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General Club Survey. Membership Year 13/14. What category of member were you during the 2013/14 membership year?. How effectively do you feel we communicate with you?. Please rate the quality of the facilities at the club. Cont’d. Cont’d. How would you rate our level of customer service?. - PowerPoint PPT Presentation
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General Club
SurveyMembership Year
13/14
Full Playing
Senior Playing
Family (Adult)
22-25
18-21
Student U25
Country Student
Junior
Social
0 5 10 15 20 25 30 35 40
What category of member were you during the 2013/14 membership year?
78
12
5 4
Very WellAverageMediocreBelow AveragePoorly
How effectively do you feel we communicate with you?
Indoor Courts Outdoor Courts
Squash Courts0
10
20
30
40
50
60
70
ExcellentSatisfactoryUnsatisfactory
Please rate the quality of the facilities at the club
Gym Studio Male Changing
Female Changing
0
5
10
15
20
25
30
35
40
45
50
ExcellentSatisfactoryUnsatisfactory
Cont’d..
Bar, Lounge & Rest
Shop & Recep Car Parking0
10
20
30
40
50
60
70
80
ExcellentSatisfactoryUnsatisfactory
Cont’d..
Ever
y Po
int
Ener
gize
Bar &
Res
t
Recep
tion
05
101520253035404550
ExcellentGoodSatisfactoryUnsatisfactoryPoor
How would you rate our level of customer service?
What have been the best improvements at the club in the last 12 months?
Squash Court
Functional Gym
Dance Studio
New FloorBanqueting Chairs
Media Centre
Reception
Vending Mach
Grass Courts
New Website
Yes
Mostly
No
Dont Know
0 5 10 15 20 25 30 35 40 45 50
Would you consider the club to be good value for money?
Gym
Squash Courts
Outdoor Tennis
Indoor Tennis
Bar & Rest
Grounds
0 10 20 30 40 50 60
Very PoorUnsatisfactorySatsifactoryVery GoodExcellent
How would you rate the cleanliness of each area?
10 is Excellent & 1 is extremely poor.
Overall how would you rate the club?
1 2 3 4 5 6 7 8 9 100
10
20
30
40
50
60
Please remember to collect your membership card and shoe tag from reception.
