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Jeff Tozzi General Manager - US State & Local Government

General Manager - US State & Local Government · Public facing Emergency Preparedness, Response and Recovery portal. Outcome of lessons learned from San Diego 2007 Firestorm, where

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Page 1: General Manager - US State & Local Government · Public facing Emergency Preparedness, Response and Recovery portal. Outcome of lessons learned from San Diego 2007 Firestorm, where

Jeff Tozzi

General Manager -US State & Local Government

Page 2: General Manager - US State & Local Government · Public facing Emergency Preparedness, Response and Recovery portal. Outcome of lessons learned from San Diego 2007 Firestorm, where

Thank YOU

Page 3: General Manager - US State & Local Government · Public facing Emergency Preparedness, Response and Recovery portal. Outcome of lessons learned from San Diego 2007 Firestorm, where

A Strategic and Trusted Partner……

Page 4: General Manager - US State & Local Government · Public facing Emergency Preparedness, Response and Recovery portal. Outcome of lessons learned from San Diego 2007 Firestorm, where

Local Revenue

For every dollar that Microsoft generates in a community, its partners make an average of $8.70

Local Employee & Corporate Impact

$600M+ in cash, software and time benefitting local nonprofits

Partner Ecosystem

Creating local jobs in each of our communities across the United States

Page 5: General Manager - US State & Local Government · Public facing Emergency Preparedness, Response and Recovery portal. Outcome of lessons learned from San Diego 2007 Firestorm, where
Page 6: General Manager - US State & Local Government · Public facing Emergency Preparedness, Response and Recovery portal. Outcome of lessons learned from San Diego 2007 Firestorm, where
Page 7: General Manager - US State & Local Government · Public facing Emergency Preparedness, Response and Recovery portal. Outcome of lessons learned from San Diego 2007 Firestorm, where

“The great reckoning of 2010 took us years to create and will be years in the fixing. It's not as if the economic crisis isn't plenty painful already. In government, as in life, there are cuts that injure and cuts that heal. As they continue to slog through the wreckage of the Great Recession, state and state and state and state and local leaders have a challenge to be local leaders have a challenge to be local leaders have a challenge to be local leaders have a challenge to be surgeons rather than hacks and make this surgeons rather than hacks and make this surgeons rather than hacks and make this surgeons rather than hacks and make this era of crisis into a season of era of crisis into a season of era of crisis into a season of era of crisis into a season of fresh fresh fresh fresh startsstartsstartsstarts.”.”.”.”

– TIME, June 17, 2010

Page 8: General Manager - US State & Local Government · Public facing Emergency Preparedness, Response and Recovery portal. Outcome of lessons learned from San Diego 2007 Firestorm, where

Implement economic recovery programs

Modernize government processes

Deliver services directly to citizens

Create more jobs and deal with new issues (e.g. environmental sustainability)

Broaden access to technology

Consolidate redundant investments

Facilitate transparency, accountability

Help ensure interoperation with LOB systems

Deliver IT innovation

Page 9: General Manager - US State & Local Government · Public facing Emergency Preparedness, Response and Recovery portal. Outcome of lessons learned from San Diego 2007 Firestorm, where

of IT budgets are spent maintaining inflexible & siloed

data center equipment

millennials enter the workforce each year

of organizations have a remote workforce

Increasingly Demanding EnvironmentCONSUMERIZATION

Of information workers report that they use at least

-purchased device at

95%

of large enterprise IT managers are at least in trial stage for cloudcloudcloudcloudcomputing initiatives

RISE OF THE CLOUD

Page 10: General Manager - US State & Local Government · Public facing Emergency Preparedness, Response and Recovery portal. Outcome of lessons learned from San Diego 2007 Firestorm, where

Help us…

Drive innovation

Save money & gain efficiencies

Enable our citizens

Support changing user expectations

What We Hear from Customers

Our goal:Help governments bridge the gap between their current reality and the citizen services they seek to provide.

Page 11: General Manager - US State & Local Government · Public facing Emergency Preparedness, Response and Recovery portal. Outcome of lessons learned from San Diego 2007 Firestorm, where

Real Impactfor a

Better Tomorrow

Improve your response time, coordination and intelligence sharing related to real-time events and activities affecting the safety of your communities.

