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A description of the Makoto Service Policy concerning parts and Labor
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Service Dept. 303.766.3971 ext. 121
If you have any questions regarding this service bulletin please contact our service department. Email: [email protected] Phone: 303-766-3971 X121
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Service Bulletin General Service Policy
Effective Date: 10.01.2011
In a continuing effort to provide superior service and support to all installations, Makoto USA provides
parts and unlimited technical consulting help via telephone, internet or other means at Makoto USA’s
option.
The selling dealer agrees to provide or arrange for all labor to install and support the Makoto Arena.
The dealer may choose to charge separately for this labor expense or “bundle” this expense with a
service support package.
Makoto USA strongly encourages dealers to provide support packages to their customers and we have
created our own support packages to promote this expanded business opportunity for our dealers.
While Makoto will supply parts, training and expertise, the Dealer must
1) provide the labor to the customer for the ongoing support of the Makoto Arena, or
2) identify to Makoto USA an acceptable individual contact at the customer facility willing to
provide labor for the ongoing support of the Makoto Arena.
Said labor contact must be willing and able to accomplish the following tasks:
1) Remove and replace any component of the Makoto Arena including but not limited to: Target
Boards, Tower Controller Boards, Wiring cables; Monitors and Hard Drives
2) Where available, connect the Makoto Arena to the Internet
3) Receive and return parts to Makoto USA
4) Consult with Makoto USA technical support.
Parts Replacement/ Exchange:
When shipping replacement/warranty parts, Makoto USA will invoice (if credit terms are established), or
bill to credit card the cost of the replacement part and ship all products via the carrier of its choice using
“ground” or “regular” service. If customer desires faster service, then customer/dealer will be invoiced
for the difference in cost. Makoto USA will supply a prepaid shipping label for return shipment and
customer/dealer agrees to return defective part in a timely manner. Upon receipt of the returned part,
Makoto USA will promptly credit the customer/dealer for the charge for the part.
