GENERAL CONDITIONS OF CARRIAGE 16sep15 - Air Algérie · GENERAL CONDITIONS OF CARRIAGE Itinerary / Receipt means one or several docume attesting the issuance of Electr notices to

GENERAL CONDITIONS OF CARRIAGE

GENERAL CO

IAGE/ EDITION N°02/ JUNE 2015

AIR ALGERIE

L CONDITIONS OF CARR

Page 1

ARRIAGE


GENERAL C ARTICLE 1 DEFINITIONS

ARTICLE 2 SCOPE OF APPLIC

2.1 General

2.2 Charters overriding

2.3 Code shares

2.4 Overriding law

ARTICLE 3 TICKETS

3.1 General Provisions

3.2 Validity Period

3.3 Force Majeure invoked by

3.4 Flight Coupon Order of Us

3.5 Changes Requested by pa

3.6 Identification of the carrie

ARTICLE 4 FARES, TAXES, C

4.1 Fares

4.2 Taxes, Charges and fees

4.3 Surcharges

4.4 Payment Currency

ARTICLE 5RESERVATIONS

5.1 ReservationRequirements

5.2 Ticketing Time Limits

5.3 Personal data

5.4 Seating

5.5 Menu and special meals

5.6 Aircraft type

5.7 Reconfirmation of reserva

5.8 Cancellation of reservatio

ARTICLE 6 CHECK-IN AND B


AL CONDITIONS OF CARRIAGE

PLICATION

d by a passenger

of Use

y passenger

arrier

S, CHARGES, FEES AND SURCHARGES

ents

als

ervations

ation and service charge when space not

D BOARDING

Page 2

not occupied


ARTICLE 7 REFUSAL AND LI

7.1 Right to refuse carriage

7.2 Special assistance

ARTICLE 8 BAGGAGE

8.1 Free baggage allowance

8.2 Excess baggage

8.3 Items unacceptable as ba

8.4 Right of search

8.5 Right to refuse to carry ba

8.6 Checked Baggage (hold ba

8.7 Unchecked baggage (cabi

8.8 Delivery of checked bagga

8.9 Pets and Assistance Dogs

ARTICLE 9 SCHEDULES, DEL

BOARDING

9.1 Schedules

9.2 Cancellation, Rerouting an

9.3 Denied Boarding

ARTICLE 10 REFUNDS

10.1 Involuntary Refunds

10.2 Voluntary Refunds

10.3 Right to refuse refund

10.4 Currency

10.5 By whom ticket will be r

10.6 Refunds to Credit Cards

ARTICLE 11 CONDUCT ABOA

11.1 General

11.2 Electronic devices

11.3 Non-Smoking Flights

11.4 Seat belts compulsory

11.5 Alcohol on board

ARTICLE 12 ARRANGEMENT

12.1 By Third Party

12.2 Surface Transportation

ARTICLE 13 ADMINISTRATIV

13.1 General


D LIMITATION OF CARRIAGE

ce

s baggage

ry baggage

ld baggage)

cabin baggage)

aggage

ogs

DELAYS, CANCELLATIONOF FLIGHT AND

ng and Delays

be refundable

rds Accounts

BOARD AIRCRAFT

ENTS FOR ADDITIONAL SERVICES

ion

ATIVE FORMALITIES

Page 3

ND DENIED


13.2 Travel Documents

13.3 Refusal of Entry

13.4 Passenger Liability for Fi

13.5 Customs Inspections

13.6 Security Checks

13.7 Transmission of Passeng

13.8 Return of confiscated tr

ARTICLE 14 SUCCESSIVE AIR

ARTICLE 15 LIABILITY FOR D

15.1 General

15.2 Bodily injury

15.3 Damage to Baggage

15.4 Delays

ARTICLE 16 TIME LIMITATIO

16.1 Notification of Claims

16.2 Liability Actions for pass


or Fines, etc.

senger Data

d travel documents

AIR CARRIERS

R DAMAGE

ATION ON CLAIMS AND ACTION

passengers

Page 4


� ARTICLE1 : DEFINITIONS

Within these conditions and e

are used with the meaning give

Actual Carrier or Real Carrier«

means the carrier actually maki

Administration Fees

means fees charged, where app

Agent, in particular in consid

("Reissue Fees") or refund ("Re

the Carrier of the amount of

Reservation.The amount of said

Authorised Agent

means an individual or legal en

in the sale of air carriage ticke

agent is so authorized.

AIR ALGERIE

Refers to «Air Algérie Compan

with its head office at 1, Pla

Commerce under number 16/0

Airline Designator Code

means the code issued by the

association using two or more

is shown on the Ticket in comb

Air Carriage or «Air Travel»

means the carriage of a Pass

applicable Convention.

Air Algérie Website

means the website www.airalg


d except as otherwise provided for herein, th

given below:

ier« operating carrier »

aking the flight.

applicable, to the Passenger by the Carrier and

nsideration for the modification ("Modificatio

("Refund Fees") of a Ticket. The Passengers sha

t of applicable Administration Fees prior to fin

said Fees is available from the Carrier or its Auth

al entity that is authorised by the Carrier to rep

ickets for its services or for the services of anot

pany», An Economic, Public and joint stock com

, Place Maurice Audin Algiers registered with

6/000011900B00.

the IATA, which identifies each carrier that is

ore alphabetical, numerical or alphanumeric ch

mbination with the flight number.

Passenger and their Baggage by an aircraft, a

iralgerie.dz

Page 5

, the following terms

and/or its Authorised

ation Fees"), reissue

shall be informed by

o finalisation of their

Authorised Agent.

represent the Carrier

another Carrier if said

company (EPE/SPA),

with the Registry of

t is a member of this

ic characters and that

t, as defined by the


Baggage

means the effects and other

journey. Except as otherwise

Unchecked Baggage.

Baggage Check

means the portion of the Bagga

relating to the carriage of Chec

Baggage Identification Form

means a tag issued by the Car

that includes a portion that is

that is issued to the Passenger

Contractual Carrier or «Contra

means the carrier with which

which the Designator Code app

Code Share Flight or «Code Sh

means a flight operated by an

Passenger has concluded a C

Carrier"), or another Carrier (C

Contracting Carrier has associat

Coupon

means a paper Flight Coupon o

Passenger who should take the

Chartering

Means operation by which the

("Actual Carrier") the carry of p

carriage.

"Check-in Deadline" or "CID" o

means the time limit before w

particular check-in, including,

possession of their boarding ca

Conjunction Ticket

means a Ticket the issue of w

coupons for a primary Ticket, w


ther personal items that accompany Passeng

ise provided for, this term includes both Chec

aggage Identification Form issued to the Passeng

hecked Baggage.

Carrier for the sole purpose of identifying Chec

t is affixed to the Baggage ("Baggage Tag") and

ger for the identification of said Baggage ("Bagga

ntracting Carrier »

ich the Passenger has concluded a Contract of

appears on the Ticket.

de Share»

y an Air Carrier that can be either the Carrie

a Contract of Carriage ("Contracting Carrier"

r (Carrier providing the flight or "Actual Carrier

ociated its Designator Code.

on or an Electronic Coupon, each of which bear

the flight identified on the Coupon.

the Carrier ("Contracting Carrier ") delegates t

of passenger for all or part of the flight covered

D" or "Check-in Closing"

re which Passengers must have carried out th

ing, where applicable, checking in their Bag

g card or pass.

of which is rendered necessary because of the

t, which together constitute a single Contract of

Page 6

sengers during their

hecked Baggage and

senger by the Carrier,

Checked Baggage and

) and another portion

aggage Check").

ct of Carriage and for

arrier with which the

rier" or "Contractual

rrier") with which the

ears the name of the

tes to another Carrier

red by the contract of

t their formalities, in

Baggage, and be in

the large number of

ct of Carriage.


Contract of Carriage

means the declarations and p

incorporating notices to Passen

Convention

means, as applicable:

(a) The Convention for the Unifi

Air, signed in Warsaw on Oc

(b) The Hague Protocol of 28 Se

(c) The Convention for the Unifi

signed in Montreal on May 2

Damage

Refers to deaths, injuries or an

accident onboard the plane or

means damage that result fr

occurring during Air Carriage

passengers and/or baggage dur

Days

means the calendar days that in

the event of notice being issu

determine the validity of a Tic

not counted.