Page 12: General Manager - US State & Local Government · Public facing Emergency Preparedness, Response and Recovery portal. Outcome of lessons learned from San Diego 2007 Firestorm, where

Real Impactfor a

Better Tomorrow

Streamline your complex health and human services decision processes, while enabling easier and secure access to information for citizens and employees.

Page 13: General Manager - US State & Local Government · Public facing Emergency Preparedness, Response and Recovery portal. Outcome of lessons learned from San Diego 2007 Firestorm, where

Real Impactfor a

Better Tomorrow

Deliver more efficient finance and administration services, while improving your interactions and transparency with citizens.

Page 14: General Manager - US State & Local Government · Public facing Emergency Preparedness, Response and Recovery portal. Outcome of lessons learned from San Diego 2007 Firestorm, where

Page 15: General Manager - US State & Local Government · Public facing Emergency Preparedness, Response and Recovery portal. Outcome of lessons learned from San Diego 2007 Firestorm, where
Page 16: General Manager - US State & Local Government · Public facing Emergency Preparedness, Response and Recovery portal. Outcome of lessons learned from San Diego 2007 Firestorm, where

Reduce Ongoing Costs of Traditional Phone

Systems

IT and business cost centers (security, voice-mail, audio conferencing) are thought of as a “fact of life” and many are often unaware that we can deliver better & more efficient functionality.

Page 17: General Manager - US State & Local Government · Public facing Emergency Preparedness, Response and Recovery portal. Outcome of lessons learned from San Diego 2007 Firestorm, where
Page 18: General Manager - US State & Local Government · Public facing Emergency Preparedness, Response and Recovery portal. Outcome of lessons learned from San Diego 2007 Firestorm, where
Page 19: General Manager - US State & Local Government · Public facing Emergency Preparedness, Response and Recovery portal. Outcome of lessons learned from San Diego 2007 Firestorm, where

Cloud | Obstacles

Page 20: General Manager - US State & Local Government · Public facing Emergency Preparedness, Response and Recovery portal. Outcome of lessons learned from San Diego 2007 Firestorm, where
Page 21: General Manager - US State & Local Government · Public facing Emergency Preparedness, Response and Recovery portal. Outcome of lessons learned from San Diego 2007 Firestorm, where

Evolution towards highly virtual and beyond to cloud

Page 22: General Manager - US State & Local Government · Public facing Emergency Preparedness, Response and Recovery portal. Outcome of lessons learned from San Diego 2007 Firestorm, where

Public

Deliver Best-in-Class Hybrid CloudCloud Flexibility

Hybrid support & the “Commons”Best experience with most-used appsTotal cost of ownership

Private Hybrid support & the “Commons”Best experience with most-used appsHigher-level services

PublicThe Microsoft Difference

Page 23: General Manager - US State & Local Government · Public facing Emergency Preparedness, Response and Recovery portal. Outcome of lessons learned from San Diego 2007 Firestorm, where

Microsoft Office 365

Over 1,300 State & Local Governments across the United States currently leveraging these services today

Page 24: General Manager - US State & Local Government · Public facing Emergency Preparedness, Response and Recovery portal. Outcome of lessons learned from San Diego 2007 Firestorm, where

app usage patterns

Predictable Bursting

Services with micro seasonality trends Peaks due to periodic increased demandIT complexity and wasted capacity

Server/Software Cost

Unpredictable Bursting

Unexpected/unplanned peak in demand Sudden spike impacts performance Can’t over provision for extreme cases

Server/Software Cost

Growing Fast

Successful services needs to grow/scale Keeping up w/ growth is big IT challenge Cannot provision hardware fast enough

Server/Software Cost

On and Off

On & off workloads (e.g. batch job)Over provisioned capacity is wasted Time to market can be cumbersome

Server/Software Cost

WHAT IF…• We could share the hardware and the

across applications, across organizations…

• We could scale up/down to closely match application needs & pay only for what I am using…

• Resilience was baked in

• Building applications was easier

The Windows Azure Platform

Page 25: General Manager - US State & Local Government · Public facing Emergency Preparedness, Response and Recovery portal. Outcome of lessons learned from San Diego 2007 Firestorm, where

