8/9/2019 General Manager Director Operations Sales In Cleveland OH Resume Christopher Terrell

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CHRISTOPHER E. TERRELLAvon, Ohio 44011

(216) 701-5607 / christerrell21@hotmail.com/www.linkedin.com/in/christerrell/

SUMMARY:Accomplished business leader with over 20 years of experience in the service and consumer productsindustries with multi-faceted skills including sales, sales management, operations, financial management,human capital management, strategic accounts, national accounts, acquisitions, consolidations, and

facility relocations.

Strong developer of talent resulting in multiple internal promotions with the ability to meet and exceedsales, revenue and profit plans consistently.

PROFESSIONAL HISTORY:

ARAMARK REFRESHMENT SERVICES (8+ years)General Manger, Northeast Ohio November 2005July 2014

Provide leadership to multiple business units with responsibility for all facets of the business includingprofit and loss, human capital, operations, customer satisfaction, safety and new business

Customer base consisted of 1500 clients and serviced by 37 associates in 3 different locations

Revenues grew from $4M to $12.5 M annually

Business portfolio went from losing $100k annually to record profits of $1.7M in fiscal 2013. Strong developer of talent that resulted in over 25 internal promotions

Lead with safety first culture that resulted in only 3 injury claims and zero lost time in 8+ years Local employee recognition program was implemented Nationally to all lines of business

Had first sale and installation of the Micro Market concept for ARAMARK, became National projectand subject matter expert for all future installs, standard operating procedures and sales process

Consistently lead all other markets with highest customer retention year after year Consistently lead all other markets with base business revenue growth year after year

Sales team consistently met and exceeded sales plan each year and all 4 Sales Team membersachieved club level each year which signified the best of the best in the country

Helped to standardize training methods for Front Line Service Providers to help them succeed in thefield and be able to handle all facets of the day to day business. This was called Service Stars

Subject Matter Expert for the ecommerce platform that lead to the launch of our .com space in whichnow almost 50% of all business orders are received and managed for a $600M business line

Appointed to the National Project Team that helped introduce, integrate and merge with the largestacquisition in ARMARK Refreshment Services History that amounted to $100M.

Assisted with multiple other acquisitions locally and nationally Project team member for local office relocations as well as other relocations nationally

Capitalized on market consolidation opportunities which helped to reduce operating costs Subject Matter Expert for a project team that helped to streamline route efficiency/efficiency

Helped identify, source and close the largest sale in the history of our ARAMARK Healthcare Many other revenue, profit driving initiatives were started locally then moved to the region and the

success of the local team and region team helped to move the initiatives to national platforms

UNISCRIBE INNOVATIVE DOCUMENT SERVICES (5+ years)District Manager, Cleveland/Akron, Ohio November 2001July 2005 Responsible for sales, operations and administration encompassing 3 business lines (Reprographics,

Digital Document Solutions and Facilities Management) Direct a team of 47 people in 6 different locations

100% Budget, Profit and Loss responsibility Office was awarded the Uniscribe Achievement Award for 2003

2003 Star Club attendee Recognized for Sales Growth and Operational Excellence awards for 2003

Achieved lowest DSO (daily sales outstanding) nationally in fiscal 2002 and 2003 Attained highest gross margin percentage (56.5%, 51.5%) nationally for fiscal year 2002 and 2003 Accomplished revenue growth of 19% for fiscal year 2003

Accomplished revenue growth of 24% for fiscal year 2002

Achieved lowest personnel turnover for fiscal year 2002 Accomplished 19% operating income for 2003

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8/9/2019 General Manager Director Operations Sales In Cleveland OH Resume Christopher Terrell

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Accomplished 20% operating income for 2002 Increased operating income percentage 5.2% over fiscal year 2001

Decreased equipment percentage costs 1.5% to 8% in 2003 Decreased equipment percentage costs 2% to 9.5 % in 2002

Extended gross margin percentage 8% over fiscal 2001total Reduced labor percentage costs 13% over fiscal 2001

2002 Star Club attendee Assisted in development and implementation of Standard Operating Procedures and Best Practices Helped to develop and implement employee training program and employee handbookRegional Sales Manager, Cleveland/Akron, Ohio December 2000November 2001

Responsible for sales growth and revenue generation encompassing 3 business lines

(Reprographics, Digital Document Solutions and Facilities Management) Managed day to day activities of 6 Sales Executives and 3 Junior Sales Executives Opened and assisted in design of new Cleveland and Akron facilities

Assisted in the signing of 3 Facilities Management contracts and $1M in new business Assisted in developing collection strategy to increase company cash flow which help to collect $500k

in outstanding money owed to the company

Achieved 100% growth in Facilities Management Revenue over fiscal year 2000 Implemented Digital Document Solutions in January 2001, surpassed budget by 200% Devised program to capture 100% of Facilities Management overflow work

Created a Junior Account Manager Program to help increase revenue and further develop sales teamDivision Operations Manager, Cleveland, Ohio June 1999December 2000

Responsible for daily management of operations for reprographics department

Named Operations Manager of the year for the year 2000

Managed machine utilization netting a 16% reduction on expenses Created new productivity standards which reduced labor costs from 46% to 26%

Attained 41% gross margin which reflected a 19% increase over previous total of 22% Instituted various standards of operations including quality control, waste control, deadline

compliance, pricing guidelines, client satisfaction procedures and workflow procedures

IKON OFFICE SOLUTIONS (5+ years)Major Accounts/Associate Sales Manager, Cleveland, Ohio February 1996May 1999

Responsible for revenue generation for a defined territory consisting of major accounts Established revenue growth from $200k annually to $800K annually Responsible for managing a team of 3 Account Executives

Consistently one of the highest margin percentage producers within the organization Consistently carried one of the lowest daily sales outstanding (DSO) averages in the company Exceeded budget in 1996, 1997, and 1998

Member of 1998 and 1999 Best of the Best Member of the 1996 National Location of the Year

Voted 1996 Most Valuable Player awardAccount Manager, Columbus, Ohio January 1995January 1996

Opened new branch in Columbus market achieving profit in the first month of operation Part of team that established revenue generation from $0 to $800,000 in 1

styear of existence

100% involvement in revenue generation, establishment in new accounts and office operations Awarded the Leadership award from co-workers in 1995

Office was recognized as one of the Most Successful Openings in the history of the compa nyJunior Account Manager, Cleveland, Ohio June 1994January 1995

Responsible for developing new accounts in a brand new territory, generated $180K first year

1994 Growth and Development award winnerSales Assistant, Cleveland, Ohio January 1994May 1994

Assisted with the #1 territory in Ohio growing and maintaining $950k annually

DOCUCOPY MANAGEMENT SERVICES (2+ years)Sales Assistant, Cleveland/Akron, Ohio August 1991January 1994

Assisted with the #1 territory in Ohio maintaining and growing revenue to $800K annually Awarded Rookie of the Year in 1991

Awarded Customer 1staward in 1993 for top service recognition

EDUCATION: Bowling Green State University 1990-1991, Cleveland State University 1992-1993.