ElectronicCoupon

means an electronic Flight Cou

stored in a digital format in the

Electronic Ticket (E-TKT or E-TI

means "Itinerary and Receipt",

the same value, issued by the C

Fares

means the fare for a journey

routes,flights and, where applic

Flight Coupon

means the portion of the Tick

Tickets, the Electronic Coupon

must be carried.


nd provisions appearing on the Ticket, identi

ssengers.

Unification of Certain Rules relating to Internatio

October 12, 1929.

8 September 1955, which amended the Warsaw

Unification of Certain Rules for International Carr

ay 28, 1999.

r any other bodily injury suffered by a passeng

or during boarding or disembarkation operatio

lt from a delay, total or partial loss, or alter

age. It also means damage resulting from the

during air carriage.

at include the seven days of the week, it being u

issued, the dispatch day is not included and

Ticket, the date of Ticket issue or the flight de

Coupon or any other document that has the sam

the Carrier’s computerised reservation system.

TICKET)

ipt", the electronic Flight Coupon or any other d

he Carrier or an Authorised Agent.

ney reserved by the Passenger, in a reservatio

pplicable dates.

Ticket identified as being "valid for carriage"

pon that shows the exact points between whi

Page 7

entified as such and

ational Carriage by

saw Convention.

Carriage by Air

senger, caused by an

ations. This term also

alteration of luggage

the delay caused to

ing understood that in

and that, in order to

ht departure date are

same value, which is

em.

er document that has

ation class, for given

ge" or, for Electronic

which the Passenger


Flight by Rail/Sea/Road

means "combined carriage" wh

together and may be performe

Force Majeure

meansunusual, unforeseeable

consequences of which could

exercised.

General Conditions of Carriage

means these general conditions

Gross Fareor «Fare Including T

means the Net Fare plus Taxes

IATA « International Air Transp

means the International Air Tr

purpose of which is to encou

carriage and to promote air ser

Immediate Family

means the spouses, children, d

Internal Flight or «Domestic Fli

means any flight for which the

territorial continuity.

International Flight

means, as defined by the Con

point and, possibly, the stopov

that are parties to the Convent

a single State if a stopover is s

State is or is not party to the Co

Issue Fees (or «Ticketing Fees »

means fees charged, where a

Agent,in consideration for issui

issue fees prior totheirreserva

the issuer of the Ticket (the Car


" whereby Air Carriage and the other forms of

rmed under different liability systems.

able, unavoidable and insurmountable cir

uld not have been avoided despite all the ca

iage

tions of carriage.

ng Tax»

xes

ansport Association »

ir Transport Association, created in April 1945

ncourage the development of safe, regular an

r services and study the problems related thereto

n, direct ascendants, siblings, grandparents.

ic Flight»

the departure and arrival town are within the s

Convention, any flight for which the departure

opover point, are located on the territory of at

vention, notwithstanding stopovers or aircraft c

r is scheduled in another State, regardless of w

e Convention.

ees »)

re applicable, to the Passenger by the Carrier

issuing a Ticket. The passenger shall be informed

rvations are finalized.The amount of said fee

Carrier or the Authorised Agent, as appropriate

Page 8

s of carriage are sold

circumstances, the

e care and attention

945 in Montreal, the

r and economical air

ereto.

he same State, within

ture point and arrival

of at least two States

aft changes, or within

f whether said other

rier or its Authorised

med of the applicable

fees is determined by

iate).


Itinerary / Receipt

means one or several docume

attesting the issuance of Electr

notices to Passengers.

Law No. 98-06 of 27 June 1998

means the general rules for the

Net Fare or «Fare excl. tax»

means the Fare charged to the

Passenger, You, Your

means any person (whether ad

members of the crew, who is ca

Passengerwith Reduced Mobil

means any person whose mob

disability (sensory or locomoto

any other cause of disability, a

the person´s needs of the servi

Passenger Coupon or «Passeng

means the portion of the Ticke

by the Passenger.

Person Entitled to Compensati

means the Passenger or any

Passenger, in accordance with t

PETS

means a pet, in the cabin or ho

individual assuming responsibil

Reservation

means any request for carriage

system or its Authorised Agent.

Schedules or «Schedule Indicat

means the list of departure and

published by the Carrier, or un

by electronic means.


uments that the Carrier issues to the attention

lectronic Ticket. It includeshis name, information

998 as amended and supplemented.

r the Algerian civil aviation.

the Passenger, excluding Taxes and Issue Fees.

r adult, child or newborn) who is in possession o

is carried or to be carried by plane.

obility

mobility is reduced when using transport becau

otory, permanent or temporary), intellectual im

y, and whose situation needs special attention a

ervices made available to all Passengers.

senger Receipt»

icket, issued by the Carrier or in its name, which

sation

any person who can claim compensation o

ith the applicable law.

r hold, travelling with a Passenger who is eithe

sibility on behalf of the owner during the journe

iage made by a Passenger recorded on the Air C

ent.

dicators»

and arrival times for the aircraft, as shown in th

r under its authority, or as brought to the atten

Page 9

tion of the Passenger

ation on the flight and

es.

ion of a Ticket, except

cause of any physical

al impairment, age or

ion and adaptation to

hich must be retained

n on behalf of said

ither the owner or an

rney.

Air Carrier reservation

in the schedule guides

ttention of the public


Special Drawing Right (SDR)

means a unit of account of th

periodically defined by the IM

currencies.

Stop-Over

means a stop of more than 24

stopover located between the d

Stopovers

means the points, with the exc

Ticket or mentioned in the Sche

Taxes

means the fees, taxes and c

other authority as defined in A

Ticket

Means electronic ticket entitled

Contract of Carriage. It includes

Transit

means a stopof less than 24 h

stopover located between the d

Unchecked Baggage or "Cabin

means all Baggage other than C

Passenger.

We, us, our, ourselves, Carrier

Refers to AIR ALGERIE


of the International Monetary Fund (IMF) the

e IMF, on the basis of the listed prices of

n 24 hours scheduled by the Passenger during t

the departure point and the arrival point, as show

exception of the points of departure and arriv

Schedules as stopovers planned on the Passenge

charges imposed by governments, an airpo

Article 4 below.

titled E-TICKET issued by Air Algérie or on its beh

udes notices to passengers and flight coupons.

24 hours scheduled by the Passenger during

the departure point and the arrival point, as show

bin baggage"

an Checked Baggage. This Baggage remains in t

rier

Page 10

the value of which is

of several reference

ing their journey, at a

shown on the Ticket.

arrival, shown on the

enger´s itinerary.

port operator or any

behalf, evidences the

ring his journey, at a


in the custody of the


� ARTICLE 2 : SCOPE OF APPL

2.1 General

Except as otherwise provided

integral part of your contract

portions of flights, for which an

the corresponding Ticket.

AIR ALGERIE reserves the righ

notice. The changes will be ef

effect on existing provisions.

By making a reservation and re

both for you and for all tho

Carriage.

2.2Charters

Exceptionally, it may be necess

another airline. In the event tha

take, we will notify the identity

can inform you. We will make s

entertainment andbaggage allo

2.3 Code Shares

If on some airlines, we have

means that even if you hold a

Designator Code «AH» appear

flight.

