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Dear Valued Guests and Friends of The Ivy,

As we continue to navigate through this very challenging and unprecedented time, we have

been closely monitoring the rapidly changing developments related to coronavirus (COVID-

19) and have been in constant contact with health and government officials for guidance.

Due to the current climate and in the interest of the health and well being of our employees,

guests and community, we have made the difficult decision to voluntarily close all hotel,

restaurant and spa operations until it is deemed safe to reopen.

Existing hotel, restaurant and spa reservations during the temporary closure will be

cancelled and fully refunded. For those who wish to reschedule their visit for a later date,

our Reservations Team is fully committed to supporting the needs of our guests and will

happily re-book any reservations without additional charge. At all times, our top priority is to

provide our guests with the top-notch service they are accustomed to and we will continue

to maintain that as we all navigate this time together. If you would like to purchase a gift

certificate for future use, please give us a call and we will delightfully assist — 410-514-6500.

Our guests and staff mean everything to us and it is of the utmost importance that we

handle this situation with extreme care and caution. We want to thank our community for

the continued support and look forward to reopening our doors and welcoming you back

with warm hospitality again soon.

Until then, be well and know how grateful we are to have you as part of the Ivy family. We

hope to see you very soon.

Warm regards,

Rob Arthur

General Manager, The Ivy Hotel