Gentlemen, Start Your Engines: Cloud Operations Management · © 2011 Cisco and/or its affiliates. All rights reserved. Cisco Confidential 1 Gentlemen, Start Your Engines: Cloud Operations

© 2011 Cisco and/or its affiliates. All rights reserved. Cisco Confidential 1

Gentlemen, Start Your Engines:

Cloud Operations Management

Brad Banerd

Data Center Practice Lead


Agenda

Observation

Getting Started

Facilitating Cloud Adoption

DC Migration to Cloud

Customer Migration to Cloud

Recap

Cases to Study


3

Public Private Hybrid CommunityDeployment

Models

ServiceModels

Software as a Service (SaaS)

Platform as a Service (PaaS)

Infrastructure as a Service (IaaS)

EssentialCharacteristics

On-Demand Self Service

Broad Network Access

ResourcePooling

(Capacity Planning)

Rapid ElasticityMeasured Service

Source: http://www.csrc.nist.gov/groups/SNS/cloud-computing/index.html


• Successful Cloud depends on Operational aspectsmore than previous data centre technologies.

• “It’s how you fly the plane...”



• Cloud Operations Management baked into Plan-Build phases

• Three parallel tracks are required:

• Cloud Infrastructure

• Cloud Orchestration

• Cloud Operations




• Cloud Infrastructure -



Hardware and Software





• Cloud Orchestration –


Build up Orchestration

Software Engineering

Methodologies






• Cloud Operations -Assurance

(Monitoring)

Admin Repair Metering

(Billing)

Tools

Processes

Metrics



Forecast

&

Business

Case

Service DefinitionService needsCostingExisting capabilitiesTimescales to market

LAUNCH

Service DesignProcesses TechnologyTools Skills SLA’s

Service Implementation

POC Pilot Expand

Internal IT

Requirements

Gap Analysis

Implementation

and

Migration

Use Case

High Level Service Definition

Service Development Roadmap

High Level Architecture &

Design

Support Model

Process and Policy

Frameworks

High-Level Skills Matrix Cost Model

High Level

Business

Case

Service Launch StrategyOutbound communicationsImprove ongoing operational efficiency

Source: GlassHouse Consulting



Service

Catalog

Web

Portal

Client/us

er

IT Support

PublicCloud

. . . Compute

Storage

Network

Compute

Storage

Network

Compute

Storage

Network

Private

Cloud

Virtual Infrastructure

VMVM

DC

Interconnect

Orchestration

& CMDB

Chargeback

Model

Operational

ProcessesSLAs

Security


• Successful Cloud depends to significant degree on the

Software domain.

• Large, complex, integration:

• Beyond traditional Operations Management disciplines.


Orchestration

Resource Management

Service Management

Business Interfaces and User Portals

Application Management Virtualisation Management Network Management Storage Management IT Asset Management Server Management

BMC Bladelogic OS Provisioning Server

Bladelogic Server Automation Suite

VMware vCenterInfoVista

(resold by Cisco)EMC Control CenterNavisphere/Celera

BMC Atrium CMDB

BMC Asset Configuration Management

VMware vCenter

Event Management and Correlation

Perf and Capacity Mgmt Usage Accounting

Cisco Info Center

BMC Performance Manager

VMware ChargeBack

Integration and Middleware Configuration ManagementChange Management

Incident Management Analytics and Decision Support

Accounting

BMC Bladelogic Server Automation

Progress Software ESBEnterprise System Bus

Web Services

BMC Dashboards

BMC Asset

BMC Remedy Asset Management

OSS/BSS Services Portal

Bladelogic Server Automation

VMware CapacityIQ

Work Flow

BMC Atrium Orchestrator:Run Book Automation, Remedy Developer Studio Analyzer

High Availability / DR

Security SSO and 2FA

EMC RSA Envision

Cisco TACACS Server

Cisco Security Agent

newScale FrontOffice Suite

EMC SDRFSymmetrix Rem Data Fax

VMware vCenter SRMSite Recovery Manager

BMC Capacity Management

Remedy Change and Release Management

BMC Bladelogic Application Release Mgr

EMC Avamar (VTL)EMC Replication Mgr

EMC Data Protection Advisor

EMC Symmetrix V-MaxEMC Ionix Network

Config Mgr (Voyence)

Remedy Configuration Management

NetCool CIC(resold by Cisco)

