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ACKNOWLEDGMENT
We would firstly like to express our sincere thanks to Mr. RAJ
KUMAR SAXENA, the Principal of the
'Institute of Hotel Management (Mumbai)' through the medium of
whom, we were provided an opportunityto do this research
project.
We are deeply obliged to our research coordinator Ms. AILEEN
SEQUEIRA and our respected teacher Ms.
HARSHAL PAWAR for their exemplary guidance and support
without
whose help this project would not have been success.
I would like to place on record our sincere appreciation to all
the participants (Hotel Managers) who tookpart in completing the
survey, for their kind cooperation which enabled us to complete the
project.
We also take this opportunity to express our deed gratitude to
our parents and friends who were a constant
source of motivation and for their never ending support and
encouragement during this project.
TABLE OF CONTENTS
S.NO CONTENTS PAGE NUMBER
1. Chapter I- Introduction
1.1 Indian Hospitality Industry
1.2 Reasons for choosing this topic
1
1
3
2. Chapter II- Literature Review
Introduction to Basic Literature
2.1 Definitions
5
5
6
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2.2 What is Job Satisfaction?
2.3 History of Job Satisfaction
2.4 Models and theories of Job Satisfaction.
2.5 Factors influencing Job Satisfaction.
2.6 Measurement Tools of Job Satisfaction.2.7 Practical
implications.
Job Satisfaction in Hospitality Industry.
2.8 Perceptions of different authors.
2.9 Influencing factors.
2.10 Importance.
2.11 Past research evidences.
Job Satisfaction And Gender
2.12 Past researches.
2.13 What should the employer do?
2.14 Conclusion of literature review.
6
6
7
11
1518
19
19
21
22
24
27
30
32
34
3. Chapter III- Research Design
3.1 Aim
3.2 Objectives
3.3 Methods
3.4 Sample Design
35
35
35
36
36
4. Chapter IV- Data Analysis and Interpretation
4.1 Introduction
4.2 Analysis of Objective Data
4.3 Analysis of Subjective Data
4.4 Interpretation
37
37
39
57
67
5. Chapter V- Summary
5.1 Summary of Findings
5.2 Limitations
70
70
71
6. Chapter VI- Conclusion 72
7. Chapter VII- Recommendations
7.1 Recommendations About the Research Design
7.2 Recommendations to Hotel Owners
73
73
74
8. Appendix
9. Bibliography
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LIST OF TABLES
S.NO Name of the Table Page No.
1 SWOT Analysis of Indian Hotel Industry (Table A) 2
2 Comparison of females and males (Question 1) 39
3 Comparison of females and males (Question 2) 41
4 Comparison of females and males (Question 3) 43
5 Comparison of females and males (Question 4) 45
6 Comparison of females and males (Question 5) 47
7
Comparison of females and males (Question 6)49
8 Comparison of females and males (Question 7) 51
9 Comparison of females and males (Question 8) 53
10 Comparison of females and males (Question 9) 55
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LIST OF FIGURES
S.NO Name of the Figure Page No.
1 Bar graph: % of females (1.f) 39
2 Bar graph: % of males (1.m) 40
3 Bar graph: % of females (2.f) 41
4 Bar graph: % of males (2.m) 425 Bar graph: % of females (3.f)
43
6 Bar graph: % of males (3.m) 44
7 Bar graph: % of females (4.f) 45
8 Bar graph: % of males (4.m) 46
9 Bar graph: % of females (5.f) 47
10 Bar graph: % of males (5.m) 48
11 Bar graph: % of females (6.f) 49
12 Bar graph: % of males (6.m) 50
13 Bar graph: % of females (7.f) 51
14 Bar graph: % of males (7.m) 52
15 Bar graph: % of females (8.f) 53
16 Bar graph: % of males (8.m) 54
17 Bar graph: % of females (9.f) 55
18 Bar graph: % of males (9.m) 56
19 Pie chart: % of total (10.t) 57
20 Pie chart: % of females (10.f) 58
21 Pie chart: % of males (10.m) 59
22 Pie chart: % of total (11.t) 61
23 Pie chart: % of females (11.f) 62
24 Pie chart: % of males (11.m) 62
25 Pie chart: % of total (12.t) 6426 Pie chart: % of females
(12.f) 65
27 Pie chart: % of males (12.m) 65