If such agreements are in effect

2.3.1 We will inform you of the

or if you make your reservation

that the said agent communica

2.3.2. For such flights operated

However in some cases, code

operation of their own flights.

find the conditions of code shar

The provisions applicable to flig

agreement must be acknowled


APPLICATION

ded in Article 2.4, these General Conditions o

ract of carriage with our company; it applieso

h an Air Algérie flight number (Designator Code

right to modify these General Conditions at a

e effective upon their publication, and will ha

nd registration on our flights, you are deemed t

those accompanying you, the present Gene

cessary for us to temporarily supplement our flee

t that such a situation should occur for the flight

tity of the carrier or we will try to ensure that ou

ke sure that you receive a level of quality service

allowance similar one announced.

ave concluded with other airlines code-share

ld a reservation made with us and you have a tic

ears for one or several flights, another carrier

ffect for your flight, the following conditions sha

f the identity of the carrier at the time you make

ation through an authorized agent, we will do o

nicates this information to you.

ated by other airlines, these Conditions of Carria

ode share partners may apply specific provision

hts. Such provisions may differ from those of Ai

share partners on their websites or through you

o flights operated by another carrier under a cod

ledged, especially regarding the specifics such a

Page 11

s of Carriage are an

esonly to flights, or

ode "AH") appears on

at any time without

ll have no retroactive

ed to have accepted,

eneral Conditions of

r fleet with aircraft of

light you have to

at our licensed agent

rvice onboard,

are agreements. This

ticket on which our

rrier may operate the

shall apply:

ake your reservation,

do our best to ensure

rriage shall apply.

isions concerning the

f Air Algérie. You will

your travel agency.

code-share

ch as check-in times,


criteria and directives related to

animals, the right to refuse carr

case of a refusal of carriage, ba

2.4 Overriding law

In the event of any non complia

with the regulatory provisions a

laws which would prevail. An

Conditions of Carriage shall not

� ARTICLE 3 : TICKETS

3.1. General Provisions

(a)The Ticket evidences, until

content of a Contract of Carri


(b)The Carriage service is only p

the right to check the identity d

able to provide the Carrier wit

whom they are responsible, at

(c)A Ticket may not be transf

presents a Ticket for carriage o

acting in good faith, it carries o

(d)Certain Tickets, which are s

and/or refundable. It is the Pas

the use of hisTicket taking into

his reservation.

(e)The Ticket shall at all tim

constitutes prima facie evide

conditions of contract mention

Conditions of Carriage.

(f)The Passenger will be carried

its name and must provide proo

3.2.Validity Period

(a)Unless otherwise provided f

and except for Fares that affe

when buying the Ticket or on th

• For one year, as from the dat


ed to transportation of minors traveling alone,th

carriage, oxygen devices, flight irregularities, co

, baggage allowance, checked baggage, etc...

pliance of any provisions of these General Cond

ons and/or law applicable to your contract,these

. Any invalidation of one or more provisions

l not have any effect on the validity of other prov

ntil proven to the contrary, the existence of th

arriage between the Carrier and the Passenge

nly provided to the Passenger(s) named on the T

ity documents of these Passengers. Passengers m

r with proof of their identity, as well as the ide

, at any time during their journey.

ansferred. If a person other than the person

ge or refund purposes, We shall not assume an

es or refunds the person who presents the Ticke

are sold at specific fares, are partially or total

Passenger´s responsibility, to consult the condit

into accountthe fares he has chosen and accep

times remain the property of the issuing C

videncebetween the passenger and the Carr

ntioned on the ticket are a summary of the pr

rried on a flight only if a valid Electronic Ticket h

proof of identity for registration.

ed for on the Ticket or in these General Condi

affect the validity period of a Ticket, as stated

on the Ticket itself, a Ticket is valid for carriage:

date of issue thereof if none flight coupon is use

Page 12

the carriage of live

, compensation in

Conditions of Carriage

hese are the rules and

ons of these General

provisions

f the conclusion and

enger whose name is

the Ticket. Wereserve

ers must therefore be

identity of those for

son who is to travel

e any liability if, while

icket.

otally non-modifiable

nditions applicable to

ccepted when making

ng Carrier.The Ticket

Carrier. The general

e provisions of these

ket has been issued in

onditions of Carriage,

ted to the Passenger

ge:

s used, or


• For one year, as from the dat

of the date on which the Ticket

(b)If a Passenger in possession

of his Ticket for the reason tha

are not in a position to confirm

said Ticket shall be extendedat

usage conditions.

(c)If, after having started his

continuing his journey during t

the Ticket until the date on wh

the date of the first available f

stating the health reasons that

provided these health reason

extension shall only start at the

for carriage in the class of the F

more agreed stopping places, t

the most, from the date show

Algérie may, on request, exte

accompanying the Passenger,

above.

(d)In the event of the death of

are accompanying the decease

stay requirements or by exten

death of an immediate family m

of his Ticket and of those of the

changed in the same way. Any

valid death certificate. The exte

the journey was interrupted an

Any extension may not exceed

3.3. Force Majeure invoked by

If before starting his journey a

for reasons of Force Majeure, a

person of his choice with a

refundable and/or non-modifi

journey and subject to the ap

informs us as soon as possible

of Force Majeure.


date of use of the first Coupon, if such use occu

cket is issued.

sion of a valid Ticket is unable to travel during t

that, when the Passenger requests a Reservati

nfirm the Reservation requested by the Passeng

edat the discretion of the company, within the

his journey, a Passenger is prevented, for hea

ng the validity period of the Ticket, We may exte

which the Passenger is once again in a position

le flight, upon presentation of an appropriate m

that prevented the Passenger from continuing

sons were not known when the Reservation

t the point at which the journey was interrupted

the Fare initially paid. If the unused Flight Coupo

es, the validity of the Ticket may be extended by

hown on the medical certificate submitted. In t

extend the validity of Tickets for immediate

er, subject to compliance with the conditions o

h of a Passenger during a journey, the Tickets of

ased Passenger may be changed, either by waiv

xtending the validity period of said Tickets. In

ily member of a Passenger whose journey has st

f the members of his immediate family travelling

Any change mentioned above may only be made

extension mentioned above shall only start at t

d and shall be valid for carriage in the class of th

eed forty-five (45) days from the date of death.

d by a Passenger

ey and using his ticket, the Passenger is prevent

re, as defined in Article 1, we shall issue the Pas

a credit note corresponding to the Gross F

odifiable Ticket, which is valid for one year,

e applicable Administration Fees, provided th

sible (prior to the flight date) and provides proo

Page 13

ccurs within one year

ing the validity period

vation on a flight, we

senger, the validity of

the limits of theticket

health reasons, from

extend the validity of

ition to travel or until

te medical certificate

ing their journey and

tion was made. Said

ted and shall be valid

upons contain one or

d by three months at

In the same way, Air

iate family members

ns of proof specified

ts of the persons who

waiving any minimum

. In the event of the

as started, the validity

lling with him may be

ade after receipt of a

at the point at which

f the Gross Fare paid.

th.

vented from traveling

Passenger or another

ss Fare for his non-

ar, for a subsequent

d that the Passenger

roof of such instance


3.4. Flight Coupon Order of Use

Your ticket is valid only forthe

point, via any Stopover. If you

coupons are not used in sequen

Domestic flight coupons are no

3.5. Changes Requested by Pas

If you want to change the jour

agent. We will calculate the rev

whether to agree to pay the

decide to agree to pay the re

restricted.

3.6. Identification of the Carrie

The Carrier's identification m

Designator Code (as defined in

registered office or principal pla

� ARTICLE 4 : FARES, TAXES,

4.1Fares

The fare paid for your ticket inc

hours shown on the ticket from

point of arrivalvia the specified

ground transport service betw

Fare is calculated in accordance

When making a Reservation, th

including the Issue Fees if appli

4. 2 Taxes,Charges and Fees

4.2.1Prior to carriage, you

government, by any other aut

recover or to cover for your car

4.2.2When purchasing your

charges, which will be charge

separately on the Ticket.

The taxes, charges and fees imp

constant change.


f Use

the carriage recorded on it from departure po

your first coupon on international is not used

quential order, your ticket will not be valid for ca

e not subject to this restriction and can be used i

Passenger

journey on your ticket, you should contact us

revised fare for your new route and shall leave

the revised fare or maintain the carriage on y

e revised fare, additional fees may be charged

arrier

n may be shown as an abbreviation on the

ed in Article 1).The Carrier´s address is deemed

al place of business.