Miami 311Miami 311Miami 311Miami 311

Open Open Open Open GovGovGovGov Data CatalogData CatalogData CatalogData Catalog

MyFloridaCensus.govMyFloridaCensus.govMyFloridaCensus.govMyFloridaCensus.gov

Microsoft Microsoft Microsoft Microsoft TownHallTownHallTownHallTownHall

Page 26: General Manager - US State & Local Government · Public facing Emergency Preparedness, Response and Recovery portal. Outcome of lessons learned from San Diego 2007 Firestorm, where

City of San Diego - Emergency Portal

Public facing Emergency Preparedness, Response and Recovery portal.

Outcome of lessons learned from San Diego 2007 Firestorm, where National Media published the URL, the website received 10 million hits and crashed.

Citizens can monitor and receive alerts about local events.

Combines three sites into one web presence. (Ready, Response, and Recovery)

Integrated with Bing Maps, social media sites and text messaging

Can be rapidly scaled to address event response.

Has minimal cost and maintenance during its Ready State.

Azure Themes:Provides elastic scale in minutes (millions of page views per hour)

Azure with CRM Online and Bing Maps integration

Reducing daily costs, and putting scale-out costs into the event response!

System resilience: Geographically dispersed

http://www.sdcountyemergency.com/http://www.adxstudio.com/

Page 27: General Manager - US State & Local Government · Public facing Emergency Preparedness, Response and Recovery portal. Outcome of lessons learned from San Diego 2007 Firestorm, where
Page 28: General Manager - US State & Local Government · Public facing Emergency Preparedness, Response and Recovery portal. Outcome of lessons learned from San Diego 2007 Firestorm, where

VirtualizedApplications

Auto-Cloud Tiering

Optimized, duplicated Snapshots

Cloud Snapshots

Geo-EnabledCloud Clones

StorSimple Hybrid Cloud Storage Appliance

Cloud as Secondary Data Center

Azure Storage

Primary Storage

Disk Based Backup Storage

Tape Infrastructure & Management

Archival Storage

Replicated Storage for Disaster Recovery

Offsite Locations Geo-Resilience

Storage Today

VirtualizedApplications

$$$$$ $

Page 29: General Manager - US State & Local Government · Public facing Emergency Preparedness, Response and Recovery portal. Outcome of lessons learned from San Diego 2007 Firestorm, where
Page 30: General Manager - US State & Local Government · Public facing Emergency Preparedness, Response and Recovery portal. Outcome of lessons learned from San Diego 2007 Firestorm, where

Windows To GoDirect AccessMobile Broadband

Touch First, Keyboard & MouseApps from the Windows StoreProductivity & LOB Desktop apps

Trusted Boot, BitLockerVirtual smartcardsDynamic Access Control

High Fidelity User ExperienceCost –effective storageResilient File System

No Compromise Business Tablet

New Possibilities in Mobile Productivity

Enhanced End-to-End Security

Virtualization Advancements

Devices & Experiences Users Want

Enterprise-GradeSolutionsEnterprise-GradeSolutions

Devices & Experiences Users Love

Page 31: General Manager - US State & Local Government · Public facing Emergency Preparedness, Response and Recovery portal. Outcome of lessons learned from San Diego 2007 Firestorm, where
Page 32: General Manager - US State & Local Government · Public facing Emergency Preparedness, Response and Recovery portal. Outcome of lessons learned from San Diego 2007 Firestorm, where

1

Critical Outage

48⁰Data Center Temp

Page 33: General Manager - US State & Local Government · Public facing Emergency Preparedness, Response and Recovery portal. Outcome of lessons learned from San Diego 2007 Firestorm, where
Page 34: General Manager - US State & Local Government · Public facing Emergency Preparedness, Response and Recovery portal. Outcome of lessons learned from San Diego 2007 Firestorm, where

Office 15Your Office Anywhere

People First IT ControlCloud-Ready Platform

Office as a Service

Office Across Devices

Page 35: General Manager - US State & Local Government · Public facing Emergency Preparedness, Response and Recovery portal. Outcome of lessons learned from San Diego 2007 Firestorm, where