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Georgia Department of Behavioral Health amp Developmental Disabilities
Georgia Real Time Referral
Board and Live Census
Debbie Atkins LPC
Director Office of Crisis Coordination
Jill Mays LPC
Director Office of Federal Grant Programs and
Culturalamp Linguistic Competency
May 23 2019
Demonstration of the Site
Scheduled Improvements
Georgiarsquos Crisis System
Flow
DBHDD Partners
Bed Board Stats and
History
How it is done Who What
Where When and Why
Todayrsquos agenda
ldquoSometimes you need a little crisis [SYSTEM] to get your adrenaline flowing and help you
realize your potentialrdquo― Jeannette Walls The Glass Castle
Crisis 危机
Georgiarsquos Crisis System Flow
DBHDD Partners and How We Engage Them
Partners
bull Beacon Health Options Inc-Community Behavioral Health information system for clinical review utilization management service authorization claims payment and provider quality reviews
bull Behavioral Health Link LLC ndashGCAL Blended MCT dispatch and response for 4 regions text to chat crisis bed management system Part of the ASO
bull Benchmark Human Services-Mobile Crisis Response for 2 regions
How we engage them
bull Contracted Administrative Services Organization (ASO) frequent clinical and systems meetings
bull Frequent meetings design outcomes clinical pathways etc and quarterly MCT meetings
bull Quarterly MCT meetings
DBHDD Partners
Partners
bull Georgia Hospital Association-Trade organization for all hospital systems in the state
bull Georgia Sheriffrsquos AssociationndashOfficial leadership representing all sheriff
departments across the state
bull Community Service Boards Georgia safety net providers for BH and Crisis services
How we engage them
bull Present at their quarterly meetings and their annual learning collaborative Solicit input via meetings and surveys They are invited locally to regional community collaboratives
bull Present at their bi-annual training events meetings with leadership team and single point of contact for issues that need resolving they are invited locally to regional community collaboratives
bull A delegation from DBHDD state office and medical directors from our state hospitals m conducted planning sessions with their association representatives for 1 year to gain input into needed changes to the current board We also have quarterly crisis meetings and bi-monthly regional community collaboration meetings that they attend
DBHDD Partners
Georgia Bed Board Stats and History
How it all began
Outcomes
bull More referrals in less time
bull Increased utilization of capacity (Daily occupancy reports generated from the system)
bull Data generated helps to
inform system needs and
trends
Capacity Comparison
Volume of Beds Volume of Admissions
GA has been able to serve more individuals closer
to home with less capacity all due to better
coordination and transparency Each level of care
has been able to focus on individual care with
appropriate lengths of stay With live data KPI
indicators can drive the system
How it is done Who What Where When and Why
Who What Where
bull Who Referrals come from clinics individuals hospitals MCT Sheriffsjails and other professionals
bull The Census is for our contracted detox facilities BHCC Temporary Observation chairs Crisis Stabilization Beds Contracted hospital beds and the admissions teams for the State Hospitals
bull What Referring entities currently see the pre-admission form only The receiving facilities and DBHDD Staff have the ability to see the full supply and demand
bull Receiving facilities use the board for bed census 100 of the time they do not all use the referral board 100 of the time
bull Where BHLWEB is accessible 247 through a secure log in site
When and Why
bull When The board is updated live If a person is placed on the board it updates if someone reviews them it updates if someone is accepted or discharged the census updates
bull Why Providers use the board for multiple reasons bull Their contracts require it
bull The service is authorized by placing a head in a bed on the live census so it is tied to payment
bull DBHDD has worked hard to make it easier to utilize the system versus manually loading the information
Coordination and Transparency
bull Referrals are organized by wait time and are live
bull The triage is updated with every review
bull It is clear who has reviewed the referral and who has not
bull GCAL and DBHDD can see how many beds are available and the gender of those beds
bull The Pre-Admission form allows for labs to be uploaded for the receiving facility to view
bull Medical clearance and level of care are determine intuitively by the system
Coordination and Transparency
bull Examples of Data Elements the System Providesbull Key Performance Indicators
bull Length of Stay
bull Occupancy Rates
bull Denial Rates
bull Diversion Rates (ie stabilized in the crisis services center or temporary observation unit)
bull Wait times for acceptance and arrival
bull Volume of referrals for a given city county or region by presentation
bull Diagnosis at discharge
bull Average time to disposition by facility
Demonstration
Main Menu Options visible
depend on the permissions
for your log in
Receiving Facility Live
Board
Live Census
Referring Facility Forms
Referral Board
Menu Options
You can filter
by Age and
Regional
Location
You can
export to
Excel
Clinical
information
and
attachments
You can sort by
any column
header
You can review
completed
cases as well
as review the
referral history
Click Update to save your entry Cancel or X to leave without saving
31
Uploaded Documents
Some referring facilities have elected to upload referral
documentation If information has been uploaded for a
referral the Column ldquoPDF Triage Statusrdquo name will
change to ldquoReferral Docs Availablerdquo
Downloading Documents
Once you have placed an individual
under review highlight the row of
the individual whose documents
you want to download and click
here
Once you have clicked the Download RTR and Attachments Button the Download Attachments for Review form will appear
To place the IND in a State Contracted Bed
35
On BHL Web choose Beds Inventory Status
Click Beds Inventory
Status
Click on Edit in the row for the bed you selected for the new admission
36
In the Edit Beds Inventory Status Record choose ldquoOccupiedrdquo for Bed Status Yellow highlighted fields are required
37
To Discharge an IND from a Bed from the Web App Menu go to Beds Inventory Status click Editon the row of the IND discharginghellip
38
Click on Edit
Click Edit in the row for the bed
from which the IND is discharging
Select Discharged for Bed Status and
enter required information in orange
highlighted fields click Update to save
To get to the SH Transfer Process
39
To Start a New Request
40
Edit CSUSCB Transfer Data Form
41
bull Blue Sections are to be filled out by the
State Hospital Staff
bull Green Sections are filled out by the
CSUSCB Staff
To attach documentation click on the Browse Button
42
Locate the File you want to attach on your PC
43
Once you have selected the files you want to upload click on upload
44
When the State Hospital Updates or requests additional information the button at the top of the website will notify you
45
The individuals whose data has been updated will be highlighted in teal
46
Edit CSUSCB Transfer Data Form
47
bull If the State Hospital needs additional information it will be indicated with a check mark on the boxes below or in the State Hospital Awaiting Docs Notes
Additional Information
48
If you need to communicate anything to the State Hospital (either with the initial referral
or in response to a request for additional data)
Once the State Hospital Accepts and the individual is being transported to the State Hospital
49
bull Once the State Hospital Accepts the individual follow the normal process to DC an individual using the Aftercare Status ldquoTransfer to State Hospital Acute Care Unitrdquo
bull Once this is done the individual will move to the tab ldquoCompleted State Hospital Transfer Requestsrdquo
A look into the Future
Future Enhancements
KPI dashboards for
program managers to
view current progress
Dashboards that show
demand and capacity at
a glance
Better data analytics to
include measuring KPIs
Enhancements for providers
to better communicate
challenges on their unit that
leads to true capacity
Secure Portal for ERrsquos to
check progress and updates
on their referrals
Secure messaging
through the portal for
referring and receiving
facilities
Moving to a cloud based system
Intuitive flow for denials referrals needing review and those that are clear to post
Intuitive screening for appropriate level of care and first available bed
Georgia Department of Behavioral Health amp Developmental Disabilities
Demonstration of the Site
Scheduled Improvements
Georgiarsquos Crisis System
Flow
DBHDD Partners
Bed Board Stats and
History
How it is done Who What
Where When and Why
Todayrsquos agenda
ldquoSometimes you need a little crisis [SYSTEM] to get your adrenaline flowing and help you
realize your potentialrdquo― Jeannette Walls The Glass Castle
Crisis 危机
Georgiarsquos Crisis System Flow
DBHDD Partners and How We Engage Them
Partners
bull Beacon Health Options Inc-Community Behavioral Health information system for clinical review utilization management service authorization claims payment and provider quality reviews
bull Behavioral Health Link LLC ndashGCAL Blended MCT dispatch and response for 4 regions text to chat crisis bed management system Part of the ASO
bull Benchmark Human Services-Mobile Crisis Response for 2 regions
How we engage them
bull Contracted Administrative Services Organization (ASO) frequent clinical and systems meetings
bull Frequent meetings design outcomes clinical pathways etc and quarterly MCT meetings
bull Quarterly MCT meetings
DBHDD Partners
Partners
bull Georgia Hospital Association-Trade organization for all hospital systems in the state
bull Georgia Sheriffrsquos AssociationndashOfficial leadership representing all sheriff
departments across the state
bull Community Service Boards Georgia safety net providers for BH and Crisis services
How we engage them
bull Present at their quarterly meetings and their annual learning collaborative Solicit input via meetings and surveys They are invited locally to regional community collaboratives
bull Present at their bi-annual training events meetings with leadership team and single point of contact for issues that need resolving they are invited locally to regional community collaboratives
bull A delegation from DBHDD state office and medical directors from our state hospitals m conducted planning sessions with their association representatives for 1 year to gain input into needed changes to the current board We also have quarterly crisis meetings and bi-monthly regional community collaboration meetings that they attend
DBHDD Partners
Georgia Bed Board Stats and History
How it all began
Outcomes
bull More referrals in less time
bull Increased utilization of capacity (Daily occupancy reports generated from the system)
bull Data generated helps to
inform system needs and
trends
Capacity Comparison
Volume of Beds Volume of Admissions
GA has been able to serve more individuals closer
to home with less capacity all due to better
coordination and transparency Each level of care
has been able to focus on individual care with
appropriate lengths of stay With live data KPI
indicators can drive the system
How it is done Who What Where When and Why
Who What Where
bull Who Referrals come from clinics individuals hospitals MCT Sheriffsjails and other professionals
bull The Census is for our contracted detox facilities BHCC Temporary Observation chairs Crisis Stabilization Beds Contracted hospital beds and the admissions teams for the State Hospitals
bull What Referring entities currently see the pre-admission form only The receiving facilities and DBHDD Staff have the ability to see the full supply and demand
bull Receiving facilities use the board for bed census 100 of the time they do not all use the referral board 100 of the time
bull Where BHLWEB is accessible 247 through a secure log in site
When and Why
bull When The board is updated live If a person is placed on the board it updates if someone reviews them it updates if someone is accepted or discharged the census updates
bull Why Providers use the board for multiple reasons bull Their contracts require it
bull The service is authorized by placing a head in a bed on the live census so it is tied to payment
bull DBHDD has worked hard to make it easier to utilize the system versus manually loading the information
Coordination and Transparency
bull Referrals are organized by wait time and are live
bull The triage is updated with every review
bull It is clear who has reviewed the referral and who has not
bull GCAL and DBHDD can see how many beds are available and the gender of those beds
bull The Pre-Admission form allows for labs to be uploaded for the receiving facility to view
bull Medical clearance and level of care are determine intuitively by the system
Coordination and Transparency
bull Examples of Data Elements the System Providesbull Key Performance Indicators
bull Length of Stay
bull Occupancy Rates
bull Denial Rates
bull Diversion Rates (ie stabilized in the crisis services center or temporary observation unit)
bull Wait times for acceptance and arrival
bull Volume of referrals for a given city county or region by presentation
bull Diagnosis at discharge
bull Average time to disposition by facility
Demonstration
Main Menu Options visible
depend on the permissions
for your log in
Receiving Facility Live
Board
Live Census
Referring Facility Forms
Referral Board
Menu Options
You can filter
by Age and
Regional
Location
You can
export to
Excel
Clinical
information
and
attachments
You can sort by
any column
header
You can review
completed
cases as well
as review the
referral history
Click Update to save your entry Cancel or X to leave without saving
31
Uploaded Documents
Some referring facilities have elected to upload referral
documentation If information has been uploaded for a
referral the Column ldquoPDF Triage Statusrdquo name will
change to ldquoReferral Docs Availablerdquo
Downloading Documents
Once you have placed an individual
under review highlight the row of
the individual whose documents
you want to download and click
here
Once you have clicked the Download RTR and Attachments Button the Download Attachments for Review form will appear
To place the IND in a State Contracted Bed
35
On BHL Web choose Beds Inventory Status
Click Beds Inventory
Status
Click on Edit in the row for the bed you selected for the new admission
36
In the Edit Beds Inventory Status Record choose ldquoOccupiedrdquo for Bed Status Yellow highlighted fields are required
37
To Discharge an IND from a Bed from the Web App Menu go to Beds Inventory Status click Editon the row of the IND discharginghellip
38
Click on Edit
Click Edit in the row for the bed
from which the IND is discharging
Select Discharged for Bed Status and
enter required information in orange
highlighted fields click Update to save
To get to the SH Transfer Process
39
To Start a New Request
40
Edit CSUSCB Transfer Data Form
41
bull Blue Sections are to be filled out by the
State Hospital Staff
bull Green Sections are filled out by the
CSUSCB Staff
To attach documentation click on the Browse Button
42
Locate the File you want to attach on your PC
43
Once you have selected the files you want to upload click on upload
44
When the State Hospital Updates or requests additional information the button at the top of the website will notify you
45
The individuals whose data has been updated will be highlighted in teal
46
Edit CSUSCB Transfer Data Form
47
bull If the State Hospital needs additional information it will be indicated with a check mark on the boxes below or in the State Hospital Awaiting Docs Notes
Additional Information
48
If you need to communicate anything to the State Hospital (either with the initial referral
or in response to a request for additional data)
Once the State Hospital Accepts and the individual is being transported to the State Hospital
49
bull Once the State Hospital Accepts the individual follow the normal process to DC an individual using the Aftercare Status ldquoTransfer to State Hospital Acute Care Unitrdquo
bull Once this is done the individual will move to the tab ldquoCompleted State Hospital Transfer Requestsrdquo
A look into the Future
Future Enhancements
KPI dashboards for
program managers to
view current progress
Dashboards that show
demand and capacity at
a glance
Better data analytics to
include measuring KPIs
Enhancements for providers
to better communicate
challenges on their unit that
leads to true capacity
Secure Portal for ERrsquos to
check progress and updates
on their referrals
Secure messaging
through the portal for
referring and receiving
facilities
Moving to a cloud based system
Intuitive flow for denials referrals needing review and those that are clear to post
Intuitive screening for appropriate level of care and first available bed
Georgia Department of Behavioral Health amp Developmental Disabilities
ldquoSometimes you need a little crisis [SYSTEM] to get your adrenaline flowing and help you
realize your potentialrdquo― Jeannette Walls The Glass Castle
Crisis 危机
Georgiarsquos Crisis System Flow
DBHDD Partners and How We Engage Them
Partners
bull Beacon Health Options Inc-Community Behavioral Health information system for clinical review utilization management service authorization claims payment and provider quality reviews
bull Behavioral Health Link LLC ndashGCAL Blended MCT dispatch and response for 4 regions text to chat crisis bed management system Part of the ASO
bull Benchmark Human Services-Mobile Crisis Response for 2 regions
How we engage them
bull Contracted Administrative Services Organization (ASO) frequent clinical and systems meetings
bull Frequent meetings design outcomes clinical pathways etc and quarterly MCT meetings
bull Quarterly MCT meetings
DBHDD Partners
Partners
bull Georgia Hospital Association-Trade organization for all hospital systems in the state
bull Georgia Sheriffrsquos AssociationndashOfficial leadership representing all sheriff
departments across the state
bull Community Service Boards Georgia safety net providers for BH and Crisis services
How we engage them
bull Present at their quarterly meetings and their annual learning collaborative Solicit input via meetings and surveys They are invited locally to regional community collaboratives
bull Present at their bi-annual training events meetings with leadership team and single point of contact for issues that need resolving they are invited locally to regional community collaboratives
bull A delegation from DBHDD state office and medical directors from our state hospitals m conducted planning sessions with their association representatives for 1 year to gain input into needed changes to the current board We also have quarterly crisis meetings and bi-monthly regional community collaboration meetings that they attend
DBHDD Partners
Georgia Bed Board Stats and History
How it all began
Outcomes
bull More referrals in less time
bull Increased utilization of capacity (Daily occupancy reports generated from the system)
bull Data generated helps to
inform system needs and
trends
Capacity Comparison
Volume of Beds Volume of Admissions
GA has been able to serve more individuals closer
to home with less capacity all due to better
coordination and transparency Each level of care
has been able to focus on individual care with
appropriate lengths of stay With live data KPI
indicators can drive the system
How it is done Who What Where When and Why
Who What Where
bull Who Referrals come from clinics individuals hospitals MCT Sheriffsjails and other professionals
bull The Census is for our contracted detox facilities BHCC Temporary Observation chairs Crisis Stabilization Beds Contracted hospital beds and the admissions teams for the State Hospitals
bull What Referring entities currently see the pre-admission form only The receiving facilities and DBHDD Staff have the ability to see the full supply and demand
bull Receiving facilities use the board for bed census 100 of the time they do not all use the referral board 100 of the time
bull Where BHLWEB is accessible 247 through a secure log in site
When and Why