ES, CHARGES, FEES AND SURCHARGES

includes your carriage as well as your baggage

from the airport at the point of departure to

ified stopovers, for a given class of carriage. Far

etween airports or between airport and city c

ance with our Fares in force on the Ticket payme

n, the Passenger shall be informed of the Gross F

pplicable.

u have to pay us all taxes, charges and f

authorities or by the airport operator, that w

carriage.

Ticket, Passengers will be informed of sa

rged in addition to the Fares and which will

s imposed on Air travel, are beyond our control a

Page 14

point and an arrival

used or if your flight

r carriage.

sed in the disorder.

us or our authorised

ave the choice to you

on your ticket. If you

rged if your ticket is

the Ticket, using its

med to be that of its

age on the dates and

to the airport at the

Fares do not include

ity center.Your Ticket

yment date.

oss Fare for the Ticket

nd fees imposed by

at we are obliged to

f said taxes, fees or

will be mostly shown

trol and are subject to


4.2.3If you do not use your tic

fees and charges that you p

restriction. Please contact an

procedure to be followed.

4.3 Surcharges

In exceptional circumstances, a

(such as for example additional

4.4 Payment Currency

The Fares, Taxes, Charges, Fe

Carriage starts, converted into

different), pursuant to the exc

our Authorised Agent specifie

being convertible), We may, at

to applicable local law.

� ARTICLE 5: RESERVATIONS

5.1 ReservationRequirements

5.1.1.Each flight coupon is valid

for which you have madeasea

reservation for the return po

available seats in such flight.

5.1.2.We, or our Authorised

provide you with written confir

5.1.3.Certain fares may be sub

or cancel reservations.

5.1.4.You must to let us know

requires any medical or othe

aircraft.Your reservation will be

once we have assured that

conditions attached to such cle

5.2Ticketing Time Limits

If you have not paid for the Ti

travel agency, we may cancel


r ticket, you are entitled to obtain full or partia

u paid, net of administrationfees if your tic

an authorised agent or contact us so that we

es, additional fees may be added to the amount

onal insurance premiums or a fuel surcharge).

Fees are payable in the currency of the co

into the currency of the country where the pay

exchange rate applicable on the date of paym

cified another currency(for example, due to lo

, at our discretion, accept payments in another

ONS

nts

valid for Carriage in the class specified on it, at

aseat Reservation. If a ticket was originally iss

portion, the seat may be reserved laterwit

Agents will record your reservation(s). Upo

nfirmation of yourreservation(s).

subject to conditions, which limit or exclude yo

ow at the time of Reservation if your medical co

ther assistance during boarding, disembarking

ill be recorded in our system as provisional and

hat you received all the required medical cl

clearances are or will be met.

e Ticket prior to the specified timelimit, as adv

el yourreservation.

Page 15

artial refund of taxes,

ticket is subject to

we indicate you the

unt of fare to be paid

e country where the

payment is made (if

ayment,unless we or

to local currency not

ther currency, subject

at the date and flight

y issued without seat

rwithin the limits of

Uponrequest we will

e your right tochange

al condition or health

rking or onboard the

and will be confirmed

l clearances and all

advised by us, or the


5.3.Personal data

You recognize that personal

reservation, purchasing a Tick

services, facilitating immigratio

government agencies, related

For these purposes, you autho

own agencies, travel agencytha

other service providers mention

5.4.Seating

Weshall make all reasonable e

guarantee the allocation of a

at any time, including after b

hygienic or security reasons.

5.5. Menu and Special Meals

Air Algérie shall make reasona

services provided on board airc

5.6 Aircraft Type

We will endeavor to position

indicatedat the time the ticke

aircraft, scheduled for your car

5.7 Reconfirmationof Reservat

5.7.1.We do not require any

on date and time indicated o

reservation.

5.7.2.If other carriers ask you

may cancel the reservation in c

You have to check the requirem

the reconfirmation of your res

Carrier whose Designator Code

5.8 Cancellation of Reservation

If you do not show up for your

the latter may cancel all rese

charges may apply, in complian


nal data has been given to us for the purpo

Ticket, obtaining ancillary services, providin

ration and entry procedures, and making avail

ed to your travel.

uthorize us to retain and use such data and to

ythat issued the ticket, government agencies,

ntioned above.

le efforts to honor seat allocation requests.How

a particular seat. We reserve the right to assign

ter boarding. Such measure may be required

ls

sonable efforts to meet Passengers' requireme

aircraft (drinks, special meals, menu choice).

ion the aircraft type stated on our communic

icket was issued for your Carriage. We maym

carriage for operational reasons.

rvations

ny reconfirmation for Air Algeria flights providin

ed on your ticket. Otherwise, you must reco

you to reconfirm reservations returns or corre

in case of non-compliance with such requiremen

irements of any other Carriers involved in your

r reservation. If applicable, you must confirm

ode appears on your Ticket.

tions and service charge when space not occup

your flight check in , and neglect to notify in ad

reservations for the journey onward or retur

liance with the fare conditions of the Carrier.

Page 16

rposes of: making a

iding and developing

vailable such data to

to transmit it to our

es, other Carriers and

However, we cannot

ssign or reassign seats

ed due to operating,

ements regarding the

unication supports or

modify the type of

viding that you travel

confirmyour return

correspondence, they

ment.

our carriageregarding

irm your flight to the

ccupied

advance the Carrier,

eturn and additional


� ARTICLE 6 : CHECK-IN AND

6.1. In order to be able to ca

recommended that youarrive

hours prior to departure time

haul flights.

In any event, you must comply

6.2. Check-In Deadlines (CID)

domestic flights.

6.3. You must be present at t

Check-in. The boarding gate clo

If you fail to arrive at the board

checked baggage will be unlo

provided on our next flights dep

6.4. We will not be liable for an

comply with the provisions of t

� ARTICLE 7 : REFUSAL AND

7.1. Right to refuse carriage

We are entitled to refuse to c

reservation if:

7.1.1.Such action is necessary

legal provisions in force in the S

7.1.2. Your Carriage or you

comfortand convenience of oth

7.1.3.Your physical or mental

alcohol or the use of drugs or

Passengers, the crew or proper

7.1.4. You have refused to unde

7.1.5. You have sought to illega

which you do not have valid tra

7.1.6. You present a Ticket tha

are the passengerreferred to on

7.1.7. You refuse to pay penalti

7.2 Special assistance

The carriage of unaccompanied

illnesses or any other person

conditions.


ND BOARDING

o carry out all the necessary formalities for y

ive sufficiently early before the flight. The che

ime for international and domestic flights and 0

ply with the Check-In applicable Deadlines.

) is set at 60 minutes for international flights a

at the boarding gate respecting the time specif

e close 15 minutes prior to flight departure time

oarding gatein time, your access will be denied o

unloaded from the aircraft. If necessary, your

s depending on availability.

or any loss or expenses of any kind incurred due

of this Article.

ND LIMITATION OF CARRIAGE

to carry you or the rest of your transport or to

ary for order or safety reasons or to avoid bre

the State of departure, arrival or transit; or

your Baggage may endanger or affect the

f other Passengers; or

tal state, including any condition caused by th

s or medication, could present a hazard or risk

perty; or

undergo a security check; or

llegally enter a country through which you may b

d travel documents; or

that has been acquired unlawfully, or you cann

on the Ticket; or

nalties, if any, and / or fare difference.

nied children, Passengers with reduced mobility

son who requires special assistance may be s

Page 17

for your journey, it is

check-in is set to 03

nd 04 hours for long-

ts and 45 minutes for

ecified at the time of

ime.

ied on board and your

your carriage will be

due to your failure to

r to cancel your seat

breaching official or

the safety, health,

y the consumption of

risk to yourself, other

ay be in transit, or for

annot prove that you

ility and persons with

be subject to special


It is advisable for Passengers

special assistance when making

and the specific nature of the a

7.2.1 Unaccompanied Children

“Unaccompanied children” ref

years old at the carriage date a

exercising parental authority (fa

Children over the age of 5 yea

to prior agreement of the ca

conditions are met:

- The child is accompanied at

remains at the airport until boa

-The child should be awaited t

must be specified and the child

the parents must be submitted

telephone number of the perso

-Children under the age of 5

accompanied by an adult aged

whom the required age is 16 ye

7.2.2 Pregnant women

Pregnant women are accept

formalities. Beyond the seven

them to travel (specifying the

absence of any risk of prematur

7.2.3 Passengers traveling with

Is considered infant, any passe

the journey. Each infant must b

least 18 years old. However, th

the mother.

