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Genpact to Leverage Smart Enterprise Processes (SEPSM)
Proprietary
Methodology to Optimize Manipal Health Enterprises’ Hospital
Services
NEW DELHI, November 10, 2010 – Genpact Limited (NYSE: G), a
global leader in business
process and technology management, today announced a five-year
contract with Manipal Health
Enterprises Pvt. Limited (MHE), one of the largest tertiary care
hospital chains in India. Genpact
will implement process optimization programs for MHE’s 11
hospitals across India by leveraging its
proprietary Smart Enterprise Processes (SEPSM)
methodology.
Under this engagement, Genpact will help MHE improve its
business outcomes by driving
efficiencies in each hospital’s sourcing, supply chain
management, material handling and utilization
to provide significant cost deflation and positively impact
patient care and streamline patient flow.
“We strongly believe that Genpact’s deep domain experience in
process optimization and
management, with global experience in delivering similar
solutions to the healthcare industry, will
enhance our hospital services that will, in turn, help us
provide the best medical care to our
patients, without increasing our overhead costs.” said Rajen
Padukone, CEO, Manipal Health
Enterprises.
This unique engagement, advised by TPI (a leading global
sourcing advisory firm), is based on a
business-outcome model and will deliver a measurable bottom line
impact for MHE by driving cost
efficiencies through process optimization and consolidation.
“This engagement is unique in several
ways in the business process services industry, especially in
terms of its risk-reward structure. It
probably offers a directional view of the next stage of
evolution in the industry,” said Sid Pai,
Partner and Managing Director, TPI India.
Genpact has successfully implemented SEP for a number of
hospitals in the U.S. resulting in the
optimization of 140 core processes in less than one year.
Genpact has also helped New Delhi-
based Lok Nayak Hospital and Dr. Ram Manohar Lohia Hospital to
optimize their emergency room
services.
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“Our partnership with Genpact underscores our commitment for
delivering high quality healthcare
supported by best-in-class processes to deliver world class
affordable patient care and experience
in our hospitals. We are excited at the potential strides we can
make toward improving patient
experience and by the future savings that the process
improvements will result in,” said Dr. Ranjan
Pai, CEO & MD, Manipal Education & Medical Group.
Commenting on the engagement with Manipal Health Enterprises,
N.V. ‘Tiger’ Tygarajan, Chief
Operating Officer of Genpact, said, “Genpact has partnered with
premier hospitals in India and
the U.S. to optimize processes that have resulted in improved
patient care and positive bottom line
impact. We are pioneering the use of end-to-end process
optimization using our SEP methodology
to directly impact cost efficiencies at MHE. Our teams will work
with MHE to re-engineer their
clinical and non-clinical processes to measurably increase
efficiency and productivity of patient care
staff.”
Genpact's healthcare practice specializes in increasing revenue,
reducing administrative costs and
improving cash flows for clients in the payer, provider, life
sciences, equipment manufacturing and
services segments. Genpact’s Lean Six Sigma and re-engineering
solutions leverage a unique
combination of custom technology, process excellence,
experienced staff and sound quality
management practices.
About Manipal Health Enterprises Pvt. Limited
Manipal Health Enterprises (MHE) is an integrated hospital
service system under a corporate structure thatprovides healthcare
from the minor smallest to the most complex medical problems. The
Manipal Group arepioneers in the Indian healthcare industry for
over 6 decades and with a proven pedigree of training the bestof
doctors through the various Medical schools operated by it,
nationally and globally, d has been deliveringstate-of-the-art
healthcare services that are curative and preventive in nature, to
both national andinternational patients world over. Driven by
clinical excellence, patient centricity and ethical practices
ManipalHealth Enterprises provides path-breaking medical services
and technologies in this new age of healthcare.The Manipal Group
through MHE and the Group’s teaching hospitals offers quaternary,
tertiary, secondaryand primary health care delivery services which
are covered over 15 Hospitals, 9 Primary Care Clinics and
55Community Health Programmes with a strength of 4,000 Beds, over
1000 Doctors and 1.5 Million Patientsannually.
About Genpact
Genpact is a global leader in business process and technology
management, offering a broad portfolio ofenterprise and
industry-specific services. The company manages over 3,000
processes for more than 400clients worldwide. Putting process in
the forefront, Genpact couples its deep process knowledge and
insightswith focused IT capabilities, targeted analytics and
pragmatic reengineering to deliver comprehensivesolutions for
clients. Lean and Six Sigma are an integral part of Genpact’s
culture and Genpact views themanagement of business processes as a
science. Genpact has developed Smart Enterprise Processes(SEP
SM), a groundbreaking, rigorously scientific methodology for
managing business processes, which
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focuses on optimizing process effectiveness in addition to
efficiency to deliver superior business outcomes.Services are
seamlessly delivered from a global network of centers to meet a
client’s business objectives,cultural and language needs and cost
reduction goals. Learn more at www.genpact.com.
For more information:
Nandini Kochar (Genpact Media Relations –
India) [email protected]+ 91 9811725578
Gail Marold (Genpact Media Relations –
U.S.) [email protected] + 1 (919) 345-3899
Arunita Dutta(For Genpact – India)[email protected] +91
9811740901