bull When The board is updated live If a person is placed on the board it updates if someone reviews them it updates if someone is accepted or discharged the census updates
bull Why Providers use the board for multiple reasons bull Their contracts require it
bull The service is authorized by placing a head in a bed on the live census so it is tied to payment
bull DBHDD has worked hard to make it easier to utilize the system versus manually loading the information
Coordination and Transparency
bull Referrals are organized by wait time and are live
bull The triage is updated with every review
bull It is clear who has reviewed the referral and who has not
bull GCAL and DBHDD can see how many beds are available and the gender of those beds
bull The Pre-Admission form allows for labs to be uploaded for the receiving facility to view
bull Medical clearance and level of care are determine intuitively by the system
Coordination and Transparency
bull Examples of Data Elements the System Providesbull Key Performance Indicators
bull Length of Stay
bull Occupancy Rates
bull Denial Rates
bull Diversion Rates (ie stabilized in the crisis services center or temporary observation unit)
bull Wait times for acceptance and arrival
bull Volume of referrals for a given city county or region by presentation
bull Diagnosis at discharge
bull Average time to disposition by facility
Demonstration
Main Menu Options visible
depend on the permissions
for your log in
Receiving Facility Live
Board
Live Census
Referring Facility Forms
Referral Board
Menu Options
You can filter
by Age and
Regional
Location
You can
export to
Excel
Clinical
information
and
attachments
You can sort by
any column
header
You can review
completed
cases as well
as review the
referral history
Click Update to save your entry Cancel or X to leave without saving
31
Uploaded Documents
Some referring facilities have elected to upload referral
documentation If information has been uploaded for a
referral the Column ldquoPDF Triage Statusrdquo name will
change to ldquoReferral Docs Availablerdquo
Downloading Documents
Once you have placed an individual
under review highlight the row of
the individual whose documents
you want to download and click
here
Once you have clicked the Download RTR and Attachments Button the Download Attachments for Review form will appear
To place the IND in a State Contracted Bed
35
On BHL Web choose Beds Inventory Status
Click Beds Inventory
Status
Click on Edit in the row for the bed you selected for the new admission
36
In the Edit Beds Inventory Status Record choose ldquoOccupiedrdquo for Bed Status Yellow highlighted fields are required
37
To Discharge an IND from a Bed from the Web App Menu go to Beds Inventory Status click Editon the row of the IND discharginghellip
38
Click on Edit
Click Edit in the row for the bed
from which the IND is discharging
Select Discharged for Bed Status and
enter required information in orange
highlighted fields click Update to save
To get to the SH Transfer Process
39
To Start a New Request
40
Edit CSUSCB Transfer Data Form
41
bull Blue Sections are to be filled out by the
State Hospital Staff
bull Green Sections are filled out by the
CSUSCB Staff
To attach documentation click on the Browse Button
42
Locate the File you want to attach on your PC
43
Once you have selected the files you want to upload click on upload
44
When the State Hospital Updates or requests additional information the button at the top of the website will notify you
45
The individuals whose data has been updated will be highlighted in teal
46
Edit CSUSCB Transfer Data Form
47
bull If the State Hospital needs additional information it will be indicated with a check mark on the boxes below or in the State Hospital Awaiting Docs Notes
Additional Information
48
If you need to communicate anything to the State Hospital (either with the initial referral
or in response to a request for additional data)
Once the State Hospital Accepts and the individual is being transported to the State Hospital
49
bull Once the State Hospital Accepts the individual follow the normal process to DC an individual using the Aftercare Status ldquoTransfer to State Hospital Acute Care Unitrdquo
bull Once this is done the individual will move to the tab ldquoCompleted State Hospital Transfer Requestsrdquo
A look into the Future
Future Enhancements
KPI dashboards for
program managers to
view current progress
Dashboards that show
demand and capacity at
a glance
Better data analytics to
include measuring KPIs
Enhancements for providers
to better communicate
challenges on their unit that
leads to true capacity
Secure Portal for ERrsquos to
check progress and updates
on their referrals
Secure messaging
through the portal for
referring and receiving
facilities
Moving to a cloud based system
Intuitive flow for denials referrals needing review and those that are clear to post
Intuitive screening for appropriate level of care and first available bed
Georgia Department of Behavioral Health amp Developmental Disabilities
Georgiarsquos Crisis System Flow
DBHDD Partners and How We Engage Them
Partners
bull Beacon Health Options Inc-Community Behavioral Health information system for clinical review utilization management service authorization claims payment and provider quality reviews
bull Behavioral Health Link LLC ndashGCAL Blended MCT dispatch and response for 4 regions text to chat crisis bed management system Part of the ASO
bull Benchmark Human Services-Mobile Crisis Response for 2 regions
How we engage them
bull Contracted Administrative Services Organization (ASO) frequent clinical and systems meetings
bull Frequent meetings design outcomes clinical pathways etc and quarterly MCT meetings
bull Quarterly MCT meetings
DBHDD Partners
Partners
bull Georgia Hospital Association-Trade organization for all hospital systems in the state
bull Georgia Sheriffrsquos AssociationndashOfficial leadership representing all sheriff
departments across the state
bull Community Service Boards Georgia safety net providers for BH and Crisis services
How we engage them
bull Present at their quarterly meetings and their annual learning collaborative Solicit input via meetings and surveys They are invited locally to regional community collaboratives
bull Present at their bi-annual training events meetings with leadership team and single point of contact for issues that need resolving they are invited locally to regional community collaboratives
bull A delegation from DBHDD state office and medical directors from our state hospitals m conducted planning sessions with their association representatives for 1 year to gain input into needed changes to the current board We also have quarterly crisis meetings and bi-monthly regional community collaboration meetings that they attend
DBHDD Partners
Georgia Bed Board Stats and History
How it all began
Outcomes
bull More referrals in less time
bull Increased utilization of capacity (Daily occupancy reports generated from the system)
bull Data generated helps to
inform system needs and
trends
Capacity Comparison
Volume of Beds Volume of Admissions
GA has been able to serve more individuals closer
to home with less capacity all due to better
coordination and transparency Each level of care
has been able to focus on individual care with
appropriate lengths of stay With live data KPI
indicators can drive the system
How it is done Who What Where When and Why
Who What Where
bull Who Referrals come from clinics individuals hospitals MCT Sheriffsjails and other professionals
bull The Census is for our contracted detox facilities BHCC Temporary Observation chairs Crisis Stabilization Beds Contracted hospital beds and the admissions teams for the State Hospitals
bull What Referring entities currently see the pre-admission form only The receiving facilities and DBHDD Staff have the ability to see the full supply and demand
bull Receiving facilities use the board for bed census 100 of the time they do not all use the referral board 100 of the time
bull Where BHLWEB is accessible 247 through a secure log in site
When and Why
bull When The board is updated live If a person is placed on the board it updates if someone reviews them it updates if someone is accepted or discharged the census updates
bull Why Providers use the board for multiple reasons bull Their contracts require it
bull The service is authorized by placing a head in a bed on the live census so it is tied to payment
bull DBHDD has worked hard to make it easier to utilize the system versus manually loading the information
Coordination and Transparency
bull Referrals are organized by wait time and are live
bull The triage is updated with every review
bull It is clear who has reviewed the referral and who has not
bull GCAL and DBHDD can see how many beds are available and the gender of those beds
bull The Pre-Admission form allows for labs to be uploaded for the receiving facility to view
bull Medical clearance and level of care are determine intuitively by the system
Coordination and Transparency
bull Examples of Data Elements the System Providesbull Key Performance Indicators
bull Length of Stay
bull Occupancy Rates
bull Denial Rates
bull Diversion Rates (ie stabilized in the crisis services center or temporary observation unit)
bull Wait times for acceptance and arrival
bull Volume of referrals for a given city county or region by presentation
bull Diagnosis at discharge
bull Average time to disposition by facility
Demonstration
Main Menu Options visible
depend on the permissions
for your log in
Receiving Facility Live
Board
Live Census
Referring Facility Forms
Referral Board
Menu Options
You can filter
by Age and
Regional
Location
You can
export to
Excel
Clinical
information
and
attachments
You can sort by
any column
header
You can review
completed
cases as well
as review the
referral history
Click Update to save your entry Cancel or X to leave without saving
31
Uploaded Documents
Some referring facilities have elected to upload referral
documentation If information has been uploaded for a
referral the Column ldquoPDF Triage Statusrdquo name will
change to ldquoReferral Docs Availablerdquo
Downloading Documents
Once you have placed an individual
under review highlight the row of
the individual whose documents
you want to download and click
here
Once you have clicked the Download RTR and Attachments Button the Download Attachments for Review form will appear
To place the IND in a State Contracted Bed
35
On BHL Web choose Beds Inventory Status
Click Beds Inventory
Status
Click on Edit in the row for the bed you selected for the new admission
36
In the Edit Beds Inventory Status Record choose ldquoOccupiedrdquo for Bed Status Yellow highlighted fields are required
37
To Discharge an IND from a Bed from the Web App Menu go to Beds Inventory Status click Editon the row of the IND discharginghellip
38
Click on Edit
Click Edit in the row for the bed
from which the IND is discharging
Select Discharged for Bed Status and
enter required information in orange
highlighted fields click Update to save
To get to the SH Transfer Process
39
To Start a New Request
40
Edit CSUSCB Transfer Data Form
41
bull Blue Sections are to be filled out by the
State Hospital Staff
bull Green Sections are filled out by the
CSUSCB Staff
To attach documentation click on the Browse Button
42
Locate the File you want to attach on your PC
43
Once you have selected the files you want to upload click on upload
44
When the State Hospital Updates or requests additional information the button at the top of the website will notify you
45
The individuals whose data has been updated will be highlighted in teal
46
Edit CSUSCB Transfer Data Form
47
bull If the State Hospital needs additional information it will be indicated with a check mark on the boxes below or in the State Hospital Awaiting Docs Notes
Additional Information
48
If you need to communicate anything to the State Hospital (either with the initial referral
or in response to a request for additional data)
Once the State Hospital Accepts and the individual is being transported to the State Hospital
49
bull Once the State Hospital Accepts the individual follow the normal process to DC an individual using the Aftercare Status ldquoTransfer to State Hospital Acute Care Unitrdquo
bull Once this is done the individual will move to the tab ldquoCompleted State Hospital Transfer Requestsrdquo
A look into the Future
Future Enhancements
KPI dashboards for
program managers to
view current progress
Dashboards that show
demand and capacity at
a glance
Better data analytics to
include measuring KPIs
Enhancements for providers
to better communicate
challenges on their unit that
leads to true capacity
Secure Portal for ERrsquos to
check progress and updates
on their referrals
Secure messaging
through the portal for
referring and receiving
facilities
Moving to a cloud based system
Intuitive flow for denials referrals needing review and those that are clear to post
Intuitive screening for appropriate level of care and first available bed
Georgia Department of Behavioral Health amp Developmental Disabilities
DBHDD Partners and How We Engage Them
Partners
bull Beacon Health Options Inc-Community Behavioral Health information system for clinical review utilization management service authorization claims payment and provider quality reviews
bull Behavioral Health Link LLC ndashGCAL Blended MCT dispatch and response for 4 regions text to chat crisis bed management system Part of the ASO
bull Benchmark Human Services-Mobile Crisis Response for 2 regions
How we engage them
bull Contracted Administrative Services Organization (ASO) frequent clinical and systems meetings
bull Frequent meetings design outcomes clinical pathways etc and quarterly MCT meetings
bull Quarterly MCT meetings
DBHDD Partners
Partners
bull Georgia Hospital Association-Trade organization for all hospital systems in the state
bull Georgia Sheriffrsquos AssociationndashOfficial leadership representing all sheriff
departments across the state
bull Community Service Boards Georgia safety net providers for BH and Crisis services
How we engage them
bull Present at their quarterly meetings and their annual learning collaborative Solicit input via meetings and surveys They are invited locally to regional community collaboratives
bull Present at their bi-annual training events meetings with leadership team and single point of contact for issues that need resolving they are invited locally to regional community collaboratives
bull A delegation from DBHDD state office and medical directors from our state hospitals m conducted planning sessions with their association representatives for 1 year to gain input into needed changes to the current board We also have quarterly crisis meetings and bi-monthly regional community collaboration meetings that they attend
DBHDD Partners
Georgia Bed Board Stats and History
How it all began
Outcomes
bull More referrals in less time
bull Increased utilization of capacity (Daily occupancy reports generated from the system)
bull Data generated helps to
inform system needs and
trends
Capacity Comparison
Volume of Beds Volume of Admissions
GA has been able to serve more individuals closer
to home with less capacity all due to better
coordination and transparency Each level of care
has been able to focus on individual care with
appropriate lengths of stay With live data KPI
indicators can drive the system
How it is done Who What Where When and Why
Who What Where
bull Who Referrals come from clinics individuals hospitals MCT Sheriffsjails and other professionals
bull The Census is for our contracted detox facilities BHCC Temporary Observation chairs Crisis Stabilization Beds Contracted hospital beds and the admissions teams for the State Hospitals
bull What Referring entities currently see the pre-admission form only The receiving facilities and DBHDD Staff have the ability to see the full supply and demand
bull Receiving facilities use the board for bed census 100 of the time they do not all use the referral board 100 of the time
bull Where BHLWEB is accessible 247 through a secure log in site
When and Why
bull When The board is updated live If a person is placed on the board it updates if someone reviews them it updates if someone is accepted or discharged the census updates
bull Why Providers use the board for multiple reasons bull Their contracts require it
bull The service is authorized by placing a head in a bed on the live census so it is tied to payment
bull DBHDD has worked hard to make it easier to utilize the system versus manually loading the information
Coordination and Transparency
bull Referrals are organized by wait time and are live
bull The triage is updated with every review
bull It is clear who has reviewed the referral and who has not
bull GCAL and DBHDD can see how many beds are available and the gender of those beds
bull The Pre-Admission form allows for labs to be uploaded for the receiving facility to view
bull Medical clearance and level of care are determine intuitively by the system
Coordination and Transparency
bull Examples of Data Elements the System Providesbull Key Performance Indicators
bull Length of Stay
bull Occupancy Rates
bull Denial Rates
bull Diversion Rates (ie stabilized in the crisis services center or temporary observation unit)
bull Wait times for acceptance and arrival
bull Volume of referrals for a given city county or region by presentation
bull Diagnosis at discharge
bull Average time to disposition by facility
Demonstration
Main Menu Options visible
depend on the permissions
for your log in
Receiving Facility Live
Board
Live Census
Referring Facility Forms
Referral Board
Menu Options
You can filter
by Age and
Regional
Location
You can
export to
Excel
Clinical
information
and
attachments
You can sort by
any column
header
You can review
completed
cases as well
as review the
referral history
Click Update to save your entry Cancel or X to leave without saving
31
Uploaded Documents
Some referring facilities have elected to upload referral
documentation If information has been uploaded for a
referral the Column ldquoPDF Triage Statusrdquo name will
change to ldquoReferral Docs Availablerdquo
Downloading Documents
Once you have placed an individual
under review highlight the row of
the individual whose documents
you want to download and click
here
Once you have clicked the Download RTR and Attachments Button the Download Attachments for Review form will appear
To place the IND in a State Contracted Bed
35
On BHL Web choose Beds Inventory Status
Click Beds Inventory
Status
Click on Edit in the row for the bed you selected for the new admission
36
In the Edit Beds Inventory Status Record choose ldquoOccupiedrdquo for Bed Status Yellow highlighted fields are required
37
To Discharge an IND from a Bed from the Web App Menu go to Beds Inventory Status click Editon the row of the IND discharginghellip
38
Click on Edit
Click Edit in the row for the bed
from which the IND is discharging
Select Discharged for Bed Status and
enter required information in orange
highlighted fields click Update to save
To get to the SH Transfer Process
39
To Start a New Request
40
Edit CSUSCB Transfer Data Form
41
bull Blue Sections are to be filled out by the
State Hospital Staff
bull Green Sections are filled out by the
CSUSCB Staff
To attach documentation click on the Browse Button
42
Locate the File you want to attach on your PC
43
Once you have selected the files you want to upload click on upload
44
When the State Hospital Updates or requests additional information the button at the top of the website will notify you
45
The individuals whose data has been updated will be highlighted in teal
46
Edit CSUSCB Transfer Data Form
47
bull If the State Hospital needs additional information it will be indicated with a check mark on the boxes below or in the State Hospital Awaiting Docs Notes
Additional Information
48
If you need to communicate anything to the State Hospital (either with the initial referral
or in response to a request for additional data)
Once the State Hospital Accepts and the individual is being transported to the State Hospital
49
bull Once the State Hospital Accepts the individual follow the normal process to DC an individual using the Aftercare Status ldquoTransfer to State Hospital Acute Care Unitrdquo
bull Once this is done the individual will move to the tab ldquoCompleted State Hospital Transfer Requestsrdquo