In case you are traveling with

same rules as the first compani

case the infant will be installed

placed on the seat plane and w

Travel is authorized, but not re

birth.


ers to inform the Carrier of their disability or

king their Reservation taking particular account

he assistance requested, and at least72 hours pr

dren

refers to children over the age of 2 years old

te and who are unaccompanied during their jou

ty (father, mother or legal guardian).

years and under 12 years old may travel unacco

e carrier, the payment of a supplement and

at check-in by a parent or a responsible perso

boarding and takeoff of aircraft.

ed to by another parent or a responsible perso

hild may be handed overto him safely. A liability

itted to the departure station specifying the na

erson taking charge of the child upon arrival.

f 5 the day of the flight are not accepted fo

ged at least 18 years old unless he is his brothe

6 years.

cepted until the seventh month of pregnan

venth month they must have a medical certi

the stage of pregnancy, their health status

ature birth due to altitude).

with infants

assenger who has not reached his second birthd

ust be accompanied by a parent or an independ

r, the companion can be under 18 years when

ith two babies, the presence of a second compa

panion, is mandatory unless the baby is at least

alled in a baby seat (provided by the parent)

d will have to pay a child fare.

t recommended, for newborn infants in the 7 d

Page 18

y or of any need for

unt of the time frame

s prior to departure.

old and less than 12

ir journey by a person

accompanied subject

and if the following

erson with whom he

erson whose identity

bility waiver signed by

e name, address and

d for carriage unless

other or his sister for

gnancy without any

ertificate authorizing

tus andattesting the

irthday on the date of

endent adult aged at

en it’s the father or

mpanion, fulfilling the

ast 12 months, in this

t) and which shall be

7 days following their


� ARTICLE 8 : BAGGAGES

8.1 Free BaggageAllowance

Freebaggage allowance in cabi

weight and/or dimensions, det

the Fare paid. Please refer to

agents for more information.

8.2 Excessbaggage

You may travel with Checked B

payment of a surcharge, as we

the applicable amounts, please

8.3 Items unacceptable as bagg

Passengers must not include in

restricted by the applicable re

transit State or State over whic

(a)Items that are liable to enda

those specified in the Dange

Organization (ICAO) and the

regulations, as applicable; thes

oxidizing, radioactive or magne

substances.

(b) Items of which weight, dim

carriage, in particular in light of

(c)Firearms and ammunition ot

to be accepted as Checked Ba

safety catch on. The carriage

Goods Regulations, as stated in

(d)Cutting weapons, stabbing w

weapons, antique weapons, sw

may not be carried in the cabin

in Checked Baggage, subject to

(e)Live animals, with the exc

specified in Article 8.9.


cabin and the hold for eachpassenger limited b

, determined on the basis of the destination, ty

r to the details on your ticket or contact us o

ed Baggage that exceeds the Free Baggage Allo

well as for the transport of special baggage. Fo

ase contact us or our authorised agents.

baggage

de in their Baggage any items for which carriag

le regulations and the law in force in any dep

hich the aircraft flies, including in particular:

endanger the aircraft, the persons or property o

ngerous Goods Regulations of the Internatio

the International Air Transport Association (I

these items include, in particular, explosives, ga

agnetised substances, inflammable substances,

dimensions, configuration or nature make the

ht of the type of aircraft used.

n other than those intended for hunting or spo

Baggage, must be unloaded and suitably pack

age of ammunition is subject to the ICAO and

d in paragraph (a) above.

ing weapons and aerosols that may be used as

, swords, knives and other weapons of this type

abin under any circumstances. They may neverth

t to our acceptance.

exception of pets, subject to compliance wit

Page 19

ed by number and/or

, type of aircraft and

us or our authorised

Allowance, subject to

For more details on

rriage is prohibited or

departure, arrival or

rty on board, such as

ational Civil Aviation

n (IATA) and in our

gas under pressure,

ces, toxic or corrosive

them unsuitable for

sport which, in order

packed and have the

and IATA Dangerous

as attack or defense

ype. This type of item

ertheless be included

with the conditions


8.4.Right of Search

For security/safety reasons an

undergo a search or a scan of

not available, your Baggage m

checking, in particular, whethe

Passenger refuses to comply

Baggage carriage.

8.5. Right to Refuse to Carry Ba

a)We may, for security and/

Passenger's Baggage if it conta

obligation to take custody of re

(b)We may, in particular for sec

is incompatible with air carr

configuration or nature, or refu

journey.

(c)We may refuse to carry B

surcharge. We have no obligati

(d)We shall not agree to carr

documents required by the app

(e)We may refuse to carry in

Passenger prior to the Check-in

8.6 Checked Baggage (hold bag

8.6.1.Upon delivery to us of y

Baggage Identification Tag for e

8.6.2.You must affix your nam

over to the Check.

8.6.3.We shall, to the extent po

unless, for safety, hygiene or op

flight. In this case, we will de

regulations require the Passeng

8.6.4.Checked Baggage must b

withstand normal handling.

8.6.5.Passengers are advised n

art, precious metals, silverwa

equipment, computers, electro

instruments, passports and ide

deeds, whether individualised o

of the destruction, loss or dam

defined by the Convention and


s and/or on the request of the authorities, you

of your Baggage (using X-rays or another tech

e may be scanned or searched in your absenc

ether it contains the items referred to in Artic

ply with such requests, the Carrier may deny

ry Baggage

nd/or safety reasons, refuse to carry or con

ontains the items listed in Article 8.3 above.

of refused Baggage and/or items.

r security, safety or hygiene reasons, refuse to ca

carriage because of its dimensions, shape, w

refuse to continue to carry them, upon being di

ry Baggage for whichyou have refused to pa

igation to take custody of refused Baggage and/o

carry animals, as defined in Article 8.3 that

applicable regulations.

y in the hold Baggage that has not been han

in Deadline.

baggage)

of your Baggageto check we shall take custod

for each piece of your Checked Baggage.

name or other personal identification on each

t possible, carryyour Checked Baggage in the sa

operating reasons, we decides that it will be c

l deliver the Baggage to the Passenger, unle

senger to be present for a customs inspection.

st be properly packaged in a way to protect

ed not to include in their Baggage currency, je

rware, securities or other valuables, optical

ctronic and/or telecommunication equipment o

identity documents, keys, business document

sed or fungible, etc. In this respect, it is specified

damage of Checked Baggage, wewill only be lia

and Article 15 of the General Conditions of Carri

Page 20

you may be asked to

technique). If you are

sence, with a view to

rticle 8.3 above. If a

deny them and their

continue to carry a

e. The Carrier has no

to carry any item that

e, weight, contents,

discovered during a

o pay the requested

nd/or items.

hat do not have the

handed over by the

stody of, and issue a

ach Baggage handed

e same aircraft as you

be carried on another

unless the applicable

ct its content, and to

y, jewellery, works of

ical or photographic

nt or devices, musical

ents, manuscripts or

ified that in the event

e liable to the extent

arriage.


8.7Unchecked Baggage(cabin b

8.7.1. Maximum dimensions ar

carry onto the aircraft must

cannot be stored in this mann

reason, it must be carried as Ch

8.7.2.Fragile or valuable bagg

comply with the provisions of A

the Carrier has been duly inf

granted authorization.The carri

surcharge.

8.7.3.Passengers are responsib

into the cabin. In the event of

Unchecked Baggage, the Carrie

its officials or agents, is proven

15 of the General Conditions of

8.8Delivery of Checked Baggag

8.8.1. You are required to coll

your destination or Stopover.

8.8.2.If a person claiming Chec

will deliver the Baggage to suc

satisfaction his or her right to th

8.9 Pets and Assistance Dogs

8.9.1. General

(a)The carriage of dogs, cats, b

must be properly crated and

vaccination certificates and e

destination or transit.

