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With the help of Bluetooth/Wi-Fi sensors and best practice security

checkpoint planning, Genève Aéroport (GVA) has been able to reduce

waiting times by half, and increase satisfactory performance days more

than 耂ve times.

Genève Aéroport (GVA), which is the 2nd busiest airport in Switzerland, has taken the

passenger experience and operational eciency to higher levels. By end of 2014, GVA

improved the existing security checkpoint layout and process and increased the

number of sta to cater for the increasing number of passengers. With these

measures, GVA has been able to reduce the average waiting time at security by 51%

from an average of 7 minutes to 3.5 minutes. In addition, the airport has increased the

number of days with satisfactory performance more than 耂ve times (from 54 days in

2014 to 297 days in 2015).

Equally, in 2014 a strategic decision was taken to optimize the planning and

performance evaluation of the security checkpoints at GVA. The airport adopted a

combined solution from Denmark-based BLIP Systems and Copenhagen Optimization

(C-OPT), to optimize the utilization of the resources and create operational and

managerial visibility with the help of real-time measurements and advanced data

intelligence.

The work of C-OPT includes passenger forecasts converted into a lane opening plan

securing the waiting time SLA as well as sta demand plans. The BlipTrack solution and

the C-OPT Security Performance Evaluation Tool, also known as SPET, allows GVA to

evaluate the performance of the checkpoints on a daily basis.

The combined solution measures and analyses all the key factors for queue

development, such as real-time queue and dwell time measurements, using BlipTrack

Bluetooth/Wi-Fi sensors, passenger forecasts vs actual, how actual opening of lanes

Genève Aéroport Cuts Wait Times by Half 

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complies with the plan and production per

lane. The insights enable the airport to

evaluate why the queue evolved like it did

and to analyze where to focus on

improvements.

With this information, the airport is todayable to quickly pinpoint the drivers of poor

performance, such as inaccurate

forecasting or the lack of sta. It has

enabled GVA to better plan stang

patterns and response promptly and

eectively to irregular operations and disruptions, preventing bottlenecks.

The improvements have enabled GVA to set new ambitious standards of service.

Today the airport aims for 85% of all passengers experiencing less than seven

minutes of waiting time in the security process and that no passengers are

allowed to wait more than 20 minutes.

“The security planning organization has

been taken to new levels with accurate

and trusted plans. This has allowed us to

plan for the days ahead, but also to make

unique daily plans for a whole year inadvance. This has signi耂cantly increased

the quality of the budgeting and capacity

planning.” says Ruben Jimenez, Head of 

Security at Genève Aéroport.

“BlipTrack and C-OPT have provided us with powerful tools which have allowed us to

gain a good understanding of the security check-point dynamics. In combination with

the operational experience of our security sta, we work in a more and more proactive

way. And most importantly our customers bene耂t directly by getting better service. We

are looking forward to have BLIP Systems and C-OPT by our side on our way forward.”

says Anita Filli, Project Manager Land-side Operations.

“We value the long-term cooperation with Genève Aéroport and their professional and

innovative approach in using data to ensure ecient operations and passenger

satisfaction. It has been a privilege to work with such dedicated people, from the 耂rst

BlipTrack installations at Central Security to now include several other airport

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processes, and from being used solely for measurements to also include prediction.

We look forward to be a part of Genève Aéroport ´s ongoing plan in becoming one of 

Europe's most progressive and service-minded airports,” says Kim Hermansen,

Engineer at BLIP Systems.

BlipTrack is successfully employed in optimization eorts in more than 25 international

airports, including Schiphol Airport in Amsterdam, JFK Airport in New York, TorontoPearson, Dubai, El-Prat Airport in Barcelona, Dulles Airport in Washington,

Copenhagen, Oslo, Malpensa and Linate Airports in Milano, Manchester,

Brussels, Dublin, San Diego, Helsinki, Auckland, Berlin, Montreal, Genève, Birmingham,

Bristol, Cincinnati, Brussels South Charleroi, Keavik, Billund and Aalborg. The solution

is also implemented in road trac in Switzerland, New Zealand, USA, UK, Denmark,

Sweden, Norway, Canada and Ireland. In recent years, the solution has also been rolled

out in ports in Denmark and UK, train stations in Holland, ski resorts in USA,

amusement parks, and at events all over the world.

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BlipTrack Indoor Sensor

BlipTrack Analysis Platform

BlipTrack Queue Measurement

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BlipTrack Queue Prediction

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Airport

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