A look into the Future
Future Enhancements
KPI dashboards for
program managers to
view current progress
Dashboards that show
demand and capacity at
a glance
Better data analytics to
include measuring KPIs
Enhancements for providers
to better communicate
challenges on their unit that
leads to true capacity
Secure Portal for ERrsquos to
check progress and updates
on their referrals
Secure messaging
through the portal for
referring and receiving
facilities
Moving to a cloud based system
Intuitive flow for denials referrals needing review and those that are clear to post
Intuitive screening for appropriate level of care and first available bed
Georgia Department of Behavioral Health amp Developmental Disabilities
Partners
bull Beacon Health Options Inc-Community Behavioral Health information system for clinical review utilization management service authorization claims payment and provider quality reviews
bull Behavioral Health Link LLC ndashGCAL Blended MCT dispatch and response for 4 regions text to chat crisis bed management system Part of the ASO
bull Benchmark Human Services-Mobile Crisis Response for 2 regions
How we engage them
bull Contracted Administrative Services Organization (ASO) frequent clinical and systems meetings
bull Frequent meetings design outcomes clinical pathways etc and quarterly MCT meetings
bull Quarterly MCT meetings
DBHDD Partners
Partners
bull Georgia Hospital Association-Trade organization for all hospital systems in the state
bull Georgia Sheriffrsquos AssociationndashOfficial leadership representing all sheriff
departments across the state
bull Community Service Boards Georgia safety net providers for BH and Crisis services
How we engage them
bull Present at their quarterly meetings and their annual learning collaborative Solicit input via meetings and surveys They are invited locally to regional community collaboratives
bull Present at their bi-annual training events meetings with leadership team and single point of contact for issues that need resolving they are invited locally to regional community collaboratives
bull A delegation from DBHDD state office and medical directors from our state hospitals m conducted planning sessions with their association representatives for 1 year to gain input into needed changes to the current board We also have quarterly crisis meetings and bi-monthly regional community collaboration meetings that they attend
DBHDD Partners
Georgia Bed Board Stats and History
How it all began
Outcomes
bull More referrals in less time
bull Increased utilization of capacity (Daily occupancy reports generated from the system)
bull Data generated helps to
inform system needs and
trends
Capacity Comparison
Volume of Beds Volume of Admissions
GA has been able to serve more individuals closer
to home with less capacity all due to better
coordination and transparency Each level of care
has been able to focus on individual care with
appropriate lengths of stay With live data KPI
indicators can drive the system
How it is done Who What Where When and Why
Who What Where
bull Who Referrals come from clinics individuals hospitals MCT Sheriffsjails and other professionals
bull The Census is for our contracted detox facilities BHCC Temporary Observation chairs Crisis Stabilization Beds Contracted hospital beds and the admissions teams for the State Hospitals
bull What Referring entities currently see the pre-admission form only The receiving facilities and DBHDD Staff have the ability to see the full supply and demand
bull Receiving facilities use the board for bed census 100 of the time they do not all use the referral board 100 of the time
bull Where BHLWEB is accessible 247 through a secure log in site
When and Why
bull When The board is updated live If a person is placed on the board it updates if someone reviews them it updates if someone is accepted or discharged the census updates
bull Why Providers use the board for multiple reasons bull Their contracts require it
bull The service is authorized by placing a head in a bed on the live census so it is tied to payment
bull DBHDD has worked hard to make it easier to utilize the system versus manually loading the information
Coordination and Transparency
bull Referrals are organized by wait time and are live
bull The triage is updated with every review
bull It is clear who has reviewed the referral and who has not
bull GCAL and DBHDD can see how many beds are available and the gender of those beds
bull The Pre-Admission form allows for labs to be uploaded for the receiving facility to view
bull Medical clearance and level of care are determine intuitively by the system
Coordination and Transparency
bull Examples of Data Elements the System Providesbull Key Performance Indicators
bull Length of Stay
bull Occupancy Rates
bull Denial Rates
bull Diversion Rates (ie stabilized in the crisis services center or temporary observation unit)
bull Wait times for acceptance and arrival
bull Volume of referrals for a given city county or region by presentation
bull Diagnosis at discharge
bull Average time to disposition by facility
Demonstration
Main Menu Options visible
depend on the permissions
for your log in
Receiving Facility Live
Board
Live Census
Referring Facility Forms
Referral Board
Menu Options
You can filter
by Age and
Regional
Location
You can
export to
Excel
Clinical
information
and
attachments
You can sort by
any column
header
You can review
completed
cases as well
as review the
referral history
Click Update to save your entry Cancel or X to leave without saving
31
Uploaded Documents
Some referring facilities have elected to upload referral
documentation If information has been uploaded for a
referral the Column ldquoPDF Triage Statusrdquo name will
change to ldquoReferral Docs Availablerdquo
Downloading Documents
Once you have placed an individual
under review highlight the row of
the individual whose documents
you want to download and click
here
Once you have clicked the Download RTR and Attachments Button the Download Attachments for Review form will appear
To place the IND in a State Contracted Bed
35
On BHL Web choose Beds Inventory Status
Click Beds Inventory
Status
Click on Edit in the row for the bed you selected for the new admission
36
In the Edit Beds Inventory Status Record choose ldquoOccupiedrdquo for Bed Status Yellow highlighted fields are required
37
To Discharge an IND from a Bed from the Web App Menu go to Beds Inventory Status click Editon the row of the IND discharginghellip
38
Click on Edit
Click Edit in the row for the bed
from which the IND is discharging
Select Discharged for Bed Status and
enter required information in orange
highlighted fields click Update to save
To get to the SH Transfer Process
39
To Start a New Request
40
Edit CSUSCB Transfer Data Form
41
bull Blue Sections are to be filled out by the
State Hospital Staff
bull Green Sections are filled out by the
CSUSCB Staff
To attach documentation click on the Browse Button
42
Locate the File you want to attach on your PC
43
Once you have selected the files you want to upload click on upload
44
When the State Hospital Updates or requests additional information the button at the top of the website will notify you
45
The individuals whose data has been updated will be highlighted in teal
46
Edit CSUSCB Transfer Data Form
47
bull If the State Hospital needs additional information it will be indicated with a check mark on the boxes below or in the State Hospital Awaiting Docs Notes
Additional Information
48
If you need to communicate anything to the State Hospital (either with the initial referral
or in response to a request for additional data)
Once the State Hospital Accepts and the individual is being transported to the State Hospital
49
bull Once the State Hospital Accepts the individual follow the normal process to DC an individual using the Aftercare Status ldquoTransfer to State Hospital Acute Care Unitrdquo
bull Once this is done the individual will move to the tab ldquoCompleted State Hospital Transfer Requestsrdquo
A look into the Future
Future Enhancements
KPI dashboards for
program managers to
view current progress
Dashboards that show
demand and capacity at
a glance
Better data analytics to
include measuring KPIs
Enhancements for providers
to better communicate
challenges on their unit that
leads to true capacity
Secure Portal for ERrsquos to
check progress and updates
on their referrals
Secure messaging
through the portal for
referring and receiving
facilities
Moving to a cloud based system
Intuitive flow for denials referrals needing review and those that are clear to post
Intuitive screening for appropriate level of care and first available bed
Georgia Department of Behavioral Health amp Developmental Disabilities
Partners
bull Georgia Hospital Association-Trade organization for all hospital systems in the state
bull Georgia Sheriffrsquos AssociationndashOfficial leadership representing all sheriff
departments across the state
bull Community Service Boards Georgia safety net providers for BH and Crisis services
How we engage them
bull Present at their quarterly meetings and their annual learning collaborative Solicit input via meetings and surveys They are invited locally to regional community collaboratives
bull Present at their bi-annual training events meetings with leadership team and single point of contact for issues that need resolving they are invited locally to regional community collaboratives
bull A delegation from DBHDD state office and medical directors from our state hospitals m conducted planning sessions with their association representatives for 1 year to gain input into needed changes to the current board We also have quarterly crisis meetings and bi-monthly regional community collaboration meetings that they attend
DBHDD Partners
Georgia Bed Board Stats and History
How it all began
Outcomes
bull More referrals in less time
bull Increased utilization of capacity (Daily occupancy reports generated from the system)
bull Data generated helps to
inform system needs and
trends
Capacity Comparison
Volume of Beds Volume of Admissions
GA has been able to serve more individuals closer
to home with less capacity all due to better
coordination and transparency Each level of care
has been able to focus on individual care with
appropriate lengths of stay With live data KPI
indicators can drive the system
How it is done Who What Where When and Why
Who What Where
bull Who Referrals come from clinics individuals hospitals MCT Sheriffsjails and other professionals
bull The Census is for our contracted detox facilities BHCC Temporary Observation chairs Crisis Stabilization Beds Contracted hospital beds and the admissions teams for the State Hospitals
bull What Referring entities currently see the pre-admission form only The receiving facilities and DBHDD Staff have the ability to see the full supply and demand
bull Receiving facilities use the board for bed census 100 of the time they do not all use the referral board 100 of the time
bull Where BHLWEB is accessible 247 through a secure log in site
When and Why
bull When The board is updated live If a person is placed on the board it updates if someone reviews them it updates if someone is accepted or discharged the census updates
bull Why Providers use the board for multiple reasons bull Their contracts require it
bull The service is authorized by placing a head in a bed on the live census so it is tied to payment
bull DBHDD has worked hard to make it easier to utilize the system versus manually loading the information
Coordination and Transparency
bull Referrals are organized by wait time and are live
bull The triage is updated with every review
bull It is clear who has reviewed the referral and who has not
bull GCAL and DBHDD can see how many beds are available and the gender of those beds
bull The Pre-Admission form allows for labs to be uploaded for the receiving facility to view
bull Medical clearance and level of care are determine intuitively by the system
Coordination and Transparency
bull Examples of Data Elements the System Providesbull Key Performance Indicators
bull Length of Stay
bull Occupancy Rates
bull Denial Rates
bull Diversion Rates (ie stabilized in the crisis services center or temporary observation unit)
bull Wait times for acceptance and arrival
bull Volume of referrals for a given city county or region by presentation
bull Diagnosis at discharge
bull Average time to disposition by facility
Demonstration
Main Menu Options visible
depend on the permissions
for your log in
Receiving Facility Live
Board
Live Census
Referring Facility Forms
Referral Board
Menu Options
You can filter
by Age and
Regional
Location
You can
export to
Excel
Clinical
information
and
attachments
You can sort by
any column
header
You can review
completed
cases as well
as review the
referral history
Click Update to save your entry Cancel or X to leave without saving
31
Uploaded Documents
Some referring facilities have elected to upload referral
documentation If information has been uploaded for a
referral the Column ldquoPDF Triage Statusrdquo name will
change to ldquoReferral Docs Availablerdquo
Downloading Documents
Once you have placed an individual
under review highlight the row of
the individual whose documents
you want to download and click
here
Once you have clicked the Download RTR and Attachments Button the Download Attachments for Review form will appear
To place the IND in a State Contracted Bed
35
On BHL Web choose Beds Inventory Status
Click Beds Inventory
Status
Click on Edit in the row for the bed you selected for the new admission
36
In the Edit Beds Inventory Status Record choose ldquoOccupiedrdquo for Bed Status Yellow highlighted fields are required
37
To Discharge an IND from a Bed from the Web App Menu go to Beds Inventory Status click Editon the row of the IND discharginghellip
38
Click on Edit
Click Edit in the row for the bed
from which the IND is discharging
Select Discharged for Bed Status and
enter required information in orange
highlighted fields click Update to save
To get to the SH Transfer Process
39
To Start a New Request
40
Edit CSUSCB Transfer Data Form
41
bull Blue Sections are to be filled out by the
State Hospital Staff
bull Green Sections are filled out by the
CSUSCB Staff
To attach documentation click on the Browse Button
42
Locate the File you want to attach on your PC
43
Once you have selected the files you want to upload click on upload
44
When the State Hospital Updates or requests additional information the button at the top of the website will notify you
45
The individuals whose data has been updated will be highlighted in teal
46
Edit CSUSCB Transfer Data Form
47
bull If the State Hospital needs additional information it will be indicated with a check mark on the boxes below or in the State Hospital Awaiting Docs Notes
Additional Information
48
If you need to communicate anything to the State Hospital (either with the initial referral
or in response to a request for additional data)
Once the State Hospital Accepts and the individual is being transported to the State Hospital
49
bull Once the State Hospital Accepts the individual follow the normal process to DC an individual using the Aftercare Status ldquoTransfer to State Hospital Acute Care Unitrdquo
bull Once this is done the individual will move to the tab ldquoCompleted State Hospital Transfer Requestsrdquo
A look into the Future
Future Enhancements
KPI dashboards for
program managers to
view current progress
Dashboards that show
demand and capacity at
a glance
Better data analytics to
include measuring KPIs
Enhancements for providers
to better communicate
challenges on their unit that
leads to true capacity
Secure Portal for ERrsquos to
check progress and updates
on their referrals
Secure messaging
through the portal for
referring and receiving
facilities
Moving to a cloud based system
Intuitive flow for denials referrals needing review and those that are clear to post
Intuitive screening for appropriate level of care and first available bed
Georgia Department of Behavioral Health amp Developmental Disabilities
Georgia Bed Board Stats and History
How it all began
Outcomes
bull More referrals in less time
bull Increased utilization of capacity (Daily occupancy reports generated from the system)
bull Data generated helps to
inform system needs and
trends
Capacity Comparison
Volume of Beds Volume of Admissions
GA has been able to serve more individuals closer
to home with less capacity all due to better
coordination and transparency Each level of care
has been able to focus on individual care with
appropriate lengths of stay With live data KPI
indicators can drive the system
How it is done Who What Where When and Why
Who What Where
bull Who Referrals come from clinics individuals hospitals MCT Sheriffsjails and other professionals
bull The Census is for our contracted detox facilities BHCC Temporary Observation chairs Crisis Stabilization Beds Contracted hospital beds and the admissions teams for the State Hospitals
bull What Referring entities currently see the pre-admission form only The receiving facilities and DBHDD Staff have the ability to see the full supply and demand
bull Receiving facilities use the board for bed census 100 of the time they do not all use the referral board 100 of the time
bull Where BHLWEB is accessible 247 through a secure log in site
When and Why
bull When The board is updated live If a person is placed on the board it updates if someone reviews them it updates if someone is accepted or discharged the census updates
bull Why Providers use the board for multiple reasons bull Their contracts require it
bull The service is authorized by placing a head in a bed on the live census so it is tied to payment
bull DBHDD has worked hard to make it easier to utilize the system versus manually loading the information
Coordination and Transparency
bull Referrals are organized by wait time and are live
bull The triage is updated with every review
bull It is clear who has reviewed the referral and who has not
bull GCAL and DBHDD can see how many beds are available and the gender of those beds
bull The Pre-Admission form allows for labs to be uploaded for the receiving facility to view
bull Medical clearance and level of care are determine intuitively by the system
Coordination and Transparency
bull Examples of Data Elements the System Providesbull Key Performance Indicators
bull Length of Stay
bull Occupancy Rates
bull Denial Rates
bull Diversion Rates (ie stabilized in the crisis services center or temporary observation unit)
bull Wait times for acceptance and arrival
bull Volume of referrals for a given city county or region by presentation
bull Diagnosis at discharge
bull Average time to disposition by facility
Demonstration
Main Menu Options visible
depend on the permissions
for your log in
Receiving Facility Live
Board
Live Census
Referring Facility Forms
Referral Board
Menu Options
You can filter
by Age and
Regional
Location
You can
export to
Excel
Clinical
information
and
attachments
You can sort by
any column
header
You can review
completed
cases as well
as review the
referral history
Click Update to save your entry Cancel or X to leave without saving
31
Uploaded Documents
Some referring facilities have elected to upload referral
documentation If information has been uploaded for a
referral the Column ldquoPDF Triage Statusrdquo name will
change to ldquoReferral Docs Availablerdquo
Downloading Documents
Once you have placed an individual
under review highlight the row of
the individual whose documents
you want to download and click
here
Once you have clicked the Download RTR and Attachments Button the Download Attachments for Review form will appear
To place the IND in a State Contracted Bed
35
On BHL Web choose Beds Inventory Status
Click Beds Inventory
Status
Click on Edit in the row for the bed you selected for the new admission
36
In the Edit Beds Inventory Status Record choose ldquoOccupiedrdquo for Bed Status Yellow highlighted fields are required
37
To Discharge an IND from a Bed from the Web App Menu go to Beds Inventory Status click Editon the row of the IND discharginghellip
38
Click on Edit
Click Edit in the row for the bed
from which the IND is discharging
Select Discharged for Bed Status and
enter required information in orange
highlighted fields click Update to save
To get to the SH Transfer Process
39
To Start a New Request
40
Edit CSUSCB Transfer Data Form
41