BMC Analytics

BMC Remedy Self Service

BMC Remedy Service Desk

BMC Dashboards

BMC Analytics

EMC StorageScopeTrend Antivirus

Cisco Tidal Automation Engine VMware vCenter Orchestrator

Legend

Part of a Suite

Optional


Orchestration

Resource Management (Provisioning, Patch, Configurations and Compliance Management)

Service Management

Business Interfaces and User Portals

Appln & Database Mgmt Virtualisation Management Network Management Storage Management Configuration Management Server Management



VMware vCenterEMC Control CenterNavisphere/Celera

BMC Atrium CMDB

BMC Atrium Discovery &Dependency Mapping

Bladelogic Server Automn & Compliance

Perf and Capacity Mgmt Usage Accounting

BMC ProactiveNet

VMware ChargeBack

Integration and Middleware Change ManagementAsset Management

Incident Management(OSS tender selection or BMC Remedy ITSM Suite)

Analytics and Decision Support

Accounting

Progress Software ESBEnterprise System Bus

Web Services

BMC Remedy Asset Configuration Mgnt

OSS/BSS Services Portal

VMware CapacityIQ

Work Flow

BMC Atrium Orchestrator & BMC Cloud Extension Pack

High Availability / DR

VMware vCenter SRMSite Recovery Manager

BMC Capacity Management

BMC Bladelogic Release Management

EMC Avamar (VTL)EMC Replication Mgr

EMC Data Protection Advisor

BMC My Services Portal (Cloud Extension Pack)

Monitoring

Event Correlation

BMC ProactiveNet

BMC Bladelogic Network Automation

BMC Atrium Service Level Management

CiscoNetFlow

BMC EntuityNetwork Monitoring

Optional - BMC Dashboard & Analysis

BMC Remedy Change Management

BMC Remedy Asset Management

BMC Entuity

Cisco UCS ManagerCisco DCN

Cisco Fabric Manager

Actual Customer Architecture



Technology Architecture

Network Compute Storage

End-to-End Security

Service Orchestration

CMDB

End User

Customer Portal Scheduling Ordering Price Management Dashboard Financial Quality SLA

Infrastructure

Architecture Abstraction

(Includes EMS and

Domain Managers) Service Catalogue Asset Inventory

Mappings /

Relationships Human Resources

Infrastructure Management

Service Delivery Service Management

Optimization Selection (SDLC/BCP) Quality Cost SLA

Capacity Planning Allocate/Entitlement PerformanceCompute, Network, Storage Usage

RTO/RPO

HW/SW Management

Commission/Decommission

Problem Detection-RCA

Facilities UsageMaintenance/Avail. Windows

Audits Enablement (On/Off)Security and Governance

CapEx/OpEx (Time Unit Hrs)

Penalties

Operations Fulfillment Assurance Metering and Billing Commitment


• Cloud touches entire Services Management Operation.

• Services Management Maturity must increase ...

• Need:

• Cloud Operations Transformation Blueprint.

• Event Management / Correlation / Enrichment.

• Federated CMDB – Links Orchestration with Operations.

• Must get the data model right or none of above will work.



Overview:

Comprehensive automation through

service orchestration to provide on-

demand rapid deployment of resources

Modular PoD-based design, enabling

cost-effective resource-pool growth

Virtualization-aware resources

Validated multi-tenant design to provide

end-to-end security across platforms

Benefits:

Simplified architecture

Streamline operations and improve

efficiencies across data center

Reduce costs and resources to achieve

isolation and compliance

Operational Efficiency

10GE

4G

Services

Chassis

10GE

LANSA

N

Storage

Tiers

Stateless

Compute

Virtual

ComputeVirtual

Network

Unified

Fabric

DC

Edge/Core

Router


Lifecycle

Management

Policies &

GovernanceApprovals & Controls

Standardized IT Offerings

Define and Publish

Standard Options

Architecture & IT

Management

Review Offerings,

Get Quotes

Self-Service

Developers

Self-Service IT Storefront

Report

Consumption

Tracking for Pay-Per-Use

Chargeback

or Showback

22

Security

Ops

DR

Network Storage

Orchestrate Delivery

Process Coordination and

Delivery Automation

TEO

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I

Phase 1

I

Phase 2

I

Phase 3

I

Phase 4

I

Phase 5

I

Ongoing

Dis

co

very

Req

uir

em

en

ts

Defin

itio

nA

rch

itec

ture

Pilo

tG

row

Service Development

Develop Business Strategy

Interviews and/or workshops, assessment of the current

customer environment. Capture metrics to build a high level

services strategy and financial model that identify target

customers, revenue, volumes, types of services and projections.

Define service requirements mapping to Services Strategy. Define Classes of Service.

