Generating Tractionfor Change

19th May 2011Paul J Siegenthaler

How to laugh whilst rolling-out SAP

19th May 2011Paul J Siegenthaler

Generating Tractionfor Change

19th May 2011Paul J Siegenthaler

Generating Traction for Change

• Experience : M&A (and SAP)– Profound change– Lengthy process– Disruptive

Generating Traction for Change

• Experience : M&A (and SAP)– Profound change : fear of the unknown– Lengthy process : exhausting– Disruptive : impact on performance

A practitioner’s perspective …

Generating Traction for Change

• Experience : M&A (and SAP)– Profound change : fear of the unknown– Lengthy process : exhausting– Disruptive : impact on performance

• “Traction” for Change– Understanding– Curiosity– Attraction

– Energy–Means– Support

Motivation Ability

Generating Traction for Change

• Experience : M&A (and SAP)– Profound change : fear of the unknown– Lengthy process : exhausting– Disruptive : impact on performance

• “Traction” for Change– Understanding– Curiosity– Attraction

… I understand and relate… sounds exciting… something good for me

Generating Traction for Change

• Experience : M&A (and SAP)– Profound change : fear of the unknown– Lengthy process : exhausting– Disruptive : impact on performance

• “Traction” for Change– Understanding– Curiosity– Attraction

– Energy–Means– Support

– Energy–Means– Support ???

Training

In most projects, traction is lost …

• Management focused on “content”to the detriment of “execution”

• “What” instead of “What & How”• Understanding – Acceptance – Buy-in - Passion

seen as an academic change management exercise, rather than Management’s responsibility

• “Traction” for Change– Understanding– Curiosity– Attraction

– Energy–Means– Support

– Energy–Means– Support ???

Training

… and Training is the final straw !

• By the time training can begin:– Lack of resources = delays, stress– Budget overrun = cut back on training– Lack of communication = why should we do this?– Lack of involvement : your problem, not mine– Lack of energy : learning requires an effort

What “Training” can do to help …

• Get involved at the on-set of the project– Training always on the “radar screen”

• Coach the leadership– Awareness of impact of large projects– Communication– Behaviours and body language– Managing personal energy– … help them avoid the most common mistakes

• Stop thinking your Client already knows!

Avoidable Mistakes

• Over-simplification– Time, resource and effort– Simple task, no complex project management

• Myths– “Things ultimately fall into place”– “Our people learn on the job”

• Not involving “those who know”• Failure to maintain pace, energy and thrill !

In spite of companies’ trusted advisors…

A bad start … and heading for failure

• Over-simplification– Time, resource and effort– Simple task, no complex project management

• Myths– “Things ultimately fall into place”– “Our people learn on the job”

• Not involving “those who know”• Maintaining the pace, energy and thrill !

Expe

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ader

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A bad start … and heading for failure

• Over-simplification– Time, resource and effort– Simple task, no complex project management

• Myths– “Things ultimately fall into place”– “Our people learn on the job”

• Not involving “those who know”• Maintaining the pace, energy and thrill !

Expe

rienc

eLe

ader

shi

p

Get someone on board who

has done this before !

Management’s communication

skills (verbal and behavioural)

Doing it the right way

• Understanding• Curiosity• Attraction

• Energy• Means• Support

Creating TRACTION

Communication Pace (Tempo)

Same Reality, Different Understanding

Where Comms Go Wrong, and Why

• Communication most needed where the communicator was bad until now !

• Irrelevant message / wording / channel• Wrong answers : it’s OK to say “I don’t know”• Translations (more time, not just more resource!)

• ……• ……• ……• ……

• ……• ……• ……• ……

• ……• ……• ……• ……

• ……• ……• ……• ……

X 2.5

Creating the SENSATION of speed …

• Preparation• Governance• Issue resolution• Break the long journey

into stages• Having fun !

• Communication• Change Management• Managers' Behaviour• Sustaining Resilience• Contageous enthusiasm

Perceived Speed Accelerators

Creating the SENSATION of speed …

• Preparation• Governance• Issue resolution• Break the long journey

into stages• Having fun !

• Communication• Change Management• Managers' Behaviour• Sustaining Resilience• Contageous enthusiasm

Discovering Fun in the Work Environment

• Outdoor barbecue• Clown on Saturday• Sports club in nearby school• Head and shoulder massage (yes !)• Karaoke evenings• Stage end themed parties

• … the list is endless

Injecting some fun into SAP

Even consultants can have fun

Things YOU can do differently

• Training techniques and toolsnow very sophisticated and powerful

• Need to set the right environment for training to be effective– Training agenda at the onset of a programme

– Train the CLIENT before they attempt to train their own people! (communication, behaviours, personal awareness, body language,composure, stress management)

• … and then you might have a receptive audience to train

Thank youAny questions ?

www.psiegenthaler.com