bull Blue Sections are to be filled out by the
State Hospital Staff
bull Green Sections are filled out by the
CSUSCB Staff
To attach documentation click on the Browse Button
42
Locate the File you want to attach on your PC
43
Once you have selected the files you want to upload click on upload
44
When the State Hospital Updates or requests additional information the button at the top of the website will notify you
45
The individuals whose data has been updated will be highlighted in teal
46
Edit CSUSCB Transfer Data Form
47
bull If the State Hospital needs additional information it will be indicated with a check mark on the boxes below or in the State Hospital Awaiting Docs Notes
Additional Information
48
If you need to communicate anything to the State Hospital (either with the initial referral
or in response to a request for additional data)
Once the State Hospital Accepts and the individual is being transported to the State Hospital
49
bull Once the State Hospital Accepts the individual follow the normal process to DC an individual using the Aftercare Status ldquoTransfer to State Hospital Acute Care Unitrdquo
bull Once this is done the individual will move to the tab ldquoCompleted State Hospital Transfer Requestsrdquo
A look into the Future
Future Enhancements
KPI dashboards for
program managers to
view current progress
Dashboards that show
demand and capacity at
a glance
Better data analytics to
include measuring KPIs
Enhancements for providers
to better communicate
challenges on their unit that
leads to true capacity
Secure Portal for ERrsquos to
check progress and updates
on their referrals
Secure messaging
through the portal for
referring and receiving
facilities
Moving to a cloud based system
Intuitive flow for denials referrals needing review and those that are clear to post
Intuitive screening for appropriate level of care and first available bed
Georgia Department of Behavioral Health amp Developmental Disabilities
How it all began
Outcomes
bull More referrals in less time
bull Increased utilization of capacity (Daily occupancy reports generated from the system)
bull Data generated helps to
inform system needs and
trends
Capacity Comparison
Volume of Beds Volume of Admissions
GA has been able to serve more individuals closer
to home with less capacity all due to better
coordination and transparency Each level of care
has been able to focus on individual care with
appropriate lengths of stay With live data KPI
indicators can drive the system
How it is done Who What Where When and Why
Who What Where
bull Who Referrals come from clinics individuals hospitals MCT Sheriffsjails and other professionals
bull The Census is for our contracted detox facilities BHCC Temporary Observation chairs Crisis Stabilization Beds Contracted hospital beds and the admissions teams for the State Hospitals
bull What Referring entities currently see the pre-admission form only The receiving facilities and DBHDD Staff have the ability to see the full supply and demand
bull Receiving facilities use the board for bed census 100 of the time they do not all use the referral board 100 of the time
bull Where BHLWEB is accessible 247 through a secure log in site
When and Why
bull When The board is updated live If a person is placed on the board it updates if someone reviews them it updates if someone is accepted or discharged the census updates
bull Why Providers use the board for multiple reasons bull Their contracts require it
bull The service is authorized by placing a head in a bed on the live census so it is tied to payment
bull DBHDD has worked hard to make it easier to utilize the system versus manually loading the information
Coordination and Transparency
bull Referrals are organized by wait time and are live
bull The triage is updated with every review
bull It is clear who has reviewed the referral and who has not
bull GCAL and DBHDD can see how many beds are available and the gender of those beds
bull The Pre-Admission form allows for labs to be uploaded for the receiving facility to view
bull Medical clearance and level of care are determine intuitively by the system
Coordination and Transparency
bull Examples of Data Elements the System Providesbull Key Performance Indicators
bull Length of Stay
bull Occupancy Rates
bull Denial Rates
bull Diversion Rates (ie stabilized in the crisis services center or temporary observation unit)
bull Wait times for acceptance and arrival
bull Volume of referrals for a given city county or region by presentation
bull Diagnosis at discharge
bull Average time to disposition by facility
Demonstration
Main Menu Options visible
depend on the permissions
for your log in
Receiving Facility Live
Board
Live Census
Referring Facility Forms
Referral Board
Menu Options
You can filter
by Age and
Regional
Location
You can
export to
Excel
Clinical
information
and
attachments
You can sort by
any column
header
You can review
completed
cases as well
as review the
referral history
Click Update to save your entry Cancel or X to leave without saving
31
Uploaded Documents
Some referring facilities have elected to upload referral
documentation If information has been uploaded for a
referral the Column ldquoPDF Triage Statusrdquo name will
change to ldquoReferral Docs Availablerdquo
Downloading Documents
Once you have placed an individual
under review highlight the row of
the individual whose documents
you want to download and click
here
Once you have clicked the Download RTR and Attachments Button the Download Attachments for Review form will appear
To place the IND in a State Contracted Bed
35
On BHL Web choose Beds Inventory Status
Click Beds Inventory
Status
Click on Edit in the row for the bed you selected for the new admission
36
In the Edit Beds Inventory Status Record choose ldquoOccupiedrdquo for Bed Status Yellow highlighted fields are required
37
To Discharge an IND from a Bed from the Web App Menu go to Beds Inventory Status click Editon the row of the IND discharginghellip
38
Click on Edit
Click Edit in the row for the bed
from which the IND is discharging
Select Discharged for Bed Status and
enter required information in orange
highlighted fields click Update to save
To get to the SH Transfer Process
39
To Start a New Request
40
Edit CSUSCB Transfer Data Form
41
bull Blue Sections are to be filled out by the
State Hospital Staff
bull Green Sections are filled out by the
CSUSCB Staff
To attach documentation click on the Browse Button
42
Locate the File you want to attach on your PC
43
Once you have selected the files you want to upload click on upload
44
When the State Hospital Updates or requests additional information the button at the top of the website will notify you
45
The individuals whose data has been updated will be highlighted in teal
46
Edit CSUSCB Transfer Data Form
47
bull If the State Hospital needs additional information it will be indicated with a check mark on the boxes below or in the State Hospital Awaiting Docs Notes
Additional Information
48
If you need to communicate anything to the State Hospital (either with the initial referral
or in response to a request for additional data)
Once the State Hospital Accepts and the individual is being transported to the State Hospital
49
bull Once the State Hospital Accepts the individual follow the normal process to DC an individual using the Aftercare Status ldquoTransfer to State Hospital Acute Care Unitrdquo
bull Once this is done the individual will move to the tab ldquoCompleted State Hospital Transfer Requestsrdquo
A look into the Future
Future Enhancements
KPI dashboards for
program managers to
view current progress
Dashboards that show
demand and capacity at
a glance
Better data analytics to
include measuring KPIs
Enhancements for providers
to better communicate
challenges on their unit that
leads to true capacity
Secure Portal for ERrsquos to
check progress and updates
on their referrals
Secure messaging
through the portal for
referring and receiving
facilities
Moving to a cloud based system
Intuitive flow for denials referrals needing review and those that are clear to post
Intuitive screening for appropriate level of care and first available bed
Georgia Department of Behavioral Health amp Developmental Disabilities
Outcomes
bull More referrals in less time
bull Increased utilization of capacity (Daily occupancy reports generated from the system)
bull Data generated helps to
inform system needs and
trends
Capacity Comparison
Volume of Beds Volume of Admissions
GA has been able to serve more individuals closer
to home with less capacity all due to better
coordination and transparency Each level of care
has been able to focus on individual care with
appropriate lengths of stay With live data KPI
indicators can drive the system
How it is done Who What Where When and Why
Who What Where
bull Who Referrals come from clinics individuals hospitals MCT Sheriffsjails and other professionals
bull The Census is for our contracted detox facilities BHCC Temporary Observation chairs Crisis Stabilization Beds Contracted hospital beds and the admissions teams for the State Hospitals
bull What Referring entities currently see the pre-admission form only The receiving facilities and DBHDD Staff have the ability to see the full supply and demand
bull Receiving facilities use the board for bed census 100 of the time they do not all use the referral board 100 of the time
bull Where BHLWEB is accessible 247 through a secure log in site
When and Why
bull When The board is updated live If a person is placed on the board it updates if someone reviews them it updates if someone is accepted or discharged the census updates
bull Why Providers use the board for multiple reasons bull Their contracts require it
bull The service is authorized by placing a head in a bed on the live census so it is tied to payment
bull DBHDD has worked hard to make it easier to utilize the system versus manually loading the information
Coordination and Transparency
bull Referrals are organized by wait time and are live
bull The triage is updated with every review
bull It is clear who has reviewed the referral and who has not
bull GCAL and DBHDD can see how many beds are available and the gender of those beds
bull The Pre-Admission form allows for labs to be uploaded for the receiving facility to view
bull Medical clearance and level of care are determine intuitively by the system
Coordination and Transparency
bull Examples of Data Elements the System Providesbull Key Performance Indicators
bull Length of Stay
bull Occupancy Rates
bull Denial Rates
bull Diversion Rates (ie stabilized in the crisis services center or temporary observation unit)
bull Wait times for acceptance and arrival
bull Volume of referrals for a given city county or region by presentation
bull Diagnosis at discharge
bull Average time to disposition by facility
Demonstration
Main Menu Options visible
depend on the permissions
for your log in
Receiving Facility Live
Board
Live Census
Referring Facility Forms
Referral Board
Menu Options
You can filter
by Age and
Regional
Location
You can
export to
Excel
Clinical
information
and
attachments
You can sort by
any column
header
You can review
completed
cases as well
as review the
referral history
Click Update to save your entry Cancel or X to leave without saving
31
Uploaded Documents
Some referring facilities have elected to upload referral
documentation If information has been uploaded for a
referral the Column ldquoPDF Triage Statusrdquo name will
change to ldquoReferral Docs Availablerdquo
Downloading Documents
Once you have placed an individual
under review highlight the row of
the individual whose documents
you want to download and click
here
Once you have clicked the Download RTR and Attachments Button the Download Attachments for Review form will appear
To place the IND in a State Contracted Bed
35
On BHL Web choose Beds Inventory Status
Click Beds Inventory
Status
Click on Edit in the row for the bed you selected for the new admission
36
In the Edit Beds Inventory Status Record choose ldquoOccupiedrdquo for Bed Status Yellow highlighted fields are required
37
To Discharge an IND from a Bed from the Web App Menu go to Beds Inventory Status click Editon the row of the IND discharginghellip
38
Click on Edit
Click Edit in the row for the bed
from which the IND is discharging
Select Discharged for Bed Status and
enter required information in orange
highlighted fields click Update to save
To get to the SH Transfer Process
39
To Start a New Request
40
Edit CSUSCB Transfer Data Form
41
bull Blue Sections are to be filled out by the
State Hospital Staff
bull Green Sections are filled out by the
CSUSCB Staff
To attach documentation click on the Browse Button
42
Locate the File you want to attach on your PC
43
Once you have selected the files you want to upload click on upload
44
When the State Hospital Updates or requests additional information the button at the top of the website will notify you
45
The individuals whose data has been updated will be highlighted in teal
46
Edit CSUSCB Transfer Data Form
47
bull If the State Hospital needs additional information it will be indicated with a check mark on the boxes below or in the State Hospital Awaiting Docs Notes
Additional Information
48
If you need to communicate anything to the State Hospital (either with the initial referral
or in response to a request for additional data)
Once the State Hospital Accepts and the individual is being transported to the State Hospital
49
bull Once the State Hospital Accepts the individual follow the normal process to DC an individual using the Aftercare Status ldquoTransfer to State Hospital Acute Care Unitrdquo
bull Once this is done the individual will move to the tab ldquoCompleted State Hospital Transfer Requestsrdquo
A look into the Future
Future Enhancements
KPI dashboards for
program managers to
view current progress
Dashboards that show
demand and capacity at
a glance
Better data analytics to
include measuring KPIs
Enhancements for providers
to better communicate
challenges on their unit that
leads to true capacity
Secure Portal for ERrsquos to
check progress and updates
on their referrals
Secure messaging
through the portal for
referring and receiving
facilities
Moving to a cloud based system
Intuitive flow for denials referrals needing review and those that are clear to post
Intuitive screening for appropriate level of care and first available bed
Georgia Department of Behavioral Health amp Developmental Disabilities
Capacity Comparison
Volume of Beds Volume of Admissions
GA has been able to serve more individuals closer
to home with less capacity all due to better
coordination and transparency Each level of care
has been able to focus on individual care with
appropriate lengths of stay With live data KPI
indicators can drive the system
How it is done Who What Where When and Why
Who What Where
bull Who Referrals come from clinics individuals hospitals MCT Sheriffsjails and other professionals
bull The Census is for our contracted detox facilities BHCC Temporary Observation chairs Crisis Stabilization Beds Contracted hospital beds and the admissions teams for the State Hospitals
bull What Referring entities currently see the pre-admission form only The receiving facilities and DBHDD Staff have the ability to see the full supply and demand
bull Receiving facilities use the board for bed census 100 of the time they do not all use the referral board 100 of the time
bull Where BHLWEB is accessible 247 through a secure log in site
When and Why
bull When The board is updated live If a person is placed on the board it updates if someone reviews them it updates if someone is accepted or discharged the census updates
bull Why Providers use the board for multiple reasons bull Their contracts require it
bull The service is authorized by placing a head in a bed on the live census so it is tied to payment
bull DBHDD has worked hard to make it easier to utilize the system versus manually loading the information
Coordination and Transparency
bull Referrals are organized by wait time and are live
bull The triage is updated with every review
bull It is clear who has reviewed the referral and who has not
bull GCAL and DBHDD can see how many beds are available and the gender of those beds
bull The Pre-Admission form allows for labs to be uploaded for the receiving facility to view
bull Medical clearance and level of care are determine intuitively by the system
Coordination and Transparency
bull Examples of Data Elements the System Providesbull Key Performance Indicators
bull Length of Stay
bull Occupancy Rates
bull Denial Rates
bull Diversion Rates (ie stabilized in the crisis services center or temporary observation unit)
bull Wait times for acceptance and arrival
bull Volume of referrals for a given city county or region by presentation
bull Diagnosis at discharge
bull Average time to disposition by facility
Demonstration
Main Menu Options visible
depend on the permissions
for your log in
Receiving Facility Live
Board
Live Census
Referring Facility Forms
Referral Board
Menu Options
You can filter
by Age and
Regional
Location
You can
export to
Excel
Clinical
information
and
attachments
You can sort by
any column
header
You can review
completed
cases as well
as review the
referral history
Click Update to save your entry Cancel or X to leave without saving
31
Uploaded Documents
Some referring facilities have elected to upload referral
documentation If information has been uploaded for a
referral the Column ldquoPDF Triage Statusrdquo name will
change to ldquoReferral Docs Availablerdquo
Downloading Documents
Once you have placed an individual
under review highlight the row of
the individual whose documents
you want to download and click
here
Once you have clicked the Download RTR and Attachments Button the Download Attachments for Review form will appear
To place the IND in a State Contracted Bed
35
On BHL Web choose Beds Inventory Status
Click Beds Inventory
Status
Click on Edit in the row for the bed you selected for the new admission
36
In the Edit Beds Inventory Status Record choose ldquoOccupiedrdquo for Bed Status Yellow highlighted fields are required
37
To Discharge an IND from a Bed from the Web App Menu go to Beds Inventory Status click Editon the row of the IND discharginghellip
38
Click on Edit
Click Edit in the row for the bed
from which the IND is discharging
Select Discharged for Bed Status and
enter required information in orange
highlighted fields click Update to save
To get to the SH Transfer Process
39
To Start a New Request
40
Edit CSUSCB Transfer Data Form
41
bull Blue Sections are to be filled out by the
State Hospital Staff
bull Green Sections are filled out by the
CSUSCB Staff
To attach documentation click on the Browse Button
42
Locate the File you want to attach on your PC
43
Once you have selected the files you want to upload click on upload
44
When the State Hospital Updates or requests additional information the button at the top of the website will notify you
45
The individuals whose data has been updated will be highlighted in teal
46
Edit CSUSCB Transfer Data Form
47
bull If the State Hospital needs additional information it will be indicated with a check mark on the boxes below or in the State Hospital Awaiting Docs Notes
Additional Information
48
If you need to communicate anything to the State Hospital (either with the initial referral
or in response to a request for additional data)
Once the State Hospital Accepts and the individual is being transported to the State Hospital
49
bull Once the State Hospital Accepts the individual follow the normal process to DC an individual using the Aftercare Status ldquoTransfer to State Hospital Acute Care Unitrdquo
bull Once this is done the individual will move to the tab ldquoCompleted State Hospital Transfer Requestsrdquo
A look into the Future
Future Enhancements
KPI dashboards for
program managers to
view current progress
Dashboards that show
demand and capacity at
a glance
Better data analytics to
include measuring KPIs
Enhancements for providers
to better communicate
challenges on their unit that
leads to true capacity
Secure Portal for ERrsquos to
check progress and updates
on their referrals
Secure messaging
through the portal for
referring and receiving
facilities
Moving to a cloud based system
Intuitive flow for denials referrals needing review and those that are clear to post
Intuitive screening for appropriate level of care and first available bed
