345 Crandon Avenue, Calumet City, IL 60409 • Home: 708-360-3327 • Cell: 773-616-9797 • [email protected] Professional Summary Seasoned Operations Supervisor/Manager dedicated to bringing organizations to the next phase of growth and development. Diligent and motivated to improve processes, streamline operations and increase revenue. Skills Knowledgeable in construction safety Cost reduction strategies Knowledge of power distribution and transmission Project planning and development systems Budgeting and forecasting Ability to travel Customer relations specialist Demonstrated computer skills Process improvement Excellent analytical and methodical skills Quality assurance and control Work History Field Supervisor - Overhead Construction, 04/2013 to 08/2015 Exelon Corporation - ComEd – 7601 S. Lawndale Avenue Reviewed plans and specs during the schematic design of pre-construction. Coordinated utility service providers according to project schedules. Obtained building and specialty permits from local jurisdictional agencies. Performed regular job site observations to provide direction for overhead electrician personnel. Worked with construction administration consultants to plan field observations on schedule. Digitally archived weekly progress and technical “Knowledge Base” photographs of all assigned projects. Provided safety kits to all construction personnel, which complied with safety protocols for the job site. Prepared regular interval progress reports. Conducted routine quality audits to ensure that work was progressing per the specifications and initiated corrective actions. Trained and promoted continued education for all onsite crew members. Supervisor - Meter Reading, 09/2009 to 04/2013 Exelon Corporation - ComEd – 7601 S. Lawndale Avenue, Chicago IL. Coordinated utility service providers according to project schedules. Performed regular job site observations to provide direction to meter reading personnel. Digitally archived weekly progress and technical “Knowledge Base” photographs of all assigned projects. Prepared and followed through on all required punch lists. Prepared regular interval progress reports. Reported the quality of performance to senior managers. Conducted routine quality audits to ensure that work was progressing per the specifications and initiated corrective actions. Trained and promoted continued education for all meter reading crew members. Supervisor - Customer Contact Center, 10/2007 to 09/2009 Exelon Corporation - ComEd – Swift Road, Oak Brook IL. Initiated operations improvements to improve overall call center productivity. Oversaw call center employees to ensure customer satisfaction goals were consistently met. Improved call center functionality and service capacity by resolving customer complaints efficiently and quickly. Analyzed call volume and average call time to monitor Customer Service Representative performance and productivity. Managed high call volume with tact and professionalism.

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345 Crandon Avenue, Calumet City, IL 60409 • Home: 708-360-3327 • Cell: 773-616-9797 •

[email protected]

Professional Summary Seasoned Operations Supervisor/Manager dedicated to bringing organizations to the next phase of growth and development. Diligent and motivated to improve processes, streamline operations and increase revenue.

Skills Knowledgeable in construction safety Cost reduction strategies Knowledge of power distribution and transmission Project planning and development systems Budgeting and forecasting Ability to travel Customer relations specialist Demonstrated computer skills Process improvement Excellent analytical and methodical skills Quality assurance and control

Work History Field Supervisor - Overhead Construction, 04/2013 to 08/2015

Exelon Corporation - ComEd – 7601 S. Lawndale Avenue Reviewed plans and specs during the schematic design of pre-construction. Coordinated utility service providers according to project schedules. Obtained building and specialty permits from local jurisdictional agencies. Performed regular job site observations to provide direction for overhead electrician personnel. Worked with construction administration consultants to plan field observations on schedule. Digitally archived weekly progress and technical “Knowledge Base” photographs of all assigned projects. Provided safety kits to all construction personnel, which complied with safety protocols for the job site. Prepared regular interval progress reports. Conducted routine quality audits to ensure that work was progressing per the specifications and initiated corrective actions. Trained and promoted continued education for all onsite crew members.

Supervisor - Meter Reading, 09/2009 to 04/2013 Exelon Corporation - ComEd – 7601 S. Lawndale Avenue, Chicago IL.

Coordinated utility service providers according to project schedules. Performed regular job site observations to provide direction to meter reading personnel. Digitally archived weekly progress and technical “Knowledge Base” photographs of all assigned projects. Prepared and followed through on all required punch lists. Prepared regular interval progress reports. Reported the quality of performance to senior managers. Conducted routine quality audits to ensure that work was progressing per the specifications and initiated corrective actions.

Trained and promoted continued education for all meter reading crew members.

Supervisor - Customer Contact Center, 10/2007 to 09/2009 Exelon Corporation - ComEd – Swift Road, Oak Brook IL.

Initiated operations improvements to improve overall call center productivity. Oversaw call center employees to ensure customer satisfaction goals were consistently met. Improved call center functionality and service capacity by resolving customer complaints efficiently and quickly. Analyzed call volume and average call time to monitor Customer Service Representative performance and productivity. Managed high call volume with tact and professionalism.