We reserve the right to determ

that can be carried on a flight.

(b)If accepted as Baggage, th

allowance but shall constitute

applicable rate ;

(c)Assistance/Guide dogs and t

will be carried free of charge, in

(d)In the event of fraud, the

container intended for carrying


bin baggage)

s are set for Baggage which you carry on board.

st be placed in enclosed storage compartment

anner, or is of excessive weight, or is considere

s Checked Baggage.

baggage (such as fragile musical instruments)

of Article 8.7.1 above may only be accepted fo

informed thereof by the Passenger prior to

carriage of such objects is subject to our approva

nsible for personal effects and Unchecked Bagga

t of the destruction, theft, loss or damage of pe

arrier may only be held liable if wrongdoing on i

oven, such liability being limited to the amount

s of Carriage.

ggage

collect your Checked Baggage as soon as it is m

hecked Baggage is unable to produce the Bagga

such person only on condition that he or she e

o the Baggage.

gs

ts, birds and other pets is subject to our appro

and accompanied with valid documents, suc

d entry permits or other documents required

ermine the method of carriage and the maximu

ht.

, the pet and its cage, shall not be included

itute excess Baggage, for which you will be ob

nd their cages accompanying Passengers with

e, in addition to the Free Baggage Allowance,

the absence or invalidity of the required doc

rying the Pet does not comply with the provision

Page 21

ard. Baggage that you

ent. If your Baggage

idered unsafe for any

nts) and that do not

d for cabin carriage if

to check-in and has

roval and payment of

aggage that they take

f personal effects and

on its part, or that of

unt defined in Article

t is made available at

aggage Check Tag, we

she establishes to our

proval. For this, they

such as health and

ired by countries of

imum number of pets

ded in free Baggage

e obliged to pay the

ith Reduced Mobility

documents or if the

isions of Article 8.9.3,


the Carrier shall not assume an

carried, as a result of these fa

Carrier. Passengers travelling w

must reimburse the fines, loss,

8.9.2. Pets Travelling in the Cab

(a)Only cats, dogs with a maxim

parakeets, canaries etc ... and

(b)Pets must be placed in a c

contains the animal and in wh

easily and freely. Birds should b

(c)Passengers undertake not to

entire duration of the flight.

(d)Dog accompanying a blind

travel at the feet of their maste

8.9.3. Pets Travelling in the Ho

Petsshould be placed in a c

robustness, floor sealing, closur

� ARTICLE 9 : SCHEDULES, D

BOARDING

9.1 Schedules

9.1.1.The flights and flight Sch

value and are solely intended t

Schedule Indicators are not de

date.

9.1.2. On the other hand, the f

changes for reasons beyond ou

9.1.3. It is the Passenger's resp

way they can be contacted in t

on the Ticket. If the change is n

in the class of service purchase

refund as provided for in Article

9.2 Cancellation, Rerouting and

9.2.1. We shall take all steps

delay.


e any liability for the injury, loss, delay, illness or

e failures, unless this is caused by the fault or

ng with animals who fail to comply with the appl

oss, compensation and all costs incurred due to s

Cabin

aximum weight of 06 kg, the hamsters, turtles,

nd their crates will be accepted in the cabin.

a carrier designed for this purpose, which is

which the animal is able to stand up, turn aro

uld be locked in a cage covered with a fabric.

ot to remove animals, even partially, from the

lind passenger can be allowed in the cabin. Su

aster and be properly harnessed and muzzled.

Hold

a container (cage) with guarantee of safety

losure, aeration, according to IATA requirements

S, DELAYS, CANCELLATION OF FLIGHT AND

Schedules listed in the Schedule Indicators ha

ed to inform Passengers of the flights offered by

t definitive and are liable to be changed after

the flight Schedules printed on the Ticket are de

our control, to form an integral part of the Con

responsibility to provide the Carrier with their c

in the event of a change in the planned schedul

is not acceptable to you, and if we are unable t

ased on another flight acceptable by you, you w

rticle 10.2.

and Delays

eps required to carry the Passenger and their

Page 22

ss or death of animals

t or negligence of the

applicable regulations

to such a situation.

tles, and birds such as

h is closed and fully

around and breathe

their carriers for the

. Such animals must

fety, that is namely

ents.

AND DENIED

s have no contractual

d by the Carrier. Such

fter their publication

re deemed, subject to

Contract of Carriage.

eir contact details in a

edules as they appear

ble to book you a seat

u will be entitled to a

heir Baggage without


9.2.2.If we cancel or delay a flig

of action (such as bad weather

you to choose between these t

9.2.2 (a) We will Carry you and

another of our scheduled fligh

the validity of your Ticket until

9.2.2 (b) We will re-route you a

shown on your ticket using an

means of carriage.

9.2.2 (c) Make a refund in acco

9.2.3 The three options propos

rights to which you may be ent

9.3 Denied Boarding

9.3.1If, due to scheduled over

though you have a confirmed

boarding in accordance with th

9.3.1(a) We shall carry you on

choose in another class service

ticket, we will refund you the d

the original reservation.

9.3.1 (b) Or we shall re-route

within a reasonable time in re

Carriage will continue to apply

entire flight.

You can alternatively choose to

9.3.2 If Article 9.3.1 applies, yo

and our policy of compensation

� ARTICLE 10 : REFUNDS

We shall be entitled to make

person who has paid for the Tic

of such payment.

10.1Involuntary Refunds

10.1.1Refunds faresshall be de

the flight, are not able to oper

flight for which you have a c

deadlines and boarding and


a flight due to external circumstances over which

ther, delays in air traffic control or strikes), we m

se three (03) measures at no additional cost:

and your baggage to the destination specified

flights on which space is available and, where n

ntil our first flight on which space is available; or

ou and your baggage within a reasonable time

g another route or a flight of another airline,

ccordance with the provisions of Article 10.2

oposed in Articles 9.2.2 (a), 9.2.2 (b), 9.2.2 (c) d

entitled under Article 15.

overbooking, we are not in a position to offer

ed Reservation, a valid Ticket and have arrived

h the required timeframes and conditions:

on another of our flights in the same class of

vice. In case of downgrading in a lower class tha

he difference with the fares, charges and surcha

you with another airline to allow you to reach

n respect of your initial schedule. In this case,

pply unless the conditions of other airline sho

e to receive a refund in accordance with Article

, you will receive compensation in accordance w

tion for denied boarding.

ake a refund either to the person named in the

e Ticket, upon presentation of identity proof or

e determined under Articles 10.2.1 (a) and 10.2.

operate the flight within a reasonable time, can

a confirmed reservation and you have compl

d carriagehas not been refused to you for rea

Page 23

hich we have no way

we may have to offer

fied on your ticket on

ere necessary, extend

e; or

me to the destination

line, or by any other

c) does not affect the

ffer you a seat, even

ived for check-in and

ss of service or if you

s than of your original

rcharge applicable to

each your destination

se, the Conditions of

should apply on the

icle 10.2.

ce with applicable law

the Ticket or to the

f or satisfactory proof

0.2.1 (b) if we cancel

can’t carry you on a

mplied with check-in

reasons set in these


Conditions of Carriage. The sam

destination even if you hol

reimbursement shall be:

10.1.1 (a) an amount equal to

no portion of the ticket has bee

10.1.1 (b)if a portion of the

between the fare paid and th

taxes, fees, charges and surcha

10.2Voluntary Refunds

If a refund of your ticket fare i

the total or partial refund will b

10.3Right to refuse refund

10.3.1 We may refuse refund w

the expiry of the validity of the

10.3.2We may refuse refund a

the destination or transit autho

your boarding point.