Georgia Department of Behavioral Health amp Developmental Disabilities
How it is done Who What Where When and Why
Who What Where
bull Who Referrals come from clinics individuals hospitals MCT Sheriffsjails and other professionals
bull The Census is for our contracted detox facilities BHCC Temporary Observation chairs Crisis Stabilization Beds Contracted hospital beds and the admissions teams for the State Hospitals
bull What Referring entities currently see the pre-admission form only The receiving facilities and DBHDD Staff have the ability to see the full supply and demand
bull Receiving facilities use the board for bed census 100 of the time they do not all use the referral board 100 of the time
bull Where BHLWEB is accessible 247 through a secure log in site
When and Why
bull When The board is updated live If a person is placed on the board it updates if someone reviews them it updates if someone is accepted or discharged the census updates
bull Why Providers use the board for multiple reasons bull Their contracts require it
bull The service is authorized by placing a head in a bed on the live census so it is tied to payment
bull DBHDD has worked hard to make it easier to utilize the system versus manually loading the information
Coordination and Transparency
bull Referrals are organized by wait time and are live
bull The triage is updated with every review
bull It is clear who has reviewed the referral and who has not
bull GCAL and DBHDD can see how many beds are available and the gender of those beds
bull The Pre-Admission form allows for labs to be uploaded for the receiving facility to view
bull Medical clearance and level of care are determine intuitively by the system
Coordination and Transparency
bull Examples of Data Elements the System Providesbull Key Performance Indicators
bull Length of Stay
bull Occupancy Rates
bull Denial Rates
bull Diversion Rates (ie stabilized in the crisis services center or temporary observation unit)
bull Wait times for acceptance and arrival
bull Volume of referrals for a given city county or region by presentation
bull Diagnosis at discharge
bull Average time to disposition by facility
Demonstration
Main Menu Options visible
depend on the permissions
for your log in
Receiving Facility Live
Board
Live Census
Referring Facility Forms
Referral Board
Menu Options
You can filter
by Age and
Regional
Location
You can
export to
Excel
Clinical
information
and
attachments
You can sort by
any column
header
You can review
completed
cases as well
as review the
referral history
Click Update to save your entry Cancel or X to leave without saving
31
Uploaded Documents
Some referring facilities have elected to upload referral
documentation If information has been uploaded for a
referral the Column ldquoPDF Triage Statusrdquo name will
change to ldquoReferral Docs Availablerdquo
Downloading Documents
Once you have placed an individual
under review highlight the row of
the individual whose documents
you want to download and click
here
Once you have clicked the Download RTR and Attachments Button the Download Attachments for Review form will appear
To place the IND in a State Contracted Bed
35
On BHL Web choose Beds Inventory Status
Click Beds Inventory
Status
Click on Edit in the row for the bed you selected for the new admission
36
In the Edit Beds Inventory Status Record choose ldquoOccupiedrdquo for Bed Status Yellow highlighted fields are required
37
To Discharge an IND from a Bed from the Web App Menu go to Beds Inventory Status click Editon the row of the IND discharginghellip
38
Click on Edit
Click Edit in the row for the bed
from which the IND is discharging
Select Discharged for Bed Status and
enter required information in orange
highlighted fields click Update to save
To get to the SH Transfer Process
39
To Start a New Request
40
Edit CSUSCB Transfer Data Form
41
bull Blue Sections are to be filled out by the
State Hospital Staff
bull Green Sections are filled out by the
CSUSCB Staff
To attach documentation click on the Browse Button
42
Locate the File you want to attach on your PC
43
Once you have selected the files you want to upload click on upload
44
When the State Hospital Updates or requests additional information the button at the top of the website will notify you
45
The individuals whose data has been updated will be highlighted in teal
46
Edit CSUSCB Transfer Data Form
47
bull If the State Hospital needs additional information it will be indicated with a check mark on the boxes below or in the State Hospital Awaiting Docs Notes
Additional Information
48
If you need to communicate anything to the State Hospital (either with the initial referral
or in response to a request for additional data)
Once the State Hospital Accepts and the individual is being transported to the State Hospital
49
bull Once the State Hospital Accepts the individual follow the normal process to DC an individual using the Aftercare Status ldquoTransfer to State Hospital Acute Care Unitrdquo
bull Once this is done the individual will move to the tab ldquoCompleted State Hospital Transfer Requestsrdquo
A look into the Future
Future Enhancements
KPI dashboards for
program managers to
view current progress
Dashboards that show
demand and capacity at
a glance
Better data analytics to
include measuring KPIs
Enhancements for providers
to better communicate
challenges on their unit that
leads to true capacity
Secure Portal for ERrsquos to
check progress and updates
on their referrals
Secure messaging
through the portal for
referring and receiving
facilities
Moving to a cloud based system
Intuitive flow for denials referrals needing review and those that are clear to post
Intuitive screening for appropriate level of care and first available bed
Georgia Department of Behavioral Health amp Developmental Disabilities
Who What Where
bull Who Referrals come from clinics individuals hospitals MCT Sheriffsjails and other professionals
bull The Census is for our contracted detox facilities BHCC Temporary Observation chairs Crisis Stabilization Beds Contracted hospital beds and the admissions teams for the State Hospitals
bull What Referring entities currently see the pre-admission form only The receiving facilities and DBHDD Staff have the ability to see the full supply and demand
bull Receiving facilities use the board for bed census 100 of the time they do not all use the referral board 100 of the time
bull Where BHLWEB is accessible 247 through a secure log in site
When and Why
bull When The board is updated live If a person is placed on the board it updates if someone reviews them it updates if someone is accepted or discharged the census updates
bull Why Providers use the board for multiple reasons bull Their contracts require it
bull The service is authorized by placing a head in a bed on the live census so it is tied to payment
bull DBHDD has worked hard to make it easier to utilize the system versus manually loading the information
Coordination and Transparency
bull Referrals are organized by wait time and are live
bull The triage is updated with every review
bull It is clear who has reviewed the referral and who has not
bull GCAL and DBHDD can see how many beds are available and the gender of those beds
bull The Pre-Admission form allows for labs to be uploaded for the receiving facility to view
bull Medical clearance and level of care are determine intuitively by the system
Coordination and Transparency
bull Examples of Data Elements the System Providesbull Key Performance Indicators
bull Length of Stay
bull Occupancy Rates
bull Denial Rates
bull Diversion Rates (ie stabilized in the crisis services center or temporary observation unit)
bull Wait times for acceptance and arrival
bull Volume of referrals for a given city county or region by presentation
bull Diagnosis at discharge
bull Average time to disposition by facility
Demonstration
Main Menu Options visible
depend on the permissions
for your log in
Receiving Facility Live
Board
Live Census
Referring Facility Forms
Referral Board
Menu Options
You can filter
by Age and
Regional
Location
You can
export to
Excel
Clinical
information
and
attachments
You can sort by
any column
header
You can review
completed
cases as well
as review the
referral history
Click Update to save your entry Cancel or X to leave without saving
31
Uploaded Documents
Some referring facilities have elected to upload referral
documentation If information has been uploaded for a
referral the Column ldquoPDF Triage Statusrdquo name will
change to ldquoReferral Docs Availablerdquo
Downloading Documents
Once you have placed an individual
under review highlight the row of
the individual whose documents
you want to download and click
here
Once you have clicked the Download RTR and Attachments Button the Download Attachments for Review form will appear
To place the IND in a State Contracted Bed
35
On BHL Web choose Beds Inventory Status
Click Beds Inventory
Status
Click on Edit in the row for the bed you selected for the new admission
36
In the Edit Beds Inventory Status Record choose ldquoOccupiedrdquo for Bed Status Yellow highlighted fields are required
37
To Discharge an IND from a Bed from the Web App Menu go to Beds Inventory Status click Editon the row of the IND discharginghellip
38
Click on Edit
Click Edit in the row for the bed
from which the IND is discharging
Select Discharged for Bed Status and
enter required information in orange
highlighted fields click Update to save
To get to the SH Transfer Process
39
To Start a New Request
40
Edit CSUSCB Transfer Data Form
41
bull Blue Sections are to be filled out by the
State Hospital Staff
bull Green Sections are filled out by the
CSUSCB Staff
To attach documentation click on the Browse Button
42
Locate the File you want to attach on your PC
43
Once you have selected the files you want to upload click on upload
44
When the State Hospital Updates or requests additional information the button at the top of the website will notify you
45
The individuals whose data has been updated will be highlighted in teal
46
Edit CSUSCB Transfer Data Form
47
bull If the State Hospital needs additional information it will be indicated with a check mark on the boxes below or in the State Hospital Awaiting Docs Notes
Additional Information
48
If you need to communicate anything to the State Hospital (either with the initial referral
or in response to a request for additional data)
Once the State Hospital Accepts and the individual is being transported to the State Hospital
49
bull Once the State Hospital Accepts the individual follow the normal process to DC an individual using the Aftercare Status ldquoTransfer to State Hospital Acute Care Unitrdquo
bull Once this is done the individual will move to the tab ldquoCompleted State Hospital Transfer Requestsrdquo
A look into the Future
Future Enhancements
KPI dashboards for
program managers to
view current progress
Dashboards that show
demand and capacity at
a glance
Better data analytics to
include measuring KPIs
Enhancements for providers
to better communicate
challenges on their unit that
leads to true capacity
Secure Portal for ERrsquos to
check progress and updates
on their referrals
Secure messaging
through the portal for
referring and receiving
facilities
Moving to a cloud based system
Intuitive flow for denials referrals needing review and those that are clear to post
Intuitive screening for appropriate level of care and first available bed
Georgia Department of Behavioral Health amp Developmental Disabilities
When and Why
bull When The board is updated live If a person is placed on the board it updates if someone reviews them it updates if someone is accepted or discharged the census updates
bull Why Providers use the board for multiple reasons bull Their contracts require it
bull The service is authorized by placing a head in a bed on the live census so it is tied to payment
bull DBHDD has worked hard to make it easier to utilize the system versus manually loading the information
Coordination and Transparency
bull Referrals are organized by wait time and are live
bull The triage is updated with every review
bull It is clear who has reviewed the referral and who has not
bull GCAL and DBHDD can see how many beds are available and the gender of those beds
bull The Pre-Admission form allows for labs to be uploaded for the receiving facility to view
bull Medical clearance and level of care are determine intuitively by the system
Coordination and Transparency
bull Examples of Data Elements the System Providesbull Key Performance Indicators
bull Length of Stay
bull Occupancy Rates
bull Denial Rates
bull Diversion Rates (ie stabilized in the crisis services center or temporary observation unit)
bull Wait times for acceptance and arrival
bull Volume of referrals for a given city county or region by presentation
bull Diagnosis at discharge
bull Average time to disposition by facility
Demonstration
Main Menu Options visible
depend on the permissions
for your log in
Receiving Facility Live
Board
Live Census
Referring Facility Forms
Referral Board
Menu Options
You can filter
by Age and
Regional
Location
You can
export to
Excel
Clinical
information
and
attachments
You can sort by
any column
header
You can review
completed
cases as well
as review the
referral history
Click Update to save your entry Cancel or X to leave without saving
31
Uploaded Documents
Some referring facilities have elected to upload referral
documentation If information has been uploaded for a
referral the Column ldquoPDF Triage Statusrdquo name will
change to ldquoReferral Docs Availablerdquo
Downloading Documents
Once you have placed an individual
under review highlight the row of
the individual whose documents
you want to download and click
here
Once you have clicked the Download RTR and Attachments Button the Download Attachments for Review form will appear
To place the IND in a State Contracted Bed
35
On BHL Web choose Beds Inventory Status
Click Beds Inventory
Status
Click on Edit in the row for the bed you selected for the new admission
36
In the Edit Beds Inventory Status Record choose ldquoOccupiedrdquo for Bed Status Yellow highlighted fields are required
37
To Discharge an IND from a Bed from the Web App Menu go to Beds Inventory Status click Editon the row of the IND discharginghellip
38
Click on Edit
Click Edit in the row for the bed
from which the IND is discharging
Select Discharged for Bed Status and
enter required information in orange
highlighted fields click Update to save
To get to the SH Transfer Process
39
To Start a New Request
40
Edit CSUSCB Transfer Data Form
41
bull Blue Sections are to be filled out by the
State Hospital Staff
bull Green Sections are filled out by the
CSUSCB Staff
To attach documentation click on the Browse Button
42
Locate the File you want to attach on your PC
43
Once you have selected the files you want to upload click on upload
44
When the State Hospital Updates or requests additional information the button at the top of the website will notify you
45
The individuals whose data has been updated will be highlighted in teal
46
Edit CSUSCB Transfer Data Form
47
bull If the State Hospital needs additional information it will be indicated with a check mark on the boxes below or in the State Hospital Awaiting Docs Notes
Additional Information
48
If you need to communicate anything to the State Hospital (either with the initial referral
or in response to a request for additional data)
Once the State Hospital Accepts and the individual is being transported to the State Hospital
49
bull Once the State Hospital Accepts the individual follow the normal process to DC an individual using the Aftercare Status ldquoTransfer to State Hospital Acute Care Unitrdquo
bull Once this is done the individual will move to the tab ldquoCompleted State Hospital Transfer Requestsrdquo
A look into the Future
Future Enhancements
KPI dashboards for
program managers to
view current progress
Dashboards that show
demand and capacity at
a glance
Better data analytics to
include measuring KPIs
Enhancements for providers
to better communicate
challenges on their unit that
leads to true capacity
Secure Portal for ERrsquos to
check progress and updates
on their referrals
Secure messaging
through the portal for
referring and receiving
facilities
Moving to a cloud based system
Intuitive flow for denials referrals needing review and those that are clear to post
Intuitive screening for appropriate level of care and first available bed
Georgia Department of Behavioral Health amp Developmental Disabilities
Coordination and Transparency
bull Referrals are organized by wait time and are live
bull The triage is updated with every review
bull It is clear who has reviewed the referral and who has not
bull GCAL and DBHDD can see how many beds are available and the gender of those beds
bull The Pre-Admission form allows for labs to be uploaded for the receiving facility to view
bull Medical clearance and level of care are determine intuitively by the system
Coordination and Transparency
bull Examples of Data Elements the System Providesbull Key Performance Indicators
bull Length of Stay
bull Occupancy Rates
bull Denial Rates
bull Diversion Rates (ie stabilized in the crisis services center or temporary observation unit)
bull Wait times for acceptance and arrival
bull Volume of referrals for a given city county or region by presentation
bull Diagnosis at discharge
bull Average time to disposition by facility
Demonstration
Main Menu Options visible
depend on the permissions
for your log in
Receiving Facility Live
Board
Live Census
Referring Facility Forms
Referral Board
Menu Options
You can filter
by Age and
Regional
Location
You can
export to
Excel
Clinical
information
and
attachments
You can sort by
any column
header
You can review
completed
cases as well
as review the
referral history
Click Update to save your entry Cancel or X to leave without saving
31
Uploaded Documents
Some referring facilities have elected to upload referral
documentation If information has been uploaded for a
referral the Column ldquoPDF Triage Statusrdquo name will
change to ldquoReferral Docs Availablerdquo
Downloading Documents
Once you have placed an individual
under review highlight the row of
the individual whose documents
you want to download and click
here
Once you have clicked the Download RTR and Attachments Button the Download Attachments for Review form will appear
To place the IND in a State Contracted Bed
35
On BHL Web choose Beds Inventory Status
Click Beds Inventory
Status
Click on Edit in the row for the bed you selected for the new admission
36
In the Edit Beds Inventory Status Record choose ldquoOccupiedrdquo for Bed Status Yellow highlighted fields are required
37
To Discharge an IND from a Bed from the Web App Menu go to Beds Inventory Status click Editon the row of the IND discharginghellip
38
Click on Edit
Click Edit in the row for the bed
from which the IND is discharging
Select Discharged for Bed Status and
enter required information in orange
highlighted fields click Update to save
To get to the SH Transfer Process
39
To Start a New Request
40
Edit CSUSCB Transfer Data Form
41
bull Blue Sections are to be filled out by the
State Hospital Staff
bull Green Sections are filled out by the
CSUSCB Staff
To attach documentation click on the Browse Button
42
Locate the File you want to attach on your PC
43
Once you have selected the files you want to upload click on upload
44
When the State Hospital Updates or requests additional information the button at the top of the website will notify you
45
The individuals whose data has been updated will be highlighted in teal
46
Edit CSUSCB Transfer Data Form
47
bull If the State Hospital needs additional information it will be indicated with a check mark on the boxes below or in the State Hospital Awaiting Docs Notes
Additional Information
48
If you need to communicate anything to the State Hospital (either with the initial referral
or in response to a request for additional data)
Once the State Hospital Accepts and the individual is being transported to the State Hospital
49
bull Once the State Hospital Accepts the individual follow the normal process to DC an individual using the Aftercare Status ldquoTransfer to State Hospital Acute Care Unitrdquo
bull Once this is done the individual will move to the tab ldquoCompleted State Hospital Transfer Requestsrdquo
A look into the Future
Future Enhancements
