developers Console● Track:

○ Uninstalls○ Crash Rate○ Reviews & Reply with Fixes!

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Product Performance Matters

Page 24: Get Ahead of Your Competitors. Be Where your Customers Are ... · On average, smartphone users: Have 80+ apps on device Engage with ~40 apps each month Ongoing engagement drives higher

5 Key Takeaways

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Page 25: Get Ahead of Your Competitors. Be Where your Customers Are ... · On average, smartphone users: Have 80+ apps on device Engage with ~40 apps each month Ongoing engagement drives higher

1. Look at the big picture: Identify growth categories

2. Know your tentpole moments of growth & prep your playbook

3. Optimize your ASO and know the value of your top keywords

4. Always be tracking your competitors through their app data

5. Product performance metrics matter - read your reviews and squash

those bugs!

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Page 26: Get Ahead of Your Competitors. Be Where your Customers Are ... · On average, smartphone users: Have 80+ apps on device Engage with ~40 apps each month Ongoing engagement drives higher

Q&A

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Page 27: Get Ahead of Your Competitors. Be Where your Customers Are ... · On average, smartphone users: Have 80+ apps on device Engage with ~40 apps each month Ongoing engagement drives higher

Thank You for JoiningAppAnnie.com/Intelligence

Weather.com

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