10.4Currency

Refunds will be made in the cur

10.5By Whom Ticket will be Re

Refunds will be made only by

10.6Refunds to Credit Cards Ac

Refund due to tickets paid for

originally used for the ticket p

card account of the card owne

card company for the ticket du

the recipient of the refund to a


e same method of calculation will apply if we

hold a confirmed reservation. In all thes

l to the fare paid (including taxes, fees, charges

been used; or

the Ticket has been used, an amount equal

d the fare corresponding to the carriage perf

rcharges).

re is due to a reason other than that mentioned

ill be based on the conditions of application of t

nd when application therefore is made later than

the ticket.

d a ticket for any flight for which you have not

uthorities of your journey and you have thereby

e currency in which the fare of your ticket was pa

Refundable

by us who originally issued the Ticket or by our

s Accounts

for with credit cards can only be credited to cre

et purchase. The refundable amount to be cred

wner can vary from the originally debited amo

t due to differences in conversion. Such varian

to a claim against us.

Page 24

we fail tostop at your

these circumstances,

ges and surcharges) if

ual to the difference

performed (including

ned in Article 10.2,

of the fare paid.

than one month after

not been admitted by

reby been returned to

s paid.

authorised agent.

credit card accounts

credited to the credit

amount by the credit

riances do not entitle


� ARTICLE 11 : CONDUCT AB

11.1. General

If, in our reasonable opinion yo

aircraft or any person or prope

duties, or fail to comply with a

with respect to smoking, alcoh

discomfort, inconvenience, dam

any measures as we deem rea

including restraint. You may b

board the aircraft.

11.2. Electronic devices

For security reasons, we may

devicesin the takeoff and landin

electronic games.Transmitting

11.3.Non-Smoking Flights

All Air Algérie flights are Non-Sm

11.4. Seat belts compulsory

You are requested to fasten

instructions.

11.5. Alcohol on board

You are not allowed to consum

our agents or any other perso

time, refuse to serve alcohol or

� ARTICLE 12 : ARRANGEMEN

12.1 By Third Party

Subject to applicable law, if, in

we accept to enter into agreem

third parties for additional serv

services other than carriage by

a third party, then we shall inte

in case of failure to provide th

conditions governing the activit

12.2 Surface Transportation

If we are also providing surface

transportation. Such conditions


ABOARD AIRCRAFT

n you conduct yourself aboard the aircraft so a

operty on board, or obstruct the crew in the per

ith any instructions of the crew including but no

lcohol or drug consumption, or behave in a man

, damage or injury to other passengers or the cr

reasonably necessary to prevent continuation

ay be disembarked and prosecuted for offenc

ay prohibit or limit the use on board the airc

nding phases, such as cellular telephones, lapto

ing devicesand walkie-talkiesare strictly prohibit

Smoking Flights.

ten your seat belts during the entire flight

sume alcohol on board the aircraft (even bough

ersons) unless it has been served to you by us

ol or to withdraw alcohol which has been served

MENTS FOR ADDITIONAL SERVICES

, in the context of the conclusion of an air car

reements with third parties in order to get the

services, or if we issue a ticket or voucher relat

e by air such as hotel reservations or car rental,

intervene only as agent and we will not be liable

e these services except for proven fault on our

ctivities of these third parties shall apply.

face transportation to you, these conditions app

tions are available from us upon request.

Page 25

so as to endanger the

performance of their

t not limited to those

manner which causes

e crew, we may take

tion of such conduct,

fences committed on

aircraft of electronic

aptop computers, and

hibited.

ght according to the

ught at tax-free from

y us. We may, at any

ved.

carriage agreement,

the provision by such

relating to carriage or

tal, to be provided by

iable to the passenger

our part. The general

apply to such surface


� ARTICLE 13 : ADMINISTRAT

13.1 General

13.1.1.You are responsible fo

complying with all laws, regula

to be flown from, into or throu

13.1.2.We may not be held li

failure to comply with the oblig

13.2 Travel Documents

Prior to travel, you must pres

required by law, regulation,

concerned, and permit us to ta

carriage if you have not compli

appear to be in order.

13.3 Refusal of Entry

If your entry to a territory was

destination, for which entry t

Carrier.

13.4 Passenger Liability for Fin

If we are required to pay any f

to comply with the laws or reg

or to produce the required d

demand any amount so paid o

cover expenses, we will be ent

fine or penalty can vary from

your own interests, therefore,

country to which you are travel

13.5 Customs Inspections

If required, you shall attend in

officials. We may not be held l

inspections or due to your failu

13.6 Security Checks

You are obliged to submit to a

or by us.


TRATIVE FORMALITIES

e for obtaining all required travel document

gulations, orders, demands and travel requirem

rough which you transit.

ld liable for the consequences youwill suffered

bligations mentionedabove.

present all exit, entry, health documents and

ion, order, demand or other requirement

to take and retain copies thereof. We reserve t

mplied with these requirements, or your travel d

was refused, the price of the Ticket purchased f

try to the territory was refused, shall not be

Fines, etc.

ny fine or penalty or to incur any expenditure

regulations on entry to or travel through the co

ed documents in the proper form, you shall

id or expenditure so incurred as well as an adm

entitled to requisition yet unused airline tickets

om country to country and may greatly exceed

ore, please ensure that you observe the entry r

avelling.

d inspection of your Baggage, by customs or o

eld liable for damage or losses suffered by you

failure to comply with this requirement.

to any security checks by Governments, airport

Page 26

ents and visas and

irements of countries

fered in the event of

nd other documents

nt of the countries

ve the right to refuse

vel documents do not

ed for carriage to the

be refunded by the

re due to your failure

e country concerned,

hall reimburse us on

administration fee. To

ckets.The value of the

ceed the fare paid. In

try regulations of the

or other Government

ou as a result of such

port officials, Carriers


13.7 Transmission of Passenge

We are entitled to transmit

connection with your flight to

us to do so due to compelling

carriage.

13.8 Returnof confiscated trav

We will not be liable for the res

confiscated by government aut

� ARTICLE 14 : SUCCESSIVE A

Air Carriage performed by seve

Ticket, is deemed to constitute

a single carriage operation, w

Each carrier is responsible for

Article 15 for limitations of our

� ARTICLE 15 : LIABILITY FOR

15.1General

15.1.1Our liability shall be de

Carriage. If other airlines are

applicable law and, unless thes

conditions of carriage. The a

Conventions and the laws app

apply to international carriage a

15.1.2We are liable only for d

check baggage over the lines o

Carrier. However, with respect

action against the first or last C

15.1.3Every time the Warsaw

your carriage, our liability sha

convention.

15.1.4Any liability incurred by u

that caused or contributed to

applicable legislation.

15.1.5.We shall assume no lia

regulation, order or requiremen


nger Data

mit your personal data and all personal res

t to domestic and foreign authorities if these au

lling legal rules and regulations in order to fulf

travel documents

e restitution of travel documents, identity docum

authorities or any other authority.

VE AIR CARRIERS

several successive Carriers, under a single Ticket

tute, for the application of the Warsaw and Mon

, where envisaged by the parties as being a

for the carriage which he performs in his ow

our liability for such carriage).

FOR DAMAGE

determined under the applicable law and the

are involved in this journey, their liability w

these Conditions of Carriage otherwise stated he

e applicable law may include the Warsaw

applicable to each country. Warsaw and Mon

age as defined in those conventions.

or damage occurring on our own flights. If we

es of another Carrier we do so only as an age

pect to checked baggage the passenger shall al

st Carrier.

saw Convention or the Montreal Convention m

shall be subject to the rules and limitations

by us for damages will be reduced by any neglig

d to the occurrence of such damages in acco

o liability for damage resulting from complian

ment, or from your failure to comply with said s

Page 27

reservation data in

se authorities request

fulfill the contract of

cuments or tickets

icket or a Conjunction

Montreal Convention,

g a single operation.

own name (Refer to

these Conditions of

ty will be subject to

d herein, to their own

w and the Montreal

ontreal Conventions

f we issue a ticket or

agent for such other

ll also have a right of

n may be applied to

ons applicable to the

gligence on your part

accordance with the

liance with any law,

aid same provisions.