KPI dashboards for
program managers to
view current progress
Dashboards that show
demand and capacity at
a glance
Better data analytics to
include measuring KPIs
Enhancements for providers
to better communicate
challenges on their unit that
leads to true capacity
Secure Portal for ERrsquos to
check progress and updates
on their referrals
Secure messaging
through the portal for
referring and receiving
facilities
Moving to a cloud based system
Intuitive flow for denials referrals needing review and those that are clear to post
Intuitive screening for appropriate level of care and first available bed
Georgia Department of Behavioral Health amp Developmental Disabilities
Coordination and Transparency
bull Examples of Data Elements the System Providesbull Key Performance Indicators
bull Length of Stay
bull Occupancy Rates
bull Denial Rates
bull Diversion Rates (ie stabilized in the crisis services center or temporary observation unit)
bull Wait times for acceptance and arrival
bull Volume of referrals for a given city county or region by presentation
bull Diagnosis at discharge
bull Average time to disposition by facility
Demonstration
Main Menu Options visible
depend on the permissions
for your log in
Receiving Facility Live
Board
Live Census
Referring Facility Forms
Referral Board
Menu Options
You can filter
by Age and
Regional
Location
You can
export to
Excel
Clinical
information
and
attachments
You can sort by
any column
header
You can review
completed
cases as well
as review the
referral history
Click Update to save your entry Cancel or X to leave without saving
31
Uploaded Documents
Some referring facilities have elected to upload referral
documentation If information has been uploaded for a
referral the Column ldquoPDF Triage Statusrdquo name will
change to ldquoReferral Docs Availablerdquo
Downloading Documents
Once you have placed an individual
under review highlight the row of
the individual whose documents
you want to download and click
here
Once you have clicked the Download RTR and Attachments Button the Download Attachments for Review form will appear
To place the IND in a State Contracted Bed
35
On BHL Web choose Beds Inventory Status
Click Beds Inventory
Status
Click on Edit in the row for the bed you selected for the new admission
36
In the Edit Beds Inventory Status Record choose ldquoOccupiedrdquo for Bed Status Yellow highlighted fields are required
37
To Discharge an IND from a Bed from the Web App Menu go to Beds Inventory Status click Editon the row of the IND discharginghellip
38
Click on Edit
Click Edit in the row for the bed
from which the IND is discharging
Select Discharged for Bed Status and
enter required information in orange
highlighted fields click Update to save
To get to the SH Transfer Process
39
To Start a New Request
40
Edit CSUSCB Transfer Data Form
41
bull Blue Sections are to be filled out by the
State Hospital Staff
bull Green Sections are filled out by the
CSUSCB Staff
To attach documentation click on the Browse Button
42
Locate the File you want to attach on your PC
43
Once you have selected the files you want to upload click on upload
44
When the State Hospital Updates or requests additional information the button at the top of the website will notify you
45
The individuals whose data has been updated will be highlighted in teal
46
Edit CSUSCB Transfer Data Form
47
bull If the State Hospital needs additional information it will be indicated with a check mark on the boxes below or in the State Hospital Awaiting Docs Notes
Additional Information
48
If you need to communicate anything to the State Hospital (either with the initial referral
or in response to a request for additional data)
Once the State Hospital Accepts and the individual is being transported to the State Hospital
49
bull Once the State Hospital Accepts the individual follow the normal process to DC an individual using the Aftercare Status ldquoTransfer to State Hospital Acute Care Unitrdquo
bull Once this is done the individual will move to the tab ldquoCompleted State Hospital Transfer Requestsrdquo
A look into the Future
Future Enhancements
KPI dashboards for
program managers to
view current progress
Dashboards that show
demand and capacity at
a glance
Better data analytics to
include measuring KPIs
Enhancements for providers
to better communicate
challenges on their unit that
leads to true capacity
Secure Portal for ERrsquos to
check progress and updates
on their referrals
Secure messaging
through the portal for
referring and receiving
facilities
Moving to a cloud based system
Intuitive flow for denials referrals needing review and those that are clear to post
Intuitive screening for appropriate level of care and first available bed
Georgia Department of Behavioral Health amp Developmental Disabilities
Demonstration
Main Menu Options visible
depend on the permissions
for your log in
Receiving Facility Live
Board
Live Census
Referring Facility Forms
Referral Board
Menu Options
You can filter
by Age and
Regional
Location
You can
export to
Excel
Clinical
information
and
attachments
You can sort by
any column
header
You can review
completed
cases as well
as review the
referral history
Click Update to save your entry Cancel or X to leave without saving
31
Uploaded Documents
Some referring facilities have elected to upload referral
documentation If information has been uploaded for a
referral the Column ldquoPDF Triage Statusrdquo name will
change to ldquoReferral Docs Availablerdquo
Downloading Documents
Once you have placed an individual
under review highlight the row of
the individual whose documents
you want to download and click
here
Once you have clicked the Download RTR and Attachments Button the Download Attachments for Review form will appear
To place the IND in a State Contracted Bed
35
On BHL Web choose Beds Inventory Status
Click Beds Inventory
Status
Click on Edit in the row for the bed you selected for the new admission
36
In the Edit Beds Inventory Status Record choose ldquoOccupiedrdquo for Bed Status Yellow highlighted fields are required
37
To Discharge an IND from a Bed from the Web App Menu go to Beds Inventory Status click Editon the row of the IND discharginghellip
38
Click on Edit
Click Edit in the row for the bed
from which the IND is discharging
Select Discharged for Bed Status and
enter required information in orange
highlighted fields click Update to save
To get to the SH Transfer Process
39
To Start a New Request
40
Edit CSUSCB Transfer Data Form
41
bull Blue Sections are to be filled out by the
State Hospital Staff
bull Green Sections are filled out by the
CSUSCB Staff
To attach documentation click on the Browse Button
42
Locate the File you want to attach on your PC
43
Once you have selected the files you want to upload click on upload
44
When the State Hospital Updates or requests additional information the button at the top of the website will notify you
45
The individuals whose data has been updated will be highlighted in teal
46
Edit CSUSCB Transfer Data Form
47
bull If the State Hospital needs additional information it will be indicated with a check mark on the boxes below or in the State Hospital Awaiting Docs Notes
Additional Information
48
If you need to communicate anything to the State Hospital (either with the initial referral
or in response to a request for additional data)
Once the State Hospital Accepts and the individual is being transported to the State Hospital
49
bull Once the State Hospital Accepts the individual follow the normal process to DC an individual using the Aftercare Status ldquoTransfer to State Hospital Acute Care Unitrdquo
bull Once this is done the individual will move to the tab ldquoCompleted State Hospital Transfer Requestsrdquo
A look into the Future
Future Enhancements
KPI dashboards for
program managers to
view current progress
Dashboards that show
demand and capacity at
a glance
Better data analytics to
include measuring KPIs
Enhancements for providers
to better communicate
challenges on their unit that
leads to true capacity
Secure Portal for ERrsquos to
check progress and updates
on their referrals
Secure messaging
through the portal for
referring and receiving
facilities
Moving to a cloud based system
Intuitive flow for denials referrals needing review and those that are clear to post
Intuitive screening for appropriate level of care and first available bed
Georgia Department of Behavioral Health amp Developmental Disabilities
Main Menu Options visible
depend on the permissions
for your log in
Receiving Facility Live
Board
Live Census
Referring Facility Forms
Referral Board
Menu Options
You can filter
by Age and
Regional
Location
You can
export to
Excel
Clinical
information
and
attachments
You can sort by
any column
header
You can review
completed
cases as well
as review the
referral history
Click Update to save your entry Cancel or X to leave without saving
31
Uploaded Documents
Some referring facilities have elected to upload referral
documentation If information has been uploaded for a
referral the Column ldquoPDF Triage Statusrdquo name will
change to ldquoReferral Docs Availablerdquo
Downloading Documents
Once you have placed an individual
under review highlight the row of
the individual whose documents
you want to download and click
here
Once you have clicked the Download RTR and Attachments Button the Download Attachments for Review form will appear
To place the IND in a State Contracted Bed
35
On BHL Web choose Beds Inventory Status
Click Beds Inventory
Status
Click on Edit in the row for the bed you selected for the new admission
36
In the Edit Beds Inventory Status Record choose ldquoOccupiedrdquo for Bed Status Yellow highlighted fields are required
37
To Discharge an IND from a Bed from the Web App Menu go to Beds Inventory Status click Editon the row of the IND discharginghellip
38
Click on Edit
Click Edit in the row for the bed
from which the IND is discharging
Select Discharged for Bed Status and
enter required information in orange
highlighted fields click Update to save
To get to the SH Transfer Process
39
To Start a New Request
40
Edit CSUSCB Transfer Data Form
41
bull Blue Sections are to be filled out by the
State Hospital Staff
bull Green Sections are filled out by the
CSUSCB Staff
To attach documentation click on the Browse Button
42
Locate the File you want to attach on your PC
43
Once you have selected the files you want to upload click on upload
44
When the State Hospital Updates or requests additional information the button at the top of the website will notify you
45
The individuals whose data has been updated will be highlighted in teal
46
Edit CSUSCB Transfer Data Form
47
bull If the State Hospital needs additional information it will be indicated with a check mark on the boxes below or in the State Hospital Awaiting Docs Notes
Additional Information
48
If you need to communicate anything to the State Hospital (either with the initial referral
or in response to a request for additional data)
Once the State Hospital Accepts and the individual is being transported to the State Hospital
49
bull Once the State Hospital Accepts the individual follow the normal process to DC an individual using the Aftercare Status ldquoTransfer to State Hospital Acute Care Unitrdquo
bull Once this is done the individual will move to the tab ldquoCompleted State Hospital Transfer Requestsrdquo
A look into the Future
Future Enhancements
KPI dashboards for
program managers to
view current progress
Dashboards that show
demand and capacity at
a glance
Better data analytics to
include measuring KPIs
Enhancements for providers
to better communicate
challenges on their unit that
leads to true capacity
Secure Portal for ERrsquos to
check progress and updates
on their referrals
Secure messaging
through the portal for
referring and receiving
facilities
Moving to a cloud based system
Intuitive flow for denials referrals needing review and those that are clear to post
Intuitive screening for appropriate level of care and first available bed
Georgia Department of Behavioral Health amp Developmental Disabilities
Referral Board
Menu Options
You can filter
by Age and
Regional
Location
You can
export to
Excel
Clinical
information
and
attachments
You can sort by
any column
header
You can review
completed
cases as well
as review the
referral history
Click Update to save your entry Cancel or X to leave without saving
31
Uploaded Documents
Some referring facilities have elected to upload referral
documentation If information has been uploaded for a
referral the Column ldquoPDF Triage Statusrdquo name will
change to ldquoReferral Docs Availablerdquo
Downloading Documents
Once you have placed an individual
under review highlight the row of
the individual whose documents
you want to download and click
here
Once you have clicked the Download RTR and Attachments Button the Download Attachments for Review form will appear
To place the IND in a State Contracted Bed
35
On BHL Web choose Beds Inventory Status
Click Beds Inventory
Status
Click on Edit in the row for the bed you selected for the new admission
36
In the Edit Beds Inventory Status Record choose ldquoOccupiedrdquo for Bed Status Yellow highlighted fields are required
37
To Discharge an IND from a Bed from the Web App Menu go to Beds Inventory Status click Editon the row of the IND discharginghellip
38
Click on Edit
Click Edit in the row for the bed
from which the IND is discharging
Select Discharged for Bed Status and
enter required information in orange
highlighted fields click Update to save
To get to the SH Transfer Process
39
To Start a New Request
40
Edit CSUSCB Transfer Data Form
41
bull Blue Sections are to be filled out by the
State Hospital Staff
bull Green Sections are filled out by the
CSUSCB Staff
To attach documentation click on the Browse Button
42
Locate the File you want to attach on your PC
43
Once you have selected the files you want to upload click on upload
44
When the State Hospital Updates or requests additional information the button at the top of the website will notify you
45
The individuals whose data has been updated will be highlighted in teal
46
Edit CSUSCB Transfer Data Form
47
bull If the State Hospital needs additional information it will be indicated with a check mark on the boxes below or in the State Hospital Awaiting Docs Notes
Additional Information
48
If you need to communicate anything to the State Hospital (either with the initial referral
or in response to a request for additional data)
Once the State Hospital Accepts and the individual is being transported to the State Hospital
49
bull Once the State Hospital Accepts the individual follow the normal process to DC an individual using the Aftercare Status ldquoTransfer to State Hospital Acute Care Unitrdquo
bull Once this is done the individual will move to the tab ldquoCompleted State Hospital Transfer Requestsrdquo
A look into the Future
Future Enhancements
KPI dashboards for
program managers to
view current progress
Dashboards that show
demand and capacity at
a glance
Better data analytics to
include measuring KPIs
Enhancements for providers
to better communicate
challenges on their unit that
leads to true capacity
Secure Portal for ERrsquos to
check progress and updates
on their referrals
Secure messaging
through the portal for
referring and receiving
facilities
Moving to a cloud based system
Intuitive flow for denials referrals needing review and those that are clear to post
Intuitive screening for appropriate level of care and first available bed
Georgia Department of Behavioral Health amp Developmental Disabilities
Menu Options
You can filter
by Age and
Regional
Location
You can
export to
Excel
Clinical
information
and
attachments
You can sort by
any column
header
You can review
completed
cases as well
as review the
referral history
Click Update to save your entry Cancel or X to leave without saving
31
Uploaded Documents
Some referring facilities have elected to upload referral
documentation If information has been uploaded for a
referral the Column ldquoPDF Triage Statusrdquo name will
change to ldquoReferral Docs Availablerdquo
Downloading Documents
Once you have placed an individual
under review highlight the row of
the individual whose documents
you want to download and click
here
Once you have clicked the Download RTR and Attachments Button the Download Attachments for Review form will appear
To place the IND in a State Contracted Bed
35
On BHL Web choose Beds Inventory Status
Click Beds Inventory
Status
Click on Edit in the row for the bed you selected for the new admission
36
In the Edit Beds Inventory Status Record choose ldquoOccupiedrdquo for Bed Status Yellow highlighted fields are required
37
To Discharge an IND from a Bed from the Web App Menu go to Beds Inventory Status click Editon the row of the IND discharginghellip
38
Click on Edit
Click Edit in the row for the bed
from which the IND is discharging
Select Discharged for Bed Status and
enter required information in orange
highlighted fields click Update to save
To get to the SH Transfer Process
39
To Start a New Request
40
Edit CSUSCB Transfer Data Form
41
bull Blue Sections are to be filled out by the
State Hospital Staff
bull Green Sections are filled out by the
CSUSCB Staff
To attach documentation click on the Browse Button
42
Locate the File you want to attach on your PC
43
Once you have selected the files you want to upload click on upload
44
When the State Hospital Updates or requests additional information the button at the top of the website will notify you
45
The individuals whose data has been updated will be highlighted in teal
46
Edit CSUSCB Transfer Data Form
47
bull If the State Hospital needs additional information it will be indicated with a check mark on the boxes below or in the State Hospital Awaiting Docs Notes
Additional Information
48
If you need to communicate anything to the State Hospital (either with the initial referral
or in response to a request for additional data)
Once the State Hospital Accepts and the individual is being transported to the State Hospital
49
bull Once the State Hospital Accepts the individual follow the normal process to DC an individual using the Aftercare Status ldquoTransfer to State Hospital Acute Care Unitrdquo
bull Once this is done the individual will move to the tab ldquoCompleted State Hospital Transfer Requestsrdquo
A look into the Future
Future Enhancements
KPI dashboards for
program managers to
view current progress
Dashboards that show
demand and capacity at
a glance
Better data analytics to
include measuring KPIs
Enhancements for providers
to better communicate
challenges on their unit that
leads to true capacity
Secure Portal for ERrsquos to
check progress and updates
on their referrals
Secure messaging
through the portal for
referring and receiving
facilities
Moving to a cloud based system
Intuitive flow for denials referrals needing review and those that are clear to post
Intuitive screening for appropriate level of care and first available bed
Georgia Department of Behavioral Health amp Developmental Disabilities
Click Update to save your entry Cancel or X to leave without saving
31
Uploaded Documents
Some referring facilities have elected to upload referral
documentation If information has been uploaded for a
referral the Column ldquoPDF Triage Statusrdquo name will
change to ldquoReferral Docs Availablerdquo
Downloading Documents
Once you have placed an individual
under review highlight the row of
the individual whose documents
you want to download and click
here
Once you have clicked the Download RTR and Attachments Button the Download Attachments for Review form will appear
To place the IND in a State Contracted Bed
35
On BHL Web choose Beds Inventory Status
Click Beds Inventory
Status
Click on Edit in the row for the bed you selected for the new admission
36
In the Edit Beds Inventory Status Record choose ldquoOccupiedrdquo for Bed Status Yellow highlighted fields are required
37
To Discharge an IND from a Bed from the Web App Menu go to Beds Inventory Status click Editon the row of the IND discharginghellip
38
Click on Edit
Click Edit in the row for the bed
from which the IND is discharging
Select Discharged for Bed Status and
enter required information in orange
highlighted fields click Update to save
To get to the SH Transfer Process
39
To Start a New Request
40
Edit CSUSCB Transfer Data Form
41
bull Blue Sections are to be filled out by the
State Hospital Staff