Define Performance, Capacity, Availability and Forecast growth requirements in Service

Catalogue. Identify use cases, and high level architecture patterns.

Define Technology

Architecture

Deploy

Pilot

Implement

Operational Processes

Document Target State Architecture for Service Catalogue including both

the Virtualised Data Centre Architecture and Operations Management

(OSS) Architecture. Define Service Management Framework (ITIL)

Build Pilot for Quick Consolidation Wins. Include

Cisco Advanced Services to provide skills &

expertise to reduce risk

Implement new Operating Procedures across

all tenants, implement new culture

Project initiated with customer

Op

era

te

Scale Cloud Offering Scale out

Bu

sin

ess

Tra

ck

Tech

no

log

y

Tra

ck

© 2011 Cisco and/or its affiliates. All rights reserved. Cisco Confidential 24Cisco Confidential© 2010 Cisco and/or its affiliates. All rights reserved. 24Cisco Confidential 24© 2010 Cisco and/or its affiliates. All rights reserved.

TRACK 0 Architecture and Program Lifecycle Management

TRACK 1 Discover and Require Validation

TRACK 2 Application Migration - Current and Future Workload Characterization

TRACK 3 Cloud Operations Management

TRACK 4 Cloud Management and Automation

Service Catalog:

Chargeback:

Orchestration:

Assurance:

(CAP, Fault, SLA)

TRACK 5 Technology Architecture and Security

TRACK 6 Cloud Facilities & Energy Efficiency

TRACK 7 Cloud IT Transformation Roadmap – The Customer’s Cloud Strategy

Blueprint

Week 1 2 3 4 5 6 7 8 9 10 11 12 13 14 15 16 17 18

Program Management Office

Architecture Management Office

Transformational Roadmap

RequirementsDiscoveryWorkshops

LaunchPreparation

Value AnalysisStrategy and Transitional Analysis

Benchmark Energy EfficiencyFacilities Inspection and Assessment

Technology & Security Architecture BlueprintE2E Architecture and Security AnalysisRequirements

Requirements

Requirements BlueprintDesignAnalysis




RequirementsWorkload TargetState Architecture

Zoning and TieringWork Analysis

Requirements BlueprintDesignOperational Processand Tools Analysis



Capacity Management

Availability Management

Change Management

Operational Processes

Management

Design Tools

Performance and Monitoring

Tools/Technology

KPIs

Baseline

Success Factors

Metrics

Role

Skills

Certifications (VCP, FCoE)

People

Availability Standards

Technology Standards.

Application Deployment Standards.

Governance

Reporting

Organization Alignment

Team Responsibilities

Organization

• Operational Changes:

Tools

Processes

People/Organization

• Manage in a different way to exploit newly migrated solution

E.g. Manage the new solution (e.g. VDI) rather than individual components (PCs, Networks)


• Unified management of three distinct but dependent architectures

• Address by establishing -

• Integrated multi-tier incident/problem management

• Cloud Operations Multi-Vendor SPOC

(Extension of Customer Operations Management)

Cloud

Virtual

Physical


• Equip Operations Team with new skills training and processes:

• Multi-disciplinary technical skills – networking, storage, compute

• New skills - architecture, orchestration, and software integration

• New processes, functions, and management tools

• Address by establishing -

• Cloud Operations Management Office

(Similar to traditional NOC)


Plan Build Run - Optimize



• Value of Cloud can only be realised when it’s used.

• On-boarding of applications and users:

• Large enterprises will look and function like internal SPs.

• Get ready to function like internal SPs.

• Service offerings, SLAs, migration assistance, delivery cost accounting, programs to drive adoption, attracting users ...


• Establish in-house or externally sourced migration capability

• Discovery

• Migration Strategy

• Risk Assessment and Management

• Sequencing

• Migration Plan

• Execution



• Discovery



• Sequencing

• Migration Plan

• Execution



• Discovery



• Sequencing

• Migration Plan

• Execution



• Discovery



• Sequencing

• Migration Plan

• Execution

And so on ...



Successful Cloud depends on Operations

...

1. Depends on Software Domain

2. Must increase Service Management Maturity

3. Unified Operations Management of Cloud, Virtual, and Physical

4. New skills, training, and processes for Operations Team

5. Progressively function like Service Providers



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Thank you.Thank you.

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Gentlemen, Start Your Engines: Cloud Operations Management · © 2011 Cisco and/or its affiliates. All rights reserved. Cisco Confidential 1 Gentlemen, Start Your Engines: Cloud Operations