15.2Bodily Injury

15.2.1In accordance with Artic

Protocol and the Montreal Con

of death, injury or any other bo

the Damage occurred on bo

disembarking operations, subje

15.2.2 Where the Warsaw Con

(a) Exemptions: The Carrier

� He and itsofficials ha

orthat it was impossible for him

� The damage was cause

damage, the court may, in ac

carrier wholly or partly from his

(b) Amount of compensabl

bodily injury of a Passengershal

15.2.3 Where the Montreal Co

(a) Exemptions: The Carrier sh

� The death,wounding or

or mental of the Passen

� The Damagewas cause

omission on the part o

rights they hold, in acco

� The Damage is not due

part of the Carrier, its o

113,100 SDR per Passen

� The Damage results sol

the part of a third party

SDR per Passenger, purs

(b) Amount of compensabl

of death or physical harm of th

compensation. In the case of

airline shall not be entitled t

compensation to which it is su

than that amount, provided to


Article 17 of the Warsaw Convention as amend

Convention, Air Algérie is liable for damage susta

r bodily injury suffered by a passenger,if the acc

board the aircraft or in the course of an

ubject to any liability exemptions.

Convention as amended by the Hague Protocol a

rrier shall not be liable for the Damage if it provi

have taken all necessary measures to av

him or them to take such measures.

aused by the fault of the injured person or co

accordance with the provisions of its own la

his liability.

sable Damage: The extent of liability in the even

hall be limited to 16,600 SDR.

l Convention applies :

r shall not be liable if it provides proof that:

g or other bodily injury results from the state o

ssenger prior to his boarding on the aircraft;

aused, in whole or in part, by negligence, a

art of the person claiming compensation, or t

accordance with Article 20 of the Montreal Conv

due to negligence, or another wrongful act or

its officials or agents, insofar as the amount of

ssenger, pursuant to Article 21 §2 (a) of the Mon

s solely from negligence, or another wrongful a

arty, to the extent that the amount of Damage

pursuant to Article 21 § 2 (b) ) of the Montreal C

sable Damage: When the Carrier shall be held

f the passengers, no maximum limit is defined f

of damages not exceeding the amount of 1

ed to raise any objections related to guilt a

is subject. The company may refuse to pay high

to prove that it did not act negligently and is no

Page 28

ended by the Hague

sustained in the event

accident that caused

f any embarking or

col applies:

rovides proof that:

avoid the damage

contributed to that

n law, exonerate the

event of the death or

te of health, physical

e, a wrongful act or

or the person whose

onvention.

ct or omission on the

t of Damage exceeds

Montreal Convention,

ful act or omission on

age exceeds 113,100

al Convention.

eld liable in the event

ed for the amount of

of 113,100 SDRs, the

ilt against claims for

higher compensation

is not guilty.


15.3 Damage to Baggage

15.3.1Pursuant to Article 18 of

and Article 17 of the Montreal

case of destruction, loss or da

board the aircraft or during an

of the carrier.



� He and its officials have t

that it was impossible fo

� The damage was cause

damage, the court may,

the carrier wholly or part

(b) Amount of compensable

� The equivalent nationa

caused to checked bagg

� The equivalent nationa

caused to unchecked ba



� The Carrier shall not be

said damage results from

� The Carrier shall not ass

paragraph (b) below, fo

or items that are not ad

� The Carrier shall not be

wrongful act or omissio

the person whose rights

� We shall not be liable fo

our negligence.


� Our maximum liability

Passenger for Checked

only be held liable in the


8 of the Warsaw Convention as amended by th

real Convention, the Air Carrier is liable for Dam

r damage to checked baggage when such eve

g any period within which the checked baggage



ave taken all necessary measures to avoid the da

le for it or them to take such measures.

used by the fault of the injured person or co

ay, in accordance with the provisions of its ow

partly from his liability.

sable Damage:

ional currency of 17SDR per kilogram applie

aggage,

ional currency of 332 SDR per passengerapp

d baggage;



t be liable for damages suffered by a passenger

from the nature of or an inherent defect in said

t assume any specific liability, other than that pr

, for any Damage and/or loss caused to fragile

t adequately packed.

t be liable for Damage caused to Baggage, due t

ission on the part of the person who is claiming

ights they hold.

le for damage to unchecked baggage unless the

sable Damage:

ility is limited to the local currency equivalent

ked and Unchecked Baggage. For Unchecked

n the event of proven fault on our part, our offic

Page 29

y the Hague Protocol

Damage sustained in

event took place on

age was in the charge

col applies:

rovides proof that:

e damage or

contributed to that

s own law, exonerate

plies to all damages

rapplies to damages

rovides proof that:

nger’s baggage where

said Baggage.

t provided for in sub-

gile or valuable items

ue to negligence, or a

ing compensation or

the damage is due to

ent of 1,131 SDR per

ed Baggage we may

fficials or agents.


15.4 Delays

15.4.1 Pursuant to Article 19 o

and the Montreal Convention,

air carriage of passengers, bagg


� No amount of compens


(a) Exemptions:The Carrier

proves that it, its officials or ag

to prevent the Damage or that


� In the event of Damage

liability is limited to the

determined in light of th

� In the event of Damage

Carrier´s liability is limit

� ARTICLE 16 : TIME LIMITAT

16.1. Notification of Claims

(a) The receipt of Checked

the scheduled timeframes sha

proof to the contrary, that the

with the Contract of Carriage.

Carrier as soon as the flight ar

into account. In the same way

be declared to the Carrier as s

receiving the baggage . Any late

(b) In the event of damag

question must submit a written

within a period respectively:

� Before leaving the airpo

You must declare any damag

Services, having with you the

registered your baggage.


9 of the Warsaw Convention as amended by Th

ion, the carrier shall be liable for damage resultin

baggage or cargo


ensable Damage is indicated


rrier shall not be liable for Damage resulting f

r agents took all the measures that could reaso

hat it was impossible for it to take such measure

sable Damage:

age suffered by Passengers resulting from a de

the amount of 4,694 SDR. The amount of comp

of the Damage proved by the Passenger.

age resulting from a delay in the delivery of Che

imited to the amount of 1,131 SDR per Passenge

ITATION ON CLAIMS AND ACTION

cked Baggage without any complaint from the

shall constitute a presumption, unless the Pa

the Baggage was delivered in a good condition a

iage. All missing Baggage must imperatively be

t arrives. Any declarations made subsequently

way, any item noted as missing from Baggage m

as soon as possible, no later than (03) three bu

late declarations may not be taken into account

mage, delay, loss or destruction of Baggage,

itten complaint to the Carrier as soon as possible

airport at the point of arrival

mage or loss regarding your baggage to Air A

the Baggage Identification Tag that was given

Page 30

y The Hague Protocol

ulting from a delay in

col applies:

ing from a delay if it

asonably be required

sures

a delay, the Carrier´s

ompensation shall be

Checked Baggage,the

nger.

the Passenger within

Passenger provides

ion and in accordance

ly be declared to the

tly may not be taken

ge must imperatively

e business days after

ount.

ge, the Passenger in

sible and at the latest

Air Algérie’s Baggage

ven to you when you


� After leaving the airpor

Contact us in writing by attach

(07) days following the receipt

delay within twenty-one (21)

Warsaw Convention as amende

(c) In the event of flight d

1998" as amended and supple

(30) days following the expecte

(d) Every complaint must b

other writingdispatched within

(e) If no complaint is mad

carrier, save in the case of fraud

16.2. Liability Actions for Passe

In accordance with the Conve

forfeiture, within two years fro

aircraft was scheduled to arrive

the time limit shall be determin


rport at the point of arrival :

ttaching your tickets and your baggage tags no

eipt of checked baggage in case of damage, an

1) days from the date of availability of the pass

ended by The Hague Protocol and the Montreal C

ht delay and where the Algerian law "Law No

lemented applies, the timelines for receiving

ected date of flight arrival.

st be made in writing upon the document of c

thin the times aforesaid.

made within the times aforesaid, no action sh

fraud on its part.

assengers

onvention, all liability actions must be filed,

s from the arrival at destination, or from the d

rrive or from the end of the carriage. The meth

rmined by the law of the Courtseised of the case

Page 31

no later than seven

, and, in the event of

passenger, where the

eal Convention apply.

No 98/06 of 27 June

iving claims are thirty

of carriage or by any

shall lie against the

ed, under penalty of

he date on which the

ethod for calculating

case.

Air Algérie 2015

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