bull Green Sections are filled out by the
CSUSCB Staff
To attach documentation click on the Browse Button
42
Locate the File you want to attach on your PC
43
Once you have selected the files you want to upload click on upload
44
When the State Hospital Updates or requests additional information the button at the top of the website will notify you
45
The individuals whose data has been updated will be highlighted in teal
46
Edit CSUSCB Transfer Data Form
47
bull If the State Hospital needs additional information it will be indicated with a check mark on the boxes below or in the State Hospital Awaiting Docs Notes
Additional Information
48
If you need to communicate anything to the State Hospital (either with the initial referral
or in response to a request for additional data)
Once the State Hospital Accepts and the individual is being transported to the State Hospital
49
bull Once the State Hospital Accepts the individual follow the normal process to DC an individual using the Aftercare Status ldquoTransfer to State Hospital Acute Care Unitrdquo
bull Once this is done the individual will move to the tab ldquoCompleted State Hospital Transfer Requestsrdquo
A look into the Future
Future Enhancements
KPI dashboards for
program managers to
view current progress
Dashboards that show
demand and capacity at
a glance
Better data analytics to
include measuring KPIs
Enhancements for providers
to better communicate
challenges on their unit that
leads to true capacity
Secure Portal for ERrsquos to
check progress and updates
on their referrals
Secure messaging
through the portal for
referring and receiving
facilities
Moving to a cloud based system
Intuitive flow for denials referrals needing review and those that are clear to post
Intuitive screening for appropriate level of care and first available bed
Georgia Department of Behavioral Health amp Developmental Disabilities
Uploaded Documents
Some referring facilities have elected to upload referral
documentation If information has been uploaded for a
referral the Column ldquoPDF Triage Statusrdquo name will
change to ldquoReferral Docs Availablerdquo
Downloading Documents
Once you have placed an individual
under review highlight the row of
the individual whose documents
you want to download and click
here
Once you have clicked the Download RTR and Attachments Button the Download Attachments for Review form will appear
To place the IND in a State Contracted Bed
35
On BHL Web choose Beds Inventory Status
Click Beds Inventory
Status
Click on Edit in the row for the bed you selected for the new admission
36
In the Edit Beds Inventory Status Record choose ldquoOccupiedrdquo for Bed Status Yellow highlighted fields are required
37
To Discharge an IND from a Bed from the Web App Menu go to Beds Inventory Status click Editon the row of the IND discharginghellip
38
Click on Edit
Click Edit in the row for the bed
from which the IND is discharging
Select Discharged for Bed Status and
enter required information in orange
highlighted fields click Update to save
To get to the SH Transfer Process
39
To Start a New Request
40
Edit CSUSCB Transfer Data Form
41
bull Blue Sections are to be filled out by the
State Hospital Staff
bull Green Sections are filled out by the
CSUSCB Staff
To attach documentation click on the Browse Button
42
Locate the File you want to attach on your PC
43
Once you have selected the files you want to upload click on upload
44
When the State Hospital Updates or requests additional information the button at the top of the website will notify you
45
The individuals whose data has been updated will be highlighted in teal
46
Edit CSUSCB Transfer Data Form
47
bull If the State Hospital needs additional information it will be indicated with a check mark on the boxes below or in the State Hospital Awaiting Docs Notes
Additional Information
48
If you need to communicate anything to the State Hospital (either with the initial referral
or in response to a request for additional data)
Once the State Hospital Accepts and the individual is being transported to the State Hospital
49
bull Once the State Hospital Accepts the individual follow the normal process to DC an individual using the Aftercare Status ldquoTransfer to State Hospital Acute Care Unitrdquo
bull Once this is done the individual will move to the tab ldquoCompleted State Hospital Transfer Requestsrdquo
A look into the Future
Future Enhancements
KPI dashboards for
program managers to
view current progress
Dashboards that show
demand and capacity at
a glance
Better data analytics to
include measuring KPIs
Enhancements for providers
to better communicate
challenges on their unit that
leads to true capacity
Secure Portal for ERrsquos to
check progress and updates
on their referrals
Secure messaging
through the portal for
referring and receiving
facilities
Moving to a cloud based system
Intuitive flow for denials referrals needing review and those that are clear to post
Intuitive screening for appropriate level of care and first available bed
Georgia Department of Behavioral Health amp Developmental Disabilities
Downloading Documents
Once you have placed an individual
under review highlight the row of
the individual whose documents
you want to download and click
here
Once you have clicked the Download RTR and Attachments Button the Download Attachments for Review form will appear
To place the IND in a State Contracted Bed
35
On BHL Web choose Beds Inventory Status
Click Beds Inventory
Status
Click on Edit in the row for the bed you selected for the new admission
36
In the Edit Beds Inventory Status Record choose ldquoOccupiedrdquo for Bed Status Yellow highlighted fields are required
37
To Discharge an IND from a Bed from the Web App Menu go to Beds Inventory Status click Editon the row of the IND discharginghellip
38
Click on Edit
Click Edit in the row for the bed
from which the IND is discharging
Select Discharged for Bed Status and
enter required information in orange
highlighted fields click Update to save
To get to the SH Transfer Process
39
To Start a New Request
40
Edit CSUSCB Transfer Data Form
41
bull Blue Sections are to be filled out by the
State Hospital Staff
bull Green Sections are filled out by the
CSUSCB Staff
To attach documentation click on the Browse Button
42
Locate the File you want to attach on your PC
43
Once you have selected the files you want to upload click on upload
44
When the State Hospital Updates or requests additional information the button at the top of the website will notify you
45
The individuals whose data has been updated will be highlighted in teal
46
Edit CSUSCB Transfer Data Form
47
bull If the State Hospital needs additional information it will be indicated with a check mark on the boxes below or in the State Hospital Awaiting Docs Notes
Additional Information
48
If you need to communicate anything to the State Hospital (either with the initial referral
or in response to a request for additional data)
Once the State Hospital Accepts and the individual is being transported to the State Hospital
49
bull Once the State Hospital Accepts the individual follow the normal process to DC an individual using the Aftercare Status ldquoTransfer to State Hospital Acute Care Unitrdquo
bull Once this is done the individual will move to the tab ldquoCompleted State Hospital Transfer Requestsrdquo
A look into the Future
Future Enhancements
KPI dashboards for
program managers to
view current progress
Dashboards that show
demand and capacity at
a glance
Better data analytics to
include measuring KPIs
Enhancements for providers
to better communicate
challenges on their unit that
leads to true capacity
Secure Portal for ERrsquos to
check progress and updates
on their referrals
Secure messaging
through the portal for
referring and receiving
facilities
Moving to a cloud based system
Intuitive flow for denials referrals needing review and those that are clear to post
Intuitive screening for appropriate level of care and first available bed
Georgia Department of Behavioral Health amp Developmental Disabilities
Once you have clicked the Download RTR and Attachments Button the Download Attachments for Review form will appear
To place the IND in a State Contracted Bed
35
On BHL Web choose Beds Inventory Status
Click Beds Inventory
Status
Click on Edit in the row for the bed you selected for the new admission
36
In the Edit Beds Inventory Status Record choose ldquoOccupiedrdquo for Bed Status Yellow highlighted fields are required
37
To Discharge an IND from a Bed from the Web App Menu go to Beds Inventory Status click Editon the row of the IND discharginghellip
38
Click on Edit
Click Edit in the row for the bed
from which the IND is discharging
Select Discharged for Bed Status and
enter required information in orange
highlighted fields click Update to save
To get to the SH Transfer Process
39
To Start a New Request
40
Edit CSUSCB Transfer Data Form
41
bull Blue Sections are to be filled out by the
State Hospital Staff
bull Green Sections are filled out by the
CSUSCB Staff
To attach documentation click on the Browse Button
42
Locate the File you want to attach on your PC
43
Once you have selected the files you want to upload click on upload
44
When the State Hospital Updates or requests additional information the button at the top of the website will notify you
45
The individuals whose data has been updated will be highlighted in teal
46
Edit CSUSCB Transfer Data Form
47
bull If the State Hospital needs additional information it will be indicated with a check mark on the boxes below or in the State Hospital Awaiting Docs Notes
Additional Information
48
If you need to communicate anything to the State Hospital (either with the initial referral
or in response to a request for additional data)
Once the State Hospital Accepts and the individual is being transported to the State Hospital
49
bull Once the State Hospital Accepts the individual follow the normal process to DC an individual using the Aftercare Status ldquoTransfer to State Hospital Acute Care Unitrdquo
bull Once this is done the individual will move to the tab ldquoCompleted State Hospital Transfer Requestsrdquo
A look into the Future
Future Enhancements
KPI dashboards for
program managers to
view current progress
Dashboards that show
demand and capacity at
a glance
Better data analytics to
include measuring KPIs
Enhancements for providers
to better communicate
challenges on their unit that
leads to true capacity
Secure Portal for ERrsquos to
check progress and updates
on their referrals
Secure messaging
through the portal for
referring and receiving
facilities
Moving to a cloud based system
Intuitive flow for denials referrals needing review and those that are clear to post
Intuitive screening for appropriate level of care and first available bed
Georgia Department of Behavioral Health amp Developmental Disabilities
To place the IND in a State Contracted Bed
35
On BHL Web choose Beds Inventory Status
Click Beds Inventory
Status
Click on Edit in the row for the bed you selected for the new admission
36
In the Edit Beds Inventory Status Record choose ldquoOccupiedrdquo for Bed Status Yellow highlighted fields are required
37
To Discharge an IND from a Bed from the Web App Menu go to Beds Inventory Status click Editon the row of the IND discharginghellip
38
Click on Edit
Click Edit in the row for the bed
from which the IND is discharging
Select Discharged for Bed Status and
enter required information in orange
highlighted fields click Update to save
To get to the SH Transfer Process
39
To Start a New Request
40
Edit CSUSCB Transfer Data Form
41
bull Blue Sections are to be filled out by the
State Hospital Staff
bull Green Sections are filled out by the
CSUSCB Staff
To attach documentation click on the Browse Button
42
Locate the File you want to attach on your PC
43
Once you have selected the files you want to upload click on upload
44
When the State Hospital Updates or requests additional information the button at the top of the website will notify you
45
The individuals whose data has been updated will be highlighted in teal
46
Edit CSUSCB Transfer Data Form
47
bull If the State Hospital needs additional information it will be indicated with a check mark on the boxes below or in the State Hospital Awaiting Docs Notes
Additional Information
48
If you need to communicate anything to the State Hospital (either with the initial referral
or in response to a request for additional data)
Once the State Hospital Accepts and the individual is being transported to the State Hospital
49
bull Once the State Hospital Accepts the individual follow the normal process to DC an individual using the Aftercare Status ldquoTransfer to State Hospital Acute Care Unitrdquo
bull Once this is done the individual will move to the tab ldquoCompleted State Hospital Transfer Requestsrdquo
A look into the Future
Future Enhancements
KPI dashboards for
program managers to
view current progress
Dashboards that show
demand and capacity at
a glance
Better data analytics to
include measuring KPIs
Enhancements for providers
to better communicate
challenges on their unit that
leads to true capacity
Secure Portal for ERrsquos to
check progress and updates
on their referrals
Secure messaging
through the portal for
referring and receiving
facilities
Moving to a cloud based system
Intuitive flow for denials referrals needing review and those that are clear to post
Intuitive screening for appropriate level of care and first available bed
Georgia Department of Behavioral Health amp Developmental Disabilities
Click on Edit in the row for the bed you selected for the new admission
36
In the Edit Beds Inventory Status Record choose ldquoOccupiedrdquo for Bed Status Yellow highlighted fields are required
37
To Discharge an IND from a Bed from the Web App Menu go to Beds Inventory Status click Editon the row of the IND discharginghellip
38
Click on Edit
Click Edit in the row for the bed
from which the IND is discharging
Select Discharged for Bed Status and
enter required information in orange
highlighted fields click Update to save
To get to the SH Transfer Process
39
To Start a New Request
40
Edit CSUSCB Transfer Data Form
41
bull Blue Sections are to be filled out by the
State Hospital Staff
bull Green Sections are filled out by the
CSUSCB Staff
To attach documentation click on the Browse Button
42
Locate the File you want to attach on your PC
43
Once you have selected the files you want to upload click on upload
44
When the State Hospital Updates or requests additional information the button at the top of the website will notify you
45
The individuals whose data has been updated will be highlighted in teal
46
Edit CSUSCB Transfer Data Form
47
bull If the State Hospital needs additional information it will be indicated with a check mark on the boxes below or in the State Hospital Awaiting Docs Notes
Additional Information
48
If you need to communicate anything to the State Hospital (either with the initial referral
or in response to a request for additional data)
Once the State Hospital Accepts and the individual is being transported to the State Hospital
49
bull Once the State Hospital Accepts the individual follow the normal process to DC an individual using the Aftercare Status ldquoTransfer to State Hospital Acute Care Unitrdquo
bull Once this is done the individual will move to the tab ldquoCompleted State Hospital Transfer Requestsrdquo
A look into the Future
Future Enhancements
KPI dashboards for
program managers to
view current progress
Dashboards that show
demand and capacity at
a glance
Better data analytics to
include measuring KPIs
Enhancements for providers
to better communicate
challenges on their unit that
leads to true capacity
Secure Portal for ERrsquos to
check progress and updates
on their referrals
Secure messaging
through the portal for
referring and receiving
facilities
Moving to a cloud based system
Intuitive flow for denials referrals needing review and those that are clear to post
Intuitive screening for appropriate level of care and first available bed
Georgia Department of Behavioral Health amp Developmental Disabilities
In the Edit Beds Inventory Status Record choose ldquoOccupiedrdquo for Bed Status Yellow highlighted fields are required
37
To Discharge an IND from a Bed from the Web App Menu go to Beds Inventory Status click Editon the row of the IND discharginghellip
38
Click on Edit
Click Edit in the row for the bed
from which the IND is discharging
Select Discharged for Bed Status and
enter required information in orange
highlighted fields click Update to save
To get to the SH Transfer Process
39
To Start a New Request
40
Edit CSUSCB Transfer Data Form
41
bull Blue Sections are to be filled out by the
State Hospital Staff
bull Green Sections are filled out by the
CSUSCB Staff
To attach documentation click on the Browse Button
42
Locate the File you want to attach on your PC
43
Once you have selected the files you want to upload click on upload
44
When the State Hospital Updates or requests additional information the button at the top of the website will notify you
45
The individuals whose data has been updated will be highlighted in teal
46
Edit CSUSCB Transfer Data Form
47
bull If the State Hospital needs additional information it will be indicated with a check mark on the boxes below or in the State Hospital Awaiting Docs Notes
Additional Information
48
If you need to communicate anything to the State Hospital (either with the initial referral
or in response to a request for additional data)
Once the State Hospital Accepts and the individual is being transported to the State Hospital
49
bull Once the State Hospital Accepts the individual follow the normal process to DC an individual using the Aftercare Status ldquoTransfer to State Hospital Acute Care Unitrdquo
bull Once this is done the individual will move to the tab ldquoCompleted State Hospital Transfer Requestsrdquo
A look into the Future
Future Enhancements
KPI dashboards for
program managers to
view current progress
Dashboards that show
demand and capacity at
a glance
Better data analytics to
include measuring KPIs
Enhancements for providers
to better communicate
challenges on their unit that
leads to true capacity
Secure Portal for ERrsquos to
check progress and updates
on their referrals
Secure messaging
through the portal for
referring and receiving
facilities
Moving to a cloud based system
Intuitive flow for denials referrals needing review and those that are clear to post
Intuitive screening for appropriate level of care and first available bed
Georgia Department of Behavioral Health amp Developmental Disabilities
To Discharge an IND from a Bed from the Web App Menu go to Beds Inventory Status click Editon the row of the IND discharginghellip
38
Click on Edit
Click Edit in the row for the bed
from which the IND is discharging
Select Discharged for Bed Status and
enter required information in orange
highlighted fields click Update to save
To get to the SH Transfer Process
39
To Start a New Request
40
Edit CSUSCB Transfer Data Form
41
bull Blue Sections are to be filled out by the
State Hospital Staff
bull Green Sections are filled out by the
CSUSCB Staff
To attach documentation click on the Browse Button
42
Locate the File you want to attach on your PC
43
Once you have selected the files you want to upload click on upload
44
When the State Hospital Updates or requests additional information the button at the top of the website will notify you
45
The individuals whose data has been updated will be highlighted in teal
46
Edit CSUSCB Transfer Data Form
47
bull If the State Hospital needs additional information it will be indicated with a check mark on the boxes below or in the State Hospital Awaiting Docs Notes
Additional Information
48
If you need to communicate anything to the State Hospital (either with the initial referral
or in response to a request for additional data)
Once the State Hospital Accepts and the individual is being transported to the State Hospital
49
bull Once the State Hospital Accepts the individual follow the normal process to DC an individual using the Aftercare Status ldquoTransfer to State Hospital Acute Care Unitrdquo
bull Once this is done the individual will move to the tab ldquoCompleted State Hospital Transfer Requestsrdquo
A look into the Future
Future Enhancements
KPI dashboards for
program managers to
view current progress
Dashboards that show
demand and capacity at
a glance
Better data analytics to
include measuring KPIs
Enhancements for providers
to better communicate
challenges on their unit that
leads to true capacity
Secure Portal for ERrsquos to
check progress and updates
on their referrals
Secure messaging
through the portal for
referring and receiving
facilities
Moving to a cloud based system
Intuitive flow for denials referrals needing review and those that are clear to post
Intuitive screening for appropriate level of care and first available bed
Georgia Department of Behavioral Health amp Developmental Disabilities
To get to the SH Transfer Process
39
To Start a New Request
40
Edit CSUSCB Transfer Data Form
41
bull Blue Sections are to be filled out by the
State Hospital Staff
bull Green Sections are filled out by the
CSUSCB Staff
To attach documentation click on the Browse Button
42
Locate the File you want to attach on your PC
43
Once you have selected the files you want to upload click on upload
44
When the State Hospital Updates or requests additional information the button at the top of the website will notify you
45
The individuals whose data has been updated will be highlighted in teal
46
Edit CSUSCB Transfer Data Form
47
bull If the State Hospital needs additional information it will be indicated with a check mark on the boxes below or in the State Hospital Awaiting Docs Notes
Additional Information
48
If you need to communicate anything to the State Hospital (either with the initial referral
or in response to a request for additional data)
Once the State Hospital Accepts and the individual is being transported to the State Hospital
49
bull Once the State Hospital Accepts the individual follow the normal process to DC an individual using the Aftercare Status ldquoTransfer to State Hospital Acute Care Unitrdquo
bull Once this is done the individual will move to the tab ldquoCompleted State Hospital Transfer Requestsrdquo
A look into the Future
Future Enhancements
KPI dashboards for
program managers to
view current progress
Dashboards that show
demand and capacity at
a glance
Better data analytics to
include measuring KPIs
Enhancements for providers
to better communicate
challenges on their unit that
leads to true capacity
Secure Portal for ERrsquos to
check progress and updates
on their referrals
Secure messaging
through the portal for
referring and receiving
facilities
Moving to a cloud based system
Intuitive flow for denials referrals needing review and those that are clear to post
Intuitive screening for appropriate level of care and first available bed
Georgia Department of Behavioral Health amp Developmental Disabilities
To Start a New Request
40
Edit CSUSCB Transfer Data Form
41
bull Blue Sections are to be filled out by the
State Hospital Staff
bull Green Sections are filled out by the
CSUSCB Staff
To attach documentation click on the Browse Button
42
Locate the File you want to attach on your PC
43
Once you have selected the files you want to upload click on upload
44
When the State Hospital Updates or requests additional information the button at the top of the website will notify you
45
The individuals whose data has been updated will be highlighted in teal
46
Edit CSUSCB Transfer Data Form
47
bull If the State Hospital needs additional information it will be indicated with a check mark on the boxes below or in the State Hospital Awaiting Docs Notes
Additional Information
48
If you need to communicate anything to the State Hospital (either with the initial referral
or in response to a request for additional data)
Once the State Hospital Accepts and the individual is being transported to the State Hospital
49
bull Once the State Hospital Accepts the individual follow the normal process to DC an individual using the Aftercare Status ldquoTransfer to State Hospital Acute Care Unitrdquo
bull Once this is done the individual will move to the tab ldquoCompleted State Hospital Transfer Requestsrdquo
A look into the Future
Future Enhancements
KPI dashboards for
program managers to
view current progress
Dashboards that show
demand and capacity at
a glance
Better data analytics to
include measuring KPIs
Enhancements for providers
to better communicate
challenges on their unit that
leads to true capacity
Secure Portal for ERrsquos to
check progress and updates
on their referrals
Secure messaging
through the portal for
referring and receiving
facilities
Moving to a cloud based system
Intuitive flow for denials referrals needing review and those that are clear to post
Intuitive screening for appropriate level of care and first available bed
Georgia Department of Behavioral Health amp Developmental Disabilities
Edit CSUSCB Transfer Data Form
41
bull Blue Sections are to be filled out by the
State Hospital Staff
bull Green Sections are filled out by the
CSUSCB Staff
To attach documentation click on the Browse Button
42
Locate the File you want to attach on your PC
43
Once you have selected the files you want to upload click on upload
44
When the State Hospital Updates or requests additional information the button at the top of the website will notify you
45
The individuals whose data has been updated will be highlighted in teal
46
Edit CSUSCB Transfer Data Form
47
bull If the State Hospital needs additional information it will be indicated with a check mark on the boxes below or in the State Hospital Awaiting Docs Notes
Additional Information
48
If you need to communicate anything to the State Hospital (either with the initial referral
or in response to a request for additional data)
Once the State Hospital Accepts and the individual is being transported to the State Hospital
49
bull Once the State Hospital Accepts the individual follow the normal process to DC an individual using the Aftercare Status ldquoTransfer to State Hospital Acute Care Unitrdquo
bull Once this is done the individual will move to the tab ldquoCompleted State Hospital Transfer Requestsrdquo
A look into the Future
Future Enhancements
KPI dashboards for
program managers to
view current progress
Dashboards that show
demand and capacity at
a glance
Better data analytics to
include measuring KPIs
Enhancements for providers
to better communicate
challenges on their unit that
leads to true capacity
Secure Portal for ERrsquos to
check progress and updates
on their referrals
Secure messaging
through the portal for
referring and receiving
facilities
Moving to a cloud based system
Intuitive flow for denials referrals needing review and those that are clear to post
Intuitive screening for appropriate level of care and first available bed
Georgia Department of Behavioral Health amp Developmental Disabilities
To attach documentation click on the Browse Button
42
Locate the File you want to attach on your PC
43
Once you have selected the files you want to upload click on upload
44
When the State Hospital Updates or requests additional information the button at the top of the website will notify you
45
The individuals whose data has been updated will be highlighted in teal
46
Edit CSUSCB Transfer Data Form
47
bull If the State Hospital needs additional information it will be indicated with a check mark on the boxes below or in the State Hospital Awaiting Docs Notes
Additional Information
48
If you need to communicate anything to the State Hospital (either with the initial referral
or in response to a request for additional data)
Once the State Hospital Accepts and the individual is being transported to the State Hospital
49
bull Once the State Hospital Accepts the individual follow the normal process to DC an individual using the Aftercare Status ldquoTransfer to State Hospital Acute Care Unitrdquo
bull Once this is done the individual will move to the tab ldquoCompleted State Hospital Transfer Requestsrdquo
A look into the Future
Future Enhancements
KPI dashboards for
program managers to
view current progress
Dashboards that show
demand and capacity at
a glance
Better data analytics to
include measuring KPIs
Enhancements for providers
to better communicate
challenges on their unit that
leads to true capacity
Secure Portal for ERrsquos to
check progress and updates
on their referrals
Secure messaging
through the portal for
referring and receiving
facilities
Moving to a cloud based system
Intuitive flow for denials referrals needing review and those that are clear to post
Intuitive screening for appropriate level of care and first available bed
Georgia Department of Behavioral Health amp Developmental Disabilities
Locate the File you want to attach on your PC
43
Once you have selected the files you want to upload click on upload
44
When the State Hospital Updates or requests additional information the button at the top of the website will notify you
45
The individuals whose data has been updated will be highlighted in teal
46
Edit CSUSCB Transfer Data Form
47
bull If the State Hospital needs additional information it will be indicated with a check mark on the boxes below or in the State Hospital Awaiting Docs Notes
Additional Information
48
If you need to communicate anything to the State Hospital (either with the initial referral
or in response to a request for additional data)
Once the State Hospital Accepts and the individual is being transported to the State Hospital
49
bull Once the State Hospital Accepts the individual follow the normal process to DC an individual using the Aftercare Status ldquoTransfer to State Hospital Acute Care Unitrdquo
bull Once this is done the individual will move to the tab ldquoCompleted State Hospital Transfer Requestsrdquo
A look into the Future
Future Enhancements
KPI dashboards for
program managers to
view current progress
Dashboards that show
demand and capacity at
a glance
Better data analytics to
include measuring KPIs
Enhancements for providers
to better communicate
challenges on their unit that
leads to true capacity
Secure Portal for ERrsquos to
check progress and updates
on their referrals
Secure messaging
through the portal for
referring and receiving
facilities
Moving to a cloud based system
Intuitive flow for denials referrals needing review and those that are clear to post
Intuitive screening for appropriate level of care and first available bed
Georgia Department of Behavioral Health amp Developmental Disabilities
Once you have selected the files you want to upload click on upload
44
When the State Hospital Updates or requests additional information the button at the top of the website will notify you
45
The individuals whose data has been updated will be highlighted in teal
46
Edit CSUSCB Transfer Data Form
47
bull If the State Hospital needs additional information it will be indicated with a check mark on the boxes below or in the State Hospital Awaiting Docs Notes
Additional Information
48
If you need to communicate anything to the State Hospital (either with the initial referral
or in response to a request for additional data)
Once the State Hospital Accepts and the individual is being transported to the State Hospital
49
bull Once the State Hospital Accepts the individual follow the normal process to DC an individual using the Aftercare Status ldquoTransfer to State Hospital Acute Care Unitrdquo
bull Once this is done the individual will move to the tab ldquoCompleted State Hospital Transfer Requestsrdquo
A look into the Future
Future Enhancements
KPI dashboards for
program managers to
view current progress
Dashboards that show
demand and capacity at
a glance
Better data analytics to
include measuring KPIs
Enhancements for providers
to better communicate
challenges on their unit that
leads to true capacity
Secure Portal for ERrsquos to
check progress and updates
on their referrals
Secure messaging
through the portal for
referring and receiving
facilities
Moving to a cloud based system
Intuitive flow for denials referrals needing review and those that are clear to post
Intuitive screening for appropriate level of care and first available bed
Georgia Department of Behavioral Health amp Developmental Disabilities
When the State Hospital Updates or requests additional information the button at the top of the website will notify you
45
The individuals whose data has been updated will be highlighted in teal
46
Edit CSUSCB Transfer Data Form
47
bull If the State Hospital needs additional information it will be indicated with a check mark on the boxes below or in the State Hospital Awaiting Docs Notes
Additional Information
48
If you need to communicate anything to the State Hospital (either with the initial referral
or in response to a request for additional data)
Once the State Hospital Accepts and the individual is being transported to the State Hospital
49
bull Once the State Hospital Accepts the individual follow the normal process to DC an individual using the Aftercare Status ldquoTransfer to State Hospital Acute Care Unitrdquo
bull Once this is done the individual will move to the tab ldquoCompleted State Hospital Transfer Requestsrdquo
A look into the Future
Future Enhancements
KPI dashboards for
program managers to
view current progress
Dashboards that show
demand and capacity at
a glance
Better data analytics to
include measuring KPIs
Enhancements for providers
to better communicate
challenges on their unit that
leads to true capacity
Secure Portal for ERrsquos to
check progress and updates
on their referrals
Secure messaging
through the portal for
referring and receiving
facilities
Moving to a cloud based system
Intuitive flow for denials referrals needing review and those that are clear to post
Intuitive screening for appropriate level of care and first available bed
Georgia Department of Behavioral Health amp Developmental Disabilities
The individuals whose data has been updated will be highlighted in teal
46
Edit CSUSCB Transfer Data Form
47
bull If the State Hospital needs additional information it will be indicated with a check mark on the boxes below or in the State Hospital Awaiting Docs Notes
Additional Information
48
If you need to communicate anything to the State Hospital (either with the initial referral
or in response to a request for additional data)
Once the State Hospital Accepts and the individual is being transported to the State Hospital
49
bull Once the State Hospital Accepts the individual follow the normal process to DC an individual using the Aftercare Status ldquoTransfer to State Hospital Acute Care Unitrdquo
bull Once this is done the individual will move to the tab ldquoCompleted State Hospital Transfer Requestsrdquo
A look into the Future
Future Enhancements
KPI dashboards for
program managers to
view current progress
Dashboards that show
demand and capacity at
a glance
Better data analytics to
include measuring KPIs
Enhancements for providers
to better communicate
challenges on their unit that
leads to true capacity
Secure Portal for ERrsquos to
check progress and updates
on their referrals
Secure messaging
through the portal for
referring and receiving
facilities
Moving to a cloud based system
Intuitive flow for denials referrals needing review and those that are clear to post
Intuitive screening for appropriate level of care and first available bed
Georgia Department of Behavioral Health amp Developmental Disabilities
Edit CSUSCB Transfer Data Form
47
bull If the State Hospital needs additional information it will be indicated with a check mark on the boxes below or in the State Hospital Awaiting Docs Notes
Additional Information
48
If you need to communicate anything to the State Hospital (either with the initial referral
or in response to a request for additional data)
Once the State Hospital Accepts and the individual is being transported to the State Hospital
49
bull Once the State Hospital Accepts the individual follow the normal process to DC an individual using the Aftercare Status ldquoTransfer to State Hospital Acute Care Unitrdquo
bull Once this is done the individual will move to the tab ldquoCompleted State Hospital Transfer Requestsrdquo
A look into the Future
Future Enhancements
KPI dashboards for
program managers to
view current progress
Dashboards that show
demand and capacity at
a glance
Better data analytics to
include measuring KPIs
Enhancements for providers
to better communicate
challenges on their unit that
leads to true capacity
Secure Portal for ERrsquos to
check progress and updates
on their referrals
Secure messaging
through the portal for
referring and receiving
facilities
Moving to a cloud based system
Intuitive flow for denials referrals needing review and those that are clear to post
Intuitive screening for appropriate level of care and first available bed
Georgia Department of Behavioral Health amp Developmental Disabilities
Additional Information
48
If you need to communicate anything to the State Hospital (either with the initial referral
or in response to a request for additional data)
Once the State Hospital Accepts and the individual is being transported to the State Hospital
49
bull Once the State Hospital Accepts the individual follow the normal process to DC an individual using the Aftercare Status ldquoTransfer to State Hospital Acute Care Unitrdquo
bull Once this is done the individual will move to the tab ldquoCompleted State Hospital Transfer Requestsrdquo
A look into the Future
Future Enhancements
KPI dashboards for
program managers to
view current progress
Dashboards that show
demand and capacity at
a glance
Better data analytics to
include measuring KPIs
Enhancements for providers
to better communicate
challenges on their unit that
leads to true capacity
Secure Portal for ERrsquos to
check progress and updates
on their referrals
Secure messaging
through the portal for
referring and receiving
facilities
Moving to a cloud based system
Intuitive flow for denials referrals needing review and those that are clear to post
Intuitive screening for appropriate level of care and first available bed
Georgia Department of Behavioral Health amp Developmental Disabilities
Once the State Hospital Accepts and the individual is being transported to the State Hospital
49
bull Once the State Hospital Accepts the individual follow the normal process to DC an individual using the Aftercare Status ldquoTransfer to State Hospital Acute Care Unitrdquo
bull Once this is done the individual will move to the tab ldquoCompleted State Hospital Transfer Requestsrdquo
A look into the Future
Future Enhancements
KPI dashboards for
program managers to
view current progress
Dashboards that show
demand and capacity at
a glance
Better data analytics to
include measuring KPIs
Enhancements for providers
to better communicate
challenges on their unit that
leads to true capacity
Secure Portal for ERrsquos to
check progress and updates
on their referrals
Secure messaging
through the portal for
referring and receiving
facilities
Moving to a cloud based system
Intuitive flow for denials referrals needing review and those that are clear to post
Intuitive screening for appropriate level of care and first available bed
Georgia Department of Behavioral Health amp Developmental Disabilities
A look into the Future
Future Enhancements
KPI dashboards for
program managers to
view current progress
Dashboards that show
demand and capacity at
a glance
Better data analytics to
include measuring KPIs
Enhancements for providers
to better communicate
challenges on their unit that
leads to true capacity
Secure Portal for ERrsquos to
check progress and updates
on their referrals
Secure messaging
through the portal for
referring and receiving
facilities
Moving to a cloud based system
Intuitive flow for denials referrals needing review and those that are clear to post
Intuitive screening for appropriate level of care and first available bed
Georgia Department of Behavioral Health amp Developmental Disabilities
Future Enhancements
KPI dashboards for
program managers to
view current progress
Dashboards that show
demand and capacity at
a glance
Better data analytics to
include measuring KPIs
Enhancements for providers
to better communicate
challenges on their unit that
leads to true capacity
Secure Portal for ERrsquos to
check progress and updates
on their referrals
Secure messaging
through the portal for
referring and receiving
facilities
Moving to a cloud based system
Intuitive flow for denials referrals needing review and those that are clear to post
Intuitive screening for appropriate level of care and first available bed
Georgia Department of Behavioral Health amp Developmental Disabilities
Georgia Department of Behavioral Health amp Developmental Disabilities
